Hitachi Home & Life Solutions India [HHLI] Complaints & Reviews

Dear team,
This is sumit vijaywargiya from indore (M. P) bought an ac and have been coping with installation issues with your service provider 'krishna enterprise'. Have also mailed your customers care regarding the same, the vendor is intentionally creating issues and even taking your service manager sandeep for granted, the only reason for their behaviour is i complaint about their over charges have also shared their misbehaviour call recording with your customer care team but no response from them too, i regret to say but your vendor is running a monopoly and not professional at all, their greed is above your companies reputation, can share the call recording of communication with you too, kindly arrange another vendor else will have to lodge a consumer forum.
Thanks & regards,

We purchased a 1.5 ton hitachi air con raw318kud 3 star on 19/9/17 from vijay sales virar (West) branch mumbai.

It was derlivered on 20/9/17 and installed 2 days later. Although the grill of the air conditioner was supplied in broken condition. It was cracked.

The enginer had observed and noted the damage.

Although after 15 days we are still awaiting any feedback from either hitachi or vijay sales.

We have been chasing the engineer, hitachi and vijay sales from pillar to post and endlessly without any result. This is our last attempt after having made several calls.

Hoping this complaint reaches the right eyes and ears.

We are disgruntled and tired of inconclusive replies from the customer care. All we expect as customers is atleast a reply as to when the grill can be changed.

Please reply.

I bought hitachi ac on 3rd oct'16 and now it is 3rd oct'17 foul smell comes out from ac. I have raised almost 10 complaints since day 1 (4th oct'16) to fix my issue but still my issues is not getting fixed. Technicians coming home and re-filling the gas or doing a water wash but nothing worked out. Some technicians
Breaking some plastic items like the main door wings or the breaking the copper wires and without our knowledge there are replacing as we still have warrenty. Mainly there are closing/cancelling the ticket if supervisor is not around or on holiday this is something happened to me for 3 time in a month.
So i am loosing all my warranty coverage period because of this. Last time one of technicians informed to the local regional head that this ac has some foul smell issue but regional head doesn't take any right level action. Because of these un-professionalism i lost one full year warranty coverage period. Today when i spoke with the local manager he is not taking ownership and responsibility of what ever is happen. Moreover he is speaking on local language (Abuse) words which i cannot bear. Now they wanted to take my ac unit to their workshop and to repair and to fit back. My question here is if still the same issue persist what am i supposed to do? I lost my warranty! I need a replacement or extended warranty.

I would like to share my complaint regarding the refrigerator, i bought 4 years back (Dated 15.10.2013) from noida r-zg400end1 (Gbk), capacity 382.

All of a sudden on 05.09.2017, refrigerator stopped working and we called customer care number[protected] to register the complaint.
On 07.09.2017 service engineer (Namely abhimaynu verma) visited our residence and took some part of the refrigerator for repair.
Registered complaint number based on the invoice of amount inr 2700 is[protected]Attaching the invoice).

Service engineer gave the guarantee of 3 months while only after 2 weeks i. E. On 24.09.2017 we faced another breakdown and since then refrigerator is out o[censored]se. We tried calling the same customer care and executive name pooja confirmed that same service engineer abhimaynu is going to visit us next day while until today no one came.

I tried calling the same customer care number today and executive asked me for all the details and asked me to call back in 10 minutes and after several attempts i have no luck in reaching out to anyone. It seems intentionally my call is being avoided.

This is totally unacceptable and must be fixed right away.in this season of summer, it sounds impossible to live without a refrigerator for few hours while due to bad service and irresponsible behavior of the support team, we are standing on 4th day without any resolution.

Dealer from where refrigerator was bought :
E-zone (Future retail ltd - ezonehome town sector 38 a, noida, home town the great india place mall)

My hitachi split ac has been given trouble since i have bought it. First the pcb of the external unit stopped working and it was replaced after one month. From the time the ac came back the cooling was less.

Now it appears that the condensor coil has got corroded and also the blower has broken because of the indoor unit vibrating.

The ac has spent more time being repaired then used.

I would like a complete replacement of refund of the money.

I purchased double door refrigerator from hitachi. Within span of 11 month compressor found defective which company replaced without charging any thing. After six months again compressor problem. Company replaced it charging 2750 for gas filling. Again system linkage and compressor problem in three months. I requested company to replace me new refrigerator charging me depreciation amount. Company is not ready for that. This time even they collected from me rs 500+3200 for visiting charge and spare part charge. Not only this they said i will have to pay some amount for gas filling also. At present i am without ref. Since one month, of course they have said that it will be repaired by this evening. Can'n the company replace new charging some amount from me. Because i do not know that there will not be any problem in next few months.

We have 4 door hitachi fridge, it stopped cooling within one year of purchasing.in spite of calling up at call center multiple times, no one bothered. After multiple calls, the technician came and fixed some new part in it, next day same problem occurred, fridge stopped cooling. We are wasting our valuable time in calling up at call center and following the complaint. I emailed the concerned authorities (At all three levels given on their website.) many times, there was no response to the mails. This worse product one can ever buy, worst is their after sales service.

Hello Sir / Madam,

We purchased Hitachi Refrigerator on July 3, 2016 .. Now it stopped working ... its been 10 days ... we registered complain also ..Complaint number: [protected], but no action has been taken yet...Never expected this type of ..services from Hitachi . Just let us know ..where should we call or complain ..so that ... our problem can be solved?.

Deepika

Best example of pathetic services.

I called up hitachi for refrigerator not working. First of all the technician came and mentioned that as the cooling is not functioning, there is issue with thermal sensor. Thermal sensor took more then 10 days to reach to service center.

After so many calls and followup they installed the thermal sensor and fuse. But still the refrigerator is having same issues. No cooling.

On calling customer care they mentioned escalation matrix is available on website which you can follow. Which is nothing but an automated system which never gives a response.

I asked call center person to open the closed case and they mentioned case cannot be reopened as case is closed by system. Trying to manage sla just by closing case without any resolution.

No email address for escalation is mentioned anywhere. And you cannot escalate more than 2 times, after which it will always show your current escalation is pending on website.

I purchased 1 ton hitachi invertor split ac from kohinoor televideo pvt ltd on 06/03/2017. Model no. Is rsg312eaea.
From the day 1 this machine is giving me the problem.in the first week only, water was leaking from machine inside the room.
In that month only, it stops working. After technician visited, he told pcb is damage, it needs to be replace. Then they replaced the pcb almost after 10 days.
Same problem happened again after one month. Again they replaced the pcb in 7 days. When i spoke to technician in detailed, he told me that, this model is
Not successful due to its faulty design. And hitachi wants to sell these units maximum so that stock can be clear asap.
He told me not to go for any hitachi products specially invertor ac.
Now same problem again i am facing. Machine stops working. Technician told pcb is damage, it needs to be replace. Now i am waiting for pcb to get replace from last 7 days.
When i called hitachi for replacement, they said replacement complaint cannot be registered on the phone. You need to send email at our customer care email id.
When i sent email, only auto reply is coming. No solution to this problem.

Respected concerned,

I have purchased hitachi 518 avd 1.5 ton split a/c 5s full set 23/5/2015 from great eastern. (505 g. T road mahesh serampore).

When at that time this product started to install it was not set currently. I have told this thing to hitachi service care person who was came to install at that time. I have also contat to great eastern and repeatedly requesting them that this ac was not set properly please take any action. No one gives a single attention.

Yesterday as a result this a/c breaking down from wall as a this was faulty and its back portion body broken and for this my one family member getting badly injured.

Today she was getting hospitalized who will take this responsibility, i will left this thing to hitachi and as well as great eastern to you also.

As because i am general customer so that nobody gives me any attentions as a result today this ac was breaking donw and my one family member getting injured and hospitalized.

I need a solution for this i will start fight for this i will go to consumer forum, i need justice who will compensate for this accident.

I will requesting you two great eastern and hitachi right now please take this thing serious. As you people wait when it will go out of warranty so right now it is so start snatching money from me again i will be there.

But i will not left that matter so easily becuase for you people someone right now facing accident and getting hospitalized.

I will wait for your reply.
Thanks.

Hi

This is to inform you that i am a user of hitachi split ac model :-rau514isd iclean se 120l05777. Which got purchased in the middle of january of year 2013... Since the 1st service engineer who visited my store has told me that this iclean model is big failure of the company as it don't remove dust automatically from the filter. I totally ignore his words as i have done amc so i don't have to worry about the service..

Everything was running so smoothly till 26/07/17... I have complain regarding non cooling on 26/07/17 itself. They have sent so called technician with shabby clothes look like road side serviceman from service center named temp control. They have checked and found the copper pipe from indoor to outdoor has been stolen. Need to install new pipe. On 28/07/17 they installed new pipe and took rs 2500/- for pipe charge. But still cooling was not there.. They checked again and found compressor was not working and it should be replaced. And the estimation time they given is 2-3 working days. I requested them as i run flower cum gift shop and my shop has very much lights and no fan and it is closed from 3 side and one side it has glass door with showcase it would be very difficult for me to keep fresh flowers and to sit for a long time. Anyone will feel suffocated if he/she sits in a room like this. After requesting them i got assurance that they will do as soon as possible. On the 3 working day. I. E 31/07/17 i called mr argho das regarding the same issue he said that he is aware about this and he is looking into this matter. Till 08/08/17 they have not said anything as it will be very difficult for me and my father and staff to sit in shop. I called temp control again. Over there mr abhishek who is service manager out there said that the compressor is yet to be received and it will be take 2 more days. Again one more excuse is to be heard by me as i have no option. So on 10/08/17 i called again mr argo das but he seemed to be very busy that he was not bother to pick up my call so i called mr abhishek i. E temp control he said that he has sent a technician and he will come little bit later due to work pressure. But after 2-3 hrs when no one has turned up i personally went to temp control and met mr abhishek. He told me that they have received damaged compressor from the company that why he is unable to change and assured me that i will be replaced tomorrow i. E 11/08/17. Next day he called me around 5 pm and said he has arranged c compressor as it is too late today they will come next day i. E 12/08/17 for installation. On 12/08/17 one person has come with the compressor so i asked him about the technician. He said he is the technician... Trust me on this from that day onward the definition of hitachi technician has been changed.. The person who was calling himself technician was so shabby and untrained as he was chewing tobacco and throwing everywhere outside my shop in fact on my neighbor shop. Who than scold him badly. And it took them 5 hours to install my machine... After complete of installation when they started my machine. As cooling thing was not happening. Firstly they denied that cooling was improper than they checked again and found compressor fan has a problem. I was like wow my trouble is not ending here. Than after final check up they said fan motor need to be replaced and it will take 2-3 more days to come. So on 15/09/17 they have come with the fan motor... Now finally my ac was working... But on 24/08/17 i heard a sound from the outdoor and i saw some smoke is coming out from the outdoor unit. I immediate switched off the main power.. And called mr abhishek and mr argho and informed them about this problem. On the next day one person from temp control came and checked the compressor and found it burst. So it need to be replaced. I called mr abhishek and mr argho again and informed them about this problem. Where mr argho personally committed me that it will be solved by 02/09/17. They sent one team 24/08/17 for taking of both units i. E indoor and outdoor to be taken to workshop. On 02/09/17 i called mr abhishek and mr argho in the morning to get update as i was leaving india for 5 days. I came back on 07/09/17 and found it was not yet completed.. From that day onward i keep calling them and they are giving excuses.. Till now my ac is in there workshop. And my neighbor shop owners has created very bad reputation of hitachi.. Due to this problem aim suffering a loss of rs5000/- everyday as i running a flower shop and it requires air condition to keep them fresh


I hold very high respect for hitachi as i have a very strong brand perception that they never comprise on the quality of product or service to the customer. Keeping this in mind i preferred hitachi over many other brands.. But this whole incidence has changed my perception. I will never recommend hitachi to any of my friends, relatives and near and dears

So i am requesting you to please look into this matter and take some action against these people. Because it has proved to be a very bad and hurting experience of my life causing mental trauma

Mr argho das:- +91 [protected]
Mr abhishek (Service manager):- +91 [protected]
Mr abhishek (Owner temp control):- +91 [protected]

Regards
Chiranjeev singh
+91 [protected]

I asleep full night because of this bloddy hot weather and my main mistake that i have installed a so called brand hitachi, which breakdown in 5month of installation. And now the main part is after sales service which is too worst, i never expected such and poor service team u have. Its going to 7days of my complain and still i am suffering but no body of your service team cares it.

This is my most blunder that i ran with hitachi brand.

Improve your service team/management.

Sir,
I have purchased a window 1.5 ton tm model on 29/3/17 from the next day of installation low cooling and noisy machice a different kind noise is coming which i have never heard from any window ac. I have complaint about it many times your engineers came but not able to solve the problem.
I want the product to be replaced urgently.
[protected]

We had bought an hitachi ac last year when were not interested for this brand but the sales man had forcefully conviced and sold that to us.in one year the ac had undergone min 12-15 times breakdown. I had a major leg operation due t accident and doctor had suggested 24hrs ac but i had suffered a lot due to ac breakdown. Also my small kid had suffered a lot during summer season. As a whole, we are not satisfied with the product and had requested service station and call center to replace the product since last two months but they are not even listining. We had escalated mail and call many times but not able to got any resolution. Now as the warranty is over we have to pay service charge for each break down and suffer. Is this the value for money??? Why the customer will suffer after paying???

I own a hitachi 1.5 ton summer tm window ac since 2012 and i have been suffering because of appalling post sale service by hitachi. For over 20 days now, my ac has not been functional for a lack of spare part inventory at johnson control - hitachi air conditioning india's end.

On the night of 5th august 2017, this ac went off and started showing a e6 on the led panel. Tried switching the ac on and off, but the issue persisted so at around 4 am on 6th august 2017, i lodged a complaint with hitachi dial-a-care team on[protected] and a complaint was lodged reference no. [protected].

A service technician (Mr. Saif) came in to check the ac on 7th august. I was told that the motor had become faulty and the same needed to be replaced. The replacement and correction was promised to be completed within 6 - 8 days. This i agreed to and requested the team to go ahead.

Ever since then, i have called the dial-a-care no, and the service technician guy and his boss (Umesh - [protected]) several times to no avail. No one seems to have any info and everyone seems to be shifting blame on to the other party. A no. Each for spare part team ([protected]) and incharge service team ([protected]) given to me by service guy and the dial-a-care team were not responsive and no longer working respectively.

I spoke to dial-a-care team on [protected] on 11th aug, 16th aug, 21st aug and then on 24th august.in all instances, i was told that they would be doing their "best" but no committed timeline by which the issue would be resolved. What was committed was that hitachi team would definitely get back to me on the issue, but not once did i receive any update/communication from hitachi's end.

All i was told that the motor is still not available. For a spare part to actually not be kept in inventory (For a supposed "marquee and premium" product of hitachi and that to in as cosmopolitan city as delhi and not some remote town) and even further for it to not be arranged even after 20 days, is not acceptable. Such delay is beyond any rationale and betrays even the least expectation of professionalism.

In the meanwhile through a connect to management service on the company website (www.jci-hitaci.in), i had also written to manager, national service centre mr. Vishal mirar on 19th august (Saturday) and received a template response assuring of action with 24 hrs. Once again, nothing came of it.

I then escalated the issue to general manager service mr. Satish nair on 21st august, and once again received only a template response but nothing came of it.

I then, had to escalate to national head - service mr rajesh nagari on 24th august to look into the matter.

I'm conservatively hopeful that the management shall at the least respond and resolve this matter immediately, lest i would be left with no recourse but to initiate litigation proceedings against the company.

This posting is again an attempt to reach out to relevant officials at jci-hitachi and in hope that they shall act swiftly to resolve it.

Hi

Complain number: [protected]
Date of complain: 13/08/2017

The issue with machine :

The machine is making a loud noise in frequent intervals and compressor is not working properly, we are observing that dealership is not doing anything in to just taking it to the service centre, wasting days and returning it without proper work.

History of machine issues of this year :
[protected]
23 march 2017
[protected]
20 may 2017
[protected]
25 may 2017
[protected]
02 june 2017
[protected]
29 june 2017
[protected]
30 july 2017
[protected]
13 august 2017
Complacent response of hitachi :

Complain registered on 13/08/2017 with an assurance of resolution with in 3 days but nothing happened and local service centre is giving false commitments like "tomorrow and tomorrow and tomorrow has not arrived yet".

Improper behaviour of franchise or service centre people

My father visited them twice in last week in order to probe what's going on because of delay after providing their own commitments of delivery but ill-mannered centre owner talked foolishly and used foul languages which are inappropriate to any one especially person who is at age of 60+ and experiencing heat with his old age along with his wife.

Regular issues with the machine :

Above list of complaints gives you an idea how much they suffered in this summer and just think about this wearing my shoes, kind of cheat and joke of your amc extension.

7 complaints in last 4 months and 3 time ac travelled to the workshop from home means severe issues with machine and team is not able to solve it or they did some mistake in their procedure which is causing regular faults to a machine.

Resolution :

1) strict action against franchise owner or manager.
2) machine issues resolution or provides new machine as a replacement because clearly shows you sold us faulty machine or your service centre blew it during service.

Possible action :

Hopefully, you will co operate with us and resolve this issue asap with an assurance we won't get such issues in near future or at least 2-3 months otherwise new device should be allocated to us as a replacement.

Regards

Dear team,

I am very much disappointed regarding services your representatives are giving now days, i am your old client, but beside getting some loyalty appreciations i am getting harassed. It is very painful when you don’t get help when it is considerably needed. Since last more than 4 years i am availing amc services for my split ac (Details are hereunder) each and every time of renewal your team commit that following year i’ll get surely a perfect service for my product but mostly they failed to do that and i have no other option left to get services from other side because i already paid for it in advance to you.

Now the current scene - my ac is not working since last more than 6 days and i am daily complaining about it to your customer care desk and as well the person who visit me mostly from your side but not getting any solution for my problem, as per weather if i am not getting services in this time and can’t be able to use ac in this much high temperature than could you please tell me what is the purpose to sign amc with you. It is so pathetic excuse from your team that they don’t have spare parts due to gst implementation, what rubbish is this?

I just get a reminder mail of renewal of my amc again but i am still thinking that whether i renew it or not or may go to consumer court.

I am writing this complaint letter just with hope that might be someone in your team is concerned about clients’ problem

Product details
Air conditioner
Product sub category
Split
1.5
Model number
Rau318ksd
20/10/2016
Idu srno
Se121d03089
Odu srno
121d02620
Details of amc servicing
Comprehensive with coil
Start date
18/10/2016
End date
17/10/2017


Regards

Ravi kapoor
[protected]
[protected]
Ravikapoor. [protected]@gmail.com

I have complained to hitachi on 24th july17 for my fridge which was not operational. There was problem in compressor and mcb. The have changed the same parts 2times but it is not operational yet.in this hot summer it is very difficult to live without refrigerator. I was compelled to purchase new refrigerator, i request for compensating me for expenses incurred by me on purchasing fridge for 15500/- and repair the hitachi fridge at earliest. My complaint no [protected] dt 24/7/17. Mail id [protected]@gmail.com
Mob [protected].
Name a c sharma

Hi,

Mr. Mr vishal marar, satish nair and rajesh nagari are you guys listening to your customer complain. At least have the courtesy to reply to the email when you have given the option of "connect to management". Every time getting the same old reply and no action and resolution given to the customer. 3 times i have approached you guys but no resolution has been provided except a templated email response.

It was really strange to see that a company like hitachi can deliver such a malfunction product.

I purchased 1 ton 5 star hitachi dc inverter ac on 29th oct, 2016 from yash electronics in airoli, navi mumbai. The product was delivered to me on 31st oct, 2016 and the installation done on 2nd nov, 2016. During the installation 2 local boys came stating that they are from hitachi. They came around 2:00 pm and start the installation process. Neither were they carrying extra cooper wire nor eth drainage pipe. They took 3 hours to complete the installation which was not at all perfect. Because another person name sarfaraj came around 5 pm with the cooper wire and found that there is a leakage in the indoor system. He tried to fix the same. Later on it was discovered the motor for the swing blade also not working. Them let the system as it is by 6:30 pm stating that they will log a complain.

I tried to run the ac at night for 4 hours at a temp of 24 degree c but there was no cooling. Might be because the leakage during the initial phase of installation.

Strange part is when i called the customer care to log a complain; i found the model no in your system and the model which was deliver to me was different.

After paying 44, 000 rs if i am getting ac which has following problems then it’s better to cancel the product and go for other brand:

1) model number is different: rau512awea (Delivered) rau014hnd (In the system)

2) swing blade motor not working

3) no cooling

4) untrained technician who does not even check the air pressure

5) untrained technician who does not even check the leakage

6) today again the ac is getting switched off automatically after 5 sec

I have purchased hitachi ac keeping in mind they are the best with their product & service. But i was wrong. Since last 7 month since i have purchased i have faced n number of issues. Check my complain logs from last 6 months.

Since friday i have launched a complaint [protected] that from indoor unit water is flowing and every time i called up the customer care they say"engineer is on it way. Even the supervisor named mahesh informed us the same. Sunday is a off day and from monday we will not be available before 7 pm and your engineer works from mon to sat from 10 to 7 pm. So now can you please justify when your engineer will come and rectify the same.

It's really a pathetic service by hitachi. Never expected that after paying some amount customer has to face problem in the 1st 7 months of its purchase. If required please ask an engineer to visit tomorrow and get this sorted.

I am writing to inform that i want a completely new replacement of this product asap, with properly trained resources who know the installation.

Its really a unpleasant experience. People don't know what is the background and they keep on calling. Right now got a call from a lady [protected] was so rude. When i asked her what about my replacement issue, she replied"uppar baath kigiye". This is how i am getting treated from hitachi. I am repeating again, my current problem is solved but i want a replacement of the system because in last 7 months of purchase i faced the following issues:

1) swing motor was not working on the day of installation: got replaced in a week
2) leakage done by engineer while installation due to which no cooling was there: got rectified in a weeks time
3) remote was not working and no display coming: got replaced in a weeks time
4) water pouring from the inlet : on 8th july and got solved on 11th july

Tell me, as a middle man after paying 50, 000 why i should under go these kind of issues from day one. Its just 7 months and these many issues taken place. As of now all my issues are solved but i don't want to keep this system because of the number of issues i faced.

Lat week i got a call from alak - [protected], who asked me to talk to head of the engineer from ahmadabad. Big talks from hitachi... From head of service eng from ahmadabad that sr. Eng will visit to your place on sunday 23rd july and the we will check for the replacement.. No calls no one visit... This is how u treat your customers... Even heads of hitachi are like that. I completely lost the trust in hitachi now, where they don't know customer issue, don't know to keep their words and don't know how to speak to customers.

Its a humble request to you please get the system replaced.

Looking forward to a positive resolution for the same.