Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

H P — our delar is troubling us to 1. asking 40 Rs. per card,2. never answer phone call

my father and sister are goverment servant so we have two connection and our delar is saying that if your gas has problem or no problem then also you have to give 40 Rs. on each connect other wise we are going to cut your connectionand not renew the book.
the delar is alway change his number so that we have to go to the center every time and when he is sending the cylender that time he asked for extra 5 Rs. per cylender.

I am agree whatever the problem faced by the customer.

I am also having connection from same dealer, I am facing another problem of home delivery, I have asked them many times for home delivery, but every time they give silly reasons & avoided. Each time I have to go to their shop to collect a slip for cylinder, then carry a cylinder to their godown which is far away situated near Dighori sqr. Many people are having various problems with this same dealer. Can anybody suggest what to do now.

There below phone number is not working anymore, I have tried several times in last two week, .


BHAVANI GAS SERVICE
SINDHU APARTMENTS, MANEWADA SQUARE
MANEWADA ROAD
Nagpur
Nagpur
Maharashtra
Pincode : 440034 STD Code: 0712
Phone No : 2743508
Email ID: bhavani.[protected]@hpgas.hpcl.co.in

I have send them email as well asking there new number, but no response yet.

i m manish jain
i belong to chittorgarh
in chittor there r not any hp authorised dealer
i want to start its agency in chittogarh(rajasthan)


so plz send me its proper format by which i apply through on line


thanking u

manish jain

My self Dr. Rajesh Sharma from Kapurthala Punjab
My Hp connectionNumber is 712345
Gas cylender delievered from Hind Gas Service Circuler Road kapurthala Ph.[protected]
My complaint is regarding booking for refill
!. only one number is provided from mentioned above by the gas agency it's enough
there is no mobile number for refill bcz some time due to fault in landline phone becomes death and coustomer fails to book refill cylender.
pl provide mobile number also.
in most of cases there is nonattemptation of phone even after complete ring phone disconnect after redialling phone becomes buisy for 5 - 10 minutes. i think phone reciever is not placed in proper position or put it away from base.
for refill booking i am still try to contact with agency phonically from last 2 days but fail to contact. even after long phone bells hone deisconnect and after that phone is still buisy.
Thx
with best regards

The new connection is issued on dated[protected], but tilld ate the regulator is not given to me.

Kindly take action for needful service.

I am the consummer of the HP Gas Agengy at NH -, Faridabad. I have booked for HP gas Cylinder for my consummer No.676749 before 10 days but still date i have not recived the same. Previouslly they have been sending the Gas Cylinder in time (within one or two days )

It is requested that kindlt instruct them to send it in time

Your faithfully
Anil H.Ramteke
Consumer No.676749

Dear Sir,

Today morning when my wife turns on regulator she find some smell & noise near regulator. Immediately we put a complain to our distributor ( Jitesh Gas agency, Pune) for help. They sent a technical person to check. He said the regulator is failed & went out.
Then my wife went to the distributor’s office with regulator to change.
The lady in the distributors office handed used regulator to my wife, this regulator was in very bad condition. She even ask to the lady. The lady talks with my wife very arrogantly.

In this case my question is whether anybody can have a new regulator or used regulator?
Or are there any charges to pay anybody?

Please revert back to me urgently.

Thanks with Regards,
Satish Pawar

Consumer No. 604268. On[protected] already booked the gas to my nearest dealer M/s. Jivdani Gas Agency, Bhayandar, Dist Thane, Maharashtra, but as on date i have not received the gas cylinder. For the last one year the cylinders are being delivered late and it causes inconvenience.Please do the needful action and kindly arrange to send the gas immediatly.

Consumer No. 617468 On[protected] already booked the gas to my nearest dealer M/s. T.T.Traders Gas Agency, Tirupati, Chittoor Dist, A.P., but as on date i have not received the gas cylinder. For the last one year the cylinders are being delivered late and it causes inconvenience.Please do the needful action and kindly arrange to send the gas immediatly.

Consumer No. 624896 On[protected] already booked the gas to my nearest dealer M/s. T.T.Traders Gas Agency, Tirupati, Chittoor Dist, A.P., but as on date i have not received the gas cylinder. For the last one year the cylinders are being delivered late and it causes inconvenience.Please do the needful action and kindly arrange to send the gas immediatly.

Sir,
Consumer No. 642974 One month back I have already booked the gas to my nearest dealer M/s. Praveena Gas Agencies, D.No:5-77, R.N.Colony, Main Road, Chintal, Qutbullapur Municipality, A.P., but as on date i have not received the gas cylinder. For the last one year the cylinders are being delivered late and it causes inconvenience.
I have made several phone calls but not responded properly and went there to check the status. they replied that they cancelled that cylinder and giving me arrogent answers. I am trying to file compliant to civil services departmentand others regarding this. Everytime your response from that office is very bad... Just i am giving you the intimation ... if possible ... Please do the needful action and kindly arrange to send the gas immediatly.
Thank you,
Murthy
[protected]

Respected Sir,
Most respectfully I beg to say that I am your customer of Hindustan Petrolium Gas last 10 years. It is running under Priya Gas Service, Pucca Bagh, Garh Road, Hapur (Distt. Ghaziabad). I have many problems with Priya Gas Service for many years for supply in Gas. Not me but most of the people in the city are also suffering from this burning problem. Some of the points are given below :-

1) The owner of the Priya Gas does not attend the Customer's properly and phone as well as his mobile keeps mostly switched off. This is same case for the Area Manager.
2) They are Delivering the Gas Cylinder too late approx 20 to 40 days from the date of booking. If we have an urgent then they don't give the gas.
3) The behaviour of howkers and office staff of Priya Gas Service Agency is not good.
4) When delivery man comes to give the gas at home his behavior is not good. He gives the seal opened cylinder and if any one says that please give the sealed cylinder than his words are "Maine tumhare naukri nahi baja rakhi hai".
5) They knowingly create the shortage of Gas Cylinder on the other side on giving some extra money the gas cylinder are available.
6) They gives the threat if you will complaint then I will cancel your connection from my Agency.
7) There are four Gas Agencies in Hapur City other than Priya Gas Agency are syppling the Gas within three or four days after booking the Gas.
Now the winter session has come so consumption of the Gas has been enhanced. Please look into the matter seriously and take appropriate action in the matter to avoid defame of your corporation and Agency.
We hope that you will solve our problem urgently and will intimate on telephone No. [protected].
The name of your consumers that are suffering from these problems are :-

Consumer No. Name Address Booking No. Booking Date
601175 Ram Kishore A-17, Sanjay Vihar, Mrt Road,
Hapur Distt.-Ghaziabad (U.P[protected]
610520 Ram Avtar A-17, Sanjay Vihar, Mrt Road,
Hapur Distt.-Ghaziabad (U.P[protected]
601203 Brij Bhushan Mittal 208, Rajeev Vihar, B.Sr. Road,
Hapur, Distt.-Ghaziabad (U.P.) 20513 [protected]


Thank you.

Ram Avtar
A-17, Sanjay Vihar, Mrt Road, Hapur-245101
Mob. : [protected]

Ram Kishore
A-17, Sanjay Vihar, Mrt Road, Hapur-245101
Mob. : [protected]

Brij Bhushan Mittal
208, Rajeev Vihar, B.Sr. Road, Hapur-245101
Mob. : [protected]

dear
sir
iam k.sudhakar my refil no is 613240 area shapurnagar delivery boy not delivery the cylinder in time please take some action

Dear Sir,
i live at Vadgaon Brk At Singhgad road, Dist- Pune(Maharashtra) (.i have booked refile on 27th Jan2009. on booking they always say that u have to wait for 12 days as they have no supply of gas.is it true? i have 2 cilinder both are empty from last 6 days I did't get gas.you tell me what should i do? every month we had this problem.

Dear Sir,
i live at Vadgaon Brk At Singhgad road, Dist- Pune(Maharashtra) My Consumer No.is 602217 My Deler Is M/s Dhamdere Gas.(.i have booked refile on 27th Jan2009. on booking they always say that u have to wait for 12 days as they have no supply of gas.is it true? i have 2 cilinder both are empty from last 6 days I did't get gas.you tell me what should i do? every month we had this problem.

Complaint Information
Reference No. 08029303
Reported By Consumer
Registration Date[protected]:27 Closed Date -
Distributor SOUTHERN GAS DISTRIBUTORS[protected]
Status Pending
Subject Deliver of Refill Against Filled Cylinder
Description I hold Gas connection of your esteemed organisation having subscription No. 606192 and serviced by your distributor namely Southern Gas Distributors, Harinavi, Kol- 700 148. Since mid December Up to 26th Jan. I was out of Kolkata and got my last refill on 27/01/2009. There was no fresh booking made thereafter as one cylinder attached to oven around end Jan is still continuing and another one fully filled up cylinder as stand by. On 17th March delivery man of your distributor came to our house for deliver of refill whereas no request for refill was registered by us. When delivery man came there was no body at home except my 9 years old son who not aware of the situation allowed delivery of fresh cylinder. In fact your delivery man picked up a full filled cylinder and gave a fresh fully cylinder as refill. Immediately, after knowing the facts, we loged over protest with your distributors and demand refund of cost of fully filledcylinder taken away by their delivery boy. We with this letter also urge you to investigate the matter and instruct your distributors for making refund of cylinder refill cost fraudently taken by delivery boy.
Complainant
Name Biswajit Chatterjee
Consumer No. 606192 Distributor SOUTHERN GAS DISTRIBUTORS[protected]
Address Rajpur, Barendrapara, Opp. Ration Shop, Kolkata - 700 149
Town HARINAVI State WEST BENGAL
PinCode
Landline 22420774 Mobile [protected] / [protected]
Email [protected]@xproindia.com

Dear Sir,
i live at MALOUT Dist- Muktsar (Punjab) (.i have booked refile on 21th Dec 2010. on booking they always say that u have to wait for 12 days as they have no supply of gas.is it true? But till today(07/1/11)i have not get cylendr .i m 15 year old costumer in running your dealer SACHDEVA GAS AGENCY SURJA RAM MARKET MALOUT DIST. MUKTSAR (PUNJAB) my costumer no is 7795, named raj kumar

I am Surender Solanki, lives in Faridabad, i need gas connection. My Registration Referance No. is :[protected] .For more than two and half month the dealer in our area ( SIKKA GAS AGENCY)is not at all responding. It seems HP official has got no control on him. When requested him to accept my documents & give me waiting list number, if you need connection you have to keep on coming. Is this the system for getting new connection.

It is not compulsory to buy a Suraksha tube. The website of Bharat gas ebharatgas.com only mentions that a ISI mark tube should be used. Also there are complaints of fire with Suraksha tube.
"Dear Sir/Mam,
My consumer No.20844 of Jeevan Jyoti, Dakshinapan, south Gariahat Road. My phone no is [protected].

I bought a gas pipe from the said agency. The product details are as follows: Suraksha LPG Hose. ISI: IS 9673. Mfd by Super Seal. Lot No. 99 (09/06) Change before September/11.
I am to inform you that this hose caught fire while cooking, I quickly closed the gas cylinder before any mishap could happen. I want to know that what sort of hose did the agency sell and I want drastic measures to be taken against the said agency."
So write to nodal officer ministry of consumer affairs about this [protected]@yahoo.com

VISWANATH GAS BANGALORE BSK 3RD STAGE 4TH 7TH BLOCK .NEVER BEEN CONSUMER FRIENDLY. THEY NEVER INFORM ABOUT THE PRODUCT RELEASE, DO NOT INFORM ABOUT SAFTY . THEY NEVER TOLD US ABOUT SURAKSHA TUBE. THEY NEVER COME TO CHANGE TUBES, STOVE ETC .DUE THIS WE LOST OUR FATHER IN FIRE ACCIDENT .
WE ARE VERY MUCH DISAPPOINTED ABOUT THIS AGENCY.

I from bangalore, I booked the cyllender today (ofter 25 days), when i was contacted to our agency, they told another 5to 6 days delay, it means it takes around 1 month for 1 cyllender. I have monther, father, my wife, my children, we reqired 1 cyllender for 25 days . what we have to do for this. the gass agency not replaying properly. only they told that load is not came. if the supply is not properly from your side. or the gass agency is not distributing properly. the common famaly is suffering from this problem. govt is not suffering for this peoblem. only they give the problem to common people.

kindly give instructions to M/S AISHWARYA ENTERPRIES, Nagarabavi circle.BANGALORE


MY C NO IS 604107
MY NAME IS : BHAVANI SHANKAR

BANGALORE

HP Gas — IMPROPER RESPONSE/ SERVICE

i HAVE REQUESTED FOR 2nd cylinder on 14.01.09 and the agency people assured that with in a week same shall be delivered to you but till date I didn't receive any response in that regard even they are not replying properly. Can somehow I resolve the issue please advice. I have a baby who is live on milk and some times we are not able to serve him the milk also. They are not even addressing the case properly.

HP Gas — Improper response and non delivery

Dear Sir,

I am being Served by Viganharta Gas Agency(Distributer No : 138925) in Koperkhairane. Since last three years below are the issues i am facing this distributer.

1. After booking they don't provide booking no and expected delivery date, and used to say that they don't maintain the same.
2. Most of time they forgots booking and ask for rebooking.
3. They don't work on First come first serve basis i.e. Peoples who booked later than you could get gas before you.
4. After Follow up they Used to Say today/tomorrow but their today and tomorrow comes rarely.
5, Delivery Boy asks for Extra Money if we don't pay them next time you might get gas on your door step however we have paid for delivery.
6. After 10-15 Days of follow up they asks you to come with your gas Cylinder.

As they don't provide any booking details we can't take any legal action against them.
Kindly requesting please look into the matter.

Vijay Kumar Singh
Consumer No: 27061
Koperkhairane.

I booked gas for home delivery Booking no286033. I have got a message on 09.06.2011 that your refill will be delivered within next 48hrs. Cash Memo no. 146043. we have given a phone no 2446563. when we call we get a replay that the number doesnot exist. Today i went to the concent office he says that after three days it may be delivered. I am very sorry to say we are facing much problem due to this type of service and it is regular happening with HP. DIVINE Gas Service Distributor code no 51195-0

I am facing a lot of problem in gas delivery.The people the front desk do not respond properly to the call lines are busy.They take more than 10 days to deliver after booking .If we call and ask they say the bill is given u contact delivery man .If we contact him he delivers only after two to three days after the bill has been given..It is taking more than a month to book and get the gas.You people ask to post complaints, but don't know how far action is being taken.We have to spend all time tracking these people.

HP- LPG — Delayed Supply of refill

It is told that, the refill has to be supplied / delivered after 10 days of booking. Is it true?

If it is true, the agency is not delivering the refill in time and i am struggling to meet my domestic needs

Please confirm and act

Yours
Raghunathan

hindustan petroleum(lpg) — delaying of distribution

I AM PROBODH KUMAR HAZRA RESIDENT OF THE TOWN BURDWAN IN THE DISTRICT BURDWAN OF THE STATE WEST BENGAL.I AM A CUSTOMER OF HP LPG GAS.I AM UNDER THE DISTRIBUTOR Kalyaneswari Gas Distributor(keshabgang choti burdwan pin-713101).MY CONSUMER NO. IS 604710.AFTER RECIEVING THE GAS CYLINDER LAST TIME ON 6th MAY 2011 WE HAVE BOOKED OUR GAS ON 13th JUNE 2011 AFTER 21 DAYS OF RECIEVING.BUT TILL NOW(7th JULY 2011) WE HAVE NOT RECIEVED OUR GAS. THE CALLOUSNESS OF THE DISTRIBUTOR IS CAUSING GREAT PROBLEM TO OUR FAMILY.

I am anand Kumar choudhary.I had my connection at raipur which I have transferred to Srikakulam (A.P) in year 2010(April).Which I could not take due to transferred at different place Now again I was transfered to kolkata How can I avail the same at kolkata.Please help me out for this.

HP Gas — No new connection provided already registered for more than a month.

Hi I am Pramod Jagdale,registered for the new gas connection in last month.The executives are giving one standard answer that as soon as we get new regulators we will call u.I am sick of such answers.Not even got a different answer today also.Please help me.

Sir,
I am Mohan Lal S/o Chuhar Singh r/o V. Binjon Teh. Garhshankar Distt. Hoshiarpur,
Punjab India i wen to the Manjit GAs Agency Garhshankar Distt. Hoshiarpur Punjab India for apply the new connection i saw there no body care the customer and they said we dont have form & you cant apply two months i dont know what is going on in Manjit GAs Aagency Garhshankar i want quick action as soon as possible
Thanking you

HP Gas — Black Sale of Gas

i am costamer of HP gas me from ludhiana (punjab) i am using this gas since 1997 . our gas service satation is sahnewal . here is gas delavri is ver bad . allway a big quaes in the front of gas satation u see . and now is black sale of gas is runnig here. one gas clander, s rate in black is RS. 500 to 700. many popule sale this gas in black . and the service station also povide gas all black sale onwers . the pure person is not purchase gas for cooking. pls see this problum sir

I COMPLAIN AGAINST LUDHIANA SALES, FEROZPUR ROAD, LUDHIANA.
THEY ARE IRRESPONSIBLE PERSONS. IHAVE TO MAKE SEVERAL CALLS TO THEM FOR GAS BOOKING.
IS WAR MAIN CHAR MAHENE BAD GAS BOOK KARAI.BOOKING DE 20 DIN BAAD JAD GAS NA MILAN BARE PUCHEA TAN AGO JAWAB DENDE NE. SIR BOOKING HO GI JI JAD MAIN KEHA KE BOOKING KARAYA TAN MAHINA HO GYA, AJ KAHDI BOOKING AGON JAWAB DENDE NE KE KAL MIL JU .
AAJ CHAAR DIN HOGE KOI GAS NI MILI
KE KARIEY
CONSIUMER NO-620266
HARNAM SINGH.

Hi
My consumer number is 610793 Mrs Trupti Pimpalkar
My dealer is Tara Desai Bajirao road

In last week I have not given any refile request still I received the SMS That my booking number is 151006 & cah memo is 154829.

When I tries calling for this issue to customer service number [protected] istead of taking complaint system went for next booking no: 204782 which is not required.

Kindly look into the matter.

Contact me on my register number if any information is required.

Regards
Trupti