Hitachi Home & Life Solutions India [HHLI] Complaints & Reviews

MORE THAN 15 DAYS HAVE PASSED AFTER REGISTERING THE COMPLAIN AND GIVING REMINDERS TOO, BUT TILL DATE NOBODY TURNED UP FOR ATTENDING THE COMPLAIN.
THEIR SERVICES ARE SO SLOW, I SHALL NEVER RECOMMEND ANY BODY TO BUY HITACHI REFRIGERATOR.
THEY ARE LEAST INTERESED ABOUT THE PROBLEM THE CONSUMER IS FACING.
NEVER EVER GO FOR HITACHI...

POOR AFTER SALES SERVICE OF HITACHI AIR CONDITIONERS
we purchased 9 hitachi 1.5ton air conditioners .
the ac's are still in warranty period and we have started facing problems in almost every ac this summer
sometimes it is gas leakage problem aur sometimes it is some other problem.
every ac comes up with a new and different problem

on complaining about the malfunctioning of the ac the customer...

Sub:- Negligence by management team
I am piyush from New Delhi region I purchased a new air conditioner 1.5 tonnes of hitachi 2months back from vijay sales (vikash marg) outlet of Rs 25690 having model no RAW318KSD and cash memo number is 75-DVM03-12SIAOUF 27 AND DATE OF PURCHASE is 25th march 2012.
This is such a biggest negligence by Hitachi (AC) management team s we can say that poor response by Hitachi.
After...

Dear Sir/Madam

This is for your kind intimation that on 19th of May, 2012, I have purchased a Hitachi 1.5 Ton Split A.C (Model No.: RAC518HEDD) from Ma Tara Electronics, 182/7, M.B. Road, Birati, Kolkata-700051 through Chalan No.4215. Accordingly on that very day I have booked a complain for installation ( Comp.No.[protected]).

Now my some direct questions to the Management concerned are that :

I....

The WORST Customer Care Service EVER for a product in India. I lodged the complaint and its age now is more than a month and still it is not attended. I wonder how they manage the people to attend a customer's complaint.
This will create a bad reputation to the company future growth....

Hi,

I had lodged a complaint of “service” of my Air conditioner on 3st May,2012.The service request number is [protected]. At that time it was committed that the complaint will be attended by our engineer within 48 hours. For the past fifteen days I am continuously calling at call centre numbers but no respite. No one has the visibility about the status of complaint , every time executive ensures that the same will get...

my window AC has a problem of ice formation since 27 april 2012. thrice i have got the AC checked up at jhansi but the authorized dealer RAM RAJA ENTERPRISES have not been able diagnose the problem! I have also contacted the HITACHI complaint cell (complaint No. [protected]),but they have also not been able to help! I have PAID Rs 2650 for repair of the AC but the problem persists. pls help!...

I am living in baguiati,kolkata.i bought a split AC from great eastern, baguiati on 15/5/2012.Installation time was on 16/5/2012.But till today installation has not been done by Hitachi Company.i am taking leave from my office since last three days by thinking that installation service may be done as per taking knowledge from Great Eastern,the shop.But then i called on Hitachi Help Centre and i gotta know that there is no registration has...

I HAVE PURCHASE HITACHI SPLIT AC APPROX 3 MONTH AGO. BUT IN THIS THREE MONTH 3 TIME GAS LEAKAGE AND WHEN I COMPLAIN THEM THEY ARE COME AT HOME AFTER 5TO 6 DAYS
AND TAKE AC ON THEIR REPAIRING CENTER. BUT MY PROBLEM IS STEEL CONTINUE SO I SAID THEM I WANT REPLACE THIS INSTRUMENT BUT THEY ARE NOT AGREE ABOUT THIS.SO I AM REALLY DISAPPOINTED ABOUT THIS. MY NAME IS ROANK SHAH AND MY CONTACT NO:[protected]...

My Hitachi 1.5 Ton Window AC went to Hitachi Service Centre for
change of compressor. It returned from service center on 7th May
and was installed. On 12th of May, I noticed that some of its functions
are not working properly. Since they used to work correctly before
going to the service station, I reported it immediately to the Hitachi.

But they are saying that the some component PCB has to...

I purchased 3 Hitachi A/Cs in September 2011. One of the A/cs is giving trouble right from first day. Although I have lodged many complaints but the problem still remains unresolved, Even the customer care has stopped listening now and nobody is coming after lodging complaint for defect or even service during warranty. Even emails sent to customer care are getting no response. Nobody should buy Hitachi..

Suffering Customerbr...

I Jaya from Ahmedabad, purchased HITACHI 1.5 TON KAMPA A/C RAU318KSDD 3 STAR on 07/05/2012 and Installed on 08/05/2012.


I have purchased this AC from your Dealer Bhagwati Electronics, Shop no. 3, Kena Complex, Motera, Sabarmati, Ahmedabd.

After purchasing this AC I felt no cooling and It was also very noisy so I have registered complain with your Customer Care,

Technician visited at...

Dear all,



theis is one of your tortured customer which had made a mistake by taking Hitachii AC. I am sorry to say but a company like Hitachii gives a services like theis i was not aware. and if i would have been theen no ways theought of taking a AC fro m Hitachii. I had given a complaint for not working of display on 28the of April which have been not resolved as of date,but now thee second complaint of AC...

I purchased Hitachi 1.1 ton ac in 2010. This AC stopped cooling on 20 April 2012. I made complaint on 22 April 2012 and ac was taken by their service centre Fusion Services Noida on 23 April 12 and I was informed that cooling coil of the ac is defective and has to be replaced. But it is very disgusting that company like Hitachi is not repairing my ac because they don't have stock of those cooling coil. I ve not rceivef my ac till today...

Hi

I bought an Hitachi 1.5 ton window AC on 8th April 2012 from Croma. Just 1 monthe after thee date of purchase, the AC stopped cooling. I registered a complaint on 8th May 4 o clock in thee morning.
The next day , a technician came and said theat the gas has leaked out. I don't want a gas refill. I don't understand how could an AC stop working withein 1 monthe from thee date of purchase. I want my AC to...

Hi All,

Please never buy any product of Hitachi in India, the service is very poor and talk to customer care representative is just waste of time even there is no way to escalate your problem; nobody is there to look into your problem. If you will try to call service center, nobody will pick your phone, or else it will get transferred to wrong department even if you are selecting the correct option on call. I made a service...

The installation of our split ac 1.5 ton I clean model was started by hitachi customer care people on 08.05.12 but could not be completed due to lack of expertise.and the owner made a commitment to get it done in his own supervision but did not turn up even after a period of 3 days. It seems that we have made a mistake by changing our existing ac to hitachi, as the quality of service is visible. The product and or service seems to be not...

WE HAD BOUGHT 1 HITACHI A/C BUT SURPRISE TO SAY THAT THE WORST SERVICE PROVIDER . IF WE BOUGHT THE WELL QUALITY GOODS WE WILL PREFER THE VERY SHARP & PROMPT SERVICE FROM THE COMPANY . BUT THIS COMPANY IS SO WORST THAT AFTER MAKING SEVERAL COMPLAINTS TO THEM NO BODY IS GOING TO ATTEND AT . WE THOUGHT THAT THEY WOULD NOT ATTEND ANY THING WITH IN THE PERIOD OF WARRANTY AFTER THAT THEY WILL DISTURB US . IF THEY HAVE TO PROVIDE THAT KIND...

Re: RMA is 36849308 ~213218
Inbox
x
[protected]@hgst.com

Apr 24

to me
Dear Sir/Madam,

Thank you for contacting HGST Asia Pacific Technical Support Centre.

We have received in the drive that you sent under RMA 36849308 on 12th April. A replacement drive will be shipped out soon.

Thank you.


Regards, TechSup
#############################################br...

I have Hitachi window A.C. 1.5T (RAT318 HRD). I have purchased that A.C on dated 14 April 2011. I have faced a problem of no cooling and lodged a complaint for the same on 19 march 2012. Technicians have visited and said to me that there is a leakage of gas and they took the A.C to the service centre for repairing and delivered it back after one week.
Now after one month the warranty of my product is expired and the problem is still...