From:
Sri. Pramod Kumar Achary
Masterpada, Phulbani, Kandhamal
Mobile no. [protected]
Email ID. [protected]@gmail.com
To
The Area Sales Manager HPCL Ltd.
Bhubaneswar, Odisha.
Sub:- Complain against regarding supply of subside Gas Cylinder due to OPTED (Out Of Subside)
Ref :- Consumer No. 605116 of Asian Gas Service . Phulbani I.D. No.[protected],
Pan No:-BCRPA9668N
Sir,
With reference to the subject cited above. I Sri Pramod Kumar Achary beg to inform you that, when I proceed to the HP Gap Dealer (Asian Gas Service, Phulbani) on dated 17/01/2014, the dealer intimated that, I have availed total 12 Nos subside Gas Cylinders since 01/04/2014, But, as per my Gas Booking Pass Book & Online Booking history, I have actually availed 09 ( nine ) No’s of subside gas cylinder since 01.04.2014 to till date i.e. 25.12.2014. For which I am enclosing herewith the following support documents for your kind reference.
Owing to such situation, I have lodged a complain bearing reference No.14192186, dated 2/2/2015. Further, I came to know that this may be happend due to submission of Form-5 (Mandate for Opting Out of Subsidy and PAHAL DBTL Scheme) to the Gas Dealer, such problem has been arised. But, to the best my knowledge, I’ve never done this types of mistakes at any cost. On verification through online at my hpgas.in, it is found that I have been provided only 09 (nine) no’s of subside Gas cylinders by the date.
Therefore, I would request you kindly look into the matter personally and take necessary immediate action to retrieve my balance 03(Three) Nos. subside Gas Cylinder and for supply subsidy LPG Gas at an early date for which I shall remain ever grateful to you.
Attach copy:-
1. Gas front page
2. Gas book Refill booking & Delivery history page 8 & 9
3. Online Gas booking Delivery history& Opted Out Of Subsidy
4. Gas bond
5. Voter ID card & Action history of ref no[protected]On-line Complain Ref. No.)
6. Acknowledgement of DBTL slip (Bank & Asian Gas Service, Phulbani)
Yours Faithfully
(S. PRAMOD ACHARY)
Copy to:- 1. Asian Gas Service Phulbani (received 12.02.15)
2. The Area Sales Manager HPCL Ltd. Bhubaneswar (received 20.02.15)
3. The Civil Supplies Officer Phulbani, Kandhamal ( received 11.02.2015)
sorry!!! Due to wrong click on "opt out of subsidy option", It has been activated. Kindly deactivate this from my HP consumer number 603867 as soon as possible. I AM NOT INTENTIONALLY OPT THE OPTION. BUT IN THE WEBSITE IT SHOWING IT WAS GIVEN VALUNTARILY OPTED. PLS CHANGE THIS OPTION BUT IT WAS BY MISTAKENLY/WORNGLY OPTED. PLS EXCUSE ME THE ABOVE AND PLEASE DO THE NEEDFUL TO ENABLE ME TO CONTINUE MY NUMBER INTO SUBSIDIES/PAHAL DBTL OPTIOIN.
Please help me on this.
My details are given hereunder.
Customer I d:[protected]
Consumer No : 603867
Consumer Name : M.V.SATYANARAYANA
Aadhaar Number :[protected]
Distributor Code : 13464600
Distributor Name : SREE VIJAYA DURGA GAS AGENCY
I HAVE GIVEN COMPLAINT FOR THE ABOVE SUBJECT. I HAVE BEEN CONTACTING CONTINUOUSLY TO CUSTOMER CARE AND VARIOUS COMPALINT DEPARTMENT THROUGH ONLINE. BUT I HAVE NOT RECEIVED ANY COMMUNICATION IN THIS REGARD.