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Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

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2.1
Updated: Sep 5, 2025
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Hindustan Petroleum Corporation [HPCL] reviews & complaints page 31

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V
Vishnu Datta
from Mumbai, Maharashtra
May 28, 2020
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Hello Team,

For DBTL issues, there's a tollfree number[protected]. Couple of days back, I tried to reach customer care, but what ever the options I select over IVR, they doesn't respond.

Below are the steps I followed
1. Dialed the tollfree number[protected]
2. Selected the language preference (English/Hindi/Telugu)
3. Selected the Gas Company (2 for HPCL)
4. SelectedFor DBTL issue (select 1)

Per above selected options, we expect a personnel from desired language to serve our query.

Irrespective of any language selected, the call connects to "Malayalam" language support team. Though this team can speak english they never respond and say "Please redial, there is a technical issue"

I tried connecting around 5 times, and each time they issue remains same.

This issue should be considered on top priority and, should be fixed ASAP, as this is the only number to reach support personnel
Hindustan Petroleum Corporation [HPCL] customer support has been notified about the posted complaint.
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    R
    Renu36
    May 27, 2020
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    Dear sir/madam
    I have booked for hp gas cylinder refill on 25 may 20 with booking number 520650. Payment was made online from my account number xxx5770 and inr 592.5 was debited. While delivering the refill delivery guy told me that online payment has not been received by them and collected inr 593 in cash. My consumer id is 610534. So you are requested to look into the matter and do the refund of my payment that was done online. Screenshot have been attached for your information.
    +4 photos
    Hindustan Petroleum Corporation [HPCL] customer support has been notified about the posted complaint.
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      S
      sanghita06
      May 23, 2020
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      Address: Lake town ,kolkata

      My consumer no is 617468. I am hp connection holder. I have book cylinder 25 days back, but since then i have not recieved my booking inspite visiting their distributor office also. Also their is gas leakeage problem which is also been informed but not getting addressed. Pls take necessary action aganist the distributor.
      Hindustan Petroleum Corporation [HPCL] customer support has been notified about the posted complaint.
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        K
        Kausal kumar Mishra
        May 16, 2020
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        Address: Pataa,hasanpur,samastipur,bihar,848206

        आदरणीय एचपी गैस प्रधान सचिव महोदय, मैं देव कला देवी केवाईसी रिसब्मिट किया लेकिन अभी तक मेरा कंजूमर नंबर एक्टिवेट नहीं हो पाया। Distributor name_maharani HP Gas gramin vitrak pataa, हसनपुर, समस्तीपुर848206.mob_[protected].
        महाशय इस बंदी में हमारी मदद करें और मेरा केवाईसी जांच कर मेरे कंजूमर नंबर को एक्टिवेट करें जिससे मैं उज्जवला योजना का लाभ ले सकूं आपका आभारी रहूंगा, । धन्यवाद
        Hindustan Petroleum Corporation [HPCL] customer support has been notified about the posted complaint.
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          C
          Chittibabu Potula
          May 15, 2020
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          I have paid an amount of rs 583.66 on 5.5.20 txn#[protected] at 8.58 am towards hp gas booking no.516478 dt. 02.5.20 receipt no.1511023 dt.03.5.20, consumer no.640630 of sri satyamahalakshmi gas agency, gopalapatnam, visakhapatnam by using debit card xxx2577. But on 11.5.20 the gas was delivered to me on payment of the bill amount of rs. 582.50 because the online payment not received by them. I therefore request to revert the amount to my account immediately.
          Hindustan Petroleum Corporation [HPCL] customer support has been notified about the posted complaint.
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            H
            hichirag
            from Mumbai, Maharashtra
            May 14, 2020
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            Resolved

            Address: Marine Lines, Mumbai

            Payment made, not received by distributor
            I made online payment for hp gas cylinder using my paytm account via ezy suvidha app on 12th may 2020

            Details:
            Consumer no. :605374
            Booking no: 535630
            Payment made on: http://ezpay.hpcl.co.in//ezpay//h/[protected]
            It said paymantra, citrus payment successful
            Upi[protected]
            Date: 5/12/2020, time:9:58:10 am
            Amount: 579

            Due to non reflection of payment in hp gas, i couldn't take the delivery of gas, as they were saying money not reflecting in portal.

            Kindly resolve and transfer amount back to account.
            +1 photos
            May 19, 2020
            Complaint marked as Resolved 
            Hi, it was error of Citrus payment solutions, and not Hp Gas, which have been resolved now. Thanks Consumer Complaints forum
            Hindustan Petroleum Corporation [HPCL] customer support has been notified about the posted complaint.
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              S
              satishshaw7
              May 13, 2020
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              I was give a regulator which cost rs 150 with a new cylinder from hp indu gas service, the regulator turns out to be faulty and when i took it for replacement they are asking rs 250 out of thin air.
              I don't know how come replacement cost be more than the cost of the product.
              When i enquired they said it is the replacement plus penalty charges. The hpcl website clearly mentions that a normal tear and wear regulator will be replaced free of cost whereas a damaged one at normal tariff. But they are asking more money even when the fault was in their product which showcased upon first use itself.
              This is highly unprofessional and consumer harassment.
              Hindustan Petroleum Corporation [HPCL] customer support has been notified about the posted complaint.
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                H
                hichirag
                from Mumbai, Maharashtra
                May 13, 2020
                Resolved
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                Resolved

                Address: Mumbai

                Hi, my hp gas consumer number is 605374, customer name - ramesh sirohiya, i had booked the refill on 08th may 2020 and did online payment on ezy suvidha app, but till date no delivery is done and when called on hp gas office of kalbadevi[protected], come and take it we don't care and misbehaviour done by them on person on duty dated 13th may 2020 afternoon. Pls look into the matter and deliver. I cannot come and take gas cyclinder from office, as i am senior citizen and i have nobody to be sent across.
                Request to pls help deliver the cyclinder to my address at the earliest and obilige. Thanks and regards
                May 19, 2020
                Complaint marked as Resolved 
                Resolved now, Gas delivering received. SPECIAL THANKS AND KUDOS to Consumer Complaints forum for their efforts - highly appreciable.
                Hindustan Petroleum Corporation [HPCL] customer support has been notified about the posted complaint.
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                  T
                  Tarle Opposition
                  from Mumbai, Maharashtra
                  May 12, 2020
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                  Hi. I booked hp cyclinder through online HP portal on May 12, 2020 and using HDFC gateway made payment through UPI. Rs. 579 debited but the payment page on HPCL timed out. So no booking made. How to get my refund. The call center doesnt work, no direct contact is possible with HP. Request help in refund.
                  +1 photos
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                    S
                    Swati Acharekar
                    May 12, 2020
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                    Address: Greenfield Society 501 B Wing N.M.Joshi Marg Desile Road Mumbai 400011

                    I have tried to fit new re-fill cylinder and regulator is not fixing properly. This is first time I am facing this problem. Tried to contact dealer for help, but may be due to Lockdown (because of Corona) he didn't respond. How come such a critical part like cylinder nozzle be non-standard??
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                      M
                      MOHASIN TADVI
                      May 8, 2020
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                      Address: Motibhai tower bazarpeth badlapur (w) -421503

                      HPGas BkngNo 596599
                      Con 648690
                      Bkng Clrd 04.May.2020 BADLAPUR Gas Com
                      +1 photos
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                        R
                        rahulrkr
                        from Bengaluru, Karnataka
                        May 8, 2020
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                        Hi, my name is rahul. I was trying to connect with hp gas customer care through phone[protected]. Even if i choose english as my preferred language also it's connecting to some other regional languages which i don't know. Please help me with how to reach out to the hp customer care direct to the person who can speak in english.

                        My query: i have surrendered my hp gas connection 2 years back, now i lost the paper which agency gave to me. I enquired with another agency and they told without that letter there is no way to renew the connection.in this situation, what is the way to new the connection without the surrender letter from the previous agency?
                        Hindustan Petroleum Corporation [HPCL] customer support has been notified about the posted complaint.
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                          R
                          ritzyain
                          May 8, 2020
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                          Resolved

                          Address: new delhi

                          Hi, i, hp gas customer, having customer number 680190, registered mobile number [[protected]], tried booking a gas cylinder yesterday on 6th may at 11.16 am.

                          During this process rs. 581.50 amount was debited from my bank account but gas booking was not made. Payment made through upi the upi id is [protected]@hdfcbank

                          It has been more than 24 hours but neither have i received the refund nor i see any process initiated by hpgas to refund the same.
                          +1 photos
                          May 11, 2020
                          Complaint marked as Resolved 
                          no not resolved lier
                          Hindustan Petroleum Corporation [HPCL] customer support has been notified about the posted complaint.
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                            S
                            saddihemanthreddy
                            from Hyderabad, Telangana
                            May 7, 2020
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                            Address: telengana ,old alwal(secundrabad)
                            Website: gas station

                            Sir while checking the amount had got or not unfortunately i went to give up subsidy site and entered all the details and and finally accepted it with knowingly, by doing like i got message to my phone that we giving up subsidy. This all happen by mistake, so i request that we want subsidy so please help us by giving us our subsidy back. We want at subsidy rate only without knowingly i unregistered for subsidy so please help.
                            Hindustan Petroleum Corporation [HPCL] customer support has been notified about the posted complaint.
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                              P
                              Praveen Samant
                              May 6, 2020
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                              Address: in south Mumbai , MALABAR HILL, VALKESHWAR
                              Website: Hindustan petroleum gas cylinder delivery

                              Delivery and exchange of gas cylinder refused by delivery boy at third floor to a lady senior citizen name : pratibha sadanand samant/ consumer no: 617398 and hp gas cylinder booking no: 524716 in mumbai request as no male in the house kindly give delivery of gas cylinder after 0200in afternoon. After making agency refused to give delivery at third floor
                              Hindustan Petroleum Corporation [HPCL] customer support has been notified about the posted complaint.
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                                P
                                Prashant Bhaurao Kajale
                                May 4, 2020
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                                I have booked for the delivery of gas refill 3 weeks ago but i have not received the order yet
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                                  V
                                  Vedant Arya
                                  May 2, 2020
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                                  Address: Indra colony allalpatti darbhanga

                                  Old Address- Rahamganj, lalbagh, darbhanga

                                  New address- Indra colony allalpatti darbhanga near Mandal traders
                                  +1 photos
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                                    K
                                    Kundan Kumar saha
                                    May 2, 2020
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                                    Address: Kusma, barhait , Sahibganj, Jharkhand , 816102

                                    मेरा उपभोक्ता क्रमांक [protected] है
                                    मेरा नाम अंजू देवी ग्राम+पोस्ट- कुसमा,
                                    थाना- बरहेट, जिला- साहिबगंज,
                                    पिन कोड-816102, राज्य- झारखंड है
                                    मैं अंजू इंडियन गैस एजेंसी बरहेट से गैस लेती हूं
                                    मेरे बैंक खाते एक बार भी सब्सिडी नहीं आयी हैं
                                    मेरे आधार नंबर[protected]
                                    मेरा खाता नंबर -[protected]
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                                      M
                                      M Anwar Khan
                                      Apr 30, 2020
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                                      Address: Email veryfication.

                                      Link my mobile no hp gas .
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                                        B
                                        Biplab Bhowmick
                                        Apr 29, 2020
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                                        Address: Kalyani, Nadia, West Bengal.

                                        I booked hp gas cylinder one on 6th feb, 2020 and other on 13 th april, 2020. Money has been deducted twice amounting rs 747 and rs 774. But i found on app that the cylinder has not been booked. My consumer no is 620973, under kalyani co-operative stores, dist nadia, west bengal. The office told me that they have not received the amount. Till now i both the amount have not been refunded. I sent them the transaction copy. Please solve immediately.
                                        +4 photos
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