Hitachi Home & Life Solutions India [HHLI] Complaints & Reviews

To Hitachi Team,

I'm Simran from Ahmedabad city. We've purchase a Hitachi Refrigerator almost 4-5 years ago from a local authorized store. I've attached the fridge's photos. Recently, since last 2 months, we've been facing some issues of cooling in it. As a result, since then, we've contacted to all the service contact numbers. These numbers are listed on the following websites where we can approach the contact numbers for service support. These numbers also include the numbers mentioned on the google maps for the service centers present in our Ahmedabad city.

= https://www.servicecentreindia.com/Hitachi-Service-Centre-Ahmedabad.php
= https://www.hitachi.co.in/service_support/
= https://www.hitachiaircon.com/in/contact-us#1

We've been calling each of these numbers since then. Some of these numbers are inactive. In case of active numbers, oftentimes, nobody picks up our calls and other times they pick the calls and after listening to our service requirement, they will say that soon a technician from their side will contact us. But we haven't received any call from their technician till now even when we've repeatedly called them again and again.

One of their technicians did came last month twice just to evaluate the issue of cooling and both the times he claimed that he requires a special tool to fix the refrigerator so he will visit us again and also will bring that special tool on his next visit. But he never came till date. Since then he also stopped picking our calls. In both of his visits, he charged us Rs. 500/- just for his visiting charges and did nothing for fixing the refrigerator. His contact number is : +91-[protected].

2 weeks ago, by luck, one another technician from Hitachi (Mr. Sanjay Prajapati: [protected]) did picked our call and committed to visit us in the evening to solve the refrigerator issue. Then, as expected, he didn't come. When we called him in the late evening to follow up regarding his commitment, he didn't respond to our repeated calls.

Last week, we also emailed to the Hitachi customer care email id ([protected]@jci-hitachi.com) and got an automated reply mail (screenshot attached) which mentions that a representative would contact us within 2 working days. Its been a week since then but nobody from Hitachi responded.

After all this, we're so much disappointed by such pathetic service from such a well known company like Hitachi. We feel abandoned by Hitachi's service executives. After getting immensely frustrated by such disservice from Hitachi, I'm writing this complaint. I hope that the concerned person from Hitachi takes swift action after reading my complaint. Below is our contact number.

Regards,

Mrs. Simran
+91-[protected]
Ahmedabad city

Hello ma’am
On 11 june the service man from hitachi came to my house for ac service he said my ac has no gas and it’s PCB is damaged ma’am and now total your expenses are 6800 it’s better you take our plan of 2 years for free service then I made payment of 6600 On 15 June that gait has come and put repaired part in my ac and when I said about gas he said gas is there then asked home earlier u told That pcb is damaged and gas is to filled in ac and now you saying no need for gas then why u mislead me pls take charge of your service and repair mat of PCB rest pls refund to me then he said he will come in 2 hours to check again and now I called him on Thursday to refund my money he is disconnecting my calls pls help🙏

My complaint number is [protected], it's been 15 days since the service technician took 500Rs from us!The compressor is faulty over here yet he gave me a slip and said it will be resolved in 1-2 days and its been 15 days yet there has been no response!Hitachi has a fraud service provider with the name of COOL POINT[Plot no-221, Gyan khand-1 indirapuram]
I spoke to their manager with number [protected] who is equally adamant on not helping us!
I am going for an FIR now since its a criminal offence as this guy is hurling abuses!

I had purchased a split Ac 1.5 Ton AC from New Rhythm House, Sector 18, Noida From the date of installation, I had faced a lot of problems like lot of sound coming from internal unit, a lot of vibration in external unit etc which is quite unusual. After facing so many problems, I think that the product is defective. I had complained a several times in the Hitachi Customer Care which they attended but there was no satisfactory result. At present the AC is not working as it should. The room is not cooled at all.In this scorching heat, me and my family is facing a lot of problems. The purpose of buying this AC is in vain if I can’t use it when required. In this unwanted situation, I would humbly request you to make some arrangements to replace this defective unit with a new model

Please find below Complaint Number: [protected]

Its pending from Last 1 month and Team is Lazy and not responding

My Complaint to Management not reaching as they are doing fraud in Send button from hitachi site.

Regards
Rahul

Hitachi service request no. is [protected]
On 5th July, 2021, I bought an Hitachi AC whose gas was leaked after 10 days. Technician came and refilled gas and said it will not be leaked next time. But After 1 month only, it was leaked again.

This year, it been twice that the gas was leaked. On 4th June 2022, I have raised complaint and on forcing Technician to check properly, he show me the leakage in out unit condenser....

Registered complaints on Customer care and email sent.

NO CALL/ NO REPLY ON EMAIL

VERY BAD EXPERIENCE WITH TOP BRAND HITACHI

Register complaints on Customer Care and email sent which is hereby attached.

NO CALL/ NO REPLY ON EMAIL

RUBBISH SERVICES BY TOP BRAND HITACHI.

AFTER SPENDING 35K ZERO SUPPORT FROM CUSTOMER SERVICES.

This is in reference to Annual Maintenance Contract - Receipt no. MUM-3 64095 which was valid till 18th April' 2021. Please be informed that from 22nd of March' 2020 till last year September' 2021 we were going through COVID - 19 Pandemic and ON & OFF there were lockdown, due to which the servicing of Hitachi Air-Conditioners was not scheduled / executed. Since November' 2021 I have been requesting M/s. Johnson Controls - Hitachi Air Conditioning...

मेमैंने हिताची 1.5 टन स्पिलिट इन्वर्टर ac 20/04/2022 को खरीद जो कूलिंग नही कर रहा हैं। कस्टमर केयर में 10/03/2022 को शिकायत करने के सर्विस मैन आ नही रहे है जबकि 48 घंटे का समय दिया गया था।
1- Your Call no - [protected] is allocated to TINKU SAMADHIA - [protected] . he will be attending your call shortly. Thanking you Hitachi
2-Your Call no - [protected] is allocated to RAHUL KUMAR - [protected] . he will be attending your call shortly. Thanking you Hitachi
एक सम्मानित और प्रतिष्ठित कम्पनी के कर्मचारियों के द्वारा ऐसा व्यवहार अशोभनीय है। इससे कम्पनी की प्रतिष्ठा को ठेस पहुचती है।
आप मेरी समस्या का तत्काल समाधान करने की कृपा करें।

I Sri Pratap chandra sahoo purchased a HITACHI make window ac model no.RAW318HFDO on dt. 26.04.2022 But after installation during checking it was found that compressor is malfunctioning. Sometimes compressor is working and sometimes compressor is not working and hot air is blowing continuously. Though several times complaints has been given in the above company yet the problem has not been solved and complaints has been closed by themselves automatically. I am suffering a lot by purchasing HITACHI AC in this hot summer. Kindly help me in this regard as early as possible.

Hitachi India airconditioner 1.5 mt Complaint no [protected] dtd 13.5.22 pending since 30 days. regular complaints through mails, call center & whatsapp are resulting in no action except regular message of " shall revert " / " ASAP " / looking into it "

The airconditioner has been giving trouble since day one of installation. regular complaints have been made & some quickfixes keeps it going for few days & again problem comes back.
Now their technician had attended & told compressor needs change, its faulty. Its under warranty & shall be done. since then no action by company side . complaint shown open status, but no action.

No customer service & action is HITACHI’s motto.
. Ashish Pandey [protected]

Biswajit MohantyHi,
I purchased one inverter split AC with Model No- EMRG524HEEA on 13th April, 2022 from the authorized dealer of Hitachi appliances,
"ACE Business Associates, 1st Floor, Panda Market Complex, Hanuman Bazar, Angul, Odisha".
And I am pursuing behind the dealer for my Bill, but till date he is not giving the Bill, he is giving different excuses like system is not working for printing the bill, the person is not available, will give the bill in next two days, will give the bill tomorrow etc etc..
I am afraid I have become the victim of a fraud.
Can you please help me in getting by Bill and warranty for the AC that I have purchased.

Thanks & Regards,

I have called number of times and lodged my complaint through your WhatsApp channel, but there is no answer from your end. Just wanted to know the reason of closing my complaint without customer service and customer permission.

You people are hiring freshers/ training people who don't know how to solve noice problem in AC and instead of working on it and getting it rectified you people are closing complaint at your end.

Your team has so far charged 750+450 for service and problem but noice from AC is still there.

Below are the complaint made and closed by your team.

********

Your Service request no. [protected] for AIR CONDITIONER-WINDOW is currently at status: ALLOCATED.

Your Service request no. [protected] for AIR CONDITIONER-WINDOW is currently at status: CLOSED.

Your Service request no. [protected] for AIR CONDITIONER-WINDOW is currently at status: CLOSED.

Your Service request no. [protected] for AIR CONDITIONER-WINDOW is currently at status: CANCELLED

Dear Sir,

I am writing this letter with a complaint regarding your Hitachi Split AC 1.5 TR / Cassette AC 2TR & Ductable 5.5 and 8.5 TR AC’s. We found Hitachi products are very bad, because we are facing so many problems / leakages every year in our AC’s. We have purchase more than 10 AC from your authorized vendor M/s.Mishra refrigeration Engineers Pvt. Ltd. But all AC’s are leakage every year.
AC Sl. No. are

I hope you will take notice of my complaint and provide an affirmative response soon.

Best Regards,

Anjani kumar

Dear Sir,
I have bought new AC worth rs 27000 two months back but now it is not working or cooling and technician told me that gas has been leaked..how it is possible that gas leaked in only two months..i have two more acs in my house which are working fine since 6 years and no gas leaking problem in them..it is totally damaged product received by me by shopkeeper or Hitachi ..kindly return my AC and refund my full amount else I will apply my complain to consumer forum against Hitachi
My call no- [protected]

Split AC purchased on 27 th july 2018 with DG extended warranty of 4 years .
My Ac is not working.

Please send your executive to repair this . awaiting for your Prompt response.

OMVIR SINGH TANWAR
MOB. No. [protected].

DG EXT. Warranty Invoice No. DG-BUDH-18-574

A/ C Invoice No. BUDH-18-1959

Team,

This is Vineet from Faridabad Sector37, Haryana. Its regarding my request [protected] which is opened since last 30 days. No clear response from service center & customer support after at least 10 follow-ups. Compressor had a manufacturing defect right from installation is due for replacement & such a pathetic after sales service that the part is still not available after a month with no clear SLA.

Vineet Saini
+91-[protected]

I did complain for my fridge to customer care. Person came and took rs. 8650 for motherboard. And gave warranty of 6 months. And said bill and warranty will be on email id. After follow up with the person for a week. I didn't recieve any bill or warranty . And came to know that such person doesn't exist in their office. Some group of people is running customer care in name of Hitachi. After contacting the company we came to know. But they are not ready to take any action.

Ac is not cooling

It is very disappointing to state that your Services are pathetic

A good product with a very poor after sales support

Logged a complaint on 26th May,
Technician visited on 27th May and identified as product faulty
After 27th no response from the Service Center

Multiple calls made to the Customer Care department. No proper response, just a standard answer that the part is not available and may take time. How much time ???

Today after repeated request got a call from the second level support. Was surprised to hear from your representative (Ms Tanu Yadav) that a new Unit (Model) sometimes takes 15 days to get repaired

No one has any clue on the date of fixing the problem. This is the response after paying in Advance for the Contract

Is this Hitachi Support ???