Hitachi Home & Life Solutions India [HHLI] Complaints & Reviews

Hitachi — No Help

I Use Hitachi AC (atom + 1) Mumbai. The AC is not giving enough cooling, so i called the the guy whom I got this AC from. His engineers say that there is a gas leak. They repaired it twice. But again this problem occured. I want action against Powan Systems The Dealer of Hitachi.

Hitachi — no hearing of complaints in 3 month of purchase

i purchased 23 ac in last 3 months from hitachi co. but no complaints attend in time that is with in 15 dayys to 75 days. i hate that co

Hitachi — REFILLING OF CYLINDER

Dear sir,
Myself rajnesh panwar S/O Shanker singh panwar , F-327 MAngil puri
Connection is on my father name. I want to book my cylinder thru online because ur operators not pick phone. Our connection number is HS-2106.So pls do the best ASAP.
Thanks.

HITACHI,SPLIT ac — not working SINCE LAST 20 DAYS

PURCHASED HITAICHI AC on 27/06/12 at the cost of 43,000 +4000 installation. But it has stopped working. No one has turned up despite complaint made on 17/06/12. complaint no [protected]

Don't buy Hitachi Sugam brand. It gives continous problems (gas leakage) even within one year.

Hitachi AC — regarding service

regarding ac services

purchase detail
dealar: supreme aircon pvt ltd
total no. of ac : 25
customer name: vikas goyal
purchasing date: 17/6/2009

The AIRCON continues to drip. Requires urgent replacement .

The AC is not working since June and still the company has not resolved it, despite it being under warranty. Additionally their staff has damaged the other unit and not attended to that replacement either. Shocking behaviour from an International Brand.

Emails have been sent by me to the following to log in complaint and requesting resolution but there is no revert.


ananth.[protected]@hitachi-solutions.com
[protected]@hitachi-hli.com
customercare.[protected]@hitachi-hli.com

Hitachi - Airconditioner — Very Very BAD service

Our Complain is for Hitachi AC purchased from Reliance Digital. Their service is very very bad and pathetic. Their new products does not work - one should never buy Hotachi and never from Reliance.
We are very dis satisfied.

Hitachi Split and Window ACs — Service

Last year on or about 20th August 2009, I purchased two air-conditioners; one window and the other split. Since, it was almost end of summer, there was no need for service. This year i.e. 2010, I requested for service over the telephone and dry service was provided to both the air-conditioners and the same are working fine. Thanks.

Now, I was hopeing that, if not three, at least one more service i.e. wet service will be provided before end of year; which did not happen. It also went out of my mind to remind you.

I sincerely feel, the Company sholuld have, of its own, come forward to service the machines. I, therefore, request M/s Hitachi to come forward for the due free service under intimation to me on e.mail [protected]@hotmail.com or[protected].

Incidentally, please let me know the maintenance contract rates.

.

Fully agree. I bought two Hitachi Kaze split airconditioners to replace LG, from Vijay Sales at Infinity Mall, Lokhandwala, Mumbai. They were fitted on April 5, 2011. Firstly the workmanship was very shoddy. And while fitting one of the aircons, the so called technicians broke the front panel of the indoor unit. Before releasing the installation payment I spoke to Vijay Sales and they asked me to release the payment and said that technicians from Hitachi would come the next day to inspect and replace if required, the damaged components. The complaint number at Vijay Sales is: 1104-D020659

It is now May 1, 2011 and the problem isnt fixed. I have made a dozen calls but it seems they are not bothered since the sale is done.

I would never recommend a Hitachi product to anyone ever. Products with the same specs are 2/3 of the cost with excellent service.

Anil Garg

No care for their customers

Hitachi — PROBLEM WITH AC COOLING

AC IS NOT GIVING COOLING

HITACHI WINDOW AC — NO SERVICE PROVIDER

dear sir/madam,
mere pas hitachi company ka window ac hai,jo ki abhi warranty period main h. iski service ki complaint maine[protected] ko kari thi par abhi tak service ke liye koi bhi nahi aaya hai, daily custmor care par phone karta hoon or jawaab milta hai ki kal aayega...
aap hi batayen main kya karon?????

Very bad service of the company

even service centre was also contacted but no response

Hitachi was purchased under the impression that the company and their service is good but not true

Dear sir,

We have received your email.

We would like to make you aware that in trail email there is no contact details or complaint number available of customer from where we can access customer complaint history.

So, we request you to kindly provide us the customer details so we can look into the customer concern and resolve at the earliest.

Warm Regards,
Mohib
Hitachi Home & Life Solutions (India) Ltd.

Dear sir,

We have received your email.

We would like to make you aware that in trail email there is no contact details or complaint number available of customer from where we can access customer complaint history.

So, we request you to kindly provide us the customer details so we can look into the customer concern and resolve at the earliest.

Warm Regards,
Mohib
Hitachi Home & Life Solutions (India) Ltd.

Hitachi Window ACs — Both Hitachi ACs broke down within 3 months of purchase

It’s a sad and frustrating experience to me and my family when both the Hitachi 1.5 ton ACs broke down with three months of the purchase date. The first AC was taken to the service center and I had to pay Rs. 1800 for the gas refilling inspite of being within the warranty period. I was told that somebody has used drill machine on the AC while installation. I fail to understand that why should I be charged for a fault due to poor installation.
Within few days the second AC broke down and now I am being told that the gas has leaked out and the machine has to be taken to the service center. Is this a common problem with Hitachi ACs? Did I make a wrong choice of trusting the most reliable and largest manufacturers of ACs?
I want a replacement for both the ACs failing which I will lodge a complaint in the consumer court. The two ACs that I bought were from Razzle Dazzle, Delhi model number RAV418ERD and serial number s 110A39908/110A37386 purchase on 26 March 2011.

Prashant
+91 [protected]

HITACHI SPLIT AC — ONGOING ISSUES WITH HITACHI

HI,

I bought a Hitachi Spit AC (Iota 1.5 T - 19HND) on 23 Aug'08 from Chroma. Since the day of installation there has not been a month the service engineer has not visited us. Firstly the 2 circuits in this AC were changed 4-5 times. Eventually when we approached the Service Head - Harpreet Singh; he took us on conference with the owner of the service station & finally got a major part changed. Now this season as soon as we switched on the AC; water started dripping from the AC inside our room. Again a formal complaint was lodged & an engineer visited us after 2 days & placed some foam on the top of the AC stating that the fan was sucking in the water & the issue would be resolved now. However as usual the water started dripping inside our room after exactly 2 days of this visit. We lodged a complaint again & an engineer visited us & per him the resolution provided to us was not correct & the problem is with the installation of AC & there would someone visiting us to reintall the AC.
The matter was escalated again to Harpreet Singh & I am sending him emails for the last 3 days with no response.
My suggestion to anyone who reads this note is "GO FOR ANY BRAND EXCEPT HITACHI" "BAD PRODUCT; WORSE CUSTOMER SERVICE & WORST GRIEVANCE MANAGEMENT"

HITACHI HOME & LIFE SOLUTIONS — Extraction of money from the consumer by Hitachi Workshop

My Window Air Conditioner of Hitachi Model No.RAA18CP6 stops cooling so I registered with the customer care No.[protected] on 17/05/2010 with the customer name RICHA JAIN and complaint No.[protected]. An executive visited my home and told us that there is a problem in the cooling coil of the Air Conditioner and needs to be repaired. The workshop people coming from A-261, Phase-I, Industrial Area, Okhla, New Delhi-110020 having Phone No. 32458098 picked the Air Conditioner from our home for repair. On our follow up they informed us that there is an estimated expense of Rs.4500.00 for replacement of cooling coil and filing of gas again on which we agree to pay. On our continuous calls they delivered our Air Conditioner with Job Card No.HCS/Okhla/146 after putting on testing for 3 days only on 14/06/2010 ( almost after one month) with an assurance that every thing is perfectly all right and charged us Rs.4842.00 vide receipt No. DEL-1 1046 dated 14/06/10. After 3rd day the Air Conditioner again stops cooling on which we directly approached the workshop as it is in warranty. The same executive again visited and informed us that there is no gas in the Air Conditioner due to leakage and it will be re-filled by the work shop without charging any amount as the Air Conditioner is in warranty for gas or leakage for 6 months. On our request he checked the machine and the compressor and informed us that all are fine. On our complaint, the workshop again picked our Air Conditioner on 26/06/2010 with a promise to install the same on the very same day in the evening. When we didn’t receive our Air Conditioner back till 28/06/10, we again called to the work shop on which they informed us that there is an extra expense of around Rs.8500.00 as the compressor of the Air Conditioner got damaged. As our Air Conditioner is in the workshop, we don’t know the truth as to how our compressor got damaged when the Air Conditioner remain on testing for 3 days in the work shop before it was delivered to us and their own executive checked in front o[censored]s the compressor before it was again picked by the workshop. This is a total extraction of money from the customer by HITACHI HOME & LIFE SOLUTIONS which needs urgent attention from higher level executives of Hitachi to stop the bad practice of work shop of Hitachi.This type of malpractice of work shop giving bad name to the Hitachi.I aim is to got my AC repaired with proper investigation and stops the extraction of money by work shop.

I have the same problem...some complaint numbers are
[protected] dated 3rd July 2012 / [protected] 1st Sep 2012/ 21st May 2013 req. [protected]/ 24th May 2013 [protected] / 28th June 2013 [protected]

Rajesh

Refrigerator — not functioning

I have purchased a refrigerator on 11/9/2009. godrej make model gde-19da slno.583082. from our local dealer Machine House,Digboi. The same is not functioning properly. I have infomed the Machine House last month, they have come and do some repairing after few days. again the same is not functioning now. I have requested them to replace the refrigerator becuase this may be the manufactruing fault. But the dealer is not responding. kindly let me know what do. i am a patient. cannot move here are there. The proprietor himself does not pick up the phone also.

my correspondence address


Nanayan Chakraborty
C/o Lachit Nagar, Po.Digboi
Dist: Tinsukia, Assam
M - [protected]

3 Door Refrigerator of hitachi — Non-functioning of refrigerator

we bought the refrigerator of hitachi hoping for best product n services we bought after 2 years it started showing problems regarding compressor, we changed that now still its not working. we have been complaining so far and no one is still not listening and came to see it. our request number : [protected] dated: 13411

NO AFTERSALES SERVICE WITHIN WARRANTY

I have been facing a problem regarding servicing of my Hitachi Split AC .I have booked a complain NO.[protected] on 21/05/2014 but till date it remains unattended .s and invite suggestion to get rid of it.

I bought Hitachi iClean 1.5 Ton a/c 6 months back and it's the worst a/c i come across, I made 3 complaints so for to Hitachi Customer Care, after so many calls they also came and temporarily solved the issue, still it conti...I told them to replace the A/c so for no one has turned and its in warranty for your info, my suggestion here for people his never ever buy Hitachi products...

Hitachi — not attending

we had launched the complaint to hitachi call centre for last 1 mont & for service also.but they are not attending.it is the worst company for services in all companies

Hitachi — non attendance to complaint for last 3 months

No response to the following mail sent on 12/2/2011

Hitachi Field call engineer visited our home for the complaint lodged by us on window A/C catching fire at night when in operation. His visit report is attached herewith.

We were given complaint no[protected] dated 28/11/2010 and again one more complaint no[protected] dt 7/12/2010 when we were checking on the status of our complaint.

Till date we do not have any feedback from your esteemed international company.

I hope your service book highlights with red colour any complaint remaining unresolved for more than 7 days.

Awaiting your immediate resolution of the complaint.

Regards,

Vasant