Hitachi Home & Life Solutions India [HHLI] Complaints & Reviews

We have a hitachi split ac 1.5 tonnes ace model. The ac has stopped cooling since past 20 days. We made a complaint to hitachi customer care number on 25-5-12 vide complaint number [protected].
As per hitachi's commitments to its customers the customer care provided a timeline of 48 hours within which the problem will be resolved. Accordingly a mechanic visited our home on 28-5-12 (way past the 48 hours commitment) and informed us that he cannot fix this problem and another technician will visit us the very same day to fix it.
Since then nobody has visited and the ac is still not fixed. We have been continuously following up with customer care since then. On 01-06-12 mr. Parikshit from hitachi customer care informed that they have sent several reminders and the problem will be resolved on the same day (I.E.[protected]. He also provided number of service center M/S fusion services in kaushambi area of ghaziabad. The number provided was[protected]. To much of our disappointment, this number never gets answered. So far we have been able to get connected on this number only twice (after continuously ringing the line for atleast an hour each time). Last call on this number was attended by ms. Chandni who informed that the problem has already been assigned to the mechanic and it will be resolved by today evening.
After waiting for the whole day, no one turned up and the ac still waits to be fixed.
With the scorching delhi summers, this is a very frustrating experience. One that is not acceptable from a company like hitachi. Hitachi acs are not only one of the most expensive in market, their service charges are equally high. When a consumer is ready to bear the higher cost, they will expect a peace-of-mind as long as after-sales support is concerned.

But it looks like hitachi is too busy selling more of their bad quality air conditioners in indian market than fixing the problems faced by existing customers.

We already regret buying an ac from hitachi. A local air conditioner manufacturer would have provided much better support.

I purchased Hitachi Window Air Conditioner on 9th April'12 through authorised dealer of Hitachi. AC has problem of low cooling. I registered the complaint with Ghaziabad Customer care (Ph:[protected] on 25th May'12 (Complaint No. [protected]) since then i am calling customer care daily & they are making false commitment of sending technician but, nobody is comeing from Hitachi to attend the complaint.

Very Poor Service.

Regards,

Ritesh Jain
Mob: - +91 [protected]
Mail: - ritesh.[protected]@gmail.com

I purchased one 1.5 ton split air conditioner direct from Hitachi on March 24, 2012, from the day of installment it is giving loud sound which is not bearable, two time service engineer came, they could not repair / correct.
I think its manufacturing defect, need an expert to repair or machine is to be repaired immediately, its summer time, we are facing difficult time, we cannot tolerate sound.

request support please.
regards
T R Chaudhary
[protected]

I have purchase a hitachi AC on Date 07.07.2011 but its right swing is not working .Its dealer Durga Enterprises says that my AC is well in warrenty but it is not cover swing motor So I have to pay for that repair The Company is silent about it Please help me.
regards.
Rashmi
MIG,B-125 Ashiyana phase 1
Moradabad....

Hi,

This is in regards to issues I have been facing since last two days. In April I purchased the best 2 ton available and since then I was not using it because it was installed through Hitachi in my living hall.
On Monday I first used it as my guest came ands to my surprise the unit was as good as not working. I logged a complaint in evening and I was told that your issue will be resolved in 48hrs.I told that if it can be treated as priority request as I have my guests and would be here for a week. The rep said they would get it rectified soon
Since then I have been making multiple calls and every time the folks said that we have marked the request as urgent and I will get a call. From first day I have been asking them if they can give me number for local center from where technician would come so that I can follow-up and every time they said they don’t have it.
Today morning when I again called the agent I spoke was Karan ashani who said the same thing. Post multiple calls in evening I again got this guy who then said I to take number of local center and if I can follow-up.
Then I asked that why w as it not shared with me at first time , I later asked if I can speak to his supervisor for which he denied saying that there are none and asked me to redial and press 2 where I would get supervisor. When I did this the person told that all supervisors leave at 6 and there are none.

This is worst customer service I ever faced and when I needed the best support I did not get. I trusted this brand considering best customer service to which iam getting worst. It’s been two night and now three that there is NO FOLLOWUP and my guests are staying even I buying the best AC.I would not recommend this brand to anyone neither would buy any products and if possible please take the unit back and refund me.

We have bought 2 Hitachi AC from Hindustan Refridgerations, Daryaganj, NEW DELHI about one and half years back.

Now this summer season, when I started them, BOTH THE ACs ARE NOT IN WORKING CONDITION, one is making too much noise and other is not giving proper cooling.

When I lodged a complaint at Hitachi, they have given us assurance of service within 48 hours, but more than a week has been passed and nobody has attended the complaint.

We also have O-General ACs which are about 3 years older than above Hitachi ACs, but O General ACs are performing very good without any need of service from past 4.5 years.

SO....NEVER BUY HITACHI AC......
ALWAYS GO FOR O.GENERAL...

sir,
I am ruchira sharma .We had purchased air conditioner from the COOLTECH CORPORATION chandigarh 2 yrs back . Since then we havent received any service from the company . It is very dissappointing on behalf of the company that we have filed a complaint with Mr. Nirav and Mr. akki of the company on a telephone call,even then no action has been taken .Our complaint ID is [protected]. Kindly consider our complaint or else we would be compelled to take a legal action against the company. Kindly frwd the reply us at email id [protected]@gmail.com.

It has been more than one week since I have made request (No. [protected]) for change of compressor (in warranty) of my Hitachi air conditioner. The technician came the next day after making the complaint and told me that the machine shall have to be sent to the service station and it will be serviced properly and be fixed at my place the next day. He also told me that last time when i got my ac serviced, the service personnel broke my ventilation system.

However, i had to make some 150 calls to the service station personnel but I got no response. Then i got the number of Area head, Mr. Prakash ([protected]) to whom I have to make 4-5 calls to area head but there was response from his side as well. Commitments were made every time but to no avail. I even sent a mail to the customer care of Hitachi but no response.

My ac was finally lifted after 5 days of harassment and I was informed that my ac will be returned the next day. However, it has been two days and again there has been no response and that too after they gave me confirmation that it will be sent next day. Yesterday (Saturday, 26/05/2012) I called them and asked them 4 times if they will deliver it today i.e. sunday and the guy confirmed. Now i called them up and they told me that how can they deliver it on a sunday.

I have never regretted buying anything this much. Worst experience ever and mental harassment as well.

Poor service and worst staff.

Nobody should ever go for Hitachi products ever.

Regards
Shaveta Goyal

I purchased one HITACHI Window AC ON 16.05.2012 from Great Eastern at Salt Lake, Kolkata. Till 24.05.2012, installation has not been done despite repeated request to Dealer and the customer care unit of Hitachi. There is no action, no response, nothing. I am an ordinary customer and having a sense of being cheated by the Company and the dealer. Address of the dealer is AB-17, Salt Lake, Kolkata-64.


DEBASISH MITRA
[protected]

My Complain:

I have purchased a 1.5T Window AC from "Great Western Trading Co" on 13th May 2012 and wait for 1week to install my AC.
On 18th May 2012(Friday) at 8:00am I called directly to HITACHI customer care to install my AC (Install request Number: [protected])and they told me that your AC will be installed by 48hrs.
1st call:- I have waited upto Saturday evening and called again to HITACHI customer care and they responded that by Sunday 10.30am your AC must be installed.
2nd call:- I again called on Sunday 10.00am to HITACHI Customer care, and a lady told me that Sunday is not possible to install we can do it by Monday 9.30am.
3rd call:- On Monday, I called to customer care again and they told me to contact Jasur Road, Kolkata. and I called several time to them but no one picked up my call.
4th call:- Again I called to customer care on Monday and they gave me technician's GOPAL GULI's phone number and I called him and he responded like he is busy with some other stuff and disconnected my call when I asked that my case is also high priority.
5th call:- Again I called to customer care on Tuesday morning to let them know that my AC not yet installed but they told me that we will do it soon by putting my case in high priority list.
6th call:- Again I called on Tuesday evening about my status and they told me that you case will be handle soon.
7th call:- Again I called them at Tuesday 9:00pm and the same response I received from them.

By mail communication:
1) I also mailed on 05/21/2012 to customer care: [protected]@hitachi-hli.com
********************************************************************************...⇄
"Hi All,

I am very disappointed by taking HITACHI AC. I purchased it from Great Eastern Trad. Co, Baguati(Kolkata) and I have logged a ticket on 18th May 2012 at 8.00am to install my AC and customer care told me that your request will be attended by 48hrs. but till 21st May 2012 no body from HITACHI didn't take any action for my request. During this period I called at least 10times to Customer care but they gave me Jasur Road service office number and no body picking my phone when I called them. So at last I got the technician name from Customer care like Gopal Guli and also I called to that guy and he told me that he is busy with some other stuff. So I lost my temper and asked him that "Is my AC installation is low priority?" but he replied me that he could not make any time for me.By this situation what can I do????

Also I called to customer care at 9:00 am again on 21st May 2012 and inform that I am going to install my AC from Private party. So they told me that " The 1year warranty not going to apply, if you install it by Private party.

If your Service is poor then why I will suffer? and if I install it by my own then you know that I am not satisfy with your service and why you can say that you are not going to provide the 1year warranty.

Respond me immediately otherwise I will take serious action against you.

From,
Jagabandhu Nayak
Phone# [protected]."

Received response from Customer care executive MOHIB:
"Dear Sir,

Thank you for writing to us with regard to installation of your Window Air Conditioner.

Please accept our sincere apologies at the severe discomfort faced by you. We regret the long unresolved experience and the trouble you are undergoing in following up this matter again and again.

Our Service Center will attend to your request by 23/5/2012 after an appointment with you.

If you need any further information, you can reach us at our Helpline number[protected] anytime or just reply to this email. Our team of engineers would be glad to help you out.

Warm Regards,
Mohib
Hitachi Home & Life Solutions (India) Ltd. "
********************************************************************************...⇄

On 23rd May 2012 evening, I have sent another one mail:
"Hi Mohib,

As per my previous mail, I have requested for installation on 18th May 2012 but still no action has been taken from your end. Today is 23rd May 2012 and your commitment for installation ends today. Now I am going to request Private party to installation my AC.
I confirmed that your commitment having no value. So I can't wait for you to install my AC till end of Summer Season.

Please consider the 1yr warranty for AC. So that I can install my AC tomorrow from my own expenses.

Request you to don't hang me any more with any other commitment. Reply back me soon.

From, Jagabandhu Nayak
Phone:[protected]"

But I didn't receive any response from them after that. What I need to do now????
Now I am planning to request Private party to install my window AC. If HITACHI Service center not provide service on time then how much time I will be wait more. and if HITACHI providing POOR service then they should not have any right to say like "They are not going to provide 1yr warranty, if I will install by Private Party". I should entitled to get 1yr warranty in this case.
Please suggest me in this regard.

Jagabandhu Nayak
BD-187, Kamal Park, Tulika Apartment,
Kestopur, Kolkata-7000101.
Email: nayak.[protected]@gmail.com

MORE THAN 15 DAYS HAVE PASSED AFTER REGISTERING THE COMPLAIN AND GIVING REMINDERS TOO, BUT TILL DATE NOBODY TURNED UP FOR ATTENDING THE COMPLAIN.
THEIR SERVICES ARE SO SLOW, I SHALL NEVER RECOMMEND ANY BODY TO BUY HITACHI REFRIGERATOR.
THEY ARE LEAST INTERESED ABOUT THE PROBLEM THE CONSUMER IS FACING.
NEVER EVER GO FOR HITACHI

POOR AFTER SALES SERVICE OF HITACHI AIR CONDITIONERS
we purchased 9 hitachi 1.5ton air conditioners .
the ac's are still in warranty period and we have started facing problems in almost every ac this summer
sometimes it is gas leakage problem aur sometimes it is some other problem.
every ac comes up with a new and different problem

on complaining about the malfunctioning of the ac the customer care executives give 48hrs as the deadline for the complaint to get attended but no executive actually turns up to your place for the solution.
even the phone numbers provided on internet work time to time.

in this scorching heat the kind of after sales service given by hitachi is a real flop show for the company.
never buy hitachi ac
poor service during the most needed time of the season.

Sub:- Negligence by management team
I am piyush from New Delhi region I purchased a new air conditioner 1.5 tonnes of hitachi 2months back from vijay sales (vikash marg) outlet of Rs 25690 having model no RAW318KSD and cash memo number is 75-DVM03-12SIAOUF 27 AND DATE OF PURCHASE is 25th march 2012.
This is such a biggest negligence by Hitachi (AC) management team s we can say that poor response by Hitachi.
After purchasing Hitachi (AC) on 25th march 2012 no one came for demo from Hitachi till my intimation. My AC has installed in my room with in week after date of purchase which is conduct by Hitachi and that time he called twice and thrice time for installation but no one came for demo from Hitachi.
Thing is that whatever product I received from dealer it was faulty from the beginning but installation engineer could not intimate me as that time weather was cool or we can say that it’s not favorable for AC that time but now a days weather is so hot at delhi and when I check all functions / Mode which is in Hitachi AC some of mode not working properly. ( I thought that I could not operate properly or there is some thing missing in my operation) and dialed customer care officer on 19 of may 2012.
Today (21st may 2012) one Engineer came and check AC and told me that there is a issue in Circuit as well as motor. ( as Ac was faulty from the beginning).
Then I talk with customer executive first he told him it’s a company responsibility to call every customer for demo why because ? just for confirmation weather our product is working properly or not for good service. but
When I discussed with my problem then suddenly he was completely deny from the current statement and told it’s only customer responsibility to intimate for demo.
Now I have question from all management team whose working at Hitachi (AC ) Division.
Whose responsibility for demo intimation ? (Customer or Company)
IF customer then I am not agreed with u as because u r itself a unique company to provide such facility. And on the other hand as per my experience every company contact to every customer for best service.
But u don’t it’s a big ???????
On the other hand if you had given a demo at right time at the beginning then definitely problem arrest in the starting phase ( as manufacturing defect) in that case I fight with dealer for complete replacement of my AC but know a days it’s not possible for me because it’s 2 months passed away.
So tell why this thing is happened? As we are suffered lots just because of wrong management policy made by Hitachi.
How could customer know it’s customer responsibility to intimate u?
Why customer faith with ur statement if this thing is happend.? as we seems that Hitachi is a brand for best AC

I want complete explanation from u all
I am waiting for ur response.
Thanking you,
Piyush
( New Delhi ) India
[protected]

Dear Sir/Madam

This is for your kind intimation that on 19th of May, 2012, I have purchased a Hitachi 1.5 Ton Split A.C (Model No.: RAC518HEDD) from Ma Tara Electronics, 182/7, M.B. Road, Birati, Kolkata-700051 through Chalan No.4215. Accordingly on that very day I have booked a complain for installation ( Comp.No.[protected]).

Now my some direct questions to the Management concerned are that :

I. Being a customer why should I be compelled to wait for LONG 48 hours FOR INSTALLATION ,when I have purchased the A.C IN EXTREMELY HOT AND PAINFUL WEATHER CONDITION?

II. Is not this system directing towards the weakness and wrong manpower allocation system and will create CUSTOMER DISSATISFACTION MAINLY IN CASE OF PEAK SEASON OR DURING THE EXTREMELY HOT CLIMATIC SEASON LIKE SUMMER?

III. I HAVE PURCHASE MY MACHINE ON 19TH OF MAY,2012 BUT NOBODY TILL TODAY I.E. 22ND OF MAY, 2012, PLEASE CALCULATE THE HOURS ( NOW IT IS MORE THAN 62 HOURS ) CONTACTED ME OR RANG ME EXCEPT MYSELF ( CALLED CUSTOMER CARE MORE THAN 12 TIMES AND JESSORE ROAD SERVICE CENTER SEVERAL TIMES WITH NO RESPONSE INCLUDING THE IN-CHARGE MR. ASRAF ON [protected]). AS IF AFTER PURCHASING HITACHI MACHINE IT'S MY RESPONSIBILITY TO HUE AND CRY FOR INSTALLATION. TELL WHAT KIND OF AFTER SALES SERVICE IS THIS FROM A HOUSE LIKE HITACHI?

I HOPE YOU WILL CONSIDER THE CUSTOMER SATISFACTION WITH TOPMOST PRIORITY NOT STICKING WITH THE RIGID AND NON CUSTOMER FRIENDLY POLICIES IN FUTURE .

THANKING YOU.
WITH REGARDS

DEBASISH BHATTACHARJEE
57, KAMAL PARK
BIRATI
KOLKATA-700051.

The WORST Customer Care Service EVER for a product in India. I lodged the complaint and its age now is more than a month and still it is not attended. I wonder how they manage the people to attend a customer's complaint.
This will create a bad reputation to the company future growth.

Hi,

I had lodged a complaint of “service” of my Air conditioner on 3st May,2012.The service request number is [protected]. At that time it was committed that the complaint will be attended by our engineer within 48 hours. For the past fifteen days I am continuously calling at call centre numbers but no respite. No one has the visibility about the status of complaint , every time executive ensures that the same will get attended within two hour or so but after till day status is same. It is first time I had purchased any Item of Hitachi and I was very satisfied till date with the product. But now I am very disappointed with the after sales services.

Please help in getting the problem resolve.

Regards!!
Shailesh Kumar Pandit
B1/12, concor housing colony
container corporation of india
ICD, dadri UP-201311

my window AC has a problem of ice formation since 27 april 2012. thrice i have got the AC checked up at jhansi but the authorized dealer RAM RAJA ENTERPRISES have not been able diagnose the problem! I have also contacted the HITACHI complaint cell (complaint No. [protected]),but they have also not been able to help! I have PAID Rs 2650 for repair of the AC but the problem persists. pls help!

I am living in baguiati,kolkata.i bought a split AC from great eastern, baguiati on 15/5/2012.Installation time was on 16/5/2012.But till today installation has not been done by Hitachi Company.i am taking leave from my office since last three days by thinking that installation service may be done as per taking knowledge from Great Eastern,the shop.But then i called on Hitachi Help Centre and i gotta know that there is no registration has been done from mycell no i.e.[protected],they have no knowledge about installing AC in our home.then i went to great eastern shop last day for complain purpose,and they told me that they has interchanged a wrong call no with Hitachi but assured me last day that they will come today.But today morning when i again called to the help centre of Hitachi,they told me they still have no knowledge regarding installation of AC.My mother is a patient and she needs to stay in the cool environment of AC,so we bought that immediately,but their is no results,it is just kept as unused material in our home.So please help us for the sake of my ill mother

My contact No:[protected]

.I NEED JUSTICE!!!

I HAVE PURCHASE HITACHI SPLIT AC APPROX 3 MONTH AGO. BUT IN THIS THREE MONTH 3 TIME GAS LEAKAGE AND WHEN I COMPLAIN THEM THEY ARE COME AT HOME AFTER 5TO 6 DAYS
AND TAKE AC ON THEIR REPAIRING CENTER. BUT MY PROBLEM IS STEEL CONTINUE SO I SAID THEM I WANT REPLACE THIS INSTRUMENT BUT THEY ARE NOT AGREE ABOUT THIS.SO I AM REALLY DISAPPOINTED ABOUT THIS. MY NAME IS ROANK SHAH AND MY CONTACT NO:[protected]

My Hitachi 1.5 Ton Window AC went to Hitachi Service Centre for
change of compressor. It returned from service center on 7th May
and was installed. On 12th of May, I noticed that some of its functions
are not working properly. Since they used to work correctly before
going to the service station, I reported it immediately to the Hitachi.

But they are saying that the some component PCB has to be
replaced and I will have to bear the cost. Why should I bear the
cost of something that Hitachi guys have broken ?? They should
replace it free of cost. Prior to going to Hitachi Service Centre it
was working fine.

Subal