Hitachi Home & Life Solutions India [HHLI] Complaints & Reviews

I bought a hitachi 1.5 ton inverter ac on 24th may'20 from entertainment paradise.. First struggled a lot for the installation, after so many follow ups installation has done after a week from the purchase date.
Due to my wife health issue, i hvnt used ac for next two days from the date of installation.
After two when i was on the ac, i am surprised that the ac is not cooling. I lodge a complaint for the same to higher authorities...

This is the complaints of my hitachi window ac which i purchased from dhruv electronics ludhiana financed through bajaj on date 02june 2020. I am surprised by this dealer that even no single free service of ac is provided to me by the dealer. When i contacted hitachi company for service they are charging me for service as the product has not been entered in their record by the dealer. The dealer is also not helping me. I request you kindly...

I had already mailed to hitachi official email thrice but their is no reply from the company side it's now 1 month still pcb has not been changed. I also loose warranty now, i don't know what kind of service they are providing and why this pcb is made so stupidly that costumer face so much problem, also the company is not looking through that.
Please rectify this problem asap and also don't ask me to mail you because i had already...

My hitachi inverter ac 1.5 ton suddenly stopped working. I have raised the complaint on 28 june 2020 and till now the issue has not been resolved. Firstly, i struggled with the technician to visit my premises to identify the problem. After 2 days of continuous calling, technician visited my premises and said pcb is faulty and he has order for new pcb as we have taken the extended warranty for pcb from hitachi. From 30 june till now, pcb has...

I have purchased 1.5 ton split inverter a. C last year (2019) and just after an year it stopped working. Technician visited and said that outdoor unit pcb is at fault and charging around 9500/- for it. I am just shocked after hearing the repair charge. I am not aware of the exact cost, but if i need to spend this much amount just after using an year then this is highly disappointing. Not recommended to purchase hitachi product....

I had purchased a window ac as on 22 may 2019 from vijay sales, pitampura, delhi.
I have been trying to get the service of my ac under warranty since last 3 months, but i am not able to get the same from hitachi. I tried to contact through phone but answering machine did not register my complaint. Then i filed an online service request form from their website. That also goes unnoticed. Finally i got their customer care number from...

I have bought a hitachi 1.5 ton split ac. It got some pcb problem. I have lodged a complaint with the service centre 3.5 months back. 3 different technicians have visited in total 7 times completely misjudging the problem and providing no solution. Completely fed up with the follow ups.. But all in vain.
Their after sale service is very bad. All i get calls saying they are looking into the matter and update me. However no action has...

Hitachi. Is looting me. I bought hitachi inverter split ac 1.5 ton last year in may. After 13 months o[censored]se it stopped working. When i called hitachi technician he is saying that outer unit pcb is damaged because of voltaz fluctuation and cost of repair is 10 thousand rupees. There is microtek stablizer also installed. Warrenty was 12 months and it stopped after 13 months. So in just 1 year it is costing10 thousand repair charges that's is...

Dear team,

We had brought hitachi a/c from bms a/c world centre thiruvallur branch on[protected]. But there was no free service made till now, it was not at all working properly.

Kindly replace it with the other unit.

Regards,
Elavarasan...

Purchased hitachi merai 3100x inverter ac last year, & since then it was not providing effective cooling. Registered complain to hitachi service support, their technician visited & shared that there is no issue.

This year problem of no cooling intensified & i have again reported the same to hitachi through service request no. [protected]. Many time their technician visited (Hitachi does not have their technician, they have...

My registered number is not working.
Few days back i called hitachi and told them this thing so they changed the number.in their records they have even not entered my right address but the strange thing is ac came at right address and installation b oh y also came at right address but when i called for service thay are telling me that the address you are telling is not that same wow. Also he said what your installation is not done...

I have purchased hitachi 1.5 ton 4 star inverter ac whose details given below & ac is under warranty.
Model no : - rsn 417 hcea
Indore unit no : - se190d92917
Outdoor unit no. :- 190d51793
Coolant r410

My ac is not cooling the room so on date 24 may 2020 i have filled a online complaint for “ no cooling issue “ against complaint no [protected] but not fully resolved & closed in your system....

[protected]...

Order no. : hhli-40469, hhli-40383
Order site: https://buy.hitachiaircon.in/e-shop/
Order date:[protected],[protected]
Order shipped: till date product haven't shipped

Below are the events related to the above order which are an example of a frustrating customer service:

1) the e-shop helplines [protected]@jci-hitachi.com, [protected]@jci-hitachi.com are not replying on email and 91-[protected],...

I bought 1 ton window ac on aug '19. Last to last sunday the compressor exploded and the gas leaked. Since then i have spoken to customer service many times and i get no new update rather than "spare part pending". They also don't provide me a time or deadline. I have been waiting more than a week.

I have lost hopes for fix...

One ton faulty ac and asked for replacement but no response

I have purchased hitachi 1. O t ac, with in one year ac has encountered frequent gas leakage, below are the details:

Model number date of purchase
Raw312kwd window ac - 1.0tr hitachi kaze plus 29-apr-19

Complaint number complaint remark complaint date closing date time taken status
[protected] no cooling 21-aug-19 4-sep-19 14 closedbr...

Order cancelled more than 10 days ago but money not refunded, no response from any of the email or phone numbers mentioned on website.

Order : hhli-39278
Date : 05/05/2020
Cancelled on 21st/22 may 2020

Email id's contacted : [protected]@jci-hitachi.com ; hhli. [protected]@gmail.com; [protected]@jci-hitachi.com; [protected]@jci-hitachi.com

Phone number contacted : +91-[protected] (Always busy)br...

My ac is less than 1 year old and its controller is damaged. It has been around 15 days since i registered a complaint to hitachi. One executive came after 2 days and said the part is damaged and will be replaced within 3 days. Since then i am following these guys, customer care and nobody is listening. After so many follow ups with customer care and the local team i escalated the matter to hitachi escalation managers level 1 (Mr. Vishal...

Order no. : hhli-39801
Order site: https://buy.hitachiaircon.in/e-shop/
Order date: may 17th, 2020
Order shipped: may 21st, 2020

Below are the events related to the above order which are an example of a frustrating customer service:

1) the package tracking information is incorrect. No courier name is mentioned to track it online and the number of the transporter is switched off.
br...

I am writing this in reference to my previous complaints that i had with this company. Well people please be aware and never purchase any products from hitachi ever. This company is a fraudulent company. They never listen to your queries and they would close the case without any resolution. Their executives will stall you and tell you that they are coming but you keep waiting for them but they wont pay visit. You try to fix the issue within...