Hitachi Home & Life Solutions India [HHLI] Complaints & Reviews

Dear madam/sir

Myself manan kanti biswas, resided at rajpur, sonarpur Kolkata 700151. I have bought a Hitachi AC on 25/03/2021 from Great eastern Dhakuria. But after consecutive phone calls and follow ups, my AC is still not delivered yet which is a serious misconduct of Fair Customer Policy. This is so unbearable as the temperature of the weather is increasing day by day and it is so uncomfortable for us to deal with this.br...

I bought hitachi 1.5ton Inverter ac RSOG518HCEA in May 2020 after using it for a month and 2 month of no use as I was out of the city, outdoor unit PCB failed and it took hitachi even after making 100s of calls and request my dealer to escalate this matter it took more than 15-20 days to arrange pcb for me in the month of August. It was peak Delhi summer now imagine the condition and even after paying 43000 I was sleeping without ac. NOW...

Dear Hitachi,

This is in reference to my earlier complaint no: [protected] Dt.17.2 21.

My refrigerator needed a compressor replacement under warranty and your local service center sent the same along with their engineer in march. This is the chronological order of my issue

1. Fridge stops working in early February and a complaint is lodged with your service center in Kolkata.

2....

Sir,
our refrigerator door is not working properly, unable to close the door, please depute some one to look into the matter...

Hitachi Rsd318eaea 1.5 ton inverter ac board not working. Please tell me how can i find the spare part. I am searching from last 3 months....

Since last year's lockdown, I have started facing issues in Hitachi split AC for which I have registered a complaint on 26 May 2020 & the first visit from the technician was around 30 May. Initially, he shared that issue was with the outer unit - exhaust PCB which took more than a month to get delivered from the Hitachi side & after installing they realized that it was a faulty compressor, not the PCB. So requested for a compressor change...

Location : Kochi, Kerala
Tonnage 2TR
Complaint :Compressor is not working
Client : Popees Baby Care
Contact:[protected]...

I have purchased the Hitachi AC in March 2019, the service center people are not ready to work at all. THE WORST EVER SERVICE that i have observed till date.

They are telling all useless terms which is not allowing the faulty PCB to be replaced. They are only keen towards visiting charges but to listen to customers. There is even no option that we can purchase the spare parts and this is causing lot of issues.
br...

Respected Sir/ Madam,

This is with reference to a fridge bought by us around 6 years back from Vijay Sales - Opera House, Mumbai branch.

Attached along with this email is a copy of the credit card receipt and the fridge photo for the model no.

We have been facing recurring problems with the said fridge.

The fridge was giving the following issues: -

Cooling was not...

I have raised the complaint on 29Jan2021 Level 1 (Mr. Vishal Marar-Manager, National service center)
Haven't heard /receive any communication in this regard. Hence escalating further.

Bought the Hitachi Fridge Model RVG660PND7. Invoice No KTPLCIN[protected].InvDate 03Nov2019
Since Oct2020 refrigerator is not cooling correctly. The fridge section gives a temperature of around 8 degree - 12degree, resulting in food...

We have purchased Hitachi AC almost 2 years now and facing a tripping problem since last one year. Hitachi service provider do not provide a correct solution due to which the problem remains same even after paying for the service charges. Request Hitachi team to please keep a hold on your service providers as they are hampering your good will in the market. Still we are facing the problem and as understood now that it's a pcb problem so request...

We have bought Hitachi 565 L 3 Star Frost Free Double Door
Refrigerator(RVG 610 PND3 GGR, Grey, Inverter
Compressor) | B00NLBR20Q ( B00NLBR20Q )
HSN:8418 on 29/10/2019 .

On 8th Jan 2020, there was some power problem in our street and voltage fluctuation happened . Due to this, complete power supply system has gone bad . The feature of this FRidge is supposed to have in built stabilizer and they have clearly...

I bought a Hitachi Refrigerator on 11/01/2020 the details are as follows:

Refrigerator Model: R-SG38FPND-GBK (3 Door 404L)

In October 2020, I found that the refrigerator had stopped cooling. I had raised a complained and the Technician visited us twice and replaced the fan. But within 1 day it stopped cooling again.

I raised another complaint and the technician came again and fixed the fan and...

I lodged another complaint on Sep 14th for a door stopper spare part and havent received a response till date. I have had series of issues since the time I bought this expensive 525 litre fride and ever since all I've faced are issues. Its been a horrifying experience with still no sign of hope.

My ticket number is [protected]...

I am writing to you after a month of horrid experience. I am genuinely frustratedwith the behaviour and team's response toward resolving this. And there seemsno end to it as there seems to be no willingness to resolve this either.

I have been a proud owner of Hitachi Refrigerator since 2013 (Model No.: R-SG3TBPND, Triple door – 390litres). Just recently, the fridge stopped working. Wecontacted our local fridge repair person...

My fridge compartment is not cooling, and i have escalated a complaint for the repair. This same breakdown has happened second time . Services for this company is the least concern (the dont give a damn about customer suffering due to their lax attitude). The most annoying thing about a hitachi product is you have to call the ground level staff thrice(or more) to get them to check your appliance. Tis more annoying to pay for such services...

I complainted for Air condition repair to Hitachi india, they placed my request which is [protected] engineer visited and taken charges of Rs 500 from me and asked me to wait for 7 days for part replacement then after 7 days my complaint has been cancelled said due to non contactable to CUSTOMERs asked them again and once again placed an request which is [protected] engineer called me and asked if he is taken money in first visit then this...

Dear Sir,
I would like to apprise that I purchased an 450 ltr refrigerator from Hitachi in..August 2017

Found some issue of non-funcationality in last week of May 2020, made complain and got connected nearby workshop of Johnson Control - Hitachi at Namner, Agra, UP owned by Sh. Fateh Ali. There was not respond for initial 2-3 weeks.
Then after delayed response, refrigerator was taken to that nearby workshop.br...

Complaint regarding window AC registered on 22/9/2020, but still it has not been repaired . Multiple escalation have been done with no effect.
Complaint no. [protected]
escalation mail ref no. 69D8B7199AF
I have paid service charges even without the AC being repaired, every time i call the executives they express helplessness....

Primarily i will say that hitachi fridge is the worst possible product and one should not purchase it.

I had purchased hitachi 2 door 660 ltrs. Refrigerator on 29/10/14 for rs.70, 000/- and only after hardly five years fridge started giving trouble like layer of ice on vegetable, door alignment problems etc. Therefore, called hitachi call centres and after calling many times the engineer visited our residence and said there...