Hero Electric Complaints & Reviews

To The HERO ECO Company This is the complaint regarding subsidy not returned back as promised by the dealer on behalf of Delhi Pollution Control Committee, it’s a deptt. Of Environment, Govt. of NCT Delhi. I bought an Electric scooter after reading a news in news paper in the month of April15 that Govt. Subsidies the cost of electric Scooters to customers. I bought the same from the dealer of HERO ECO Company situated in Tilak Nagar, West Delhi . Dealer Mr.Nitin assured me that subsidy will be credited to your account with in three months from the purchase, which is due in July 15 . But From the month of July15, I regularly follow up the matter of subsidy of Rs.5912/- on Hero Optima model, but all the persons The Hero Eco Company, Dealer and the DPCC fails to answer me on subsidy refund. I sent numerous mails to DPCC chairman, Dealer and the Company “ Hero Eco “ I am sending mails to all of them from August 15 . And now on 24.9.2015, I got a letter from DPCC by Post, in which the accounts department written to me that you are not liable to get the subsidy because dealer already deducted the same from bill, I have made it clear from Dealer and Company who given me this thing in bill mentioned separately the amount of subsidy will be refunded by DPCC . This is a disputed matter between HERO ECO Company and DPCC, they both blame each other, DPCC account department told me that Dealers of HERO ECO Company mislead the customers by saying “ you will get the subsidy from DPCC on the other hand Dealer’s statement is “ DPCC issued a letter on subsidy which says they will give subsidy to customers also. All the above case is also forwarded to MR.Manish Sisodia (Dy CM) who forwarded this case to Mr.Asim Khan as email attached below. In the whole dispute only the customers suffer, who bought the electric scooters on these misleading statements. It is not only the case of Rs.5912/-, It may be in Lakhs if dealer sold 100 units per month from last six months, and company has aprox. 20 dealers, it comes to 5912 x600x20 =7, 0944, 000.00 ie, Seven Crores approximately. Till date I am sure that Dealers are writing same thing for subsidy refund on bills and mislead the customers. Please highlight this case, so that consumers who are not aware about it, or don’t get their subsidy back till date, will be aware about misleading statements of Dealers and don’t buy Electric Scooters in Delhi. I further request to CNBC channel to Help all the consumers who are waiting for subsidy for their subsidy from last six months . I am attaching supporting documents, bill issued by dealer and also letter from DPCC which clearly rejected the subsidy. Name & Address of Dealer : M/s New Golden Cycle Store, Auth.dealer of Hero Electric scooters. 36/13, ashok Nagar, Behind Tilak Nagar Police Station, New Delhi-18, Tel.No.[protected], Prop. Mr.Nitin-mobile -[protected] Name & address of DPCC : Delhi Pollution Control Committee, Autonomous body under Admin. Control of Dept. of Enviroment, Govt. Of N.C.T Delhi, 6Th Floor, ISBT building, Kashmere Gate, Delhi-6.Phone :[protected]. Chairman -Sh. Sanjiv Kumar, Email Id Chairman : [protected]@nic.in Name Address of HERO ECO Company : 50 Okhla Industrial Estate (Phase III) New Delhi 110020, India, Tel:[protected], Fax: +[protected], E-mail: info.[protected]@heroeco.com

I purchased Hero Scooty Maxi from showroom in Prahladpur Badarpur, Delhi. about 3-4 months ago. That time they showed nice behaviour. but now i got to know that this the worst company's product ever and their agents after sale service. Later now, when I had dropped by scooty to their showroom for getting repaired in showroom in insurance claim, they rejected to accept it, and i had to contact their manager for it. and now, 2-3 days back they called me to pick up our scooty from there as it was said by them that it is ready, but ysterday, when i went there to pick up...it was disaster...they had not even touched my scooty from that day...it was lying in a corner...As i entered their showroom to pickitup, the boy who sits there started showing me bill and say to pay money..are yr...what is dis attitude..let me see my scooty's condition, then only a customer will pay na...? when i entered their servicing space...i was shocked to see no change till then...and when i asked that boy about that...he started angering...abusing me...what is dis..yr...? and when i refused to pay bill of what...he started shouting...? and i felt very pitty on them...what's dis service yr...calling from me last 1 week saying scooty is ready..what is ready...? is that called...? worst after sale service ever...i felt...guyz please never purchase anything from this showroom...worst staff ever...!!!

I have purchased hero electric wave bike in year Oct. 2009 from sparsh motors, saraswati vihar, delhi and changed the battery set on 19/8/12 for Rs. 8770.00. Now again without much use of this bike again it seems to be a battery fault. It is too costly of changing battery. Kindly tell me any exchange offer by which a may purchase any petrol scooter/bike from Hero. VINOD SEHGAL 136, SAINIK VIHAR, DELHI-110034 My phone is [protected].

I bought a Hero Electric (Hero Cruz) bike from Snapdeal.com on the 21st of December - I was very excited to use the product ut the whole experince got horendus - I will start from Day 1 i bought the vehicle. when i started researching about E Scotters - i did had a few more options but i want out with Hero - only reason being the brand and the service network it has. Now as i go by the brochures of your product > as commited in your low speed models that the top speed of vehicle is 25 kmph and the range it travels is about 70 kms on full charge - i went to the dealership and enquired and was told in any worst case scenario it minimum runs for about 50 kms on full charge - i had no problems with it and was completely fine with what the dealership said 1. So i went out to buy the Hero Cruz - i ordered my product from Snapdeal and got the delivery on 21st - I went all the way about 30 kms from my house to Indian Motors - Shadara outlet for pickup and on my way back ( on a brand new scotty) it died on about 24 kilometers - what i mean by died is after 24 kms the bike was not able to pull at all was not even crossing the speedmark of 10 kmph and on fly overs i had to come down and push the vehicle - i finally managed to reach somehow and straight told the issue to your sales manager Rahul Mehrotra who that very moment confirmed me he will solve the problem for me, he asked me to check it again by charging the scooty completely again. 2. After a fullnight charge of about 8 hours the scotty was full charged and i gave it to my office boy and asked him to move around on it whole day - i taped the meter reading when we starter and after exactly 32 kms it was the same situation again - speed not going beyond 10 kmph infact not even reaching 5-6 kmph and finally after 35 kms it was dead and the boy was pushing it on road. I again informed Mr. Rahul who committed that he will help me. I also wrote an email to snapdeal and spoke to their customer service team ( as Snapdeal covers a 7 day money back policy). Now the Snapdeal people tells me that Manufacturer will help me as Hero is a big brand and they committed they will intervene if problem is not resolved. 2. Mr. Rahul arrives with a mechanic with a new set of batteries - he replaces the battery and it goes again - the same night i kept the scooty on full charge and next day we try it out this time - the speed of the vehicle jumps from25 kmph to 30 kmph but the range remains still the same a maximum of about 35-36 kms on full charge. The same being told to Mr. Rahul again who says its not possible so for his assurance we try the same again - Full charge of battery and then run it - the same things happens again. 4. Mr. Rahul again arrives with a mechanic and takes the scooty back with the mechanic to Indian Motors Patparganj branch - and after 2 days calls me back and tells me "SIr we have checked the scooty thorough and it works fine and it moves for about 50 kms on full charge - and i am being told to pick the scooty the next day from the branch. 5. I send my office boy to the branch and he collects the scooty in front of the staff and notes the meter reading - this time the vehicle speed again drops to 25kmph from 30 kmph and now exactly runs for about 36 kms and again dead dragging starts eventually again the guy had to push the vehicle about 5 kms to reach his house. I call up Mr. Rahul and tells him the whole thing again who says that it was thoroughly checked and requested me to personally check it. 6. Next day in morning after a full night recharge - we ride the scooty again this time i personally noted the kms reading and checked it - and the same issue it did not cross the 36 kms mark on full charge - the same being informed to Mr. Rahul, who this time tells me that he will bring a mechanic and will sit with me and evaluate and requests me to fully charge it - the same was done again but one of the office boy rides the scooty for about 27 kms and the scooty dies in mid way, so basically the scooty was not fully charged when Mr. Rahul arrived i request him to do the check up next morning as even i was travelling because of office work but was denied as all mechanics are busy and their would be no appointment. And now here i am consumer who is patiently waiting for a solution - on a trust that he is dealing with a brand and the brand will do justice. Its been about 15 days that i have bought a brand new scotty which has not worked from day 1, infact very first moment - who has had a horendous experience of pushing it on road and who has silently taken 3 times repaired scotty for cost of a brand new scotty which i paid for I am writting this email in a very pissed of state as i no more willing to take any repairs for this scotty and expect a full refund of the product and a note to Snapdeal as well their customer support team has not reverted me back on email to their consumer support team for the same. I am being forced to lodge a COnsumer complaint as guided by Mr. Rahul as he stated by him that he could not do anything about it now. I expect an immediate action on this case, as i am bound to take legal actions after all my efforts. P.S. (Mr. Rahul was kind enough to help and had reminded me on almost all callthat he is a sales manager and usually dont care of such issues as its not his job but he is helping me but at this situation i believe even he has given up)

I have purchased Hero E sprint bike from Speed Auto, Mumbai in June 2011 to clean environment & Eco friendly. But within six month the Battery gets discharged early & run upto 10 -15 km with single charge. My complaints get registered and recd second hand battery after six months & assured me the new battery will be replaced as soon as new one recd. But now the speed auto, panvel. dealership was exist & we are unable to get any service. Meanwhile I have two three more complaints in my E sprint bike & now Bike is under breakdown. We didn't recd any service or spare hence I have run bike only few km from the purchase date. Hence I would like request to attend the complaints & replace the spare ASAP. Roshan Patil Navali, Palghar, Dist - Thane Mob. [protected]

I bought a “Hero Electric Cruz” and I am facing lot of problems with its battery.

It was bought in Oct. 2011 and due to battery issues we needed to get the battery replaced from Hero Electric Service Center in Feb 2012.
After all this the current situation is, the vehicle is not able to cover even 10 Kms(with single person riding) after a fresh night charging.

I have raised several complaints on Hero Eco portal and sent several mails but no action has been taken.

I HAVE PURCHASED A BIKE OF HERO ELECTRIC OPTIMA PLUS FROM SAI SOM AUTOMOBILE DELHI ON 16/4/2012. AFTER FEW DAYS I HAVE BEEN TRANSFERRED TO AGRA. NOW I AM FACING SECOND PROBLEM IN MY BIKE. FIRST TIME THE DEALER OF AGRA (SHANKAR LAL) HAS NOT PROVIDED ME THE SERVICES THAN I SENT MY PERSON TO DELHI TO GET THE PART EXCHANGED WITH SUPPORTING DOCUMENTS.
NOW CHARGER GOT OUT OF ORDER AND AGAIN SHANKAR LAL AGRA IS NOT READY TO REPLACE THE CHARGER BECAUSE I HAVE PURCHASED THE BIKE FROM DELHI. HE WILL NOT PROVIDE ME ANY SORT OF SERVICES. AND IT IS NOT POSSIBLE TO SEND THE PERSON EVERY TIME FOR THE SAME. AND IF THERE IS NATIONALLY SERVICES SYSTEM THAN WHY I AM BEING SUFFERED .
MR RAVI KANT WHO IS SERVICE HEAD O[censored]PW IS ALSO NOT RESPONDING PROPERLY. HE SIMPLY SAYS THAT I AM SORRY PART IS NOT AVAILABLE .LAST TIME WHEN THE BIKE GOT OUT OF ORDER THAT TIME ALSO NOT PROPER REPLY FROM ANY BODY AND I WAS SUFFERED FOR 20 DAYS. PLEASE SUGGEST WHAT TO DO .SHOULD I TAKE LEGALLY. KINDLY HELP.


KHEM RAI
GURU SHOE TECH PVT. LTD.
AGRA
[protected]

On 28/7/2011 I have purchased Hero electric Cruz from the very first day I am not having satisfaction in it.

No.1 The colour was washed out They told us that they will replace it but it is not done still.

No.2 According to the company after once it is charged it runs 70 km but still it has not run 70 km.

No.3 This are the major problems but there are many minor problems and for solving this problems average I have kept the bike in showroom for more than 3 months many applications are given to the company but still they have given us no response.


No.4 One day I visited to the dealer and explained him that the bike is giving very less average so he gave me his one man and I made him visit whole ahmedabad the battery was low in just 37 km.

No.5 After keeping the bike in the showroom we told that change the battery otherwise we will not take the bike one day they called me up and said come to the showroom his head visited there Mr.Nitiraj So I discussed the problems about the bike but he tried to attack on me and for my protection I called up the police and did the complain.

No.6 After it they changed the battery still we are not satisfied after the battery problem we are facing from the charger problem they have given us 2-3 more chargers but my problem is not still solved

At last I shall conclude with we are tired from 9 months So I want my money back We are tired from the regular arguments my main problems the battery,colour , charger are never been solved So I kindly request you to give my money back

SIR,
WE HAD BEEN PURCHASED A E-SPRINT SCOOTY FROM M/S LUXMI MOTORS,TP NAGAR,RAMPUR ROAD,HALDWANI,NAINITAL.BUT,TILL NOW,REGISTRATION HAS NOT BEEN DONE OF MY SCOOTY BY M/S LUXMI MOTORS.SO,YOU ARE REQUESTED TO TAKE SUITABLE ACTION AGAINST THEM & HELP ME FOR SCOOTY REGISTRATION THROUGH M/S LUXMI MOTORS.
CHESSIS NO-102223, DATE OF PURCHASE-14/11/2010


THANKS&REGARDS,
SUBHASH GUPTA

After eight days i am writing again regarding my Hero electric bike......After my initial complain on Indian consumer form eight days ago the Delhi office of Hero electric called me on my cell and told me that their engineer would call me the next day and handle the problem but to my surprise i was kept guessing when he would call me and after two days i called to see if any thing is done but the same answer "we will call you". Now i am fed up with the cat and mouse game one side the dealer in Goa(Samarth auto-Behind Margao police station/dealer of Hero honda pleasure bikes) and other side Hero Electric bikes, can anybody sought this problem?????????????????? Till today the bike is parked the same place at samarth auto Margao-Goa and even the staff of the dealership have no courtesy to call me and say that there is no other alternative to my problem(This dealership of Hero honda which deal with Pleasure bikes are not trained to deal with customers and don't even know manners or know how to speak- ). Or have i to take the Law in my own hand and sought out the things.

Cell:[protected]

I have written about my electric bike previously and i am writing about the same bike now,,,,,,,After few months of my bike purchase i went for the first service and to my surprise i was told by the agency (Samarth Auto----Behind Margao police station--Goa-----Dealers for Pleasure bikes) that they no longer have the electric bikes dealership. I asked them what to do but they say to go to Hero electric company,,,,,,My question is ,,,,,Have i directly purchased the bike from Hero company so that when any problem i go to them or is it not the dealers part to take care of any problems or services(when they sold the bike didn't they take their commission). This particular Hero Honda company outlet which deals with Pleasure bikes in Margao-Goa behind police station are not professional people and don't have manners to talk to customers and don't know their jobs properly. I would suggest all readers of this complain not to buy Pleasure Hero Honda bikes because tomorrow if something is wrong they will wash their hands. Hero bikes are toys to be kept in showcase.........................Very bad service.............................Unprofessional staff.......................Bad management.........No consen for costumer.

dear sir ,
i have complain previous of accident of my hero motor model -optima plus, model no. 5110276, chassis No.[protected], had road accident on dated 09/09/2011 purchased by baba motor d-14a defence enclaim main road madhu vihar dwarka ph. No. [protected], dated 08/08/2011 I have complained on 12/09/2011 .
no body has been com for investigate .kndly do needful action as soon as possible


Bijoy sinha
661 ,pkt-1 ,Radhika appt., sector -14, Dwarka New Delhi -110075

Respected Hero Electric Team,
It is to inform you that i had bought batteries of hero electric bike(maxii) from your dealer AMAN ELECTRONICS(opp.Lovely Autos,Nakodar Chowk,Jalandhar,ph-[protected]).on[protected].Btteries have developed some problem and stopped working but batteries are under gurranty of six months,I approched your dealer AMAN ELECTRONICS for gurranty issue but he simply refused.it is very sad that such a big company has appointed dealer like AMAN ElECTRONICS .who is erasing the image of the company from the heart of the peoples with his non responsible nature .I have the signed and stamped bill of AMAN ELECTRONICS with me showing six month gurranty.I hereby request the copmpany to kindly resolve the issue as soon as possible and do not appoint such dealers who are continuosly destoying the image of the copmany
virender Singh Pathania
HNO-98 Gali no-8
Sangat Singh Nagar Jalandhar
PH NO-[protected]
email [protected]@yahoo.com

Sir,

I had purchase a maxi scooty from Luxmi Motors auth. dealer of Hero Electric India Ltd. dated 31.05.2010 my bill no. 63, controller no[protected], Charger no[protected],chasis no 90438831 Battery no
[protected] Moter no[protected] but its battery was not properly work from last six month. so that mr.lalit joshi manager of luxmi moters told me he has no battery when bettery will come from company then then exchange me after two month i call company form there i got a mobile no. [protected] of mr.Ravikant uttranchal sales head. he told me before holi.vijay je give me 1 week i will exchange your battery .my scooty had stand in luxmi motors & my battery send to company (according him)but no resut find out.then
before 2 week i call again company there meet me a riya mem. she told me a new number [protected] of amit mishra senior sales, he also repeat this line, vijay je give me one week i will exchange your battery sure but till now no result find out in my favour sir kindly do some process to costumer welfare my no is [protected]. luxmi motors no [protected],[protected], company no. is [protected]

I purchased Esprint electric bike on 18.03,11 and as i was travelling home with the bike it had some sound in the front wheel so i took it back and the mechanic done something and told me that the sound will go as i use it and i went home and i reached my house same sound started and on the next day i went again and again he did some thing but same story at this point i told the staff that if this happens next time than i dont want the bike instead i requested to give me a petrol version of pleasure and i will pay the diffrence but they assured me this wount happen next time so i thought to my self that the problem must have been solved. But after few days there was sound but i could ride the bike now as of the fifteenth day or the 30th day the bike needs to go for service and i thought i would tell them about the problem and another 06 more problems which came within fifteen days and when i gone to the workshop for the first service they told me the mechanic is off for one week son i had to return back after one week they told me the mechanic is still not come to duty. Now i spoke to the manager and he promised me in two days the bike will be ready so after three days i gone to check if the bike is ready and to my missery the bike was there where i had left it. Now i spoke to another manager and i told him either refund the money or give me replacement of the petrol version and he told me neither can be done and go and do whatever i can do...

Now after this conversation with the manager I DONT WANT THE BIKE AND REQUIRE MY REFUND ONLY.Please do something URGENT as i dont have any other bike and also please note i dont want to waste my precious time with Heroelectric as they know only to promise.

So what can be done, please reply to me on Melito.[protected]@yahoo.com and my contact number is [protected].

This is a complaint about Just Buy Cycles, Ashok Nagar in Chennai. I bought my Hero electric from them since they also provide after sales service for the vehicle.

Since then my service expectations were simple - week end (Sat/Sun) and less than 24 hrs (not even same day) service. But this service expectation could not be met for the past 7 months and whenever I approached them they would say our technician is not available today and it will be serviced at their own convenience.

Today their Chennai head Dinesh tells me that their technicians are available on all 7 days - I dont know which world he lives in. This guy also tells me that I should leave the vehicle for service and should not expect when the vehicle would be serviced and returned. Great service motto..

Did I buy a vehicle to park it in their service center ? With that I lost all my free services - thats fine so far because the vehicle had only minor issues like brake loosening.

Definitely this is not the kind of pathetic service I expected from a company like Hero. Hero has been our trusted household brand when it comes to 2 wheelers and more than that for bicycles for many generations. I dont find any service center in Chennai from www.heroelectricindia.com

This doesnt end here I need some way to get my vehicle serviced at my convenience even if its once in a while and Just Buy Cycles are not the right people for that.

Either Hero must provide me with a reasonable service alternate (or) if you cant provide service then take my vehicle back.

From: Manish Johri
Sent: Thursday, March 17, 2011 10:03 AM
To: '[protected]@heroelectric.in'
Cc: 'sohinder.[protected]@heroelectric.in'; 'naveen.[protected]@heroelectric.in'
Subject: FW: Grievance of a New Customer

Dear Team

It’s me again with an issue of a faulty stand, due to which the escooter is not able to stand properly and time and again is falling at places due to which the mirror has also broken and we fear while making it on stand….kindly resolve the matter at the earliest, first I have to bear the brunt of defected batteries and now a not so strong stand which has folded on its own, why such inferior material is being used, it should ideally be able to take the load of the scooter which is not the case.

I need a speedy resolution on the same.

Hope for a positive and satisfying communication and action.

Thank You & Regards
Manish Johri
Idea Cellular Ltd.
____________________________
A-68, Sec-64 Noida
Extn: 6977; Mobile: +[protected]
________________________________________
From: Manish Johri
Sent: Thursday, December 30, 2010 10:39 AM
To: '[protected]@heroelectric.in'
Cc: 'sohinder.[protected]@heroelectric.in'; 'naveen.[protected]@heroelectric.in'
Subject: Grievance of a New Customer

Dear Team

Here is a concern from my end, I bought Zion on auspicious day of Diwali (Invoice Number RA/964 Dated 05/11/2010 in the name of Mr. S K Johri) for my father from your (No Longer Dealer “Reliance Automobiles”), who gave us faulty Zion which I came to know today from your Good Dealer “Baba Motors”, who told that 1 of the 4 batteries was dead due to which all the other 3 batteries got deteriorated and now our whole 4 batteries would be changed (Complaint Number HECD13).

My question is:

 Why was the faulty Zion given to us?

 My father has to drag the Zion every now and then which causes a lot of pain to him in his old age (I bought it for his comfort and not for such pain and humiliation) – Who would compensate for that?

Respected Mr. Gill/ Mr. Munjal

Request yours intervention in the matter and get the replacement of correct batteries duly checked expedited and save my father from the pain which he is going on.

Must say the comfort has been converted in to discomfort for him from your company. Hope for a quick, effective action in terms of service and stern action against Reliance Automobiles.

Thank You & Regards
Manish Johri
Idea Cellular Ltd.
____________________________
A-68, Sec-64 Noida
Extn: 6977; Mobile: +[protected]

Dear Sir/Madam,

My father had bought a Hero Electric 250W scooter about a year back in Jorhat, Assam. Now the battery has become weak and we want to replace the same. But the dealer in Jorhat has been closed down. The scooter is the only mode of transport available for him and he is finding it very difficult in these circumstances. Please help us out.

My contact no is
+91 [protected]

Sub : Complaint for Batteries on my Electric Bike, Model Hero electric Optima Plus.
Sir,
I am purchasing this e-bike, model optima plus on last year 9th July 2009. But, the Batteries were too bad condition. I don’t have any idea for this bike. But, Shop owner said and marketing me, that’s all. After, 3 months bike will going very slowly and complaint to shop owner and 1st service also taking. Owner said I complaint the manufacturer. Please wait I replace the batteries. But, I am not get the batteries, and bike condition also very poor. Full charge I am taking only just 15 km. By cycle can cross my bike slowly.

Please replace the batteries. This is my humble request. I am not satisfied for purchasing to this bike.

This is my full address and call me on any time. Otherwise, I am sending a notice by consumer court by manufacturer and shop owner.

Sorry for inconvenience. Thanking you.

By,
I. ABBAS KHAN

Sir/ Madam,

In the month of October, 2009, I had purchased a battery bike in Kolkata from one the authorized Hero dealers and the vehicle came in with a warranty of 1 year. But quite unfortunately, within months of purchasing the same I started facing numerous problems with the electric scooty of Hero company. Tyre punctures, faulty controller device, problems with brakes, horns, headlights and rear lights are some of the most common issues and add to this the harassment of the bike owner!!

Just some days back while I was on my way back home, all of a sudden I found the speedometer displaying a speed of 35km; the accelerator stopped working and once again I had to face harassment in the busy Kolkata traffic. Although I am still within my warranty period, but I had to spend Rs. 500 to bring that bike back home. Yes, one other piece of information, the dealer from whom I purchased the bike had shut down his shop and all services and is all hands-up. Ever since then I have been calling up people and service centers for the same and now I am being informed that I'll have to carry the bike to the service center, which is another 7 kms from my place of residence, and that too with my OWN CONVEYANCE COST.

Some months back also I had to repair a disturbing sound that costed me rs. 400/ - in spite of being within my warranty period.

Looking forward to your co-operation in this respect.