Hero Electric Complaints & Reviews

I have purchased Hero E sprint bike from Speed Auto, Mumbai in June 2011 to clean environment & Eco friendly. But within six month the Battery gets discharged early & run upto 10 -15 km with single charge. My complaints get registered and recd second hand battery after six months & assured me the new battery will be replaced as soon as new one recd. But now the speed auto, panvel. dealership was exist & we are unable to get any service. Meanwhile I have two three more complaints in my E sprint bike & now Bike is under breakdown. We didn't recd any service or spare hence I have run bike only few km from the purchase date. Hence I would like request to attend the complaints & replace the spare ASAP. Roshan Patil Navali, Palghar, Dist - Thane Mob. [protected]

I bought a “Hero Electric Cruz” and I am facing lot of problems with its battery.

It was bought in Oct. 2011 and due to battery issues we needed to get the battery replaced from Hero Electric Service Center in Feb 2012.
After all this the current situation is, the vehicle is not able to cover even 10 Kms(with single person riding) after a fresh night charging.

I have raised several complaints on Hero Eco portal and sent several mails but no action has been taken.

I HAVE PURCHASED A BIKE OF HERO ELECTRIC OPTIMA PLUS FROM SAI SOM AUTOMOBILE DELHI ON 16/4/2012. AFTER FEW DAYS I HAVE BEEN TRANSFERRED TO AGRA. NOW I AM FACING SECOND PROBLEM IN MY BIKE. FIRST TIME THE DEALER OF AGRA (SHANKAR LAL) HAS NOT PROVIDED ME THE SERVICES THAN I SENT MY PERSON TO DELHI TO GET THE PART EXCHANGED WITH SUPPORTING DOCUMENTS.
NOW CHARGER GOT OUT OF ORDER AND AGAIN SHANKAR LAL AGRA IS NOT READY TO REPLACE THE CHARGER BECAUSE I HAVE PURCHASED THE BIKE FROM DELHI. HE WILL NOT PROVIDE ME ANY SORT OF SERVICES. AND IT IS NOT POSSIBLE TO SEND THE PERSON EVERY TIME FOR THE SAME. AND IF THERE IS NATIONALLY SERVICES SYSTEM THAN WHY I AM BEING SUFFERED .
MR RAVI KANT WHO IS SERVICE HEAD O[censored]PW IS ALSO NOT RESPONDING PROPERLY. HE SIMPLY SAYS THAT I AM SORRY PART IS NOT AVAILABLE .LAST TIME WHEN THE BIKE GOT OUT OF ORDER THAT TIME ALSO NOT PROPER REPLY FROM ANY BODY AND I WAS SUFFERED FOR 20 DAYS. PLEASE SUGGEST WHAT TO DO .SHOULD I TAKE LEGALLY. KINDLY HELP.


KHEM RAI
GURU SHOE TECH PVT. LTD.
AGRA
[protected]

On 28/7/2011 I have purchased Hero electric Cruz from the very first day I am not having satisfaction in it.

No.1 The colour was washed out They told us that they will replace it but it is not done still.

No.2 According to the company after once it is charged it runs 70 km but still it has not run 70 km.

No.3 This are the major problems but there are many minor problems and for solving this problems average I have kept the bike in showroom for more than 3 months many applications are given to the company but still they have given us no response.


No.4 One day I visited to the dealer and explained him that the bike is giving very less average so he gave me his one man and I made him visit whole ahmedabad the battery was low in just 37 km.

No.5 After keeping the bike in the showroom we told that change the battery otherwise we will not take the bike one day they called me up and said come to the showroom his head visited there Mr.Nitiraj So I discussed the problems about the bike but he tried to attack on me and for my protection I called up the police and did the complain.

No.6 After it they changed the battery still we are not satisfied after the battery problem we are facing from the charger problem they have given us 2-3 more chargers but my problem is not still solved

At last I shall conclude with we are tired from 9 months So I want my money back We are tired from the regular arguments my main problems the battery,colour , charger are never been solved So I kindly request you to give my money back

SIR,
WE HAD BEEN PURCHASED A E-SPRINT SCOOTY FROM M/S LUXMI MOTORS,TP NAGAR,RAMPUR ROAD,HALDWANI,NAINITAL.BUT,TILL NOW,REGISTRATION HAS NOT BEEN DONE OF MY SCOOTY BY M/S LUXMI MOTORS.SO,YOU ARE REQUESTED TO TAKE SUITABLE ACTION AGAINST THEM & HELP ME FOR SCOOTY REGISTRATION THROUGH M/S LUXMI MOTORS.
CHESSIS NO-102223, DATE OF PURCHASE-14/11/2010


THANKS&REGARDS,
SUBHASH GUPTA

After eight days i am writing again regarding my Hero electric bike......After my initial complain on Indian consumer form eight days ago the Delhi office of Hero electric called me on my cell and told me that their engineer would call me the next day and handle the problem but to my surprise i was kept guessing when he would call me and after two days i called to see if any thing is done but the same answer "we will call you". Now i am fed up with the cat and mouse game one side the dealer in Goa(Samarth auto-Behind Margao police station/dealer of Hero honda pleasure bikes) and other side Hero Electric bikes, can anybody sought this problem?????????????????? Till today the bike is parked the same place at samarth auto Margao-Goa and even the staff of the dealership have no courtesy to call me and say that there is no other alternative to my problem(This dealership of Hero honda which deal with Pleasure bikes are not trained to deal with customers and don't even know manners or know how to speak- ). Or have i to take the Law in my own hand and sought out the things.

Cell:[protected]

I have written about my electric bike previously and i am writing about the same bike now,,,,,,,After few months of my bike purchase i went for the first service and to my surprise i was told by the agency (Samarth Auto----Behind Margao police station--Goa-----Dealers for Pleasure bikes) that they no longer have the electric bikes dealership. I asked them what to do but they say to go to Hero electric company,,,,,,My question is ,,,,,Have i directly purchased the bike from Hero company so that when any problem i go to them or is it not the dealers part to take care of any problems or services(when they sold the bike didn't they take their commission). This particular Hero Honda company outlet which deals with Pleasure bikes in Margao-Goa behind police station are not professional people and don't have manners to talk to customers and don't know their jobs properly. I would suggest all readers of this complain not to buy Pleasure Hero Honda bikes because tomorrow if something is wrong they will wash their hands. Hero bikes are toys to be kept in showcase.........................Very bad service.............................Unprofessional staff.......................Bad management.........No consen for costumer.

dear sir ,
i have complain previous of accident of my hero motor model -optima plus, model no. 5110276, chassis No.[protected], had road accident on dated 09/09/2011 purchased by baba motor d-14a defence enclaim main road madhu vihar dwarka ph. No. [protected], dated 08/08/2011 I have complained on 12/09/2011 .
no body has been com for investigate .kndly do needful action as soon as possible


Bijoy sinha
661 ,pkt-1 ,Radhika appt., sector -14, Dwarka New Delhi -110075

Respected Hero Electric Team,
It is to inform you that i had bought batteries of hero electric bike(maxii) from your dealer AMAN ELECTRONICS(opp.Lovely Autos,Nakodar Chowk,Jalandhar,ph-[protected]).on[protected].Btteries have developed some problem and stopped working but batteries are under gurranty of six months,I approched your dealer AMAN ELECTRONICS for gurranty issue but he simply refused.it is very sad that such a big company has appointed dealer like AMAN ElECTRONICS .who is erasing the image of the company from the heart of the peoples with his non responsible nature .I have the signed and stamped bill of AMAN ELECTRONICS with me showing six month gurranty.I hereby request the copmpany to kindly resolve the issue as soon as possible and do not appoint such dealers who are continuosly destoying the image of the copmany
virender Singh Pathania
HNO-98 Gali no-8
Sangat Singh Nagar Jalandhar
PH NO-[protected]
email [protected]@yahoo.com

Sir,

I had purchase a maxi scooty from Luxmi Motors auth. dealer of Hero Electric India Ltd. dated 31.05.2010 my bill no. 63, controller no[protected], Charger no[protected],chasis no 90438831 Battery no
[protected] Moter no[protected] but its battery was not properly work from last six month. so that mr.lalit joshi manager of luxmi moters told me he has no battery when bettery will come from company then then exchange me after two month i call company form there i got a mobile no. [protected] of mr.Ravikant uttranchal sales head. he told me before holi.vijay je give me 1 week i will exchange your battery .my scooty had stand in luxmi motors & my battery send to company (according him)but no resut find out.then
before 2 week i call again company there meet me a riya mem. she told me a new number [protected] of amit mishra senior sales, he also repeat this line, vijay je give me one week i will exchange your battery sure but till now no result find out in my favour sir kindly do some process to costumer welfare my no is [protected]. luxmi motors no [protected],[protected], company no. is [protected]

I purchased Esprint electric bike on 18.03,11 and as i was travelling home with the bike it had some sound in the front wheel so i took it back and the mechanic done something and told me that the sound will go as i use it and i went home and i reached my house same sound started and on the next day i went again and again he did some thing but same story at this point i told the staff that if this happens next time than i dont want the bike instead i requested to give me a petrol version of pleasure and i will pay the diffrence but they assured me this wount happen next time so i thought to my self that the problem must have been solved. But after few days there was sound but i could ride the bike now as of the fifteenth day or the 30th day the bike needs to go for service and i thought i would tell them about the problem and another 06 more problems which came within fifteen days and when i gone to the workshop for the first service they told me the mechanic is off for one week son i had to return back after one week they told me the mechanic is still not come to duty. Now i spoke to the manager and he promised me in two days the bike will be ready so after three days i gone to check if the bike is ready and to my missery the bike was there where i had left it. Now i spoke to another manager and i told him either refund the money or give me replacement of the petrol version and he told me neither can be done and go and do whatever i can do...

Now after this conversation with the manager I DONT WANT THE BIKE AND REQUIRE MY REFUND ONLY.Please do something URGENT as i dont have any other bike and also please note i dont want to waste my precious time with Heroelectric as they know only to promise.

So what can be done, please reply to me on Melito.[protected]@yahoo.com and my contact number is [protected].

This is a complaint about Just Buy Cycles, Ashok Nagar in Chennai. I bought my Hero electric from them since they also provide after sales service for the vehicle.

Since then my service expectations were simple - week end (Sat/Sun) and less than 24 hrs (not even same day) service. But this service expectation could not be met for the past 7 months and whenever I approached them they would say our technician is not available today and it will be serviced at their own convenience.

Today their Chennai head Dinesh tells me that their technicians are available on all 7 days - I dont know which world he lives in. This guy also tells me that I should leave the vehicle for service and should not expect when the vehicle would be serviced and returned. Great service motto..

Did I buy a vehicle to park it in their service center ? With that I lost all my free services - thats fine so far because the vehicle had only minor issues like brake loosening.

Definitely this is not the kind of pathetic service I expected from a company like Hero. Hero has been our trusted household brand when it comes to 2 wheelers and more than that for bicycles for many generations. I dont find any service center in Chennai from www.heroelectricindia.com

This doesnt end here I need some way to get my vehicle serviced at my convenience even if its once in a while and Just Buy Cycles are not the right people for that.

Either Hero must provide me with a reasonable service alternate (or) if you cant provide service then take my vehicle back.

From: Manish Johri
Sent: Thursday, March 17, 2011 10:03 AM
To: '[protected]@heroelectric.in'
Cc: 'sohinder.[protected]@heroelectric.in'; 'naveen.[protected]@heroelectric.in'
Subject: FW: Grievance of a New Customer

Dear Team

It’s me again with an issue of a faulty stand, due to which the escooter is not able to stand properly and time and again is falling at places due to which the mirror has also broken and we fear while making it on stand….kindly resolve the matter at the earliest, first I have to bear the brunt of defected batteries and now a not so strong stand which has folded on its own, why such inferior material is being used, it should ideally be able to take the load of the scooter which is not the case.

I need a speedy resolution on the same.

Hope for a positive and satisfying communication and action.

Thank You & Regards
Manish Johri
Idea Cellular Ltd.
____________________________
A-68, Sec-64 Noida
Extn: 6977; Mobile: +[protected]
________________________________________
From: Manish Johri
Sent: Thursday, December 30, 2010 10:39 AM
To: '[protected]@heroelectric.in'
Cc: 'sohinder.[protected]@heroelectric.in'; 'naveen.[protected]@heroelectric.in'
Subject: Grievance of a New Customer

Dear Team

Here is a concern from my end, I bought Zion on auspicious day of Diwali (Invoice Number RA/964 Dated 05/11/2010 in the name of Mr. S K Johri) for my father from your (No Longer Dealer “Reliance Automobiles”), who gave us faulty Zion which I came to know today from your Good Dealer “Baba Motors”, who told that 1 of the 4 batteries was dead due to which all the other 3 batteries got deteriorated and now our whole 4 batteries would be changed (Complaint Number HECD13).

My question is:

 Why was the faulty Zion given to us?

 My father has to drag the Zion every now and then which causes a lot of pain to him in his old age (I bought it for his comfort and not for such pain and humiliation) – Who would compensate for that?

Respected Mr. Gill/ Mr. Munjal

Request yours intervention in the matter and get the replacement of correct batteries duly checked expedited and save my father from the pain which he is going on.

Must say the comfort has been converted in to discomfort for him from your company. Hope for a quick, effective action in terms of service and stern action against Reliance Automobiles.

Thank You & Regards
Manish Johri
Idea Cellular Ltd.
____________________________
A-68, Sec-64 Noida
Extn: 6977; Mobile: +[protected]

Dear Sir/Madam,

My father had bought a Hero Electric 250W scooter about a year back in Jorhat, Assam. Now the battery has become weak and we want to replace the same. But the dealer in Jorhat has been closed down. The scooter is the only mode of transport available for him and he is finding it very difficult in these circumstances. Please help us out.

My contact no is
+91 [protected]

Sub : Complaint for Batteries on my Electric Bike, Model Hero electric Optima Plus.
Sir,
I am purchasing this e-bike, model optima plus on last year 9th July 2009. But, the Batteries were too bad condition. I don’t have any idea for this bike. But, Shop owner said and marketing me, that’s all. After, 3 months bike will going very slowly and complaint to shop owner and 1st service also taking. Owner said I complaint the manufacturer. Please wait I replace the batteries. But, I am not get the batteries, and bike condition also very poor. Full charge I am taking only just 15 km. By cycle can cross my bike slowly.

Please replace the batteries. This is my humble request. I am not satisfied for purchasing to this bike.

This is my full address and call me on any time. Otherwise, I am sending a notice by consumer court by manufacturer and shop owner.

Sorry for inconvenience. Thanking you.

By,
I. ABBAS KHAN

Sir/ Madam,

In the month of October, 2009, I had purchased a battery bike in Kolkata from one the authorized Hero dealers and the vehicle came in with a warranty of 1 year. But quite unfortunately, within months of purchasing the same I started facing numerous problems with the electric scooty of Hero company. Tyre punctures, faulty controller device, problems with brakes, horns, headlights and rear lights are some of the most common issues and add to this the harassment of the bike owner!!

Just some days back while I was on my way back home, all of a sudden I found the speedometer displaying a speed of 35km; the accelerator stopped working and once again I had to face harassment in the busy Kolkata traffic. Although I am still within my warranty period, but I had to spend Rs. 500 to bring that bike back home. Yes, one other piece of information, the dealer from whom I purchased the bike had shut down his shop and all services and is all hands-up. Ever since then I have been calling up people and service centers for the same and now I am being informed that I'll have to carry the bike to the service center, which is another 7 kms from my place of residence, and that too with my OWN CONVEYANCE COST.

Some months back also I had to repair a disturbing sound that costed me rs. 400/ - in spite of being within my warranty period.

Looking forward to your co-operation in this respect.

I am an user of HERO WAVE DX . I purchased it from your dealer 5351 ( SUR ENTERPRISES, CHANDANNAGAR, HOOGHLY, 712136 on 29th August 2009. My bike holdings Frame Serial No. 21465, Motor Serial No. 901425 and Batter Serial No. 150289 – 292. At the first drive after full charge I found it runs 42 km./ full charge and a crack in the rear wheel cover .I complained for this, at the dealer they checked it and confirmed that it was really happened and one your engineer also came here and checked and told me that he is ordering of a cover as soon as it received it will be replaced and about the battery he told me that this is very new as more as you use this the battery will work fully. But actually it is not happened now the battery become more week it runs 34 km./ full charge. In the mean while when the 2nd service had come I found the left brake switch is out of order. Your engineer checked it and removed the switch but not replaced. Again he told me that he is ordering for a new switch; as soon as it received it will be replaced. In the 3rd service the battery charger became out of order then the dealer told me that when our engineer will come they will in form about this. After 6 months they phone me and told me to bring the bike at their showroom, I brought the bike by a trolley to the showroom. They kept it and told me that next week they will return my bike after solving all problems. After two weeks they phone me again and told me to return the my bike with out any solve. They told that they can’t do anything because their engineer is very busy he can’t come. What does it mean? My bike is still left at the dealers office. It is already three months over.

From, DATED: 03/03/10
P.MURALEEDHARAN PILLAI, E-57, CHATTERPUR EXTENSION
NEW DELHI 110074. TEL.[protected], [protected].
Owner of hero electric optima plus having frame serial no[protected],Motor serial no[protected],Charger no :- [protected], purchased on 12/08/09
To,
1. HERO ELECTRIC, 50, OKHALA INDUSTRIAL ESTATE-III, NEW DELHI-110020.
2. KAMAL AUTOMOBILES, 313, NAVRATTAN BUILDING, NEAR IDBI BANK, VASANTKUNJ ROAD,MAHIPALPUR,NEW DELHI- 37

Act of omission/cheating to customer leading to fatal accident
Sir,
I have purchased the above said vehicle from your dealer at Chattarpur on his verbal commitment that he will repair and service the vehicle from the sales outlet itself as his boys go to the service sender every day. Only thing needed is to leave the vehicle with him one day in advance and pickup a day after. This was quite suiting to me as this was to be used by my son who is studying in senior secondary school. He got the sales done with a laughing face but shown a souring face when it came to delivering the promise.
1. At least 4 times he refused to accept the vehicle narrating various reasons. Finally he accepted the vehicle on my reminding him of the commitment. So we could not get the first servicing done in time.
2. He returned the vehicle after a week with great pressure. But without the charger.
3. After three four rounds we got a charger of different model and old/repaired.
4. He has exchanged the charger with an old one( not the same serial no or model which was given)
5. On reporting the mismatch he again asks to go to Mahipalpur and finally told that the charger returned is the charger given for servicing.
6. Two of the service coupons are removed with one having data written without seal, and the other totally blank
7. There are no entries on the service/ maintenance records.
All the above would have been fine if the vehicle had worked fine to my kid.
1. On 28 Jan 2010 my son took out the vehicle to proceed for his tuition. Within a span of 500 meters he met with a fatal accident on a vacant road after a gutter. He broke his left leg. He was narrating that the front wheel was wobbling tremendously and he lost control. As he was not touching the vehicle even after getting cured, I was getting more sceptical about the present generation for their negligence to free facilities.
2. I checked up the vehicle on 28th of Feb. as it was my Rs.25000/- which was draining out
3. To my surprise the vehicle came out from service had a serious problem. The front wheel wobbles heavily on hitting a small stone or a gutter. It vibrates in such a speed that the balance will be lost if a sudden break is put.
There is definitely a defect in material and workmanship amounting to fatal accident/death.
1. There is all the possibility that some parts are cannibalised with old/defective ones.
2. The front shock absorber seems to be not working
3. No serving is done by a service centre rather than collecting the coupons
4. No quality measures in service centre
God has saved the life of my son. Hero electric team tried to kill him. My son has to be cautious throughout his life with his broken knee.
Who is responsible for the medical bills and the sufferings we had?

Dear Sir ,
My daughter Farha Tarannum purchased a Hero electric optima plus,
against bill no.863, dt ,16/05/2009,receipt no.1070 from
B-13/3,Asafali road,New Delhi-110002,tel:23250139.It had been taken
for all the services required,according to the given time table but
the service/Maintenance Record page had never been filled by the
authority at service centre.On 3rd service even the coupon had not
been filled.
After 6 months in early November09, the vehicle stopped abruptly and
carried to the workshop.The attend told us that wiring is short
circuited and melted, you have over roded it and I have corrected the
wiring.After that it is stopping every time.Some one in the workshop
suggested that its overload switch is not working and we ask them to
change.They told us that the switch was not in the stock you have to
come some time later.After that they are doing nothing and telling us
to use the scooty without the switch.Three months have been passed in
this way the vehicle is standing idle, who is responsible?We have
suffered very much .Please help us.Thanks

Yours
Habib ur Rehman
F/O,Farha Tarannum,
511,Main Road,Jafarabad,
DELHI-110053,
Tel-[protected]

On 10th May, 2009, I detected that my Hero Maxi's battery was overheated after charging and I rushed to Siddhi Vinayak at Barola(Noida) for their support . They told me that battery is dead and needed to be replaced.
My scooty was in warranty period. I handed the scooty to them and they told me to come after four days to pick up my scooty. From then it is there (today's 7th june). Whenever I called them they says that the battery has not yet come to them. I even went there several times but that was waste. I also warned them of Consumer Court, but they didn't listen.
I had also talked to Mr. Bhupender, etc but he is only making fool of me and doing nothing.
Please Help