Hitachi Home & Life Solutions India [HHLI] Complaints & Reviews

Dear Sir, I had purchased SPLIT AC - 1.5 TR CLASS HITACHI ACE CUT OUT in May 2011. I also purchased AMC for its maintenance every year. However, I had to make repeated calls to the service centre in order to get the maintenance done. I registered for complaint regarding water dripping from the AC on 2nd June 2014. I was given the following complaint number: #[protected]. On 4th June when the service personnel arrived, they informed me nothing was wrong with the AC and I was imagining the whole thing. They put 11/2 litre of water through the A/C and since none of it leaked out, they assumed nothing was wrong. After one month, when the same problem reoccurred, I had to make another complaint on 4th July 2014. I was given another complaint number: #[protected]. In June it was only leaking from one place, now it was leaking from five places. The service personnel came and cleaned the Ac when they arrived on 7th July 2014. They informed me they will send a couple of technicians in a couple of days. The technicians arrived on 10th July 2014. They examined the entire unit and decided that the AC along with the outer unit needs to be taken to the warehouse for further examination. They also informed me that if any of the parts need to be replaced, I will have to pay for the same and that I will be informed about it. They also told me that the one of the screws of the outre unit had busted and I would have to pay Rs.100 for it when they returned with the unit in 3 days. They asked me to pay the transport charges of Rs.750 for taking the AC to the warehouse. Since I did not have change with me I told them the amount will be given to them once they return the AC. They agreed and took the AC along with the outer unit and return in 3 days. They took my signature on a form but did not provide any receipt for taking the unit since I did not pay transportation charges. when I called customer service(#[protected]) on 14th July 2014, I was provided with the Goregaon Warehouse number (#[protected]). I called the warehouse in Goregaon and asked them when the AC will be returned. They informed me they will bring the next day if they finished the work or latest by Wednesday the 16th. When I called then on 15th July 2014, I was told, they will come the next day, and they will will call before coming. I called again on the 16th in the afternoon at 11:18 am, nobody picked up the phone. I called again at 11:28am, still with same results. At 12pm when I called, I was informed that the relevant person was doing Namaz and I would get a call back. However, since I did not get any call back I called again at 1:24pm, I was told that the relevant person was still in Namaz, and I would get a call back. I called back again at 3:10 pm and asked to speak to the relevant person, I was told I was kept on hold for 5 mins and then informed I will get a call back. I received a call back at 3:21pm, where I was informed that they would not be delivery the AC, since they had still not finished the work and it would be delivered on the 18th. At this point of time, I was really angry and I asked them why they have to keep the AC for so long Since I was very upset I asked them to somehow try to deliver it the same day (16th July 2014). They told me they will deliver it in 30 mins time after having a 23 mins conversation. At 4pm, I was called and informed by them that the coil in the Ac had to be replaced and it would cost Rs.6145 since it is not covered under the AMC (I had taken AMC for Rs.3500 on 8th March 2014- valid for a year. I also had AMC taken for the previous year for the same amount). I told them I will let them know. They told me they cannot return the AC on 16th July 2014. They called me back in 10 mins and I told them I do not want the AC repaired and they should return it as it is, since I do not want to spend anymore on it, than I already have. I asked them why they did not inform me earlier, but they had no answer for it. I received a call from Rahul the manager in the warehouse and I informed him I am not happy with this service. I also spoke to Mr. Gurudas (the regional Manager of Hitachi Malad Area), but in vain. They were extremely unhelpful and refused to acknowledge the poor service provided. I am extremely dissatisfied with this service and I would like the current year's AMC refunded back to me since the service has been extremely dis satisfactory. The AC has just completed 3 years and has already not lived up to its potential along with the poor service.Please do the needful and oblige. Thanking you, Yours faithfully, C Fernandes [protected]

Hi, I bought Hitachi Sugoi 1.5 split AC in May 2014 for which I have paid premium over the average price of similar ACs available from other brand, Being assured that Hitachi is the best AC present in the market I was more than happy to oblige their unreasonable demand.But I am totally disappointed with the noise coming from its fan, about which I have complained a lot of times(While Installation, While Demo and had even registered a complained to the Customer Care) for which everytime I was told by the company engg. that, this is because of the high RPM of the fan motor of the AC and it can not be fixed.I fail to understand that when in the specification browser it has been clearly mentioned that it is a silent AC with Max Sound level of 40 dB, how can the indoor unit make such great noise? Please look into the issue ASAP. Your prompt response will be appreciated. Mohit Gautam [protected]@gmail.com

I purchased hitachi split ac 1.5 tonne kaze in April'13. Installation was done by Hitachi only. But within a month, water start dripping from front. I registered complaint with Hitachi, technician came and put lots of rags(Cloth pieces) inside AC to stop water dripping problem. Water stopped, but it start giving trouble in cooling. I registered a compliant again, this time new technician came and he was surprised to see so many rags stuffed inside ac due to which cooling was effected and he removed some rags. Now that summer completed. This year in 2014, after using for 2 months, water again start dripping from front. I registered compliant again with Hitachi, this time new technician came and I explained him whole problem which I was facing since last year. He opened AC and found few more rags. He removed them and told me they are not required and put new cloth at one point from where water was dripping. I argued with him that this is not permanent solution and water will start dripping again when cloth will become fully wet. But he didn't listen to me and told me this is the only solution and he can't do anything else. After few hours water start dripping again, he came back and removed cloth and put stuffed some rubber pieces at various places to stop water and claimed it will never happen again. But after one day, water start dripping again, I called him again and he told me there can be some issue in Installation of ac due to which water is dripping from front and installation needs to be done again. I requested to Hitachi customer care so many time that send some experienced technician, but every time a new guy came very young may 16-18 years only and hit and try few things. Now every time they come they ask for money as it has been out of warranty now.Installation has been done by Hitachi, if they have not installed it properly then they should do it again at their cost as I have complaining this from 1st day.They put some temp. fixes under warranty period and then start asking for unreasonable money as soon as warranty period is over. Even customer care is not helpful and they just provide me service center contact no. I am really feeling helpless how to deal with these big brands Hitachi and get my ac working.Please see if you can help. Regards, Rajeev Gupta[protected]

Sir I purchased split ac kazia 1.5 ton ac after 15 days it is not working properply i purchased it from jaipur nearspace cinema after complaint again and again 15 later service man came at home he said to my mother who at home ac has no problem but when icame home after seven days my ac has same problem my contact no is [protected] sir please solve my problem my address is plot no 20 sitabadi

Sir,

Greetings of the day !!


This is to address you a giant lapse of service I have faced recently from your company’s end.

First let me introduce myself, I am Bhaskar Bhattacharjee from Kolkata, purchased a Hitachi split A/C !.5 (ton, 5 star) almost a year & a half back.

Usually most of the time I had to wait for service centre guys to attend to my request of periodic cleaning even when it was within the guaranteed period.

Now, coming to the point, on 3rd of July I lodged a complaint (Complaint no. [protected]) as the outdoor unit of my A/C my was making noise, I was being told that it will be attended within a day or two.. Till 6th July there was no call from your company. On 7th afternoon a person called me up (from this no[protected] saying he will be coming down the same day evening ( 5 to 5 30pm) to fix up the problem and mentioned in BOLD that it will be chargeable, I said Fine.

I was waiting at home till 6 30 pm for him to turn up.

He did not turn up finally & at 7pm he called my mom- Mrs Anima Bhattacharjee (her number being registered)asking if he can come down then. My mom said NO. At 7 /730 in the evening How can I allow any outsiders to my house? Then he confirmed that he will be coming the next day(8th July) by 12 noon.

Till 1 30pm the next day(8th July) no one bothered to come down or even call up….Disheartening..

I called up the service centre, spoken to the customer care personnel Mr. Ednan who said that it will be done on a priority basis now and gave me a direct number of the service centre at Kolkata. After calling for 23 times no one bothered to pick up the calls.

Till 3 30pm no reply from your end. I again called up, this time it was Mr. Nitish and somehow I got lucky enough to speak to Mr. Kaushik Debnath (as per them he was the Manager). After explaining him he was kind enough to connect me to the particular service guy who was supposed to come the previous day. I was like …THANK GOD !!

But there were still more to happen.. this particular guy, Mrs Sarfarash/Sarfarosh (who forgot to take my address from his office) could not find my house at all (this is the first time it happened in my life), after lot of hard work for more than an hour he could find it out. After entering my house his first reaction was doing a favor to me. Forget about apologizing, he was blaming me that I was not good at giving him a proper direction, He actually blasted on me. I was thinking of to throw him out of my house. There had been so many times that people visited my house whether it’s the service vendor of my T.V./ Fridge/Laptop?...No one has complained about this, they could easily find out my house.

Anyway, after looking into the problem he could make out that the fan in the outdoor unit is broken and needs to be replaced, at the same time he fixed it up with some glues which got torn apart that particular night itself. So I am Facing the same problem again. I am not being able to switch on my A/C as suggested and that particular part will take 3 TO 4 DAYS TIME, as per the guy, which I am sure would not be attended before a month or even more.


Overall its hilarious, pathetic, laid back service and not expected from your company, When you are claiming your company to be the best you should make sure that your product is good at the same time your services should be excellent, all the calls to be responded promptly, service guys should always smile, people should take a feedback if the complaint is being solved or not (so far no calls came up to me), and people should apologize if the fail to meet the commitment.


On a serious note, I am totally upset with your service. I am now skeptical about the spare parts that’s going to come. If you could make the process faster from your end and please send a human being to my house for repairing it.


Thanks and Regards
Bhaskar Bhattacharjee
[protected]

I am Surendra Bhatnagar presently I am residing at E-103 Shreedhar Residency Sunfarma Road Atladara Baroda- 12 (Gujrat). Mobile no. [protected] and [protected]. I have purchased window AC model RAWKUD(3 Star) 1.5 T from Vijaya Sales Alkapuri Branch Baroda Gujarat my code is [protected] on 06/07/2012 and paid entire amount through debit card under transaction no 92050862 on 06/07/2012 and took the delivery on same date. I have been told by Vijaya sales that Installation engineer will come to your house for installation and demo. However inspite of several reminder, nobody has turned up from Hitachi's for installation. Please note that in these days Baroda is very hot and simply i am suffering with unbearable heat therefore, I have paid the money to hitachi and bought AC so that I can sleep comfortably. Now, I have fed-up with the behaviour of your local service centre and I hereby notify to Hitachi that due to non-performance on the part of Hitachi I am not able to use the equipment for which entire amount has been paid hence Hitachi Limited is liable to pay damage equivalent to the price of the equipment with- in 7 days from the date of this notice otherwise I will file a suit against Hitachi in Consumer court. Surendra Bhatnagar Mobile No. [protected]

Dear Sir/Madam,

I really regret my decision to buy a Hitachi Refrigerator .
One month has elapsed since I lodged a complaint ( [protected] )for my 382 Litre RZ400ENDK Double Door Refrigerator . Nobody has bothered to attend to my complaint. The Customer Care Executives and Local Service Providers i.e. M/s J.K. International, Benachity, Durgapur-713213, from whom I have purchased the Refregerator all not paying heed to my complaint.

I have no other option left but to file a complaint with the Consumer Forum.


(Gopal Chandel)
24/11, Harshabardhan Road,
A-Zone, Durgapur - 713 204.
Mob : [protected]

I am very sad to writing you this letter .I have purchased an air conditioner from Neha Electronics on 7th May 2014, after few days Ac was not working properly it became noisy, after that it was not cooling after registering my complain technician came but he could not give satisfactory solution I told the technician while he was attending the complain that it is not cooling well he told me that don’t worry it will work, but after two days it did not work whole day than I again registered my complain to customer care they told me your problem will be resolved by our senior technician within 38 hours. Next day on 2.7.2014 I again did follow up with customer care executive he/she told don’t worry till evening your complain will be attended by our senior Technician JUNED AHMD, but same was not happened .Today your technician came after follow up done by me, he saw machine & told this problem will not be solved by me. It is not in my radar so please you make call to my senior .I made call that No but he did not pick call & I am suffering with same problem. I again made a call to customer care executive 5 times, I requested please forward my request & solve my problem they ensure only but still I did not get any solution. So I request to you please replace my ac & give me new one because within a month I have suffered a lot by this machine. Details of Machine Make –Hitachi A.C (w) Model -1.5 Ton Raw 318 with Hitachi Stabilizer Nature of Complain Complain Date & Time Complain No Attended by Technician Result Querry Closed Machine Noisy 11.6.14 [protected] Yes Satisfactory 14.6.14 12.8 pm Cooling Problem 26.6.14 [protected] Yes Unsatisfactory 29.6.14 10:14 Cooling Problem 1.7.14 [protected] Yes Not solved 3.6.14 11.35 AM Cooling problem 4.7.14 [protected] No No Follow up done with Customer Care Executive Follow up Date Time JUNE 11, 2014 11.57 JUNE 26, 2014 10:2 JULY01, 2014 13.28 JULY 2, 2014 11.50 JULY 3, 2014 11.31 JULY 3, 2014 11:38 JULY 3, 2014 12:33 JULY 3, 2014 14:8 JULY 3, 2014 14:43 What will I do with air condition in winter season if it does not work in summer?

Hello- I bought a Hitachi Air conditioner Model No. RAU323HUDD Sl NO. SE140DD8245. The air conditioner was not properly installed. Water is dripping inside and also we found that the outside unit is not clamped with the screws. It is moving from the place. We raised a complaint and our complaint No. [protected] - the complaint was raised on 20th June 2014. So far no one attended. I called them also twice once on 23rd June and another time on 27th June. Both the times they were telling that my mobile No. +91-[protected] was not reachable and hence they closed the complaint. On 27th June I gave alternate mobile no.+91-[protected]. And also I got the service center no.[protected] and called them. They noted my complaint No. and my mobile no. and said they will take action. But no one has turned. Am writing this requesting immediate action on my complaint. Regards Prem - Mobile No. +91-[protected]

I bought a HITACHI 1 Ton capacity Split a/c on 22-June-2014 for Rs.34500. It was delivered to my home & installed on 23-June-2014. While showing demo, the executive told, it will take some time to cool the room at the first time & left with a installation cost of Rs.1000... From then on, I am struggling with that Stupid A/c with different modes of Operation.. It was not cooling the room even I kept it running for 6 hours continuously with all doors & windows in closed condition... On 26-Jun-2014, I logged a customer complaint with Hitachi customer care (Req No:[protected]), & the cust. care officer told that the issue will be resolved within 2 days.. Till now, 29-June-2014 no one called/came for fixing the issue. Evenafter paying a Rs.34500 its o[censored]seless. I am fedup & frustrated with their service. HITACHI Split A/c's are waste products. If anyone intended to buy a/c, my request to them will be "DONT BUY HITACHI" ...

We purchased 1.5 Ton Airconditioner from Chaudhary Enterprises, Chaudhary Market, New Haridwar Road, Roorkee 247667 on[protected] with following details: Machine no. 040D13815 Compressor No.[protected] Fan Motor No. DDG107108 Model RAA 18 CP 14 The Remote of this AC is not working. Kindly advise how to and from where to get a new Remote Control for this AC Dr. Vinay Kumar Nangia Professor 60/2 IIT Roorkee Roorkee 247667 Uttarakhand Mobile [protected]

Sir;we purchased window ac from SACHDEVA ELECTRO SALES;SAHARANPUR and when we told him for service of ac after few months he sent his worker...Worker started service and completed within 5 minutes by just cleaning filter in front...When we told him he replied service is of minutes only...Our model no. Is RAV518HSD...I am from Saharanpur(U.P.)-247001...So please have a chat with dealer and take required action. ...

I am an Hitachi AC user. I had bought window AC in 2011 from Croma, Greater Noida with extended warinty On 11th June 2014 the AC stop working, and I called your toll free no and registered a complaint, no [protected] The technician came on 18st June 2012 and informed that there was a gas leak as well some party need be replace (Cooling coil, Motor and some other part )and they would have to take the AC to the workshop, but as on date AC still at service station and whenever I try to ask they said Cooling coil not available at work shop . My family daily suffered in month of June(with maximum 46 temperature) just because Hitachi not have sufficient part inventory. My son(6 month’s old) sick and I am completely helpless just because Hitachi not trying to fix the problem. Every time they increment 4 to 5 days. I ready to pay any amount but Hitachi happy to torture me and my family. Your service center attendants now know my number, Mr. Mehta, Ms. Mayuri, Mr. Ved sharma and even the toll free service the moment I select option “2”the phone is disconnected. Today is 24th June 2014, fourteen days since my first complain and neither your technician, nor service center people are able to address the problem. Thus is a highly irresponsible behavior. It is the duty of the service centres to keep the required parts in stock, they cannot claim cover under the fact that there was an earthquake in Japan and so the shortage. I and my family have been terribly inconvenienced and troubled by this attitude. Please reply earliest with a solution at my email id sharma.[protected]@gmail.com and my mobile [protected] or else I will have to take action as regards your inefficiency and inability to serve adequately. Other members of the public should be warned not to buy your products as the service is pathetic. Thanks, Deepak Kumar Sharma [protected]

SIR.


I have purchase as AC HITACHI ON 18 JUN2014 FROM M/s Ashok Electronic and got installed on 19 Jun2014 by Vasundhara service centre. They open the in door unit supplied with it. Length of cable is just 1 feet long, which is insufficient to reach stabilizers. Length of cable should be minimum length of 4 feet so that there is no joint in between stabilizer and in door unit. I hope that you will realize the point.

Man purchase a costly Air condition worth of Rs 45000 and not getting sufficient good quality of cable. It lead to some unhealhly sense.

I request you sir pl supply a good length of cable and get it replace my mobile no is [protected]

Hi, I am an owner of Hitachi Home Air Conditioners and a very loyal customer. I used to trust Hitachi as a brand blindly until my recent extremely pathetic experience with Hitachi. I had called up Hitachi Dial-a-Care to get one of my Hitachi Window AC with model number RAV019EKD serviced during the onset of summers. My request was served by Mr. Aasim from Big Superior Aircon, Vasundhara, Ghaziabad on 25/04/2014 against call number [protected]. During the process of servicing, due to his improper handling, he dropped the machine unit and damaged it. But instead of acknowledging the damage, he insisted that everything is fine and kept the AC powered on resulting in further damage. When we realized that it was not working properly, we again complained and he visited on 27/04/2014 acknowledging that there is some problem with its motor and PCP and took the unit to service centre for checking the same. After much following up, they came back with the unit on 02/05/2014 but we found that the problems persisted even after 1 week of them keeping it at their workshop. So the unit had to be taken back for investigation. After further suffering for more than 10 days and following up with them, we got the AC unit back and the engineer fixed it finally on 12/05/2014. But soon we realized that the AC was still not in proper condition as the fan motor was working only on step3 speed and not in lower speeds. We complained this back to them and also to the feedback calls from Hitachi. But I am sorry to say that till date I have not received any response from Hitachi showing any intent of repairing the AC. As a result of the damages, finally the AC has completely stopped working again and I have been suffering all this summer for being a Hitachi customer. I am surprised towards the callous attitude of not just the engineers but the entire company towards its existing customers. A big and reputed company like Hitachi, on receiving the complaint over feedback call, should have taken immediate and prompt action against its engineers for mishandling and damaging the unit and making the customer suffer, and also should have taken prompt action to get the AC fixed in proper condition instead leaving the customer to deal with the issue and suffer. With this bitter experience, all my trust on Hitachi has shattered and never again in my whole life will I buy or recommend Hitachi products to anyone. The least Hitachi can do right now is to take strict measures to get the AC fixed and act against their authorized service centre. With this letter, I expect the company to immediately fix its reputation by setting things straight otherwise I will be forced to take the matters to the notice of both digital as well as print media seeking their help in getting me compensated for all the sufferings and also pay back to the country as a responsible citizen warning them to keep away from companies like Hitachi with extremely pathetic and shocking customer support. Thanks, Umesh Kumar 908 Shipra Apartment Kaushambi, Ghaziabad Ph. [protected]

Upon scheduled inspection of the 2 Ton Hitachi Window AC installed at my residence, on 26/03/2014, I was advised by Hitachi Authorised Service to go in for recharging of gas in the Unit. I was told that the Unit will have to be taken to the workshop for the purpose and will take around a week. I was also told that the Company guarantees a performance o[censored]nit for three months (against gas leakage) once the gas refill is done.

The Company thereafter took the Unit to workshop, did re-fill of gas and supposedly also did testing of the same at workshop before re-installing the machine on 01/04/2014. I was charged a sum of Rs.3750/- towards this by HHLI. On 25/04/2014 when the Air-Conditioner was switched on for the first time, the machine did not work for even 2 hours and let out a hissing sound and stopped cooling altogether. The compressor of machine meanwhile will not shut down. A complaint was lodged on 26/04/2014 to this effect and the attending technician on 27/04/2014 said that the capacitor of machine has given away. On 01/05/2014 the technician appeared with a new capacitor only to discover that the compressor of the machine was not good enough and that a change of capacitor would not help. The machine therefore, could not work for even two hours, despite a gas charging and testing of machine by Hitachi, which set me back by Rs 3750/- .

I allege that the HHLI Service centre showed callousness and utter professional negligence in not diagnosing the health of machine properly, while repairing the machine in as much as doing gas re-charging on a machine whose compressor itself was not in a good health to perform any longer. When the machine is entrusted to OEM Authorised service then it is expected of the Company to undertake proper professional assessment of the machine and its health and undertake expensive repairs only if the Unit as a whole is capable of performing. The Authorised Hitachi Service makes a customer pay through the nose but quality of such service is not befitting the repute of the Hitachi brand. It was their professional duty, above all, to assess the health of the compressor of the machine before doing a gas re-fill. I was therefore, kept in dark and put to unnecessary and deliberate loss by HITACHI by such negligent attitude towards service and repair.

As a result of this callous approach of Hitachi I was left with no other choice than to go in for a new Air-Conditioner on after disposing of the machine and was therefore, put to unnecessary financial burden despite spending huge money on repair of my old AC. All the relevant testimonials were sent to the Company and vide my letters dated 12/05/2014 and 27/05/2014 I have requested the Head-Customer care at Delhi and Ahmedabad viz. Sh. Sandeep Gupta and Sh. Atul Chaudhary to take a note of this event and refund Rs.3750/- to me. All such communication besides a number of e-mails have fallen on deaf ears in the Company. It is pity to note that such big brands can behave in such a petty manner with customer and have no concern about their goodwill. All communication copy is available with me.

It is necessary to expose the incompetent service back end of Hitachi and make their Principals realise that a good product happens to be in wrong hands. It is indeed petty when such Companies fleece and cheat customers and make them pay for bad and unethical practices in the name of Service.

Dear sir,

I had bought a 1.5 ton hitachi window ac in april 2012. Now after two years ac starting low cooling.I booked my complaint on hitachi customer care on 6th june, there representative came on 10th june and said there is one spare parts (Some front grill) and gas is required for ac.He told us they will took my ac and repair it in one day.

Now its been 11 days no body come after that and the customer care people said they forward my complaint to service team on priority basis and your ac will be repaired by today. But still after 11 days there are not able to repair my ac.

I have purchased 3 door invertor refrigerator from your franchise at Bathinda just near about a month ago.But just after 10-15 days I have lodged the complaint with your dealer and service centre having Land line No.[protected] bathinda.But repeatedly requests my complaint is not attended .
It is highly requested to do the needful at your earliest, as I have hardly managed to purchase the said refrigerator.
With Regards.
Sunil Goyal
[protected]

I feel cheated as within a year of having purchased 1.5 tone window AC (5 star) i could see less cooling issues .When i raised it to their teams requesting visit for service, no one came, despite my call and email to call centre . Now they are saying that they would arrange for visit if i pay Rs 550 or more as applicable, i said yes, despite that, i am yet to see them .Sad part is they did not respond to mail that i wrote to their customer care id and their call centre is working on a script which doesn't allow them to use their minds and respond to customers. complaint no [protected] regards Pankaj, Ghaziabad [protected]

I have bought Hitachi make refrigerator on 15.06.2014. Refrigerator installed by company's engineer on 17.06.2014. from 18.06.2014 refrigerator is not working. on complaint to service station of Hitachi, engineer comes to see and inform me that a mojor PCB in side refrigerator is non functional and this part is costly and at present not in store and it take at least one month to repair it. As the refrigerator is new one not fanction a sinle day, i want this refrigerator replaced with new one. Regards Purushottam Kumar [protected]