Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

dear sir ,
i have booked my gas on "4/11/2011" and today it is "20/11/2011" and i have not received my gas till day . i am very upset due to the discomfort received from your side . i have function in my house so please send my gas as early as possible .my order reference no. is [protected]. my booking no. is 187287. my gas no. is 611440. (priya gas service)

your affectionately
Sh. PRATHIBHA TYAGI
[protected]
address - kothi laxmi niwas, near railway station, hapur , distt - panchsheel nagar

HP GAS AGENT M/S. ISHWRLAL MOHANLAL PARIKH - NEW PANVEL IS NOT PROVIDING HOME DELIVERY FOR CUSTOMERS STAYING AT ADAI VILLAGE. DELIVERY TRUCK WILL COME EVERY WEEK FRIDAY AND STATIONED AT ONE PLACE CALLED KRISHNA MANDIR. CUSTOMERS ARE WAIT THERE WITH EMPTY CYLINDER TILL THEY COME. ALSO NOTE THAT THEY ARE COLLECTING RS.420/- FOR EACH FILLED CYLINDER. WHEN ASKED ABOUT THE EXTRA MONEY THEY SAID THIS IS FOR DELIVERY CHARGE.

BHARAT PETROLUM IS MAKING THEIR DELIVERY TO HOME FOR THEIR CUSTOMERS.

YOU ARE REQUESTED TO PLEASE LOOK INTO THE MATTER AND ARRANGE FOR HOME DELIVERY STAYING AT ADAI VILLAGE WITHOUT ANY ADDITIONAL COST FOR FILLED CYLINDER.

Hi,
I have a domestic HP gas connection from Mohanty Enterprise. Today Morning around 8:15 am I noticed a leakage from cylinder. So I tried to register a complain. To do this, I did the following:
1. I tried to call the number 12665 several times. I found this number on the Gas receipt. The number didn't get connected.
2. I tried to call the dealer's office number ([protected]/[protected]) several times. Phone kept on ringing, no one picked up.
3. I tried to call the HP GAS Helpline number [protected]/84/85/86 and came to know that the numbers are not valid.
4. I tried to call Emergency service numbers ([protected]/[protected]). One guy picked up the phone and asked me to contact dealer. Also asked me to use the security cap and keep the cylinder in a open area. (By the time it was 10 am)
5. The I again called up the dealer's office number ([protected]/[protected]). This time I was finally able to register the complain. He assured me that he is going to send the mechanic soon. And before the come to my premise I will get a call from them.

I kept on waiting but no one show up neither I received any call. Then I called them again and somebody told me over telephone that the mechanics generally come around 12 noon. As and when they come they will come to my home. And now it's 2:50 PM no one came to my home neither did I receive any phone call.

Is this a way to treat an emergency case? this is really shameful. Can somebody please guide me to fix the emergency issue?

Gas Cylinder not yet received for Booking Date 20.10.2011 Consumer No. 606528 after 21 days from last Cylinder received i.e. almost 44 days gone that I have not received the same. It is almost a regular feature of this gas station whose details is given below.

Contact Address Contact Details
HP GAS CENTRE B.T.ROAD, PANIHATI, 24PGRNS(N) PANIHATI Panihati North 24 Parganas West Bengal Pincode : 700114
STD Code: 033Phone No : 2553 2170, 2553 0518 Email ID: hpgas.[protected]@hpgas.hpcl.co.in Emergency Service Cell

Dear Sir,
my consumer no. is 200509 and name is Satya Narayan Bagda. I am residing at Bagda's Mohalla, Bagru, Distt Jaipur (Raj), PIN 303007. I have a HP Gas connection from M/s Bhawani Gas service at Link Road, Bagru Distt Jaipur (Raj). The agency is very irregular in supply of Gas cylinder. Last time cylinder delivered to me on dated 19 sept 2011 after one month several time called to Gas Agency local contact no.[protected] and personally visited to Bagru agency office but in spite of this they have not delivered to me Gas cylinder while I have already called his Head office no.[protected].
Kindly help.
Regards
Satya Narayan Bagda

Dear Sir,

Mai M/s panchmukhi indane ke khilaf complane kar raha hu ki jab chhatisgarh ki rajdhani raipur me 399/- me gas milta hai to ek chote se tahsil sakti, distt - janjgir champa (c.G.) me 412/- me kyo milta hai ? agar 412/- ghar pahuch seva hai to ye seva sabhi ko kyo nahi de jati aur jise nahi di jati us costomer se 412/- kyo liya jata hai ?


Regard
Bhushan Kumar Kashyap
consumer no. PI - 02241
Infront off mission hospital kaser para
tah - sakti Pin - 495689
distt - janjgir - champa (C.G.)
mobi. [protected]

I got transferred my existing DBC gas connection from Paradip (Odisha) to Pinjore on 06 Sep 2011 but so far I have not been issued with the connection as the dealer at Pinjore says that HP Portal is not showing the data against my Doc NO being issued or transferred by the Paradip Gas delaer. I am facing hardship being not the fault of mine concerned area sales officer at Paradip and at Chandigarh also approached but no use till now. Kindly suggest

To
The Director
Consumer affairs & FBP
DearSir,
I detected leakage of gas from my LPG gas cylinder immediately rang to the distributor on 31/10/11 And requested him to take remedial measure immediately so that untoward incident happen.the distributor ask me the LPG cylinder to his outlet situated at Kalyaneswari gas distributor Keshabgang Chati Burdwan.As I was in Kalna and my wife is Haemiplagic patient expressed my inability to bring the cylinder to his outlet,he assured me to send the person to check the cylinder on that very day but no person came to my house for this purpose till 2nd Nov 2011 morning.at 1pm the person who came to my house on 2nd Nov did some check and repair some parts of the LPG cylinder.but the leakage was still there.I immediately rang the distributor replace the cylinder or remove the defects of the gas cylinder.
He decline to do that stating that for a single complain would be entertain.
I am facing extreme difficulty due to leakage of gas and apprehend accident.In view to this you are requested to take every necessary step against the distributor.
sumita Ghosh (das)
consumer no 602968
contact no [protected]

distributor Name KALYANSWARI GAS DISTRIBUTOR, address: Kesabganj Chati,Rajbati ,Burdwan 713104
Distributor Code[protected], distributor ID - 9149

Sir,
Re: Consumer No.634572.

I personaly go to Vasai Bazar Gas Service to book gas, they usually tell us 15 to 20 days we will deliver cylinder. From August'11, September, October all 3 months had been to Viva College road corner near Punjab National Bank and got the refilled cylinder.

For this procedure one day to keep number and next day they deliver refilled cylinder. That mean I have to take 2 half days for which my salary will be deducted Rs.200/- per days i.e. Rs.400/- will be deducted other than this Auto Rickshaw to and fro Rs.60/- per day for 2 days Rs.120/- I had spent moreover the cylinder cost of Rs.400/-.

To get one Cylinder from Vasai Bazar Gas Service I have to spend Rs.Rs.920/-. I am not a big shot or a business man. I am middle calss person living with my family in virar.

This will be the 4th month again I have to spent Rs.920/- I think so. Because I had booked for Gas on 17/10/2011 it is already 18 days passed till date I have not received my Gas and I am having single cylinder and it is out of my control to book 2nd cylinder because as per our budjet it is not possible to book 2nd cylinder.

Your goodself will look into the matter seriously and arrange to give more supply of stock to Vasai Bazar Gas Service, so that they can give us home delivery. What they are telling us due to short supply of cylinder from HP Gas they are not giving home delivery. But I saw the Vasai Bazar Gas service delivery man taking cylinders on tricyle to deliver why they are not delilvering to us. I humbly request you to do the needful to avoid our extra expenses.

Pleae do some thing so that I will be able to avoid unnecessary expenses for going to the outlet and collect the refilled cylinder as this will be extra burden on middle class people like me.

Thanking you,

Yours faithfully,

(VEDACHALAM K.MISTRY)
Consumer No.634572.

Dear Staff,

My complaint is pending with hp gas and so far I went to distributor
approximately 05 times but he never gives correct status of my
new connection booked through internet on 10 sep'11 vide
internet registration no. 261932 .

(1) on 11 oct'11 I made online complaint to hp vide reference no. 11044613.

(2) on 27 oct'11 I made again online complaint to hp vide reference no. 11048406.

It is a mental as well as physical harrasment as like this they are
wasting my time as I am working executive .
It is not possible for me to run after distributor every time.
It is requested to look into this matter.
I hope being reputed organisation you will be able to solve without any complications.

My HP Gas customer number is 517651 (HP Gas Ltd.) and facing the problem of late delivery of the gas cylinder. Beside calling to the office 'Ashoka Gas Agency A-135 Shopping Centre Subhash Nagar, Jaipur Phone:[protected], 2281717' and the Godown office 'Model Town III, Sarna Dungar, Jaipur Mob: [protected]. The officials of the Ashoka Gas Agency not supply the gas cylinder and make so may excuses and say that they will supply next day and so on......
Sometimes the agency ask to collect the coupon/parchi and then go to Godown and collect our cylinder. On very few times they have supplied/delivered the gas cylinder well on time otherwise most of time the gas agency deliver the gas cylinder late.........this also after making so many time requests.
Seeking for justice and necessary action against the agency.
Yours faithfully
Ummed Singh
[protected]

I am a regular customer of HP gas agency of Raigarh(C.G).My consumer no. is 622507.I have booked a gas cylinder for home delivery on dated
24-09-11 vide reference no 2358 dated 24-09-11.Since 28 days passed ,i have not yet received the gas cylinder after repeated reminder by telephone.
Please do needful at the earliest.

Ravi Prasad HP gas agency – Not delivering gas


Consumer# 616561 Customer's name : L.RAJI . Agency : Ravi prasad HP gasagency, Nacharam, Hyderabad - 500076 Ph:[protected] . I am booked the HP gas through IVRS Booking no 250933 Dated 13.9.2011 after 14 days i have received the massage we will supply the cylinder with in 48 hrs based on the message i am waiting for gas cylinder but not received the gas cylinder up to 05.10.11 again i was conducted Ravi prasad gas agency Nacharam .
Gas agency lady said we will send the cylinder with in 2 ~ 3 days but not supplied the gas cylinder after 4 days i was conducted there said will get it in the evening and as we did not get it .This gas agency Phone no always busy ie wantedly not kept the receiver proper position after so many calls connected the call and said we will send you evening and given one delivery boy mobile no [protected] When I called him, the driver said that he will deliver it by morning but that did not happen. Next day,i.e on 9.10.11 when I called the driver, he said for a second time that he will deliver it by evening but for a second time it did not happen. I tried to call him in the evening. His number is busy but when it gets connected, he does not reply the call.Next day, i.e on10.10.11/ 11.10.11 /12.10.11 & 13.10.11 I tried to call the driver morning said sure that is delivered by evening. Again it did not happen this is happen 10.10.11 to 13.10.11 . I got vexed and i have visited the ravi prasad agency on 13.10.11 evening the agency manager given the commitment 14.10.11 before 11.0am we will deliver the cylinder up to till date not supplied the cylinder today date 15.10.11 . Tomorrow 16.10.11 sunday ( Gas agency leave). I wish someone would take serious action opposed to this agency. It is just wasting time and spending cash for calling them. I demand the agency send the cylinder immediately .

We want immediate action on this gas agency ( Ravi prasad gas agency -Nacharm Hyderabad ).

I am the consumer of hp lpg gas having no 616812.My distributor is akshaya gas [protected].I am a bonafide consumerwith double cylinder. The distributor refuses.to book for supply of cooking gas unless 21 days are passed after supply of last cylinder saying that it is the company's rule.Further distributor is taking at least 7 days time after booking date to supply the gas.Thus the process takes one month to get a fresh cylinder since one cylinder last for 14-15 days for my family consist of 8 members.We have to go 10-15 days without gas for cooking facing a.lot of trouble .Since i am having double cylincer consumership I should have the priviledge of a booking for a refill after 10 days of supply of penultimate cylinder and not the last one. Otherwise the very purpose of subscribing double cylinder is meaningless.My requirement is cylinder/15 days. I have already lodged complaint with hp bearing no. 11045012 but no response.pl. Help.-c.s.singh
.

To coustomer care unit,

Dear Sir,
My self R A Yadav from Ratlam Madhya Pradesh My consumer no . is 711453 dated 13/09/2005 coustomer of HPCL from Bhavya gas agency Ratlam (m.P) .We are always facing prolem for delivery of cylinder . Without taking alot of follow up we are not getting filled lpg cylinder.
we have booked on 22/09/2011 but yet not get cylinder inspite of taking alot of telefonic follow up, So pls take the action against this otherwise we will go to consumer forrum against agency. my contact no [protected].


Regards

R A Yadav
Ratlam (M. P)

On 8th October 2011 I went to UDAYA SERVICE STATION, B H ROAD, SHIMOGA (Tel: 20395).
I told the attendant to fill 30 ltrs of petrol. I repeated this in Kannada, English and Hindi also.
The attendant did not key in anything and did not tell me to confirm the ZERO setting, but started the pump which stopped at the meter showing 3 ltrs.
This is the modus-operandi which many of the petrol pumps use to dupe the customers.

When I asked the attendant on why he stopped at 3 ltr mark when I wanted 30 ltrs to be filled, he told that the pump automatically stopped.
Since I know about this way of their duping, I went to the Manager to lodge the compliant.
But to my surprise, the manager was indifferent and told that he will fill the remaining 27 ltrs.
This amply proves that the pump management is hands-in-gloves in duping the customers.

Later, I demanded, I want 30 ltrs to be filled, they obliged. But to my shock, later on I realized that (after traveling @12 kms) the petrol indicator is still not showing 30 ltrs of petrol full.

I really do not know whether the HP management knows about this and really interested to take any actions on the dealers who dupe the customers.
Hence I request all the readers to be aware of this malpractice. Never go to the above mentioned petrol pump.

Rajesh Hoskote
[protected]

Respected Sir,

This is with regards to non delivery of HP Gas cylinder. i had booked my refill cylinder on 20th Sep '11 by till today 11th oct '11 not received the cylinder.. when enquired they had confirmed that it was delivered on 1st of OCT '11.. but till today not receice the cylinder ...trying to reach my distibutor - trupti gas agencie at [protected] and for complain at [protected] by there is no reponse .... not body is there to pick the calls ...you can also dial and check up ....being HP such a big company and response is very bad. kindly let me which no. can i contact to long a complain. my consumer no. is 603017. when i call HP yesterday they have booked for a fresh refill of the cylinder on 10th of oct '11.
is the delivery man giving the cylinders to some other customer on higher rates....kindly do the needfull

rgds,
bharathi. b
[protected]

I had booked for a refill of LPG gas cylinder on 7thSeptember, 2011. The agency I subscribe to is Hind Gas (HP gas) at South Kalamassery (Ph. no.[protected], 2556118) . Since a few months back, they have automatic booking facility on the no. [protected] ("HP Anytime"). I got the booking no. 269333 and according to the auto message, the agency was more than 3 weeks behind in clearing booking deliveries. When I called that number after 2 weeks, I got the message re-stating my booking no. and the message that the agency has cleared bookings made on some date in August. Then on last Monday, Oct, 3rd, 2011, when I called, I got the message that "cylinder will be delivered in the next 48 hours" . This message was there for the next 3 days (till Oct 6th) with no sign of the cylinder. I had assumed it was due to the holidays on 5 and 6 Oct that the delivery was not made (though the message said "within the next 48 hours"). Then by Oct 7th afternoon, I found that there was no more message regarding the booked cylinder on the auto call no. So I called the agency, only to be told that the cylinder had returned undelivered on the 22nd of September! I am 100% sure that the delivery was not made that day. I live in an apartment complex, and the security staff is always informed when a gas delivery is due and the empty cylinder is kept outside usually with a label of flat no. I was home on the mentioned date. So I know that they are lying. Then the man who answered the call said it'll be delivered the next day, Oct 8th. It is Oct 10th and still no sign of the cylinder. When I called the agency again, the man was repeating the same thing, it'll be delivered tomorrow! When I threatened to complain to higher authorities, he said I can complain whenever I want! Please help. If you are able to do something. I have no idea when the cylinder will be delivered though I'm hoping it comes tomorrow!
Thank you.
Regards,
Mrs. Jasmine Manoj[protected]

I am a consumer of LPG gas. Consumer number of HP LPG is568. My gas service provider is SOORAJ gas service. Address of it is XII/403A,NADATHARA,THRISSUR-680751
I have been constantly trying to call on the numbers provided by the agency. The TWO numbers provided are always engage or if the ring goes, nobody answers the call.
According to my awareness the LPG company is bound to deliver within 25 days of booking date.
i want to complain about their refill system, whenever we order for a refill they always give it by 45days after booking .i do not know how and where to complain. i am fed up of their service. Please do something.

This complaint is in reference to the HP Petrol station located right at the intersection of Brigade road and Residency road in Bangalore.

This morning I filled petrol for Rs.500 in my car and after driving for a minute i realized all he had filled was "Air" and not "Petrol". My fuel indicator kept blinking and to get back to the same station i had to go around on MG road and come back to the same fuel station. The person kept arguing it was not his fault and that i consumed all the Rs.500 worth fuel in the past 5 minutes!! Just ridiculous. These guys should be taught a lesson.