Hitachi Home & Life Solutions India [HHLI] Complaints & Reviews

Dear Sir/Madam,

We had purchased a HITACHI 1TON SPLIT AC model Number - RAU412HTD, Chasis No: 130C28050, on 21/04/2013 order No: ORD1401752, from Arcee Electronics - Navi Mumbai Vashi Add - Chadda Crescent, Sector - 17, Navi Mumbai - 400705. for Rs. 25500. This amount is a little too much for a middle class family to spend on a AC but we wanted to go for the best if we are having that's the very reason that we chose HITACHI, but unfortunately, the cooling was not proper, water started dripping and also one fine day on 28th May 2013(just a month completed after we got this AC), there was a red light which was blinking and the AC used to get shut down. It even stopped working on remote.

We had no choice but to keep the AC off. A have a small child and this time Mumbai experienced summers very bad. I do not have a fan in that room and AC was compulsory. My child used to sit without AC there as the TV was there. Had a very bad experience.Started to call on the numbers provided and Hitachi dial - a- care was pathetic, the representative, named Twinkle was very rude, did not have any knowledge and was not ready to help at all, was very robotic with her reply. Finally I had to contact the place where I got the AC from(Arcee Electronics - Vashi), and they were on their own, asked me to call their service centre at Panvel which I did and there they said that they would send the technician in 2 days, it was already 6 days that I was following up and the response was very poor. Finally a technician arrived at home on 6th June 2013 and then he says I don't know what the problem is. Sounds strange na, if the technician is not aware what the problem is am I supposed to call a plumber????????what are these technicians for. We have a spent a huge amount and this kind of service is PATHETIC. He then tells me, motar is not working and we have to replace the motar. Motar is not working in one months time??????? That means the PIECE WAS FAULTY???????????????? A reputed company like HITACHI doing like this is very sad and strange.

What kind of help can consumers like us get from youll???? As a consumer, would like the AC to be replaced with a new one or the refund of my amount as soon as possible. Please help me in getting this done and also I would like this complaint to be forwarded to the Country Sales Head of HITACHI. Would not like to continue with a company like HITACHI and would go for a Indian Brand as the brand had not only manufacturing effect but also service and sales wetre very poor.

Requesting you to please do the needful at the earliest and waiting for a favorable response from your end.

Thanking you,

Regards,

Vijaya Kutty
[protected]
kutty.[protected]@gmail.com

This is in regard to Complaint No. [protected] in respect of Hitach Window AC (Kaze plus) purchased on 09.05.13, installed on 10.05.13.

After installation there was noise in the AC, Inlet outlet lever was jammed and swing was also not working. Person installing the AC asked to wait for 2-3 days and it will work smoothly.

After that when it was not working satisfactorily complaint was lodged with Hitachi (Complaint No. [protected] dated 22.05.13) to check the noise, , Inlet outlet lever and swing of AC. One technician named ‘Rajan’ phone # XXXXXX2088 came and resolved the complaint partially. Then on 28.05.13 we called customer care no of Hitachi and spoke to Ms Dhara. She assured that complaint is still open and will be attended soon – which apparently never was attended.

I wonder such a big Brand in FMCG is providing such kind of bad service.

Can HITACHI do anything to resolve this issue and close this open complaint.

Does Hitachi at any time checks the status of complaints lodged with them?

Dear Customer Care

1. I purchased an HITACHI 1.5 T Window AC from big bazar Sahara mall gurgaon on 26/5/13 with the assurance of delivered a fresh unit but during the time of installation big bazaar installation guys found some parts missing and the outer shell was dented. I called back to Big bazaar(Basudev) and they promissed me for the replacement of this AC unit. Each time i called they gave me false promise and on 30/5/2013 they came up with so called new AC unit but when they open it they themself found that this new unit is also dented all around and suggested me to take missing part and keep the old unit as that one is in better condition.

2. Can something be done about this,I will give 24 hours to you office as given in your site before I take any legal action on the same.

Big bazaar Guy who deals with me is Basudev, Ph# [protected]

Thanks

Gurvinder Singh
[protected]

I bought a Hitachi Refrigerator on 19 Jan 13 (Ser No [protected]; Model No RSG 37 BPND GBK, 438 Litres). Since then the refrigerator has been troubling. Earlier we were told that it cools only to the extent desired. Now what is the extent desired. The least is _ IT SHOULD COOL. Complaint lodged in April - superficially attended; again complained lodged on 28 May (Complaint No [protected]) , problem not resolved. Repeated complaints lodged on Hitachi website (customer care) - no response heard. Seems the piece is faulty which Hitachi does not acknowledge.
Their service engineers are very rude & cut calls, do not reply back & so on.
One Service Engineer says that the piece needs to be replaced, other says everything is fine. Fact is that the refrigerator does not cool at all.
Through this message can I expect some action against Hitachi.

I have bought a house with six fitted VRV ac
Three of them are not functional and all I have seen so far is a string of reps from hitachi who promise the moon and deliver nothing
How can so much go so wrong in two months?
Complain number is [protected]
My phone number in India is [protected]
sudhir Singh
The Hibiscus
sec 50
gurgaon

Worst service from the most reputed & expensive air-conditioner manufacturer today in Indian market.

Hitachi is probably one of the most expensive AC in the market. It is claimed to be most trust worthy and best service company.

It is all false.

I also fell for these marketing lies.

The ac is not cooling in the heat of delhi. It needs "good weather" to give good cooling...

Sub: Service request number [protected] - Cheating in the name of providing service by your authorized service agency AIRCON.


I had registered a service request number [protected] for my Hitachi Quadricool TM AC(I.5 ton) on account of "Low Cooling" through your customer care call centre.

As per the information given at the time of making the request, I was informed that Hitachi service representative will contact me within eight hours. However when no one contacted me for "forty eight" hours I re contacted the call center which assured me that a reminder would be sent.

Thereafter I was contacted and a service engineer named Ashok from your designated service provider for Rohini/ Pitampura, Delhi visited my residence on May 22nd. '13. Upon examining the AC he told my wife that one of the twin motors (the one at the back) was not working so would have to be changed, and that he would come the next day with a new motor to replace the faulty one. A cost of Rupees three thousand eight hundred approximately was informed to her, after which they would also check for "refrigerant gas" leakage, which may involve additional cost. My wife made him speak to me and I asked him to come on Saturday(25th) to which he agreed. The applicable technician visit charge of Rs.330 which we had been informed by the call center as payable was duly paid by my wife but no receipt was given to her.

When the service engineer came on Saturday, I asked him for the new motor. The motor shown to me was a "reconditioned" one. I refused to accept the motor. The service engineer then made me speak to someone at his service centre, who tried to convince me that he had sent a new motor. I told him that I very well knew the difference between a new motor and a reconditioned one since I was earlier in the business of exporting motors for "washing machines". I informed him that I would accept a motor only in a sealed pack which would have to be opened in my presence. Thereafter the person at the service centre and the service engineer had a brief conversation after which the service engineer informed me that he had a part which they would put and try to start the faulty motor. After some time they were able to start the motor and the AC started functioning. I would only know whether the fault has been actually repaired, once I put the AC to prolonged use, for which I will send my feedback separately.

I found out from the service engineer that the agency he was working for was named "AIRCON". Now I would like to know the following from you.

1. Are these unethical practices accepted as part of Hitachi's customer service.

2. What steps are you going to take for stopping such fleecing of your customers by your service centres.

3. This need not be an isolated case, so there need to be some procedure for obtaining direct feedback from the customers by Hitachi, similar to what Maruti Suzuki (which is also a Japanese company) has. Every time I get my car serviced, the dealer hands me a feedback form which has to be sent directly to Maruti Suzuki.

4. No receipt has been issued for the service charge of Rs.330 paid by my wife. In such a case how do you get feedback on the resolution of the service request. In my particular case, you will only come to know if I communicate, otherwise there is no other means.

An email has been sent on this matter to your customer care mail id- [protected]@hitachi-hli.com on 25/05/2013, but there has been no acknowledgement of my mail. Is this the usual way of treating customer complaints.

I hope to hear from you at the earliest on this matter, failing which I will take up this matter with the appropriate consumer authorities, as there has been a definite attempt to cheat me, which was averted only on account of my alertness.

Subhash Bhasker
Deputy General Manager(HR & CSR)
MMTC Limited
Core 1, 2nd. Floor
SCOPE Complex
7 Lodi Road
New Delhi 110 003
Tel: +[protected]
Fax: +[protected]
Cell No: +91 [protected]

Dear Sir,


I had purchased one 1.5 ton Hitachi Window AC from TATA Chroma Stores, Pacific Mall, Ghaziabad in the year 2011.


2. Recently when I noticed that the cooling was not desirable, I lodged a complaint (Ref No. [protected]) at the call centre (Tel:[protected] on 30th April, 2013.


3. Shri Furkan Ali, the service engineer visited my residence on 1/5/13. After checking he confirmed that the machine was working properly. The problem is that of gas leakage. The AC was taken to AB Enterprises for gas filling on the same day. The very next day it was installed. Shri Kaushal Sharma, the service personnel, who came to install the AC, found that it was not working. He told me that the motor and fan was not working and I will have to buy a new one. He later on told me that the panel was not working and that he had indented for one from the company which is awaited.


4. I contacted Shri Ajay ([protected]) at AB Workshop and also Shri Kaushal Sharma ([protected]) who is handling this case, on several occasion but could not get satisfactory reply.


5. On 14.5.13, I lodged a fresh complaint (No. [protected]) at the call center. One Shri Khan attended the complain and confirmed that motor and fan is not working.


6. It may be noted that the AC was in working condition when it was first checked by Shri Ali. The motor/fan was perfectly working. The service engineer detected the problem of gas leakage only. But when the AC was brought back from the workshop, the motor and fan were also not working. It is therefore clear that any fault that has now cropped up is only due to mishandling of the machine at your workshop or during transportation for which only the company is responsible. Since the machine is not working, it cannot be confirmed whether the job of gas filing was done properly.


7. The workshop is just evading its responsibility. Interestingly, no one is asking for the payment regarding filling up of gas.


8. I would therefore, request that whatever be the problem the same may be attended on priority at your own cost. I will pay the cost of gas filling only.


9. The AC is lying idle for 15 days now. In case this is not attended on priority, I will have no option but to seek legal remedy.


Yours sincerely,


Vivek Ashish,
Under Secretary to the Government of India,
Ministry of Finance,
North Block, New Delhi.
Tel:[protected]off)
Mob. [protected]

Dear Sir

I have purchase hitachi window air conditioner last year on .7.6.12. Registered mobile No. [protected].Address R-30, Vani Vihar Uttam Nagar New Delhi-110059 from DIGI World ,Address A-29, Nagafgarh Road ,Uttam Nagr ,New Delhi-59.

Company providing 3 free services with in 1 year for the same product, from the last week i have complaint 2 times but there is no response from complaint department .
As per your customer care they provide services with in 48 hr but now 1 week have been left but there is no response from the service department .
pls provide the service as soon as possible

Thanks & Regards
Atul Bansal
[protected]
[protected]

Hi I purchased Hitachi Split 1.5 ton AC on 22nd may 2013 from Walia Electronics Rohtash Nagar Shahdara delhi Tel-[protected] contact person .Perminder singh and it was installed at home on 23rd may but since it installed, AC is not giving cooling and working like a normal 2000rs cost cooler. On the same day I logged a complaint to hitachi cust care and they had promised me that any executive will visit and it will be replaced.

Neither anyone came not called me.however I asked installation guy to come check the installation, he came, checked and told me that installation is perfect, but product is defective.so now neither dealer giving and response nor hitachi cust service.

I called hitachi head office +[protected] and a lady gave me patparganj service center no,,[protected],15,29 ,,I Kept calling these numbers upto hours and when i spoke to any executive, he disconnected the call after hearing the complaint twice.

My family is facing lots of problem as we stay at 4th floor and the heat is very high over there.

I request you to please look into these metters and get the ac replaced soon.

Regards
Pankaj Goswami
[protected]

Dear Sir,

I the undersigned, had purchased Hitachi 1.5 ton A.C on the 23.5.2013 from your opera house branch,Mumbai. Installation was done by carpenters and not by trained technicians from Hitachi.
Still, till date, proper demonstration from Hitachi is pending from your end.

We had also negotiated for buy back of our old A.C for Rs.3000/- , which was in working or non-working condition as stated to us.
Your sales manager, Mr.Yogesh, disturbed us on 25.5.2013 at 9.12pm from the following number :[protected], stating that the old A.C was without a compressor.
We from our end very politely replied to him that what ever the case may be, I will speak to my A.C mechanic in Mumbai and get back to you on the same.
We also offered him that incase of any discrepancy we will make the full payment of Rs.3000/- and settle the matter.
Still Mr.Yogesh was very rude and threatened us saying "Hum dekh lenge."
He also further added that he would barge into our house tomorrow and take away the new A.C.

We from our end, Mr.Bomi F Irani (father) and myself, have always been your valued customers. We have all our home appliances purchased through vijay sales which can be verified by you from your records. We never expected such rude and intolerable behavior from your senior sales personnel Mr.Yogesh adding to which he slammed the phone in mid conversation while talking to a loyal customer.

We request you to kindly look into our above grievance and prompt action from your end will be highly appreciated.

Thanking you,
Torez Bomi Namdaryan.

Dear Mr. Iizuka

Amazed at the services of Hitachi, my complaints seem to be landing on deaf ears, more than a year has passed, the machines are now out of warranty, while the irony of the fact is that one air con is yet to be installed, however, the air conditioners refuse to run, on contacting the local service manager one is directed to the call centre which inturn says that it is over loaded and you need to register your complaint online, technology this time seems to be working in favour of the manufactures instead of the customer. Who has done everything under the sun in the last 15 months to get his problems resolved,

Warm regards,

Sanjeev Rattan
HHP: +91 [protected]
[protected]@shielcomm.com


From: Sanjeev Rattan [mailto:[protected]@shielcomm.com]
Sent: Wednesday, July 04, 2012 2:33 AM
To: 'service.bi.[protected]@hitachi.com'
Subject: Poorest product quality Hitachi India

Dear Mr. Iizuka,

I am shocked and pained that inspite of my mail dated April 17, 2012 ( over 78 days my problems remain unresolved,) I am writing this mail to you at 2.17 IST because I and my family cannot sleep , as the airconditioners supplied by you do not function, I am on my part marking a copy of this mail to all media so that their readers cannot be made fools of by buying your products, even more surprising is that no one from your so called esteemed organisation has even bothered to get in touch with a customer who is as pained as I am,

While I write this email, my family is sleeping on the terrace and I intend sleeping in car with the air con on

Warm regards,

Sanjeev Rattan
HHP: +91 [protected]
[protected]@shielcomm.com


From: Sanjeev Rattan [mailto:[protected]@shielcomm.com]
Sent: Tuesday, April 17, 2012 1:34 PM
To: '[protected]@hitachi-hli.com'
Cc: 'Rajeev Chauhan'; 'Sanjeev Rattan'
Subject: Disillusioned with Hitachi Products & Services

Transcript of the Letter written in Agony to the Chairman of Hitachi Home & Life Solutions (India) Ltd




April 17, 2012

Mr.Shinichi Iizuka,
Chairman,
Hitachi Home & Life Solutions (India) Ltd
Abhijeet,
9th Floor, Mithakhali Six Road
Ahmedabad 380 006


Dear Sir,

Disillusioned with Hitachi Products & Services

We bought 9 Logicool Brand 1.5 TR Split Air Conditioners directly from your esteemed company.

The Purchase details of the Air conditioners are as follows :


Sr.No. Invoice No. Date Qty Serial No.
1 73 13.04.2011 1 [protected]
2 1076 23.06.2011 5 110E03151
110E03032
110E07744
110E07756
110E03147
3 1209 12.07.2011 1 110D17749
4 1761 03.11.2011 2 110L05930
110L07873




These machines were installed in the new residence of the undersigned who is a director of the company.


As the residence was in the various phases of construction over last year, the Air conditioners were installed in phases hence, you find multiple purchase dates of the same. While I write this letter 2 Units are yet to be installed.


The Machines have been put to use now with the onset of summers in Agra, since the last fortnight or so and have a plethora of problems, some landed up with broken fans, blown up circuits, and most importantly very poor and erratic cooling by all of them. One Unit has been removed for Refrigerant Leakage and in the middle of our living room are two protruding pipes from the wall, a Hitachi piece de art!!!


With the ambient temperature still hovering around 35 ⁰ C the machines have already buckled up. Their Grille temperatures are varying from 11⁰ C to 21 ⁰ C!! I shudder at the thought when Agra clocks 48⁰ C ~ 50⁰ C.


Your local team at Agra have really not been able address the problems.


You will kindly appreciate that these Air Conditioners are installed at a residence and technicians walking in and out of a home perpetually is causing a lot of stress and agony to the entire family, moreover, there are issues where the technicians while working have ruined newly painted walls of a house which I am sure you will again appreciate is a major grey area for the lady of the house. These machines which were bought for the comfort of a family are actually causing a lot of hardship to them and I have been repeatedly asked time and again by them to replace them with another brand notwithstanding the losses which will be incurred in the process.



I am writing this letter of agony to the highest level in a hope that my problems will be redressed at the earliest.

Thanking you,


Yours faithfully
For Shiel Ventures,
( A Unit of Agra Communications (P) Ltd)



SANJEEV RATTAN
Director
Email : [protected]@shielcomm.com
HHP : +91 [protected]


Warm regards,

Sanjeev Rattan
HHP: +91 [protected]
[protected]@shielcomm.com

I resides in delhi I purchased a Hitachi AC and my complaint no. is [protected], I lodged a complaint on 6th of May of this month but my problem hasn't resolved till now. I regularly called to kirti nagar office but noone response there and also at dwarka at united refrigeration but noone had called me till now and problem remains the same.The engineer they sent was untrained and they poured water in its motor...

pls look into the matter on urgent basis.......

i purchaed a hitachi air conditionar near about 2 yrs ago and after it our air conditionar front grill made of plastic was braked and air filter was also damaged and after it i use to complaint in hitachi company many times but there was no respone from dem my air conditionar model no is RAV019EMDZ1 air conditionar it was having two blower grill and the and we made the complaint 2 times on toll free no and they had given us compaint no also no response from that side also c complaint no is [protected] date 23 april 2013 there is no action taken by the company members and i m so much tired from this company no one is listening my complaints and i am not even getting good response from them . we also comlaint in hisar service centre nearby our city bt from there also we got the response.

please help me against it.

Hi
This is Ankur Verma.
I had purchased Hitachi split AC 1.5 ton Kaze model from Shah outlet, Chrompet Chennai on 12.05.13
Since I am a working professional, had asked to install AC on 18.05.13 or 19.0513 (on weekends)
Regarding this I had contacted many times but nobody came from Hitachi for the installation…Even after the several follow-ups it is not yet done..
After all this frustration when I finally agreed to install on Monday(20.0513), I was told by them that they will visit after 5:00PM…But again nobody came and even they don’t have the courtesy to inform me…

Kindly tell me is this kind of service is provided by the company to all customers or I am the special one….
I was not expecting this at least from Hitachi…. This is something irresistible…

Myself Sanjay Gupta, resident of FB-194, Lajpat Nagar, Sahibabad, Ghaziabad wants to register a complaint that I had taken the AMC from HITACHI HOME & LIFE SOLUTION (INDIA) LTD, B-43, SECTOR-65, NOIDA dated on 3.03.2013 for two window air conditioners against Cash memo no. 54100 & 53121 for Rs. 3309/- each (Rs.6618/-). Their executives names were Mr. Vinod and their Mobile numbers were [protected].They had taken the cash amount from us. They were coming with the Hitachi Noida Branch’s Tag and they had given us the Service Contract Copy with a stamp of Hitachi Noida Branch. Now they are saying that both the executive are not working with Hitachi and they had done a fraud with you. So my complaint is that I am using the Hitachi air conditioners from last six years. I want to know where the fault of mine is being a customer. If this things occurred by a big company like Hitachi then who will trust on Hitachi. I had spoken with Hitachi Hyderabad branch so many times but they are not ready to assume that the fault is at the Hitachi part. In this case, the company is totally responsible for the fraud making by their executive because a customer can identify the executive by I- Card and stamp of the company. So why should I bear the cost? This is my humble request is to look into it seriously and take the early action in this matter. Your early action in this matter will be highly appreciated.

With Regards
Sanjay Gupta
[protected]
[protected]

R/SIR

i have purchased hitachi split ac model no. ras318htdd from garg electronics sardulgarh on dated 16/05/2013 i am not satisfied from the product due to low cooling as compared to others the services provided by hitachi is very much poor as compared to carrier. plz replace the unit as soon as possible or get back the unit.

REGARDS
SANDEEP KUMAR S/O H. SHIV KUMAR
SARDULGARH
[protected]

Hi,
I purchased a Air condition machine( Hitachi 1 tron Keze+ model) Rs. 32000/- from Great Eastern shop fully paid from kolkata on 30.04.2013.
They installed the machine on 06.05.2013 to my house. After one day it is not working. I complained to customer care and day after they sent a technician to my house for fixing. But after checked they got that its capacitor is damaged. So they gone back and reported to company about it.
They said they will be back soon after getting the parts which is damaged.
But after that they never back . I called each day to customer care. The customer care simply avoiding me saying that the damaged parts is not available. 12 days gone still i did not get any service from them.
The summer is going end. I purchased the AC for getting benefit against the hot weather. But it seems to me i cant use it in this summer. It is very upset me and i m clueless what i need to do.
So i am requesting here please see this matter give me proper suggestion.
Thanks.

Samsul Haque.
Mobile: +91 [protected].
email: [protected]@gmail.com

Buying a Hitachi Window AC has been the worst decision of my life so far. Every year, there is some problem with either the blower, compressor, fan or something. And just when I thought that was the worst part, I got bigger surprises! The after sales was even worse. Right from the telecommunication responses to the attitude and services every single step was a pain. This year the blower first stopped working so I complained. After several days (yes, not hours, days!) two guys came, they did some cleaning or something and asked me to sign a blank paper. When I refused saying that I need to write a comment before I sign, they said there is no need to write anything and that they would do the writing. Then I told them to wait until I speak to the Hitachi customer care to confirm with what just happened, they fled! Literally! Just after two days, the compressor also stopped working. Again I followed the entire procedure of calling one person, to another to another but still in VAIN. Now I'm stuck with this 1.5ton AC and looking for options to sell it off...I DO NOT suggest anyone to go for Hitachi EVER!!!! All you'll get in return is invalid numbers, invalid service, invalid customer care representatives, invalid product and everything that's possibly related to Hitachi, invalid.

I had bought three Hitachi Air Conditioner's in 2008 .
1)One of the AC's started giving trouble within a year .When company was contacted they procrastinated till the time warranty was over. Once warranty was over they apparently repaired the AC without any change in cooling.
2) Above condition was continued till 2012, when they finally agreed to replace compressor but gas filling & repair charges had to be paid.
3) AC worked fine for one season but again this year as per technician of HHL compressor needs replacement.
4) They strangely do not have record of this
5) When confronted on this attitude company officials stopped picking up the phone.
My complaint is as follows.
1) I have paid for the product which has not served the intended purpose.
2) Company deliberately delayed admission of compressor having conked off to avoid repair under warranty.
3) Compressor having being replaced cannot be just working for one season.I brought AC in 2008 & compressor is under warranty till 2013 .One replacement does not mean Warranty is over
4) I have spent around Rs 15 k on repair of this AC with huge stress & mental trauma .
Such companies should be banished from the market
Anyone having similar problem with Hitachi please call me
Regards,
Rakesh Raina
229 B Guar Green Avenue,Indrapuram
Ghaizabad-201010
Contact no:[protected]
Date Of Purchase : 30/3/2008
Vendor: Bhatia Enterprise,Ghaziabad
Product: Hitachi Windows AC Model RAV019EOD,
Serial No: 080C02355