Hero Electric Complaints & Reviews

Hello E-Hero Team,

I am facing a serious issue with my dealer regarding my e-hero bike. I have faced battery issues and reached the showroom and dealer.

Technical team said we can't resolve it now, it will take time. It may need to change the battery. I have handed over my bike on "01/10/2020". After that they didn't update anything they said for very silly reasons like no power we are not able to test. After a few enquiries they sent the battery to Hyderabad on "09/10/2020".

But after 10days we asked the dealer he said after Dussehra we will give it to you, We went to the showroom but he didn't open even though we tried to reach him, he is not picking the call. We waited 2 hours and kept on calling but we didn't get any response.

Later he said "28/10/2020" we will deliver, after that he didn't respond again. Today we visited the showroom again and asked the status. Still the battery doesn't reached the service center. Now he is saying it will take another 3 to 4 days.

It's almost 30 Days I have been submitted the bike, I don't know my bike status or where they put it and how was the condition now. Last one month on wards I am depending on public transport. As a mother of two kids it's very hard to use public transport and time managing in the critical time. I have requested too many times about my stitution but dealer didn't respond.

I have long relationship with hero, But this is not right way to treat customer. I am very much disappointed. How can I suggest to some to go with the E-Hero with this bad experience.

Delar Details:
Dealer Indu Auto Agencies, Srikakulam.
Dealer Code: 1002260

I am excepting a quick response on this issue, Please let me know if the team need any further information.

Please find the attachment, which contains the dealer certificate that he is displaying in the showroom.

Thanks & Regards,
Your's Best Customer,
Pushplatha

I had given my li battery of my scooty flash e5, to the ranchi, lalpur hero moto electricshowroom for replacement after checking he sent the battery to company, bt after one month neither i nor showroom have any information about the baatery when i will get my battery.
So please give us information soon.
Thank you
Ajay kumar
Ramgarh cantt jharkhand
Mob-[protected]

I bought hero electric photon plus bike 3 months before at Kerala. At first the bike was working as expected. Maximum speed I could reach was upto 45 kmph. But now it is not at all easy to ride anymore. It's getting stuck and is very slow while riding. The maximum speed I could reach is about less than 30 kmph on flat road. On slopes, the speed reduces to 6 kmph and it's way less than how it was performing before.

I am a permanent residence of Dist-samastipur, Bihar.i was going for inquiry for optima model of hero electric.Its awkward moment for me when i saw that in same district in two different dealer and sub dealer fixed its variable price.like dealer fixed it on 66k and sub dealer fixed it on 72k .i was complaining about this on samastipur dealer but his irrational behavior like he say- lena hai to lo nahi to bhago(in very rude sense) that allow me to complaint about the dealer of samastipur.Its directely questions on your authority and he also violate my dignity that provided me to my constitution in article 21.its my first step towards my complaint .please do strict action on proper authority .its my humble request to you.

Dear sir
Mene hero electric scooter NYX 5G 2018 diwali ko near sbi bank adarsh nagar ajmer se purchase kari lekin mujhe abhi tak scooter ki RC nhi mili.M bhilwara ka rhne wala hu m bhut baar ajmer shorum m ja chuka hu par mujhe RC nhi mili.or bhut baar call b kar chuka hu par mujhe koi response nhi milta.mujhe highway par bina RC or vehicle no k scooter chalane m bhut problem hoti h.RC SUNIL KUMAR YADAV k name ki h.
Add- BHAWANIPURA, RAILA, BHILWARA RAJ.
MOBILE NO. [protected].

I purchase hero flash electric sector on vide invoice no.[protected].08.2020 at mexx world 76b. New alipore kolkata - the battery control display is do not show in display bord. Ebike flash silver

Recently I bought photon electric vechicle, but till now I didt take delivery, but two days I did demo, based on my experience conveying this message, the vechicle cost is 82000, first of all why I have choosen a hero means, beacuse of brand value but after bought this bike it's not value for the money they told the vechicle speed is 55 but if the charge is full it go 55 but after 10 to 15 km crossed the speed was 52 slowly it's comes down based on battery charge. Next thing the battery indication is very worst actually the range is 70 to 80 upto 50 km the battery is full after that suddenly the point is reducing so the feauture is for name seek. Few more thing I want to mention the suspension of vechicle is very worst there no suspension in this vechicle. The battery is not easy to removable in case am living in appartment in that situation I can't able to charge the vechicle in that case it should be comfort to remove, other brand they provided this feautures, finally I want to conclude the vechicle is not worth for the money..

I paid a booking advance of 2999.00 (non-refundable) through their website. I ask a few questions regarding the nearest dealer, Shipment delivery status, etc. But they did not reply.

My Hero Electric scooter battery is not working properly and dealer is not filing complaint against it plz help me

I have purchased Hero Electric Flash E5 on 17-Sep-2018.
My battery got bulged and cracked. I have reported to the service center chennai and the battery was sent for warranty replacement. I am informed that 3 weeks of time my battery will be replaced, but now 6 weeks gone still battery is not replaced. Sent mails to ccare.[protected]@heroeco.com,
info.[protected]@heroeco.com, [protected]@heroeco.com.
I received a call that service person from chennai will handle this and respond. But here no one is responding and not picking the phone.

Hero Electric company should engage good customer and service support people. My vehicle is idle and i don't know what to do.
All planned savings of the electric vehicle replacing petrol scooter are in vain by spending money for other transports.

My personal suggestion is don't buy electric vehicle if it is a primary vehicle. If there is any issue in vehicle then you need to keep it idle for months. Hope they will replace my battery in few months.

Very bad experience with Hero Electric.

गाड़ी की डिस्प्ले ऑन रहती है उसके बाद भी यह स्पीड नहीं पकड़ती यानी कि चालू नहीं होती

Hero electric photon scooter not run properly from date of purchase Jan 2020 from Amravati Nandagaon peth city land dealer cannot satisfied about problem pls make replacement of vehicle

I bought the vehicle through online process and was delivered to vizag from Srikakulam dealer . Several issues are raised in vehicle in first week itself.
1)One of the given charger is not
working from starting itself.
2)Back seat latch is not working from
the start.
3)Back break failure.
4)One of the battery stopped
working, was unable to charge that
battery.
5)Main stand entirely came out when
vehicle crossed over a speed breaker.
6)Accelerator is not working properly.
7)Other battery also stopped working,
now vehicle is not starting at all
8) Brought the vehicle to service center
through auto which costed me 1200
and now the service center is not
accepting to give service as it is not
bought at his shop.
Please solve all issues as soon as possible.

Sir
Meri scooty ka lock kharab h or chelte chelte band ho jati h sir scooty liye 7 month hove h or jab showroom par lekar jate h to lock repair karne ke 700 rs maag rhe h time se dekhte bhi nhi h koi respon nhi dete costmer ko pershan karte h

I brought hero optima (Electric scooty) in 31st november 2019 from mexx world, new alipore, kolkata-700053, west bengal, india. Within one month battery started draining and poor mileage. I complain to the dealer they check and change battery within 10 days. After 15 days the problem comes again. I complain again and they change my battery again within 15 days. After one month the problem start again. The battery is draining very fast. Unfortunately, lockdown is happened is hare so, can’t communicate with the showroom or dealers. But, is battery change is only solution of this problem? How many times i change it? Now a days this is going to my headache. After one year battery warranty will expire then what i will do? I feel cheated form the company.in the time of purchasing they told me mileage is around 50-60 km per charge but i never reach that goal, even not half of that properly. Please help me out. I want my money back.

The battery doesn't show properly after charging. It's always stuck a 51

I brought hero optima (Electric scooty) in 31st november 2019 from mexx world, new alipore, kolkata-700053, west bengal, india. Within one month battery started draining and poor mileage. I complain to the dealer they check and change battery within 10 days. After 15 days the problem comes again. I complain again and they change my battery again within 15 days. After one month the problem start again. The battery is draining very fast. Unfortunately, lockdown is happened is hare so, can’t communicate with the showroom or dealers. But, is battery change is only solution of this problem? How many times i change it? Now a days this is going to my headache. After one year battery warranty will expire then what i will do? I feel cheated form the company.in the time of purchasing they told me mileage is around 50-60 km per charge but i never reach that goal, even not half of that properly. Please help me out. I want my money back.

Dear team,
I'm owner of hero electric bike e5 model since 25 feb 2019. My bike is in warranty. But dealer is asking for courier charges as well as fitting charges. Kindly help to resolve my issue.

Rear wheel jaam since 3 months which comes under warranty, but dealer (Heera auto agencies, mundichak dixon road, bhagalpur -812001) denying to repair the same under warranty.

Serial no - [protected]
Motor serial no - loj 18060925
Purchase date - 20-9-18
Owner name - sumit kumar

Detail of dealer + -

Heera auto agencies
Mundichak dixon road
Bhagalpur - 812001

I have been fraduly induced by the auto dealer to buy an electric vehicle hero flash e5 for which i was overcharged by him. He charged me rs58000 and didn't provide me any invoice, vehicle papers, insurance or anything. The dealer also misbehaved with me when i asked him an invoice and vehicle documents.
I live in bihar, bhagalpur
Dealer details - hira auto.