Hitachi Home & Life Solutions India [HHLI] Complaints & Reviews

Poor service
I purchased a 1.5 ton w ac from hitachi 2 years back
Now motor has broken diwn
Hitachidoes not listen to cutomers voice after the waranty period
We buy hitachi after paying 20% higher than the peers for the sake of service
I reqest the cutomers not tobuy the hitachi products in india
They are the cheaters...

I purchased a Hitachi window AC on 29-06-12. On 22-06-13 one service engineer came for servicing and at that time he did not inform that gas of compressor is leaking. After some days when we observed that there is low cooling, service engineer again came on 04-07-13 and told that gas of compressor has leaked and we will have to pay charges of around 2700/- as the warranty has expired on 29-06-13. Though compressor is still under warranty...

I had purchased a 0.9 tone split AC from Hitachi about 2 years back and couple of months back we had booked a standard service from the company. During the procedure their engineer accidentally broke the swing panel of the AC. Initially we didn't notice the issue and once we got to know about it we contacted the Hitachi Customer Care Service to lodge a complaint regarding the matter, their customer service representative told us that...

Hi,

I purchased on 3/9/11, a 1.5 T window ac. On 15/9/12, just 12 days after
expiry of 1 year warranty, the PCB broke down and had to be replaced at
appx. cost of Rs. 3000/-. On 5/7/13, barely 10 months after getting it
replaced, it has again broken down for which I have already registered
a complaint.(request number [protected])

I was already VERY DISAPPOINTED with HITACHI product...

Sir,

I have purchased hitachi split ac on dated 28/04/2013 from malhotra electronics jacobpura gurgaon. But it is not working and totally dead since 6/7/2013. I have booked a complaint to hitachi cc on the same day. But there is not results at all. I called several times in a day to repair it, but they are failed to repair my ac till today.

Kindly look into the matter and solve it a.S.A.P and oblige.
br...

I have purchased Hitachi window 1.5 ton summercool model Ac on 12 march 2012...but 10 days back its DC motor stopped working..Mr kshitij [protected]from hitachi service center told me that your will be replaced and the cost will be 5200 + 600..since my ac was not in warranty so i told them to replace it...but 1 day after Mr Dharmender([protected]) told me that the cost will be 7000 plus...they are just try to blackmarket that spare because...

We have taken AMC of Hitachi Split 1.5 ton AC after Inspection of AC by the Hitachi Engineer in the month of March 2013. On 25th of June 2013 we have lodge a complaint at Hitachi Customer care service about cooling problem in AC vide complaint No. [protected]. After 2 days Hitachi Engineer has come and checks the AC. He says there is a problem of Gas leakage. We have to refill a gas in your AC. After 2 days another Engineer has come for Gas...

With extreme anguish and exasperation, I have to say that the after sale service of Hitachi air conditioners is deplorable. Due to the condenser problem, the service center guys took the AC to never return!!
Its been more than a month now and no one seems to budge. We tried calling in several times but were met with a new deadline each time. They say that some particular part has to be brought in from Gujarat and that distance is too...

MY COMPLAINT TOWARDS REPAIRS/REPLACEMENT OF 1.5T ,5STAR A/C IS FALLING ON DEAF EARS AND COMPANY IS NOT ACTING ON THEIR OWN MECHANICS REPORTS ABOUT REPLACEMENT OF A/C FOR LAST 1 YEAR. I HAVE PHOTOCOPIES OF CALL REPORTS WHERE IN THE MECHANICS SENT BY THE COMPANY HAVE OBSERVED A/C CALLED BACK, SENIOR VISIT REQD.,SENIOR OBSERVING A/C TO BE REPLACED. BUT THE COMPANY IS NOT TAKING ANY ACTION. I SHALL WELCOME YOUR HELP IN THIS REGARD.
THANKING...

This Air conditioner was purchased on 23/06/12 at a cost of Rs.34500/- from hari plaza, kshitiz plaza basement sec:4, Vaishali Ghazi a bad 201010. At the time of installation it had short shipment.
The dealer started misbehaving saying it is company fault and company responsibility.
Air conditioner was found to provide low cooling.
Demo engr. In its report also observed it. Since then I have been lodging complaints ,mechanics...

Bought Hitachi R-31 SVND 3-door refrigerator on 10th Jan 2013
from SPENCER's Retail LTD MGF MEGA CITY MALL, M.G. ROAD, GURGAON, HARYANA

Now in June 2013 even after 5 months of continuous follow up there is no resolution

Hitachi admitted the problem with refrigerator & promised to refund on email

Now non-responsive since last few week, I have made complaints both to Hitachi br...

I bought Hitachi iClean 1.5 Ton a/c 6 months back and it's the worst a/c i come across, I made 3 complaints so for to Hitachi Customer Care, after so many calls they also came and temporarily solved the issue, still it conti...I told them to replace the A/c so for no one has turned and its in warranty for your info, my suggestion here for people his never ever buy Hitachi products...

Thanks...

I logged a complaint for the service of my AC on 20 may as it was still under warrentyand it was conveyed
To me that this will be done with in two days ( as they have a TAT) of two days. Today is 10 June and the
Two days haven't completed. I called and emailed on customer care so many times and the response
Sir this will be done as soon as possible but as soon as possible hasn't come yet. Never experienced...

My window A C was faulty on 01 June 2013 and i lodge the complaint on same day. The complaint no. is [protected] dt. 01.6.2013 . i lodge reminder daily on [protected] but after 8 days no body attended the complaint . Due to this I & my family facing a lot of problem of HOT WEATHER in day & night .i buy a cooler due to the condition of weather. Now from today my phone call not attended by customer care executive. I think, I am wrong...

Dear Sir/Madam,

We had purchased a HITACHI 1TON SPLIT AC model Number - RAU412HTD, Chasis No: 130C28050, on 21/04/2013 order No: ORD1401752, from Arcee Electronics - Navi Mumbai Vashi Add - Chadda Crescent, Sector - 17, Navi Mumbai - 400705. for Rs. 25500. This amount is a little too much for a middle class family to spend on a AC but we wanted to go for the best if we are having that's the very reason that we chose HITACHI,...

This is in regard to Complaint No. [protected] in respect of Hitach Window AC (Kaze plus) purchased on 09.05.13, installed on 10.05.13.

After installation there was noise in the AC, Inlet outlet lever was jammed and swing was also not working. Person installing the AC asked to wait for 2-3 days and it will work smoothly.

After that when it was not working satisfactorily complaint was lodged with Hitachi (Complaint...

Dear Customer Care

1. I purchased an HITACHI 1.5 T Window AC from big bazar Sahara mall gurgaon on 26/5/13 with the assurance of delivered a fresh unit but during the time of installation big bazaar installation guys found some parts missing and the outer shell was dented. I called back to Big bazaar(Basudev) and they promissed me for the replacement of this AC unit. Each time i called they gave me false promise and on 30/5/2013...

I bought a Hitachi Refrigerator on 19 Jan 13 (Ser No [protected]; Model No RSG 37 BPND GBK, 438 Litres). Since then the refrigerator has been troubling. Earlier we were told that it cools only to the extent desired. Now what is the extent desired. The least is _ IT SHOULD COOL. Complaint lodged in April - superficially attended; again complained lodged on 28 May (Complaint No [protected]) , problem not resolved. Repeated complaints lodged...

I have bought a house with six fitted VRV ac
Three of them are not functional and all I have seen so far is a string of reps from hitachi who promise the moon and deliver nothing
How can so much go so wrong in two months?
Complain number is [protected]
My phone number in India is [protected]
sudhir Singh
The Hibiscus
sec 50
gurgaon...

Worst service from the most reputed & expensive air-conditioner manufacturer today in Indian market.

Hitachi is probably one of the most expensive AC in the market. It is claimed to be most trust worthy and best service company.

It is all false.

I also fell for these marketing lies.

The ac is not cooling in the heat of delhi. It needs "good weather" to give good cooling...