Hitachi Home & Life Solutions India [HHLI] Complaints & Reviews

Dear sir I have purchased a 1.5 ton Hitachi window ac of 37000₹ on 22/04/2017. Till now I have registered 3 complaints regarding non working of machine because of manufacturing defects. But still Hitachi company person are not replaceing the machine as per warranty only temporary solution are provided. Which are not workable after some time.

Request your kind attention to replace the faulty unit ASAP.

Dear mr. Satish,

You can see that i have taken an amc on 13th april as a continuation to my previous amc.

You guys do not have a clue about what customer service means since you are not honoring the clause of amc

I have registered a complaint for “no cooling” on 7the may with request number - [protected] on customer care.

The 3rd day a guy comes and removes my ac from window and tells me that someone will come to pick the ac in the evening.
It is 12 days and no one has come to pick the ac which is lying in my balcony with a big hole in my window.

We called customer care 3-5 times and they have the same stale answered that it is pending and they cannot do anything about it.
My wife finally did the 1st escalation on your website about 4-5 days ago. There was not response

Finally when all this became unbearable/tormenting/ humiliating i wrote to your national head yesterday and still do not see any action. Pfa

My requests

1. You can take as much time to fix the ac which is under amc and i will ensure you guys come to consumer forum and spend a day atleast out of your air-conditioned chambers
2. Since hitachi worldwide - parent company is spending so much on all of you to keep customers happy and no one is bothered i would like you to send me the names and email id’s of 3 top bosses at the level of ceo, cfo, md so that i can write to them regarding the ground realities being faced by customers.
3. I may have to gently search out these contacts from the internet if i do not get a response from you
4. Let me know how you will compensate me for the pathetic service you are providing.

I hope with the kind of harassment i have faced my requests are genuine and you will comply to ensure that your team does not become further embarrassment to your company and you will try to fulfill my asks. Thanks!

I have purchased 1.5 ton 3 star hitachi ac last year. Currently my remote is not working. I have registered my complain on 15/05/2017 and hitachi committed me that within 48 hours their technical team will visit. But even after this is 5th day and many follow ups i have taken, no body visited. Hitachi people are heartless as i already said them that i have 6 month old baby and we can not stay in this heat waves. Even after this request no body is answering.

Please help me. And in future please do not go with hitachi. I strongly suggest do not go with them as they do not know values of commitment.

Even after completion of 96 hours of lodging complaint, my problem is not resolved yet. I have not got any call from your side.
I talked to Mr. Abhilash, Mr. Hardik and Mr. Mahesh but they only assured me and not resolved my problem.
I am mentally and physically traumatized with this 45 C temperature and after talking to your call centre staff. First of all these people avoided to talk to me but after persistent insisting, I got a chance to talk with above mentioned people. They told me that they will call back me within 30 min but they haven’t called me even after 15 hours. I spent a lot of time and money while talking to them and now I am forced to write to you.

regards

Sir, I have purchased Hitachi split ac on dated 28/04/2013 from malhotra electronics jacobpura gurgaon. But it is not working properly since the date of purchase and totally defective piece, which Hitachi engineers could not repair. So much water is coming out inside the room and their engineers were failed to resolved this problem. I am calling them and paying on each and every time but Hitachi engineers are unable to resolve the problem. Their engineer broken my room wall and spoiled full wall. They refused to repair it and could not resolve the problem till today. I explained to Hitachi customer care executives several times by phone, but they could not help me to resolve the problem. Hitachi has given so much financial, emotional, physical and mental stress. Now I want to replace my split ac and get a new split ac from Hitachi soon. Kindly look into the matter and solve it a.S.A.P and oblige.
Regards Sanjeev kumar Gurgaon Haryana Ph.[protected]

Good Morning!

This is in context to Hitachi Inverter Air Conditioner bought under TPDDL Scheme Registration No [protected] Dated 26/3/16.
Since the day we had got registered through TPDDL Scheme we are facing problem in Sales and Service with Hitachi.

Firstly, there was a long wait for the product to be shipped, everyday i was calling the sales team to deliver the product. After my daily calls and repeated mails I received the product after 20 days.

Then after we had been facing problem with the service. No complaint is completed in one attempt as there service persons are not fully equipped. Entire ONE year i had been giving complaints of the product not functioning properly but there had been no conclusion on the same.

I have requested them to please Refund me as now i am literally harassed using this product.

List of complaints done in last one month-

31 March'17-[protected]-Service.
Complaint attended after one week that only after my repeated calls to the service centre.
Service person came and cleaned the indoor unit and told that there is NO Gas kindly generate new complaint.

7 April'17-[protected]- Refilling of Gas.
Service person came and refilled. Again we have to requested him to get the service of the outer unit done in the same complaint.

19 April'17- [protected]- Water Dripping and Cooling
Service person came and checked he had cut the Pipe and told still there is less Gas, kindly get it checked.

21 April'17- [protected]-Water Dripping & No cooling
Service person found leakage and Got the gas top up.

27 April'17- 6:30 AM [protected]- Water Dripping ( Rain)
I received a call from the service centre and i refused for the service, then i was made speak to Mr. Nitin- North Delhi Service head, he told me that i shall arrange visit of senior service person but No complaint was attended till 1 May'17.

1 May'17- [protected]- Complaint not attended till date so new service no allotted.
Again i have to call Service centre for the same problem. Service person attended the complain on 2 May'17.
4 May'17 Mr. Nitin had send Mr. Siddqui Ansari to check and according to him everything is OK.

5 May'17-05:05 AM [protected] Water Dripping ( Rain)

i have told to connect to the management on the email id mentioned, i had send mail to Mr. Vishal Marar- Manager National Service Centre and also Mr Satish Nairo, Mr Rajesh Nagari and the Delhi Corporate office Mr.Singh but i have not received any call or mail from there end.

This is pankaj singh and my registered mobile number is [protected]. Our first request on april for servicing and repair of ac was left unfinished.. Even then the request was closed. We contacted the service provider several times.. Then again registered a complaint on 12.05.2017 with hitachi.in spite of several requests the ac was not repaired even after contacting the engineer several time.. Worst service i have experienced ever. I think the the company doesn't care to maintain its goodwill.

I have purchased 3 split ac from electronic paradise last year. Since last year ac are giving problem, one outdoor unit was replaced last year itself by the company when the compressor of brand new unit was found leaking.

Now this year another ac is giving nightmares. Company technicians have visited over 6 times and refilled ac gas thrice but the ac is not functioning properly.

I am suffering from last one and a half month regarding this and escalating this issue here and there and getting no proper response from the company.

Now i want the company to replace the faulty product or refund me my money as ac which is not repaired in 6 times is faulty and is bound to fail again and is beyond repairable means.

I have purchased 2 ton hitachi split a. C on 3.4.2016 from electonic bazar faizabad road lucknow. The company has not given me free wet service in due time period when i request for wet service they told that you have to pay for that. Mr shavez an engineer of this company came for service in off winter season an assured me that he will do wet service in the coming season but still he has not came yet. It is the duty an responsibility of the company to provide wet free service. I request to do the needful action on this matter.
Thankyou
Customer care number: [protected]
Purchase id: 620309

Dear sir,

I had bought split ac - 1.5tr hitachi ace fms r410a - rau518euda - (W/o conn. Kit) / logicool 5300f r410a
From mr baljit singh of national electronic, amloh road, mandi gobindgarh, fatehgarh sahib, punjab, india

The unit was bought on 30.06.2016 and to date i have been requesting the dealer to give me a bill but have not been given.

The unit has not been working and i have made repeated complaints to dealer who has assured me that the unit will be changed as it was a defective unit.
Your customer care tells me that someone has come and repaired the unit which is a lie and they have not been able to produce any proof for the same.
I think the dealer and local service people have given me a defective / duplicate model and therefore are reluctant to give me a bill /warranty card even 11 months after the purchase.

Today when i met the dealer, he told me that he cannot do anything about it and i should go to consumer court to resolve the issue.
I would like to request you kindly look into the matter, get my ac evaluated and replaced. Also kindly take action against the dealer who is spoiling the hitachi name.

Waiting for your prompt reply and action.

Yours sincerely

Manju nancy sharma

We purchased 3 hitachi acs from chawla electronics delhi on 05.09.2011. Unfortunately, the above one ac installed at my residence k-66/c, sheikh sarai, phase-ii, new delhi-110017 was not cooling and showing e9 sign. Accordingly i took up the matter with hitachi customer care who informed that my breakdown request [protected] for the air condtioner shall be attended. Thereafter on 14.05.2017 one executive named amir khan having identity card without any id no visisted my residence. I explained him the problem in the
Ac and requested him to see the wiring connected to the moter installed in the ac whether it is intact.in stead of seeing the wiring connection, after seeing e9 sign in the ac, he told me that the moter is not working and it has to change and the cost for the same would be rs.6700/- plus rs.500/- for the visiting charges. I told him that i am not ready to pay rs.6700/- for the moter, which seems to be on the very high side and ferthermore it is not sure whether the moter is out of order. Then he insisted me for paying rs.500/- being visiting charges, which i paid him and having receipt s. No.777 of star air contioning services, h. No. 1, kh. No.154, rajpur khurd, new delhi-110068 whereas on the so called id card produced by the engineer the address is chhattarpur, new delhi-110074.

Then i called a local ac mechanic who within 3 minutes showed me crack in the moter wire; he joined the wire put the tape and the ac started working.

This shows that the so called hitachi ac engineer was either not having complete knowledge or he was befooling me by saying that the moter is defectife and required to be changed and for that i had to pay rs.6700/-.

The above shows the mal practice of the hitachi in the after sale customer service on their products.

Under the circumstances, i request hitachi co. Ltd. To refund me rs.500/- charged by their so called technician and also give me a apology letter immediately within 7 days of this mail; otherwise i shall refer the whole story in print/tv media with full facts and figures.

I raised a service request no. [protected] with hitachi as my ac was not cooling effectively. Your engineers took my ac to their workshop the same day.
I got back the ac on 04th May with your engineer saying that there was no gas in my ac and i need to pay rs. 3000 for gas charging. I was shocked as i got the gas filled a week back from outside repair shop. But i had to pay rs. 3000 as he said that the ac is working fine now.

After using my ac for an hour on 04th May i found out that it is still not cooling effectively. I felt cheated. I raised one more service request to get the issue resolved. Now your service engineer told that the air flow is low and the motor needs to be repaired/changed. I got it done from outside and now my ac is working absolutely fine.

Now tell me why i was charged Rs 3000 if the ac did not cool even after gas charging. I request you to pl. refund my money and don't aggrieve your loyal customer.

Vasav Mahajan
[protected]

Paid Rs 68500 for a fridge and now I need to pay another Rs 8000 within 2 years. The Hitachi 3 door refrigerator stopped. A small IC has blown out due to voltage fluctuation as per hitachi mechanic, for which entire mother board needs to be changed costing Rs 8000. My concern is that if voltage outage happened, why fuse did not go off which is safe and IC chip has blown. And the small chip cannot be replaced as per Company policy. This is simply a trap by company which needs to be brought to justice.

I purchased window Hitachi window AC which was installed by Hitachi.
Later I felt that the AC is not cooling well and I made a complaint. Technician came and checked. He stated that that cooling is well but when I said him to check the room temperature he which was not cool. He did not say about that. Also he noted the current of AC which was 6.4 against rated 7.9 A. he said he will check further. But he closed the complaint.
Later again I observed LC indication on panel. My child was playing with the remote a bit before. I though by mistake it was locked. I further lodged complaint ([protected]) about this. The technician came and tried to reset the unit for 45 minutes but he failed. He further said the program is locked and it is beyond capacity of a child to lock this. The unit was deliberately locked by me. He will charge Rs 500 to unlock it. It is noteworthy that on first day I tried to set password for unit as per user manual but I failed.
I made my further submission to customer care and requested that any technical person should answer
1. Why Hitachi has made program code access so simple that any one whether an adult or child can access it (program access code is not accessible to general public). Has Hitachi any agenda to trap customers to lock the unit by mistake and make money by charging?
2. Even if the unit is locked by mistake, why Hitachi not provided any interface for adult customer to reset by own. The only mean left is to call technician and that is chargeable.

The response of service center and technician is pathetic. They do not try to understand problem and answer frivolously. Customer has right to get answer whether it is technical or anything else. These people works with agenda to make fool of customers. Even they do not provide receipt of payment which is a right of customers.

Ashish Kumar
Mob: [protected]

I have Hitachi split Ac for which i filled a complaint of no cooling through c customer care number on 3rd of april the company claimed that my issue will be resolved within 48 hours but after repeated reminders finally on 28th april the technicians came they said there is a problem of gas leakage they did some cleaning of the unit and said e have filled the gas and charged Rs. 3250 for that though still there was no cooling they said gas will take time to expand hence cooling will start after 2 hours. though till date the problem persist . and inspite of repeated complaints, reminders and mails to the management of the company no body is listening and ready to correct the problem.kindly help me to resolve the issue

We have Hitachi inverted split a/c. We have did AMC from 8/8/16 til 7/8/17.
TCR no. 39518.

Since April 2017 we have cooling problem with a/c.

Req no. 1) [protected] was attended on 6/4/17.
Req no 2) [protected] for same issue was done on 10/4/17. technician told will send senior to attend.
Req no 3) [protected] for same issue was done on 19/4/17. technician told will send senior to attend.
Req no 4) [protected] for same issue was cancelled from service center without attending dated on 3/5/17.
Req no 5) [protected] for same issue was launch on 4/5/17.
reminder for req no 5 was set on 10/5/17 but till dated nobody had attended within 24 hours. And again when we call service center today they told we will again set reminder on higher priority.

From: sunil kumar [mailto:kumar. [protected]@adisports.co.in]
Sent: tuesday, may 09, 2017 4:13 pm
To: '[protected]@hitachi.co.in' ; '[protected]@hitachi-hli.com' ; '[protected]@jci-hitachi.com' ; '[protected]@jci-hitachi.com' ; '[protected]@has. Hitachi.com. Sg' ; '[protected]@hitachi.co.in' ; 'masayuki. Takeuchi. [protected]@hitachi.com' ; 'yoshimasa. [protected]@hitachi-eu.com' ; '[protected]@imagesgroup.in' ; '[protected]@hitachi-hli.com' ; 'parag. [protected]@jci-hitachi.com' ; 'joseph. [protected]@hitachi-hli.com' ; '[protected]@hitachi-hli.com' ; '[protected]@hitachi.co.in'
Cc: adidas. [protected]@gmail.com
Subject: hitachi split ac (Compressor is not working) complaint no-[protected]
Importance: high

Dear sir

I have purchase 2 qty of hitachi split ac 1.5 ton (From new berco electronic uttam nagar new delhi) which is not working for last one week. We have lodged the complaint many time but my problem is not resolve. Every time your engineers is visit but he says your ac is working. We are facing lot of problem as it is really hot in delhi and very difficult for kids to stay without ac. Hitachi is a renowned name in the market and this kind of negligence and poor service quality is not expected from such a big brand like hitachi. They are only concentrating on their sales targets and not giving customer satisfactory services.

And today your engineer is visit at my home he says your compressor is not working. How is it possible, i have purchase only three months?

I have requested you please change my ac as soon as possible.

I have attach my all detail.

Complaint no-[protected]
Cdn no-8104
Date-08/05/2017

Thanks & regards,
Sunil kumar
Mobile no-[protected]

Sir,
I have purchased Hitachi split ac on dated 28/04/2013 from malhotra electronics jacobpura gurgaon. But it is not working properly since the date of purchase and totally defective piece, which Hitachi engineers could not repair. So much water is coming out inside the room and their engineers were failed to resolved this problem. I am calling them and paying on each and every time but Hitachi engineers are unable to resolve the problem. Their engineer broken my room wall and spoiled full wall. They refused to repair it and could not resolve the problem till today. I explained to Hitachi customer care executives several times by phone, but they could not help me to resolve the problem. Hitachi has given so much financial, emotional, physical and mental stress. Now I want to replace my split ac and get a new split ac from Hitachi soon. Kindly look into the matter and solve it a.S.A.P and oblige.
Regards,
Sanjeev kumar
Gurgaon
Haryana
Ph.[protected]

Hi,

I have marked complaint No [protected] for my 11 months old refrigerator Model No model no 440 PND-3 (GVK) on 1st May which is well in warranty. My complaint was taken up by your technician on 2nd May.

He identified problem in the PCB and accordingly took the part for replacement. Now I have been calling Hitachi technician, local service center and the Hitachi Call center to update me about the situation.
No one is giving the exact position or date of this replacement. They are just saying that the part is not available with them and has to be procured from Ahmedabad. They will fix the problem as and when they will receive the part but as they say it seems it may take upto 10-15 days or a month. They just have no idea.

During this peak time of summers and outside temperature of almost 44 degrees, it is really difficult to manage without refrigerator. It really looks very surprising that the company like Hitachi (which has a big brand name) could not replace the most common part (PCB) of any electronic which is not even a year old.

Request for an immediate action in this regard.

As a customer, I rate Hitachi customer service just 1 (on a scale of 1 to 10). This is because there still exist a few honest executives in their employ; otherwise, Hitachi-India operations would have closed down long ago. Please take this feedback seriously and I will explain below my reasons to prove my point.

My top end model RAU019CVEA Split 1.5 ton Hitachi Kashikoi 400I Inverter R410A air conditioner purchased in June 2015 needed service and gas refill. I lodged my request with customer care[protected] at 11:45 AM on May 4, 2017 and their standard reply was “someone would come within 24 hours.” Due to the current heat wave, I requested an earlier action. However, it is over 96 hours now and there is not a single soul who has attended this case till date.
Please note very carefully the whole sequence of events from the time I lodged my request with customer care.
 4th May 2017:- I called the local service center (head office) in Bowenpally and spoke with their Service In-charge, Mr. Kiran @[protected] and was made to understand that the Bowenpally service centre does not take care of AC service any longer and I would need to touch base with the Malkajgiri service centre
 After a lot of effort and several phone calls to customer care number, I finally managed to get some contact number of the Malkajgiri service centre
 I then contacted the Malkajgiri service center @ +[protected] where only one Telugu speaking lady receives the calls stating that she cannot speak English or Hindi (this is ridiculous!) and disconnected my call abruptly 3 times. Again after a lot of effort I managed to get the Service Incharge, Shaikh Mansoor’s mobile number (+[protected]
 Upon calling Mr. Mansoor quoting the request number, he ridiculed stating that the ticket was logged just today and the turn-around time is 48 hours. When I differed on that, he mentioned that the maximum TAT is 48 hours and that the case would be attended to before that time period itself and they promised to send someone soon
 5th May 2017:- I followed up with Mr Mansoor the following day and he just had one technician (Karthik @ +[protected] call me for the sake of it and when I mentioned that I have an inverter AC which would require R410A gas, he mentioned that he only carries R22A gas with him and for the compatible gas he would go back to the service centre and bring the required tools along with the gas, but he did not turn up
 When I got back to Mr Mansoor he mentioned that the technicians who are outdoor are not carrying the required gas for top-up and he was trying to contact their so-called Service In-charge, Mr Kiran, from Bowenpally (head office) service centre so that he could send someone form there and promised me that he would have this resolved by end of day and when that did not happen he conveniently chose to ignore my phone calls
 Rest of the day my calls to both Kiran (I got to speak with Kiran only the first time when I called him on 4th and after that he may have blocked my numbers to avoid me) and Mansoor were unanswered and not returned too
 Surprisingly I received a call from another technician (Sai @ [protected]) who said he has left from Bowenpally service centre following instructions from Kiran and he too was not equipped to solve for my inverter AC when I spoke with him and he hung up on me like the rest of the folks and did not turn up till now. A food for thought… the previous day I was told by Kiran that the Bownenpally service centre does not manage AC service / repairs (just to pass the buck around I suppose), and then Mansoor tells me that he would need to contact Kiran and have him send one of his technicians to fix my AC…
 6th May 2017:- Still no response from Hitachi and my calls to everyone concerned were unanswered. Irresponsibly none of them even bothered to return my calls. I also sent them text messages, but still in vain
 At around 01:30 PM (50 hours from the time the call was logged) I again called back customer care and had to argue with one executive Mr. Mayank (who was even refusing the accept that the 48 hours TAT was exceeded) for more than 15 minutes to make him transfer the call to his supervisor (he was refusing to even transfer the call to the next level until I scolded him)
 I then spoke with the supervisor, Mahesh, when the call was escalated to him around 01.45 PM and narrated the entire incident to him. From the entire series of events until now, Mahesh seemed to be the only sensible person around and he then conferenced the call with Kiran who promptly answered Mahesh’s call. When I asked him why he was avoiding my calls the last 3 days he started off with a lame excuse stating he was unwell and couldn’t take my calls. Whereas he was on duty giving instructions to his team on all the service / repair cases. I was obviously very upset by this time due to the unprofessionalism displayed by their employees and that displayed in my tone. But instead of being apologetic, Mr Kiran started getting defensive and was very rude on the conference call too. If required, I can share with you this complete conference conversation recording, and you can judge for yourself the kind of behavior displayed by Mr Kiran and Mr Mansoor !!!
 At this point I finally told them that I rest my case here and will take this matter up with the appropriate forum for action (Consumer forum and Social media)

Apart from all this there has been one major issue with the AC’s remote control since DAY 1 that has not been fixed till date. This seems to be a manufacturing defect and the same was admitted by their technicians who had visited the first time to attend to this complaint way back in 2015 and also mentioned that there are other unhappy customers too who have been facing the same issue with this model AC.
It may be of interest to you that the showroom incharge from where this was purchased had strongly suggested us to go for Samsung instead, as it was lesser in price and provided much better after-sales support, but unfortunately I went against their advice and settled for Hitachi for which I had to wait for close to a month for delivery as the so-called top-end best model that I selected was not available in any of the stores and had to be shipped separately for me…JUST BECAUSE I THOUGHT THAT HITACHI WAS NO.1 BRAND IN AIR CONDITIONERS !!!

A copy of this email has also been sent to the Hitachi to bring this to the attention of their parent organization about the on-goings and awful after-sales support form Johnson Hitachi in India yesterday, however there has been no response from their management yet.