Hero Electric Complaints & Reviews

I brought hero optima (Electric scooty) in 31st november 2019 from mexx world, new alipore, kolkata-700053, west bengal, india. Within one month battery started draining and poor mileage. I complain to the dealer they check and change battery within 10 days. After 15 days the problem comes again. I complain again and they change my battery again within 15 days. After one month the problem start again. The battery is draining very fast. Unfortunately,...

Dear team,
I'm owner of hero electric bike e5 model since 25 feb 2019. My bike is in warranty. But dealer is asking for courier charges as well as fitting charges. Kindly help to resolve my issue....

Rear wheel jaam since 3 months which comes under warranty, but dealer (Heera auto agencies, mundichak dixon road, bhagalpur -812001) denying to repair the same under warranty.

Serial no - [protected]
Motor serial no - loj 18060925
Purchase date - 20-9-18
Owner name - sumit kumar

Detail of dealer + -

Heera auto agencies
Mundichak dixon road
Bhagalpur - 812001...

I have been fraduly induced by the auto dealer to buy an electric vehicle hero flash e5 for which i was overcharged by him. He charged me rs58000 and didn't provide me any invoice, vehicle papers, insurance or anything. The dealer also misbehaved with me when i asked him an invoice and vehicle documents.
I live in bihar, bhagalpur
Dealer details - hira auto....

Since bought a scoote, since then, there are some technical problems in it. Some time back the company kept the scooter for 3 months. Having said that the parts are not available.3 months later parts were put. Now again the scooter has been closed for 1 month and it is saying that after 1 month the parts. I am upset and want my refund back to the scooter company.

Zahid ali
Mob: 91-[protected]...

Dear sir,

I am sapna agnihotri mob:-[protected] it is inform to you that i have purchase a scooter model “hero optima” thru your esteemed dealer point “ ved automobile” on dt. 09/12/19 in kanpur but after 2 days we were facing the problem in battery then we saw in dealer point 3-4 times but there is no proper response from dealer & he told they has been complain in company gurgaon but till now no response from company.br...

Dear sir/mam,

I purcahse a new hero electric scooty 01 year before from bansur alwar. My quire is that i was going to bansur hero showroom for scooty battery change on sep.19 and company manger said that battery not availabe at this time so you left scooty for 2 ya 3 days. I left my scooty and when i call after 5 days than showroom manager said that battery not come from alwar so your scooty bettry not change. Its.. Ok : no....

I have purchased hero electric scooter model-nyx e5 (Black) in last year oct18 from ved automobiles, kanpur (Up). My bike registration no. Up78fl5337. From day1 i have some complication with bike and informed to distributor but they always assure me for best service but i am not satisfied with service. My bike is not in moveable condition for last two months and stand in distributor's workshop. According to distributor motor is not working...

I have purchase here Electric Optima Lead Acid ( Electric Bike ) from Kolathur Branch Chennai Dealer on 10.10.2019 ( Invoice attached for ready reference )

My vehicle has no mileage no pickup and vehicle got startup problem ( unable to accelerate the vehicle )

When i contact the dealer they ask us to leave the vehicle at showroom but i am unable to drove the vehicle how could i do so

i have given...

I had purchased a bike from hero electrical dealer thude automabilies shivajinagar pune on 27 oct 2017, (Chasis no mephephfl[protected] and that time they have given warranty for 2 years, and in aug 2019 i am facing the problem cannot drive more than 5 km.
This point i communicate with the dealer but no response, after that i had done mail to hero electrical on sep 19 but no the response i have given reminder 3 -4
Times and...

I have been using this hero electric photon li since last one year it had good performance however 2 times it happened suddenly on road it stopped working the battery was full and suddenly it drops down i can't put head lights i can blow horn can not give right left signal as if battery is down i stay in chinchwad and regularly serviced photon as per scheduled given by hero
1st time it happened we called local dealers technician and...

I have given my hero electric wave for servicing at mysore on 16/8/19. Till now i haven't got the vehicle back. The people don't respond properly, instead tell to contact somebody else who is not there. Moreover the manager or the owner is rude and claims that he is very busy and can't give running commentary about the vehicle service inspite of keeping the vehicle for month. He doesn't have the courtesy of hearing and responding to customer's...

I purchased scooty on 10 Oct but due to break prob of snooty I got accident 6 times. It's service is also not good.my first claim is not cleared and second claim no one is coming to check it.
Plz inform me time limit of seveayer.after accident I have to wait one month to get back snooty. I have called so many times to customer care but did not get any result.
Plz solve my prob....

Hello,

I would like to bring few issue in everybody notice that i bought nyx e-5 on 14th july 2019 from dwarka motors. I was very happy because i could save environment & money both.
1. After three days lock below seat was not in working condition. When i put key to open the seat then it was moving all around. I was not able to charge the battery because charger was locked in seat. Somehow i managed to open the seat...

Hi,

We have buy an electric scooter in last month .Everything is good in scooter, its speed, charging and smoothness in ride.This scooty is used by my wife .It has been observed there is manufacture fault in scooter .The kilometer running in ride is showing wrong. This is very funny actual ride kilometer has almost 20 Kms difference which we have found in testing of two scooter.I would like to request please change faulty...

I had purchased optima bike in feb 2019. I am facing lots of issue from may 2019 as follow:

1) this bike usually suffers from many electrical problems like buzzer is not properly working, tail bulb indication.
2) this bike is consist of inappropriate battery case area that's why battery jumps during travelling over speed breakers.
3) i found damage area (Hole) at the bottom of battery case. Due to this damage...

Sir, i bought a hero cruz (Motor serial no. Lojc17h0206 and frame no. Hcz17k0101) on 23/03/2018 and have been having a persistent rear wheel braking problem (Too much sound when rear wheel brakes were applied). Initially the brake drum had sheared/broken, which was duly changed by the resp. Showroom in aug 2018. But the problem is still existing to this day, to which the showroom/dealer is not paying any heed to.
And secondly my li-ion...

Hii
My name is shageer
Hero electric nyx has been purchased for 8 months ago. Suddenly the glass plastic products in the front yard were broken as the bike fell down on road. We contacted the french employee and told him that this was the case. He said, "come on, we'll order it. But they did still.
Branch address
Ishan hero electric
T nagar chennai
Store manager is very worst service and not...

I have purchased the hero electric flash on dated 26/07/2018 at durgapur (West bengal) and after 11 months o[censored]sage, the battery charger has been completely dead on yesterday with very hot. I have given the same to dealer but he refused to change under guarantee. As per dealer and engineer statement that the sealed had been broken.

Hence, this is not the proper reason for guarantee not covering and this is the completely harassing...

This is with reference to the complaint and various telecommunication with hero’ company distributor as well the hero manufacturing unit at ludhiana.
I have perchase scotty form nandurbar
I have a accident so scotty was damaged.
Distributed says scotty part are not available so request to you kindly
Send our parts to lakhan shroff [protected]...