Hitachi Home & Life Solutions India [HHLI] Complaints & Reviews

Hello Sir / Madam,

We purchased Hitachi Refrigerator on July 3, 2016 .. Now it stopped working ... its been 10 days ... we registered complain also ..Complaint number: [protected], but no action has been taken yet...Never expected this type of ..services from Hitachi . Just let us know ..where should we call or complain ..so that ... our problem can be solved?.

Deepika...

Best example of pathetic services.

I called up hitachi for refrigerator not working. First of all the technician came and mentioned that as the cooling is not functioning, there is issue with thermal sensor. Thermal sensor took more then 10 days to reach to service center.

After so many calls and followup they installed the thermal sensor and fuse. But still the refrigerator is having same issues. No cooling....

I purchased 1 ton hitachi invertor split ac from kohinoor televideo pvt ltd on 06/03/2017. Model no. Is rsg312eaea.
From the day 1 this machine is giving me the problem.in the first week only, water was leaking from machine inside the room.
In that month only, it stops working. After technician visited, he told pcb is damage, it needs to be replace. Then they replaced the pcb almost after 10 days.
Same problem happened...

Respected concerned,

I have purchased hitachi 518 avd 1.5 ton split a/c 5s full set 23/5/2015 from great eastern. (505 g. T road mahesh serampore).

When at that time this product started to install it was not set currently. I have told this thing to hitachi service care person who was came to install at that time. I have also contat to great eastern and repeatedly requesting them that this ac was not set properly...

Hi

This is to inform you that i am a user of hitachi split ac model :-rau514isd iclean se 120l05777. Which got purchased in the middle of january of year 2013... Since the 1st service engineer who visited my store has told me that this iclean model is big failure of the company as it don't remove dust automatically from the filter. I totally ignore his words as i have done amc so i don't have to worry about the service..br...

I asleep full night because of this bloddy hot weather and my main mistake that i have installed a so called brand hitachi, which breakdown in 5month of installation. And now the main part is after sales service which is too worst, i never expected such and poor service team u have. Its going to 7days of my complain and still i am suffering but no body of your service team cares it.

This is my most blunder that i ran with hitachi...

Sir,
I have purchased a window 1.5 ton tm model on 29/3/17 from the next day of installation low cooling and noisy machice a different kind noise is coming which i have never heard from any window ac. I have complaint about it many times your engineers came but not able to solve the problem.
I want the product to be replaced urgently.
[protected]...

We had bought an hitachi ac last year when were not interested for this brand but the sales man had forcefully conviced and sold that to us.in one year the ac had undergone min 12-15 times breakdown. I had a major leg operation due t accident and doctor had suggested 24hrs ac but i had suffered a lot due to ac breakdown. Also my small kid had suffered a lot during summer season. As a whole, we are not satisfied with the product and had requested...

I own a hitachi 1.5 ton summer tm window ac since 2012 and i have been suffering because of appalling post sale service by hitachi. For over 20 days now, my ac has not been functional for a lack of spare part inventory at johnson control - hitachi air conditioning india's end.

On the night of 5th august 2017, this ac went off and started showing a e6 on the led panel. Tried switching the ac on and off, but the issue persisted...

Hi

Complain number: [protected]
Date of complain: 13/08/2017

The issue with machine :

The machine is making a loud noise in frequent intervals and compressor is not working properly, we are observing that dealership is not doing anything in to just taking it to the service centre, wasting days and returning it without proper work.

History of machine issues of this year :br...

Dear team,

I am very much disappointed regarding services your representatives are giving now days, i am your old client, but beside getting some loyalty appreciations i am getting harassed. It is very painful when you don’t get help when it is considerably needed. Since last more than 4 years i am availing amc services for my split ac (Details are hereunder) each and every time of renewal your team commit that following...

I have complained to hitachi on 24th july17 for my fridge which was not operational. There was problem in compressor and mcb. The have changed the same parts 2times but it is not operational yet.in this hot summer it is very difficult to live without refrigerator. I was compelled to purchase new refrigerator, i request for compensating me for expenses incurred by me on purchasing fridge for 15500/- and repair the hitachi fridge at earliest....

Hi,

Mr. Mr vishal marar, satish nair and rajesh nagari are you guys listening to your customer complain. At least have the courtesy to reply to the email when you have given the option of "connect to management". Every time getting the same old reply and no action and resolution given to the customer. 3 times i have approached you guys but no resolution has been provided except a templated email response.

It...

I gave complaint about AC not working through customer care on 5th August 2017. The engineer visited on 7th August and said a new motor will be required and they will bring and replace with old one. He took 500 rupees and went away and said he will come next day and replace it. After going back neither he is picking phone and it has not been replaced yet. Meanwhile I have called twice to customer care and they said they will take it with...

I bought below split AC just on Sunday (16.07.2017) which stopped cooling in just 2 days. I lodged complaint on Hitachi customer service wide # [protected] then technician came and found that gas has been completely leaked due to fault in condenser. According to technician outdoor unit needs to be send to service center for repairing. This is really disappointed to hear of sending new purchased AC for repairing instead of replacing the same...

I have a hitachi which i bought last june... Surprisingly the pcb got burnt even while the ac was switched off... Since the machine was off and hence it doesn't really matter but for the record the stabilizer was connected n hence i don't know how else to protect my ac since it can apparently malfunction even when switched off...
I called d customer care who charged 500 for just d visit and now says that i ve to shell out 2200 for...

Last year in june' 2016, i bought a 1.5 ton 3 star ac toushi 3200[censored]sed only 3 months in which faced 2 times gas leakage problem and now this year in aug'2017 two days back ac stop working when i requested for service, technician found pcb problem and charging for replacement in inr 3000 + gst + 500 + gst (Visiting charge) approx amount inr 4600.
Not gonna buy any hitachi product again....

This fridge has been creating problems since 12-14 months post purchase. It stopped cooling. Hhli changed the pcb saying it was bad. Then ice started getting deposited in the freezer compartment within another few months. The engineer came and made adjustments to the door and other accessories, mentioning that leakage was happening.

Now again the unit has stopped cooling. The engineer came and told us the fan has gone bad....

Date of purchase – 22/9/16.
Billing name – anil bhagchandani
Purchase store – vijay sales – m cube mall, jetalpur road, chakli circle, alkapuri vadodara – 390007. Gujarat.
Model no – hitachi ref rv720pnd1kx-1 inox

The day the fridge was installed we had complained during same week that the freezer door is not getting closed properly. The ring of freezer door was defective from start only....

1. We purchased the "Hitachi Fridge from Reliance Digital, Gurgaon.

The fridge stopped cooling almost 15 days ago. A sequence of complaints were lodged to repair the fridge with Reliance Digital without any satisfactory resolution. Fridge is still not repaired?

i. Complaint # [protected] July 20, 2017,
ii. Complaint # [protected] July 22, 2017,
iii. Complaint # [protected] July 26, 2017.br...