Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

Gas Agency Name: Smriti Gas service
Agency address: 2/55 K- block, Jahangirpuri, Delhi-110033

Stop booking of cylinder and not giving second cylinder

I am a regular HP gas consumer. I am staying in Jahangirpuri and the dealer is Smriti Gas service a few days ago we had gone to our gas agency on 12.11.2010 for Appling of new cylinder there was a requirement of some documents like residence proof, receipt slip of first cylinder. All required documents we had submitted but receipt of first cylinder has lost so could not submitted that slip but owner of this agency said to us that make a affidavit for the same and after that you will get new second cylinder. But he has written on our gas book that documents are missing. We have submitted all documents that required by gas agency owner alongwith affidavit but there is not any response till today.

From then, our cylinder is not booking by internet booking when we went to gas agency for asking reason, why internet booking is not booking our gas but he is began to say that bring that person whose name the gas is booked for sign verification, our gas is in the name of our father Shri. Anand singh so we presented our father in the gas agency to talk to owner of this agency for solve this problem and verification purpose also. But when my father arrived with my younger sister in gas agency they saw there was owner of this agency abusing to others and he was talking very badly to other and me also there HP gas distributor/ dealer is so much arrogant, misbehave with the clients, non cooperating person, Is this type of work right with clients? He was not giving any kind of information to me and other also he don’t know with this behavior we all clients have to bear too much trouble. he should not do this type of work with clients because by us he do business its his ought to client if he cannot provide gas to client and not taking responsibility of supply cylinder to client at time so he should leave this agency and give to another person who is handle well

Sir We are facing a big problem because of big family and having single cylinder and non booking of refilling. I am requesting you to solve our both problems. Kindly reply me on my email, my email address is given blow.

I will just request to look after the matter and take action immediately to try to solve this problem at earliest.all details are given blow

Name: Anand Singh
Address : H. No. B-620, K- block Janangirpuri, Delhi-110033
Contact No. [protected]
Email Address: [protected]@yahoo.com

HP Gas — Misbehaviour of local distributor

Our Gas connection no. is 612638 registered in the name of S.Natarajan, C/o S.G.Nayagam, Dinesh Apartments, Flat no. 101, Raipur Naka, Durg. Our Gas dealer name is Popular Gas Service, New Adarsh Nagar, Borsi Road, durg. The dealer never attends his phone nos. 4016170, 2322939, 2327427 and never delivers the cylinder on time. It is inconvenient to visit their office situated a distant place to book for refil and do the follow up. This complaint is of a regular nature.

true.

i am also facing the same problem but in indore.

HP Gas — Soham Gas Agency Thane

Hi,

I am facing so much trouble from Soham Gas Agency in Thane. My Consumer No is 641768. When ever I called them for booking these people will give surety will deliver tomorrow. I have to make so many calls everday for this cyclinder. This is really a very bad service from Soham Gas Agency. I am just requesting you is there any other HP gas Agency in Thane as I need to change this agency. The worst part of this agency there are 10 numbers on their book but most of the times these numbers are busy.

Its a regular practice. Min 15-20 days are required for delivery. Reaching through their phones is another challenge as most of them are kept engaged or do not pick up. HP should do some serious thing about same.

Same happened with me I booked my gas on 02-Feb-2012 & till today 14-Feb-2012 no sign of getting it. The contact numbers are always engage & there is no other way to reach them.

HP should improve on the deliveries & I am getting the same experience second time in a row!!

SERVICE REPORT :
I RECEIVED MY GAS CYCLINDER ON DT 28.12.12 AND FOUND LIKEGAE IN IT, I CONTACTED THE SOHAM AGENCY AND ASKED THEM TO SEND THERY SERVICE BOY, FIRST AT EVENING I RECEIVED A CALL FROM SERVICE BOY THAT HIS JOB TIME IS OVER AND HE WON'T COME BUT AS I CALLED THE AGENCY AGAIN AND COMPLAINT FOR WHAT THE SERVICE BOY SAID THEY FORCE HIM TO ATTEND THE COMPLAINT.

HE CAME AND CHECKED THE CYCLINDER AND TOLD ME THAT ITS O.K AND PROBLEM IS WITH MY GAY SAGADI, HE MADE SOME REPAIRING IN IT AND CHARGED 520 FOR THE SAME INCLUDING HIS SERVICE CHARGE. AFTER 15 DAYS I AGAIN HAD A SAME LIKEGAGE PROBLEM AND I GAVE A CALL TO GAS AGENCY, THEY SEND THE OTHER SERVICE BOY WHO CAME AND CHEKCED THE CYCLINDER, THE PROBLEM WAS WITH IT ONLY, THE VISER WAS NOT O.K WITH CYCLINDER .

DUE TO CONTINOUS LIKEGAE MY CYCLINDER WHICH GOES NORMALLY FOR 2 MTH ENDED IN 25 DAYS AND I HAVE TO FACE LOSS OF 520 WITH OUT REASON AND FOR ONE EXTRA CYCLINDER 910 RS. TOTAL LOSS OF 1430/-.

THIS IS DISGUSTING.

I had booked ons cylinder on 03.01.09 but not supplied till date as on 29.01.09 office not responding telephone always remin busy all thre numbers.

absolutely reight

Delay in supply, phone always busy
Dear Sir,
We have a connection of HP Gas and our dealer is "Saraswati Gas - Mansarowar-Jaipur". I have Booked My Connection on 27.1.2009 by Personely Bcoz Most of the time the phone nos is engaged and Still Today i do not received my Cyliender and I am calling there continue but noboday pick the phone.Booking boy give me a no is 1899.Pls. Help me to deliver my cyliender as soon as possible.

sir,
We have a connection of HP Gas and our dealer is "Ashoka gas agency-Subhash nagar- Jaipur -302016". our consumer code is 515489. we want to transfer our connection at Sashi gas agency- Laxmi mandir-tonk road-jaipur due to reason is we sifted our residence. my father was expired now we want transfer conncetion in name of my mother and sifted connection at tonl road. we visit personally ashoka gas agency but agency man said that come after 2 pm some time he said computer problem some time he said it is not possible. i think they blacking my cylinder...

sir pls help me in this regardsand pls take action on this type of practice

my phone number is [protected]

I am Pankaj Saindane. I had also faced same problem. Anybody has the emil id to write a complint please provide.

sir,

I am a club hp member and having club hp smart card bearing no: [protected].
While operating the card at your outlet situated at siripuram, visakhapatnam, the card was broken
and its inoperative now.
After contacting your officials at the same outlet for the card replacement, they asked me to pay
Rs. 250/- towards charges for replacing with new one. And there is no fault on my side with the
breakage of card, why i have to pay penalty in getting new one.

Hence, i request your goodselves to guide me in this matter, and suggest me how to get the new card.


Thanking You

P V R PRASAD,

hey fool advocate go to court ya

HP - LPG connection — Non delivery of LPG in time

I have am consumer of HP-LPG gas in Chennai. The dealer is Savitha Gas agency, Adambakkam. I have 2 cylinders.
1) When a cyliner finishes & try to book a refilled cylinder through phone, the phone is either busy or they dont pick up. So we have to visit the dealer to book the gas.
2) They check the previous refilling date. If it is less than 21 days, they will not book.
3) After they book they will take 10-14 days to supply the cylinder. So the total days becomes 21+10 to 14.
4) By then your next cylinder is also empty. How long a cylinder can go for a family of 5 members? In my house it goes 20-23 days.
So how one can adjust with shortage of LPG gas. To fullfill the gap of shorage either I have to use a heater or stove or borrow from a helpful neigher if I am lucky or try to get from Black Market.
Can anyone help me?
Regds
M [protected]

gas cylinder — non delivery of new connection

Dear Sir / Madam,

I hav transfered my gas connection from panchkula (Hariyana) to Baddi (solan, HP), But after 45 days i did not get cylinder after subbmiting 1500 rs. The hp deler code is[protected]. it is in nalagarh distt solan, HP .

HP Gas-LPG — Non delivery of the Gas

This is something very serious. The LPG gas which was booked on 24th september2008, has not yet delivered. Moreover, there is nobody who is attending the calls i.e. a complete non-addressal to the consumer's grievances. This being a festival season, Gas being a basic household necessity, its very bad on the company's part to play with with the customers' needs. Please do the needful as soon as possible.

I have booked new connection from a HP dealer 'Nirmal gas service' at Mundra, Kutchh, Gujrat. on 26Nov 2007. Now when almost after one & half year my turn came for the issue of new connection, dealer is denying to provide me connection as his representetive has seen a gas connection at my home which was borrowed from my company & the connection is in company's name. I will be returning the company connection once I get my own. I do not know why they are refusing me a connection once I do not have any in my name.

HP Gas — No Delivery LPG Till Date

Sir,
I am serface so many verius dificulties last many month after my complaint to high authority there is no action please take this porblem a war putinig . and solve as soon as posible.

Consumer No.608781

Gas Booking No.91276 Dt.22.12.09

Kashmiri Devi

If you are facing too many problems with your current dealer, you can get your connection transfered to a better dealer of your area. Please read this for more details:

http://welkinizer.com/2010/02/08/can-you-change-your-gas-dealer-if-you-are-fed-u...⇄

HP Gas-LPG — CASUAL APPROACH BY AGENCY STAFF

Dear Sir/Madam,
on 18 Feb I, logged a No for LPG refill on voice interactive call & got Booking No-281827. after 10 dyas i got a sms, saying about cash memo no-15467 & expected date of delivery-04 March.since 05 March i regulary did follow up with the DEVIDYAL Enterprise, but they gave response very very casually.
plz look into the matter.

HP Gas — non delivery of new connection

dear sir,

we had new gas booking on 24.02.10 for one gas connection and pay of rs- 4270/- and tell us for delivery within 8 working days , but we have not received
to till date connection,

we have telk to powai office but not available regulator from our head office
when regulator recd.then your gas delivered,

we are faced major problem kindly in urgent delivered the connection

thanking you,

from sarala prasad muni

i need to take an agent in your bunk i want to know about all the details regurding your bunk.

I agree with the above complaint.
Please be careful with Marenahalli Petrol Bunk near JP Nagar / Jayanagar 4th T Block. I have been cheated twice and I know so many people who have complained of their dirty tricks. The cashier puts all efforts to distract you or the guy filling the fuel will stop in the middle, resets it to zero and starts filling it again. Say you ask him to fill for 500, he stops at 300 and says he will fill another 200. I don’t know what way they tamper the meter, but the fuel will be far less than Rs.500.

NINAD GAS SERVICE — LATE DELIVERY CYLINDER

Hi Sir

NINAD GAS SERVICE IS VERY DELAY FOR CYLINDER DELIVERD IS NO MANNERS FOR YOUR EMPLOLYEE ALSO CYLINDER DELIVERED ON 6 TO 7 DAYS DELAYED.

Ninad Gas Agency Bandra (E), Mumbai 400 051this gas agency declare of Phone No.26422740/26409820/26435579. But this Phone Number I had dile last three days of gas cylinder Booking, Phone is ringing but not responce to me from Ninad Gas Agency. This Problem is every month I have face. Please solve my problem immidiate

Dear Sir

I also have same type of problem in Durg (C.G.)
Here in " DURWASA HP GAS Agency" shop no. 120 MPHB Complex, Malviya Nagar, Durg (C.G.) 491001

They declared two phome No. out of which one is not in presence"211193" & in second No. "4012205" Evey month when i try to book the Gas cylender continiously 2-3 days either the phone gives Engaged or keeps on rinning no one replies, now today on 17-Mar-09 I again try the same from 2.30P.M. to 5.00P.M. lastly at 4.50P.M. the receiver was picked and no budy talks for continuesly 10 Min. Then I Personally went to the dealer and booked the cylender and seen the receiver on the table then I asked for the explanation, person in the counter who received the call and put the receiver in the table replies that the booking time is from 3.00P.M. to 5.00P.M., then I told him to see the watch the time is 05.05 P.M. When I was there, Distance from My House to Dealer point is hardly 1.5 KMS which takes max 05 to 07 Min.

Then I asked for the Mobile No of Area Manager, But He had not given the same.

Non Delivery of Gas Cylinder after booking 4.4.2009( 11 days) till today 15.4.2009 not deliver. I am very sorry to say we are facing much problem due to this type of srvice and it is regualr happening with HP. My Gas Agency Shani Gas Agency, Krishna Nagar, Delhi -51, Telphone No. 20501615,[protected]

My gas connection No. 613981
Veena Sehgal
46, New Layal Pur Krishana Nagar, Delhi 51

ear Sir,

Mera Consumer No-605417, AMIT GAS AGENCY, 3, L-2, DDA Shopping Center, Kalkaji, New Delhi-110019 hai. maine apni gas 5/08/09 ke aas paas phone se book karayi thi.
Mr. Vijay nai meri gas book ki thi. Maine 3-4 baar phone or kiya to mujhe Miss Anita jo vaha shayad employee hai ne ye kaha ki gas 2-3 din mai aa jayegi. par meri gas nahi aayi.
Or aaj maine dobara phone kiya tho Miss anita kahti hai aapki gas book hi nahi hai. maine booking no. maanga to phone anita nai kaat diya. maine phir dobara phone kiya or unse booking no maanga to unhone mujhe bahut ulta sidha kaha ki gas aa jayegi na, booking no lekar kya karogi, tumara dimag kharab hai kya, gas jab aayegi tab bhej denge etc. Mera kahne ka matlab hai ki unhone itna batmiji se baat ki kya bataun. Ek ladki hokar vo ehsa behave karti hai customer ke sath. Maine Propriter se baat karvane ke liye kaha to anita nai kaha ki propriter sabse baat karne ke liye nahi hai. hamse baat karo or phone kaat diya. Mujhe Propriter ka Phone number tak nahi diya. Aakhir kya ho gaya hai kya gas ki itni shortage hai ki ek customer ko 8 din gas nahi mil sakti. plz do something hamesha se aise hi ye log meri gas late bhejte hai. or aaj to batmiji ki had ho gayi isliye mai aapko mail kar raha hu. plz meri gas kal lagva dijiye mere ghar mai gas khatam ho gayi hai.

--
BEST REGARDS
{ VINOD KUMAR } s/o Saroj Devi
IT ENGINEER
FOCUS TV (M3MEDIA)
+[protected]
+[protected]

Consumer No-605417
Booking no-116416 again on today 12/08/09

Failure in phone booking
Dear Sir,

It is unfortunate to contact over phone to Vinayak Gas King Agency at Bhopal Shop No. 19 Sector-C, Narayan Nagar Consumer No.-626502 .
No body picks up phone and books for gas delivery.

Repeated reminders have failed to produce results.

Regards,

Vivek Garg

HP Gas Cylinder — not give the cylender for proper day

Respected sir,
myself trivevi dhabre my consumer no is 616285, my full address is Pt no 149, dhadiwal-lay out joginagar nagpur.I am customer of blue flame trander, medical square nagpur.i have booking for cylender date is (old booking date is[protected]and (new booking date is[protected]BUT I CAN'T GET CYLENDER .I HAVE FACE SO MANY PROBLEMS THROUGH AGENCY. SO PLEASE I REQUIST YOU TO TAKE THE QUICK ACTION FOR POOR SERVICE .AND ALSO SEND CYLENDER AT MY HOUSE.OTHERWISE I HAVE GO TO CONSUMER COURT.
THANKING YOU!

Delay delivery of Cylinder of my consumer no. 617830 of Paawar Gas Agency, Raj Nagar, Ghaziabad.
Booked the delivery of Cylinder via. booking no. 454 dt.[protected] by phone but till date I have not received the cylinder. Every time I face the same problem. When book the cylinder they says that 10-12 days delivery the cylinder but I have not received before 20days.So, I hereby requested if not possible for supplying the cylinder as per your delivery/booking schedule time please confirm then I arrange the alternative.

Delay delivery of Cylinder of my consumer no. 617830 of Paawar Gas Agency, Raj Nagar, Ghaziabad.
Booked the delivery of Cylinder via. booking no. 454 dt.[protected] by phone but till date I have not received the cylinder. Every time I face the same problem. When book the cylinder they says that 10-12 days delivery the cylinder but I have not received before 20days.So, I hereby requested if not possible for supplying the cylinder as per your delivery/booking schedule time please confirm then I arrange the alternative.

HP — gas stove compulsory with new connection

I got a new hp connection yesterday, but to get the connection i was forced to get the gas stove which was charged at rs 1150 to me. So would like to know if there is any rule where i have to get the gas stove. I am planning to make a complaint in the consumer court.

Following is the MRTPC notification which says that it is not mandatory to buy accessories from the Gas Agencies:

http://www.hindustanpetroleum.com/Upload/En/UImages/MRTP%20Note.jpg

ur a dumbass..
its a company rule not the agency u

I completely agree. The service really sucks. They never picks the call. I am trying to call them from last 1 week but call has never been picks. They have really horrible service

worst customer service

worst customer service, they never pick up the call.

Service is really very bad
Murali Enterprises, H.P.Gas Dealers, #51, Ramanjaneya Layout, Marathahalli Extn., bangalore - 560037.
I booked gas on 8-3-12 but till now i culd't get my gas. Murali Enterprises service really very bad whenever you call up to their number they will never pickup the call. Simly they are telling u will get but tommorow is not coming becoz tommorow never cums. They are not able to maintain the services.
They will never mention or provide the proper information if at all your luck goes good phone is picked before you ask the information they will replace the phone without even asking if you have any other question or information to ask. Such a bad service that I have ever seen. I would say horrible customer service.
If there is any way that service can be put on hold and give it to some other agency who can maintain it properly.

Hi
I am complaining about one of your pump selling adulterated petrol, Located at Berthin, Tehsil Jhandutta District Bilaspur, Himachal Pardesh.We filled up our Maruti Suzuki Echo with Rs.1000 on 14th of july 2012, it was almost empty at that time...After running around 10 KM we start facing the problem of missing ignition...we get worried because i have to go New Delhi on 18th.. so next day i went to one of Maruti Service dealer in Bhota in Hamirpur District, Himachal Pardesh...I told them the problem i was facing ..he straight way asked me that where i got the fuel last time and he also told me that from you area so many other persons are also coming with the same problem...he( service person) checked the car and told me that there is water plus something else mixed in the fuel...he empty the tank and show me the water in the fuel ... i am not asking for any compensation...so please do the needfull and take a strict action against the pump owner as your company is getting defamed because of someone else actions...please reply me the progress of this issue on my email id...[protected]@rediffmail.com