Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

respected sir,
I booked gas (HP) 52 days back, my consumer no. is 635956. Dealer - Ishaq Gas Service, dodhpur, aligarh u.p. india Every time I have been informed that it will be delivered on next day and asked to contact[protected]. I have been told some or the other excuses and promised to send by next day. Unfortunately, the service is very poor and we are the worst sufferer.

with regard :

Hi My name is Sujay and I am a resident of Mumbai. We are HP Gas consumers and the consumer ID is 16179936 which is being serviced by Trimurti Gas Agency in Mulund East. I have always found the staff here to be rude and on one previous occassion when we had complained about the service, they had even called up to ask "aapne complaint kyon kiya itni si baat ke liye". But I think today they have crossed all limits of indifference towards their consumers. I called at 1030 this morning to report a gas leakage while connecting the regulator to a new cylinder. I was promised that a mechanic would be sent and now two hours down the line when I called back to check how long it would take I was told that the mechanic had left half an hour ago and should be at my place.
This is highly unacceptable as gas leaks are complaints that should be attended to on a priority basis as they could cause loss of life. I also feel that they should start giving out complaint numbers so that the complaint can be tracked.
I don't really know what venting my ire in this forum is going to achieve, but hope is something that the Indian consumer is not short on. So hoping for a change or some action.
Yours truly
Sujay

i am a resident of sarrornagar, hyderabad .we take gas cylinder form your dealer samatha shiva shakti enterpris, andhra bank complex, kothapet.the supplier(boy)always force us to pay additional money Rs.25 to 35 and Rs.50 after festivals like diwali.every month this has become like custom to them, on rejection of their demand they start arguing and behave rudely they try to take back the cylinder if we don't pay .they tells us complaints does not make any difference to them. they say--(give complaint wherever you want nothing will happen and u have to pay demanded money).please make it clear whether we have to pay more than the receipt amount .i want to bring this to your notice .please take action .otherwise we have to, for their rude behavior and illegal money demand.

Sir,
i am a consumer of HP GAS( ASHANVIT ENTERPRISES, OLD-318, NEW-400, JAWAHAR MARG, OPP. SHANI MANDIR, INDORE-452004) since 15 years, i am facing a problem, i am not getting booking slip instantly, whenever i go for booking gas, they pressurize us to purchase their personal products, instead of booking gas. please do the needful for us

your sincerly

Arun laxminarayan
(A consumer)

I am a customer of H.P. domestic Gas. The distributor is M/S Zargar Gas Agency, Khanyar, Srinagar Kashmir ph no.
[protected]


In the name of home delivery, a truck full of cylinders used to come in our locality approx. after every 15 days till October, 2008. However, from November, 2008 the the truck discontinues to visit our locality. In Srinagar there is no facility to book the gas on phone.

I requested the agency to let me know the way of getting my cylinders re-filled obviously in absence of their visit in our locality. I was provided a mobile no. [protected] and advised to contact him on phone. The mobile number was provided to me on 17th of December, 2008. Since then I have been calling on the mobile number and no body is picking the phone.

I called the agency back and requested them to provide some alternative. But they just handed over the same mobile number again with the advise to contact him.

Should i wait till the person who have been provided the mobile and the responsibility to listen to the complaints of the consumers, pick up the phone.?

Or

There is some other alternative also.

Tanveer Hussain
Zind Shah Sahib Rainawari
Srinagar Kashmir (J&K)
Ph. [protected]

Hi,
I would like to your notice that HP gas dealer base in Jayanagar
with Address
Shakthi Enterprises
#77, 4th Block, 4th Cross, K.V. Layout
Jaya Nagar, Bangalore - 560011

These people of Shakthi Enterprises hardly pick up Telephone and take bookings. Once after a long struggle after booking cylinder they hardly deliver they keep on delaying stating load didn't reach.
Day by day there service is becoming very worse and they hardly bother to serve the customers.
Please look into this matter and take action against such dealers who can't provide proper service.
Regards,
Ajit

Dear Sir,

I am HP Gas customer from last one year { Consumer No. 622132 }, I want to change my address in HP gas record so i submited application to your auth. DSA/Dist Marudhar Gas, 7th Pal Road Jodhpur .
He stamped and write on my CTA Form that " CTA out Triveni Gas ", Auth. Code Blank and no address change in pass book after that his rep. told that auth. code will sms on your mobile then write that and submit to Triveni Gas, Pratap nagar, jodhpur for other transaction .

Kindly help me to out this and resolve my problem as soon as possiable.

Regards
Vinay Kaushik
Jodhpur
[protected]@yahoo.com

Dear sir, I requested a new connection from ABM HP gas Service
100 T N Mukherjee Rd, Manik Tala more, Uttarpara (W.B) Phone No.[protected]
mail : abm.[protected]@hpgas.co.in
and I came to know from the dealer that I have to purchase an Oven from the dealer if I wanted a new gas connection.
I am an Ex-serviceman and entiled to purchase oven at a subsidy rate from the Military CSD Canteen.I do not understand why I...

Respected Sir/Madam,

We have connection with Pratap Gas Agency, Paud Road, Phone:[protected].
Consumer no: 603729
SV no and date:[protected].02.1986

We have applied for Additional Cylinder on 14.01.2008 DBC no 1030

Till today after 9 months we are unable to get the cylinder. Every time we enquire we get promise of one month later. Today we were informed by agency that if it was an new connection we will get it within 2 days. Is it due to add-on sale of stove?? I'm unable to understand this kind of difference in old and new connection. After govt. declaring in news to release the connections there is question mark on proper implementation.

Awaiting early action and favorable reply.

Yours Faithful Consumer (for last 22 years)

Pramod More
[protected]

I am a consumer of HP Gas and have a connection at Ashok HP Gas agency Distributer, Om Gali Saraipali Dist Mahasamund (C.G.). My consumer No is 603713 since my place of work has changed from Saraipali to Raipur. I applied for a change of Connection from Saraipali to Raipur (Viplav Gas Agency, Infront of Police Ground, Raipur). The Transfer voucher has been given from Ashok Gas Agency Saraipali. The Same has been shown to Viplav Gas Agency for necessary action but till date[protected] the connection has not been transferred due to which i facing day to day hardships. kidly look into the matter and take necessary action immediately.

I booked gas for home delivery on 11.10.08 but till today 20.12.2008 not deliver. Whenever i make phone call to their representative, he says tomorrow must be delivered. I am very sorry to say we are facing much problem due to this type of service and it is regular happening with HP. My Gas Agency Distributor Code is 19642700, M/s. Priya Gas Sales & Service, Shop No. 1, Bijaya Complex. N.H.6, Bargarh,[protected].

Dhirendra Kumar Mahapatra
Ward No. 15
Govindpali, Bargarh-768028
My Customer No. is 608658
Sv. No. & Dt. 1004063/10.09.02
Cell : [protected]

I HAVE BOOKED ONE CYLENDER FOR ME ON 06/12/2008 THE BOOKING NUMBER IS 1304 ALLOTED BY THEM.I HAVE VISITED FIVE TIMES IN BETWEENS, EVERY TIME THEY TOLD BY TOMORROW IT WILL BE DELIVERED.BUT TILL DATE I HAVE NOT GOT ANY CYLENDER.MY CONSUMER NUMBER IS 609697.THE DISTRIDUTOR IS RAGHUBAR GAS AGENCY KANPUR 208007 KANPUR (U.P).THEY ARE NOT ABLE TO PROVIDE CYLENDER EVEN AFTER 13DAYS WHILE SOME PEOPLE IS SELLING HPCL CYLENDER IN THE GALI STREET AND GETTING 30 TO 40 EXTRA.ANY ONE CAN SAY HOW THIS PEOPLE GOT CYLENDER AND FROM WHERE.

I have earlier registered for spare cylinder way back in 2006 with shatigas distributors located at rajpalya, bangalore. later I am moved to Andhra pradesh in september 2007, till then I was not alloted any spare cylinder. Thereafter again I moved to Bangalore whitefield during July2008 and got my connection transfered to Sri Ganesh Gas Agency, Kadgudi.. and i requested for registering of spare cylinder, but they refused to register because the registrations are closed. Hence what shall I do ... I am despirate for spare cylinder... Help me. My connection no.617051.

To
The Manager,
HP Gas Supply,
17, Jamsedji Tata Road,
Mumbai – 400020

Dear Sir,
This is to inform you that I registrar my name as customer of HP cooking Gas on 15/12/2008 at
MAA BHABANI HP GAS SALES CORPN
PADUMBASAN, MANIKTALA, TAMLUK, PURBA MEDINIPUR, WEST BENGAL
DISTRIBUTOR NAME – RANJIT KR. DAS
DEALER CODE – 309460
Phone no. –[protected]

On 27/11/2008 I received one Gas cylinder and a Regulator from his stock room. On that day I paid Rs. 33000.00 for a new connection and Mr. Ranjit kr. Das said that after 15 days you will received your all papers from my office. On 12/12/2008 he gave me only a Subscription Voucher.

Description of the Voucher –
CONSUMER NAME - DILIP PATTANAYAK
CONSUMER ADDRESS - VILL. – JOTANKUR, P.S. – TAMLUK,
DIST. – PURBA MEDINIPUR
CONSUMER NO - 665066
DEALER CODE - 309460
CONNECTION TYPE - 1
CONNECTION NATURE - 1
REGISTRATION NO - 9527042 DATE – 27/11/2008

EQUIPMENT CODE NOS. AMOUNT
CYLINDER 036 1 1250.00
REGULATOR 047 1 150.00

RS. 1400.00 has been claimed according to the Voucher. That means I have paid ( 3300 – 1400 ) = 1900.00 Rs. more extra for the same. When charged he demanded not to hand over the extra money to me. Even he threatened to take action again me.

I would request you to look into this matter personally and take a immediate actions.
Thanking you.


Dated 16th December, 2008 Yours faithfully,
Jotankur, Tamluk Dilip Pattanayak
(Mobile No. - [protected])
Email – [protected]@gmail.com

Sir,
Pls tell me what's the process of hp gas and tell me how much money requirment to take the new gas connection becouse your distributor charged lot of money. i have traying to take a new connection from last 2 year's but your distributor not give me any connection but if i pay more money he will give me a new connection. pls help me
Ashish kumar
Meerut city

I have booked my Gas on 28th Nov. It's been more than 2 weeks now and the Gas is not delivered. Moreover I take cyl only once in 4 months.

Initially he says that it is not billed.
When I scold him he says that by tomorrow he will delivery. What is going on here, I am not understanding this.

Why don't HP guys take action on these guys who spoil the name of HP for their profit...

I am referring to Manrath agency in Domlur.

Dear SirMadam
My Connection No.602684, S. No.489887. we booked gas on 2598 & recd 7118 but cylinder is not working as it is filled with water instead of gas .

you are requested to please replace it.
Thanks
Suresh Chand Singhal
[protected]
70 chah kamal hapur(Ghz)
245101

I have taken the gas connection in September 2007. but since then i have not booked for recharge of cylinder till October 2008. So my Gas connection was de activated.

I have given an application for reactivation for which they have verified and given the certificate for activation on[protected] since then i am waiting for reactivation

whom should i report for the delay in reactivation of the gas connection

Dealer : BHargavee Gas Lines, KARIMNAGAR
My Customer No 642738

IHAVE JUST SWITCHED MY JOB FROM AJMER TO ALWAR. SINCE LAST 15 DAYS IM CONTACTING BOTH THE DISTRIBUTORS AT ALWAR MOHAN GAS AS WEL AS JYOTI GAS, I HAVE ALREADY OBTAINED TRANSFER FORM FROM AJMER.

AT FIRST THEIR RESPONSE WAS IN A RUDE MANNER.
BOTH OF TEM SAID THAT THEY ARE AWAITING FOR SAV FORMS IT IS ALSO NOT AVL. WITH THE HP GAS COMPANY ALSO.

PLEASE TELL ME FOR HOW MANY DAYS I HAVE TO WAIT FOR MY GAS CONNECTION, IS'NT IT THE RESPONSIBILITY OF THE COMPANY TO PROVIDE BETTER SERVICES TO THE CUSTOMER?

WHERE SHOULD I GO AND ARRANGE THE GAS CYLINDER.
BY THIS ATTITUDE OF THE GAS COMPANIES THE CYLINDERS IN BLACK ARE SUPPLIED AND SEVERAL MAKE ARRANGEMENTS IN THIS WAY.

PLEASE SOLVE THE PROBLEM AT AN EARLIEST AS I HAVE NO OPTION LEFT AFTER APPROACHING YOU...

MANISH

Hi,

I got my HP Gas connection Terminated/Transferred via
Termination Voucher Number: 5917590 from Gurgaon to BHEL Hyderabad. My Consumer Number is: 616999.

Issues:

1. The Connection is not transferred even more than a month has passed.
2. There have been consistently intended delays from the HP BHEL HYD dealers.
3. There has been no follow ups from the dealer side and in fact they have a never called me or answered my query properly whenever I tried to reach them.
4. There phone Number:[protected]/23025134 only rings many a time and nobody picks up.
5. When I reach them today they again tried neglecting me and the Manager in charge told me to come again as they are short of some necessary documents for the papers (sheer negligence).
6. The complaint book was not given when I asked for the same.

I urge the concerned authorities to enquire the matter and save me from further harassments.

Thank You,
Abhi
(Abhishek Tripathi)
[protected]