Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

SIR,

I HAVE hp GAS CONNECTION AND MY CONSUMER NO is 608987
and Im leaving in jamnagar my supplier i booked my cylinder on 08/04/08 but till now im not received new cylinder in the mean time my second cylinder also get empty . now i have big problem .

i try to get daily with the supplier but they are telling sending -sending.

so help me out, what i do.

regards

MOHAN LAL NAGAR
[protected]

To,
Mr. Subhankar Dutta
HPCL, West Zone Training Center
3/4, S.V Road & Turner Road Junction
Bandra(West), Mumbai:400 050
Tel:26402810, [protected]

Complaint Against
Car Care Center, H.P Service Station,
Village Pahadi, Western Express Highway,
Opp. Aarey Flyover, Goregaon (E),
Mumbai:400 063, Tel No:65062445/26854894

Subject: Complaint against the Petrol Pump service guys using tricks to fill less petrol than the quantity requested.

Dear Sir,

I would like to forward a complaints against an HPCL Petrol Pump located off the Western Express Highway, Goregaon(E). The service guys at the above petrol pump resort to smart tricks to cheat people and fill less petrol than the requested quantity.

I am a resident of Borivali and travel daily on my bike to and from my workplace. As usual on November 10, 2007, I stopped at the petrol pump and requested for petrol worth Rs.300.00. While filling the petrol a service guy diverted my attention from the fuel meter by putting some free oil in bike's key hole. During this period the person filling the fuel changed the running meter reading directly to Rs.300.00 and pretended that he has filled full petrol. However, I was lucky enough this time to catch the person red-handed while changing the meter reading to Rs.300.00.

When I opposed on less petrol filled, the service guy tried to give an explanation that the machine has got halted and tries to again pretend that they are restarting the machine and starts the meter again. This incident has happened 3 times with me in the last 3 to 4 months, but was not able to take action earlier as I had no evidence.

I have registered this matter in the complaint register at the petrol pump and also reported it to the Goregaon(E) Police Station. I have also forwarded this letter alongwith copy of the Police Complaint to your above address. Request you to enquire on the issue and take corrective actions.

I am yet to receive a confirmation on the letter send by me in the month of November 2007.

Yours Truly
Allwyn Rodrigues,

Sir,
I like to draw to the notice of the HP Gas authority and the consumer forum regarding huge irregularities in delivering the refilled HP Gas cylinders to the undersigned (consumer No. 613974), as follows.
LAST 6 MONTHS GAS BOOKING AND DELIVERY RECORDS FOR REFILING OF CONSUNER No. 613974
Sl. No./Date of bookingDate of delivery Interval (days)
1/ 15.10.2007 02.11.2007 18
2 /21.11.2007 30.11.2007 9
3 /29.12.2007 17.01.2008 19
4 /29.01.2008 21.02.2008 23
5 /22.02.2008 25.03.2008 32
6 /26.03.2008 Not yet supplied 32 (up to 27.04.2008)

The concerned dealer is M/S Quick Gas Service, Uttarpara, Hooghly, West Bengal. Surprisingly enough, the bills as raised during delivery of the gas cylinders still contains a message that it is their pledge to provide refills within 24 hours.
The situation may not be different for other consumers also of the stated dealer as large numbers of consumers are seen queued up as and when the undersigned visits the dealer with an enquiry when my refilled cylinder will be delivered.
Can the situation be improved with an intervention from either the HP Gas authority or the consumer forum? Kindly initiate necessary steps to alleviate our sufferings.
With regards,
Thanking you,
DR. SWARUP BAKSHI
Flat No. E/303; May Fair Jyoti;
121/1 Br. B. G. T. Road; Bhadrakali;
Uttarpara; Hooghly – 712 232; West Bengal.

3 days ago when i went to hp petrol pump located at tonk road near sodhani sweet shop, i asked him to give petrol worth rs 100 he gave less petrol. i came to knew about that when i realised that the reading started from 40.00 . when i complaint to him the he had given me less petrol, he started making excuses, and later on he gave me right amount of petrol. lter when iwent to home i realised that he must have cheated me before, as he was making the same excuse what he used to make earlier. my point is that i must have been cheated before. please take some action against them.

MY DISTRIBUTOR IS M/S C D VORE kANDIVALI ( WEST)
HE GIVEN ME 3 NUMBER TO CONTACT BUT NONE OF THAT AVAILABLE TO ME FOR BOOKING GAS CYLINDER. I ALSO APPLY ONLINE FOR REFILLING BUT THERE IS NO RESPONSE FROM THER SIDE.PLEASE SUGGEST ME HOW TO PLACE OREDER FOR GAS CYLINDER

MY CONSUMER NO : 621951
INTERNET BOOKING NO : 60452

Dear Sir,

As my HP Gas Consumer No. is 17230296

And Distributer's Name Pawan Gas Services : 2, Vikas Nagar. Ousmanpura, Aurangabad (Maharashtra) 432005

I had got HP gas connection 6 years back, but still no additional cylinder provided. Whenever I ask, they will tell after 3/5 months. The same answer is given after that also. When we book a cylinder, it will be delivered after 3 or 4 days. No control over it. But they are giving only waiting list no. i.e. 438.

still i am waiting for second cylinder and this distributer doing nothing for consumer.

Plz do the needful.

No Additional Cylinder Provided :

Complaint Rating:
I had got HP gas connection 2.5 years back, but still no additional cylinder provided. Whenever I ask, they will tell after 3/5 months. The same answer is given after that also. When we book a cylinder, it will be delivered after 3 or 4 days. No control over it.
My Consumer No :- 621863
Agency : KEKAN GAS TINGRE NAGAR
bOOKING nO :-588 FOR 2ND CYLINDER BOOKED ON date : -14-4-07
I[censored] DONT WANT TO HELP ME OUT PLS SEND THE MAIL SO, I WILL DO, WHAT I WANT, INSTEAD OF MAILS LAST 28 DAYS U PEOPLE ARE NOT GIVING ME ANY RESPONSE

Contact No :- [protected]
Email ;’ [protected]@yahoo.co.in

Dear sir,
We have a connection of HP Gas from the past 2 years. Whenever we are asking for a additional cylinder my Gas Agency (Kurumpolil Gas Agency, Anakkara, Idukki Dt, Kerala State - Dealer Code :[protected] used to say that now a days we are not giving any additional cylinder because of cylinder shortage. Now a days they are telling if you are ready to puchase any of the appliances (whcih they displayed in their agency center) then only we will give the additional cylinder.
So i would like to know that
1. from HP they have instructed to sell like this or not.
2. from HP they are not giving any additional cyclinder for the past 2 years.

Thanks and regards,

nirmala

Dear Sirs,
I had been a consumer of LPG with your dealer M/s Panna Domestic Gas Agency, Jharsuguda, Orissa till February 2007.
My Consumer no was: 607667
Dealer Code: 964700, [e-mail ID: panna.[protected]@hpcl.co.in]
On my job transfer, I surrendered my connection at Jharsuguda and obtained transfer to Kolkata.
Unfortunately at Kolkata I stayed with my relatives and the connection was not renewed there.
Now I am back to Jharsuguda and want to avail the services from the same dealer. But I understand that the transfer order issued to me earlier is no longer valid and I have to obtain a fresh connection.
Unfortunately the charges indicated to me seems much higher than the refundable deposit amount.
In this connection, being an old consumer of HP, I earnestly request you to issue a fresh connection within the same terms and condition as earlier.

A line of confirmation in this aspect will highly be appreciated.
Thanking you.
Yours faithfully,
S Majumdar[protected]

Cons.No.504881, Agency Name Lekshmi Narayana Gas Agencies, Komalapuram, Alappuzha 688006.
Everytime delayed delivery even after 30 days of booking of refill cylinders, Difficult to get the booking telephone number always, Current booking date[protected] Not delivered till date. Reluctant to transfer the connection to nearest agency of HP at Kalavoor(Nenco Agency) to avoid additional charge for delivery and unsatisfactory service continuously.
B.Jayasree, Kanakakkunnu House, Mannancherry.P.O, Alappuzha.Ph-[protected]

This is the Complaint against operator at HP petrol center at BOMBAY PUNE Highway-In front of Alpha laval company- Kasarwadi pune-411 012,

Sir, I undersigned Mr.Rushikesh Kudale is regular customer of HP Petrol Pumps from last many years.
I have filled petrol for amount Rs-300/- at above said petrol pump Dtd 14/4/08 at around 10.45 AMs.After filling after start up of my vehicle it is observed from fuel indication that operator have not filled petrol of Rs-300/-, He has hardly filled petrol of Rs-100/ to 150/- in my bike, immediately I called that operator and asked about that .I am sorry to say that my petrol indication not showing petrol of that amount.

Rushikesh Kudale
[protected]

Dear sir,
I am from hyderabad and am a HP gas customer i want to know that as if i am receiving a cylinder on 19th april 2008 then after how many days i can booked the other cylender is there any circular for that because by dealer is telling that you cannot book the cylender again after 10 days i should complete 30 days after the date of delivery then only we can book and after that also they are taking 10 days for delivery
i request you to please helpp me out for thisand plz send a circular copyof that

dear sir
mane apne gas 7-3-2008 ko book karai thi laken muje aje tak gas prapt nahi hoi hai mai pragati office gaya tha mai mr aggarwal se mela uno ne mujse kaha tumahara address galat hai apna gas ke paper lekar aao mai apke office gaya uno na mujse kaha gas ki kamlant note kara do mane kha sir booking karane ana parta hai pher note karne ana parta mara concation[protected] ko muje mila tha lakin ajj tak beena complent ka gas gahar nahi pochi. mr aggarwal bhut abuse word use kare mai pher complent lekaka aa gaya. pragati flame ka onar kabhi apne office mai nahi milta hai kabhi office mai pocho tho he told me he went to delhi. he did not told me any proper answer.
date of booking[protected]
booking id - 11450
last refill dilivery date[protected]
kindly note my complent thanks.

virendra pratap gupta
b - 456 new avas vikas colony rampur u.p - 244901

DEAR SIR,

MY CONNECTION NUMBER 605724 AT RAVIPRASAD GAS AGENCY NACHARAM HYDERABAD, WAS TRANSFERRED TO AHMEDABAD IN FEBRUARY 2008.

DUE TO SOME PROBLEMS I CAME BACK TO HYDERABAD IN MARCH 2008, SO I COULD NOT SUBMIT & TAKE SERVICE AT AHEMEDABAD.

WHEN I CAME BACK TO HYDERABAD, I APPROACHED RAVIPRASAD GAS AGENCY FOR RE ISSUE,

THEY SAID IT IS NOT POSSIBLE, YOU HAVE TO SUBMIT AT AHMEDABAD & RE TRANSFER TO HYDERABAD.

SINCE I CAME BACK TO HYDERABAD NOW I CANNOT GO TO AHMEDABAD FOR THIS REASON,

PLZ SUGGEST US,

REGARDS,

CHAKRADHAR.

My brother Mr. Sathyanarayanan has a single cylinder and booked cylinder on 5th March 2008 and it was delivered on 18th march. Since he has only one cylinder we our family members adjust by lending the cylinders.

Again on 5th April when we called for booking the cylinder the person who attended the phone call informed that the cylinder has delivered on 18th March and booking can be taken only after 9th April. From 11th April 2008, We are trying to book for a cylinder and every day we are calling up 65632075 & 65660633 we get the message saying 'the customer you have called is busy on other call, please try later" OR the phone rings but no body lefts the phone.

I think the phones at the customer centers are used only for personal calls and when they receive any outside call they are not picking up the phone.

Kindly look into this and ask the customer centre people to attend each and every call and not to keep the phones engaged all the time.

Regards,

Satheesh

I have a HP gas connection. The problem I am facing is that the dealer is not giving home delivery. He is refusing to do so by telling that they will not give home delivery at the place where I am staying. He is asking me to take the refilled cylinder from their godown whenever I want a refill. As everyone knows, TRANSPORTING FILLED CYLINDER THROUGH TWO WHEELERS OF THROUGH ANY OTHER UNSAFE MEANS IS HIGHLY DANGEROUS AND NOT ADVISED BY HP ITSELF. Since it is not economical for me take a cylinder in a goods carrier, I asked for a transfer of the connection to a dealer nearby to my house who is giving home delivery to my neighbors. He has accepted my request and asked me to give the Photostat copy of the document. I have handed over the documents to him around 45 days back. Still he has not given the transfer and he is telling reason that THERE IS A PROBLEM IN THE SOFTWARE AT HP HEAD OFFICE AT BANGALORE. I don’t believe that HP’s head office will keep any such critical problems for this much long period. Pls suggest to whom I have to approach for the same. The details of the connection and the dealer are as follows.
Consumer No:618945
Dealer Code:963970
Dealer Address:Chamunderswari Gas Distributor, # 3 & 4, TAPCMS SHOPP Complex, A Layout, Mysore

From
Rashmi Chalke
Ganraj Residency
Tingre Nagar
Pune -411032


To
The Person Incharge
HP Gas

Subject :- Regarding @ nd Cylinder

Dear Sir

I THE ABOVE MENTIONED HAVE CONNECTION OF HP GAS, DEALER BEING Kekan gas, Tingre nagar,

MY CONSUMER No 621863,
I HAVE BOOKED 2 N CYLINDER ON 14-4-07 BOOKING NO – 588
I AM KEEPING FOLLOW UP FOR THE SAME FROM LAST 4 MONTHS, THE STAFF AT UR END DOES NOT BOTHER, U KNOW FOR UR BAD SERVICE WE PEOPLE HAVE TO SUFFER A LOT,
LAST 1 MONTH BACK I AM CONTINUOSLY SENDING EMAIL TO U, LOADGING COMPLAINTS, BUT I[censored] DON’T HAVE TO GIVE ME, SO U WRITE AND GIVE ME, THEN LATER I WILL
SEE WT TO DO.


Reshmi Chalke
Contact No - [protected]

sir, indeed it is a very sorry state of affairs, that, even today basic fundamental requirements of a citizen is highly neglected.
In the abscence of other means of fuel for cooking, we rely only on lpg gas.And that too distributors have fixed their own rules of booking time.Kamala distributors, hp gas, bahadurpura, hyderabad have minimised refill booking time as 25 days, exclusive of delivery and booking days, it clearly states as 26th or 27th day counted from the last delivery.There is on other option than to struggle a lot in this crisis every month.We request Hindustan Petroleum and the govt.of India to formulate such a policy that would help both the consumers as well as the govt exchequer.

Long Delays in Delivery of Gas Cylinders and very poor customer service.
I booked gas for home delivery on 14.02.2008 but till today 12.04.08 not delivered. Whenever i make phone call to their representative, at kondapuram kalathil gas agencies, palakkad, kerala. he always says it will be delivered after 10 to 15 days or already delivered, speaks to us as we are their slaves. I am very sorry to say we are facing much problem due to this type of service and it is regular happening with HP. This is not appreciatalbe and would face legal action from now on.

I also understand that lot of malfunction is happening at this delivery location, it was found by the police that the agency used the sell our home appliance cylinders on higher price to some other hotel peoples.

I here by request you to take very strict action towards this dealer or we as group of HP gas consumer will take this up directly to court and ban hp gas in Kerala altogether.

I would appreciate you all to take the action deemed fit with 5 working days so that no legal notice you survive.

Regards

Sasnikar
President - KGCA
Palakkad
Kerala

Dear sir,

We are staying Janapriya Apartment, Sunkadakatte. We have booked the Gas on 29/3/2008 but so far we have not received the Gas cylinder. The concerned Gas Agency is Soundarya Agencies, Magadi Main Road, A. Dasarahalli, B'lore 560079, when we contacted them for Gas, they are giving the reason that your door has been closed. Today Morning at 10.20 Hrs we have contacted them over the telelphone now they are giving the reason there is no stock and they had asked us to wait till Tuesday.

Our question is that once the cylinder has booked it should be delivered or not? suppose a consumer went outside by locking the door then the booked cylinder should be with the agency or it should be diverted to non booked consumer.

We hope that, if there is any door lock or without any follow up the cylinders are diverted to non booked consumers/other consumers for extra money. And also there is no time for the delivery, if the delivery boy thinks he can deliver the Gas Cylinder on his wish. Apartment like us there is a security, if there is a any apartment closed he can leave cylinder at security gate and ask him to inform the consumer or atleast he can leave the message at the security Gate. But nothing is happening, though we are consumer we have to beg them for the cylinder.

This is the case, the HP gas Company should protect the interest of a consumer.

Please do the needful & instruct all your distributors Particularly Soundarya Agencies, for the proper service.

Thanking you,
Rgds,
B. Nanjappan.