Hero Electric Complaints & Reviews

While applying break vehicle not stopped.Break is very poor.please improve my scooty break....

Electrical circuit wire is fulley fired.i m complained but nobody respose to me no warrenty no grantee fullly fraud.plz do not buy any hero electric bike.they delivered fully fired circuit bike to me i m drive the bike just 17km only afterwards it will automatically stopped i call to him but they did not response to me. Hero is worst service and hero electric bike is worst brand...

Hero optima HX 67000 price in rohtak it's wrong please help me...

Battery Number: AHAABC2DH13R-0441

Chassis No (As mentioned on invoice): MEPHEFL00037L0317

Given for replacement since almost a month but no response.
Work come to a complete standstill and commuting daily to work is become very difficult in time of the pandemic...

To whom so ever this may concern
Respected sir/ madam
This is to apprise you that I have been a customer of yours since1998, recently, I purchased an" E Byke NYX E5 matte black" on 18 jully 2018 from one of your franchise " malathy motors, hero electronic dealer, c s moosa arcade keecharipady, Muvattupuzha, Kerala 686673 branch
I had to deposit the back- wheel of my bike to the service center mentioned above due slowness...

Purchased on 01.07.2020 and on 30.01.2021 the scooter is not working.
The details given below:
The system is on or working as it is except the motor is not working, no heat, no noise, the display is working where as speedometer reading is not showing, no fault indication shown in the display. The mechanic could not understand what to do?...

Dear Sir I bought hero electric optima bike on 20.01.20 still now I have many issue in my bike,
1 my 2nd battery giving just 35km only,
2 if I full charge my battery my charging indicater doesn't show charging green lights,
3 My battery plug pin damaged
4 Break Many times failed
5 My speedometer doesn't calculate all km automatically changing many times from 0 km,
6, if I drive bike with doubles...

One month plus pass since the charger without charger my vehicle is wasted please provide my charges fast thank you
OWNER NAME- NEELAM SAHU
MODEL - PHATAN L.P
CHASSIS NO-MEPHELP00108L0592
CHARGER NO-HE7065E[protected]...

We purchased Hero Electric Bike (Optima) on 02.02.2020, which is now running its battery problem after 10 months of running on 26.12.2020. I showed my Bike on 03.01.2021 to my local dealer here. They justified that your battery is bad. It will take 25 days to replace the battery. But my warranty expires in february 2021. My bike has totally stopped.
we are requested to you, please extend the my warranty period.otherwise change my battery...

Showroom name
Sabesh eco motors, Kanchipuram, tamilnadu,

First service take to done 2 days,
Charger failiure waiting to get 14 days
Second service take to done 2 days
Convertor problem waiting for 4 days till,
And one more thing hero company stock horn got failiure under 3 months so I pay to replace that new one, (what a very poor quality)

Total bike bought 6.5 months only,...

Sabesh eco motors,
Kanchipuram, tamilnadu.
My bike bought just 6 months complete second service also done at last week. after service three days later I got one problem to my bike, all bulbs gone fuse include headlight lamp and indicator bulbs are bursted, tail bulb, indicator flasher, horn, etc... I went to show room to explain they could find the problem single day, they are takes rectify the problem second day after I received...

Battery indicator not working from very first day. service person said they will solve this problem in the first service but they cant solve even in the second service also. service center name is 4ACES MOTOCROP INDIA LLP Guwahati, Assam....

I have purchased hero optima HX on 17 Nov 2020 from dearer: TANISHKA motors, ms palya, bangalore, Karnataka. My scooter run about 50 km and stopped suddenly. It has been told that it will run about 10 km after reserve ( 47 v) but not even 1 km it run and get stopped. After that I removed its battery and tried to change its battery is not charging. This is tha first time I m charging the battery. Now I m calling to showroom, they are saying...

Hi, I have Hero Electric Photon. after 1 yr use, around 5K km travel. battery off suddenly with 15 km ride. Service centre at Bangalore is processing to send the battery for warranty replacement, where they said it will take more than 25 days to get the replacement. This is poor service option. There should be a backup battery option to ensure customer can use their vehicle till battery is replaced. What can a customer do without vehicle...

Dear Sir,
I want to book online for hero Optima Hx. But your online booking shows the site under maintenance. Please help me. Thanking you.
Yours faithfully
Sagar Modak...

I have a hero electric flash .I have 3yrs warranty on my scooter.but recently my motor has some issue.when I went to service point, service manager took two thousand for exchange motor .they were talking badly.they also threatened me.they do not provide me job sheet.they were provided me hand written cash memo.their behavior was very rude.please help me .as soon as possible....

I had bought Hero Electric Flash Li, verient bike on 25th of May 2020,

Its battery is performing very poor and was giving mileage of 10-12 km/charge for over 2 Months, when finally it stopped working on 13th Nov 2020, I called local dealer to check and service it..

Delear took 14 days, but no solution given yet. still he is dragging and already took 450 Rs as technician charge without the repair.
br...

I have Purchased Optima Hx city speed from Karne Electronics, Phaltan, Satara dealer.

As per brochure and company claim, the range for hero Electric Optima Hx city speed is 82Km/charge.
But the actual range on use is just 50km/charge. We have charged battery 10 times fully. Tested for 1 month.

Service center head has not been provided satisfactory solution.
We have visited phaltan showroom for 5...

We bought this scooty not more than 10 months ago..and BATTERY got damaged within 5 to 6 months we got replaced it in one month but not our model battery rather something temporary basis which also work just and just for 4 days .WAOO GREAT NA 🙏🙏 now dealer says I don't know I don't know .WHAT IS THIS GOING ON ?
WE WOULD HIGHLY RECOMMEND TO ALL OUR PEER GROUP NOT TO BUY HERO ELECTRIC SCOOTY COMPLETELY WASTAGE OF 60, 000 WHICH...

Respected sir & madem
I booked Hero electric optima hs 500 er (white). On advance booking. We arranged 50% of cash and 50 % loan they arranged on 31/10/2020. In the showroom (SRI GURU PRANAA MOTORS HERO ELECTRIC BIKE. (1/71, KRISHNAGIRI MAIN ROAD, (OPP MAHINDRA TRACTOR) OLD DHARMAPURI. DHARMAPURI.635701.) Then we are going today they are not arranged no loan . They will telling net cash only not arrange the loan is not possible telling...