Hitachi Home & Life Solutions India [HHLI] Complaints & Reviews

Order no. : hhli-40469, hhli-40383
Order site: https://buy.hitachiaircon.in/e-shop/
Order date:[protected],[protected]
Order shipped: till date product haven't shipped

Below are the events related to the above order which are an example of a frustrating customer service:

1) the e-shop helplines [protected]@jci-hitachi.com, [protected]@jci-hitachi.com are not replying on email and 91-[protected],[protected] are switched off.

2) i have sent dozens of emails to hhli. [protected]@gmail.com, [protected]@jci-hitachi.com and [protected]@jci-hitachi.com but no response from them as well.

3) no valuable information on the order status was given on helplines mentioned above.

4) product haven't being shipped from your warehouse even after 15 days, although it was mentioned on your website that you will deliver the product within 7 days.

I want the below information regarding my order:

1) where is the ac package right now?

2) how long will it take to deliver it?

3) what is the correct information for the order customer care number, poc, transporter contact details?

I understand that the situations are not normal because of covid-19, but that is not an excuse for such a bad customer service. If it isn't possible for hhli to give the correct order information to the customers, then why are the orders being accepted via eshop at all?

What will be the point of spending this much money on buying an ac if i am going to get it after the summers are over?

I bought 1 ton window ac on aug '19. Last to last sunday the compressor exploded and the gas leaked. Since then i have spoken to customer service many times and i get no new update rather than "spare part pending". They also don't provide me a time or deadline. I have been waiting more than a week.

I have lost hopes for fix

One ton faulty ac and asked for replacement but no response

I have purchased hitachi 1. O t ac, with in one year ac has encountered frequent gas leakage, below are the details:

Model number date of purchase
Raw312kwd window ac - 1.0tr hitachi kaze plus 29-apr-19

Complaint number complaint remark complaint date closing date time taken status
[protected] no cooling 21-aug-19 4-sep-19 14 closed
[protected] no cooling 13-oct-19 16-oct-19 3 closed
[protected] no cooling 23-oct-19 23-oct-19 0 closed
[protected] no cooling 1-may-20 18-may-20 17 closed
[protected] no cooling 29-may-20 open

Order cancelled more than 10 days ago but money not refunded, no response from any of the email or phone numbers mentioned on website.

Order : hhli-39278
Date : 05/05/2020
Cancelled on 21st/22 may 2020

Email id's contacted : [protected]@jci-hitachi.com ; hhli. [protected]@gmail.com; [protected]@jci-hitachi.com; [protected]@jci-hitachi.com

Phone number contacted : +91-[protected] (Always busy)
[protected]Some ware house number - wrong)
[protected] (Never connects)

I have been daily following up by email, that's only option left. But it looks like deliberately now email are not responded. They are not even responding to confirm if refund has initiated/delayed, etc.

I will wait for 3-4 days more else i think only option to pursue is police complaint of a fraud.

My ac is less than 1 year old and its controller is damaged. It has been around 15 days since i registered a complaint to hitachi. One executive came after 2 days and said the part is damaged and will be replaced within 3 days. Since then i am following these guys, customer care and nobody is listening. After so many follow ups with customer care and the local team i escalated the matter to hitachi escalation managers level 1 (Mr. Vishal mrar), level 2 (Mr. Satish nair) but they also didn't respond and closed the escalation before i could escalate to level 3 (Mr. Rajesh nagari).
I am not sure what to do now but i am really disappointed with hitachi customer service and will never purchase any hitachi products. I will also suggest my friends to boycott hitachi products as they get damaged too soon and then you don't get proper service from them.

Order no. : hhli-39801
Order site: https://buy.hitachiaircon.in/e-shop/
Order date: may 17th, 2020
Order shipped: may 21st, 2020

Below are the events related to the above order which are an example of a frustrating customer service:

1) the package tracking information is incorrect. No courier name is mentioned to track it online and the number of the transporter is switched off.

2) the eshop helplines [protected] and [protected] are also switched off.

3) i have sent dozens of emails to hhli. [protected]@gmail.com, [protected]@jci-hitachi.com and [protected]@jci-hitachi.com but no response from them as well.

4) no valuable information on the order status was given on helplines +[protected], +[protected].

I want the below information regarding my order:

1) where is the ac package right now?

2) how long will it take to deliver it?

3) what is the correct information for the order transporter?

I understand that the situations are not normal because of covid-19, but that is not an excuse for such a bad customer service. If it isn't possible for hhli to give the correct order information to the customers, then why are the orders being accepted via eshop at all?

What will be the point of spending this much money on buying an ac if i am going to get it after the summers are over?

I am writing this in reference to my previous complaints that i had with this company. Well people please be aware and never purchase any products from hitachi ever. This company is a fraudulent company. They never listen to your queries and they would close the case without any resolution. Their executives will stall you and tell you that they are coming but you keep waiting for them but they wont pay visit. You try to fix the issue within warranty and they wont show up and when warranty is expired they will come and lick your # and get money and then they vanish. I am really stuck with this company and i am just going to throw their products now. They just fetch money out of your pockets. Rigorous emails has been sent to their customer service to higher authorities escalated the matter to level 1 level 2 level 3, but no one care to call you or email you despite mentioning my email address my phone number everything and this is going on since 4th may til date and i don't see any resolution coming from them. I have no option left but to seek legal attorney in this case now as this is my last and final attempt. I have submitted all the documents numerous times but no resolution or action has been taken. Now this is my last and final attempt. After this i would be moving to legal authorities

Hello

This is a worst sort of experience i am facing. I have bought so many products from different companies but has never faced problem such as this. I bought 3 hitachi split acs last year (2019) in july, i hardly used them for 1-1/2 to 2 months but then in this current season when i started my ac there was no cooling at all (Just imagine brand new split ac and just for hardly two months no cooling) and i found out that the gas is leaked. Then i made an online complaint on 5th of this month (May) and registered a complaint ([protected]). Few days later, 2 people came and went saying the gas has leaked and other team will come to fill it up and till date nothing happened. I called the excellent customer care service center of hitachi at least twice and they are just causally keep on saying within few days it will be done due to lockdown and so on. The person who was assigned for the job does not even care to pick his phone (Vivek - [protected]), today, itself i have called at least 18 times but who cares (Even no call back till now).

The company claim so high on customer satisfaction that we care we care,, do they even know the meaning of "we care." now tell me what should i do, should i throw my ac and again buy a new ac which i have only used for 2 months, so that the sales can rise by 1 unit..

Tell me,, after reading this they will say "oh we are so so sorry and we will take appropriate action and that action will take another 2 weeks and then you will make excuse with lockdown or corona or something new"

Please tell me what should i do.

Regards
Your very happy customer

[protected]

I am not able to find split ac section in the next category column

I had purchased hitachi aircondiner windows aircondiner in june 2019. Last week when i tried to get the air-conditioner serviced i was told that it has has leakge issue for which i raised a new complaint on saturday 23/5/2020. I want to highlight thay hitachi customer service is so pathetic & their engineers who visit our home seems to be untrained and illmannerd. I'm receiving messages about my request being allocated to different engineers however nobody has visited my house. I have been chasing them from last week but nobody has provided a clear answer yet. I have a brand new hitachi aircondiner which is not working, don't know what to do.

Mohit malik
[protected]

Purchase date - 23rd june 2018 - model no. Hitachi rb500pndg gbk - 2 doors. It stopped working on dated 22nd april 2020 but got the message that due to lockdown it won't support till 4th of may 2020. However, lockdown extended and we struggled with no fridge for almost 60 days.

Now my complaint is after spending 60k for hitachi's best brand fridge, which stopped working under 2 years and there was no instruction by hitachi seller that inverter would create the issue with electricity fluctuation.

Hitachi seller did not explain this point and post-sale service agency is behaving like they don't care about you. They said that it is not my problem it is a sales issue, they would have informed you at the time of sale.

Hitachi field service guy came today 25th may 2020 and he said that pcb has stopped working and has to change it with inr 14k new pcb with a 1-month warranty. It feels like hitachi is selling bad components. We have suffered for 60 days. My mother had cancer and she suffered as well. How to compensate for our suffering.

I book the complaint on 22nd april -

Your breakdown req. [protected] for the refrigerator is registered with us, cdn - 1708.in view of the current covid-19 pandemic, our field service operations and contact centers will not be operational till 03.05.2020. Stay safe. Hitachi team

I am highly dissatisfied and disappointed with the quality of the hitachi refrigerator and its brand after paying a high amount against other brands. I had a samsung refrigerator for the past 15 years and we never faced any
Issue.

Looking for justice from a japanese company!

I purchased the above make ac from local dealer rg"s airconditioning company on 27 july 2019 (Bill no rg's/882 ref: 31/56).

Since 11th may ac is not giving any cooling and the complaint is lodged with hitachi customer care having complaint no:[protected] on 12 th may 2020. After vigorous followup the technician visited and informed that there is gas leakage problem hence no cooling. Despite lapse of 4 days thereafter the complaint is not resolved. On calling the customer care vague replies of:" no gas stock available and cannot assure definite time frame to attend have been given".

This is totally unacceptable when the machine is in warranty period and the customer complaints are kept at bay for petty reosons.

My ac is not working

Before i start please refer to this complaint which i filed
On 2nd april 2019 - https://www.consumercomplaints.in/hitachi-home-life-solutions-india-hhli-totally...⇄ it was a huge dissatisfaction for me but the day i filed this the same day i got call from senior authorities - hitachi and within 2-3 days my request was closed positively. I faced a new problem that was water dripping from indoor unit. The problem started in september 1st week. I filed complain on hitachi mobile app. I registered complain 4 times and they visited 8 times approx.in a month time. But the problem never got resolved. Everytime technician visited they said problem is resolved now. But water starts dripping after 1-3 hours max. After they leave. I last registered complain in 1st week of october but the problem remains same. I was out of station for some weeks and after that when i returned i also forget to register complain as i didn't used ac due to season change. This year after technician visited for ac servicing he said that coil needs to be changed as it is not working and there is no gas in ac. I contacted service center but the manager said that part are not available and they will get back to me once they will receive required parts. Then this lockdown started due to covid and all operations remained closed. I was in touch with the manager and called him to know if they are operational or not (After new announcements made by govt. During this period). I discussed with him on last monday 18th may. He said he will receive part by thursday and will send senior technician by friday. I called him on thursday evening and he confirmed that he have received the part but he will not be able to send the technician on friday due to man-power shortage. He asked me to call on friday for an update but since then he is not picking. I also tried calling on office number but no one picked.
My wife is expecting and is in her 6th month of pregnancy. Temperature has now reached 42 degree and will increase by days. I have told all this to manager and asked him on humanity ground to solve my problem on urgent basis. But no response. I would like you guys to resolve the issue on immediate basis from which i am suffering since more than 1 year.
I am in urgent need and helpless as i could not contact anyone. Neither the service center is responding neither on toll-free number i am getting any response. I have attached image of complain request done by me in past time.
Kindly consider and support.

It's been exact one year and our hitachi inverter ac 1 ton does not cool properly. 3 months ago pcb got replaced and again engg said that again pcb will get replaced.
No proper response nothing good from their side. Poor service.
Please help. And let me know as it is a very costly product #[protected]

Hitachi ac
My hitachi ac is not working.
I have registered complaint 1 month ago but still no one came to resolve my complaint. They are giving covid-19 excuse while the government has allowed the repairing of ac. Please help me.
Product - window ac - 1.5tr hitachi kaze plus - raw318kud
Name - ashok srivastava
Mobile - [protected]
Email - [protected]@gmail.com

I have ordered 5100x ac on 18th april, 2020 through hitachi/eshop. Order no. 39179.

Today, it is almost 25 days after ordered. I was trying to contact since 20 days but no one is peeking the phone. I have tried to contact to [protected] which is special for delivery related querry in covid 19 pandemic, but even there no one is peeking the phone. I have mailed them and also reminder but no one is responding.

Now, i am frustrated. I don't know what to do.

Request you to do need full.

Kalpesh patel

Sir/madam,

With due respect i am writing this email to you towards the most pathetic and most worst service provided by your so called hired technicians. Well i don't know why you cant get a better authorized service stations where at least you could hire well educated people.

Well i would like to tell you about the incident that took place on the 7th of this month. Well i used your hitachi phone app and i placed for a service on the 2nd of may and i got a request call on the 7th of may from your technician mr. Harpreet singh and he said that he would be visiting. So he came and visited and checked and said that the gas on my air con is low so i need to refill it and it would cost me rs 3500 and took rs 1000 from me as advance. I said not an issue and get the work done. So he called the delivery boy and he got my air con picked up from my home and they took it with them

The next day this guy mr harpreet singh never showed up and the delivery guy came and along with him there was another guy who introduced himself as sachin. Now they installed the air con and we asked them that the air con is dirty and its never been washed and cleaned it is only refilled with gas so at least do the servicing properly as the filters and other parts are still dusty. To which this guy sachin said that, "i am an engineer and this is not my job." the delivery guy said he doesn't do the cleaning and they just installed the air con without cleaning and servicing.

Now i called the customer care the same day and told them this, to which they just asked me to raise the complaint in the email. But i thought to talk to the technician mr harpreet singh because i needed to change the front grill of my air con as it was broken. So he said that he would visit me the next day on the 9th of may and he will service and clean the air con and also he will install and replace the broken grill. I said fine

The next day he came and he changed the grill and said that he forgot his accessories to wash the air con so he will do that on monday and just charged my rs 1800 for the grill and left. He said that he would visit on monday and he will do it.

On monday 11th of may i kept calling this guy mr harpreet singh but he kept stalling me whole day and kept saying i am coming, i am on my way etc etc.

Well i had no option left now but to write to you people and the same i will be raising it on the consumer court forum. Well this is the most pathetic and worst service ever. Well you guys train your people to lie to cheat to scam. Just once you took money out of a consumer's pocket, you dont even care whether his issue is resolved or not.

I really don't understand, i mean are you guys not earning well or are you guys going in a loss that you are scamming people and fetching money out of people pockets and running your own houses and paying your own bills. Well if this is the case then why dont you shut down your businesses and just scam people like others doing. Because that is what you are good at. Pathetic services.. Wont recommend anyone to buy hitachi products ever because your after sale services are worst.

I am enclosing all the bills including the id card of the technician who visited me and this is my last interaction with you people.

02.11.2019
Please refer to my complaint no. [protected] dated 17.09.2019 was lodged by me and was not attended properly and closed on 25.09.2019 with out asking me and received a message stating that the complaint is closed on 25.09.2019, as the AC was not repaired as I reported to your call center and again they lodged a new complaint vide No. [protected] dated 27.09.2019 which was not properly repaired and closed today without consulting/asking with the customer and received a message stating the complaint is closed. and as I asked the call centre today again they opened a fresh complaint vide No. [protected] dated 02.11.2019. to make the existing complaint dated 27.09.2019 less effective.and not attended for last one and half month. In short you can understand that the AC is out of order from 17.09.2019 to today the 02.11.2019 and finally one mechanic from your complaint attended the machine at around 7.00 PM and submitted a report stating that the machine is out of order and have to take to the service center for the repair.

Sir, I am once again personally request you that please do the needful for repair the AC immediately as the same was out of order for the more than the tolerance period and to avoid legal action for the pain and trouble which I am facing day to day for want of this AC.

14.11.2019
I would like to inform you that my AC was out of order and not repaired from 17th September, 2019 against my complaint registered in your office and repaired after almost 2 months, so I request you please extend the AMC period accordingly for the another 2 months to compensate the period o[censored]nrepaired period as requested by period mails.

25 feb 2020 ko hmne feel heaven air condition 1/84 vinamra khand gomtinagar lucknow telephon nmbr:[protected] se ppcb jika price 4100 rupees tha change krwaya tha apne hitachi fridge ke liye jo aaj 5 may ko fir short krgaya hai jiski wajah se fridge bnd hoo gaya haiii hamare yahan fridge ka samaan sb kharab hoo rha hai company se abhi tak koiii response nii mila haiii na abhi tk kisine call receiv kari haiii na aakr check kiya haiiii

I have bought 1.5ton split ac in 2018 which is not working properly..in this indoor blower fan is very slow speed ..which dealer i bought he not cocern about the proudect...
Pls solve my problem as soon
as...
THANKS
SONAM KESARWANI
RITESH KUMAR KESARWANI
[protected]
PRAYAGRAJ UP INDIA