Hero MotoCorp Complaints & Reviews

Today i have booked my Hero Pleasure scooter at Bharat Motors Ltd. MIE, Rasulgarh Bhubaneswar for servicing (paid) at around 11.20am with Serial No.17 . Then i have told that it will take time and will be ready by 4pm. and i can collect it after that before the closing at 6pm. When i reached there at 4.30pm its servicing was not even started. They told me it will take time and i need to wait as its time taking to check the whole vehicle properly or leave the vehicle for the next working day. Then i have opted to wait and watched other vehicles with serial no's above mine's have already checked out. After wait of more than 1 hour the mechanic brought my vehicle at 5.44pm (though it was washed hours before). He took out some bolts, removed the front visor go for some parts and come back after 10 minutes and said parts are not available so can not be done. Re fixed the nuts and now pour engine oil . Then took out air filter and due to unavailability of air pressure put it back nominally done after few seconds. Now said all done . It took only 10 minutes. So my question is what i am paying for. Not a single problem i have mentioned in job card they attended. No OVER ALL REGULAR check up.(but i have paid Rs. 345 in the caregory of my bill for over-all check up charges as a part )
The mechanic has done nothing but loosing and refixing 8 nuts and bolts in front of me . There was dusts inside the visor few other bolts loose of mirror even not looked upon not even the tyre pressure check up. (Though after my request some other man filled the tyre pressure finally)

But in the whole process what made me dissatisfied and register a complaint is there arrogance, unproffessional behaviour, negligence, unethical arguments, mischievous words and replies which was purely a sign o[censored]nproffesionalism .
So i have wasted my money for no work, my time for nothing, and my mental peace for a cause i should not supposed to bear.

So kindly look into the matter and stop these kind of customer offences in future.

Sukanta
Hero Pleasure
Reg no OR04P 4623
JOB CARD NO[protected]RJC[protected]
INVOICE NO.[protected]RINV[protected]/
[protected]:12:03

Hello
I given my bike karizma for servicing yesterday in showroom..my bike have I added extra horn..after servicing horn is not working and I told to service manager. He took again my bike inside the showroom and he given my bike like as it is. I registered complaint to hero motor. After complaints i got call from regional office. But that is useful call...they were telling me about something irrelevant, second day i got call from showroom. They were telling sir next time we will do your bike servicing good. And all. But this time what you did. And after that call in afternoon i got msg from hero. Your complaint is resolved. My bike horn still not ok..and how my Complaint solve...????
This is system in hero motor.
My complaint no.[protected]
No action still yet.
Pls tell me any important person contact in hero so I can forword my complaint at next level.

My self purchase above bike from galaxy motors bilaspur chhattisgarh authorise. Dealer on dated 29th september 2016.in that coroded engine found.in this regard we complaint to showroom& online but no prompt reply recd. Being metallurgical graduate i had doubt about matl quality. So we r demaded for the replacement of bike on sos basis. Also give u r email id so we can send proof of bad quality o[censored] r product. We hope prompt reply about replacement of bike within 48 hrs. Otherwise we go for legal action.

Online complaint no.[protected]

Dear sir before a week i complaint about this but not any reply received by you and so i send you this mail with attachment of engine images this is last try of request

If you not replying me this time i also give this all append on midea and also in news paper please dont ignor this time otherwise you responsible for your mistake

Yesterday i call on your toll free number, they confirm that my inquiry is register, bt still there is no any msg from your service.

My complain is about new purchased duet vx from your changodar branch showroom, i was purchased on 11-10.2016 [dashera], i face too many problems about duet,

first of all duet is not starting from kick or self start [both way i tried]

kindly understand my concern, and replace new duet vx to plassure, so, contact on your changodar branch, and do same what i say..

Also, they are says that this all problems becoze of stuck west in petrol tank...Bt my question is that..How can its possible..They says that was our fault. Its not valuable ans for my inquiry .

My fynl commitment is, , i want replacement with hero pleassure.

I booked my Hero Deluxe bike service with receipt no:10637 in morning.they told me that at 6 pm it will be ready any how so i can collect my bike after 6 pm on same day.when i reached to service station on 6.30 pm, my bike is not ready still.They are saying that we are not liable for any type of given time baring and advice to do call before come.whenever bike will be ready, company will inform you.
I already arrange my urgent work schedule by company's given time.now what should i do ?
so i would like to book complain about this matter.
please do need full and look in to the matter as possible.

From
Amisha Textiles Pvt.Ltd
New Bombay Market,
Surat.

Respected sir/madam
I have bought a hero splendor i-smart one year ago. I have bought this motorcycle for mileage but it consistently showing 50 km/liter instead of (102.5 km/ltr), and there is no improvement in the mileage. Initially it was told that the new vehicle show less mileage but it has already one year passed but no improvement is there. Please show some interest to solve. My email id - [protected]@gmail.com.

Hi,

I have purchased a hero i-smart 100cc bike at mm motors gowrivakkam, chennai on 3/2016 and 3 services completed now. After 2nd service observed that mileage is very low as 45 km/l and engine also giving heavy noise. Am raising complaint with service engineer they simply water wash the bike and given back but the problem remains. After 3rd service chain bracket also damaged. Am totally dissatisfied with hero motocorp and its service. It is better to avoid this cheaters in future.

Saravanan n

Hello Sir, I Have given bike in hero motors showroom, in badarpur, and they kept my bike and returned me it back after 6 days without servicing properly, then next day I have again given the bike for servicing and it is already 2 days and they are not giving my bike, and daily saying that come next day.please help me, I need my bike as i am facing lot of problems without my bike.

Thank you, hope so you will look about this matter.

I was purchase hero maestro in 2015 after one year complited and doung service as per time maestro giving only 35 to 40 avarage. This bike is newly giving low avarege after few year giving 25 avarage. Company giving 66 avarage but atleast in traffic giving 50 and hero person was all time told me servicing time your issue will never again repeated but after servicing my issue was not solve. I want to replace my scooty beacuse company giving me faulty scooty.

I got accident on 20 10 2015
After my accident I left my karzima zmr for service in anand auto works Pattabiram Avadi . My bike was standing there for more then 3 months. Then they said sir we don't have spare for zmr so you get in local shops tgen we start service your bike . I got angry an took my bike to home an I was screching spare for7 months . But I din get finally I got in local shop. After every thing is ready but I din get self motor rela . Yet I din get . I love my karzima zmr bike very much . I cryed an got that bike . But now I am suffering without good service an spare . I get scared to drive my bike . Because if some thing happens we won't get spare so I kept my bike in home only for show . One lakh ten thousand loss for my dad . Think of this I felt too bad 😔😔😔😔

I have bought a hero bike (passion xpro) in november 2015. i have serviced my bike on regular interval and last service held on august 2016, in that service they have changed the clutch plate, disk pad, chain set and other periodic parts but still my bike performance is not as expected.

Now i have dropped my bike for 6th free service on 09 october 2016 at globe agencies delhi-meerut road ghaziabad. they told me that they need to change timing chain but they didn't changed on promised time period. now they called me and saying that they have unavailability of parts and they are delaying the delivery of my bike. this causing so inconvenience for me to perform my day today activities.
I am not expecting worst service as esteemed company like hero motors

Please take the proper action regarding this and i am looking forward for positive response from your side

Vehicle no. up 14 cu 0292

Worst service by hero workers customer handling is so bad their behavior after buying the product changes, after 1 month o[censored]se the rear suspension of my splender+ is malfunctioned when i got to the showroom to tolk to the manager there he was totally denying everything and said that it was your mistake you must have done something to it and not accepting that there companies part quality is not good and he is not willing to fix it, then he said go to our service station they will see it, when i go to the service station they were also behaving like this with their customer and not listening to me after so much arguments ok we will check it but it will take 5 hours to done this work
they know it if it was only a issue of the bolt of suspension that was gone loose it will take only maximum 15 minutes to fix then after more arguments they made me wait 3 hours to fix that bolt issue of the suspension they take 3 hours for a 15 minute work this is a very bad service by hero i am very disappointed never buying a hero product again and tell everyone same.

I have purchased the hero duet 6 months ago suddenly key problem have came I went to service center to show but they have broken the part and I have asked to for warranty they have denied it to replace and they have charged and I have replaced the lock from authorised service center and it is not working properly and I have complained to work shop of hero were I have done the work they are not responding it and it has worst in talking to the customer

I hv continue complaining about my maestro mileage.. But in last 6 or 7 services it nvr improved. More ever in my last month service at this dealer ship of hero (Apex automobile, kidwai nagar kanpur), they picked out appx 2 liter of my petrol from my maestro. They hv not washed and polished it. Engine oil was appx 200 ml less than what it has to be. Wn i complained to supervisor they said ye to hota rahta hai...
This place service has spoiled my maestro bike. Nvr ever go to this place for servicing..

Dear sir, i am vishal sharma s/o Uma shankar sharma from gwalior i purchased a splendor ismart. At the time of purchase company claims the average of bike is 110 km/L. But now i have completed almost 1 year and complete all services. But now i am getting average of bike is 50-55km/L. Bike regs. no. MP07 MX 8194.
This is my request to you to please help me out from this probleme which i am facing for average.

Frame no: mbljf16esggh02277
Engine no: jf33aaggh02554
Reg no: ba77pa7762
Ngm no: 5h[protected]
Pur date: 25/09/2016
Problem: starts off automatically in jam. Poor self start in morning and cold. Work shop and shroom deny to change battery and say carbonetor was jam but problm repitetive. What to do now holiday time? Want exchange facility if possible.

On date, 06.10.2016 when i visited at ride well hero service center at nanded, i want to doing service but he told me huge charges of paid service and at previous time also not done washing properly & charges near about 375 he take from me and does not skilled employ, his conversation is very bad and not guide and res ponce their am very sad feel of buying hero bike

Regrads,
Kapil.narwade

Mh386338

Dear Hero
I have purchase the hero mestro edge on 2015 December from that time to till date their are and issue of cdi as per showroom person and its to bad to say when 1st time i call in shoow room of nahur that my scooter was not getting started so send any tecnisian to toe my scooter because its was 2 to 3 km far from the shoowroom but they says that we canot come the you have to come here than only we can help so i have came here but after 25 days take to resovle my issue and its hardly 30 to 40 days againg same issue is going on of cdi fault so i want to know how its happing to my new scooter in just one years also not completed so please look into this the authorised service center is rydex moto nahur mumbai 400078 phone no[protected]/[protected]/[protected] my no is [protected] my name is vikas jadhav and my scooter no is mh.03.ca.9671. Please resovle my issue asap.
Regards
Vikas jadhav
[protected]
[protected]@gmail.com

Respected sir / madam,

This is to inform you that, today i meet c. m hero madhakhali branch
Regarding complaint no[protected]. but employee of c. m hero
Misbehave with me. he asked me why am i lodge complaint? also
Challenge me. my problem still not resolved, requesting you kindly
Look into the matter & take the necessary step.

[protected]

My self purchase above bike from your autho. Dealer on dated 15th august 2016.in that coroded engine found.in this regard we complaint to showroom& online but no prompt reply recd. Being metallurgical graduate i had doubt about matl quality. So we r demaded for the replacement of bike on sos basis. Also give u r email id so we can send proof of bad quality o[censored] r product. We hope prompt reply about replacement of bike within 48 hrs. Otherwise we go for legal action.

Online complaint no.[protected]

Dear sir before a week i complaint about this but not any reply received by you and so i send you this mail with attachment of engine images this is last try of request

If you not replying me this time i also give this all append on midea and also in news paper please dont ignor this time otherwise you responsible for your mistake

Panchal nandkishor
[ customer ]
[protected]