Hitachi Home & Life Solutions India [HHLI] Complaints & Reviews

Date of purchase : 28may2016 (1 year warranty - lapsed despite repqted requested to hitachi for renewal)

Incident : we had requested for amc renewal of our ac which was bought on 28 may 2015. Hitachi had called up and asked for amc renewal, which we were interested in. However for last 8 months despite of repeated mail from our end about amc renewal, no correspondence was made from hitachi. And it finally lapsed on 28 may 2016....

I had registered a complaint about no cooling (2 ton inverter ac) in the month of april 2016. According to technician it was due to insufficient gas in the compressor. He refilled the compressor with gas and assured about the cooling with guarantee of 3 months on refilled gas. But still the issue is the same... No cooling. I have spent 2 months in this extreme summer with the same issue. I have registered the same complaint to hitachi office...

We purchased a new hitachi window ac model number wac raw222kvd 2.0t 2s on date[protected]. From day one the ac was not working properly and according to hitachi service engineers the cooling done by it was perfect. Now, since past 6 days the ac is not working at all. As soon as we switch it on it shuts down the entire mcb's. We have been calling hitachi customer centre since these many days but there is only one response that the complaint...

Dear sir,

This is to bring to your notice that still my hitachi air conditioner is not repaired. On saturday one of your service man came and told it might have lost all its gas and it will take some more time to repair it. When i asked, how much more time???... He said, sir now waiting list is going on for filling of gas but how much time he also don't know may be 5 - 10 days.

I have made the complain on 28th...

My complaint id is[protected] for display not working. Engineer was visit on 27 may and he says the same will be replace. But from that day to today no body has come or contact us. When i call customer care they gave this two no. Of service centre [protected], [protected]. I tried 100 times no body pick my phone. I also try to connect with management option on hitachi website but does not received any reply yet. Now i'm helpless whom should...

Dear sir, i purchased a refrigerator model R-W660PND3 GGR against the bill dated[protected] from sargam electronics (pitampura, delhi). sir my refrigerator's door is nt fitted properly since strtng its broken please kindly check my refrigerator n provide me wid the solution as soon as psbl as i live outside delhi n my parents are facing problem alot they were not able to make complaint....

Change of compressor under warranty is pending since 20 days attitude of hitachi and its service centre darshak electronics is deplorable and arrogant. Just not bothered. Personal daily visits and innumerable calls are not yielding results. Mr hiren mehta owne has lot of ego and arrogant and cuts off phone without giving reply. How long should i wait. Complain to service manage and general manager was done. No action from them also highhandedness...

Machine was bought in march from flipkart and installed by the company. The very next day it was making heavy sounds, water dripping, lack of cooling etc. Many complaints were mad with the numbers [protected], [protected], [protected], [protected]. To my surprise the message was received complaints cancelled since customer don't want the service. This can't be accepted. I have spent rs.45000 and swetting for last two months inspite of purchasing...

I have purchased a hitachi wac raw318kud kaze on 26 may, 2016. I have found that the sweep function was not working in the ac and so made a service request to hitachi on 3 june, 2016 vide breakdown request [protected]; cdn: 5762.

As per the visited technician, he pointed out the fault that sweep motor is missing from the unit. For a reputed japanese brand like hitachi (Which believes in quality inspection), a qa passed product...

Hi,

I own three window air conditioner of hitachi, subscribe for their amc every year since 2011. Recently, one of my air conditioner stopped cooling and i lodged a complaint on 17th apr, 2016 (No.[protected]). The local hitachi service facility took away the air conditioner and returned the same confirming that there was some issue related to gas.

But yet the ac was not cooling.

I booked another...

Dear sir,

We purchased split ac of hitachi on 06/05/2014 from hitachi's authorized dealer (Raheja refrigration, bhilwara).
But from the date of purchase we continuously facing lots of problem with ac. Even after many complaints through mails, phone calls, customer service portal of hitachi's web, even we mark adverse point on there service reports site but neither there executive nor top managements are looking into...

Yesterday and today, I have registered a online complaint for my lower deep freezer not cooling. No response at all! Today I called the customer care, he bluntly told that it will addressed after 48 hrs. If deep freezer is not working in this summer, you can well imagine what happens to a family with lot of fish and meat stock.I wonder why I went for a 3 - door freezer well above 65K inspite of my friend's circle advise not to go for you...

Water leakage

I bought ac on 12-4-16 and installed on 13-4-16 on the same day itself water leak started.Inform to the service person came for installation as of 16-4-16 not visited and without my knowledge they tear the installation completed page. Contact number of the installation centre +91 [protected] and person came for installation contact number +91 [protected]
No gas in unit
Raised complaint on[protected],...

I have been contacting Hitachi Customer Care for past more than 4 days for Complaint no. [protected] for the Window AC. No one has so far contacted. Despite repeated followups with the customer care.

Service centres numbers were given by the Customer Care all of which are permanently switched off or busy. So all my attempts to contact service centre have been futile. (Numbers given are: [protected], [protected], [protected]).br...

I bought a split ac-1.0 tr. Hitachi toushi pro 3200i inverter - r410a-rau312kwea on 22/04/2016 under hhli scheme tpddl and got it installed on 30/04/2016 by your technicians.
It hardly worked perfect for 18 days and after that problem of low cooling started.
After observing for a few days ii registered a service request on 24/05/2016 at 11:21 a. M with service request no [protected].
After waiting for two day i gave reminder...

I, gian chand aggarwal r/o 2565, jawahar colony, faridabad having 3 split air conditioners of 1.5 ton capacity. I have taken 2 years exented warranty expired on 19.1.2017.In thrice of ac having cooling problems time to time & having so much complain to their customer care but there is big negligence to attend the complain. Their sector-31 faridabad service centre staff always denied to attend the complain & reply that area has been transferred...

Air Conditioner is an aspirational product for a middle class family. After living with a 'desert cooler' my parents finally decided to buy an AC for their bedroom.I suggested to go for a premium brand and Hitachi was my recommendation. But they have been suffering since the day they have installed this AC. They bought it on 21st May 2016 from Liberty Associates in Udaipur. The dealer got it installed the next day. The Hitachi service team...

I have bought a 1.2 Ton Hitachi air conditioner in Arcot, Vellore district - Tamilnadu. When i bought i had very good feedback about the hitachi product. With in a week Hitachi AC stopped working and i have raised a complaint against it. Service person came and said there is some problem with the installation so that Gas was leaking. So he fixed and he asked 200 rupees for the transportation charge. With in a week again AC stopped working...

I had purchased an Hitachi A.C.S1.5T RAU318AWD-3* from Kohinoor, Dadar on 5th May 2016. At the installation we observed that the AC is making noise. We registered a complain with Hitachi customer care, after which there engineer visited. But the claimed the AC was fine explaining that since a new unit it will take some days to get sorted. But after the very day the AC started making noise even more. We again resisted a complain again an engineer...

This is regarding my Hitachi 1.5 Tom split inverter Ac which i have purchased in April'16.

After registering complaint 6 times for same issue, i am writing this mail.

One day on turning my AC on, the indoor unit started vibrating and making sound. On May 10, 2016 first time i have raised the service request after 3 days technician from Babyloan visited my house and told me that the blower is damaged hence we...