Hitachi Home & Life Solutions India [HHLI] Complaints & Reviews

I purchased this ac (Hitachi rsd/esd/csd-517hbea 1.5 ton 5 star bee rating 2018 inverter ac) that i would be relaxed for all my summers. But it turned like a horrible nightmare. I purchased this ac on 28th march 2018. I tried to open this on 30th of march. But it didn't worked.

I contacted service center and the technician who visited told me that pcb is not working and as my guarantee has been expired so i'll have to pay. Next day when i called him he told me that the charges for pcb will be rs. 12000. I was shocked to hear this. I checked with other resources they told me the charges for pcb is very high as they have told. Now i am not in a position to understand what to do now. Totally frustrated. Need clarification from hitachi that is the cost of pcb controller 12000 rs. Or less??

Ranjnendu verma

[protected]
[protected]@gmail.com

I purchased this AC(Hitachi RSD/ESD/CSD-517HBEA 1.5 Ton 5 Star BEE Rating 2018 Inverter AC) that I would be relaxed for all my summers. But it turned like a horrible nightmare. I purchased this AC on 28th March 2018. I tried to open this on 30th of March. But it didn't worked.

I contacted service center and the technician who visited told me that PCB is not working and as my guarantee has been expired so I'll have to pay. Next day when I called him he told me that the charges for PCB WILL BE Rs. 12000. I was shocked to hear this. I checked with other resources they told me the charges for pcb is very high as they have told. Now I am not in a position to understand what to do now. Totally frustrated. Will not recommend this AC to anyone. I request for a complete explanation that what is the that cost of this and should I relay on the technician words or not. I need a call as early as possible

Ranjnendu Verma

[protected]

I have installed hitachi vrf for my hotel., from day one i have been facing problem with the vr[censored]nit. The cooling effect is lousy, the remote does'nt work properly, it breaks down frequently and when we log the complaint they say there is nothing wrong with the unit, hitchi air conditioners are junk and the after sales service is lousy. I spent 15.00lakhs for the vrf and my money went down the drain. Even after complaint the co., gives a damn.

Nobody should buy hitach, we should boycott the product

I have a 1.5 ton window hitachi window air conditioner, for which i have taken an annual maintenance contract, as the warranty period has expired. The service provider is comfort service located in mumbai. Whenever i lodge a complaint regarding service, i get a sms from comfort service stating that so and so person has been assigned to carry out the work, and immediately afterwards i get another message stating that my service has been cancelled as i am not contactable. It may be noted that this message is sent without me receiving any call from comfort service. This has been happening every time i lodge a complaint. I have also complained to hitachi senior personnel, without any resolution of the matter, even after purchasing an expensive annual maintenance contract from hitachi. I have decided to never buy hitachi air conditioners again.

My complaint number - [protected] and [protected] are pending for over 2 weeks. Hitachi has given request to service center who are completely inefficient and lack technical skills or behavioural skills. There is cooling problem in both ACs. They have not been able to resolve yet. They are saying they have to take outdoor unit to their office - to which I declined. Please resolve ASAP

I brought hitachi 1.5 a/c . Now it has a problem that it became noisy... I cal the customer executives and service man come and checks and told me PCB board problem. You need to change PCB board.
Since I borough AC till one year not complete. I think it’s definitely Manufactured diffect.. I want to change my AC.. I have all the purchase bills..please provide good products which is not diffect .i will give zero (0)Rating to this AC products 🤘

My complaint pertaining to the 3 door refrigerator has been pending since last 6 months (First complaint on 26/27 september 2018. Many follow ups attended on 6 dec 2018-approximatelty, which did not completely solve the issue and since then complaint unattended). Either the technicians sent are incapable or cite stupid excuses as parts not available previous complaint got attended after a long long gap and many follow ups plus requests that too did not resolve the issue. The technician assured us that that the required parts will be booked though it will take time its again a long wait of 3 months no resolution to the issues. I have on earlier occasion send two complaints via email and also multiple times contacted the dealer-vi jay sales, but just get assurances will attend to your compalin, but no improvement.

A highly reputed and efficient company such as hitachi, the services being so pathetic is completely shocking. Gives a lasting impression never, i repeat never to repurchase hitachi products.

Once again i request to sort the issue of which one just pertains to auto door close mechanism. The other to temperature control mechanism
. Hoping for positive results and quick sorting of the issue. Hitachi products being expensive would prefer for repair of the fridge.

Today when i installed my 1.5 ton ac by the technician of the company... They found the ac is completely damaged.. Its pcb and other parts are brokedown... Also it is sorrounded by elastic tape inside... So i asking hitachi company is it not his duty to replaced me a new one... As it is damaged from the seal opening??? Is replacement of parts of the ac sufficient as hitachi a good name brand???

I purchased a refrigerator - r-wb480pnd2 - gbw - bottom freezer (3 door 456 ltr) 4 years back. The refrigerator has broken down four times in these four years and two times same parts are replaced within a matter of a month. Both times the amount charged for the faulty part was different. The refrigerator has broken down again and there is no cooling inside refrigerator or freezer. I registered a complain on 25th december and i received a phone call from service engineer from agra. Since i am based at kanpur, he told me that he is assigning this call to the service team at kanpur, but even after three days there is no communication from hitachi nor anyone visited for repair.

Hi hitachi team,
My faulty hitachi inverter ac was to be replaced and its been 1 month since any reply from hitachi team.
I had emailed mentioning the same with registered contact number, but no reply to email since past 2 weeks.
Hitachi service centre does not give any proper update or any proper date within which the ac will be replaced.
Very frustrated with the services from hitachi.
Wont recommend hitachi products to friends/colleagues.
Is this the after sales support hitachi provides?
Registered mobile number:-[protected].
Split ac - 1.2tr hitachi merai 3100x inverter - r410a - rsg314hbea

Dear hitachi india team,
Complaint number: [protected]
We have purchased 1.5 ton split ac unit on 20/06/2016, that is 2 years and 4 months before.
Currently ac cooling is not coming.
Hitachi technician visited and after investigation informed that the indoor coil has been damaged and need to be replaced.
They have provided estimated expense of 10, 000+ rs.

Hitachi is a well-known company providing high quality air conditioners.
To incur expense of 10, 000 rs in 2.4 years is not anticipated from hitachi like product.
Requesting you to kindly check into the ac model/unit and provide us free replacement and service.

I recently bought hitachi split ac from flipkart. After installed, it didnt work at all. Hitachi technician told me pcb is faulty and needs to be replaced. Even after 10 days, they have not replaced pcb. Whenever i call hitachi toll free no., they say it will take 3-6 days in getting the part. So i have to wait. Such poor and pathetic service. I need immediate resolution.

Complaint no [protected] with hattachi call center on 7th october. On 9th tech mr from crystal air cool mira road thane charged rs 500 (Receipt no 8152) told that pcb has to be replaced and take 4-5 days how on quarry told that when part will be received not known
Pl help and resolve issue
A k sapre
Reg mo (With hattachi) [protected]

I bought a NEW Window AC of Hitachi Make form a dealer in Dwarka Sector -7 on June 28th, from the beginning there is thick layer of ice formation .

The company is full of the the dealer . The service support is pathetic m they even don't know the how to repair and how to diagnose the defect.

Their customer care no ;[protected]
Company Website : www.jci-hitachi.com

Dealer No. [protected] ( Dwarka Delhi)

I purchased split ac from online plateform in the month march'18 and unit stopped functioning on 26th august. I made a complaint (No. [protected]) to customer care for service & repair, as the product is still under warranty.

Engineer visited on 28th august and we were told pcb need to be changed, which has not happened till writing of this complaint i. E. 11th october 2018.

This is not first incident with me with hitachi, it is second one in a row, and i had been (So far) a big fan of their products. This seems a regular practice for delaying the repair for products under warranty. I reached to escaltion matrix of hitachi (A three tier system) but even no one bothered to respond, except at highest level of escalation, the customer care executive calling me and apologiing that it will not happen in future, but guess what i have this ac and it has happened.

For products under warranty the company usually takes time so the warranty can expire and they for any subsequent complaints you are not covered.

The only reason i am writing this, to let other users know about their service quality.

Since last two month hitachi service center people are not able to provide me ac part for which they have taken advance money from me. Very pathetic service from hitachi ac service center. The call center people are only passing the problem like football. Customer complaint email id is also not responding to my problem. It is really bad decision to purchase ac from hitachi. Hitachi service provider does not deserve rating. If hitachi company can not provide the part since last two months then why do they have ac manufacturing unit. Very poor response and does not deserve any recommendation.

On 4th october, 2018 at 19:09 p. M, i withdrew an amount of ₹4500 from a moneyspot atm in mohan bazar atm id - mp00050.1note of ₹500 with 2 notes of ₹2000 each came out and both the ₹2000 notes were damaged;one was half torn and other was stuck carefully with cello tape. Please send it to the concerned authority as soon as possible and provide me with a solution.

This is to escalate the cooling issue of my 1 ton ac. It was bought on 5.11.15 (Bill can be provided if asked for)

This ac has issues in cooling right from beginning. I had raised a service request in april 16 ([protected] & [protected]) in warranty and technician visited my home for inspection. He found low gas pressure and he filled the gas. I insisted to check for leakage, but he was adamant to check the same and said there is no issue of leakage. Over the period the cooling decreased and now we are not getting any cooling from that ac.

Post warranty i raised a service request again in march 17 ([protected]) and based on which technician visited my home on 29.03.17. He said there is no gas in the ac and that’s the reason of no cooling. He informed charges of gas filling as inr 2750 and visiting charges as inr 500 as ac is out of warranty. I questioned him as to why leakage was not spotted earlier in warranty period, for which he was clueless and said i can’t comment on that, but he agreed that leakage should have been spotted.

I was then asked to go for amc by service centre ‘asp-aayush electric & eng.’ - tcr no. 42673 to resolve this and i opted for it (Amc contract can be provided if asked for). The whole year they tried multiple things with unprofessional and technically unsound staff and could not resolve the issue. At the end of the amc period, they changed the outer unit valve. I had taken their assurance on supporting the work done in amc for few days but later no one responded to my messages (Details can be provided if asked for), calls and at one point of time raised their hands up saying my product is out of warranty. Below are the details of people related to service center.

Area manager - mr. David
Service center manager - ms. Ruksar
Technician - mr. Ritesh

Below are the service request nos. Handled during amc period.

1st apr 18 - [protected]
4th apr 18 - [protected]
4th apr 18 - [protected]
3rd jul 18 - [protected]
2nd oct 18 – [protected]

Later when i dropped mail to customer care, i was called by some hitachi guy who again gave false promises and never acted on my issue. His name is darpan. And i got to know that asp-aayush electric & eng. Is no more on hitachi list of authorized service centers. Whom shall we approach now?

I want to escalate below things to highest level now as i am fed up:

1. No issue resolution in warranty period
2. No issue resolution in whole amc period by asp-aayush electric & eng.
3. No serious action by customer care in spite of repetitive mails/ calls (Darpan was the last one to call me)

What i want? – i want my ac to be repaired without any cost as the same was not done in warranty as well as amc period, else i will be forced to go to consumer court for this defective product.

With lot of frustration and pain i am posting my complaint on this forum. We bought above referred refrigerator of hitatchi from m/s trishul trading company haridwar, uttarakhand vide invoice no 445 dated 20/11/2017 (Sl no of item 0096). Since start the refrigerator is not working properly as there is lot of ice formation in the top portion on walls etc in refrigeration chamber. More than 5 times complaint was made and hitachi mechanic visited three - times. First they said it was problem of setting and they reset the parameters and assured everything will be ok. But problem persisted then they were called and after checking they declared that heaters, sensor and pcb will be required to be changed. When we resisted, again another team came and reported that the cover cloth on top of the refrigerator was getting trapped in door so ice formation was there and now no problem will be there. But problem still persisted. Now on repeated chasing we were informed that a gasket required to be changed and then it will work fine whereas in the last visit, no such apprehensions were shown. Hitachi mechanics are just making guesses and service and sales people want to pass warranted period just like this.
Though hitachi is a reputed name it seems to buy their product is a really bad decision as the company do not have any support system in place. The showroom people are only interested in selling their product and service engineers are locally hired untrained non professional persons picked up locally and good for nothing. There is no sense of customer service or care.
Their biggest weakness is their poor service set up.
We need replacement of this faulty refrigerator.

Rakesh kumar
Bhel
[protected]

I purchased 2 hitachi air conditioners in june 2017. It is only 1 year 4 months passed, cooling of one of my ac has stopped. This is something very amazing that product from such a big and reputed company performs in this manner. I got both the acs serviced as per the norms and guidelines of the company and in fact i'm worried for my 2nd ac also, it may also behave in same manner. I spent 50000.000 on purchase of your 2 acs. It is not worth purchasing hitachi air conditioner.

Ravi kant chaturvedi
New delhi
Mob [protected]