Hitachi Home & Life Solutions India [HHLI] Complaints & Reviews

Hitachi Customer Service :–[protected] Refer to complaints made to you in the matter of on e Hitachi AC of 1.5 ton purchased in the month of 7th July 15, from m/s Madan Electronics, Varanasi which had auto swing problem right from the day one. Many complaints were made to your dealer, and even to you in the month of July. Refer your complaint number in the subject. The said AC has yet not been put to order in spite of many requests. It is again requested that the said AC be either replaced with a new one, or the amount of Rs. 30, 500/- be returns to the undersigned with in a weeks time failing which the undersigned will be constrained to seek legal redressal. Regards, Z. A. Khan [protected]

We have received from gati prepaid service the box is intact but when hitachi people open the box for instillation they have seen a dent on right side of refrigerator complain done on customer care but no action complain no : IN[protected] please do the needful on urgent basis

Hi, I raised a service request on 4 Oct 2015 ([protected]) around 10am for my Hitachi A/c purchased around a year back. I got a call from one of your service agent named Danish (mobile No. +917XXXXXX681) asking to service the A/c. I confirmed to come on the coming Saturday. Danish did not come on Saturday for A/c service nor did I get any call from him. Later when I called him as to why he did not turn up, Danish replied saying that you did not pick up the phone so he cancelled my service request and I should raise a new request. Later due to certain electricity concerns my A/c stopped working, I raised a request on 23rd Oct 2015 ([protected]) and since then I am calling every day (24th Oct, 26 Oct, 27 Oct) and I am getting only two response from customer support person- first response is the "apology since the technician did not turn up" and second response is “we will send the person as soon as possible”. I have been requesting them continuously to send a person immediately to resolve my issue but till date I have no response from them. On 26 Oct someone called from Ahmedabad (mobile - +917971XXXX00) and confirmed that the technician will surely come on Monday, but still no one turned up. I never expected such worst service from a brand like Hitachi. I bought the A/c from them just expecting a better service and a better product. But I feel I took a wrong decision. Now I am cursing my decision to buy a Hitachi A/c, its makes me feel that I should have gone for some other brand instead of Hitachi so that I could expect at least a better service. Hope Hitachi can listen to their customer. To all consumers think twice before buying this brand. Heat will not kill you as much this brand will kill.

Dear sir, i am neeraj gupta from 217civil line, lakhimpur kheri, uttar pradesh. My mobile no. Is [protected]. I had submitted my complaint against Hitachi payments company and its employee Mr. V.S.hariharan earlier also, who signed lease deed on 6 December 2014 . address of this company's registered office is level3, mpl silicon tower, 23/1 velachery tambaram main road, pallikaranai, Chennai 600100, tamilnadu. Sir, my shop is under this company's possession from 17September 2014 but this company is neither paying rent of my shop nor electric bill which is about 30000rs now. Sir i tried to contact other employee of this company also, mr rohit gupta, nand gupta, priyank gaur, and amrish panda but they don't give any proper response. Sir, it was earlier known as prizm payments company for its money spot atm now changed in to Hitachi payments and the atm in my shop was money spot atm now changed in to axis bank atm about 4 months before. Sir i hope you will take quick and proper action against all these employees and this fraud company soon. Thanks .

Dear sir, i am neeraj gupta from lakhimpur kheri, uttar pradesh . I want to complaint against prizm atm company for its fraud with land lords. Sir, i am also among one of this company's victim .i am owner of a shop situated at 217 civil line lakhimpur kheri in uttar pradesh. I leased my shop to prizm company on 17th of September 2014 for its atm on rent 8000 p/m with a written agreement between me and this company duly signed by Mr hariharan. Sir, i received 24000 rs cheque only till now as advance. And now 9 months rent is due on this company. I tried to contact so many workers of this company but i could not get any proper solution till now . So sir i want to take a proper tion against this fraud company soon . Thanks

An a/c whose motor is very problematic. It's been the second time the motor has shown issues. Really poor quality of service provided by the company. Already it's 2 months and the motor is not yet available. In this era of technology, its a shame to receive such service.

I have bought a hitachi air conditioner with inverter about 4 months back. This is the 4th time that the remote controller of the AC is not responding. It has already been changed three times prior. Very poor service back up they come at their own sweet time after almost 3 dAys after complaint and that also after calling them 3 times and only upon requesting their customer service manager they turn up totally reluctant. Unexpectedly bad service...

I bought Hotachi DCInverter Split A/c Model last year in July ...Remote already Malfunctioning ...4complaints on Less Cooling By A/c ...bought unit from Croma Vikas Marg Delhi ...took Extended Warranty ...Croma didn't tell us about no Service With Amc ...Croma unable to provided any service on my product ...Product not Functioning Properly ...I need refund of Amc Or proper service ...replacement of ineffective product or proper functioning of product..

I had purchased two Hitachi AC's from a particular shop in Indore and registered a service request for AC's installation with Hitachi Service center on 21st September 2015. Customer care executive committed that AC installation will be done within 48 hours, but AC's did not get installed even within 144 hours i.e till 28th September 2015. When I contacted customer care back, I was told that they had some system issue and that's why service request could not be processed. I knew this was straight away unjustified excuse just to hide delay in their service.

I received a call back from them on 28th September and was told that Hitachi technician will visit to install AC's. Initially over the phone I was told that some special scheme is going on for Hitachi AC installation and so they will charge Rs. 451 per AC installation. Later on over the same phone they denied saying that this scheme is valid only for the AC's purchased from their exclusive showrooms not from other shops. They will charge Rs. 1500 per AC installation for the AC I had purchased.

Now this is really a cheating on the part of company, they are charging unreasonable amount for AC installation.

Please help me get justice.

Regards
Dr. Devagya Muchhal
37 Moon Palace Colony
Indore
Mobile - [protected]

We bought two 1.5ton split AC's from Hitachi 5 months ago and they are due for their 1st free servicing since the past one month. We have made 2 service requests so far, the 1st on the 4th Sept.'15 Service Request No. [protected] where their service person called us asking when he should be coming. He never showed up. On the 9th Sept, another service person called us and told us that he would be coming the following day and that he was cancelling the service request as it was invalid after 48hrs. He never came either. When someone from Hitachi called for follow up we told them that no technician had come she said she would rectify the matter but nothing happened. We then made another service request on the 24th of Sept.'15. Request No. [protected]. The service person called on the same day and immediately cut the call saying he would call back in 5mins and that never happened either. No one had come for servicing nor was there any feed back call. Starting from the week we bought the AC's their service people have been calling us at least once a week asking if they should come for service even after we kept telling them that the AC's were brand new and now when the servicing is required they have not been attending inspite o[censored]s making repeated service requests. We request Hitachi to please look into the matter and resolve this issue as soon as possible, and have responsible servicing personnel and facilities.

This is worst possible, pathetic service a consumer can get from company like Hitachi
please do not buy there product, no body listens neither respond and even if they respond, they are talking about south ways...pathetic
they took almost 7 days to locate fault in my split a/c and that to one after another and still did not get my machine even i agreed to pay gas charges of 4500/- and addition 6300/- for coil replacement of inner unit withing a period of 3 years, , , ,
super cheater they are . pleas please do not buy there product, i have troubled myself after buying 3 nos split a/c, please you guys DONT DO THE SAME MISTAKE, DON, T FALL FOR CHEATERS PROMISES, ITS ALL FRAUD

Team, This is really frustrating and disgusting to have world’s worst services from the world rewound company Hitachi. I did mistake to buying 3 windows a/c of Hitachi company going by name and fame of the brand. And on top of it, another blunder which I did was, signed up for Hitachi AMC contract for all 3. It’s is only 10th day today after filling complaints and A/c is still giving cooling. Please let me know if it is possible for Hitachi company to give services or should I get it done from outside. Below are the complaint numbers. Contact # [protected] / [protected] Complaint # 08th Sept [protected] 13th Sept [protected] 16th Sept [protected]

Hitachi not paying to his venders who done Instalation of spilt AC and window AC wich given to customer free Instalation now company not paid to vender from last march Hitachi Moti nagar New Delhi Mr Parkash, Mr sachin, & Mr Ravi making fool of vender by saying next weak next weak they say Johnson not paying to venders

My HITACHI AC caught Fire and went ablaze damaging my master bedroom. Thier management did a mere 10 minute inspection and said it was a short circuit. They also have the audacity to ask me to use the same outdoor unit with a mere 2 minute surface inspection without any lab tests. Can you use the same AC in your own master bedroom which caught fire and led to havoc! HITACHI prices its product higher and an LG or Samsung and this is the responsibility they take for people's security and life. Also the person claiming to be the NCR head Manish Jasoria categorically said that he will not provide me with contact details of anyone from the Ahmedabad head office. The problem is the senior guys are absolutely unreachable and dint respond to emails. Stay away from Hitachi to save your loved ones lives. ‪#‎hitachi‬

Sir, I did a complaint on 29.8.2015 of non-working of my Hitachi AC vide complaint no. [protected]. Service Engineers visited and informed that compressor of your AC is not working and needs replacement. Since it was under warranty period, it was replaced free of cost though the service engineers charged Rs.3500/ for filling up Gas in it. My AC was again in non working condition persisting with similar problem. I again did a complaint vide complaint no. [protected], engineer again visited and now said that its capacitor is not working and needs replacement which is chargeable. I allowed them to replace it. On replacing the capacitor the same problem still carried on. Now the engineer told me that its newly installed compressor is again not working and needs replacement. I allowed them to carry on. In between I again made a complaint on customer care telephone number vide complaint no. [protected] and this time, so called a senior engineer, was sent to see what is the problem? This time, I was told that your PCB is out of order and needs replacement which is chargeable. The above clearly shows that first time when my compressor was replaced though it was not required and I was charged Rs.3500/ it was done to earn money malafidely and unscrupulously. I would also like to mention here that while replacing compressor of my AC, all wiring of the AC was burnt while soldering the Compressor, which was fixed temporarily. I called the service engineers from Hitachi with the perception that they are good service engineers and not a road side engineers and will do the work to the satisfaction of customer but here I found it otherwise. Therefore, you are requested to kindly get my Rs.3500/ refunded, charged on the account of filling up the Gas in compressor, which was not required at all and please place my AC in previous condition so that I could get it repaired from a qualified engineers this time as I have been trying to get it repaired from Hitachi Service engineers since 29.8.2015. Ravi Kalra [protected]

I purchased new 1.5 ton window ac in july 2015.After 15 days ac was nt working properly.I complaint hitavhi customer care.Person came and said ac is ok...After 2 days i again complaint...Technishian came and said again ac is ok..sometime it happens... I complaint again... Now same person came and said display is not working..I ll change new display... Now almost 22 days passed away noone is coming..When i called he said display is not available as model is new... When i called customer care, they said we ll arrange ASAP. Now my ac is not working and no one is bothered. Season is about to end...so whats the benefit to buy new ac. Pathetic Service...

Dear Sir, This is for your kind information that we have purchased the above on 10/04/2015 and not getting cool. So please replace the same immediately. Thanking You, Yours faithfully, Pawan Marwah, NS 12, 13, 6th phase industrial area, Near Bico more Gamharia, Jamshedpur, 832108 [protected]/[protected] Enclosed:- (1) Copy of payment made to hitachi. (2) Copy of local order receipt (3) Detail of complaints made minimum ten times. Request No. Date [protected] 07/08/15 [protected] 11/08/15 [protected] 19/08/15 [protected] 21/08/15 [protected] 23/08/15 [protected] 31/08/15 [protected] 04/09/15 [protected] 05/09/15

Never buy Hitachi products/AC. I had a very bad experience even after approaching the Top Management with several e-mails exchange. Finally, they stopped responding to my e-mails without giving any solution.

Here is the painful detail one should not face after learning from the experience.

I had bought a Hitachi Window Air Conditioner in July 2010, believing in the brand value of Hitachi, but in vain. Briefly stating, a Hitachi Window Air Conditioner (Quadricool 1.1 Ton (TM) RAV013EQDZ1), purchased in July 2010 with my hard earned money /consumer loan from NBFC, have turned into pieces o[censored]nusable junk within a short period of some months mainly on account of no cooling, bad quality, manufacturing defect, worst possible after sales service, commitment and persistent/consistent violation by the Company of the Terms of Warranty. One can see the number of complaints made by me with Hitachi regarding non-performance/no cooling of the machine. The product have since been rendered completely unusable within months of purchase itself and after running from pillar to post the issue has to be escalated.

The AC was not cooling since day 1. I made several complaints but with no solution to the problem and every time an excuse was given. Every time an executive came and started the Machine, but within few days the same problem aroused giving my family many sleepless nights. I have complained many a times regarding the problem of no cooling, compressor problem, manufacturing defect and every time I was assured that you get the service done and everything will be fine. After wet/dry service(s) also the problem persists.

All earlier communications/complaints with customer care/Hitachi over the last few years has boomeranged with all that is not in a good taste.

I requested the Management again to kindly intervene and take some time in dealing with the issue empathetically, judiciously and summarily on the basis of all the practical problems/suffering faced by me (the poor end user) in last 4 years, still continuing with the machine, in hope of some solution. They directed their officers and some solutions was offered to me, but in between all stooped silently and later on, no one is replying to my mails, with no solution.

It is a fact that my investment of over Rs. 23, 000/- has been an utter waste within a short span of a year as I have been eventually forced into investing another Rs. 20, 000/- in buying the same new product. The fact remains that it was on account of no cooling, bad quality, manufacturing defect, worst possible after sales service by HITACHI that the product was rendered completely unusable in a short span.

You will appreciate that no customer takes a recourse to law in our country unless pushed to the wall and I am sure that you will appreciate that reputation and goodwill in the market is the hardest to earn.

So finally I like to inform all not to buy Hitachi products, wherein the Top Management is also helpless and cannot satisfy the customer.

I, neha gupta having An A.C. with Model No.1.5T RAW018KTH Dt. 12.10.2014 Bill No. 14-15/04239 . i m facing problem in Ac regarding working like showing E7 so it is not work even for a minute . i have an warranty period . bill copy has been attached for your references.kindly solve this matter and replace my A.C. i have already made a complain and my complain no. [protected]. but i have not recd any proper solution.is it the service of hitach ? . i am very upset for this customer care services.

The AHU on my Hitachi split AC-1.5TR HITACHI ACE FMS - RAU518ETD was making a lot of noise and I had registered a complaint number.[protected] for this with Hitachi customer care on 27th August. Two technitians from Hitachi visited the same day and found the problem was due to the cooling fan (Ali Mob.No.[protected]). They said the fan unit would need to be replaced and this would be done in 2 days maximum. However after 6 days there is still no spare part available with service center in Noida (Mr.Dinesh, Mob.No.[protected]). Complaint is still open but no one from Hitachi has bothered to update us on status of same. On inquiring, Hitachi customer care told me Hitachi is unable to supply the spare part even after 3 requests have been raised for this from there side. They are unable to tell us when this part will be received and my AC fixed. Is sourcing of a spare part for a popular model of Hitachi AC so difficult for the company? This complaint is being handled very unprofetionally by Hitachi and same is not expected from this company. Kidly look into my complaint and help in getting my AC fixed as soon as possible. Thank you, Best Regards Shishir Bhatnagar