Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

HPGAS DEALER — VERY ARROGANT

Mahaveer Gas Agencies of Nanded, Maharashtra very aurogant staff. they always keep their ph busy. i have never faced such bad service i am getting from Mahaveer Gas Agencies Nanded.
It is affecting company's reputation. me; myself have applied for a new connection in Bharat Gas as well adviced many people not to apply for HP Gas Because of bad service of your distributer.
kindly look after, otherwise it is going to hamper company's reputation..

my self jitendra anasane consumer no-643347. i am costomer of hp agency at vashi.in front of gaodevi mandir.when i try for booking by telephone.continue ring goes but their employ they do not pick up phone. actually i have 2 cylinder. ultimately every time i have to go personally along with empty cylinder.

IN PIDUGURALLA TOWN DEALER IS NOT SUPPLING CYLINDERS PROPERLY TO CUSTOMERS, AND INSULTING CUSTOMERS

first i would like to informed you we are having hp gas from last 10 to 15 years but from one or two yrs we are face some problem of hp gas supplyer that is shree renuka gas agency in yerwada area we book our order to there office but we pay gas bill to were we collected that is godown he chages extra money and all take lot more time then other agancy early we call to the person how is inchages of godown wither gass turck is comming at what time each and every time we ask him . pls take some action to this problem as early as possobile there is lot more problem but till you phone so that we all consumers will call you person

delay to delivery of gas . booked on 28/12/2009

Consumer No: 617890
Distributor: INA GAS (Code:[protected]
Address: BOOTH NO. 46-47, URBAN ESTATE PH 1
JALANDHAR , Dist. JALANDHAR
Email: inagas.[protected]@hpgas.hpcl.co.in


Sir,
THIS IS TO BRING TO YOUR KIND NOTICE THAT I HAVE BOOKED MY GAS CYLINDER ON DTD. 18.12.2010 WITH ABOVE AGENCY. THIS WAS DONE AFTER COMPLETION OF 21 DAYS OF EARLIER DELIVERY AS PER THE ADVICE OF THE AGENCY, BECAUSE THEY ARE ACCEPTING BOOKING ONLY AFTER 20 DAYS OF EARLIER DELIVERY.
THE GAS AGENCY PEOPLE ASSURED ME THAT I WILL GET THE CYLINDER AFTER 15 DAYS BECAUSE DUE TO SHORTAGE OF CYLINDER DELIVERY FROM THE COMPANY. I DON’T KNOW WHETHER THIS IS TRUE OR FAKE. BUT TILL DATE (it’s already 24, 25 days passed) I HAVE NOT RECEIVED THE DELIVERY OF THE REFILL CYLINDER.
REGULARLY I AM REQUESTING THE AGENCY AND IN-PERSON MEETINGS, THE PEOPLE INCHARGE WAS EXTREMELY RUDE TO ME AND THIS TYPE OF BEHAVIOUR IS ABSOLUTELY UNACCEPTABLE. EVERY TIME THEY ARE ASSURING ME THAT CYLINDER WILL BE DELIVERED TODAY, TOMORROW AFTER 2 DAYS ETC AND THIS IS A USUAL SITUATION. BUT NO ACTION IS TAKEN TILL DATE. THE DISTRIBUTOR ALWAYS DOING ILLEGAL ACTS WHILE DEALING WITH THE DELIVERY OF GAS CYLINDERS, AS A GENUINE CUSTOMER I WANT TO KNOW WHAT THE REASONS ARE FOR DELAY IN SUPPLYING GAS ON TIME FOR SUCH A BIG GOVERNMENT ORGANISATION LIKE HINDUSTAN PETROLIUM.
REQUESTING YOU TO PLEASE LOOK INTO THE MATTER IMMEDIATELY AND TAKE NECESSARY ACTION AS WE ARE FACING LOT OF PROBLEMS. NOW THIS IS LIMIT.

THANKS AND REGARDS

PYAR KAUR

HPCL - Gas — Delay in Refill delivery

I booked a reflll online on Dt- 02-3-11 vide Sr. No- 435968 & delivery made on Dt-18-3-11 after mkg a complaint on dt-17-3-11, vide No[protected]. Than on Dt-22-3-11, I asked frm consumer zone, d reason of a long time delay in delivery. But they not given any response till now. It shows some discrepancy at distribution point & at d end of complaint zone also. plz look into d matter & explain.

HP Gas Limited — Delay in refill delivery

Sisir my refill booking date is[protected] in HPCL indian Gas limited, and my booking no. is 383, but yet i have not recived refill and not any respond from Hp gas limited, umaria

his contact no. is[protected] has always come switched off

HP Gas — Regarding booking of 2nd cylinder

Sir,
I had registered a complaint regarding booking of 2nd cylinder.The distributor in Burla, Sambalpur M/s Choudhary Gas is charging an amount of Rs 2000/- as service connection charges to apply for a 2nd cylinder.I wanted to know whether this amount which is being charged by M/S Choudhary Gas is genuine or not.Apart from this he is very rude in his behaviour from the very beginning.
Kindly look into this matter as soon as possible so that I can apply for the new cylinder.


Pramila

late delivery of cylender & no reply for new second cylender

Dir I want to 2nd cylinder please my request process kana ram jangid s/o radhayshayam jangid consumers no 227156

Dear Sir,

I am a hp gas costumer for last 10-12 year and my connection no.614817 from yogesh Gas Agency and I have booked refilling last 1 month we try to registered but no-buddy reply my booking but I havent recive my cylender and no body picking phone so kindly help for the same.

kindly provide gas cylender as soon as possible.

Thanks & Regards

HP GAS
Your service is very bad last 6 month.


nazma shaikh .no.[protected].

sarwar shaikh .no.[protected].

With due respect I am the holder of consumer no 612904(Reg. no 9954170 dt[protected] under the Distributor of Tapan Saha(code-965710) of M/s H.P. Gas Centre, B.T.Road, Panihati, North 24Pgs, W.B., resident of Naba Kamar Gati(Naba kumar Garh), P.O.-Jugberia, Via-Sodepur, North 24 Parganas, Kolkata-700 001.Last gas cylinder supplied me on 04-09-08 and I have booked for next cylinder on 27-09-08 physically at Panihati office(no function was working of IVRS for booking).I was making phone form 15-10-08 onwards and several times requested at Panihati and Jugberia(godown-maximum time locked the offfice).Ultimately the cylinder was supplied on 07-11-08.
Next time please send me the cylinder in time.

Several times made prayer to the distributor for double cylinder but they are not taking any action against this matter.
Please make all the necessary action to get me one more cylinder in my name.
Thanks.
Date[protected], Time-12-15 p.m. akmallik

Mr. Hariharan is my relative and he is the consumer of your LPG service. His consumer No is 606858 and his connection is with Muthu Gas Agencies, Natesan Nagar, Puducherry.
He already has another LPG connection with IOC through their dealer M/s Ranga Agencies Puducherry. As per the new rules, those who hold more than one gas connection in their names are asked to surrender one connection. As such, Mr. Hariharan, who has two cylinders with IOC has chosen you surrender your gas connection.

Since Mr. Hariharan was professionally engaged and his office timings clashes with the timing of Muthu Agency, requested me to enquire about the procedures of surrendering the gas connection to your agency.
As such, today i.e. on 19/11/2009, at around 3.00 PM I went to your agency M/s Muthu Agencies to enquire about the procedures to be followed in surrendering the Connection. The staffs at Muthu Agencies were very rude to say the least. When I asked them to provide me with the information on the steps to be taken for surrendering the connection, they demanded consumer number to me. I told them that I do not remember the consumer number immediately, but since my queries were limited only to the procedure of surrender I told them that the can give the said information even without the number. But, to my shock and surprise, the staffs at Muthu Gas agency refused to even talk to me on the subject, unless I give them the consumer number. I told them that the customer Hariharan is my close relative and I have come only on his behalf. But they treated me very shabbily. I then met the Manager to obtain details of procedure to be followed in surrendering the connection.
It is most unfortunate that even the manager refused to divulge the procedure unless I give the consumer number. He was very rude and arrogant and refused to offer me even a seat to sit. He just dismissed me from his presence without giving me any information telling me that he can talk only if his customers come personally and not to third parties like me. When I told him that the information I am seeking is not confidential and he is duty bound to give me the details of surrender procedure, he got wild, picked up quarrel with me and directed me to give a complaint with you. When I asked your address for lodging a complaint, he refused to give me even that.
I am shocked and dismayed by the kind of response and treatment I received at the hands of your agency. I am at loss to understand, why the agency could not tell me the procedure of surrender, without the consumer number. I do not understand as to what is so confidential about it. As a relative of the customer, I had every right to demand information even without disclosing the number. Infact, I gave the name and address of my relative Hariharan and asked them to check their computers to find out the number. But they refused to do that and demanded that I furnish the number.
M/s Muthu Gas Agency was bound to give the requiste information on surrender of cylinder, when I requested the same on behalf of my relative. They cannot demand that they will talk only to their customers and only if consumer number is furnished to them. I am not aware of any such rules, laws, regulations or notifications which mandates disclosure of information sought by me only to the consumer and only on furnishing the consumer number.
You are aware that now it is compulsory for the customer to surrender extra gas connection to have uninterrupted service. Even Ranga Agencies has refused to give Mr. Hariharan the cylinder unless he surrenders the gas connection with Muthu Agencies. Thus Mr. Hariharan is in immediate need to surrender the connection with Muthu Gas Agencies. Your agency is unnecessarily made me and my felative run from pillar to post even for getting the information on procedure of surrender.

The staffs at Muthu Gas Agencies has misbehaved with me and has treated me shabbily for no reasons on unreasonable and unacceptable grounds. They have practiced unfair trade practice in making unreasonsable demands for which suitable action is required to be taken at your end.
I request you to take up my grievances with Muthu Gas Agencies and take appropriate action against them for disrespecting the customer, denying information which they are bound to disclose on unreasonable pretext and causing mental agony and pain to me.

i living in kechery at trichur kerala i need new lpg connection i went local agency at trichur thy told me they cannot recive new application . what is the procedure to get new connection ? which is agency to supply in our home town pls advice me and help me,

Might have been some one off incident. The gas agency by far is the best by my experience. I have seen agencies in different parts of the country but this one stands out atleast for me. though I can not comment on other agencies of Noida.

i resides in sec-12, i need a new connection, plz let me know how to get it as soon as possible

jitendra soni
engineer
PS PEM/BHEL/NOIDA

Dear Sir,

This is k.koteswara rao, working with DALMIA CEMENT (BHARAT)LTD., chinnakomarla village, kadapa district, i am staying with my family at produtur, kadapa district, Andhra Pradesh, Sir we need HP LPG for domestic purpose, in this regard kindly what is the procedure for apply for new gas connection.

kindly send details for application for new lpg gas for domestic purpose.

thanks & regards,

K.KOTESWARA RAO
mOB: [protected]
Proddtur, Kadapa, Andhrapradesh

Hi,

I have been staying in hyd since Feb 2007. Till now I dont have gas connection. I need it as soon as possible. I went to kukatpally HP LPG Gas Office to apply for LPG Gas Connection many times. They rejected each time. Kindly make me have a HP LPG Gas Connection. I am working in IBM India Pvt Ltd.

I am looking for possitive reply from you.

My Residence Address is mentioned as below.

Srinivasa Kanna Korada
Plot No.45, Power Nagar Colony,
Moosapet, Hyd-500018.
Mobile:[protected]

Thanks & Regards,

Srinivasa Kanna Korada

hi
how do i get the new LPG connection give me the detail pl help me,
thankyou

Dear,
Sir me Debasish Dash Of Sonapali, Sambalpur, Booked a new gas connection at TARINI GAS last 30.10.08 .but tilldate i haven't got the connection when i visite at TARINI GAS one lady told me come here after Election . then I went to her on 27.04.09 then that lady told me come after election result .
then i went to her on 22.05.09 then that lady told me come after 15 days .pls make a solutation of this kind of issue .

Hi,

I have been staying in hyd since July 2009. Till now I dont have gas connection. I need it as soon as possible. I went to sikanderpur, Ballia (U.P) HP LPG Gas Office to apply for LPG Gas Connection many times. They rejected each time. Kindly make me have a HP LPG Gas Connection.

I am looking for possitive reply from you.

My Residence Address is mentioned as below.

Gautam Kumar
Back Side Of Raj Shree Cinema Hall
Sikanderpur, Ballia, U.P
Mobile:[protected]

Thanks & Regards,

Srinivasa Kanna Korada

Hi,

I have been staying in Sikanderpur, Ballia, U.P since July 2009. Till now I dont have gas connection. I need it as soon as possible. I went to sikanderpur, Ballia (U.P) HP LPG Gas Office to apply for LPG Gas Connection many times. They rejected each time. Kindly make me have a HP LPG Gas Connection.

I am looking for possitive reply from you.

My Residence Address is mentioned as below.

Gautam Kumar
Back Side Of Raj Shree Cinema Hall
Sikanderpur, Ballia, U.P
Mobile:[protected]

Thanks & Regards,

Gautam Kumar

HP LPG — New Connection

Dear Sir,
I am an employee of an International NGO placed at Koraput. I want a HP gas connection for my domestic use. But I do not have the ration card or a house in my name. I have Bank Passbook, PAN Card, Driving License in my name. I have approached to the only Distributor at Koraput (M/s Muttyalama Gas Agency). But he denied of providing me a new connection. I am staying with my family. So I am facing a lot of difficulties in getting the fuel for my food. The distributor is similarly doing lot of harrasment for innocent tribals who are approaching for a connection taking a plea of differewnt documents. As i am a learned person can able to access to the information & internet and register a complaint. But it is almost impossible to file a complaint by such hundreds of people. Similarly my colleague is staying in a rented house at koraput. He has PAN, Voter ID, DL, Bank Passbook, but in the different address than koraput. He is also debarred of getting a connection. So can you pls suggest whether we both are able to get a new connection or not. If yes pls issue a letter to your distributor at Koraput in general not to harras or dissappoint the customers 7 give proper suggestions.

Hope to get a reply soon

With regards

Jogesh Raju
Pujariput
Koraput
+91-[protected]

I have experienced the same thing when I got to fill up my car. They don't reset the meter in case the customer is not attentive. Suddenly, the customer realizes that the meter has crossed an unrealistic amount.
During filling, they try to diver the attention by asking if you have card, or want to go for PUC etc., and try to generate an opportunity to stop early and then quickly reset the meter to zero to say, that the filling is done for your said amount.
Further, their petrol is adulterated. I have seen my colleagues complaining of break-downs and engines not starting after filling from this petrol pump.

Hi,
I also had the same experience.Now i have stopped using this pump and have spread the words. This has happened twice for me and on second occassion i caught him red handed. Similar experiences was faced by many of my collegues. This happens especially for amount > 100. Since they never reset the meter from earlier bike's reading.


Regards,
Prasad

I want to complain regarding this HP petrol pump in Gurgaon. Its near sector 46 as we go towards Sohna Road.
I realized they have found a new way to cheat people.
The meter would start from 0 but while filling one guy comes up to distract you. They would say something regarding the bill or about washing the car...anything...and then when you look back towards the meter, it would be at its final value. What they do is they pause the filling in between and reenter the value so it looks like the meter has reached its final value.

I also encountered the same as you all guys and but due to my alertness they were not able to dupe me.
It happened to me once and after that I always keep myself alert. There modus operandi is very simple. They will divert your attenion by asking for money or cross asking if you wanna a Ra 100 or Rs 200 fill and thats it your attention goes and you lost the money.

Well this time I decided to go against it and browsed through HP sites and filed the complaint about the Petrol Pump.
If you too wanna file a complain go through the link and do it so that these HP will know how his employees and dealers making a fool of the customers.
http://retailcms.hpcl.co.in/retailcms/registeruserissue.aspx

I agree completely. They tried cheting me twice, I wa salert so they could not cheat me.
However when I tried filing complaint in the office, no one was there in office and when I found the manager, he was not willing to accept complaint. He used almost foul language and forced me to do whatever I can do.
I have filed complaint on HP website, hope to see a resolution.

This petrol Pump(Opposit to Mc Donalds) is fraud.
Once I asked the attendant to fill for 500 Rs, He just started fillling it in the mean time my key felt down and I got it picked and saw he is done with the filling this entire episode happened with in 20 seconds.
After filling I asked "How can It be so quick?" he said that We are done with the filling for 500/-
Then I saw my meter it did not rise even as it rises for rs 200 filling.

ce108

I have been visiting this pump several time but i haven't notice such things as i request them to show zero before i fill the petrol u guys do ask them to show zero.

today while driving my car at bangalore a guy in HPpetrol bunk uniform with name tag (DEBATERANYA) riding a yezdi no- ka05L 3700, came suddenly in front of my vehicle, i applied sudden brakes n told him 2b careful while crossing in return he shouted at me n told me that he is wearing a HP uniform he has got immense power n if he hit me too thn also i can do nothing & he added he works on the hanumanthnagar 1st cross hp petrol baunk at bangalore. even he told me if i complain against him management will not take a single step against him so he can do anything he wants, i didnt went into argument & went away. it seems that now a days HP petrol bunk managements encourage such kind of activities to their staffs. after this i strictly avoid taking fuel from HP bunks n told in my office too, to avoid hp n specially this branch. previously i was a hp customer but am not now. n 1 more thing i complaint against tat guy at HP & seriously they ignored the matter.

in regards to my earlier posts i must say today am really greatful to the propiter of the HP petrol bunk in hanumanthnagar 1st cross as he personally called me up & threatened his staff for such a behaviour.
hope other bunks do the same for there customers. atleast now i can assure that i wont black list this bunk from my list. as i was really moved by such kind of behaviour from there management.

Yes it has happened with me. Its a serious issue because it feels as is there is no protection for the consumers. If such incidents keeps on happening then the amount of fraudulance will keep on increasing. I strongly feel that strict action has to be taken so that the customers are protected against such fraud.

Today, i experienced very bad with the petrol pump at hinjewadi near KPIT. I told him loudly to fill petrol of 300/-. He started filling petrol.. meter reading started but petrol filling not strated at the same time. After telling several time to fill for 300/ he filled petrol for 200/- only... again i told him i want to fill for 300/- he again started to fill for remaining 100/-He started again and same thing happened.Meter started but petrol filling started late.. He was breaking the petrol flow by in his own tactics.. I am really worried about this petrol pump...

HP Gas
Posted:[protected] by BIDYA BATI DEVO Send email


NO DELIVERY OF GAS ON TIME N FAKE EXCUSES OF RULE OF 21DAYS
CONSUMER NO-602139 PHONE NUMBER-[protected]

CITY : BIHARSHARIF(BIHAR)
DISTIBUTER : M/s. SHREE RAM HP GAS AGENCY
ph. no- [protected]
DISTRIBUTOR'S CODE : 309040
SIR/MADAM,
I GOT DELIVERY OF GAS ON[protected]. THEY TOLD ME TO BOOK CYLINDER AFTER 21 DAYS AS PER HP GAS RULE, AS WHAT THEY TOLD ME THATS ITS RULE OF COMPANY THAT THEY CANNOT TAKE BOOKING FOR NEXT CYLINDER BEFORE 21 DAYS OF DELIVERY. THE SOFTWARE WHICH THEY ARE HAVING OF COMPANY DOESN'T ALLOW THEM TO BOOK CYLINDER BEFORE 21DAYS. THEN AS PER THEIR INSTRUCTION I BOOKED CYLINDER ON[protected]. THEY TOLD AFTER TEN DAYS YOU WILL GET CYLINDER. FROM THAT DAY I AM CALLING THEM REGULARLY AND NOW TODAY THEY ARE SAYING THAT I WILL GET CYLINDER ON OR AFTER 13-02-09. THIS NOT I M FACING THIS TIME EVRY TIME I WAS TELL ABOUT THIS 21 DAYS RULE. I HAVENT READ THIS RULE ANYWHERE WHAT THEY ARE TALKING ABOUT AND IF SO THEN IT WILL BE FOR SINGLE CONNECTION BUT I HAVE TWO CONNECTION SO I DONT THINK I NEED TO WAIT FOR 21 DAYS. THE THING IS THAT EVERYTIME I AM NOT GETTING CYLINDER ON TIME. SIMPLY THEY ARE TELLING SOME REASONS. I AM NOT ONLY THE PERSON FACEING THIS PROBLEM . EVERY COSTEMER FACING SAME PROBLEM. PLEASE TAKE NECESSARY ACTION AND ARRANGE FOR CYLINDER.

WAITING FOR YOUR REPLY AND ACTION

TANKING YOU

yours
BIDYA BATI DEVI
CONSUMER NO-602139
BIHARSHARIF(BIHAR)

I am Maya Mirashi the customer of the- blue frame traders hanuman nagar nagpur. I also face the same problem for booking after 21 days after booking i also give the reminder after 2 days which is very problematic for us.
Plz kindly give suggestion on this. I am waiting for your reply.

Dear Sir/Madam

My consumer no is 614604, I booked a cylinder on 15/05/2009 and got that cylinder on today( 16/07/2009). I have Two cylinder and 2nd one booked on 20/06/2009. The delevery person crossed the 2nd booking and told that as per gas act none can booked two cyliders. After getting one gas can book another cylinder after 21 days. Is there was any such rule? While my both cylinders are empty and no shedule of them for suply the cylinder in time. We are presurrised to use another way for cooking. I need help like others are facing same problems. I am waiting for your kind reply. My contact no is 91-[protected]

With Thanks and Regards
Kabery Mukherjee

HP Gas — forgery

to whom so ever concerned.

two weeks back i have called up the gas agency which is in dhole patil road for booking. they informed me that call me on 15th oct 2009, since u have not completed 21 days of earlier cyclinder delivered.

when i called up on the 15th oct 2009, i was schocked to know that they have delivered the cyclined to me on previous day. i asked them who as signed? they have no answer.

tell me what i happening here. what shud i do? i there any one to look into it and find out on the
issue?

best part is that when i told u r staff that i will complain, they are not bothered? thanks for keeping such wonderful staff.


consumer number- 618018
consumer name- prabhakaran.b

whom so ever concerned.

hope the management will strickly take action on the complained filed in the net.

m-[protected]

consumer number- 618018

HP Gas — No delivery of Gas for 21 Days

Dear Sir / Madam,
I Prem pal Yadav, Consumer No. 675595date 6/5/2009 had booked for refilling of Cooking Gas Cylinder on 19th Sep 2010 vide their memo no. 6661.
It is distrubing to hear that the personnel at agency always give a reply that it will be delivered in a day or 2. Request explanation be sought from the vendor for not adhereing to the schedule of delivery.
Would appriciate a reply at [protected]@hotmail.com , [protected].
Regards
Prem Pal Yadav

A delivery boy of hp gas at loni had given an under weight (unfilled) cylinder and charged full amount (INR400/-) and against that took back an Indane cylinder.

Most of the time their phone is engaged and if in case the bell rings, noone picks up the phone. Apart from that if you visit their office to complain, they are even rude asking to try the no. in front of them... now that sounds ridiculous...they think the customers are fool!!!...even these kind of complaints on this page hardly matters to them as a similar kind of complaint was lodged earlier by a customer but they still continue to give their tactless service to the customers...i hope my complaint would not go in vain & an action would be taken against this agency.

HP should block this kind of agencies, experienced the same

Gas smell is found from refilled bottle l

I too have had, and have, great trouble with Pelican Gas. They take money greedily but are reluctant to give service in return,

hp gas pelican gas agency — misbehave of pelican gas agency

Dear Sir,

I have HP gas connection from 20 years.
Our HP gas distributor/ dealer is pelican gas agency and our account # 612798. This is very disappointing to say that pelican gas agency doesn't have sance how to talk to customer they talk very arrogantly, misbehave with customer.

Kindly do some need full, so that customer can be happy with your service.

Thanks
Arti

hi, this is ranjit and my consumer no is 607148 and issue it that i have been trying to book riffil since 11th jan 2010. but riffil is still not delivered to my home--Add-12228 trilok puri delhi -91, and a lady who pick up phone in agencey, she does not provide booking no to customer and same thingh happened with me, she did not provide my booking no. and deiconnected the call and when i tried to call her again but she disconnected the phone again and again. and now when i try to phone her to know about riffil delivery. she still keep tempting me and since i am still not get my riffil while it is 18th jan, 2010. that lady always does same and she also does not talk to coustemer politiy and pelican gas agencey always take time to deliver the riffil above one week.and i would like to comment on this that pelican gas agencey, service is pathitic and very poor and please improve service level otherwise we have to move to another service provider

My Consumer No. is 9021 and HP Gas agency name is PELICAN GAS AGENCY, MAYUR VIHAR, PHASE -1, Delhi-110091

I tried to book gas for home delivery from last 10 days but till date there is no delivery, while booking through the mobile no. [protected] after completing all the steps through phone lastly they are saying that we are no able to process our request. I am very much suprised that what a bad servie that you (HP) is providing to the customer. More over if we are goingto book directly they will not accepting the bookingalso. They are saying that you please book through phones, we are not accepting the booking directly., Please advice us that how we can book this or else we have to take necessary action .

My consumer no is 624513 and HP Gas agency name is Pelican Gas Agency, Mayur Vihar Ph-1, Delhi-91.

My booking date is 22nd Jan 2011 but till date there is no delevery, while booking through the mobile no [protected] but still wait for the delivery, I am not aspecting this kind of service from the HP Gas. Kindly suggest how i am get the cylender because i have single cylnder connection.

Hi,
Its Bhupal singh Manral, consumer no.623917, even i am also became the victim of such incidents not a single time, many time. I don't know whats the wrong with the Pelican gas agency management, or staff...this things happened so frequently with me atleast. if i talk about present i book my refil on 24 feb.2011, on booking no.412646, but still waiting for the deliver reach to me.

And the more ironical is on last 18th March..2011, i received delivery sms from the agency in which they claim in next 48 hours they will deliver the refil, but after 8 days past ...i think still they waiting for their 48 hours.

Is any one from the PELICAN GAS AGENCY management side could tell me boss how much more i need to wait for the same ????? or when onwords you guys will update your services, and will provide efficient services to your esteemed costomers who are the source of your bread and butter.

so don't play with them, its just a suggestion, don't mind.


Bhupal Singh Manral
cont no-[protected]
Consumer no.623917

My Consumer No. is 621146 and HP Gas agency name is PELICAN GAS AGENCY, MAYUR VIHAR, PHASE -1, delhi

I booked gas for home delivery, but till date there is no delivery. In this connection, number of times reminded to representative of said Gas Agency. They always say that you will be getting gas tommorrow morning. but no of tommorrow passsed away. and i am trying to call on mobile, phone nos, all the nos arre going busy & busy, last time also i have faced the same problem as i received the gas very late after reaching to the gas agency, that lady assurred me, sir aap jayia me one hour me gas bhajati hoo. This time my both cylinder are empty and my family is in very much trouble. In this regard, you are requested to take necessary action against owner of Gas Agency and arrange to provide filled cylinder at the earliest I hope you shall take strong action and instruct to them for not repeating this type of mis-chief.

R C Bhattacharya J-79 pandav nagar delhi-92...Gas no.602694
we have been suffering since 1 year due to irregular gas cylinder supply...whenever we book a gas cylinder we get it after 2-3 months...
i have recieved a message on my phne on 5th of november but it has not been delivered yet...so please kindly take some action towards it...

My consumer no is 622223 and HP Gas agency name is Pelican Gas Agency, Mayur Vihar Ph-1, Delhi-91.

My booking date is 13th Dec 2011 and today is 4th Jan 2012, it is around 21 days, but till date there is no delevery, while booking through the mobile no [protected] but still wait for the delivery, I am not expecting this kind of service from the HP Gas. Kindly suggest how i am get the cylender soon.

Myself Meenakshi, want to do complaint against Hp Gas Agency regarding late delivery which a problem facing by several users. The agency named Pelican gas agency Mayur Vihar phase-1 delhi -91 And my consumer no is -605320 i booked gas for home delivery dated 10.1.2012 and today is 8.2.12 its almost one month and till now i have 'nt receive any delivery. Doing late delivery its a casual thing for this stupid agency, even we don't have any contact No on which we can tell our problem all your given nos in out of service and busy. We never found any positive response due to that we are totally fade- up with your poor service so please do the needful ASAP.

Dear Concern Person,

I have booked my gas always on time...for past two months I am not getting the delivery...previous month I booked the Gas/ Booking no:- 28656, but didnt receive the delivery yer. Kindly look into matter & do the needful.

BRgds!
Rajendra Tiwary agency Name : HP/ Pelican Gas Agency, Mayur Vihar
Consumer No: 622145

गैस कम लेकर आते है और पेसे पूरे लेते है उल्टा बोलते है कि अगर यहा से नहीं लेना तो खुद agency से जाकर ले आओ
और खुद किसी के फोन से गैस book करके उठा लेते है complain करने पर सुनते नहीं है

i have one gas cylinder. we applied for the 2 nd gas cylinder in March 2007. Till now we did not get cylinder. each time when we are asking in agency, they are telling that it has not come, some times as it was cancelled. Can you please explain me the follow up procedure

AFTER A LOTS OF TIME GOING TO SAMLESWARI GAS AGENCY,
KAMLIBAZAR, SAMBALPUR ORISSA
HIS NO. 13003700
THEY ARE NOT DELIVERING THE GAS WHEREEVER OUR BOOKING IS SINCE 26.9.07 VIDE SERIAL NO. 2717 DT. 26.9.07, AND TELEPHONE LINE I UNABLE TO CONTACT BECAUSE TELEPHONE LINE ALWAYS SHOWS ENGAGED . ALSO BOOKED COMPLAIN FOR THIS ON HP CONSUMER ZONE ON INTERNET VIDE COMPLAIN NO. 07006235 DT. 9.10.07 TILL YET NO ANY DELIVERY OF GAS HAS GIVEN.
SO I REQUEST KINDLY ARRANGE TO DELIVERED THE GAS.
THANKING YOU,
WITH REGARDS.

HP Gas — NON DELIVERY OF CYLINDER/PHONE LINE ALWAYS ENGAGED

Dealer name: Sai Krishna gas agency
Gachibouli, R.R.District
Hyderabad

Cons. No 605119
Date of Booking: 21.03.08
till to date not delivered
NOT DELIVERY OF CYLENDER/PHONELINE ALWAYS ENGAGED

I HAVE MADE AN BOOKING WITH HP DEALER OF OUR AREA M/S G.S.ENTERPRISES, DEALER FOR HP GAS VISHWAS NAGAR, DELHI-32. AS PER THE RULES WE HAVE TO TO DO THE BOOKING AFTER 25 DAYS OF THE PREVIOUS BOOKING AND WE WILL RECIEVE THE CYLINDER IN 2-3 DAYS BUT EVEN AFTER 40 DAYS AFTER BOOKING WE HAVE NOT RECIEVED THE CYLINDERS. THIS IS NOT THE FIRST INSTANCE THAT IT HAS HAPPENED WE HAVE ALREADY FACED PROBLEMS MANY A TIMES AND HAVE ALSO MADE COMPLAINTS TO THE HO GAS OFFICE AT VISHWAS NAGAR. WE RECIEVE PROMPT SERVICE ONCE WE MAKE A COMPLAINT. BUT IT IS NOT POSSIBLE TO MAKE A COMPALINT EVERY TIME SOON AFTER WE MAKE BOOKINGS WITH OUR DEALER EACH AND EVERY TIME. I DONT UNDERSTAND WHY HP IS NOT LOOKING INTO THIS MATTER SERIOUSLY AND NOT TAKING ANY STRINGENT ACTIONS AGAINST THE DEALER. EVERY TIME WE CALL OUR DEALER HE SAYS THAT HE IS OUT OF STOCK OR THE STOCK ARE NOT RECIEVED AND WE HAVE MORE DEMAND THAN SUPPLY. WHAT HP IS DOING??????

distributers name-ajoy trading company .249/b, g.t.road Liluah, Howrah-711204. consumer no. 610236 of

Nandkishore Agarwal 50, sanatan mistry lane 4rth floor, oriya para, howrah 711106

HP Gas — Non delivery of gas and telephone engaged

Dear Sirs
I am HP gas consumer and number is 703422 K S Gas, Jaipur. I booked gas on[protected] through internet and number is 95994. I have not got gas till date. Telephone of gas agency is always enganged and I also made a complaint to HP gas but not received any reply.
With best regards,
Dr. Ganesh Kumar Nigam
Jaipur
[protected]

To,

Whom so ever it concern,

Subject: Every month Delay in booking and delivering & improper response over the phone

I am an HP Gas consumer at one of your organized dealer namely Manjunatha Agencies which is located at JP Nagar IV phase.

Consumer#:636245
Consumer Name: C.Pandurangan

We are facing lot of difficulties even for monthly booking for gas, if we give a call the number would be in continuous busy status or they will be disconnecting the call and more over even if they receive a call they don’t have a patience to take complete details of the consumer, they are not ready to take consumer name even and they are providing any waiting list number or the date when we gone receive the cylinder which we booked for and more over if the landline number is not reachable they are requesting us to send a message to the mobile number - [protected] Mr.Murthy.

Note: They are requesting us to book only after 30 days from the last billing date to book it will take nearly two to three days even after booking we wont be knowing how long it will gone take to deliver the cylinder.

I would request you to kindly do the needful so that it won’t prevent this type of issues in future.

Thanking you
C.Pandurangan

HP Gas — non delivery of gas after booking,engaged phone

I am Gangadharan ov
consumer no:612051
booking for refilling cylinder on 21 October 2009,with booking no;2631at universal gas agency thaliparamba.
the agency has not been delivered so far.please expedite action to deliver gas promptly.

My Consumer No is 622859 HP GAS
R, Kantilal (ADHOC)
I am Booked Gas Cylinder On[protected] My Booking No is ( 87401 )
So Delay in refill cylinder
But still no refill cylinder has reached me.
My Address Is : Rupabai Niwas building, Tarrés Flat Datta Nagar, Dombivali (E)
My Mobile No is [protected], [protected]

I AM SATYANARAYAN JAIN AGE ABOUT 60 YEARS.I HAVE SUBMIT A FORM THROUGH GAYATRI GAS SERVICES, SHOP NO.5&6, TAPASWANI MARKET UDITNAGAR ROUKELA, KANTABANJI, DIST BOLANGIR ON[protected].BUT I DONOT HAVE THE GAS STILL NOW.WHAT TO DO PLEASE HELP ME BY GIVING A CYLENDER AND GAS CONNECTION CARD AS SOON AS POSSIBLE.

i have not received refill cylender till date

I HAVE MADE AN BOOKING WITH HP DEALER OF OUR AREA M/S G.S.ENTERPRISES, DEALER FOR HP GAS HOSPETH GALLI, GOKAK-591307 . AS PER THE RULES WE HAVE TO TO DO THE BOOKING AFTER 25 DAYS OF THE PREVIOUS BOOKING AND WE WILL RECIEVE THE CYLINDER IN 2-3 DAYS BUT EVEN AFTER 40 DAYS AFTER BOOKING WE HAVE NOT RECIEVED THE CYLINDERS. THIS IS NOT THE FIRST INSTANCE THAT IT HAS HAPPENED WE HAVE ALREADY FACED PROBLEMS MANY A TIMES AND HAVE ALSO MADE COMPLAINTS TO THE HO GAS OFFICE AT VISHWAS NAGAR. WE RECIEVE PROMPT SERVICE ONCE WE MAKE A COMPLAINT. BUT IT IS NOT POSSIBLE TO MAKE A COMPALINT EVERY TIME SOON AFTER WE MAKE BOOKINGS WITH OUR DEALER EACH AND EVERY TIME. I DONT UNDERSTAND WHY HP IS NOT LOOKING INTO THIS MATTER SERIOUSLY AND NOT TAKING ANY STRINGENT ACTIONS AGAINST THE DEALER. EVERY TIME WE CALL OUR DEALER HE SAYS THAT HE IS OUT OF STOCK OR THE STOCK ARE NOT RECIEVED AND WE HAVE MORE DEMAND THAN SUPPLY. WHAT HP IS DOING??????
845 days ago by SANTOSH [send email]
distributers name- Chunmari, Hospeth Galli GOKAK-591037, consumer no. 511784 .

You seem to be over enthusiast over this. I totally disagree.
I also stay in the same area & am a customer of R Kantilal ADHOC Dombivili.
We generally receive the supply of cylinder within 3-5 days of booking.

we are having lots of problem in delivery of cylinder either they are late delivered or not delivered in jandiali village. we have to go and collect the gas cylinder in urgency but he is use a bad lanugwage My dealer is M/s SAHNEWAL GAS SERVICE[protected]NEAR RAILWAY CROSSING SAHNEWAL Phone :2844598

Please do the needful.
Thanks and regards.

Date : 23-May-2008

HP Gas

Sub. : Difficulties of Gas Booking

Dear sir,

I am an user of HP Gas. Recently I found difficulty in booking gas cylinder( refilling). There are two nos. 28055263 and 28055240. most of the time both the are engaged and sometimes I hear ring but nobody lift the or no communication. My consumer number : 613056 and agency address is 03 Grd., Roshan Apt., Carter Road No. 4, Borivali (East), Mumbai - 400 066.

Please take necessary action.

Please take this mater seriously.

Regards

Dear sir,
I am an user of HP Gas. Recently I found difficulty in booking gas cylinder( refilling). There are four numbers 23000622, 23006044, 23002793 and 23002794. most of the time both the are engaged and sometimes I hear ring but nobody lift the or no communication. My consumer no
: 628033and agency name is Sri Sai Krishna GAs Agency. Its located in GAchiwoli, Hyderabbad. I am trying to book gas for last 15 days. I went to their office. Sometimes they are not opening shutter fully. They were inside their office, but when knocked their shutter, they were not responding.

Please take necessary action. May be online booking would hepl us .Please take this mater seriously.
Regards
Trupti Ranjan Nayak.
Hyderabad

Dear sir,

I furnished terimination vochur no 9125944 transeferd from ratna agencies kankipadu to somajiguda hp delear 10 days back.Daily we are enquring and informed that the requisite approvel yet to be received from head office.It is requested to kindly look into mater and do needfull immedeiately.

P.Krishna Murty,
C/O R.R.K.P.Hamsa
Maitri Nivas Appartements
Plot No:202
H.No:6-3-1132/1/A &B
B.S.Maqta
Hyderabad.

Dear sir,

I am having Hp gas connection @ Nacharam, presently i am shifted my house from nacharam to Nizampet village, is there any transfer letter require from nacharam hp dealer to nizampet dealer?
Plz give details of nizampet area dealer,

Thanks & Regards

Dear Sir,

I having taken hp connection from malkajigiri dealer now I have shifted my house to moosapet, so I want shift my gas connection from malkajigiri to moosapet, how is nearest dealer and what is transfer proceedings what are the required documents,

I am waiting for your valuable replay.

Regards,

Venkateswara rao
#[protected].