Hitachi Home & Life Solutions India [HHLI] Complaints & Reviews

Hi,
My phone no is XXXXXXXX34. I have purchased 4 nos of Hitachi AC for my use in home on May/June 2016.
Now one of them is 1.5 ton inverter AC which stop operating from 1st July 2018. I have complained through customer care on 2nd July and get a req no [protected].
After that some technicians came on 3rd and 4th but unable to detect the problem. Finally 3 Hitachi technician came on 5th July and try to detect the problem...

I had bought Hitachi 1 ton Window AC on May 18. There was a break down on AC as it suddenly stopped working. A representative from Hitachi came on 3rd July 18, clicked few photographs and left. Since then nobody came back for the repairment. When I call customer care, everytime they say we are escalating to the concerned team and parts is not available.

It's been 5 days now and the same story of parts being unavailable is...

Hi team,
I had submit the complaint about ac not working on 22nd june, an engineer visited us 2 days later and informed us that one part was faulty and needs to be replaced.
No body followed up and informed for about 3 days.
I called up the service center and was informed that they have escalated and somebody would call next day.
Next day somebody did call and said the part was not available and it would be available...

Date of incident: 13th June
Description: I have raised a complaint with Service request no: [protected] about my
Air Conditioner. A part of AC is faulty and my AC is in warranty.
First complaint i raised on 13 June and Hitachi is giving only false promises. They asked for 10 days time and later they again asked for the same.
Even today after almost 3 weeks of my complaint Hitachi is NOT fixing my AC.
br...

I registered a complaint of Hitachi Fridge to Customer Care. A technician of the company - "I Care Services", Vikaspuri, New Delhi, visited on 04/05/2018 the problem not resolved but payment was made. As the problem persisted I had to seek their help again. In spite of numerous calls to Mr Balwinder [protected] he did not respond. He was curt, rude, unhelpful....

I have bought one refrigerator from hitachi and one technician came for demo and installation but at the time of installation refrigerator stated making noise from compressor. Technician declared it as manufacturing defect.
After that i have logged complaint through email on 26th june but i havent received any revert from hitachi regarding resolution.
I have spent rs 41000 and struggling to get replacement of the product....

Dear sir,

I had purchased the new hitachi ac and since then it is not working. After lot of followup the technician visited us and assured to get it replace. I have been following up with hitachi customer care every alternate day and escalated the issue to top management as well but no action taken yet. Hitachi team is fooling the consumer.
Complaint : [protected]...

Hi team,

I am pankaj aggarwal, i purchased the hitachi inverter ac last year on 1st april 2017.

There was water dripping problem last week for which i registered a request with request number [protected] on 16th june. Executive came on 17th june from your naharpur sector 7 rohini service center. He inspected it, confirm there it is installation problem and then he put a plastic piece on the lock to adjust it....

Dear sir,

I am escalating this complaint to your kind notice, to make you aware of the kind of service your service partners are offering in the name of hitachi in non metro locations.

It has been 8 days and there has been 2 visits made by the so called hitachi technicians who have not been able to identify the problem in the air conditioner and are adopting trial and error techniques. Till now they have replaced...

Consumer law expert
Office of: - cell no.[protected]
Parkash makkar, advocate
Resi:- st. No. 1, last lane, ekta colony, abohar-152116, punjab
Chamber no. 54, civil court complex, abohar-152116, punjab
Registered a. D. Legal notice dated:[protected]
Addressed to:-
1. Sodhi electronics, st. No. 3, jain nagar,
Main road, abohar through its prop./partner
2. Hitachi...

I thought hitachi ac inverter and it breakdown (No cooling) on day 1 as technician was not experienced. He did not adjust gas / moisture properly. Next day after multiple followups one technician came but did not get any equipment along to rectify the problem. I again had to register new complaint for this. Now, another technician has done vacuuming and gas filling, but still there is no cooling. Nobody is attending to the failed product,...

I have purchased 1 ton window ac on 14.09.2017 vide inv gst an 4323 from sargam electronics adarsh nagar delhi. There was noise problem since beginning. During 2017 it was hardly used for a week. This year since april i have made 5 complaints, the technicians come clean the machine and the cooling does not improve. On our complaint dt 9.06.18 the technician told that gas is to be filled. On 12.06.18 gas was refilled still there is no cooling...

Bought AC an year back, since from the installation, till date I spent about 10000, every time I complain about ac cooling I have been told the issue with outer unit and I had to pay 5K. Is this the way to loot the customer or there's no quality from Hitachi at all.
Today again within 8 months Hitachi technician Mr Mohan who is the same person who serviced my outer unit saying your outer unit has coil issues and you need to pay 5000...

I have purchased 2.0 ton spit a/c of hitachi from ahmedabad dealer. The remote of this a/c was not working so i contacted dealer and he generated breakdown request no. [protected] on date 04/06/2018.
Till 07/06/2018 i kept silence but when nothing happened i contacted the dealer on 08/06/2018 and asked the status of my complain and they told that they have talked with hitachi service person and he is saying it will take 3 to 4 days....

It has been month and i didn't get any resolution from hitachi.

I have also logged a complaint on your customer care number here are complaint numbers which have raised to hitachi just for one problem.

[protected]
[protected]

One of the poorest service i have ever experienced in my life from your dealer and local service centre

Problem: on of hitachi's split ac's is not cooling...

Purchased new ac but it was defective. First said will replace it in 10 days. Now they saying it may take 2 week more. I lodge complain on 28 may. And on 3 june the problem was sloved and product was replaced is showing in hitachi application but in actually nothing is happend till now.. Now they are saying its in under process. So please help me out....

Hi,

I've purchased hitachi invertor ac on 8th june 2014 as the latest model in the market - rau108huea.
Power supply to ac was always proper and with stabilizer.

Just after one year, one warranty expitration5 on august 2015, it got issue and took rs 4800 for repair.
Now from 29-april-2018, its power pcb of indoor unit got bad and hitachi is not able to support it (Just 4 years old product).br...

Hitachi is the worst company ever with pathetic customer service. We purchased a 625 l refrigerator worth rs 70000 and from the first day it has not been cooling. The peice was defective and even after repeated calling in peak summer no one comes... After calling again and again and complaining the technicians who came to fix were untrained and cud not understand the problem. They are charging us for visits and asking us to get the parts...

I recently had my hitachi window front panel replaced for rs 4000/- but it only lasted for 10 days. I asked the company to replace it but they denied. It was really surprising to see that the company did not replace\fix it as it has got crack in only 10 days after new part installation.

Date of replacement: 19-may-2018

Attachments: photo of invoice of replaced part, photo of broken ac front panel...

Dear Customer your BREAKDOWN req. [protected] for the AIR CONDITIONER Shall be attended asap. Share CDN:-7447 if you are satisfied with our engineer.
Above massage was sent to me from hitachi on dated[protected], but till date nobody has attended my complaint . My AC is under AMC COMPREHENSIVE with coil . I have called many times to customer care & mailed to [protected]@jci-hitachi.com, but problem has not been solved yet.br...