Hero Electric Complaints & Reviews

Its been 7 months that we have purchased hero maxi and replaced 3 batteries in 7 months and we are getting least response and service from the dealer and the toll free number[protected] is just made to divert the people the person there will not pick any calls. And we have another bike of same kind which we are using from 8 years but have replaced the batteries only 4 times compared to that these batteries look very poor.

With the understanding that environment protection is everyone's responsibility in the society, i also wanted to support green drive. For city commutation purpose i was looking for a trusted solution which could help me in supporting the drive and knowing the contribution of hero in environment protection thru green technology and my trust on the group i purchased "hero photon" on 19/04/2016

Just after 3-4 days of the purchase i started facing problems related to battery the dealer remained supportive in resolving the problem, but repetition of the problem continued at higher frequency and dealer supported to resolve it mostly thru repair and once thru battery replacement.
Up to few months back in every incidence trust on hero electric always kept me optimistic that this is the last time i am facing the problem but further increase in the issues and advice to getting the battery & charger replaced @ almost 40 percent of the vehicle cost for the experience i personally travelled thru.
The problems in the vehicle kept me handicapped & caused me fail to full fill my environmental, social & professional commitments and at the same time financial loss of inr 41990/-
Hero electric to provide me a solution;
(1) trouble free running of the vehicle without any financial implication on me
(2) replacement of the vehicle with assurance of trouble free running
(3) money back for switching to better option

सर जी,
मेरी wave dx 18 दिनों से एजेंसी में खड़ी है। उसका चिमटा खराब हो गया था। जब भी जाता हूँ या फ़ोन करता हूँ तो कहते है कि कल हो जाएगा या 2 दिन ओर रुक जाओ। मुझे 4 महीनें हुए है, wave dx लिए हुऐ। जिस में से 2 महीनें से ऊपर मेरी स्कूटी एजेंसी में ही खड़ी रही हैं। मुझे defactive scooty दी गयी हैं। मैने कई बार कस्टमर केयर में भी कॉल कर ली। कही कोई शिकायत नही सुनी जा रही। मैं बहुत परेशान हो गया हूँ। प्लीज मेरी सहायता किजिये।
Thanks
Virender Singh
[protected]

Purchased hero nyx about one month ago, faced sudden stop of the bike while driving on the way to school three times in a month, how it is means to fit for school going kids, want my money back, not satisfied at all with service & distributor also till now no accessory is available with dealer to fix with while payment was paid fully on the time of delivery (M/s lalkush moters, ellorapark, subhanpura, vadodara,).

Hero's all nos. To service engineer & other are nor working.

सर,
मैंने 2 महीनें पहले hero electronic wave dx ली थी। मैने जब से ये scooty ली है, इसमें हर रोज कोई problem रहती है। मैं कई बार agency (dealer) के पास लेकर जा चुका हूं। उन्होंने batry exchange भी कर दी। अब batry तो सही चलती है। पर wave dx की speed hero phlese स भी कम ह। मेरी wave dx की पूरी body को सही तरीके से फिट नही किया गया है। agency में बार बार कहने पर भी कुछ नही किया जा रहा। please help me
मैने अपने आस पास लगभग 5 से 10 हीरो इलेक्ट्रिक की बाइक दिलवाई है। अब मेरी बाइक को ठीक नही कर रहे। please help me
Thanks
Virender singh
Hisar

I bought a hero electric optima plus in mid 2015. It was a pleasure to ride the vehicle in the happy knowledge that i am not polluting my surroundings. But a few months back the battery started losing power fast and the dealer chennai eco motors tested and confirmed that a new battery is needed. The cost will be rs 12000/- but will last only 6 months after which i have to go for a new battery. Even a suv will not consume rs 2000/- per month! Hence this complaint. What should we do? Is what the dealer says is the truth? Is e bikes are meant only for 2 years on road?

Respected sir, in june 2016, i reserviced the hero electric bike optima plus with new battery and new horn, in the battery it is given 12 months warrenty and even the dealer told the same. But this month of may they are not willing to change it. If the dealers cheats, how can i recommended this product to others. I would only give bad reviews on our product.
Date of purchase of bike :24.10.2009
Date of service: 13.08.2012
Date of reservice: 16.6.2016.
The battery replaced on 16 june 2016 had a problem in the month of may requested the dealer to check, he checked in the month of june and says only 6 month warranty for the old bike. As years pass the bike will not work properly. If it so then the electric bike is a worst.
Dealer: sri sai automobiles, thilla nagar trichy.

Dear sir,
I purchase a new bike hero HF deluxe on 09/04/2017 from Arya Angency, Bharatpur. Form the day one i am facing a starting problme in morning & noon when my bike stand in sunlight for 2-3 hours. In summer high temp. Bike does not start by kick or self. When I opened fuel tank cap then bike start in single kick. I talk about this problme on service center on 1st service. They slove it on service. But after 5 day same problem arise.. what shoul I do.. I am really tired.. Pls give me right solution

02june2016 im purchased this hero optima hero electric scooty because problem is there the agency people are told me i will not change the battry but my scotty battry is guarantee till 2june2017 so i want to be only plz help me there is no one understanding my problem so help me hero electric agencies address neharu stadium agra bay pass road mainpuri
And my address is bagwan mohalla kila bajaria mainpuri 205001 my mobile number is [protected] plz call me aur help me for change the battry

Sir,
I am shivakumar from hubli..i booked hero electric optima dx lithium ion scooter at a price of 51000...he told in 15 days we give you scooter...now he is asking 57000 ...so clearly he is cheating people..they should give same price when we booked hero electric optima dx lithium ion scooter...

I given Rs
10000 advance for booking hero electric optima dx lithium ion scooter...I have all proof and bills details.

so take action against this hero electric company and dealer...DEALER ADDRESS : KRS GANGAVATI MOTORS, hubli.state:karnataka

PL check my Trailing mail
Still not Received my vehicle Repair due to Over Charge Battery not Replace Under Warranty . and No One ready to give Rejection Letter Against same,
Pl give me Very wast experience in your Service Persons Also.
Pl Help me .
Mob no [protected].

From: KUNAL [mailto:kunal.[protected]@lismail.in]
Sent: Monday, August 01, 2016 10:32 AM
To: 'kailash'
Cc: 'gourav.[protected]@heroeco.com'; 'Alter Ecoworks Hero E-bikes'
Subject: RE: FW: Photon off road due to battery over charge

Reminder 2

From: kailash [mailto:kailash.[protected]@heroeco.com]
Sent: Friday, July 29, 2016 12:02 AM
To: 'Alter Ecoworks Hero E-bikes'
Cc: gourav.[protected]@heroeco.com; kunal.[protected]@lismail.in
Subject: FW: FW: Photon off road due to battery over charge

Dear Sir,

Plz…….. replay Urgent ???????????

Kailash Solanki
[protected]

From: kunal.y [mailto:kunal.[protected]@lismail.in]
Sent: Thursday, July 28, 2016 8:04 PM
To: kailash
Cc: csc.[protected]@heroeco.com; gourav.[protected]@heroeco.com
Subject: RE: FW: Photon off road due to battery over charge

Dear kailashji,

Pl find attached invoice.

Regards
Kunal.y

Sent from Samsung Mobile

-------- Original message --------
From: kailash
Date: 27/07/2016 4:32 PM (GMT+05:30)
To: kunal.[protected]@lismail.in
Cc: csc.[protected]@heroeco.com, gourav.[protected]@heroeco.com
Subject: FW: Photon off road due to battery over charge
Dear Kunal Ji,

Plz….send Bill soft copy


Kailash Solanki
[protected]
From: KUNAL [mailto:kunal.[protected]@lismail.in]
Sent: Wednesday, July 27, 2016 11:29 AM
To: 'KUNAL'; kailash.[protected]@heroeco.com
Cc: csc.[protected]@heroeco.com; corp.[protected]@heroeco.com; [protected]@heroeco.com; [protected]@gmail.com
Subject: RE: Photon off road due to battery over charge

Reminder 1

From: KUNAL [mailto:kunal.[protected]@lismail.in]
Sent: Monday, July 25, 2016 5:10 PM
To: kailash.[protected]@heroeco.com
Cc: 'KUNAL'; csc.[protected]@heroeco.com; corp.[protected]@heroeco.com; [protected]@heroeco.com; [protected]@gmail.com
Subject: RE: Photon off road due to battery over charge

Dear kailash ji,

PL reff our Teli diss and refer below trailing mail,
As per attach pictures batteries are clearly seen Damage due to Over charging . At time of vehicle attended by Hero Electrical Dealer its under warranty .
As per my repeatedly complaining at your Nagpur Dealer .
But its not replace by the same.
Also your Nagpur Dealer not ready give any Return Report for Battery failure .
Form last 02 month my vehicle is off road .
My first mail was on 16. Jun 2016 till today still I am not received any positive response . There is no fault form my side.
I Am suffering form 02 month now I am frustrated for your very slow response . Pl keep your vehicle and return my Money back.
Or resolve my problem .

Regards
Kunal Yellarwar
[protected]

From: KUNAL [mailto:kunal.[protected]@lismail.in]
Sent: Friday, July 15, 2016 4:04 PM
To: csc.[protected]@heroeco.com
Cc: 'kunal.y'
Subject: RE: Photon off road due to battery over charge


Dear mam,

Pl replay for same
Still not replay received form and your Dealer also.
Till today my vehicle is off-road.

REGARDS
KUNAL.Y
M [protected]


-------- Original message --------
From: "kunal.y"
Date: 12/07/2016 3:32 PM (GMT+05:30)
To: csc.[protected]@heroeco.com
Subject: Photon off road due to battery over charge

Dear mam,

Pl find attached battery's pic its clearly shown battery is bust and damage due to over charging.
Pl do need full .. vehicle off road form last 1.5 month.

Regards
Kunal.y
[protected]


Sent from Samsung Mobile

Kunal Yellarwar

Thu, Jun 16, 2016 at 6:17 PM
To: Hero Electric Communication

Cc: [protected]@heroeco.com

Reply | Reply to all | Forward | Print | Delete | Show original

Dear sir,

Thanks for your suggestion.
But last 30 days my Vehicle in your workshop Nagpur .
I cant understand how much time to take Approval to repair Photon ( Hero Electrical Vehicle)
Last 5 Month I am complying Battery excessive charge due to your charger,
But your service person sure me every time charger is repaired .
Today I received call form your service person, Battery failure due to Heavy charge .
I cant understand Which kind of service given by HERO .
pl give me some verifiable conclusion.

if any dissection free to talk to me.

Regards
kunal. yellarwar
[protected]

Sir/madem
Last 08/12/2016 i will buy cruz model. B dhanalakshmi

Battery back up very low, 25 km running. Running very tight, pls improve battery power consumption. Led light used,.

U add display gps, anti theft alarm, mobile charge, millage 70 km /full charge. But not working only for display.

Center stand very worst design heavy tight, enfield bike very easy center stand applied

Buy scooter only 5 days used back to showroom chennai, u full ready another return cash.

Pls take action

Sir My wife purchased Hero E-Sprint on 3/8/2011 through authorized dealer JAI BHAVANI MOTORS, Bidar(K.S) after year one he has closed down his showroom, now we have got some problem in our bike but due to shut down of showroom and non availabilty of mechanic we are unable repair the bike.Due these circumstance we are very dis-pointed as our hard earn money which we have invested in bike had been wasted.Sir at the of purchase due good reputation of Hero Company we purchased but now our opinion is changed.From now onward we are not going purchase any vehicle of Hero Company because of its poor service.

Chattrasinh parmar d/11, mangalya tenaments
Opp. shreenath bunglows, nr. ratnakar tenaments, gotri road, baroda-21
(m) [protected]/[protected]
Email: [protected]@gmail.com
The director
Hero motocorp corporate & registered office
Heromotocorpltd
34, community centre,
Basant lok, vasant vihar, new delhi ncr, india

Sir,
Sub: false representation as to standards etc. sec.2 (1)® (1) (i) & deficiency as per sec.2 (1) (g) of the consumer protection act. – reg

—

Please refer to the above.

A two wheeler model no.1002 flow electric maxi was purchased on 18.5.2015 from lakulish hero motors, 49, sitramcomplex, new ipcl road, subhanpura, baroda on 18.5.2015 vide invoice no.00012 for an amount of rs.27, 490. the said two wheeler was purchased for the person who has not attained the age for obtaining driving license, meaning thereby the school going student wherein with the said vehicle he can be able to attend the school regularly.

Unfortunately, the said vehicle started giving trouble within span of 10 months and duly informed the problem to the authorised service centre. after prolong and kept the vehicle for long time, they found that the battery is the main culprit and required to be replaced. accordingly, with their advise on march, 10, 2016, battery set 1510 an 1881 to 1884 was installed by paying an amount of rs.8, 100/-. the said vehicle was on road in a running condition for a while, again there was a malfunctioning and force send to the service station. again they made an experiment on the said vehicle by charging and discharging of battery and finally they found once again there was a problem with battery which required to be replaced.

Please let me know within short span of time how the vehicle not even to complete its life and why every now and then ask for replacement of battery which is main functioning of the vehicle. when the undersinged approached, the owner of the authorized dealer flatly refused to replace the battery without payment. i would like to invite your kind attention to false representation as to standards sec.2 (1)® (1) (i) which means that ‘’generally such devices are adopted by sellers. but the provision would probably catch into its clutches a misrepresenting buyers also. deceptive practices may result from fraudulent, false or misleading advertising or other representations concerning the performance and capability of goods or services being sold. false representations of composition, quality, character or source of products, by misbranding or otherwise have been barred because they are deceptively misleading.’’

Due to frequent service problem, the child could not able to commute from residence to school thereby he suffered quality of education and loss of attendance. this indirectly affects his future carrier due to non availability of vehicle. when there is a frequent problem arises that means there is a major manufacturing defects, this should be sorted out either by replacing with new vehicle or it should be deeply investigated the problem and get the solution.instead, why a customer should suffer for no reason and why financial burden should be imposed. this clearly shows that as per service is defined in sec.2 (o) and 2 (1) (g) ‘’deficiency means any fault, imperfection, shortcoming, or inadequacy in the quality, nature and manner of performance which is required to be maintained by or under any law for the time being in force or has been undertaken to be performed by a person in pursuance of a contract or otherwise in relation to any service’’.
Hence, it is requested that you are requested to either replace the said vehicle with new or the vehicle should be thoroughly diagnosis and after satisfaction certificate issued by the company authorised officer/ official, then hand over the vehicle.
Hope you will understand the predicament of precarious situation and do the needful.

Thanking you, yours faithfully,
(chatrasinh parmar)

Dear Sir,
we purchased Hero Electric. After using it beyond 2500 km's, battery stopped charging.
In service center, they ask us to replace the battery. Battery costs us 21000.

Even if we go for regular petrol vehicle, to run 2500 km's and say if regular vehicle give 30-40 km per litre then we need to spend 71 litre's of petrol. And for 71 litre's it costs us only Rs 3000.

Company is not ready to take back the old vehicle as we are not happy with its performance.

How should we proceed?

bhaskar

Dear Sir, We bought an old hero optima plus bike on January .After few days we need to change whole battery. For that we had went to the dealer - RAJ AUTOMOBILES (CHATRADHARA, P.O-SRI RAMPORE, P.S-CONTAI, DIST-EAST MEDINIPORE, CONTAI-721401, Phone No - [protected]) and we took their service for functioning of the bike. Here we brought whole battery provided by your company with 13800 prices, they said that we owed a warranty of 6 month. Within that period the new battery seemed failed and we had been asked for Rs - 200 as a courier charge and had been told that they will send the battery to company for repair. After 4 month they returned battery with no seal, No serial no, it seems like they are provided us with any usable battery. The dealer has been practicing a monopoly trade practice with high price difference for example (In Kolkata the controller of the bike took – 3200 but in contain it took – 7300) why did this glaring price difference? Need strong action for this. secondly i need proper compensation for undue delay near about 5 month,

To The HERO ECO Company This is the complaint regarding subsidy not returned back as promised by the dealer on behalf of Delhi Pollution Control Committee, it’s a deptt. Of Environment, Govt. of NCT Delhi. I bought an Electric scooter after reading a news in news paper in the month of April15 that Govt. Subsidies the cost of electric Scooters to customers. I bought the same from the dealer of HERO ECO Company situated in Tilak Nagar, West Delhi . Dealer Mr.Nitin assured me that subsidy will be credited to your account with in three months from the purchase, which is due in July 15 . But From the month of July15, I regularly follow up the matter of subsidy of Rs.5912/- on Hero Optima model, but all the persons The Hero Eco Company, Dealer and the DPCC fails to answer me on subsidy refund. I sent numerous mails to DPCC chairman, Dealer and the Company “ Hero Eco “ I am sending mails to all of them from August 15 . And now on 24.9.2015, I got a letter from DPCC by Post, in which the accounts department written to me that you are not liable to get the subsidy because dealer already deducted the same from bill, I have made it clear from Dealer and Company who given me this thing in bill mentioned separately the amount of subsidy will be refunded by DPCC . This is a disputed matter between HERO ECO Company and DPCC, they both blame each other, DPCC account department told me that Dealers of HERO ECO Company mislead the customers by saying “ you will get the subsidy from DPCC on the other hand Dealer’s statement is “ DPCC issued a letter on subsidy which says they will give subsidy to customers also. All the above case is also forwarded to MR.Manish Sisodia (Dy CM) who forwarded this case to Mr.Asim Khan as email attached below. In the whole dispute only the customers suffer, who bought the electric scooters on these misleading statements. It is not only the case of Rs.5912/-, It may be in Lakhs if dealer sold 100 units per month from last six months, and company has aprox. 20 dealers, it comes to 5912 x600x20 =7, 0944, 000.00 ie, Seven Crores approximately. Till date I am sure that Dealers are writing same thing for subsidy refund on bills and mislead the customers. Please highlight this case, so that consumers who are not aware about it, or don’t get their subsidy back till date, will be aware about misleading statements of Dealers and don’t buy Electric Scooters in Delhi. I further request to CNBC channel to Help all the consumers who are waiting for subsidy for their subsidy from last six months . I am attaching supporting documents, bill issued by dealer and also letter from DPCC which clearly rejected the subsidy. Name & Address of Dealer : M/s New Golden Cycle Store, Auth.dealer of Hero Electric scooters. 36/13, ashok Nagar, Behind Tilak Nagar Police Station, New Delhi-18, Tel.No.[protected], Prop. Mr.Nitin-mobile -[protected] Name & address of DPCC : Delhi Pollution Control Committee, Autonomous body under Admin. Control of Dept. of Enviroment, Govt. Of N.C.T Delhi, 6Th Floor, ISBT building, Kashmere Gate, Delhi-6.Phone :[protected]. Chairman -Sh. Sanjiv Kumar, Email Id Chairman : [protected]@nic.in Name Address of HERO ECO Company : 50 Okhla Industrial Estate (Phase III) New Delhi 110020, India, Tel:[protected], Fax: +[protected], E-mail: info.[protected]@heroeco.com

I purchased Hero Scooty Maxi from showroom in Prahladpur Badarpur, Delhi. about 3-4 months ago. That time they showed nice behaviour. but now i got to know that this the worst company's product ever and their agents after sale service. Later now, when I had dropped by scooty to their showroom for getting repaired in showroom in insurance claim, they rejected to accept it, and i had to contact their manager for it. and now, 2-3 days back they called me to pick up our scooty from there as it was said by them that it is ready, but ysterday, when i went there to pick up...it was disaster...they had not even touched my scooty from that day...it was lying in a corner...As i entered their showroom to pickitup, the boy who sits there started showing me bill and say to pay money..are yr...what is dis attitude..let me see my scooty's condition, then only a customer will pay na...? when i entered their servicing space...i was shocked to see no change till then...and when i asked that boy about that...he started angering...abusing me...what is dis..yr...? and when i refused to pay bill of what...he started shouting...? and i felt very pitty on them...what's dis service yr...calling from me last 1 week saying scooty is ready..what is ready...? is that called...? worst after sale service ever...i felt...guyz please never purchase anything from this showroom...worst staff ever...!!!

I have purchased hero electric wave bike in year Oct. 2009 from sparsh motors, saraswati vihar, delhi and changed the battery set on 19/8/12 for Rs. 8770.00. Now again without much use of this bike again it seems to be a battery fault. It is too costly of changing battery. Kindly tell me any exchange offer by which a may purchase any petrol scooter/bike from Hero. VINOD SEHGAL 136, SAINIK VIHAR, DELHI-110034 My phone is [protected].

I bought a Hero Electric (Hero Cruz) bike from Snapdeal.com on the 21st of December - I was very excited to use the product ut the whole experince got horendus - I will start from Day 1 i bought the vehicle. when i started researching about E Scotters - i did had a few more options but i want out with Hero - only reason being the brand and the service network it has. Now as i go by the brochures of your product > as commited in your low speed models that the top speed of vehicle is 25 kmph and the range it travels is about 70 kms on full charge - i went to the dealership and enquired and was told in any worst case scenario it minimum runs for about 50 kms on full charge - i had no problems with it and was completely fine with what the dealership said 1. So i went out to buy the Hero Cruz - i ordered my product from Snapdeal and got the delivery on 21st - I went all the way about 30 kms from my house to Indian Motors - Shadara outlet for pickup and on my way back ( on a brand new scotty) it died on about 24 kilometers - what i mean by died is after 24 kms the bike was not able to pull at all was not even crossing the speedmark of 10 kmph and on fly overs i had to come down and push the vehicle - i finally managed to reach somehow and straight told the issue to your sales manager Rahul Mehrotra who that very moment confirmed me he will solve the problem for me, he asked me to check it again by charging the scooty completely again. 2. After a fullnight charge of about 8 hours the scotty was full charged and i gave it to my office boy and asked him to move around on it whole day - i taped the meter reading when we starter and after exactly 32 kms it was the same situation again - speed not going beyond 10 kmph infact not even reaching 5-6 kmph and finally after 35 kms it was dead and the boy was pushing it on road. I again informed Mr. Rahul who committed that he will help me. I also wrote an email to snapdeal and spoke to their customer service team ( as Snapdeal covers a 7 day money back policy). Now the Snapdeal people tells me that Manufacturer will help me as Hero is a big brand and they committed they will intervene if problem is not resolved. 2. Mr. Rahul arrives with a mechanic with a new set of batteries - he replaces the battery and it goes again - the same night i kept the scooty on full charge and next day we try it out this time - the speed of the vehicle jumps from25 kmph to 30 kmph but the range remains still the same a maximum of about 35-36 kms on full charge. The same being told to Mr. Rahul again who says its not possible so for his assurance we try the same again - Full charge of battery and then run it - the same things happens again. 4. Mr. Rahul again arrives with a mechanic and takes the scooty back with the mechanic to Indian Motors Patparganj branch - and after 2 days calls me back and tells me "SIr we have checked the scooty thorough and it works fine and it moves for about 50 kms on full charge - and i am being told to pick the scooty the next day from the branch. 5. I send my office boy to the branch and he collects the scooty in front of the staff and notes the meter reading - this time the vehicle speed again drops to 25kmph from 30 kmph and now exactly runs for about 36 kms and again dead dragging starts eventually again the guy had to push the vehicle about 5 kms to reach his house. I call up Mr. Rahul and tells him the whole thing again who says that it was thoroughly checked and requested me to personally check it. 6. Next day in morning after a full night recharge - we ride the scooty again this time i personally noted the kms reading and checked it - and the same issue it did not cross the 36 kms mark on full charge - the same being informed to Mr. Rahul, who this time tells me that he will bring a mechanic and will sit with me and evaluate and requests me to fully charge it - the same was done again but one of the office boy rides the scooty for about 27 kms and the scooty dies in mid way, so basically the scooty was not fully charged when Mr. Rahul arrived i request him to do the check up next morning as even i was travelling because of office work but was denied as all mechanics are busy and their would be no appointment. And now here i am consumer who is patiently waiting for a solution - on a trust that he is dealing with a brand and the brand will do justice. Its been about 15 days that i have bought a brand new scotty which has not worked from day 1, infact very first moment - who has had a horendous experience of pushing it on road and who has silently taken 3 times repaired scotty for cost of a brand new scotty which i paid for I am writting this email in a very pissed of state as i no more willing to take any repairs for this scotty and expect a full refund of the product and a note to Snapdeal as well their customer support team has not reverted me back on email to their consumer support team for the same. I am being forced to lodge a COnsumer complaint as guided by Mr. Rahul as he stated by him that he could not do anything about it now. I expect an immediate action on this case, as i am bound to take legal actions after all my efforts. P.S. (Mr. Rahul was kind enough to help and had reminded me on almost all callthat he is a sales manager and usually dont care of such issues as its not his job but he is helping me but at this situation i believe even he has given up)