Hitachi Home & Life Solutions India [HHLI] Complaints & Reviews

Dear sir,

I have raised breakdown request of my split ac ( split ac - 1.2tr hitachi zunoh 5200f - rau514awd) 4th time since i purchased this new ac in may 2016. I am highly disappointed with the product and thereafter services of hitachi as every time it took nearly 15 days to get it resolved. Now, i am regret on my decision that why i have purchased this hitachi ac. I am hardly able to use it for more than 15-20 days since i purchased it.

During installation time itself, the technician has reported a small gas leakage and spoke to hitachi engineer (Chandigarh). Once he confirmed and assured its not an issue, i get this ac installed but its not working at all.

I would like to get this ac replaced asap. I can not withstand the pain of getting it repaired in 101-5 days. If this can be done, pleae refund my money.

Last time, the hitachi service center (Chandigarh office) promised me that it will not occur again.

Please consider this request on high priority and get it resolved asap.

I bought 2 units of hitachi rav 513 hud/1. 1 ton window acon 16.4.2016... One unit has stopped functioning from 17.8.16. Lodged complaints the next day.. Call no. S - [protected]/250. The mechanic came but left withh vague assurances of replacing a damaged part.
There has been no response henceforth despite my regular calls.
I request you to replace my ac as early as possible because a mere replacement of a part fails to assure me of the future smooth functioning of the machine. This horrible service of a 5* company is unwarranted. Please do not compel me to lodge a complaint with the consumer forum.

We purchased hitachi refrigerator in month of march of 77500/-.
Model no:wb550pnd2gbk
Sr. N:300513
There is no cooling of refrigerator. We complained many times. But haven't received any response from the shop. They are not providing any service to us. Everyday they give some silly excuse of not reparaing it. I am not at all satisfied by their service. At the time of purchasing they given promises of giving 100% service. Can u tell r u making customer fool by selling old refrigerator. I request all the customer not to buy hitachi company product. I want my money back any cost. Or replace my refrigerator. This is the worst company. Frayd company. Please never buy this company product.

Regarding above complaint, o ne of the engineer came for service but nohing was done but the payment was taken. W hen i called him he kept on postponing and didn't came to check. N ow he is not even responding. I've called hitachi service centre too but they also didn't do anything. This was highly unprofessional from a company as reputed as hitachi. I'm really disappointed from service and i had no other option to go to higher authorities. Please look into this matter asap.

I bought this ac 2 months back. I register the complain for ac not working as some smell was coming out from ac. The engineer visted and confirm that the problem will be resolved within 3 days but still the same is not resolved. I am calling continuously customer care department for the update but they have only once answer sir, your complain will be resolved at the earliest. Pathetic service and pathetic product.
Complain no [protected].
Further there customer care is providing wrong no. Of their service engineer.[protected] which is out of service and second [protected] which is not the no. Of hitachi engineer.
Hope someone will help at the earliest

I had purchased a hitachi rau-019ivea invertr 1.5 tons a/c on 23/05/2015 from fairdeal (International) sourin roy road, kolkata 34 vide receipt number 1276. The a/c stopped working on 20th july 2016. After many complaints, the service engineer came and took the circuit away. This has been over 2 weeks now we have not heard from the service engineer. Also, the service engineer did not give a complaint number or contact details. On my discussion with fairdeal (International) i was provided with a number oc[protected]. I don't know what the number is. I am highly dissatisfied with hitachi, during summer months when we need the a/c most, the product breaks down and the repairing takes ages. Please resolve this immediately. I will wait for your call. This product had been financed thru bajaj auto finance and the loan account number is 410ewc10086365.

My mobile number is [protected] and my mail id is [protected]@gmail.com.

Please help me to get the a/c operational.

This is the third time now. I can see ice-formation inside the fridge. The same thing had happened in the last week of may for which some technician had come on the 3rd of june to fix it. Second complain was made in the last week of july and now again there is a breakdown. Now again there will be a delay in sending the technician thanks to your pathetic after-sales sevice. This is ridiculous. You claim to be a premium brand but its worse than a chinese make.

I have never experienced this with any other brand i have used before. It was a big mistake to invest in your brand. I hereby, demand a complete replacement of the unit or a refund of the cost of my fridge with the interest.

In the absence of a favourable response from you, i will be compelled to take legal action as i have been harassed by your company in every way possible, be it the fridge, after sales, tat, ridiculous responses from your technicians.

I called the customer care on 27th July 2016 to complain about AC not cooling.
after requesting daily, 30th july, the guy came, and said... the gas has leaked someone will come tomorrow, no one came, then after calling again n again gas got filled on Tuesday(2nd Aug)... which was leaked immediately after the guys left.
again had to call again and again.. and telling them that gas has leaked and from where.. the guys came today (6th Aug) and says... there is no gas, someone will come tomorrow... they make me talk to their manager Mr.Sonu... who was very arrogant and rude, and says... cylinder leke thordi ghoomte hai.. when I said, I have been saying this again and again.. the gas has leaked.. he says.. aise nahi hota, will have to search kahan se nikli hai... I said.. I am telling you the point... as I saw it... He says... aisi kaunsi gas hai jo dish gai!!!
Kuch bhi karlo aan nahi bharegi.

Is this the way to treat a customer?????

My AC is just a few months over 2 years old and has not been shifted since. The blower which is in the front is broken. The technician said in the 5 years of working with the company he has never seen this problem. Obviously a defective piece was sold to me. I feel I made the wrong choice by buying a product of such repute. My complaint no is [protected]. The product is not even available. It will come by Tuesday

Dear Sir,
This is to inform you that I had raised breakdown service request for my AC as it is not cooling properly on 24/07/2016 (Req no- [protected]). Although the product is in warranty, no one has came to attended the service request. Again I had raised the another breakdown service on 02/08/2016 (Reg no- [protected]). But till yet nobody has came to attend the service request.

Already I called 7 to 8 times to customer care regarding the issue, but no one has taken proper action instead of sending reminder to the service center.

This is what Hitachi is providing the service to the customers as well as providing the worst products.

The technicians are not well technically trained to identify the problem of the system.


Its my humble request to resolve the problem at the earliest & pls provide a better customer service.

Looking forward for your positive response.


Regards
Satyabrat Baral
[protected]

After getting no response from hitachi since 4th april 2016we dropped the below mail.
Hi
Despite repeated request from us you have not been able to fix the ac. Not even a technical has shown up to address the issue.

Moreover no response for below mail.
Hi
Please update us on your status for amc renewal.

The 1 year period is about to expire on 28th may 2016.

And for both we did not get any responses.

I purchased 1.5 ton inverter ac in the month of december[protected] n the same was delivered to my address in the month of feb'16 after following in up for more then a month... N during the installation i was out of station and my caretaker has get it installed and was not able to get it checked because the electric plug doesn't come with ac. When i returned in the month of june i got the plug and tried to start the ac which was not working... I called up the helpline no n lodged a complaint no-[protected]... After 2-3 days the engineer came and told me that the wires inside are damage and the remote control panel is not functioning and needs to be replaced.

Now it is more then a month i have been following it up with customer care... But yesterday all of a sudden i got a call from the service center (Service center name-temperature cooling) and told me that the parts have came and no engineers available to fix it up... So they will close the complaint no and will send an engineer after a day or two as the complaint is pending for a long time... Then i have clearly asked them not to close the complaint no as it is still unresolved for me because the ac is still not fixed...

Then all of a sudden i got a sms stating that the complaint no is closed... When i called up the helpline they told me that the complaint no is closed as i got the service... I again raised the complaint and a new complaint no was generated [protected]... But morning again i got a sms stating that i don't need the service and the complaint no has been closed...

The service center named temperature cooling is just playing around like anything... They are so rude when i asked them that how did they closed the complaint no without my concern... Request for immediate intervention as my mother is not well and cannot take the summer heat.

Sir/madam,

On 8th nov 2015, the unfortunate day we landed at kohinoor electronics, godhbunder, thane west to buy a fridge. The salesman there sang praises of hitachi saying there has never been any complaints regarding this so-called premium brand. Without much ado, we bought the hitachi 3 door model no - ffrsg37bpn. We were happy with our purchase so much so that even my mother bought the same unit.

But only till the last week of may when ice started forming around the interiors of the fridge. We spent 3 days in just following up with the shop, customer care and service centre. We were almost about to take legal recourse, when they finally sent mr riyaz to check the machine. He came and repaired it. It was working fine till today. Now the cooling has completely stopped. I have lodged a complain again for prompt service else everything in the fridge will rot. But knowing the history, i am sure we are not going to get any prompt service.

Very pathetic!!! I am not going to recommend this brand to anyone. U promote it as a premium brand, but its not been a year now, and it has gone into repairs twice. How different is your fridge from any local brand?

I need a complete replacement of the unit since if within one year it can break down twice, then i cant imagine what will happen in the future. Else i need refund of the fridge amount. If none is done, i am definitely going to the consumer forum cos this is not some cheap fridge. We have paid more than 50000 for this. This is not a small amount for us.

I need immediate response from your end.

I have bought hitachi 1.5 ton split ac model no. rau518iud. my ac is not working properly, a red light is blinking continously and stops cooling.
On 7/5/16 a complain lodge for technician. docket no-[protected]. technician was visited approx.10-12 days after date of docket and after 7-8 times calling to customer care no for service (that's very unfortunate). technician said that a parts of ac (probably he mentioned motherboard) need to be changed. he was advised me of amc for better response. i paid 3742/- on 21/5/2016 for amc. (tcr no-37067). again i lodge a complain for repair faulty parts on 4/7/16. docket no-[protected]. but till now no one visit my house for changing the parts. i called again and again to customer care, technician but i did not get concrete response from them. behaviour of technician is very very rude that's really irritating. i need immidiate action for repairing my faulty ac.

Thanking you,
Pijush kanti dasgupta

The pipe connected to indoor unit is leaking at many places, cooling has also got reduced. Please do the needful as soon as possible. We are facing this problem for so many days. When i called up on hitachi customer care, it was switched off. Could not understand what kind of services are you providing. The poorest i have ever come across. One more thing, you guys take too much of time to take any action against a complaint. Therefore, i request you once again to please look into the matter asap.

Dear sir I m form jaipur I purchase hitachi split ac 2 ton may month this was Brooke and I inform my shopkeeper and deleer bt we r reply that doing Chang your ac bt no Chang at now pls sir my request this my mobile num [protected]
name jitendra kumar soni
i[censored] no reply then I complained consumer court

I have brought the ac from bajaj electronics, punjagutta, hyderabad branch on[protected]. since then, nobody has visited to install the ac, even after repeated calls to the call center[protected] and other numbers). so, i got installed with local dealer. and it has worked well for a month and has stopped working after that (since 1 month). i have given a complaint to the above number, and kept on calling. on saturday also, some person has called me back from a phone number bearing +91 [protected], and has promised to come and look into the matter on monday. till today, he hasn`t turned up and i have called him today at 11.30 a. m., after knowing that iam calling, he has hung up the phone... and since then he is not lifting the call...
May i request you to kindly arrange me a person to look into the matter, so that my ac starts functioning normally...

I have bought an ac through tata power-ddl scheme of ac exchange, ac which was delivered first got damaged while its installation, i filed an request for its replacement, the replacement ac came after 10 days, but it was broken too, and from last 10 days i am asking consistently for the replacement of this unit, but there is no response from them, even there customer care are forwarding our request from one personnel to other. Please take some action against them, what they are doing is the harassment of customer and they have violated every right of customer, i am hoping you would take some strict action in this case and would provide me with justice.
Date of booking: 20th june, 2016
Date of 1st installation: 2nd july 2016
Visit & report of 1st faulty unit: 6th july 2016
Replacement unit arrived on 14th july 2016

I made a complaint about the breakdown of my fridge on12-07-16.I was given a breakdown request no.[protected] and I was told that somebody would contact me within 48 hrs. Nobody has contacted me till now.Will you please look into it and do the needful immediately?
Thanks.

Dear sir/madam,

Compliant no:[protected]
There is no proper follow up and resolution provided by hitachi service center. whenever calling to hitachi service center and their approach not trust worthy.

I'm elavarasu.

I bought june 2014 hitachi 1.5 ton inverter model ac, since ac went to faulty mode around three times.

Faulty identified by hitachi service technician.

Faulty description: outdoor unit oil leakage because of coil damage.

1. technician collected the outdoor unit to service center for arrest the coil broken hole after that they returned outdoor unit and installed at my home and service center technician & branch manager agreed that issue not going to happen again.
2. after few days same issue happened and logged the case through the hitachi call center. local service center technician came and said that we are going to replace the coil and collected the outdoor unit to their service center. but i don't know whether they replaced the coil or not, because the same issue again occurred.
3. local service center technician came today 15/july/2016 and identified the same issue (outdoor unit oil leakage because of coil damage and gas empty) and they need to collect the outdoor unit to service center fix.

Warm regards,
Elavarasu. n

[protected]