Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

There must be a way to issue duplicate forms. Some body please help.

Non Delivery of HP Gas and Harsh behavior of — HP Gas Complaints - Non Delivery of Gas Cylender after booking & rude behavior of

I have book Hp gas cylinder through gas number - 624713 in month of may-08 and not yet delivered till 5-JUly-08. I am continuosly trying to get in touch with Laxmi Gas Agency - Kurla but every time the answer is same i.e. it would be delivered after 4 days. Now 4 days back on 1-July-08 I had called up for gas delivery and the gentleman from other side confirmed that gas would be delivered on saturday. I had called on 5-July-08 to Laxmi Gas agency - Kurla but the lady Manish repled that the gas would take another 4 days to deliver. upon shoutung on phone they agreed to deliver gas in next 2 hr but till then I had called around 10 times but no positive response from the Gas agency agent. Every time they are committing some or the other thing. Now at 5 pm I got a chance to speak to Manisha and she very rudly refuse to comiit any timelines of delivery. requesting you to please look into the matter

H P Gas — POOR SERVICE AND ASKING FOR MONEY(TIPS) ALWAYS

This is for the rajdhani gas servises Bhubaneshwar Orissa.It is a really bad experice.When i went to the office fist time i was asked to buy a gas stove(chulha).I told the i already had one and as i have moved from a joint family i need a new connection now.I was asked to show the recipet for it and i showed it.With all the surprice i was told this reciept does not include VAT so we cant take is as valid.When my stove was bought 9 yrs back there was no VAt.And a guy came and said give some bakshish and u will get it.I refused and spoke to the manager who was also non cooperative.After a lot of argument i was told someone will come a do a surver of your house.Which took almost a month.Finally with lots of visit and calls i got the connection.Now when every time i book a cylinder i am aske dto pay additional 10 Rs.On asking the delevery man says company is charging it and not us?IS THIS TRUE.TAking tips of festivals is Ok but every time i i have to pay a tip is not done.Atorities kindly look in the matter.

Another this when i bought a Gas pipe i was asked to pay additional home delivery charges is that true as wel.And was not given any recipet for the same.Even the guy who come for servisin dows not give a recipet for servisitng and when i asked him to change the gas nobes he asked me 10 Rs each.And i was shocked to see the nobes were old and used and in BAD condition.


This is a really poor service.

I agree with Harsh.Even i am suffering the same kind of problem with Nandini Gas Agency, Tiruvanmiyur, Chennai.Every month we book the gas before 10 days, even though we won't get the gas cylinder now time.And i tried to book the additional cylinder that also did not work.The agency person says that there is no new additional gas cylinder offers.The customer service is really poor.

I too face similar situation with Nandini gas, Thiruvanmiyur, Chennai.
Customer number 609690. My cell number[protected]

Whenever I ask about second cylinder I hear the same answer since 2004.
I asked for a written document explaining not to issue second cylinder but they could not show such a letter from HP. When I insisted the operator suggested I should change the agency if I am unhappy with their service.

I agree to the above said comment . i have informed the omcerned person that my cylinder is leaking. I have first informed the lady at 9.00am till now nobody bothered to look at my problem. I have small baby even for her we are not able to do anything.

they are worth less to run a gas agency to cannot keep a person to attend immediate complaint.

After registering a complaint with HP I received the second cylinder within a week.

You too can try HP complaints [Sarah Fernandus]:[protected],[protected] ext 313,[protected]FAX)

You may also use the following link; so that you can track your requests:

http://jihaan.hpcl.co.in/booking/ComplaintRegister.aspx?formID=74B3D178AA8495AC5...⇄

I agree to the above said comment .
I had not received my booked cylinder even after 15 days and when questioned politely they said it would reach me with in 2 days, after instant reminders after 2days i did not receive it for a whole month after that ...
I went to their office personally and said i had not received the cylinder and the prices have also gone up Rs. 35 which i have to pay due to their delay .The lady who's in charge doesn't know to speak decently to the customers, she's very harsh in her words.
After 11/2 months later, when my in laws went there personally a man there apologised and sent in the cylinder in an hours time
When I booked the next cylinder they behaved the same and its been 1month again.
That's when i googled Nandhini gas to see what comes up ... I have come to know, that I was not the only consumer who was going through this harsh attitude of the agency
Thankyou Unnikrishnan Nair .
Sarah Fernandus of HP complaints[protected],[protected] was of great help .I received my cylinder that very evening .

yes i also agree, the lady is not speaking decently.

HP Gas — delay in delivery of gas for over 15 days and harsh behaviour

dear sir
i have a hp gas connection (connection no 600309) with panwar gas agency ghaziabad
i booked the gas through phone
but sir 15 days are over they are not delivering the gas
i registered a complaint with hp gas complaint no 10026400
this is second time the problem is repeated erlier also i lodged a complaint just 3 months back complaint no. 10006302
this has become a recurring problem
with 21 days booking and over 20 days delay in delivery it has become difficult to survive and i have to resort to market to purchase the gas in black.
what should i do
please please advice

NANDHINI GAS AGENCIES, TIRUVANMIYUR. CHENNAI. HP GAS AGENCIES DISTRIBUTORS.

THEY ARE REALLY VERY POOR IN RESPONSE AND CUSTOMER SERVICE. IF YOU EXPECT ANY RESPONSE FOR YOUR QUERY YOU ENDS WITH VAIN FOR EACH AND EVERY QUESTIONS. IF YOU APPROACH THEM FOR NEW CONNECTION THEY WILL MAKE YOU TO VISIT THEM AGAIN AND AGAIN REPEATEDLY FOR ATLEAST 5 TIMES.. ALSO IF YOU BOOKED FOR REFILLING THE CYLINDERS THEY WILL TAKE MINIMUM OF 20 DAYS AND WILL DELIVER THE CYLINDER ONLY AFTER SEVERAL CALLS AND FOLLOW UPs.

YES REALLY IT IS TRUE THEY ARE SHOWING INTEREST IN SUPPLYING FOR INDIVIDUALS ENGAGED IN BUSINESS SUCH AS RUNNING MANSIONS SHOPS AND SO ON NOT FOR FAMILY INDIVIDUALS .FOR EX IN SHOLINGANALLUR THEY SHOW THEIR RESPONSIBILITY IN SUPPLYING QUICKLY TO SHOPS NOT FOR INDIVIDUALS .TO SOLVE THIS HP GAS AUTHORITY TO CONDUCT AWARENESS TO CONSUMERS TO KNOW ACTUAL DATE FOR BOOKING OR TO RECEIVE CYLINDER& TO CONDUCT RAIDS BY THE VIGILANCE TO CURB ILLEGAL SUPPLYING FOR ADDITIONAL AMOUNT. M.Rajendran, M.Sc., (Psycho) Citizen journalist (Dinakaran)

I strongly agree with all the above comments.
For any issues/complaints please contact 24985153.
Contact person Miss Devika.Shes good, polite and an ethical person.

Regards
Akmal

HP Gas — poor response for delivery of cylinder

Gas not delivered
My Consumer No. is 605806 and HP Gas agency name is PRIYA GAS AGENCY, 18, ABC AVENUE KALADIPET, CHENNAI - 600019.

I booked gas for home delivery on 08.4.11 but till today 19.05.11 not delivered. In this connection, number of times reminded to representative of said Gas Agency. Every time gas delivery late.Pls I request to you Pls gas send immediately.

Thanking you

Regards
T.R.Ganesan.

HP Gas — improper behavior of agency

respected sir,
myself Dr. dhiraj agrawal. staying t trivendrum kerala since last 1 year, ihad been registered to divine as agency for lpg for home,every month they will not register my as boking number untill i will at least nt call them for 3-4 times after that also when i will book my number in 10 - 15 adys in advance they will not delivere the cylender at home even after 5 10 after the cylender is over every sday i have to call agency and daily they will make some exuse due after this much also after 10 i have to go personally to agency and have handover empty cylender to agency and to take new cylender withwon expence
due to that every time i m spendin 1 1.5 thousand rupees for unnecesory irresponsible behavior of agency
lease do the needful as eary as possible

Nandini gas Agency, Tiruvanmiyur always treat the customer with harsh behavior irrespective of the person age, qualification. They always make delay for any request. whenever i go for any request they asked me to come back on next day, Also they are asking the customer to give a call to landline numbers for any request. i tried the phone number Phone:[protected],[protected]. Both numbers always use to be "BUSY" OR "RINGING NO REPONSE" NOT EVEN single time able to catch over the phone.

Then i visited to the agency and watched outside the agency both employees where sitting idle. Then i tried both the number just outside the agency. i was surprised, phone is ringing but they muted the ringtone sound and not even picking the phone when they used to sit idle.

HP Gas — irrespective response

yes.. i also have a HP connection , living in noida sector-56, I am totally dissatisfied with
Narinder Gas Agency for HP Gas.. they have the worst service in the world .. even i can't book my cylinder on time due to heavy call flow, The no. they have given to us that is[protected]/[protected] is always busy ... i tried even for whole day and the result is same .. thy also give us an IVR no for booking but that is also waist of time ..
Dilip kumar
sector-56
[protected]

Yes I do agree with you all. The lady sitting there is very harsh and irrespective of the age she speaks very rudely and use to shout. she asks for extra money and still she say to keep on waiting for the cylinder. I am a great sufferer. really that lady has left many bad memories in my mind. I would like to say that HP Gas service has to take strict actions against the lady so that in future the customer should not suffer.

I tried telephonically many times but still i am waiting for my cyliders to come as i have transferred my gas connection. Very- very poor service and bad behaviour of the lady. She shouts at the customer. this agency is worst to deal with

Booked for gas through mobile SMS . Message recieved that delivery will be on 15th. Waiting to receive cylinder leaving all other jobs. When we speak to the agent "try ring up after 3 to 4 days", this is the reply .

How do we tackle this?

Consumer

I AM THIYAGARAJAN, CHENNAI, AMBATHUR... CONSUMER OF HP GAS DHIVYA GAS AGENCY .MY CONSUMER NO IS 610210. I BOOKED A GAS AND BOOKING NO IS 203716. but I CAN'T GET GAS.FIRST I RECEIVED A MASSAGE BY AGENCY AS "DELIVERED A BOOKING with YOUR REFILL WILL BE DELIVERED SHORTLY."
THEN I RECEIVED A MASSAGE AS "YOUR HP GAS BOOKING IS CANCELLED PLEASE BOOK AGAIN." SO I WANT TO KNOW WHAT EXACTLY HAPPENS. SAME THIS HAPPENS HERE AFTER 2 TIMES. I REQUEST YOU TO GIVE ME A GAS AS EARLY AS POSSIBLE BECOUSE I WAS IN TROUBLE WITHOUT GAS. PLEASE GRAND MY REQUEST AND REPLY US ON CORRESPONDING EMAIL .

****************AND THAT DELIVERY GUY IS ASKING EXTRA 50 RUPEES AND FIGHT WITH LADY. IF WE WILL GIVE EXTRA AMOUNT FOR GAS DELIVERY MEANS U WILL SEND ME THE MAIL...

i faced the same.. today afternoon, i went there, , , such an indecent, rude response they gave... they do not know how to behave .. behaving like an uncivilized person... both the employee and the owner are devils... one big devil and super big devil... non sense people they are

Refilling

I have book my cylinder on 29 august but till date i don't have received. this time frame is fix by company or any other reason behind them Goraksh Kale

Blocking of gas consumer card
Consumer No.706789. distributor code no 959900 name consumers co op stores ltd ord factory chanda state m.s .

R/S
My Card has blocked.Asking for submission of documents.
May I know reasons for the same.Agency says you have not taken the cylinder hence blocked.It is not necessary.It is customers decession how to use gas.They dont block the card.
B.T.NAGRALE BHADRAWATI

i m s.s. manzurul haque i m consumer of hp gas my agency name is SADBHAVNA H.P. GAS, DEALER NO IS 306480, NEAR NAWADA MORE, JANIPUR ROAD, WALMI, PATNA 801505.
I AM NOT RECIEVING ANY CYLINDER, I HAVE CALL SO MANY TIME BUT THEY ARE NOT GIVING ANY GOOD RESPOSE. THEY ARE BLACK MAILNG THE CYLINDER. THEY ARE ISSUING THE CYLINDER WITHOUT BOOKING. MY BOOKING DATE IS 02-12-08 BUT TILL NOW I DIDNT RECIEVE ANY CYLINDER WHEN I AM CALLING THEY DONT GIVE GOOD RESPONSE. PLEASE DO SOMETHING. AND TAKE ACTION AND STOP THE BLACKMAILING OF GAS.(WOH LOG HAR MONTH YAHI KARTE HAIN OR TELEPHONE PAR BOOKING ACCEPT NAHI KARTE, SIRF BLACK KARTE HAIN AUR JO DIL MEIN AAYE WOHI RATE LETE HAIN. HOME DELIVERY KA CHARGE BAHUT ZYADA LETE HAIN. 02-12-08 SE BOKINNG KARWANE KE BAWAJUD MUJHE ABHI TAK GAS NAHI MILA HAI MAIN HAAR KAR YEH COMPLAIN KAR RAHA HOON. KINDLY TAKE ACTION.OK)
YOUR FAITHFULLY
SYED SHAH MANZURUL HAQUE
CONSUMER NO: 604517
AGENCY NAME: SADBHAVNA H.P. GAS, DEALER NO IS 306480, NEAR NAWADA MORE, JANIPUR ROAD, WALMI, PATNA 801505.
MY ADDRESS: MILKIYANA, NEAR COMMUNITY HALL, PHULWARI SHARIF, PATNA 801505.
MOBILE NO:[protected]

Dear Sir/MADAM

I have booked my new Gas Connection on 29th Sept. 2008 vide Receipt No. 43974.

Till now, I have not received neither Gas Connection nor any reply from the Gas Agency.

I request your good office to look into this matter on top priority & do the needful.

This complaint is against Narinder Gas Agency (HP) situated in Noida.

I have a HP connection (consumer no. 620038) in the name of Vivek Singh Kotiyal, Address - Z-278 B Sector 12 Noida. I booked a HP cylinder on 24th of January 2012 but the cylinder has not been delivered to us as yet. It causes us lots of problem.

Also the weight of the cylinders that we received in the past were not as per the accurate as it is printed in the Cylinder due to this the gas got finished before there timeline.

I would be thankful to you if you take an immediate action on this regard and make your service more flexible for your consumers.

Vivek Singh Kotiyal
Z-278 B Sector 12 Noida
Mobile No. [protected]

yes.. i also have a HP connection, living in noida sector-56, I am totally dissatisfied with
Narinder Gas Agency for HP Gas.. they have the worst service in the world .. even i can't book my cylinder on time due to heavy call flow, The no. they have given to us that is[protected]/[protected] is always busy ... i tried even for whole day and the result is same .. thy also give us an IVR no for booking but that is also waist of time ..
Dilip kumar
sector-56
[protected]

I am a resident of F 29, Sector 40. My Consumer No is 608966. Narinder Gas Agency have been my service providers since 1999. Since I was abroad for 8 months, there was no booking in my name. Upon my return, I was told that since I had not booked any cylinder within that period, my connection was surrendered. In order to renew it, I had to send an application that I was abroad. this application was submitted on 31st August 2012, at their office, in Godavri Complex Sector 37.There was no reply from them.I called them many times but they were unable to give me a satisfactory reply Upon calling up, two weeks back, I was told that they had received no answer from the Company Head Quarters. I would like, the concerned person dealing with this to kindly expedite the matter as I am deeply inconvenienced.
Anticipating a speedy respose.
Thanking you.
Tazeen Kidwai
W/o Khurshid Jamal Kidwai

Sir,

we have procured HSD Diesel 1000 lts vide bill no. 4608 dt. 09/04/11 from Sainik Filling Station, 57 km stone, NH -8, Village - BINOLA, Gurgaon-Haryana, M- [protected], [protected] Qty. 1000 Lts.
After delivery we found water more than 25 lts in bottom of drums.
We have called the party as he stated & informed us that this type of adulteration is found normally in diesel .Kindly advice me how to purchase diesel without any adulteration. Please let me confirm the fact.
Early action is highly appreciable.
Regards
Baljit Singh
Production Head
The Tribune Daily Newspaper
Gurgaon -122001
Mobile # [protected]
[protected]@tribunemail.com

Dear Sir,

No action has been taken till date, Received no suggestions to procure HSD Diesel for our Gen Sets.

Baljit Singh
Production Head
The Tribune Daily Newspaper
Gurgaon -122001
Mobile # [protected]
[protected]@tribunemail.com

Diesel aultration and pilferage is one of the biggest fraud area in India next only to 2G spectrum scam. All Telecom Operators in India put together loose, as per estimation, of about 300 crores per annum by Diesel filling agents. There is a big mafia in this which includes politicians who support such gangs. You might not have forgotten the burning alive of a senior IAS officer of Maharastra who was an eye witness and questioned a petrol bunk owner for such adultration.

Unless the Govt. of India represented by P.M, Petrolium ministry and State Govts take joint actions this menace will continue and increase as diesel price increases but the water cost (adultrant) remains same. And so the profit by adultration increases. Also the punishment for such crimes in India is very punitive and mostly nil. There should be life or even death sentense for such intensional crimes.

I have had similar experience at this petrol pump. After filling Rs1000/- petrol the indicator did not reach the usual point (I always make a point to fill up at a certain fuel level and hence know exactly where the indicator should have been)
After a lot of arguing, the manager filled up another 300 worth of fuel.

The new scam by these jokers is, when you fill up air, the attendant will inform you that one of the Tyre has a puncture. A couple of month back I was in a hurry and left my dad in the car till the puncture was repaired. When I got back, the attendant told me there were 3 punctures and demanded 300 Rs. I could clearly see there was not a single repair done (being a tube less tyre). but after a lot of arguing paid him 250 and left. Yesterday tried the same trick and just to confirm my doubt got the tyre checked by my usual tyre guy and guess what .. No puncture.

My car tyres are always detected with puncture at Sachdev automobiles malad West sv road, having minimum 3 nails, these nails are the one which are never used anywhere, sharp enough that needs just one chance to come under tyre. I suspect that these nails are purposely thrown on the ways near this Petrol pump, where there is a sharp left from chicholi bunder to this Petrol pump which is full of mud and not proper road. The attendants reacts little differently and they each other smile when they detect puncture as if i was their succesful victim.

Also they say to check the led display at start but then another attendants entertains u and then u r not able to check was the led display correctly ended with proper amount.

Also the Petrol indicator usually end up to show low amount in a very short distance. As if air was used while filling Petrol.

Avoid going at these Petrol pump.hi

I have been told that I have to purchase new stove from the dealer with new connection, which I don't require. coast was Rs. 4300 e. I need clarification about the same from the company.is purchasing stove from your dealer is required

Dear sir,

i have booked the gas connection (New) 1 1/2 year back request you to kindly issue the gas connection as early as possible .

regards
A.Viswanatha raju.

Dear Sir/Madam;
I am consumer of HP Gas from July 2003 in Chandigarh. My connection is through your Distributor Premier Gas Service, S.C.O13, Sector 27-C.Chandigarh.But they are not supplying cylinder properly since last three years. So, continuously I am facing with the problem of supply. I am not getting supply up two months. e.g. I booked my cylinder on dated 17/04/08. They said to me that the cylinder will deliver within 4 days. They hadn’t supply. When I talked them after 5 days. Again said this will deliver after 4 day days. Still not delivered. Again I contact them after 5 days. They asked come to my office and takes slip and takes cylinder from my go down. I went personally to his office. He said go your home and this will delivered within two day. I come back home. Again they don’t delivered Cylinder talked over phone. He said it will take 4 more days to deliver. Again I talked over phone after 5 days. He asked come to my office and takes slip and takes cylinder from my go down. Again I went personally to his office on dated22/05/08 and ask for slip they refused straight way. They said your booking time is over this is more than one month. Now book your cylinder today and it’ll delivered within 4 days. When I asked them why had you not given supply? They said your area is not covered by our agency. I said if the area is not covered by your agency why have you given connection to me. They asked this area is covered but we are not giving delivery in narrow street. I asked them come with me and see how narrow our street and told them its 40 feet wide street. Then he asked we are supplying cylinder in this way. If you are not satisfied with our service please surrender your document take from other agency, we can’t able to do more for you that means if I book my cylinder on 22/05/08. So I am bound to go through whole above process. I am really faded with this type of service. I am doing job in private company. I don’t have much time to follow up them.
So, Sir/Madam I request you kindly make sure supply of cylinder. Otherwise who is the distributor of my area who can supply? Kindly give me t their address and phone No. to take uninterrupted supply.

Triveni Prasad Ojha
Consumer No. 631040
H.No. 757, Mohalla Thkurdwara
Manimajra, Chandigarh, 160101.
Phone.[protected]/[protected]

My name is Devjeet Roy. And I am a HP Gas consumer since last three years- consumer no:- 601689 Agency name - Aditya Gas Agency Adityapur, Jamshedpur.Sir I had been applyeing for double cylinder since long but I had always been Inform that now double cylinder is not being issued. Sir I am working in a small scale industry and had a three years old daughter, with the present situation it is very dificult for me to adjust with single cylinder.

So I request you to look into the matter and help me, so that I be issued another additional cylinder
For which I will remain grateful to you.

Thanking you
yours faithfully
Devjeet Roy

HPCL LPG — NON DELIVERY OF LPG CYLINDER AFETR REPETAED BOOKING AND PHONE CALLS.

I have not received any cylinder in last six months from HPCL dealer after repeated booking also.
It is very difficult to book on phone also as they hardly lift the phone.
dealer:SAINIK COOKING GAS.

CONSUMER NO:621888

Dear Sir/madam

I am residing at Hisar Haryana. I have purchased connection from M/s Arya Gas Agency Hisar during sep-07. and I was promised DBC with two months but I have not received any intimation till Nov.-08 and immediately contacted the Agency for details and they asked me to submit an Application, within one month they will release DBC. So far no intimation and they are not lifting the telephone and I Booked the refil after two months and want to know the status of the same through phone they are not lifting the phone or if you dial the number most of the time no SWITCHED OFF is coming. Now I suffering without refill. This is for your kind information and necessary action.

My Consumer No.612799 [M/s Arya Gas Agency Hisar ph.No.[protected]]

Kindly send me the details of the Sale officer this concerned Area

Pl kindly give me solution for this problem

with regards

K.Sathiyamoorthy
General Manager
M/s Orion Hyundai Hisar
[protected]
[protected]

HPCL LPG — NON DELIVERY OF REFILLED CYLINDER

MY CONSUMER NO. 602591 FROM M/S "SWASTIK GAS SERVICE" KANPUR.
I HAVE BEEN TRYING TO REFILL LPG CYLINDER FOR MORE THAN ONE MONTH BUT TILL DATE I COULD NOT GET IT. AFTER SO MANY REMINDERS HE DID NOT GAVE ASSURANCE OF DELIVERY.
WHENEVER I TRY TO CONTACT HIM THEY BEHAVE IN BAD MANNER ALSO.

dear sir
my consumer number is-600886 booking on date 30.10.2009
vide no-5534 till today delar and sales officer repeated for gas remember repeated and request but not respons.
so kindly inquary this matter non-delivery of gas
yours faithfully
asish ku agrawal
bargarh orissa
M-[protected]

Sub: Complaint for act of Black Marketing by HP authorised Petrol Pump Outlet.

Dear Sir,

Myself, Madhusudan Dhar residing at HWP Colony in FCI area of Talcher has registered 3 complaints on three occasions (viz on 04.01.2008, 04.06.2008 and on 13.07.2008) in the complaint book available at your authorised pump outlet M/s Sri Ram Filling Station, Talcher Bypass, Talcher, Orissa about non – availability o[censored]nleaded Petrol on all occasions.

Sir, it may please be noted that most of the time the said pump doesn’t have stock o[censored]n leaded Petrol and customers are forced to purchase POWER (a high rated petrol by HP). Me also have faced the same problems a good number of times. I have complaint many a times to the dealer verbally and three times on written. But it seems that neither HP is interested nor the dealer is interested to provide the unleaded petrol to the customers as because non of my complaints were attended till date and the pump outlet still remains out of stock o[censored]mleaded petrol.

In fact, it is felt that HP and dealer (M/s Sri ram Filling Station, Talcher Bypass, Talcher, Orissa) have joined hands to harass the customers by not providing the basic standard unleaded petrol and wants to Black market Petrol in the name of high cost POWER grade Petrol.

I have already brought the matter to Area Sales manager Mr. Abhyankar Das stationed at Bhubaneswar, Orissa about the matter over phone ([protected]), but he too is unable to justify the matter and states that there is shortage of supply o[censored]nleaded petrol from th company (HP) and hence the problem.

Hence, sir, You are requested to please look into the matter and do the needful at the earliest with intimation to the undersigned for further harassment to the customers by not providing unleaded petrol.

Thanking You

Yours Truly

Madhusudan Dhar,
HWP Colony,
Qr. No.- B-268;
P.O.- Vikrampur;
Dist- Angul;
Orissa – 759 106
Ph.- [protected] (from 17.30 hrs to 08.00 Hrs)

Respected Sir/ Madam,

My name is Ganesh kumar, Son of Ramamoorthy, every time i book a gas it take atleast 25 days apart from 30 days of waiting period
my consumer number is 627428 Ramamoorthy, my Sister no is 614186, P.Jayaraj, My Uncle no is 627940, Rajayah .this is a pathetic service in (Dharavi) office in Vadala, When I call to Vadala office That time the phone is Continue Busy condition,
When that Ringing Phone Nobady pickup ... This Is Too Disturb Me And Above Given All... Pls Pls Pls ...
So Kindly take any Acton to Dhoshi Brother Customer care.. this is happening from last few Years, god help us... or i was change to Bharat Gas..

Thks @ Rgds By
R. Ganesh kumar
Mumbai
[protected]

its very true ..people at HP gas aundh agency are pathetic..1st of all they are rude, speaks without manners, they do not pick up the calls, infact they have delivered one faulty cylinder on which regulator nob was not fitting..even their working hours are very limited..12.30-1.30 in the afternoon (rarely) and around 4.30p.m.(evening)..Rest of the time they have lunch hours or relaxing time...Always requires contant follow ups.All these is not recent updates ..they are like these since yrs

I too faced the same problem with the distributor's phone not being answered till I started using the online refil booking facility of HP (http://jihaan.hpcl.co.in/booking/Default.aspx).

As I understand, since the online bookings are centrally monitored, the distributors are prompt in supplying the refill. Sometimes even the very next day.

So consider registering at the above site and see if you are getting prompt response.

plese orgently issue me a new hp gas connection.