Hitachi Home & Life Solutions India [HHLI] Complaints & Reviews

Complaint for service/defect in window ac was lodged on the customer support no. [protected] and the complaint no. was allotted as [protected] dated 30.03.2017. The same was not attended till date inspite of many verbal communication on customer no. dated 04/04/2017 and 11/04/2017 and after lapse of 12 days. It is also pertinent to mention that my window ac is under warranty of 1 year and the company is committed for 3 free services in the warranty period as per the company policy. But till date not even the single service of my AC has been done by the company. My warranty period is about to expire in May, 2017. Hence, please do the needful at the earliest.

I bought Hitachi 1.5 Ton Split AC in 2015.It works fine in the first year and from the second year we faced the cooling issues. At that time we reported the problem to customer care people and they resolved the issue temporerly by collecting 3000 rupees for filling gas and visiting charges. After 4 days again the smae problem started and we tried our best to reach out your customer care but no response .Finally i got frustrated and stopped rea out your guys.
On 28th March 2017 we registered a complaint regarding the AC is not cooling with the above SR #:[protected]. On the next day morning at 10:00 AM(29th Mar) I got a call from one of your executive and he told that he will be coming around 12:00 PM but he didn’t come on that day. On 30th Mar I call back the same executive and I got the response like he got the work assignment from the different area as per the management and someone else is looking the complaints registered from my location. I tried to reach out your customer care number[protected] but no response from your end.
I didn’t get any update on the above request so far and how long do we need to wait to get fix this issue.

We are facing this issue since last one year .After requesting many time one executive came and collected 500/Rs for visiting charges and told that due to low GAS the room is not getting cooled and filled the gas collected around 1200 rupees extra. After 3 days again we face the same problem the room is not getting cooled and we tried to reach you out many times and every time we got answer all our technician are busy and we will resolve your issue soon. We got frustrated and stopped reaching you out.

We will not worry about the money you are collecting, requesting you please provide the genuine service for the collected money.

Till today i am calling the customer care people everyday and i am getting the standard answer we will follow_up our local technicians they will resolve the issue soon.

I booked for a Hitachi refrigerator with model number- WB550PND2(510 ltr) on 29th March from Ezone, Bhawanipur, Kolkata and they have told that it will be delivered by 4th April but till today, 11th March the product has not yet been delivered.
Is this a professional conduct that Hitachi gives where there is no commitment. I claim compensation for the same as I don't yet have the confirmation when ultimately the product will get delivered.
Please look into the issue as I am also going to escalate this to higher level.

Regards,
Ushashi Majumdar Kundu

I purchased a hitachi refrigerator ( fHitachi ref ff 60 1L rvg660pnd3ggr) from croma store sec 37 faridabad on the 26th of june 2016.
And it stopped working in march 2017. I registered a complaint on customer care. After 3 working days, someone came and checked the fridge and told me that its compressoor has stopped working and it needs to be replaced. Then this executive disappeared. Since then we are calling croma customer care and hitachi customer care.. but a new explanation is coming everytime. Somebody says we wil replace the fridge, some says we will replace the compressor which is available in gujrat. Its been more than 25 days, my refrigerator has not been repaired.i purchased this fridge for 80 k and this is the response i am getting from the company during the first year of maintaince. I am facing a lot of harassement from these customer care executive.
Kindly do the needful.

Hitachi AC and Service Sucks! A defective product(AC 1 tonne) was sent during installation, and I have been following up with them for a replacement for over a month now but to no avail. The technician just installed the defective piece saying there will be cooling, and the defective inner unit will be replaced, however now there is a gas leakage as well and no cooling at all now! Pathetic to the core!! Invoice number GBR/339868. Service request number : [protected]

Dear sir,

I have two ductable ac in our shop and both are installed in Oct-15. After installation we are continue facing problem of water dripping and cooling. I have complained several times online and your Patna Distributor but they did not take any interest to resolve my problem. Now I am going to give 0 marks to Hitachi ductable ac in service. Now both ac are not working again. If this time I have not get proper service I will go for legal action.

Thanks & Regards
The Bombay Fashion
Rajmata Complex
Dakbanglow Road,
Begusarai
Bihar - 851101
Ph[protected]
Mob - [protected]

I called Hitachi Delhi customer care n number of times and requested them for my AC service.i was promised a service for the next working day.wen i called.I missed my office waited for whole day..no serviceman came..i called back..registered the service again..lady over the phone confirmed me a service for saturday ie 8 april 2017..i called in between as well to be sure n i received the confirmation again for today..but ...nobody came again today as well ..Called back today..this time i took the name of the representative Khushboo Hirpara from Delhi center ..i told her whole story n requested for a manager...she reported that i wud receive a call from the complaints team but cant connect me to a manager...Nobody is giving me the solution...They r js wasting my time and everytime i call i get another follow up date for no reason...they are good for nothing ...I am just asking for my due service nothing else from this **** off company

Sir
i complaint for service of my 2 pcs of split 1.50 ton ac from last one week but no any your service department or any engineer contact us till than yesterday dated[protected] i contacted to your engineer sanjeev pal (contact no:- [protected]) about service he came yesterday but he don't do anything in both of ac and told me that gas filling is required so he promised us to come today dated[protected] to refill gas and service ac today he making us fool from morning that he will come within 10 minutes to do work complete but last at 8 pm he refused us to come by saying that he don't do anything about the same and he demanding me cash commission to do the work whereas my both a/c are under warranty of the company than he gave me nitin rathi ( [protected]) number i contacted him many times but he was not available on mobile and any another person attended phone mr mohan singh he told me nitin rathi is not available and assured me that problem must be solve in same day dated[protected] than at 10 pm me nitin rathi call me and i told him all the things but he also wants to making me fool so i request you please take a very hard action against them otherwise i will take a legal action against them and your company also for making us fool from one week and demanding us cash commission and misguiding us again and again and your company will liable for all kind of expenses related to the same

when your company don't provide good service after sales than why you making fools to the customers

COMPLAINT NO:- [protected] AND [protected]

rajesh singhal
T 45 indra colny narela delhi 110040
[protected]
[protected]

nitesh singhal

Sir,
I had given Ac installation request by hitachi people but your company sent unskilled worker from some franchises, they damaged the Ac so after installation there is severe noise in main unit everytime when compressor starts .
I have patiently waited since one week that you will rectify your mistake.
Kindly solve my problem with in stipulated time frame.
Regards
Dr Amit Kumar

I bought "hitachi 1.2 tons 5 star split ac copper" model: rac514hwds on 6th april 2016 and it was working fine so far. However, it has stopped working since last week and i have raised a service request ([protected]) on 24th march.
So far nobody have bothered to call me. I called up customer support several times and their standard answer is we're escalating this to local cell and they will get in touch with you as soon as possible.
I sent emails to 'jch-india-customercare' with std response: "the field team from concern service center will attend and resolve your complaint shortly." its been already 3days since their response.
I found an option to escalate this on their web site and i got an acknowledgement from their so called 'deputy vice president - head service' without any response so far.

So it looks like their complete support org is built on false promise. Nobody from top management to bottom layer reeally bothers about us customers. I will be really surprised if i get a response from hitachi on this complaint. I havent really seen such a pathetic company. I do expect better customer service when i have paid such a premium to buy this appliance.

Thanks,
-prabhat

Invoice:saf02a[protected], purchased on:[protected]

I purchased this hitachi inverter ac from croma sion, mumbai outlet on the above mentioned date.

Ac provided by hitachi is defective and is emitting bad smell. I have complained over 20 times to hitachi for fixing this and they are unable to fix it.

I need a full refund on my purchase immediately. Escalate this matter at the highest level.

Initially the complaint was referred to ss aircon - that hitachi has outsourced its service operations to. The engineers from ss aircon could not resolve this issue and then this was escalated to hitachi engineers working at the vikroli.

These engineers tried to wash the ac from inside and the issue was not fixed, then the engineers removed the moisture from the outdoor unit. However this did not resolve the issue of bad smell. The bad smell persists and the hitachi customer care closes tickets without even addressing the complaints or calling me back.

I am not going to tolerate this fraudulent behavior and need immediate refund for this purchase!

Dear All,
I purchased two split AC units of Hitachi in the year 2015. Both the units had some manufacturing defects that's why I started getting cooling problems in both the units after installation . I highlighted the concerns to top management of Hitachi India within the one year warranty period but all in vain . Now they are asking me to pay Rs 20, 000/- for repair of both AC units
Which is totally unfair & unethical business practices by Hitachi India . I have already spent Rs 8000/- for AC gas refilling in these AC units in past 2 years and AC circuit have so much poor quality that it is getting leaked again and again . I m highly fed up with this brand AC and is planning to file suit for damages in consumer court under CPA act . So I recommend everyone not to buy products of this company .
Regards
Kuldeep Antil
#[protected]

Hello,

1. Buying AC of HITACHI BRAAAAND
a. Bought Hitachi AC from Sales India, Delivery happens very next day i.e. 26 March 2017

2. Installing
a. Technician came next i.e. on 28 th March and Installed the AC.
b. He started AC for Demo, but after some time AC got tripped,
c. After trying again and again he told me that there is a fault in residence wiring and needs to verified by electrician
d. I knew there is no fault in my residence wiring as already other two ACs of O general are working from couple of Years.But Still i get that checked by private electrician.
e Results was expected No fault in wiring.

There were four days are gone from the date of buying, I have not taken any Pleasant Breeze of HITACHI AC, as its was not working from 1st day it was installed

3. Service Request
a. I raised service requests [protected], [protected] on the Second day after installing AC of the BRAND HITACHI
b. Technician came next day, verified the AC and said that there is some issue with Compressor for which its getting tripped. and leave the site saying that the technician who installed will come. IF YOU HAVE SUCH OBNOXIOUS PROCESS THAT WHO CAME FOR INSTALLATION ONLY CAN CHECK, WHY OTHER GUY WAS SENT TO CHECK AT FIRST PLACE, This is really miserable

4. NO VISIT from TECHNICIAN
a. Two Days are passed, no technician, visited till now.
b. The AC is installed at its place and simply working like a show Piece

While going for the shopping of AC, HITACHI was the first brand which comes first in the Mind.With competitors like O General/Samsung/LG/Whirlpool I think your days are going to be numbered with such rubbish service. At least I will not be availing or do not recommend your so called Brand HIT--ACHI in future and I will ask my dear ones to follow the suit. Remember not everyone is a Salman khan who do not require word of mouth publicity for their films to EARN – you guys are in consumer facing service business and here consumers like us are the KING. If you provide GOOD SERVICE then we will recommend you to others else vice-versa. I think I have given you enough free advice, but I know you guys are so lethargic you will not even have the time read my mail.

but still if some one is reading my email, then I would like to request please get this replaced[not repaired] or take your box back and return my money.

i spoke to customer care and they are saying as compressor is not working and request raised by you is for not cooling category, you should raise new request .

i am not free whole day to just keep raising request with you guys, There is issue in this AC from first day whatever it may be i dont care .

Please keep your process internal and just replace this BOX or return the money .

@SALES INDIA,

AS PER YOUR RETURN POLICY HIGHLIGHTED BELOW .
If a product purchased, malfunctions at the time of demo / Installation, it will be treated as 'Dead-On-Arrival" and the product will be entitled for replacement as per manufacturer's warranty terms.
KINDLY CHANGE THIS PIECE OF **** WITH NEW ONE OR GIVE ME SOME OTHER BRAND AC.

Regards,
Swapnil
[protected]

[protected] - complaint nmbr - 30 march 2017 - 6:46pm

hi
m just a normal consumer of a single product of Hitachi (a window ac), its

a simple question to Hitachi management located at various location

Globally ..
on 28th march 2017, i registered a regular service request ...on 30th your

Engineer visited & meanwhile servicing brokedown a part of my well

maintained ac in front of my eyes ...i registered another complaint regarding

it ([protected] - complaint nmbr - 30 march 2017 - 6:46pm) ... it was

registered as a normal break-down complaint & i was told to wait for 48

hours ...

please just simply tell me,
1. shouldn't this be registered under urgent category ?
2. why should i pay for any damage done by Hitachi engineer ?
3. why do this complaint still isn't resolved & i did not get even a call back

from Hitachi for the same ?
4. what is the qualification & experience level of engineers you provide ?
5. should i really trust a big Bran name like: Hitachi, for my future purchases

?

if anyone responsible read above, i.ll be glad to hear answers for my

queries ..
thnx

The Hitachi service centre failed to keep its commitment of installation of AC at the committed time, which resulted in its installation postponed for atleast 2 weeks now.

The service engineer stopped picking up the phone despite committing a time for installation.

I spoiled entire day sitting at home waiting for him and he didn't turn up.

Now I want Hitachi to take its product (duly packed as received) back and process the refund so that I can buy a better brand product. Hitachi has refused to accept return.

It seems there is no law which protects the interest of the consumer even if such brands keep offering Pathetic and deficient services to its customers.

This is to escalate the cooling issue of my 1 Ton AC referred in the attached purchase invoice. It was bought on 5.11.15. See attached bill.

This AC has issues in cooling right from beginning. I had raised a service request in April 16 ([protected] & [protected]) in warranty and technician visited my home for inspection. He found low gas pressure and he filled the gas. I insisted to check for leakage, but he was adamant to check the same and said there is no issue of leakage. Over the period the cooling decreased and now we are not getting any cooling from that AC.

Initially we monitored for 2 months and did not find the issue. Later there was winter season, so AC usage wasn’t there. Now when we started using the AC again in March 17, we realized that the issue is still prevailing and work done in warranty was not up to the mark. So, I raised a service request again in March 17 ([protected]) and based on which technician visited my home on 29.03.17. He said there is no gas in the AC and that’s the reason of no cooling. He informed charges of gas filling as INR 2750 and visiting charges as INR 500 as AC is out of warranty. I questioned him as to why leakage was not spotted earlier in warranty period, for which he was clueless and said I can’t comment on that, but he agreed that leakage should have been spotted.

I want to escalate the issue of poor service in warranty. Why leakage was not spotted and fixed when issue was raised in warranty period? And when product goes out of warranty, Hitachi people has raised their hands up and asking customer to pay. What you expect from us – that we will keep on checking the AC performance throughout the year? Why shall we pay for the issues pertaining to Hitachi?

Moreover, I received only one free service request in warranty period. No one called me or visited my home for rest of the two services in spite of requesting. Such kind of pathetic service is being provided by Hitachi.

Referring to all the above facts, I want my AC cooling issue to be resolved as soon as possible without any charges as the issue was pertaining to warranty period, which was not addressed correctly, else I will be forced to go to consumer court for this defective product.

Dear Concerned,

It is really ridiculous that I have been contacting you for last 4-5 days but nothing has happened.

As earlier I informed you that I have not got any update. The frustration level is very high. I did not expect to such a Brand i.e. Hitachi. But, it is really shameful and embarrassing for me that I have chosen such brand in which no one cares for their customer.

Very bad experience with Hitachi and it shows that you are not more interested in your business and I will never recommend anyone for opting Hitachi..

Complaint Nos

[protected]
[protected]
[protected]
[protected]
[protected]

My lodged a service request for 1.5 ton split AC under warranty in 24th march 2017
Later reminded them again on 26th march and 27th march
Till date no service engineer visited or contacted me.
Pathetic service.
Is it because it is a free service and they would come come running if it were paid one?
My registered mobile is [protected]
Complaint no [protected]

I purchased HITACHI WINDOWS AC 1.5T last year on 16th March 2016. I didn't uses any free service out of 3 . But since last 3 day after registering for AC service no one turn up. Today I got call they said because you purchase date was 16th March which is 9 days more then a year we won't offer free service
This is rediculous I brought in March 2016 and not avail any service this need to think by company. I feel Hitachi do not value there customer and this is disappointing us. I request you to consider my request.

Hello,

I have bought this (Split ac RAU312HUD ) ac around 2 years back and installed 1 year back almost. Installation was late due to some renovation work.

Being one of the best company Hitachi for ac i chose to buy this model at premium cost from your mulund, mumbai outlet of kohinoor. In the first 6 month, the machine worked fine but suddenly it stopped working. Then i had to replace the control panel under warranty. Then further remote stopped working. I have to buy from outside. Then after a year again, it stopped working and this time again there is a control panel issue and i had to bear the heavy cost again. Now the fan of the ac is making lot of sound.

So what i mean to say here, should i rely on your brand? Is this product you have offered me. I am into design engineering and product Developement Department. I cannot appreciate your product this way. What you have to say about this quality of product i received.

So i dont need the techNiCal reasons because my ac supply is perfectly grounded and fine. The maintenance i do every 4 month. What do you expect me to do at this point?

Just after a year it broke down!!

Do you want me to spend everytime?

Lets be frank, What is the design cycle you have considered for your product? What is the reliability and what is the product lifecycle management?

I am not happy with the product i bought from you. I will not recommend any of your product to my social circle if dont receive your satisfactory reply on your behalf.

Thank you.