Hero MotoCorp Complaints & Reviews

I have maestro edge which i bought from saanvi autobiles dehradun. I got my scooter serviced from the same.in the job card i mentioned all the problems that i was facing including the seat lock problem. But after service when i paid the bill and was given my scooter i noticed the seat lock problem was still there for which i again complained about and after checking for around 45 minutes they said the seat lock wire has to be changed which...

Dear sir
Today i had given my maestro edge for servicing, repairing of self start switch with replacement of right side mirror, left side indicator & seat cover with new one.
In turn, i received my vehicle with no repairing of self start switch and no replacement of said items.
This is the third time in past 9 months, i am told that the said materials are out of stock.
Moreover, i paid for labour charges.
This is how ridiculous and hard to belief that a company like hero is unable to provide services products to its customers in the span of 9 months.
I am very much disappointed and decided to avoid using the services and product of hero in future.

Thanks

Regards

Rajesh
Ex customer of hero

I own a (Dl5s br 7421) and have done follow-up servicing only in authorized hans hero service centers karawal nagar near tool tax this fraud service center in delhi i eill purchase after 70 days and ii kind services created problems my bike frunt socar sort for oil not lee chase so your service center talking about im not responsibility your bike chargeber 1500 hundred rupees for repair my bike so what warranty some days
Changing engine oil, spark plug and socar repair second service they used k. M 2900 after 70 days for purchase

I have opted for hero since it's a reputed vehicle brand. And now i regret for my decision.

Regards,
Pawan kumar shukla
Mob.[protected]

Date of purchase: 12.09.2018
Engine: ja06egh9e04530
Vin: mbljas014h9e04693
Model: glamour fi new

Complaint:
- other bike parts connecting in new bike.
- nut and bolt are old, and junkies as picture attached.
- fuel delivery issues in bike
- oil meter not working properly, picture attached
- no speed even 4 no. Gear
-old model glamour fi delivery
- service required with in 10 days.
_ not good service rendered by dua motor vendor.

Dear sir/madam,

On june 19th, 2018, i have received my bike hero pleasure registering tn22-bp-3254 after getting serviced at hareena motors (Now changed to saradha motors), ground floor, old no 32, new no 1, kamarajar salai, anakaputhur, chennai - 600070.

I have given for general service with complaints on pickup (Which happened after general service on april 21th, 2018 at the same service center). I received...

Mai apna byk service[protected] ko Singla hero service centre mayapuri delhi se krwaya...
Mera byk number-
DL-9S BA0609 hai..
Bike ki service me jo saman lgaye h wo tuta hua lga dia hai..or jb bola service centre me to bolta h whan ka staff vijay Sukla name h unka wo bole is ko LP se chipka do ya icme niche kuch rakh kr jam kr do icko taki ye hile nhi..
Jbki mai is part ko change iclia krwaya ki wo hile na or na he usme koi jugad Wala kam ho..but aaj mujhe pta chla hai ki ye singla hero mayapuri wale tote hue Saman lga dete h or charge pura new wala krte h or upr se uspe labour charge or gst v thok dete h...
Pls share why this type situation in hero service centre staff work..??
Kya aap saman nhi dete h ya yha ki staff ko salery nhi dete ho jo ye ulta sidha hrkt krte h...
Or uske bad jb vijay sukla or gulsar Malik se complaint kra to bolte h uske pas jao kve gulsar malik bolta h vijay sukla k pas jao..vijay sukla bolta h mai thik nhi kra hu na to mere se bat mt kro..
Niklo yha se 6 bj gya h Mera duty khtm h...
Mtlb ye h ki customer jaye bhad me uska Solution’s nikle ya na nikle hum to ghr jayenge he jayenge kya ye free ke salery le rhe h??
Jo bat kro solution mango to ulta reply krte h..batamijji se bat krte h..
Eaise log ko job kyu Diya jata h jo customer ko service nhi de laye na thik se bat kre..
Kya Mera saman cahnge hoga or sahi saman lgega ya tuta hua he rhega..jugad wala??
Ic bat ka reply do kindly share when solve thik type problems...
Cz I have hile days waste yesterday bt no good work and no any one solve this problem...
I[censored]r not taken action so I will go further consumer dept...
I will attached billing copy and parts image
Regards #Ranjan kumar#
DL-9S-BA0609
[protected]
[protected]

Two days ago i gave my vehicle kl-32-f-5769 for general service at travancore motors, cherthala. I suggested to change chain and spokket and engine oil and also instruected to check over all performance. After service vehicle not running proper and some missing is happened and handle tight.. So cannot drive safely with the same vehicle. Before the service the vehicle only chain loose complaint. We give the vehicle to authorised dealer for better service but result not good. Kindly do the needful to clear the complaint.
Dennis k j
[protected]

This is in relation to the hero motocorp service centre in udaipur "royal motors".
I went the service centre dragging my scooter and waited there for 20 minutes.
Later when i contacted the workshop manager she informed me that today workshop will not open. I don't understand that workshop is closed when its a working day and there is no public holiday.
Even the guard outside the showroom was not informed about the holiday.
I dragged my scooter back to my house as there was some starting issue.
Because of the stupidity of the workshop staff customers are facing problem.
No notice was sticked outside the workshop that today is a holiday.

I request to take some action and improve the service quality.

Shubham doshi
[protected]

IN 2017 we bought CBZ Xtreme (Black, Red) From Gurdas Motors which is under Sunny Motors of Cuttack. We have also paid the whole amount in advance before delivery. they delivered after 7 to 8 days of payment . when we saw the condition of the bike we refused to take it but they said that your bill is done so they can't refund the money. And also told that they would give the best service . But when they delivered it the speedometer and fuel meter was not working, so we complained about it then they told that they would solve that problem but till now it has not been solved. From the beginning the bike sounds a lot and when we go for servicing the chain socket is to be replaced, this is to be replaced and many more . so we are in a great loss by buying that useless item . And now we are thinking to sell it but no one is ready to buy it by knowing its condition. The service of that showroom is so bad that such showroom should be closed and their dealership must be cancelled . Not only me many more customers are dissatisfied with their service .

So I request you to take severe action against that Gurdas Motors which is under Sunny Motors Of Cuttack. And kindly pay attention towards my problem and solve it as soon as possible.

Contact Me On my Mobile No. - [protected]
Vehicle No- OD 05 Z 8191
Owner - Ananda Chandra Sahoo

First of all the service is very poor and the workers messed my red maestro edge when i gave them to service they were trying to open the front part of it with screwdriver but they ended up with messing body parts the colour also took out and they broke headlamp and when i told them they told me it was broken meanwhile i was at their service station and arguing with me and even threating me that i will see u the service manager it means like i made a mistake to buy from hero... I will never ever buy from them and will tell everyone not to buy from this shubham hero from kamrej. Surat.

I have bought maestro scooter in oct 15 with the 5 years warranty condition from preet agency, dafferpur, mohali, and the within the three month engin of the vichle is opened, and i was informed that the crank of the same has to be replaced. And at that time no slip, details was provided to me and i was assured that it was all under warranty. After some time digital metter was stop working. All the services were made on the agency from time to time. Now since last year mechanic of the agency were failed to stop of leakage of the engin oil, five to six time seal of the engin has replaced. I am fed up with the same.in the meantime service books of the scooter has lost by the agency employee. From today i. E.19.9.2018 my scooter is lying in the agency for repair, and one month has passed. And now i have no other option to knock at the door of consumer court for compensation.

We bought a xtreme from gurdas motors of salipur dist - cuttack. But the service is very bad. Its now been a year but we have not got our new meter. Vehicle is in the name of ananda sahoo. I want you take strict action aginst them. When we are asking for new fuel meter they are just saying that it would come. And vehicle was also not good it was in a bad condition which they gave us and told that its fine they would repair all but till now it is not repired.

I m unhappy with your
Junali servicing centre, duliajan branch.
P. O duliajan
Dist. Dibrugarh (Assam).
Pin. 786602.
We face lots of problems after servicing my bike in above branch.
In last 2 months, my bike 2 times servicing. And 2 times paid my monney.

But my problems are same to same.
And also face new problems in my gear.

I have a hero honda cbz extreme,
Regd. No. As-06-j-0665.
Here we contact in junali servicie centre, duliajan.
P. O. Duliajan.
Dist. Dibrugarh (Assam).
Pin 786602.
Last 2 month here we servicing my bike 2 times in junali centre duliajan.
But i m not happy with this service.
After 1 day servicing my bike gone again same problems.
And mechnic open my gear without my permission. Now in running my bike on road my gear is out of his place.
Here we face lots of probklems.
So very poor service of this branch.
They can ignore our problems. And required only money.

We r unhappy with serviing in junali duliajan. Branch.

I had purchase hero duet bike from laxmi automobiles solapur on 13.09.2018. Given for passing on 14/09/2018, however passing not done properly.
Therefore again called me for the purpose of passing of vehicle. Today i had also given my bike for passing on 17.09.2018 still passing not completed. Now telephonic call received me from showroom today not possible for passing. The vehicle will be delivered to you tomorrow. My name is ca prabhakar gunjale

I am not satisfied with the service done today at your authorized service centre in phulera to my i-smart hero motorcycle. At the time of handing over motorcycle to me after service, the concerned servicing attendant told that clutch wire is also to be required to be change. I gave my consent and asked me to come at next servicing. He did not accept to replace the same today.

Hero duet is a very worse and fragile product. Very inferior quality fibre is used because scooty diggy broken only after purchase although rto registration and insurance is not done but scooty broken. On 5th sept my wife shweta bansal purchased duet scooty from shyam automotives, frame no mbljfn024jgg12179, engine no jf33acjgg11294 total amount i paid 62075 all inclusive. Still scooty is not registered but yesterday due to wheel disbalanced i slip from the scooty. From the first slip scooty diggy was broken. And noise is coming during ride and using the brake.
I purchased scooty for long term use if in a 10 days diggy is broken like paper, what is the durability of product.
I do not want to carry such fragile and costly product. Kindly return the so much sophisticated product. My money is gone waste

In bokaro hindustan auto agency pdi department staff mr abhimanyu way of talking with customers is bad language he has no any idia about customer satisfaction after 3hours delay in install new bike asking it will take more time you can do as you like. Hero is reported company and we believe is but this tipe of customer service i will not purchase any hero product and also not suggest any one to purchase same. Very poor service

The worst company and its employers.
We really hate it.

I have purchased super splendor few months back.
They didn't does theirs task.
Didn't pick the calls to book the servicing of book nor for any thing.
On 1st servicing they didn't fixed a spare parts and asked to come later on.
It's 4th service but still neglecting to fix that part.
Theirs language is too rough.

Kasidih, service center, jamshedpur.

Hi sir,

I am ajender kumar owner of hero passion x pro. I am your old constomer when your company merged means herhonda from that time i am using bike hero honda spleander my first bike, than i purchase my passion x pro for me i am trust on your brand that hero is best so 9 september, 18 i also purchase a new hero passion x pro i3s from peeragarhi because i am trusted on hero but my last passion x pro stand at metro motors because of your bad service, i am felt down but i met with your employee they talk very ruidly or not done my bike, else i purchased new bike passion xpro because i am trusted on you. My bike recetly 2 months ago meets with accident and my hand also breaks. After that i submitted my bike to metro motors rithala for repairing. Service centre was done very late to repair my bike but i managed and go there but when i see my bike my bike looks in good condition but my bike not moving correctly. As service centre man talks with ver ruidly as he say your bike is in good condition and okay but when me and other person who at that time at service centre drive my bike, all are say that your bike move tedai (टेढ़ी). Everyone stand their all are say your bike not moving staright. I am meet with mr vijay kumar asst. Service manager and mr amit accidental/supervisor at hero motocorp (Metro motors) at 22 jagdamba mkt, rohini district court nr rithala metro station, new delhi, delhi 110085 these guys say we are done but my bike not in good condition, and from service departmnt i am taken many service as i uses genuine product but among all i see these guys not talks like company these talk very badly, sir, please see my case at metro motors rithala my bike stand there from 2 months, i am your old constomer thats why i purchased one more passion pro because i trusted on hero. But from this service i am very dissapoint with your service.

Sir please see my bike and fix it issue as soon as possible.
Thankyou.