Hitachi Home & Life Solutions India [HHLI] Complaints & Reviews

We have registered complaint regarding our 2 tonn split Ac on 9th june 2021.Call no. [protected] & [protected] The technician Dharmender came on 13th june and after inspection he said that Ac has no gas.and then another technician came he said that your ac will be replaced by 17th or 18th june . But today is 23rd june i am complaining here .We have purchased this Ac 3 months back and from 3 months i am facing this issue . When ever we are...

Model no. RAS019EUEA
Serial no RAS019EUEA SE140A4629
The above Hitachii split air conditioner. 1.5TR. Indoor Until blinks 4 times and Outdoor Unit blinks 12 Times . NOT working. Please rectify my Hitachi Ac repair...

I have purchased 2 slit AC of HITACHI from Great Eastern with an expectation that customer service will be better as both are known brands but I was wrong It is more than 10 days now Hitachi team is not able to install the AC properly they have visited twice for installation but useless. Technical staff is very poorly trained they does not even know how to talk to customer. Regional customer service office is also of no use I have called...

Model no. RAS019EUEA
Serial no RAS019EUEA SE140A4629
The above Hitachii split air conditioner. 1.5TR. Indoor Until blinks 4 times and Outdoor Unit blinks 12 Times . NOT WORKING .

REQUESTING TO RECTIFY IT...

This is regarding my hitachi window AC service no-[protected] CDN-9749.

An executive was sent to our place for service on 9th jun but he said that there is no Gas is the AC and we are required to get the same.

I was told over phone that the charges would Rs. 2250 total. During evening, another team came and they put in the gas and washed the AC. But when we started the AC at night, it was not cooling properly....

I have purchased spilt ac last year, this year in the month of May 2021 warrenty expired, but the problem is with in the period of 1 year, gas leaked 3 times and the so called service engineers are not able to identify the main cause, also for checking purpose in the line everytime they are breaking my fall ceiling to get access to the pipe which cost me around 1000 rs extra cost. Last time on 06/04/2021 they've charged gas which again leaked....

I have lodged a complaint of ac breakdown on[protected], it's been 17 days and still my complaint is not resolved. The company is providing extremely pathetic service support and they are not even trying is resolve the problem. All they have is lies and lazy behavior.

I am just frustrated and lost hope of this company. They have lost trust of a customer and i would never ever buy their product again.

I would...

Mentally harass by hitachi from last two months

so many call, mails, also registar compliant here .

second compliant here....

Bought Hitachi 1 ton ac in Mar 2019 for 38k rupees. The ac has manufacturing defect and its not cooling from day 1. Service center attended couple of times and they ask 1700 rupees only to check but haven't provided any solution. Trying to fix ac from last years and still no luck. Hitachi brand name is getting damaged for its poor service. The service center guys have not even opened the unit once to check what's the problem....

Dear Sir

I have purchased 1.5 Ton AC AC in October 2019 from your dealer Kohinoor DadaR ( HITACHI ACW 1.5T RAW318KUD-3* SERIAL NO. RAW318KUD-190M14086) but despite my efforts, complementary service not arranged due to COVID pandemic, therefore, kindly arrange for complementary service urgently. After purchase no engineer contacted me despite my repeated follow. Kindly in view of pandemic you are humbly requested for arranging...

I bought a 1.5 ton split inverter ac june 2021 and the product manufactured was october 2020 it is bought from barra dealer
when it was unboxed the fan of outdoor unit was break no one resolve it...

Request your intervention.

On 28-May, I had contacted your customer care with complaint ref no. [protected] for low cooling.

The engineer visited and charged me Rs. 2750 and said everything is fine. Not even one day, the condition of cooling was not worst to no cooling at all. i re-registered the complaint with complaint number - [protected], the same engineer visited from Friends Training Company (Owner - Avneesh...

I have purchased Hitachi AC 2 months back and in 3 days of operating it gas leakage problem occurred as told by Hitachi service person. I want a replacement of my product as it is defective. Registering several complaints through mail and phone no one is replying and they are cancelling my complaints on their own. I have also escalated complaints to Level 1 & 2 management. But nothing is done not a even a single reply. I am appealing to everyone...

I am a customer who feels looted by your service staff as i have not got remedy after many visits . . but still the problem precedes . then another visit is scheduled that only gas is empty then another worker comes, itis a routine exercise by your staff . i have launched a complaint on 8 -4-2021 . my b breakdown request no [protected]. i recieved a message that on[protected] mr Saad ( [protected]) will attend my complaint and recieved that...

Hitachi is the worst AC that anyone can buy coupled with an extremely pathetic service support. I bought a new AC in the month of January 2021 and ever since I actually started using this awful piece of ###, problems started creeping in (from the month of March since Jan-Feb was winter).

Water started dripping from my AC and after giving a complaint call, a technician came and inspected and said the WATER DRAINAGE TRAY IS BROKEN...

I am Sanjaya mallick, at-chandimangal, po-singhanath pitha, ps-Badamba, dist-Cuttack, state-odisha.i was buying a Hitachi AC on date-25.4.2021 and installation same day.but completely has worng installation because AC is not cooling.Gyas has licked told your another Hitachi service boy.He told gyas feeling next-day but next day my phone not received and no response that is very pathetic to me . I was not expected from Hitachi company......

I bought 1.5 5 star split AC from amazon and i got delivered in 4 days. i was assigned with installation guy and he came to my house 6 days after and he installed it all wrong. He attached the wrong wires and there was communication error in input and output machines. He kept on lying to me that there is some motor error and this and that. After 25 days i had to arrange another guy and he did it all.

These guys are fraud and...

As per hitachi service centre, my ac cooling coil is punctured and it is not repairable . it need to be replace. i am a office going person i use ac very less and in night only . Then how hitachi a reputed brand ac cooling coil damage within 2.5 year. after one year use gas leakage problem also happened which i refill from hitachi service centre cost 2750. i always service my ac with hitachi ac service centre .now service centre. now service...

I purchased Hitachi 1.5 Ton Air Conditioner on 5th April 2021, the Croma Representative told me that the Hitachi Air Conditioner is available in stock and it will be delivered at our Home on 6th April 2021, till now (8th April 2021) it is not delivered. After calling the Kukatpally Croma Stores they are saying it is not available and and will be deliver shortly, i called to Customer Care yesterday and today also, according to them it not...

Dear madam/sir

Myself manan kanti biswas, resided at rajpur, sonarpur Kolkata 700151. I have bought a Hitachi AC on 25/03/2021 from Great eastern Dhakuria. But after consecutive phone calls and follow ups, my AC is still not delivered yet which is a serious misconduct of Fair Customer Policy. This is so unbearable as the temperature of the weather is increasing day by day and it is so uncomfortable for us to deal with this.br...