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Himachal Road Transport Corporation [HRTC] Complaints & Reviews

www.hrtc.gov.in
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Updated: Apr 11, 2026
Complaints 1027
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57
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Bad 😕 It seems that Himachal Road Transport Corporation [HRTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Himachal Road Transport Corporation [HRTC]
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Himachal Road Transport Corporation [HRTC] reviews & complaints page 20

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N
nameranjeet
Jul 8, 2021
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I am travelling from Delhi to Shimla on 8/07/2021 by HRTC. My Ticket no is [protected] and service no 525.
My seat no is 15. According to the rule 50% seat occupancy is allowed in the Bus. But the Conductor of the bus allowed more than 50 % seat occupancy during this Trip.
My seat no is 15 and the conductor gave the 16 no seat to which is adjacent to my seat no 25 to another passenger who boarded the Bus From Ambala Cantt. When I told the bus conductor that Only one seat should be occupied . He gave me a staring look and made the another passenger sit on the seat no 16.
I am hurt by his behaviour and the conductor also broke the covid rule. So I request you to please take some action on this misbehaviour and and not following covid rules.
Himachal Road Transport Corporation [HRTC] customer support has been notified about the posted complaint.
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    S
    Sauravdo
    Jul 7, 2021
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    आदरणीय महोदय।
    ये जो बस है बो पालमपुर डिपो की है जो कि नादौन में 7:35Pm पर पहुंचती है। इस बस की लगबग सभी सीट भारी हुई है। जो कि गलत है। अगर सभी सीट भरनी ही है तो ऑनलाइन भी आपको सभी सीट ओपन दिखानी चाहिए। अगर इस पर कोई कारवाई नही हुई तो ये जो complaint CMO and PMO को भी भेजी जाए गी आप इसका उत्तर मेरे email भी भेज सकते है [protected]@gmail.com
    Thanks &Regards
    Saurav Dogra
    [protected]
    Himachal Road Transport Corporation [HRTC] customer support has been notified about the posted complaint.
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      A
      Aishwarya199597@
      Jul 4, 2021
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      I am travelling from dharamshala to chandigarh. At UNA ISBT the conductor of the bus allowed passengers surpassing thr extra limit.when questioned he argued that seating capacity has been raised to 100% ftom july.tgis is against the laws and working of management.in terms of service the are trying to raise their revenue howsoever possible at the cost of risk...
      Himachal Road Transport Corporation [HRTC] customer support has been notified about the posted complaint.
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        B
        Budhi Singh Kutaal
        Jul 1, 2021
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        Address: 91/a 1st floor front side gali no 04 Krishna Nagar Safdarjung Enclave New Delhi

        Reference no. IGALKTZNK2 I payed 1673/- Rs for HRTC BUS TICKET ISBT NEW DELHI TO MAROTTAN, but page break during processing and don't receive or book my bus ticket. So I request that please refund may 1673/- amount.
        Himachal Road Transport Corporation [HRTC] customer support has been notified about the posted complaint.
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          N
          Nimit_arora_2810
          Jun 30, 2021
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          Address: Nahan, Himachal Pradesh

          Check out the video pinned! Safety provided in this pandemic by government shall be appreciated 🙃
          Himachal Road Transport Corporation [HRTC] customer support has been notified about the posted complaint.
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            H
            Harry raja
            Jun 27, 2021
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            Address: Tehsil dehra kangra

            Since I'm traveling from HRTC, I'm residence of Himachal Pradesh and they are not following covid protocol, conductor and ticket checker are doing nothing according to Himachal government buses should has be 50% occupied, but it is not. And bus conductor and driver not wearing mask realy non acceptable. Bus number HP 38 D 1379 route pathankot to theog date 27/6/2021.
            Himachal Road Transport Corporation [HRTC] customer support has been notified about the posted complaint.
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              V
              Vikas Chd
              Jun 16, 2021
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              I have 2 concern in this mail

              My ticket number
              ..[protected]..
              ..[protected]...

              1st. is

              I book 2 tickets, one is 30th may that ticket i cancel refund pending

              2nd

              My 2nd booking is 28th may but bus not coming that day.. after call confirmation from Kullu RM [protected] he say bus is canceled because of less booking. And my ticket amount will refund in 2 or 3 day..

              I am traveling 1st time in HRTC. Very pathetic service i get from hrtc. Iam very upset..

              I was send lots of mail but there is no satisfactory reply. i attached mail screenshot in this complaint
              Himachal Road Transport Corporation [HRTC] customer support has been notified about the posted complaint.
              Jun 21, 2021
              Updated by Vikas Chd               Still not getting any response fro HRTC
              View replies
              Still waiting my 2 Volvo bus ticket refund... but HRTC dept going to sleep mode...
              Reply
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                V
                Vikas Chd
                Jun 16, 2021
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                Address: CHD

                I have 2 concern in this mail

                My ticket number
                [protected]
                [protected]

                1. is

                I book 2 tickets, one is 30th may that ticket i cancel refund pending

                2nd

                My 2nd booking is 28th may but bus not coming that day.. after call confirmation from Kullu RM [protected] he say bus is canceled because of less booking. And my ticket amount will refund in 2 or 3 day..

                I am traveling 1st time in HRTC. Very pathetic service i get from hrtc. Iam very upset..
                Himachal Road Transport Corporation [HRTC] customer support has been notified about the posted complaint.
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                  A
                  Amit Kasav
                  Jun 14, 2021
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                  Due to less number of buses from totu to shimla and due to covid 19 the bus driver did not stop the buses in totu because of 50 % allowed passengers
                  So there is nuber of people gathered in totu busstand and there is also no followera of gulidlinea of covid 19 so i want you to reaolve this issue as soon as possible
                  Himachal Road Transport Corporation [HRTC] customer support has been notified about the posted complaint.
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                    N
                    New generation rocks
                    from Indri, Haryana
                    Jun 14, 2021
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                    Address: Nalagarh bus stop

                    Sir, it's a humble request please provide bus facility from nalagarh to baddi during before and after duty hours . In morning shift before 7:30 am & in evening shift after 6: 30 pm.
                    We suffered a lot of problems without any conveyance so please provide a govt . Buses in nalagarh to baddi route.
                    I shall be very thankful to u considering this requst
                    Himachal Road Transport Corporation [HRTC] customer support has been notified about the posted complaint.
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                      S
                      Sunil 87ku
                      Jun 3, 2021
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                      Address: Delhi

                      Dear All

                      This is to bring to your notice that still I have not received my refund amount...It's been about one month and still no response from your side..

                      For your reference Iam sending you my ticket number...[protected]

                      Kindly do the needful on urgent basis.

                      Regards
                      Sunil Kumar/[protected]
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                        N
                        nishantverma55
                        Jun 2, 2021
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                        As mentioned in website refund will be credited within 7 working days. But its 25 days over I did not get any refund.
                        Please resolve my issue.
                        Hare I am attaching the information for your reference.
                        Himachal Road Transport Corporation [HRTC] customer support has been notified about the posted complaint.
                        Jun 02, 2021
                        Updated by nishantverma55                         I also mailed but they did not reply.
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                          K
                          Kavithahm
                          May 31, 2021
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                          Hi Greetings,
                          Hope you are all doing well.

                          I cancelled 2 HRTC tickets
                          1) ticket number. [protected]
                          Refund Amount : Rs. 6745
                          2) ticket number. [protected]
                          Refund Amount : Rs. 6915

                          On 15 May 2021.
                          The process was supposed to take 5-7 days.
                          However, I haven't received refund into my account yet.

                          I sent an email, not got any response.

                          Total refund amount : Rs.13660

                          Please find the cancellation-confirmation screenshot attached
                          Kindly do the needful.
                          Thanks
                          Himachal Road Transport Corporation [HRTC] customer support has been notified about the posted complaint.
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                            V
                            vishalchauhan1
                            May 24, 2021
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                            Address: VILL. BAFFRIN PO. BAFFRIN TEH & DISTT. HAMIRPUR HP 177029

                            I have booked a ticket on[protected] and then i have canceled this ticket but hrtc didnt refund yet
                            Himachal Road Transport Corporation [HRTC] customer support has been notified about the posted complaint.
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                              S
                              sumit6361
                              May 10, 2021
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                              I had booked a ticket from Kangra to Chandigarh for 2 persons amounting Rs 788 including all charges. My Date of Journey was 09 May 2021. The bus route was Jogindernagar - Delhi ISBT. The ticket number is [protected] and service number is 1138. The bus timing for kangra bus depot is 0740hrs. But the bus did not arrived till 0800hrs due to which i had to board a CTU bus to reach Chandigarh. The service quality of HRTC department is very bad. There is no way to communicate with the conductor of the bus. Even the Nagrota Bagwan bus stand phone was not reachable which is the main source of this bus route. As i have not travelled in this bus nor i was intimated any kind of cancellation or change related communication, I am demanding for my full amount to be refunded at the earliest.
                              Warm Regards,

                              Sumit Guleria
                              Himachal Road Transport Corporation [HRTC] customer support has been notified about the posted complaint.
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                                S
                                Sumit Vidyarthi
                                May 9, 2021
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                                Hi,

                                On dated[protected] ticket booked for NAGROTA BAGWAN to Baddi for[protected], Ticket No. [protected], service no.-1153. Bus route canceled without any prior information and ticket money not refunded.

                                Ticket attached for reference.

                                Please do the needful for refund

                                Thanks
                                Sumit
                                Himachal Road Transport Corporation [HRTC] customer support has been notified about the posted complaint.
                                May 09, 2021
                                Updated by Sumit Vidyarthi                                 Is it refunded? Shows mark as resolved after submission without any refund.
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                                  S
                                  Sarvagya Tandon
                                  May 8, 2021
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                                  Address: Set-45A, Marina Annexe, Shimla-1, 171001

                                  I wanted to travel to kumarhatti (Solan himachal pradesh) and the person at ticket counter didn't take my money on hearing that i wanted to travel to kumarhatti and said he will provide tickets only to people who are travelling to Chandigarh first despite of me standing in front of the queue and harassed me even and at last when i asked him for tickets he said there aren't any more seats left in the bus

                                  Attached below is the picture of the bus to which i was refused the ticket
                                  Himachal Road Transport Corporation [HRTC] customer support has been notified about the posted complaint.
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                                    A
                                    anushkanag
                                    Apr 25, 2021
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                                    So choose to book bus because of the guidelines that it will follow social distancing and it's in morning so there won't be much people but there is no such service people are sitting on the vacant seats and that increase the risk of covid infection. So disappointed by your service.

                                    Passenger seat no. 20
                                    Chamba - Shimla bus
                                    HP 73 8782
                                    Himachal Road Transport Corporation [HRTC] customer support has been notified about the posted complaint.
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                                      K
                                      kalp sharma
                                      Apr 18, 2021
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                                      Hello Team
                                      I am a frequent traveller on the route no 930
                                      Dharamshala to ReckongPeo, due to my job Location at Nathpa Jhakhri, but while I will like to appreciate quality of food while bus is on the way from Pangi (ReckongPeo to Dharamshala), the quality is just the worse while the bus makes its route back from Dharamshala to ReckongPeo it takes its halt for dinner around Padhar in Mandi, or to be specific please check your list of hotels, the food was not up to the mark, so kindly provide passengers with quality food while on long route travel as we are paying money for quality stuff not unhealthy food,
                                      Please look for a change in halt station with better food facilities, I ll take this thing into notice on my next travel if requisite authorities have taken any action
                                      Himachal Road Transport Corporation [HRTC] customer support has been notified about the posted complaint.
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                                        B
                                        Balwinder singh manhas
                                        Apr 16, 2021
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                                        Address: Pinjore railway crossing

                                        I am waited 30 minute for bus. But when bus are come in my location 9:40 am in 16/04/2021. Driver could not stop . I am going to zirakpur hp4057 something that. Bus are going to nalagarh to ambala. I am late for examination. Who is responsible for that. Their is no responsibility for our job.
                                        Himachal Road Transport Corporation [HRTC] customer support has been notified about the posted complaint.
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