Hero Electric Complaints & Reviews

To The HERO ECO Company This is the complaint regarding subsidy not returned back as promised by the dealer on behalf of Delhi Pollution Control Committee, it’s a deptt. Of Environment, Govt. of NCT Delhi. I bought an Electric scooter after reading a news in news paper in the month of April15 that Govt. Subsidies the cost of electric Scooters to customers. I bought the same from the dealer of HERO ECO Company situated in Tilak Nagar,...

I purchased Hero Scooty Maxi from showroom in Prahladpur Badarpur, Delhi. about 3-4 months ago. That time they showed nice behaviour. but now i got to know that this the worst company's product ever and their agents after sale service. Later now, when I had dropped by scooty to their showroom for getting repaired in showroom in insurance claim, they rejected to accept it, and i had to contact their manager for it. and now, 2-3 days back...

I have purchased hero electric wave bike in year Oct. 2009 from sparsh motors, saraswati vihar, delhi and changed the battery set on 19/8/12 for Rs. 8770.00. Now again without much use of this bike again it seems to be a battery fault. It is too costly of changing battery. Kindly tell me any exchange offer by which a may purchase any petrol scooter/bike from Hero. VINOD SEHGAL 136, SAINIK VIHAR, DELHI-110034 My phone is [protected]....

I bought a Hero Electric (Hero Cruz) bike from Snapdeal.com on the 21st of December - I was very excited to use the product ut the whole experince got horendus - I will start from Day 1 i bought the vehicle. when i started researching about E Scotters - i did had a few more options but i want out with Hero - only reason being the brand and the service network it has. Now as i go by the brochures of your product > as commited in your...

I have purchased Hero E sprint bike from Speed Auto, Mumbai in June 2011 to clean environment & Eco friendly. But within six month the Battery gets discharged early & run upto 10 -15 km with single charge. My complaints get registered and recd second hand battery after six months & assured me the new battery will be replaced as soon as new one recd. But now the speed auto, panvel. dealership was exist & we are unable to get...

I bought a “Hero Electric Cruz” and I am facing lot of problems with its battery.

It was bought in Oct. 2011 and due to battery issues we needed to get the battery replaced from Hero Electric Service Center in Feb 2012.
After all this the current situation is, the vehicle is not able to cover even 10 Kms(with single person riding) after a fresh night charging.

I have raised several complaints on Hero...

I HAVE PURCHASED A BIKE OF HERO ELECTRIC OPTIMA PLUS FROM SAI SOM AUTOMOBILE DELHI ON 16/4/2012. AFTER FEW DAYS I HAVE BEEN TRANSFERRED TO AGRA. NOW I AM FACING SECOND PROBLEM IN MY BIKE. FIRST TIME THE DEALER OF AGRA (SHANKAR LAL) HAS NOT PROVIDED ME THE SERVICES THAN I SENT MY PERSON TO DELHI TO GET THE PART EXCHANGED WITH SUPPORTING DOCUMENTS.
NOW CHARGER GOT OUT OF ORDER AND AGAIN SHANKAR LAL AGRA IS NOT READY TO REPLACE THE...

On 28/7/2011 I have purchased Hero electric Cruz from the very first day I am not having satisfaction in it.

No.1 The colour was washed out They told us that they will replace it but it is not done still.

No.2 According to the company after once it is charged it runs 70 km but still it has not run 70 km.

No.3 This are the major problems but there are many minor problems and for solving this problems...

SIR,
WE HAD BEEN PURCHASED A E-SPRINT SCOOTY FROM M/S LUXMI MOTORS,TP NAGAR,RAMPUR ROAD,HALDWANI,NAINITAL.BUT,TILL NOW,REGISTRATION HAS NOT BEEN DONE OF MY SCOOTY BY M/S LUXMI MOTORS.SO,YOU ARE REQUESTED TO TAKE SUITABLE ACTION AGAINST THEM & HELP ME FOR SCOOTY REGISTRATION THROUGH M/S LUXMI MOTORS.
CHESSIS NO-102223, DATE OF PURCHASE-14/11/2010


THANKS&REGARDS,
SUBHASH GUPTA...

After eight days i am writing again regarding my Hero electric bike......After my initial complain on Indian consumer form eight days ago the Delhi office of Hero electric called me on my cell and told me that their engineer would call me the next day and handle the problem but to my surprise i was kept guessing when he would call me and after two days i called to see if any thing is done but the same answer "we will call you"....

I have written about my electric bike previously and i am writing about the same bike now,,,,,,,After few months of my bike purchase i went for the first service and to my surprise i was told by the agency (Samarth Auto----Behind Margao police station--Goa-----Dealers for Pleasure bikes) that they no longer have the electric bikes dealership. I asked them what to do but they say to go to Hero electric company,,,,,,My question is ,,,,,Have...

dear sir ,
i have complain previous of accident of my hero motor model -optima plus, model no. 5110276, chassis No.[protected], had road accident on dated 09/09/2011 purchased by baba motor d-14a defence enclaim main road madhu vihar dwarka ph. No. [protected], dated 08/08/2011 I have complained on 12/09/2011 .
no body has been com for investigate .kndly do needful action as soon as possible


Bijoy sinhabr...

Respected Hero Electric Team,
It is to inform you that i had bought batteries of hero electric bike(maxii) from your dealer AMAN ELECTRONICS(opp.Lovely Autos,Nakodar Chowk,Jalandhar,ph-[protected]).on[protected].Btteries have developed some problem and stopped working but batteries are under gurranty of six months,I approched your dealer AMAN ELECTRONICS for gurranty issue...

Sir,

I had purchase a maxi scooty from Luxmi Motors auth. dealer of Hero Electric India Ltd. dated 31.05.2010 my bill no. 63, controller no[protected], Charger no[protected],chasis no 90438831 Battery no
[protected] Moter no[protected] but its battery was not properly work from last six month. so that mr.lalit joshi manager of luxmi moters told me he has no battery when bettery will come from company then...

I purchased Esprint electric bike on 18.03,11 and as i was travelling home with the bike it had some sound in the front wheel so i took it back and the mechanic done something and told me that the sound will go as i use it and i went home and i reached my house same sound started and on the next day i went again and again he did some thing but same story at this point i told the staff that if this happens next time than i dont want the bike...

This is a complaint about Just Buy Cycles, Ashok Nagar in Chennai. I bought my Hero electric from them since they also provide after sales service for the vehicle.

Since then my service expectations were simple - week end (Sat/Sun) and less than 24 hrs (not even same day) service. But this service expectation could not be met for the past 7 months and whenever I approached them they would say our technician is not available...

From: Manish Johri
Sent: Thursday, March 17, 2011 10:03 AM
To: '[protected]@heroelectric.in'
Cc: 'sohinder.[protected]@heroelectric.in'; 'naveen.[protected]@heroelectric.in'
Subject: FW: Grievance of a New Customer

Dear Team

It’s me again with an issue of a faulty stand, due to which the escooter is not able to stand properly and time and again is falling at places due...

Dear Sir/Madam,

My father had bought a Hero Electric 250W scooter about a year back in Jorhat, Assam. Now the battery has become weak and we want to replace the same. But the dealer in Jorhat has been closed down. The scooter is the only mode of transport available for him and he is finding it very difficult in these circumstances. Please help us out.

My contact no is
+91 [protected]...

Sub : Complaint for Batteries on my Electric Bike, Model Hero electric Optima Plus.
Sir,
I am purchasing this e-bike, model optima plus on last year 9th July 2009. But, the Batteries were too bad condition. I don’t have any idea for this bike. But, Shop owner said and marketing me, that’s all. After, 3 months bike will going very slowly and complaint to shop owner and 1st service also taking. Owner said I complaint the...

Sir/ Madam,

In the month of October, 2009, I had purchased a battery bike in Kolkata from one the authorized Hero dealers and the vehicle came in with a warranty of 1 year. But quite unfortunately, within months of purchasing the same I started facing numerous problems with the electric scooty of Hero company. Tyre punctures, faulty controller device, problems with brakes, horns, headlights and rear lights are some of the most...