Hero MotoCorp Complaints & Reviews

From
Jijesh p
Kannur dis.
Veh.No -KL 13 AF 9785
Eng.No. JF33AAFGM03048
Hero duet

To
Hero motocorp ltd.

Sir,
Sub:- Complaint against your Kannur dealer VOLKER MOTORS Thazhechovva, Dealer code -11635

I purchased hero duet on 14/03/2016 from above cited dealer, I point out a complaint of vibration from front wheel after two days from purchase. Your dealer give reply complaint will dispel next service. Now I completed 3 services but I will not get fulfillment of my complaint.
I continuously contact your dealer, they will not give a consideration of valuable customer. And they mistreatmented me .
Dear sir kindly take appropriate decision against your dealer and give good service and clear my vehicle problems. Other wise I will go legally.

Please contact [protected]

Respected people,
greetings of the day,
hope you are doing fine,

Sir i am sending you this mail just to bring this in your notice that i booked hero duet scooty on 20th of october from Hero dealer named "Sangam Automobiles" NH-1A udhampur, j&k, india. During the time of booking the sales girls informed us that there is one offer going on if you booked your scooty now you will get Rs 1500 discount only if you have any government employee in your home and you just give us his government identity plus one copy of ration card with his name on it. And this offer is only the end of this month i.e until 31th of october you can avail this offer.
So Sir i booked hero Duet scooty on 20th of october with the down payment of Rs4000 and i ask them i will come on 30th of october i.e on diwali and i will give rest of the payment with the government identity of my father and a copy of ration card and will take scooty. Till here eveything fine.
And on diwali when i went there for my scooty they informed me that Rs 1500 offer is finished on 26th of october and i can't get that offer. when i asked them that i booked my scooty on 20th and you said me that this offer is until 31th of october and now you saying this offer is finished on 26th how come?
Sir how come this happen? A big company like Hero automobiles which have a good name in india as well as internationaly making wrong promises like this with their customers. This is the second scooty of hero we purchased from the same dealer. And this mail is not only about Rs 1500 offer but i want to know how you guys are dealing with your loyal customers. Even these people not gave me the recipt of Rs 4000 which i pay as a down payment while the booking of scooty. They have the orignal plus carbon copy of that recipt when i ask them to give me the orignal recipt of Rs 4000 as a proof, they said no they can't.
This is the wrost service i have seen in my life. I will never suggest anyone to go for hero scooty. I want the quick response from your side.
if i am sending this mail to wrong address please send it to the concern person.

warm regards
sunil kumar

I purchased splendor + bike on 06/01/2016 . Bike has a problem of chain set and chain cover after service ride 50-100km then chain is loosed and make a noise of touching with chain cover . I complained to dealer but not resolved my problem.
I complain continue to service center after every service.
Now bike run 9000km and I complain after 1000km run but not resolved.

Thanks and Regards
Pawan sangwan
Mob. [protected]
Jaipur

Sir,
I bought a bike spelder pro on 05.04.2012 from your authorized dealer
M/s sri variety motors, hyderabad.
Problem: the bike is not getting started in the morning up to 10 am though i kicked for hours together. if it starts after 15-30 min of kicking it gets stopping 10 times in the travel of 5 km in the morning.
The same problem was explained to your authorized service center, hand over the bike for repair. he did carburetor cleaning and tuning. 3 times in 15 days.
Still the problem is persisting /exixsting.
Sir, i am office going person, because of my bike starting problem i am attending my office very late for the past 15 days, and my salary is cut.
In view of the above you are requested to something which will be made free from staring problem.
Otherwise suggest me how can i approach consumer court.
I written this letter/compalint after having so much of frustraion/disgusting with bike

With loving heromotocorp
Thrishul pallem. (t3818)
[protected]

Sir
i had purchased bike i smart splendor from sahib automobiles 28/3/6 site -1v sahibabad industrial area near bikaner wala sahibabad ghaziabad (u.P}. On 21/08/2016.Dealer had given me accidental bike which was in his showroom .His salesman told me is inspected .I took the bike .But i was driving my bike handle is on the right side and bike is shaking .I had gone next day to show them .We will see on the first service when you come.But i was not satisfied with him. Then when i come for first service he had nothing same problem is coming .I have been twice but same problem .Kindly change my fork and front wheel.So that my problem be solve. I hope you will look to my matter.

Thanks
sumesh kumar mahendra
64-a regal apartment
shipra suncity
indrapuram ghaziabad
mob-[protected]

I buy a splender i smart110 cc i go a sirvising my bike in raguvansi automobile shoroom at 9:30 am and my bike sirvising at 1 am and he not wash my bike i say why he says why i are you stand bike wash room so i say i stand 1 hour and another bike is wash but my bike stand outside of shorrom this shorrom is soo poor and this shoroom amploy also not good which have monny fist whose bike first

I serviced my bike hero passion pro at parshav showroom located in chandrapur they give estimated charge of service is 1500 and actually overcharge of Rs. 1900 also they include double service charge for changing the parts different and servicing charge different and after asking why they overcharge they said it's a system complaint anywhere it will not change

I had purchased Hero Maestro last year.. I am facing issue with self start and head light.. initially it had problems with self start for which was given on servicing.. the service center representative said there is some problem with its wiring which they fixed.. but even after two days past servicing the vehicle started showing same self start issue and now the head light is also not working properly..

I am very disappointed with the services and quality of product.. this was my first experience with Hero and it's really very bad.. it's going to be one year of vehicle purchase but still I am not able to use it.. because of above issues.. I hope the company will help in resolving issues as early as possible.

I M PRAKHASH RAI, Mene 17/04/2016 ko hero duet scooty purchase ki thi... lene k kuch week bd hi usme vibration ho rhi thi... mujhe lga aise hi h.. service p jayegi to thik ho jayegi.. but 7 month m 4 times complaints k bd bhi ye thik ki gyi... badarpur m singla hero service centre p koi sunwaayi nhi ho rhi... m bahot pareshan ho chuka hn... mene bahar kisi mechanic s pucha k ye problem kis vajah s aati h... to wo bola k engine ki problem h... m thik kr dunga but company s warranty guarantee khatam ho jayegi... iska mtlb to yahi hu na k aapke service centre wale thik nhi kr rhe hn... ye meri final mail h.agar ab bhi koi sunwaayi nhi hui to.mujhe court m hi jaana padega.. ..

prakash rai
ph. [protected]

I purchase new hero duet in may month and its Self start is stop working in just 4th month of new hero duet bike, and it looks like very old bike, when i told to showroom owner he said to me use kick instead of self start . Every time i use my free service they give me new headache make my bike situation worst even they one week time give service.
my phone no [protected].

Dear sir
i (SSR Lakshmana Reddy)was bought your Hero Glamour byke on 28/07/2016,
initially the mileage is approximately 60KMPL (Kilo Meter Per Litre) after two months i given my byke for first servicing in Siva sankar hero showroom, Gajuwaka, Visakhapatnam.
but after first servicing the mileage is dropped to approximately 50KMPL (Kilo Meter Per Litre) now i am very disappointed with this defect byke. please resolve my issue as early as possible.

Thanks and Regards
SSR Lakshmana Reddy
Gajuwaka, Vizag
Byke No.: AP31DH2142

I have submitted my bike I.e., passion plus on 27 th of Oct 2016 1St bike I had given to him but they had given to me on 28 Oct 2016. That is full service of my bike and also change the clutch plate and oil seal both below piston and engine. But after one day below in engine oil is leakages I had submit to him my bike at morning 4 th of November but they told they are doing my bike works on evening if they did it at evening already I had came on 2 ND of November then why they not did it my works. What they want we are suffering the problem why they are open his service center if they are not provide a good service.

Am purches new hero duet scoty in dhanteras 09.09.2016 stil problm in injon i just go and rise scothy above 40 speed tyer like punchar am visiteted in nearest hero shorom srasvati moters in allahabad chowk but no body rispond me how can i do this.

Kindly help me out if no one tac cait for it il camplain uper side
Shaikh mohs shahzad
Allahabad
[protected]

Dear team,

I took a glamour bike on last year, till from that time i facing many problems. I visited the existing showroom where i have taken bike. I got completed five services.. Till now my problem is not resolved. Finally i call to customer care. Since twenty days, i call many times but there is no response.

The problems which i am facing with bike.

Gear problem
Engine heating
Low mileage (Vv imp)
Chain kit problem

At the time of agreement the company has committed 80km per liter, the showroom is committed 60km per liter. Now the mileage range is 40km per liter. I fed up with your service. I expect can any responsible person will check this and take action. Till now my id is not closed for complaint.

My id
[protected]

I expect you to close this issue.

Thanks®ards
Harath
[protected]

Dear Team,
This is so hard to say that your lucknow finance team given very worst service to the consumer and undisclosed some thing. I bought a new bike for which i had already sumitted all the documents but team disbursed loan too delay and now when I came to get my RC they charged me 550/-.
Kindly get into the matter and resolve it asap.

Regards
Ravi Kumar
[protected]
[protected]@gmail.com

Hi team,

Greetings..!

This is md. shajim from pudukottai working in flipkart. and i have recently purchase hero duet (model 2016) (1st april) from krt motors - trichy. bike registraion no: tn 55 ap 2916. and now i have problem with bike regarding locker is not working properly and indicator also. i move with krt service center but they are rejected my queries. reply with annoyed, so kindly help us to clear my issue asap. or else put complaint against krt to consumer court.
Still am not satisfy with my bike regarding lock.

Hoping for your swift response.

My contact no: [protected]

I get 3 times services 4 times minor services of my splender I smart no. Up 78 ee1513 for mileage problem. But I got not proper solution for the problem now my bike is the of 45 to 47 in long rout while it must be 70 to 75. I purchesed my bike from swami motars, govind nagar kanpur nagar. And getting service in same place... this is the worst experience I have ever faced.. my contact no. is [protected]

Dear

Sir it’s my pleasure
To tell you that one of your company part is working in noida sec-8
Today given the hand over of my bike up-14 2452 i purchased from 2 –no bus stand from loni
Ghaziabad. when i gone for noida sec -8 for my 4th service
Then i given the hand over of my bike today by - 12 o clock
Then they have given a time to me take the hand over of bike at -6 o clock (2-november -2016) i got showroom at sharp - by 6

On hand over time

But i got some item is not in my bike this is not very costly, i discus for this to the counter employee, they have given response to ask from other employee, i asked same to other one also. he also told me i am not responsible.

Than instantly one of employee shouted to me see the camera, go for first floor.

Now sir my discuses only that. why i need to see your camera. when i given the bike to your company. bike all item having. but after service i am founding my two item is not available in my bike,

No one is giving the response of those two item.

As well as its my friend gift for me in my bike for look, that why i asked for this to your employment.

But no one is giving the response.
Than suddenly one of employee caught my collar, he trying to beat me but but suddenly. i run away from out side of company. because company is your property.
That s way. also i said to all kindly take my key i will be come back tomorrow. you can complete all item of bike. i will take hand over tomorrow. than which employee done the bike service today. he is saying if you leaving your bike & key for tomorrow than no one is responsible of your bike in the company.

That mean i need take uncompleted hand over forcefully from company company,

Sir its my humble request from you. hero is the big brand. we all not accepting like - your company will abuse & beat with costumer /

Today this is small theft of company with the my - bike.

Sir i want response asap...

Next i will mail you soon...

Don't forget your employee caught my collar,

I will make the police complain tomorrow surely. its very hurting to me

Thanks & regards
Amit kumar pandey
Loni (ghaziabad)

Spares Not Available of Hero Impulse
My Hero Impulse Swing Arm Collar & Bearings other related items not available in kerala. My Vehicle Not Run Now. i search this spares in all authorised spare parts showrooms. but the result is veru disappointed. they said the part no. is wrong. what i can i do ???? Please solve this problem..

Thanks and regards,
Muhammed Hashir.
[protected]

Mp11mp9995
Iss bike ko mene 03/09/2015
Ko kharida thaa -in case . Abhi 1 year se upper ho gye he
dealer dwara mujhe abhi tk RC card nhi diya gya .
Usko bolne par sahi response nhi kar rha he

Pls sir take action.

My self -Baban muwel
Mo.-[protected]

Dealer name -Dinesh
Mo.-[protected]
Divya moters Umarban dist.-dhar