Nov 02, 2018
Updated by amolgunjoti Dear hero team,
I am the owner of xtream cbz sport150 single disk i use this bike from past 2.1 year want take your kind attention towards pathetic quality from hero service centres. (Hero joyride customer pune)
Resitration no: mh13cm1489
Current mileage : 21530 km only
When i had to come to your service centres for proper bike servicing, every time i had to come again and again after service as to get my bike ready to use after complaint irrespective of putting such amount every time in service. Please think a little about customers as we always don't have time and money to put in our vehicles. After putting such amount and hours of our busy schedule in service centres, if we didn't get proper utilities than how i or other will recommend your brand to others.
A) pratibha motors wakad
Last 2 services taken from pratibha motors wakad with joy ride but not satisfied with there service and all every time i had to come again and again after service. Unprofessional, no proper management, unskilled mechanics, poor service quality. I don’t think they are working for customer satisfaction. I am still facing same issue for which i visited hero showroom. It’s still not solved and every time. First time it was horrible experience.
B) hero sehgal motors chinchwad
I want to tell you the latest example i had with sehgal motors on sunday i. E 20 oct 2018 there are many problems when i told them related problem.
I was driving bike after servicing it was almost 30-40 km i was facing same problems gears noise, engin noise handling increase automatically, etc again put that complaint on 23-oct-2018 to your service center and taken appointment for sunday on 27 oct
1) creating a job card took almost 1 hour in the morning at 9.30 am
2) the bike was still not taken for work till 4 pm and i personally had a word with supervisor but work not done and get the bike at 5.00pm
3) delivered the bike without washing
4) worst management of the workshop i have ever seen.
5) they were just trying to rounding off the things.
My problem are still not done as on i have facing same issues. How you handle the customer and many more. Now think how we. I am not satisfied with hero services.
Today i also realis that sehagal motors only work for counties not for quality. Dealers only work for targets no one work for quality and customer satisfaction. I request please take care of such thigs as not we are from you, you are from us. I had totally lost the faith from hero company.
Thanks lots for giving me such nice services and experience..!!
Your valuable customer
Amol gunjoti
