Hitachi Home & Life Solutions India [HHLI] Complaints & Reviews

hitchi 3-door refrigerators r d wrost in world wht i feel..it costs me 40,000rs/-
it beings a year only of purchasing and i have already suffered lots of problems in tht...
near about wid in every 2 months some or other problems occured in tht appliance...
even customer servieces r also not gud..thy also make us fool by delaying the complain
n rite now my freez is fully stopped working from last 3 daz n still nobody coming frm company to repair it..even i had complained 2 times..

My complain number with the Hitachi is [protected].

I bought an Ac in June 2008. The gas leaked after a few days. They changed the machine. Again in 2011 the gas ahs leaked and now its representative says that you will have to pay Rs 3000 for refilling. I asked them that can it be replaced without anycost to me! there is no response from them. They are verry arrogant prople and are not even prepared to listen.

parimal Kumar

I purchased Hitachi double door refrigerator on 13 Oct 2009. There is 5 years guarantee of compressor. I faced cooling problem on 22nd July 2011. I registered a complain ((complain number [protected]))for the same. Hitachi registered my complain 24th July 2011.After many follow up they changed compressor and delivered my refrigerator to me on 6th August around after 15days. For the same they charged around rs 2100. I faced again cooling problem on 31st August 2011. I had to register a complain (compl no #[protected] )again on1st September 2011. After 1 week my refrigerator was repaired. After 3 days there was no cooling at all. So I registered a complain again (complain no# [protected]) . One technician of hitachi from Noida came and told us, there is gas leakage issue and the machine needs to be picked up to the workshop for further repairs. As per customer service center my machine should be pickup on 16th September' 11. Today I called many times. They told me they are coming but nobody. I am frustated from this as I facing this problem since last 2 months. So I want that they should replace my refrigerator. It is very frustating to follow up to rapair my refrigerator .

I am attaching all bills for the same.
Please find written communication with Hitachi:

From: [protected]@hitachi-hli.com
Sent: Thursday, September 15, 2011 3:22 PM
To: Agrawal, Gaurav
Subject: Re: Facing cooling problem again and again.- Gaurav Agrawal


Dear Sir,

Thank you for writing to us with regard to the No Cooling problem with your Refrigerator.

As per our discussion over the phone we understand that there is No Cooling problem for your Refrigerator for which you have already registered a complain by contacting us on our Helpline number. Our Service Center has attended to your complain and found that there is gas leakage issue and the machine needs to be picked up to the workshop for further repairs. We have spoken to our Service Center at Noida and the unit will be picked on 16th September' 11 after an appointment with you.

If you need any further help, you can reach us at our Helpline number[protected] or just reply to this email. Our team of engineers would be glad to help you out.

Warm Regards,
Sweta.
Hitachi Home & Life Solutions (India) Ltd

"Agrawal, Gaurav" <[protected]@dell.com>
09/12/2011 03:13 PM To "'[protected]@hitachi-hli.com'" <[protected]@hitachi-hli.com>

cc "'[protected]@hitachi-hli.com'" <[protected]@hitachi-hli.com>

Subject Facing cooling problem again and again.- Gaurav Agrawal






Hi,
Again there is cooling problem in double door Hitachi refrigerator. Now I am very frustrated from my refrigerator. I registered complain regarding my refrigerator 3 times within 2 months(since 24 July). But still no cooling. Please replace my refrigerator, it seems there is manufacturing defect in my refrigerator.

Complain No Complain Date Action
[protected] 12 Sep 2011 Still pending
[protected] 01 Sep 2011 Corrected my Technician
[protected] 24 Jul 2011 Compressor was changed in 15 days after so many follow ups and calls

Please replace my refrigerator as I am frustrated from my Hitachi refrigerator.

Regards,
Gaurav Agrawal
Dell | Healthcare Payer | BCBSRI Team
Office +[protected], ext 2181, cell +91 [protected]

From: [protected]@hitachi-hli.com [mailto:[protected]@hitachi-hli.com]
Sent: Tuesday, August 09, 2011 6:22 PM
To: Agrawal, Gaurav
Subject: Re: Complaint regarding customer mental harassment


Dear Sir,

Thank you for writing to us with regard to the problem in your Refrigerator.

We tried to reach you on the contact number mentioned in the previous mail but no one responded. As per the mail we understand that there was compressor problem in the air conditioner for which you had registered a complain by contacting us on our Helpline Number and our Service Franchisee had taken the Refrigerator and returned back after numerous followups.

We sincerely apologize for the delay in getting this done, and for the trouble you had to undergo in following up on this matter. We assure you of better service in future.

If you have any problem or concern, you can reach us at our Helpline number[protected] anytime or just reply to this email. Our team of engineers would be glad to help you out.

Warm Regards,
Evangelina.
[protected]
Hitachi Home & Life Solutions (India) Ltd
"Agrawal, Gaurav" <[protected]@dell.com>
08/09/2011 03:08 PM
To "'[protected]@hitachi-hli.com'" <'[protected]@hitachi-hli.com'>
cc
Subject Complaint regarding customer mental harassment









Hi,
I registered a complain(complain number [protected]) regarding my double door Hitachi refrigerator on 24th July . There was problem with cooling. After many call your technician visited my home to check refrigerator on 26th July and he told us there is problem with compressor. Compressor is required to change as my refrigerator is in warranty period. So company would change the same. Your Pratap Vihar Ghaziabad franchise took my refrigerator on 28th July and they told me in 2 days I would get my fridge. But I did not get my refrigerator on 30th July as they told me Hitachi compressor is not given by company as compressor is not in stock. As per your executive Bharat, Compressor would be available on 2nd August and my refrigerator would be delivered on 3rd August after changing compressor. But they did not deliver so. I again called up so many times on 4th august and 5th august and shouted on your executive and warned him to take strict action against the same. After that they deliver my fridge at 11 PM(in night) 6th August 2011.

So I want to register a complain regarding customer mental harassment as you took around 14 days to deliver my Hitachi refrigerator after changing compressor and refilling the gas. Let me know who is the responsible for such kind of delay and wastage of my things. As summer is in its full swing, many of my food stuffs went as garbage due to so much delay of delivery of my refrigerator . I need compensation for the same.
Please take strict action on the same.

Regards,
Gaurav Agrawal
Dell | Healthcare Payer | BCBSRI Team
Office +[protected], ext 2181, cell +91 [protected]

MY REGISTERED COMPLAINT NO. [protected] DT. 3.9.2011 AT 5.54 P.M.

MY REGISTED TELEPHONE NO. [protected]
NOT ATTENDED TILL NOW.

I WAS ASSURED FOR BEST SERVCIES BUT THERE IS NO RESPONSE FOR SERVCE.

VERY BAD SERVICE

COMPANY SHOULD STOP SELLING PRODUCTS IF HE CAN NOT PROVIDE SERVICES AS LIKE
"IF ONE CAN NOT TAKE THEIR OF THEIR CHILD THEN WHY THEY BIRTH A CHILD."

Dear Customer Care Executive,

This is to bring to your kind attention that I had purchased a HITACHI brand new window Air Conditioning unit 1.5 tonnes from MS. V.K Gupta & sons, bahadurgarh on 30th April 2011.

After 3 months of working the A/C came up with some defects, and I lodged initial complaint on 5th August 2011 number [protected] and i was assured that within 2-3 days the problem will be rectified but no one showed up to it.

There after i filed another complaint on 23rd august 2011 number[protected], and again I was assured with the same promise, but again no one showed up.

I has been more than one month since the initial complaint and no action has been taken, when I approached the dealer Ms. Vijay Gupta & Sons from where i purchased the unit, they simply said that after the product sale they are not responsible and we can go and get the service done from any outsider.

This is a breach of customer rights, I Seriously remind you that this is one of the worst customer after sales services i had ever came across in my life.

So, I request to to get me out of this problem else I will proceed to consumer court and the press media for this under section 420 for public cheating with bad standard products.

Regards,

VISHAL SHOKEEN
+91-[protected]

H.NO. 415 SECTOR-6, BAHADURGARH,
Distt. Jhajjar, Haryana-124507

Its been more than a month now that I haven't received my Hard Disk.
I submitted my 320 GB Hitachi HDD to the office in Chennai for product replacement after the RMA generation process. #36545228

I shipped my hdd to the HCL Office in Chennai as per the instructions given to me on phone & the rma pdf document.

Later on the hdd was accepted, replaced & dispatched from there.

The chennai people sent the hdd to worli office. What was the need for doing that?

Now when I'm following up the Chennai centre & Bluedart helpline, they are just giving me Worli Service Centre's contact no. which according to me is a big failure.

Later when I tried contacting Worli people they were either ignorning the case or giving lame excuses that office is open from 9-5; its a Friday call on Monday; the person incharge is not present & all crap.

On Tuesday finally I managed to have a word with the person in charge at Worli office, he took my contact details as I asked him to send courier at my place as soon as possible. Its been three days now that the parcel has not been delivered to me. My address is nearby the centre within the town.

Now what are my Concerns'
1. Why was the hard disk sent to the Worli Office if I had couriered it to the Chennai office along with all my contact details?
2. Secondly, if the hard disk was dispatched to the Worli office why wasn't I informed about it?
3. If Worli Office received why wasn't I informed about it further? Why dint they contact????
4. If Worli Office has dispatched my HDD on Tuesday itself - Why havnt I received it yet? The address is not that far from the office. Its hardly a days job. This arises a question of is blue-dart courier that bad in terms of service???

I want all my queries to be answered as soon as possible.
Hope this will help me in some way or the other. Waiting for replies of concerns.
Thanks!
In case if you want to contact me; trace the details using the RMA number.

we bought an air conditioner of hitachi company on 7th june 2011,after around 2 months its not cooling well just bcoz of leakage of gas...may be it was the damaged peace...whenever we calld to d customer care dey alwys replied tat d worker wud come 2morow...but stil no one cums......cud u help us in dis matter we r very tensed.....dey came at once not after dat at all......and again d gas is leaking...

I bought Hitachi 4 foors refrigerator from Relaince Digital on 1st April 2011. THe product was delivered and installed at my place on 4th April 2011. After 1 week o[censored]sage, we noticed a water leakage from the water dispenser installed on the door of the refrigerator. A complaint was lodged witht he customer serice centre of reliance. Their engineer visited after 1 week and took away the faulty part. After another week the same part was repaired and installed back with a promise that new part will be ordered from Hitachi and replaced within 1 month. Almost 4 months have passed but relaince has not reverted back.

I booked an Hitachi AC from Ace Technomark at GIP,SHOP NO. 230,SEC 38A NOIDA,PH [protected],[protected].Receipt no 1166-advance rs200/- and chq no 872487 icicibank,NFC for rs 65000/- dt 5/8/11.Karan Trikha ( mob-[protected]) the showroom manager promised us delivery on 6/8/11.Today it is 9/8/11 and still it has not been delivered.They have no explaination as to the delay.Pls advise further action.
regards
sujata

MY SERVICE REQUEST NO .[protected] HAS BEEN CLOSED WITHOUT MY CONSENT AND SIGNATURE. THIS IS HAPPENING FOR THE 5TH TIME THAT THE INR 50000 AC WHICH IS NOTHING BUT A GARBAGE IS NOT FUNCTIONAL, YOU DONT HAVE TRAINED PEOPLE TO HANDLE THAT, YOU DONT HAVE ITs SPARE, WHY HAVE YOU SOLD IT TO US. I AM GOING TO ESCALATE THIS ISSUE TO WHERE EVER I CAN. I NEED A ROLL BACK OF THIS PRODUCT IMMEDIATELY. PLEASE SEE THE MY COMPLAIN HISTORY IN LAST 1.5 YEARS AND LET ME KNOW WHETHER MY DEMAND IS LOGICAL OR NOT . MY EMAIL IS [protected]@GMAIL.COM AND MY NO IS [protected]. I DONT REQUIRE ANY OTHER SERVICE I NEEDS A ROLL BACK OF THIS PRODUCT IMMEDIATELY.

I have bought AC two months before from HITACHI company .Company guys came for installation and demo. it worked only for 2 days after that there is a GAS LEAKAGE issue and they have service center in Dehradun(Sachdeva) only. The person is saying that installation is not done from my employee so i am not responsible. I will charge 1800 for gas.This is ridiculous.
My registered mobile number is [protected].

The full complaint status is in the following mail content.Which is pasted below.Still AC is not working normal the fins motor is also not working normal.Please do the needful for changing the piece as it si having proble in each & every part .The other details are in trailing material

( Today your service engineer came for repairing he changed the motor ,AC statrt cooling & now it is under observation .Still fins of both side are not moving which I mentioned in the FSR.Now please suggest me what type of AC it is this with in three month one month this AC was unserviceable & only two month we could get the AC for our use please do the needful or change this module .What is use of this AC.The copy of FSR is also attached for your reference.

Thanks & Regards
LALIT KAPOOR
ZEPHYR SYSTEM PVT LTD
G117 SHASTRI NAGAR
MEERUT
[protected]



From: [protected]@hitachi-hli.com [mailto:[protected]@hitachi-hli.com]
Sent: Thursday, July 14, 2011 11:03 AM
To: [protected]@zephyr.co.in
Subject: Fw: Regarding poor services provided by Hitachi team


Dear Sir,

Thank you for writing to us with regard to the Remote Problem of your Air conditioner.

As per our discussion over the phone today, we understand that you have purchased this machine in the month of March and post that you have been facing problem in the air conditioner. Also, on 6th July there was problem in the remote for which you have registered a complain by contacting us on our Helpline Number through complain number [protected] and our Service Team has attended to your request and taken the motor along with them and post that they have not come back. Sir we apologize for the delay in getting this done.

As per our discussion, I have already spoken to our Area Service Manager at Ghaziabad and asked him to get the concern resolved on a priority basis.

If you need any further information, you can reach us at our Helpline number[protected] anytime or just reply to this email. Our team of engineers would be glad to help you out.

Warm Regards,
Evangelina.
[protected]
Hitachi Home & Life Solutions (India) Ltd
----- Forwarded by customer care/common/kadi/hhli on 07/14/2011 10:40 AM -----
"Lalit Kapoor" <[protected]@zephyr.co.in>
07/13/2011 07:37 PM To <[protected]@hitachi-hli.com>

cc <[protected]@hitachi-hli.com>

Subject FW: Regarding poor services provided by Hitachi team






Dear ,
We have made a complaint for our Air condition. which was purchased on 29 Mar11.This became faulty twice within this period
The first complaint was also attended by your service centre in 20 days in second complaint also they came on 9jul11.They took the motor&
Pcb from our AC .I got assurance from them that this complaint will be closed within two days. Today also nobody came & when we confirmed
from service centre. The service centre team is misbehaving .This type of treatment we are getting please do the needful for changing this peace
We are fed up by purchasing this .Now we are going to make complaint in consumer forum for the resolution of this issue .Service of your team is very poor
Revert back on this mail & give the solution otherwise I will make a complaint in consumer forum. The photos of AC are also attached here
Thanks & Regards
LALIT KAPOOR
ZEPHYR SYSTEM PVT LTD
G117 SHASTRI NAGAR
MEERUT
[protected]



From: Lalit Kapoor [mailto:[protected]@zephyr.co.in]
Sent: Wednesday, July 06, 2011 4:33 PM
To: '[protected]@hitachi-hli.com'
Cc: '[protected]@hitachi-hli.com'
Subject: FW: Regarding poor services provided by Hitachi team

Dear ,
Again my AC has become faulty .I have made complaint but till now no body has come .
I purchased the AC in the month of March2011.It became faulty twice & the service is so poor
That every time it takes more then 20 days for repairing .Please suggest me what to do.
The dealer don’t give any support .He says that he don’t have service centre of Hitachi .So
he will not send any body for repairing .So please suggest me what to do .Why I should recommend
this AC to others .Please do the needful
Thanks & Regards
LALIT KAPOOR
ZEPHYR SYSTEM PVT LTD
G117 SHASTRI NAGAR
MEERUT
[protected]



From: Lalit Kapoor [mailto:[protected]@zephyr.co.in]
Sent: Sunday, May 22, 2011 5:28 PM
To: '[protected]@hitachi-hli.com'
Subject: FW: Regarding poor services provided by Hitachi team

Please look the trailing mail

From: Lalit Kapoor [mailto:[protected]@zephyr.co.in]
Sent: Sunday, May 22, 2011 5:27 PM
To: '[protected]@hitachi-hli.com'
Subject: FW: Regarding poor services provided by Hitachi team

Dear,
I am feeling sorry to purchase Hitachi Airconditioner.My complaint can be seen in trailing mail.
I am pursuing regularly for complaint but till now I am waiting for service engineer .I purchased
Hitachi due to its reputation, but now I feel this was my mistake Now I will not allow any one for the
Purchase of Hitachi.I was planning to purchase one more AC but now I will not purchase second AC
OF HITACHI. Please let me know the fixed date for the resolving my complaint Daily I am getting
assurance from customer care. But that fake assurance could not solve my problem.
Thanks & Regards
LALIT KAPOOR
ZEPHYR SYSTEM PVT LTD
G117 SHASTRI NAGAR
MEERUT
[protected]



From: Lalit Kapoor [mailto:[protected]@zephyr.co.in]
Sent: Wednesday, May 18, 2011 2:41 PM
To: '[protected]@hitachi-hli.com'
Subject: FW: Regarding poor services provided by Hitachi team

Dear ,
What type of services you are providing .I made a complaint on 13 may11.But every day you customer care giving me assurance but till
Now I am waiting for your service engineer. I purchased hitachi one month before .& your services are very poor .Now please suggest
Me the option .should I go to consumer forum for this .I was told that this complaint will be closed with in four days.Please do the needful urgently

Thanks & Regards
LALIT KAPOOR
ZEPHYR SYSTEM PVT LTD
G117 SHASTRI NAGAR
MEERUT
[protected]



From: Lalit Kapoor [mailto:[protected]@zephyr.co.in]
Sent: Tuesday, May 17, 2011 2:08 PM
To: '[protected]@hitachi-hli.com'
Subject: FW: Regarding poor services provided by Hitachi team

Dear Customer care,
Please look into the trailing mail.Still I am waiting for service engineer for resolving my problem.
I purchased Hitachi f

From: Lalit Kapoor [mailto:[protected]@zephyr.co.in]
Sent: Saturday, May 14, 2011 8:49 AM
To: '[protected]@hitachi-hli.com'
Subject:

Dear Customer care,
Yesterday I made a complaint regarding my Hitachi Split conditioner .My complaint no. is [protected] .which was done on 13may11.
But till now nobody came .Now some other problem also occurring in this .please do the needful urgently .My address is as follows
Lalit Kapoor
BI-04 Ansal Coloney
Survodaya Vihar Shastri Nagar
Meerut
U.P

Thanks & Regards
LALIT KAPOOR
ZEPHYR SYSTEM PVT LTD
G117 SHASTRI NAGAR
MEERUT
[protected]

I purchased the Hitachi Air conditioner on 29 march2011.The AC became faulty in the month of may .I made a complaint on 13 May2011.The complaint no. was [protected].The complaint was attainded by service centre after more then 20 days.Again AC became faulty on 6jul11.for which complaint is made & complaint no.is [protected].The team came on 9jul11.& too the motor & PCB for change by commiting
that complaint will be closed within in two days, But till today nobody came for repair.I have made complaint on mail also.Please do the needful for changing the AC
I will be thankful

We had purchased Hitachi SAC5326W from Reliance Mart Gurgaon on 11/10/2009 vide bill number 0077. Every year there is gas leakage. This year when we wanted to use AC it did not work.The compressor stops after working for few minutes. When we lodged complaint with Hitachi they told us since this has been purchased from Reliance they will provide service. We logged complaint with reliance and after days of follow up one engineer came but without tools and said he will have to bring stuff and the complaint will be resolved in 48 hrs. Thereafter we have done various calls to Reliance but there has been no response.

We had purchased the product because of its brand name and have no affinity to reliance , why should now the consumer suffer if there is some tie up between them, for us Hitachi should service the AC.

Request your intervention as we have now spent a month with AC even though our product is under 5 year warranty

Regards
Apprajeet Bhatia

[protected]

I made payment for 3 window air conditioners to big bazar, liluah branch. After delaying the delivery for more than a month, they said that goods cannot be supplied. I took the matter to their customer care forum but got no positive solution from the company. Instead they sent the cheque (billed amount) to my house with a letter mentioning that the refund has been mutually decided. I sent mails to the customer care seeking written reply but they are not responding to my complaints.It seems that the company(future group) is done with their liabilities by just refunding the billed amount.This entire deal has caused a lot of harassment to me and my family. I feel cheated and disappointed.

Please find below copies of communications between me and customer care.

from Anant Singal singal.[protected]@gmail.com
to Share With Us <[protected]@futuregroup.in>
cc singal.[protected]@gmail.com
date Sat, Jun 25, 2011 at 3:59 PM
subject Reminder: non supply of goods and related harassments
mailed-by gmail.com
hide details Jun 25
This is to remind you that i have not received any appropriate solution from your side regarding case no.37007 so far. This indicates that you are not interested in solving the matter.I dont want any verbal discussions with the company. Please give a suitable solution to my case in written as soon as possible or i will be compelled to take legal course.

Anant Singal
[protected]

On Mon, Jun 6, 2011 at 12:13 PM, Share With Us <[protected]@futuregroup.in> wrote:
Dear Mr Singal,

At the outset, we wish to thank you for patronizing Big Bazaar.
We would like to assure you that the Customer Service Manager will contact you personally for your feedback.
Kindly provide us with your phone contact details for the same.

Assuring you the best of our services at all times.


Best Regards
Team Share With Us.
Connect with Big Bazaar

From: Anant Singal [mailto:singal.[protected]@gmail.com]
Sent: Sunday, June 05, 2011 2:45 PM
To: Share With Us
Cc: [protected]@futurebazaar.com
Subject: non supply of goods and related harassments

We have purchased electronic goods from big bazaar liluah branch worth Rs 52042 vide bill no. T10/23171 dated 30/04/11 & Rs 57891 vide bill no. T11/16093 dated 04/05/11 against our cheque no. 208743 dated 28/04/11 & cheque no. 736651 dated 28/04/11 respectively received by your liluah office on 28/04/11.
We state the following:
1. Refrigerator of LG brand was supplied on 20/05/11 after atleast three reminders which clearly reflects the deficiencies in your service and customer care.

2. Three nos. Air Conditioners of Hitachi are not supplied till date. Inspite of our repeated visits to your store, neither goods are supplied nor money is refunded. Even no valid and documentary reasons are shown to us till date.

3. We had lodged a complaint with your concerned store manager on 19/05/11 awaiting the reply till date. Your store manager has denied to give us any reply in written and also denied to show any documentary evidence for non-supply of goods stating that the policy norms of the company doesn't permit him to do so. This type of non transparent attitude creates suspicion about your intentions. In such circumstances, please explain what course of action, to resolve the matter, is left with us , except to go for legal actions under the provisions of civil and criminal laws of the land.

4. Navras GV of Rs 2200 was not delivered alongwith the bill no T11/16093 dated 04/05/11 for some unknown excuses and later on denied showing the ground that our bill amount will be reduced due to non-supply of goods and will not qualify for Navras GV. It creates suspicion in our mind that Navras GV was kept pending intentionally and fate of supply of goods was well known to your representatives on the day of billing itself. Inspite of this, your company has blocked our money for the reasons best known to your policy makers.
When the matter was under discussion with your concerned store manager regarding our loss and harassment for non-supply of goods, some of your subordinate in that store commented in a humiliating manner that they have already obliged and compensated us by way of gift vouchers issued alongwith bills.
We are surprised whether these kinds of schemes in the form of gifts to lure the customers are framed by you to humiliate the customers and later harass them by breaking the basic terms and conditions of the sale.
We are also unable to understand that your organisational culture have no values for customer's money, time and sentiments as if your organisation have purchased the customer by giving some gift vouchers at the time of billing and got the authority to deal the customer in whatever way you like.

5. Our prime hot days of summer season had been passed without AC facilities inspite of paying for that well in advance and your organisation is least bothered about our sufferings. Due to blockage of money by you and uncertain fate of the deal, we are not even able to make alternative arrangements , which is causing immense physical harassment as well as mental agony to all my family members.

6. We were a regular customer of your supply chain like big bazaar, pantaloon etc but now we feel cheated , humiliated and harassed by your actions and behaviours. Consequently our commercial relations are at stake and this may further lead to suitable legal actions against your organisation for recovery of money alongwith compensation.

Please do the needful at the earliest to avoid any unpleasant situation.

To whomsoever it may concern...

POOR AFTER SALES SERVICE OF HITACHI split AC.

I bought 2 hitachi ace follow me split ac last year in the month of june. I have repeated problem with regard to the cooling and remote functioning ....

I bought the split ac 1.2 split for a cost of 33000 rs. In my recent complaint about the two units mechanics came and fixed the fault saying there was a gas leakeage problem.
Again the same problem cropped up but in another unit which they also checked during their routine visit. But as if now it is not under warranty and its not even over a month that they claim to have checked both indoor and outdoor unit for proper functiniong.

Hitachi is asking me 2300 rs for gas charging and 385 rs for routine visit after warranty has expired.

I feel if their mechanics cannot check the Ac during the routine visit and somehow they fix the problem temporarily.. and the consumer has to bear the cost of proor after sales service.

i rather feel one should never biu hitachi they have poor service in gurgaon and when now i have called a private mechanic to fix the same thing he has diagnosed the problem in a better manner and greater effectivenesss as to where was the source of leak...rather than just gas charging which hitachi guys could not detect...and simply ask money for after warranty repairs..

Useless hitachi air conditioner which goes not work
I have bought a Hitachi 5star AC on the 17/05/2011, with a 7 day window it stopped working. No one came to repair it after registering a complaint with hitachi's call center. Even the dealer (Gizmos from audio voice DLF city center mall) refused to send any one to repair the AC.

Rgds
Akshay
[protected]@gmail.com

I have bought a Hitachi 5star AC on the 17/05/2011, with a 7 day window it stopped working. No one came to repair it after registering a complaint with hitachi's call center. Even the dealer (Gizmos from audio voice DLF city center mall) refused to send any one to repair the AC.

I paid a local electrician to repair it. Again after 1month it has stopped working, and the same problem.

I am very un happy with this company and extremely dissatisfied with both company and dealer.

Rgds
Akshay Mehrotra
[protected]@gmail.com

We are facing problem of tripping the AC since we purchased our 3.5 ton AC. Every time it remains non-functioning and after hundreds of phones to local dealer MANORANJAN, Kota, a mechanic comes and reset it. He told that "Ye to aise hi chalega"
I am very panic after expending 96000 rupees to buy a hitachi produt and not getting services satisfactorily. Please look into the matter and resolve the problem permanently.

Hope to get a solution,
Yours painfully,
Sunil Sharma.
B - 355, Talwandi,
Kota - 324005
Mob No [protected]
[protected]

I had purchased Hitachi Atom 2T from its authorised dealer M/s FREEZE Engineering at Mahabalipuram. Within one year of its installation one indoor unit stopped functioning suddenly. I had lodged a complain with the dealer who had taken the electronic card of the indoor unit nearly two months back. Hitachi has also been intimated and received conformation to my mobile no. [protected] to rectify the problem at the earliest. Even contacting the company went in vain. I am also trying frantically to contact the dealer but he is not available as the company has not sent back the rectified card which the dealer had intimated to me. I feel the India operation of the renowned company HITACHI is not upto the standard as the mother company claims. After paying nearly a huge amount for the product I feel those original Indian companies are much more service friendly than these foreign organisations. I recommand one and all to go for products manufactured by exclusive Indian companies like the TATAs.