Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

My HP gas consumer no. is 620778 with M/s. Gopal rao enterprises, santoshnagar, hyderabad-59. I am regularly being harassed and put to incovenience by the representatives who attend the calls of the above agency. There is delay everytime. For ex. I booked for a cylinder on 13-06-08 vide booking no. 7028 and on that i was promised that it will be delivered within 5 days. When i contacted on 6th day, i was told that u have to wait for 1 day and again on 20 JUne, 08(7th day) when I contacted on 24330210 i was informed that it will be supplied by the next day[protected] but the supply was not done. When i rang up on 23-06-08, i was told that it will be sent the same day and the guy who answered was very intimidating, rough and arrogant as if i was begging or taking a free cylinder. He remarked that "be patient u r having food because we are supplying cylinder to u". I got very angry and felt insulted by such comments of the useless fellows answering the phone calls on behalf of M/s. Gopal rao enterprises. These rogue agencies are black marketing the cylinders and putting into untold trouble the innocent and genuine customers. It is high time that strict action must be taken against such agencies and black list and cancel their agency licences.
I hope a quick and favourable action will be taken against the above agency and intimate me at the earliest

I am the owner of 3 harvester i am not getting good diesel as compare to other hp pump in harda i am always being an customer of hp pump

dear mera consumer card no 766 narayandas mahajan nam say hai gas agency wala manta nahi hai uski rasid magata haivah gum ho gai hai muze 4127 tak gas tanki mili hai meri complent vichar kere nahi muze consumer court mey jana padega [hidhi mey adhey] thankys

I have booked for a New gas connection before one month, now HPCL is saying new connection has been blocked by company due to non availabilty of equipments...
Now in this case, what is the fault of consumer, this is going to be a anti consumers service by HPCL

any help at the earliest will be appreciated...

Hello!
I have two phone number of "South Delhi Gas Service Sheikh Sarai"
they are +[protected], 26018470, but none of them is working not even showing busy.

I am trying from last two days (19 th and 20 june 2008).

I need another number if the existing number is changes.
On the internet also it has not been updated.

Thanks
With Regards!
Binod

I have lost my original documents pertaining to my gas connection.i do not even remember the consumer number. i have talked to my distributor in this regard, he says nothing can be done. i have the address proof document and identity proof document with me. My distributor says you have to take another new connection, but my problem is, in that case the existing connection and 2 gas cylinders will become illegal then. which i want to avoid....

Dear Sir,

I have applied for new gas connection, I get a varification call
from your HP gas agency one week ago. When I called them they told me the whole kit will be given only. As I had told them I don't want the stove, I already had one.

I did not understand what is wrong if customer did not want whole kit, and if he is saving some money.

to
indian oil corporation
dear sir,
this is a letter for your notice, that in gurgaon there is a dealer of india oil lpg
m/s ragu gas service
code no.[protected]

all the customer are fedup with this dealer and its service.there lpg distrubution service time, staff behaviour all r very rude and negoligence

my gas connection no. is r-6098
from the last 2 year when we book a gas refill on our gs connection book...its alwasy take 1 month more to get our cyclinder.
now on my gass conection bokk...booking date is 22/05/08 but till now i did't get my gas.

we already call and visit several times to ragu gas service but kush bhi nahi hua.

i am very fedup and upset with ragu gas service .

plz take this matter seriously or forword to particular departmant.


vishal

mobile no. [protected]
gurgaon

my consumer no is 616404 booked on 7th june 2008

I have recently moved in to Bangalore and approached a HP distributor (M/s Shakthi Enterprises) for a new connection for domestic LPG. When the distributor refused to register the request, I escalated the matter to HP Customer services. Strangely, the response received from HP was an instruction to visit the same distributor, register the request and wait for close to 3 months for the new connection to be released. The reason shown for the delay is "shortage of equipment". The explanation and the delay is completely unacceptable to me especially when I have a 3 year old baby at home to arrange food for. Thus I decided to submit this complaint.

Following is the response received from HPCL in this regard.

[protected][protected][protected]-----
From: HPGas Complaint Management System [[protected]@hpgas.hpcl.co.in]
Sent: Friday, June 13, 2008 10:30 AM
To: Anutosh Maitra
Subject: Re: [08002783] Re :New Connection Application Refused


Dear Sir,

We thank you for visiting our website and recording your query.

Please visit M/s. Shakthi Enterprises and register yourself for a new LPG connection and the same shall be released in due course. In case if you do not get the NC before the end of September 2008, please get in touch with us quoting the above Registration No. Due to shortage of equipment, we are not releasing any new connection as of date.

In case of any further assistance, you may call our Customer Service Cell on[protected].

Regards

Girija
HPCL, Bangalore

[protected][protected][protected]

My complaint no 08002111 in HPconsumer zone not solved after repeated complaints.

gas booking number:116 dated[protected]. consumer number:601686

Dear Sir

I am writing this complaint to inform about the irregularties been done at HP petrol pump whose address is as follows

HP Petrol Pump
Near Madhuban Society
Alandi Road, Vishrantwadi

1. i got My Scooty filled up few days back from this station by 2 Ltr and i travelled 40 Kms only and my tank got empty.

2. Today i went again to same petrol station to see there modus
operandi what they do they don't reset the counter to zero when some people take small quantity of petrol like 30-40 Rs. they have made one special hook for this purpose to keep the delivery nozzle so as to make believe that counter is reseted. And then they continue with the same reading to the next vechicle and charges the extra.

I hope to bring attention to the concerned authority and readers to be extra vigilant.

I want to take new connection of HP gas in BIJNOR Uttarpradesh. But when I asken on HP gas Agency bijnor Near Neharu stadium Bijnor then agency authorized person given the answer that we can not provide the new connection. Neither they are ready to take my document for preparing wating list for new connection. while i have no connection with my name and i have urgent need of connection.
My contact No-[protected],
District/ City - BIJNOR
State - Uttarpradesh.
PIN-246701

I am calling the HP gas Agency's number 26012540, 26018470 from last four days these numbers are engaged.And we cannot book the cylinder via phone.As we are all working we cannot visit to agency during day time thus facing a lot of Problem.

My consumer no is 611763. My dealer of HP Gas is Sasikrishna gas agency, Manappullikkavu, Palakkad, Kerala. I would like to post 2 complaints:-
1) For every delivery, they charge Rs.22/- extra, as delivery charges, since 3 months. I live in town limits & no such charges were levied during past 4 years.
2) They accept bookings only after 22 days from the last delivery. After the booking, a further delay of 15~20 days will be there, before delivery. That makes 40 days between each delivery.

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{1}kishangarh gas services is dealer of HP gas.
{2}.I am a cosumer of kishangarh gas services, kishanganrh {ajmer} my consumer no is 200668. {3} My refile devlivery voucher dt.31.05.08 is supplied me on 05.06.2008 after price hike. {4} Agencies have charged me Rs 50/-extra against printed voucher as price hike announced by govt. {5} The expected price hike announced by govt. of india on 04.06.08.{6} I expected fr this fourm to punish the gas agencies & arrange refund of Rs50/- from ag. {7} kis.gas.ser. not renderring their services 8am to 8pm as per hp gas guide line.

I came to Pune on 26 April 2008 and got a rented house on 01 May 2008. Since then I am trying to get a new LPG Gas Connection both with HP (Shumbham Gas Agency, Chinchwad, Pune) and BP(Rakha Gas Agency, Chinchwad, Pune). Whenever I contact them they are telling that the new connections have been stopped for a while and it will be resumed in couple of days. This is causing concern. I request concern authorities to look into the matter and ensure early resumption of new connection.

consumer no.604280
sanjay kakkar
127, pocket-b-6,
sectot-3, rohini, delhi-110085
mob.ph.no.[protected]

gas cylinder 14.2 kg booked on 28.05.2008
gas cylinder supplied on 05.06.2008, cash memo no.
10838-29, charged Rs.346.30 in place of cash memo amount
Rs.294.75.cash memo date not visible.delivered through their
supplyman Mr.lal chand moraya, who has signed receipt on behalf of agency for Rs.346.30.
i am afraid this may be mass over charging case hence please enquire into the matter.
thanks