Hitachi Home & Life Solutions India [HHLI] Complaints & Reviews

Hi,
I am from Delhi, i purchased a Hitachi window AC on 24th June, 2011 from Navrang Audio Video(p) Ltd., Laxmi Nagar,Delhi(Ph No :[protected].Model No of AC is Hitachi-Wac 418ERD(4 star).

On 16th April, 2012 i called to the service center on[protected] number for free wet Service of AC(as company provides 3 free services within 1 year).
After my call two technicians came to my home after 2-3 days From Patparganj delhi service center[protected] and they washed ac.After cleaning when they started to set it back then i was surprised that they forgot to set about the wiring, water pipe and sensor etc and they were asking to me how to do.Anyhow they did and went.

Now from next day i felt that there was a noise, bad smell and cooling problem.I noticed it for few days that and finally i complaint on 21st April, 2012(compliant no : [protected]) on Hitachi Customer care on[protected] about above problems.The problem was being to and fro for long time(There are lots of reminders) and after 15 day technician came and tried to solve that problem but he was failed to resolve the problem.I was following them by phone and they told lie that they have resolved all problems.When i reached at home i found only no cooling problem was resolved and rest problems are still there.Iwas not at my home so they got signed from my wife and closed the complaint.

On 12th May, 2012 i again complaint(complaint no : [protected]).After 8-9 reminders technician came to my home to resolve the problem and he agreed that he is not able to understand the problem and ask me to sign.When i refused to sign then he miss guided me that complaint will not be closed if you remark on this.I remark that senior technician is required.I waited for senior technician but no body came and when i checked with customer care then i found that complaint has closed.I don't know why hitachi has hired these untrained and non-qualified technicians.

Once again i complained on 24th May, 2012(Complaint No : [protected]) for senior tecnician.One person Mr. Ravinder came to my home he tried to solve the problem.He used some deodorant and perfume to stop bad smell and pushed some small wooden pieces into ac walls to stop the noise.The problem was seemed good but as he provided temporary solution so after 2-3 days problem was again started.

Once again i complained on 31st May, 2012(Complaint No : [protected]) for the same problem.Yet as of now today is 11th June, 2012 but no one has visited.In between this i followed with Patparganj delhi service center[protected], they tells today/tomorrow technician will come.I found supervisor of this service center is Mr. Shaify : +91-[protected].He told that our Sr. Technician has gone for a long time for some urgency and he will come after 1 month.I tried to take the no of their manager but they told that he is busy in meeting.Even on customer care executives also gave the same answer when i tried to reach out to the senior authority.Even i requested them to arrange call back with these period for so many times but on one called me.

As Hitachi as not given very very poor services so i want to put their attention on my problem.And since they had wested lots of time (Approx 2 months)so my warranty should be extended.

Yours Sincerely.
Manish Bansal
+91-[protected]

This is in regard to the 2 Window ACs that I purchased an year ago. One of the two ACs is not cooling at all.of Third and final service of the both ACs was done in the month of April,2012, and at that time too the AC was not cooling properly.Prior to this we had 2 window ACs (Carrier) which gave very good service for Seven years.

The window AC was purchased from:
KOOL HUT
4B, Narayan Complex,
Opposite D & E Pocket,
Sarita Vihar,
New Delhi- 110076

BILL NO. 204, BOOK NO. 03
Date Of Purchase[protected]


Given below are the details:

MODEL NO. 1.5 TR Celesta D Window AC
Regd No. [protected]
Machine No. RAV- 018EQD110C20107

I request you to look into the problem and resolve it soon.

Regards

K CHATURVEDI
A-202, Sarita Vihar,
New Delhi-110076
Ph no. [protected]

On 13th may 2012 I had purchased and 14th may 2012 it installed by reliance digital retail limited. And on 19th may 2012 it takes fire at afternoon when house was closed and no one at home from last
six hours and it happended because of air conditioner . Social workers from surrounding areas broke up the doors and make control on fire. Local fire brigade also reached on spot for help on the
complaint of local peoples. I have lost rs 30000/- ac and rs 74100/- other loss. I complained to the customer care at the same time (3...00pm), but they visit on 20th 12.00pm and taken the ac for
investigation and assure to give ac replacement also other loss after consulting Hitachi official. On next day Hitachi team visit my house but not give any decision and till now i have not got any solution.
My house damaged badly and i and my family suffering and living at hotel. I want hitachi to pay for our losses.

Clear disappointment from a brand like Hitachi.

Written the complaint to their team - waiting for their response.

Hi Ravinder,

This is in continuation to our discussions.

Giving the background again - I purchased 1.50 Ton Window AC on 24th March, 2011 from Sachdeva Electronics (P) Ltd. Vide Invoice number 13330.

For last week or so, I am getting a problem of the unit not cooling, on a complaint to your service centre, your technician reverted and informed that it’s a case of Gas Leakage. This comes as a big surprise for a product from a company repute of Hitachi.

From a company like Hitachi - I do not expect you not telling me (which you have already couple of times) that product is out of warranty knowing the product is 14 months old as compared to warranty definition of 12 months. This is a clear case of low quality manufacturing OR a manufacturing default on the product.

Sumeet, I wanted to have a word with you but in spite me repeatedly requesting Ravinder – I did not get your number. I request your intervention for an amicable solution. From my perspective, amicable solution does not mean “free repair” from a brand like Hitachi.

I request your early response and a solution.

Regards/Pankaj
[protected].

D/s
I have bought the above mentioned Air conditioner from KINGS ELECTRONICS,Panvel, there are various problems(Regarding cooling & Noise) with this A.c since the first day i bought it, informed this to Kings Electronics but no any action has been taken for its replacement.
Once it has been repaired during the 1st week of its service.
I don't want to keep this electronic garbage in my House,take it back otherwise i will take some legal action.
Do the needful.

R.R.Kashyap,
Production Manager,
B-212,Reliance Township,
Lodhivali,Raigad,Maharashtra

Dear Hitachi - Customer Care,

It has has been more than three weeks since I am talking to you on call and writing on mail but as of now no action has been taken on any of the complaint of my AC.
It has just been a month since the AC got installed and I am facing the problem of Water Dripping form Indoor Unit and Red Light Blinking showing filter indicator within one month of purchase.
Your Service partner from Meerut was supposed to co-ordinate with me i.e. Mr. Paramount Service Center and Mr. Zaidi from service center use to assure me everyday that he will be visiting my place but all in vain.
I has became a case of metal harassment for me and now I am regretting the decision to buy a AC from Hitachi.
Further I bought Hitachi Ace Follow Me, 2. Ton and now after installation the Indoor and Outdoor unit has started water dripping.
I want my indoor unit to be replaced or you need to bear the consequences.
Start replying on customer mails.

Sincerely,
Udit Kothari
Voice: - [protected]

I have purchased two units of window AC in the year 2007 and 2008 respectively. Initially, I was impressed with the performance of the ACs. But since last year, I am forced to consider that I have really made a mistake to get associated with Hitachi Company. Last year, the AC bought in 2007 had gas leakage problem and it could be sorted out by the company service centre in almost 15 days, that too after lot of phone calls and reminders. The customer is being treated as if the work is done free of cost and he (customer) is of no value for the company and he is begging for something.
This year, the second AC got the similar problem. This time again, the exercise of making phone calls and reminders started and after lot of hassles, the AC was serviced on 26.04.12 by the local service centre ‘Jaina Services, 6926/131, second floor, Jaipuria Mill, Sabzi Mandi, Ghanta Ghar, Delhi-07’ vide complaint no. [protected]. It charged 2400 for the same and that too, after having broken the front panel lock and without owing responsibility for the same. On 31.05.12 again, there was reduction in gas pressure in the AC and the cooling system of AC failed. I contacted the Jaina Services since they had repaired earlier and I had been verbally told that there is warranty of 3 months for gas filling. But it (Jaina Services) told me that it had been delisted from the Hitachi Company (although the information had not been verified by the Hitachi Customer Care Centre).
On 02.06.12, I lodged a complaint with the Hitachi vide no. [protected]. Finding no response from the company, I called back the customer care on 03.06.12 and informed about my emergency that my father inter-alia suffering from several ailments has been prescribed complete bed rest and due to scorching heat, he is feeling restless. But to my surprise, no action was taken thereafter too. Hence, I had to get the AC repaired by local mechanic on 06.06.12 by paying Rs. 2000. Moreover, till date, no technician has contacted me. If this is the true meaning of your motto ‘We handle our customers with care', then I salute you.
Now, the first AC 0f 2007 has short circuit in the front panel and it has stopped working. What should I do? Whether I should stop calling customer care?

(Rishu Gupta)

Hi,
This is Niranjan Bansal from Bhopal. I bought a brand new Hitachi split AC from Home shop 18 and it reached my address on time. However post installation, it was termed as Dead on arrival by technician. I called hitachi and reported the incident. calling and following up daily for two weeks, nothing was done.

Voice customer care was of no use, so I emailed Hitachi and after 6 business days I got a reply from Hitachin stating that as it is installed from outiside technician, we will not cover it under warranty.

I was shocked as I have other AC's namely Bluestar and LG and they never gave me this trouble of getting installed from outside.

I told Hitachi that I was not even aware that you guys provide installation service. They just disconnected my call.

I finally lost 36000 Rupees( two months ) salary and have a non working AC.

Please help

--
Regards
Niranjan Bansal
[protected]

Hi,
I had lodged a complaint regarding Hitachi Window AC with Customer Complaints. A representative came to repair the AC and there was an attempt to cheat me. I am trying to get in touch with some one from Hitachi (rather than Customer care). If any one has any leads, kindly help. Mail to Hitachi is reproduced below.
Regards,

Hi,

1. Pl refer to my complaint No [protected] registered on 04 Jun 2012.

2. On 05 Jun, a person came to repair the AC.
After examination, he told me that the fan unit was faulty and Rs
3900.00 would be charged for repair. Since the AC is only 13 months
old, this was very unlikely - my recommendation was to check for
feathers of birds, since there are far too many pegions. However, when
the person insisted, I told him to replace the fan unit.

3. The person returned at 10 pm - as he began to replace the fan unit,
I saw that the fan unit was a used one. When I asked the person, he
admitted that it was a used one. Pl refer to photograph attached - all
the relevant details are given in the photo. He told me that the old
peice was carried by mistake. He was extremely casual and when
questioned, he just did not care. This was a clear attempt to cheat
and is highly objectionable.

4. I now have a doubt if the fan unit is faulty at all. Kindly do the
follwoing :-
a. Have the AC inspected by a different person from a different agency
preferably from Hitachi on roll person.
b. Initiate measures against the representative and kindly inform
me regarding this.

5. This being summers, please have the actions taken on PRIORITY.

Regards,

We have made a Preventive Service Contract for our Hitachi Air Condition with 'Hitachi Home & Life Solutions (India) Ltd. The contact period is between 22.09.11 to 22.09.12.

But even after multiple reminders for maintenance work, service personnel's are not turning up and even they are not properly responding to our calls.

Amount paid for each contract is 1324/-.

Address of the Company:
Hitachi Home & Life Solutions (India) Ltd
No. 41, 2nd Street, Lakshmanan Nagar, Thiruneedmalai Road, Chrompet, Chennai - 44. Ph: 32019272/73

I have registered complaint with Hitachi Service Centre under complaint number [protected] dated 23rd May 2012. inspite of calling everyday no one attend the complaint till today 5th June 2012. I have sent them several reminder by email on '[protected]@hitachi-hli.com' but there is no response. There customer care executive also bang the phone several times while i was checking the status of my complaint.

Please help.

regards
Anita Dave
[protected]

Hi,
I recently purchased a new Hitachi AC (Kaze model) on 1st June' from Jaipur (Rajasthan, India). The person who was supposed to come for installation/demo (Mr VASIM, [protected]) did not turned up and instead sent a carpenter on 2nd June at 9 PM on 2nd June. The carpenter told me that some 16 ampere switch was required. By this time all the electronics shops were closed, he discussed with the servicing person from hitachi and that person told him to connect the stabilizer wire directly to mains(Power Switch) and paid him the charges according for installation + woodwork.
Yesterday there was a sparking in my switch and since then my switch is not working(might be that rubber has melted down).
I am continuously in touch with the Hitachi people here in Jaipur, they are saying that they will send the technician day after tomorrow. Is this some kind of a joke.
NO PERSON FROM HITACHI EVEN CAME DOWN TO MY PLACE SINCE I HAVE PURCHASED A BRAND NEW AC. AND WHO IS GOING TO PAY FOR THE SWITCH (OR THE ENTIRE LINE) WHICH HAS RESULTED IN SPARKING IN MY HOUSE.
AND WHAT ABOUT MENTAL TRAUMA I AM GOING THROUGH.

I AM DYING IN 46-47 DEGREE TEMPERATURE AND YOUR EXECUTIVES ARE JUST NOT TURNING UP.
I have raised a complaint with complaint no : [protected]

Dear Madam

This is for your information that your Company's existing system of "AFTER SALES SERVICES TO THE CUSTOMER" is completely ineffective, full of negligence and corrupt which I have found and came to conclusion that I NEVER EVER WILL PURCHASE AND WILL RECOMMEND ANYBODY HITACHI WHICH PROCLAIMS TO BE THE NO.1 AND MAY BE FOR TECHNOLOGY BUT NOT IN CASE OF CUSTOMER SERVICE. I WILL RATE YOUR COMPANY A BIG ZERO.

WHY?

On my 22nd of May, 2012 mail I wrote everything with details but without intervening deeply with the mater of facts you served me a simple thoughtless reply and concluded that problem resolved and just completed your duty. Now let me explain:-


FIRST CHAPTER OF HARASSMENT :

On 19th of May, 2012, I have purchased a Hitachi 1.5 Ton Split A.C (Model No.: RAC518HEDD) from Ma Tara Electronics, 182/7, M.B. Road, Birati, Kolkata-700051 through Chalan No.4215. Accordingly on that very day I booked a complain for installation ( Comp.No.[protected]). As per your company Rules and system somebody from your end have to call me for Installation within 48 hours. But nobody rang me within 62 hours except my own several times phone calls to your Customer Care No's, Branch Office in Kolkata, Service Centre Jessore Road and Including incharge of this zone Mr. Asraf and many others.As if I have done wrong by purchasing Hitachi A.C. Machine and it's my duty and responsibility to contact each and every person concern and to listen false assurances from Customer Care Services that Technicians are coming, will call you, registered to come only today etc.,etc.....but ultimately nobody neither turned up or called me for installation. SO WHAT KIND OF CUSTOMER SERVICE IS THIS? THIS IS THE FIRST CHAPTER OF HARASSMENT DURING INSTALLATION. I HOPE THE PERSON WHO SENT ME THIS REPLY SHOULD REALISE THE PLIGHT OF A CUSTOMER PUTTING HIM OR HER IN THAT PARTICULAR POINT OF PROBLEM. OTHERWISE HE OR SHE HAS NO RIGHT TO STAY OR WORK OR NOT AT ALL ELIGIBLE TO TAKE THAT RESPONSIBILITY FOR THE POST CONCERNED ON BEHALF OF A REPUTED COMPANY LIKE HITACHI.


SECOND CHAPTER OF HARASSMENT:

After a great struggle of INSTALLATION on 23rd of May, 2012 on that very day I have once again registered a request for DEMO( Req. No- [protected] ) but once again repetition of the SAME STORY. In this regard of Installation I must ask you to take serious attention of that : The people who came for installation on that day on maximum time was engaged in telephonic conversations with others regarding the installation of A.C's of other companies and recommending to purchase the name of companies not Hitachi but others like Voltas, Samsung etc,, etc. The tools they had brought was non functioning mainly the Drill Machine.The Installation was done in a completely unskilled and unsystematic manner rather I would say "SOMEHOW". The installation people whenever faced any problem on that day always were trying to contact with the person concerned in the office who sent them to my house unable to contact him for the whole period during INSTALLATION.

They took Rs. 5240/- ( Rupees Five Thousand Two Hundred and Forty only) against the INSTALLATION KIT AND INSTALLATION CHARGE without any Challan or Receipt. When I asked for Money Receipt I have been told by them that the money receipt will come by post. Another serious thing I have immediately brought into the notice of the Installation people about the "REMOTE CONTROL" where "TWO BUTTONS ARE MISSING" and the INDOOR UNIT making Noise and the OUTDOOR UNIT's Fan is not Starting sometimes and all the pipes are remaining wet and water is leaking from the outdoor unit. Despite of all those problems when I asked them that whether I could use the A.C now they answered me we don't know anything except INSTALLATION for this DEMO people will look after and you have to register a fresh request.

There are essence of corruption and malpractices among the recruited Hitachi people attached with the Customer Services in the area where from my services are enlisted to provide and the responsible person concerned must be questioned immediately for this .

IS NOT THE PROCESS TOO LENGTHY TO GET A PURE AND PROPER CUSTOMER AFTER SALES SERVICE FROM THE DATE OF PURCHASE i.e. FROM 19TH OF MAY 2 012 TO TILL DATE i.e. 4TH OF JUNE 2012.( 25 DAYS ). HOW MANY DAYS ARE NEEDED TO GET A PROPER AND EFFECTIVE AFTER SALES SERVICE FROM A COMPANY LIKE HITACHI.

IF YOU KEEP DEAF EARS TO MY COMPLAINTS AND NOT IMMEDIATELY RECTIFY THEN I WOULD BE BOUND TO KNOCK THE DOORS OF THE COURT OF LAW AND ALSO CIRCULATE MY PROBLEMS TO THE PRINT AND ELECTRONICS MEDIA EVEN THROUGH SOCIAL NETWORKING.


THANKING YOU.

WITH REGARDS
DEBASISH BHATTACHARJEE
S/O Ranjit Kumar Bhattacharjee( Advocate Calcutta High Court)
& Subrata Mukherjee( Advocate Calcutta High Court)
Room No.1
57, KAMAL PARK
BIRATI
KOLKATA-700051.

Its over 7 days since I have complaint about my Hitachi A/Cs low cooling. But forget addressing the same, no technician has even bothered to call. on top of inefficient service they have utter disdain about their customer;s problems. Infact they possibly drive sadistic pleasures out of it. For eg. when I told them that I have shown enough patience for 7 day, I have small kids and I cannot force them to bear Chennai Heat due to Hitachi's inefficient service. They checked with their sevice centre and told me that It will be done on Monday since today all technicians are busy. Post this their call centre just put my call on hold (wo even telling me that they were doing so) and just left it.

Escalation to their MD, Head of Customer service and Head of Sales also does not address infact these guys (vishal.[protected]@hitach-hli.com, joseph.[protected]@hitachi-hli.com and Shinichi.[protected]@hitachi-hli.com) do not even acknowledge your existence with the courtesy of a reply

Never ever buy a HITACHI A/C

In this hot summer, after 20-25 followup, Hitachi service center is not able to service my AC which is not cooling. Today is 12th day after I logged the complaint and till date after regular followup (Twice a day!), their technician has not even called me back. God knows what will be time required for them to fix the issue if they are not able to callback after 12 days!! Every time the customer service will say that they are forwarding the complaint, raising the priority etc etc. Temperature is 48 degrees in Delhi-Gurgaon and they are so insensitive to their valued customer.

we bought an air conditioner of hitachi company on March 2009,after an year its not cooling well just bcoz of compressor problem...may be it was the damaged peace...We changed the compressor on Nov 2011, but still we face the problem. whenever we called to the customer care they always replied tat the worker would come tomorow...but stil no one comes......could any one help on this...when we could get a solution for this problem. its been a month , I registered for an complaint. there is no proper response from the customer care.

Nobody is listening to attend my complaints – from a world fame company – “HITACHI”
I am calling to the concerned regularly since last one week even thrice a day but no body listening

Dear Authority,

My Complaint number
• On dated May 24, 2012: [protected] – case and[protected] – case
• On Dated May 28. 2012 : [protected] – case and[protected] case

Reference:
• I purchased two Window AC on 18/06/2011 vide invoice no SLF02A[protected] from TATA CROMA DLF MEGHA MALL Gurgaon in the Name Kuldeep Singh Chauhan
• I called only Company to install and shift the units.
My Units’ Complaints are:-
• My One unit being very hot and not working properly.
• Second unit is not cooling as required.
• Both Units’ front and rear soft nets are pressed badly – it’s not good. (Your field technician Mr Javed came when shifted the units).
• He “Mr Javed” partially damaged my units and not working properly.
• After few days when we checked the ACs and found one unit damage due to high voice.
Complaints against the technicians:-
1. I feel your technicians are unskilled labours.
2. Field technicians are handling the units carelessly.
3. Always these technicians insist to sign the service paper at the spot without checking it to run the unit at least one hour running.
4. These technicians are not polite – some time very rough on asking something.
5. On shifting your Technician Mr Javed came and damage one AC unit and he did not inform us.
Please, do the needful.
6. On May 27, 2012, your technician Mr Sumit came in a hurry and treating the units very carelessly and insisting to sign the service paper. But problem not resolved. (complaints :[protected] and[protected].)
I had to lodge a second complain:-
• On May 28, 2012, I had to lodge second complaint –[protected] – case and[protected] – case)
[protected]xx[protected]
• I dialled to [protected] at 9.40am on 2nd may. 2012 – Mr Janadarn – gave me email [protected]@hitachi-hli.com and suggested me to dialled to the same number but extension 2
• To Purvi - I dialled to [protected] – extn 2- at 9.40am on 2nd may. 2012 – she assured me to do the needful.

We have a hitachi split ac 1.5 tonnes ace model. The ac has stopped cooling since past 20 days. We made a complaint to hitachi customer care number on 25-5-12 vide complaint number [protected].
As per hitachi's commitments to its customers the customer care provided a timeline of 48 hours within which the problem will be resolved. Accordingly a mechanic visited our home on 28-5-12 (way past the 48 hours commitment) and informed us that he cannot fix this problem and another technician will visit us the very same day to fix it.
Since then nobody has visited and the ac is still not fixed. We have been continuously following up with customer care since then. On 01-06-12 mr. Parikshit from hitachi customer care informed that they have sent several reminders and the problem will be resolved on the same day (I.E.[protected]. He also provided number of service center M/S fusion services in kaushambi area of ghaziabad. The number provided was[protected]. To much of our disappointment, this number never gets answered. So far we have been able to get connected on this number only twice (after continuously ringing the line for atleast an hour each time). Last call on this number was attended by ms. Chandni who informed that the problem has already been assigned to the mechanic and it will be resolved by today evening.
After waiting for the whole day, no one turned up and the ac still waits to be fixed.
With the scorching delhi summers, this is a very frustrating experience. One that is not acceptable from a company like hitachi. Hitachi acs are not only one of the most expensive in market, their service charges are equally high. When a consumer is ready to bear the higher cost, they will expect a peace-of-mind as long as after-sales support is concerned.

But it looks like hitachi is too busy selling more of their bad quality air conditioners in indian market than fixing the problems faced by existing customers.

We already regret buying an ac from hitachi. A local air conditioner manufacturer would have provided much better support.

I purchased Hitachi Window Air Conditioner on 9th April'12 through authorised dealer of Hitachi. AC has problem of low cooling. I registered the complaint with Ghaziabad Customer care (Ph:[protected] on 25th May'12 (Complaint No. [protected]) since then i am calling customer care daily & they are making false commitment of sending technician but, nobody is comeing from Hitachi to attend the complaint.

Very Poor Service.

Regards,

Ritesh Jain
Mob: - +91 [protected]
Mail: - ritesh.[protected]@gmail.com

I purchased one 1.5 ton split air conditioner direct from Hitachi on March 24, 2012, from the day of installment it is giving loud sound which is not bearable, two time service engineer came, they could not repair / correct.
I think its manufacturing defect, need an expert to repair or machine is to be repaired immediately, its summer time, we are facing difficult time, we cannot tolerate sound.

request support please.
regards
T R Chaudhary
[protected]