Hitachi Home & Life Solutions India [HHLI] Complaints & Reviews

My indoor unit ac stopped cooling, initially i thought it was gas leakage, considering i has service ac in amc on 12th march, where technician said all is perfect. So on complaint (Compalint no. : [protected]) technician came, initially he said it had a capitor issue, then said it was stableizer issue, then finally it was told that it is a pcb issue.
This is the 3rd time in 4 years that pcb has been creating issue. On contacting helpline, it is blankly told ac is out of warranty. It is ridiculously expensive changing pcb each time now almost every year or dealers insist on amc of rs. 4000 every year. We had thought that we are buying japanese technolgy etc.. Seems that hitachi acs are worst that one can buy. I was not surprised to see other customer facing similar issues. Looks as if hitachi is selling sub standard products in india. I hope that they will wake up to woes of their customer and reslove issues

2 years back bought split ac, i was causing issue last year also but we thought this is how it works,
It give cool air for 10 mins and then starts giving hot air.
When i asked the service person, he says he has to change the pcb and it will coast rs 3200. I think hitachi has very small life. I also o general but it seems to be best in market.

Very bad quality by hitachi.

I've purchased a Hitachi refrigerator (model R-H350PND 4K) on 7-Nov-2015 from Darshak Electronics - An exclusive Hitachi store, in Ahmedabad. The invoice for same is attached here.
The refrigerator has gone out of order on 2nd April 2018. After finding the contacts, I registered the complain from their customer care number 1800 on 5th April 2018. The SMS containing this complain is also attached here.
Their technician Girish Bhai has visited my home After 5-days of this complain. Possibly his visit was made because of my regular follow-up on Monday and Tuesday. They checked and found the compressor has got leaked and explained me that will get replaced free-of-charge under 10-years warranty terms. However I'll be liable to pay 1600/- Gas charges and 500 visit charges. After that visit there was no subsequent follow-up of guideline were made from them.
Here after I keep on calling to Hitachi customer care on almost every alternate day and finally they arranged the pickup of my refrigerator on 17th or 18th April to their service station. Still I'm keep on calling to their customer care on every alternate day and they are simply assuring me for a callback from senior but no status update of my refrigerator repair. I'm keep on calling Darshak Electronics on couple of times a week but they are also unable to give me any status or callback.
Meanwhile some customer care executive has said that parts are not available and they are not sure when my refrigerator will be repaired and handed-over to me.
My family is living traumatic life of this hot weather without our own refrigerator.

I request a serious case and punishment to such poor after sales service and SLA.

Regards,
Sumit
+91-[protected]

I bought a hitachi refrigerator on 4th jan 2015 from hari om retail pvt ltd. The model number is:r-
W660pnd3-gbw - 4door (Find attached invoice scan copy)

All of a sudden without any other problem, the fridge stopped cooling on the 8th of april 2018. I duly
Logged a complain on your official contact, after which a service engineer attended the complaint
Yesterday noon[protected]Call no. [protected]). To my surprise he informed us about leakage in the
Cooling evaporator and now it will have to be replaced.

I am really shocked and confused about the reason for such an issue. How can such an expensive piece of
Machine go wrong in such a short span of time

I had received a call from mr. Awadesh from service center, who literally accused me for refusing to
Pay his company. He was extremely abrasive.

Next step:
I called back the service company 2 days later requesting them to follow up as per the revert mail i
Had received from you. Which they have till yet not entertained.

Third step: i spoke to mr. Ankur misra, area mngr, delhi and was extremely disappointed by his cold indifference
And inability to logically justify my query, forget about offering a satisfactory solution. He suggested i take the matter through customer dept. Is your area manager only responsible for sale
Targets and has no onus to customer problems. This entire scenario has driven me to the brink of my tolerance.

My complaint had been cancelled 4 times without any feedback from me... Citing refusal to pay as the reason, while there engineer mr. Adil returned 500/ saying that it can be replaced for free if we follow it up through email.
Imagine how they screw us consumers...

Till date no reason for the problem has been provided in writing by anyone representing the company.

Regularly i am being forced to pay them around 9000/ for repair and service.

To my surprise till date no concrete solution has been executed and i'm yet harassed by the
Unavailability of a refrigerator to serve my needs.

Hitachi is a brand which generates trust in the mind of end users like me, hence i bought this product
For personal use.
International brands such as yours, are reckoned with prompt solution to problems as well as quality
Products. Customer grievance solution, i believe is o[censored]tmost priority in today's rat race of brand
Competition. Yet a callous attitude from hitachi is just not expected and also not acceptable.
It's been almost a week since i logged a complaint, and am still awaiting justice to my cause.

I had purchsed 1 window AC from Darbar Traders (CSD canteen, Hondon Air base, UP), which was installed on 8th April by your technician.

Since first day, it is not functioning properly and cooling is very low. On registering a complaint, technician visited and said display panel needs to be changed. Since that they, there is absolutely no update on when will the panel will be replaced. This is pathetic service.

On spending 30, 000, I have received a defective product and there is no response on the consumer complaint. Either give my money back and take your defective product back, or get my problem resolved in 2 days. Don't make a fool out of your customers, who has spent 30, 000 expecting a functional AC.

Regards,
Achint Goel
Registered mobile number - [protected]
Complaint number - [protected]

Hi team,

I bought split ac close to year ago and it is under warranty period. We raised the complaint 2dys ago about some noise in blower motor and noise in the idu. Today service persons has come for 3rd free service and resolved the blower sound issue. Technician has taken sign from us and left, he came back again and said that there is capacitor issue for that reason it is not throwing air properly. Pcb needs to be replace to rectify the issue. Technical service department from chennai called and said they will replace the pcb with new one how ever it was told that they can give one only one month warranty for the pcb. After servicing the ac now cooling level has completely come down in the ac and it was working in good condition before service.

This is really a not acceptable from the customer end since my ac pcb is working fine for 11 months and in the 12th month it has got aproblem and technical service persons of your company would be giving only one month warranty for pcb. We are requesting that the new pcb which is going to be replace should give 1 year warranty. What if after 1 months if some thing goes wrong in the pcb then i will have to face the problem not by the company.

Today 21.04.2018 (Today's status mail sent)
Hi team,

Today split ac pcb has been replaced with the new one but there is a problem with the compressor cooling. Delayed in getting compressor on and chilled is not there only fan is running properly. Second thing there is problem with swing motor, it is taking much time to swing up and down.

I really disappointed with the hitachi ac unit which i have got, though it is in under warranty itself so many problems in the indor unit. Service team has taken to much time to rectify the pcb and now two more problems yet to resolve, warranty is going to end on 22/04/2018 i. E tomorrow now i don't understand why technical people are not able to solve the issue at once rather than doing one by one. I'm expecting all the issues to be resolve.

Note : kindly let me know regarding new pcb 1 year warranty query.

Regards,
Irfan syed
[protected]

Had purchased an hitach ac about 3 years back inalso
Purchase the amc of this company the service of company is very poor they close my complaint without attending when we call again to customer care and tell them the complaint was closed without any resolution they again raise new complaints and give us new number with 48 he tat but no person will call or attend this one person came about 3 days and took the part after that we have not received any communication from them it about a week after that i raised and escalation on company websit and get the message that they will call me with in 24 hr but still not received any response customer care executive said that they are unable to help me accept raised a free request

I don’t know what to to. Please arrange for immediate intervention of the competent authority else i am forced to go to consumer court
The company consisted of bloody thieves who are only stealing customers hard earned money
Complaint no :[protected]
Complaint no [protected]
Escalation no of website:b946483c4a5

I purchased this 1.5 ton split ac in 2012. Since then it gave me trouble after trouble. Its gas exhausted several times, authorized service person of hitached refilled gas several times but with no avail. We are suffering from summer heat leaving the ac machine as show-piece only.
Hitachi authority may please look into the problem for a permanent solution.

I had purchased my Hitachi 3 door Refrigerator Model R-WB480PND2 on 10th August 2014.

Since last 75+ days managing without a Refrigerator with a small 5 month old baby at home in such hot temperature.
No standby refrigerator provided.

Resolution expected: Refrigerator Replacement or Refund of Rs 30000 after depreciation.

Fridge dead, Issue first reported : 3rd Feb 2018

1st Engineer visit and paid 500 fee: 3rd Feb

Wrong issue identification as PCB board issue when replacing: 20th Feb

2nd engineer visit and paid 300 fee: 23rd Feb

Issue identification as Compressor and replacement + grill maintenance: 27th Feb

The fridge dead again: 5th Mar 2018

I ordered Hitachi AC 5300X 1.5 Ton inverter AC(Order ID:HHLI-27358) on 27th March, money got deducted and order confirmed but till now i did not get a single mail about delay on my order delivery status. They always have a standard reply 7 working days for delivery. Now it is more than 20 working days when i tried contacting Hitachi customer care[protected], no one know the status and kept on just redirecting the call. I was given another number [protected] to know about the order status but this mobile number is 24 X 7 switched off.
At one point, I was told no one in Hitachi knows whom to contact within Hitachi for this query. So, I used "connect to management" service and escalated complaint to "Level 1" no reponse and then "Level 2" no reponse so again escalated to "Level 3" but still no single response.
I sent lot of emails to [protected]@jci-hitachi.com and hhli.[protected]@gmail.com. They do not even read my email they just sent only either standard 7 days delivery reply or no reply at all. I am completely frustrated with this sort of service. If there is no stock please do not take an order. If you take an order, be responsible and keep your customer properly informed or at the least respond properly, provide right contact details.
I need to know the exact delivery date of my AC order and need my AC as soon as possible. No use of delivering my AC after summer. Please do the needful.
Thanks and Regards,
Muthu
[protected]

I bought hitachi ac on may 2016. Initial it working fine. But after 10 month suddenly iclean in ac stopped working. I called the service person he clean the ac and started working. But today it totally stopped because of pcb board problem. I don't often use ac for that itself the pcb board gone. Think about heavy use. New pcb board is about 3000rs with 1 month warranty. I am totally unsatisfied with ur brand product

I had purchase hitachi split ac on 8/4/2018 in name of cristian sunil raymond hitachi indoor and outdoor unit received before two day. Today whe technican com for fitting the ac copper pipes is not in the unit box and he go without connect it. It is serious concern that there is missing items in instrument box and we have to suffer for no any revert come from vijay sales for the same for three hours and technician go without complete it

Dear Sir,

Request you to please help me in resolving my concern.

I'm very unhappy with the product and service provided by JCI - Hitachi India. Requesting for a return and arrange refund for this product.

Detailed Summary of my concern:
1) I had purchased a Hitachi 1.5 ton - Split A/C model # RAU518AVD from Bajaj Electronics, Boduppal, Hyderabad on 16 April '16. That was the day I regret, after a few dozen calls to the customer care center, more than 4 visits to the dealer and after 60 days the A/C was installed on Date by the Hitachi Company Technician.
2) In May 2017 there was no cooling in my A/C due to gas leakage, I called the JCI Hitachi Customer Care and registered a complaint # [protected].
3) No one visited this complaint since then and when I called the Customer Care, they told me they will priorities my case and send the technician ASAP.
4) I still waited hoping some one will visit and rectify the issue, no one turned up. On 25th June '17 when I called to check the status of my request, I was told that my ticket has been closed on 14th June '17 itself without my knowledge "Stating the A/C installation was done by Private". Why in the world will I keeping my free company installation use a private paid service.
5) I raised another ticket # [protected] by calling the customer care today and they say now that my warranty has expired, I need to pay Service and visiting charges. This is ridiculous. However they still visited my request and refilled gas assuring there was gas leakage due to outdoor unit vibration which is now rectified...they cleaned both the units.
6) 29th March 2018 - No Cooling again - this time the team visits and says that my machine needs a wet cleaning, as there is dust in the unit.
My question to you is MR technicial, I have 3 a/c since 5 years in the same house never had any problem and this unit within 2 months had accumulated so much dust that needs a wet wash...strange.

Im also told that the unit is out of warranty, so as per company policy they cannot replace or refund the unit. So is your job over once you sold a faulty unit.

While i understand that you are bonded with your company policies, my case needs to be treated as an exception

I have paid to buy your brand and I need a permanent solution to this and not adhoc and quick fix repairs

Regards
Johnson
Mobile - [protected]

Bought a hitachi split ac 1.5 ton in april 16 last year its remote stopped working they didnt tell me that it can be paired again and asked 1200 rs for new one which i didnt buy and bought a local one. Now after spending 3000 for service and gas in march17 after one month it stopped working service personnel told me that pcb is to be changed worth 4500 plus 500 for visiting charge. I denied and now looking for better solution on internet and found this site where lots of customers are complaining about Hitachi split ac pxb fault . Shame on Hitachi . Wont buy any hitachi product ever.

I have purchased this machine in 2016 (Invoice attached) and it was replaced with another machine since it had manufacturing defect, one ofthe pipe inside was bent, because of which there was no cooling and it took almost 3-4 months and whole summer i could not enjoy the cooling.in 2017 it was said that the gas was leaked and new gas was filled as it was under warranty and it worked till october after which i havent used till now. During last week i have booked for servicing. Now your engineer said there is no gas and the gas people came and said that the cooling coil is leaking in 3 places. I was also asked to pay rs.2700 to charge the gas.

Unless the ooling coil is changed there will not be any cooling as advised by your engineer. After purchase of this machine every summer i am facing problem and it is only third year. It looks i was given a sub-standard machine and cheated. I look for a solution from your very senior person by understanding this problem.

Kindly help and let me get some justification for my purchase and i believed hitachi is best.

I purchased a hitachi 1 ton 5 star ac through flipkart on april 11th, 2016. Last year, the ac stopped working and on calling the hitachi engineer, i was advised that the gas needs to be refilled and it is not covered under warranty. This year, the ac was not working again and on calling the engineer i was told that the coils are damaged and need to be replaced. The coils are not covered in warranty. I don't expect a brand like hitachi to give such issues in 2 years time. I think a faulty product has been shipped and i need a replacement.

Hitachi is charging inr 750 /- plus gst for wet service of 1.5 tonne window ac which is on the higher side. The product is also not good. Model : kaze plus.

The moment i bought it - it was defective but it was not replaced. It developed fault in fan motor which service center could not rectify.

Service centres of hitachi is also very pathetic. Hitachi being a japanese product should have world class service. It is degrading its name in india.

It should improve its service network with professional people like voltas samsung etc...

I have bought a 1.5ton split ac last year end of may’17. It was switched off in the winters. Since last 1.5mnth it’s giving sudden foul smell when switched on. I hv booked complaints twice & they sent service person. Bt soon aftr 10-12days again the same thing happens. They say they have never seen any such case & does not understand what is happening. My ac is still under warranty so i told them to exchange the machine. They keep on saying next time & this way are trying to get the warranty over.

I have bought 1.5 ton 5 star AC in April 2016. its time for summer now & tried to swith on AC and observed that, it is not working. Call Hitachi technician, Technician said indoor PCB is gone & is required to be replaced. This affair is not cheap. It is costing me around 3500 bucks.

This is very bad on Hitachi side that in just less than 2 years (in which AC was used max for 5 months) Indoor PCB is gone.

Is there always problem of PCB in Hitachi AC?
Is this the technique of Hitachi to make money from maintenance.

Hitachi is a very good brand, but use such pity PCB for their trusted customers. this is irritating

Dear sir,
I purchased new 1.5 ton split ac from m/s frontline agra on 19 mar 2018. Representative from m/s frontline came to install the ac. However, it was not installed properly. There is no slope for drain pipe. Therefore, one of my house wall which was cut to insert all the pipes and wire is still open from the last one week. The matter was also reported to service centre of hitachi ac at agra. Their rep came and agreed that the installation was not correct. I requested them to do the correction in the installation. But, service centre of hitachi ac agra refused to do the correction and informed me that rep from m/s frontline agra will do the correction. However nobody is bothered to do the correct installation despite my continuous liaison with m/s frontline agra and service centre of hitachi ac at agra. I never expected that service centre of hitachi ac at agra will refuse to do the installation. I would therefore ask from hitachi india, if dealer rep is unable to install ac properly than why rep form service centre of hictachi ac is refusing to install correctly.
In view of the above i therefore request you that if you are unable to resolve the issue than kindly return my money at the earliest

With kind regards,
Commander (Dr) ps josan