Hitachi Home & Life Solutions India [HHLI] Complaints & Reviews

This is a complaint against worst service of Hitachi..i regret of my decision of buying a Hitachi AC..
Last year i bought 1.5 tonne AC of Hitachi and because of some minor problem, i called service boy from hitachi for repair..though he rectified that error but in the process he broke the auto-swing flap, which he promised to rectify/ replace within a week. however no one turned up..
This summer again we made several complaints to hitachi service centre but the problem persists..once a service boy came at home and without even rectifying the problem demanded money as a visit charge which was refused to be paid...
after that several calls have been made to hitachi service centre but the problem remain unattended..
this poor service at the end of a company is unwanting and has gone beyond the tolerable limit..
It is strongly recommended that nobody should buy any product from this company..

PURCHASED HITACHI SPLIT AC ON 29TH FEB 2012 FROM ASHA AND COMPANY CIVIL LINES ALLAHABAD. AC WORKING PREFECTLY TILL FIRST FREE SERVICE DONE BY HITACHI TECHNICIAN ON 11TH JUNE 2012. NEXT DAY PCB PROBLEM STARTED. SENSOR NOT WORKING. REMOTE IN PERFECT WORKING CONDITION YET IT WAS TAKEN AWAY BY HITACHI TECHNICIAN ON PRETEXT OF REPAIR AND NEVER RETURNED. PCB DISPLAY CHANGED SEVERAL TIMES OVER A PERIOD OF SEVERAL WEEKS AND FINALLY ON 7TH JULY 2012 TECHNICIAN TOLD SENSOR NOT WORKING WAS DUE TO CFL LIGHTING IN ROOM. THEN DC MOTOR OF AC STOPPED WORKING. RED LIGHT BLINKING 9 TIMES. TECHINICAN SAYS SPARE PARTS HAVE TO BE ORDERED FROM LUCKNOW. FOR THE PAST ELEVEN DAYS SPLIT AC LYING DEFUNCT AND NON FUNCTIONAL. HAVE MADE SEVERAL COMPLAINTS VIA PHONE TO LOCAL SERVICE CENTRE AND VIA EMAILS TO HITACHI CUSTOMER CARE ([protected]@hitachi-hli.com) BUT NO RESPONSE HAS BEEN RECEIVED.

PLEASE SOMEBODY HELP TO HIGHLIGHT THIS MATTER AND IF THERE IS ANY WAY TO BRING IT TO ATTN OF HEAD OFFICE / GENERAL MANAGER HITACHI IN AHMEDABAD OFFICE.

SUB STANDARD AND REALLY POOR SERVICING BY LOCAL SERVICE CENTRE ALSO ..NO RESPONSE FROM THEM .. THEY EVEN TOOK AWAY BRAND NEW REMOTE AND NEVER RETURNED SINCE. AND NOW AC LYING DEFUCNT.
HITACHI LOCAL SERVICE CENTRE DETAILS : URBAN MARKETING HITACHI ALLAHABAD < MR PAWAN/ MR SANDEEP>
PH :[protected], [protected].

HITACHI CUSTOMER CARE HELPLINE NO IS USE LESS THEY DO NOTHING BUT GIVE A COMPLAINT NO AND FORWARD IT TO YOUR LOCAL SERVICE CENTRE. NO IS[protected].

I HAVE MADE SEVERAL REQUESTS TO DEALER AND TO SERVICE CENTRE AND TO HITACHI VIA EMAIL <[protected]@hitachi-hli.com>
TO CHANGE MY FAULTY SPLIT AC < DC MOTOR BREAKDOWN AND THERE ARE NO SPARE PARTS AVAILABLE IN ALLAHABAD FOR REPAIR> BUT NO ONE IS BOTHERED TO GIVE ANY RESPONSE.,

KINDLY SOME ONE HELP ME BRING THIS ISSUE TO HIGHLIGHT OF GENERAL MANAGER HITACHI HEAD OFFICE

Mr.Shinichi Iizuka,
Chairman,
Hitachi Home & Life Solutions (India) Ltd
Abhijeet,
9th Floor, Mithakhali Six Road
Ahmedabad 380 006



I WOULD BE REALLY GRATEFUL FOR ANY HELP RECEIVED.

DR. VARUN KWATRA
ALLAHABAD
M: [protected].
EMAIL ID : [protected]@hotmail.com

I purchased a Hitachi 1.5T AC from Croma Store MegaMall Gurgaon (Price 34090/-)
It was promised to be delivered and installed on 13th July 2012.
It was delivered on the promised date but the installation was not done.
On the second day 14/7/2012 when the installation was done, it was found by the Company represetative that the Compressor and the Air Swings are not working.
He immediately lodged a complaint and it was promised that it would be attended within 48 hrs. It is the 4th day from the installation day and no one has still bothered to visit and rectify the problem.
There has not been a single call also to understand the problem or give a date. My family including a 1 year old kid have to sleep in the heat and humidity as I had disposed off my earlier AC at the time of this new AC installation.
Jaun Rizvi ([protected])

Hitachi Window AC ( WINDOW AC - 2.0TR CLASS HITACHI SUMMER QC- RAV322ESD) Complaints & Reviews - Faulty A/C part since day 0
WINDOW AC - 2.0TR CLASS HITACHI SUMMER QC- RAV322ESD
Location: Paschim Vihar Delhi, India

Amit Lal on Jul 4, 2012
Faulty A/C since day 0
I bought and got installed a new Hitachi WINDOW AC - 2.0TR CLASS HITACHI SUMMER QC- RAV322ESD Window A/C from Hitachi Authorized Dealer – “SUPER Electronics, Super Electronics Private Limited Wz-44/2b,Krishanapuri Outer Ring Road,Vikas Puri,Opp Pasty Palace New Delhi - 110018 ( Ph[protected]
The A/C was bought on 04 jULY 2012, and was noisy from Day 1 . I filed a complaint on 6th July, after which Hitachi engineer visited after 3 days , did some adjustment, and claim complaint was resolved. A/c Started making the same noise immediately after he left , again filed a complaint on 10rd July 2012 with Hitachi, Same engineer visited again, and this time noticed nothing, He informed me that he will get it replaced next day. I also contacted “Super Electronics” , who claimed installation is perfect from their side, and they have no responsibility. It’s the company that is at fault.

What is my fault in all this - I bought a TOP company A/C from its authorized dealer, and its not working since day 1 ( ~ 4th July, and I am complaining regularly since then, there is still no resolution.. I am absolutely harassed by your company officials and your dealer.. Please let me know if there is some one who can help ( without redirecting me to next person), or is consumer court the only alternative.

Regards,
Amit Lal (ph - [protected] )
Add – Paschim Vihar Delhi 110063

I had purchased 5 ton air condition two years ago direct from hitachi company. We have been shifted in home now. My product is out of warranty. I had registered my complaint on customer care on july3rd 2012 and continously calling them since then. They have no follow up for complaints. my complaint no. is [protected] in the name of sushil singh. pls do something.

I have complained of no colling of my refrigerator on 23 june to hittachi customer care and after regular calls there enginier visited on 30 june and said that compressor has to be replaced he even took visiting charges from us even though our problem was not solved.since then no one is answreing about our complaint and the customer care persons are also behaving very roudly.. Today is 15. July its almost 22 days of my complaint and it has not been attended yet

We bought our 2 ton Hitachi Window Ac from Pankaj Electronics Massod pur Vasant Kunj New Delhi on 18/ 3/ 12 . Its defective since we bought after many complaints & there visits they replaced the AC 2/ 6/ 12 but the new machine also had the same problem & they tried to repair it but worked for 2 days only & of no use the problem still exists . The knocking sound & as well the thermostat not working . There services are very poor & it seems the company is not bothered about the complaints we never expected this from a company like Hitachi .

Hi, I am Aditi. I bought a new AC from CROMA, Sector 22, Chandigarh on May 6, 2012. The AC got delivered on May 9, 2012. The piece which was delivered was damaged. I have logged the complaint so many times in Customer Care department but no response. I ave called in Service Center also but yet no response. Please help me............

I bought and got installed a new Hitachi Kaze 3Star Window A/C from Hitachi Authorized Dealer – “New Pankaj Electronics, Shop No.6, B-6, DDA Shopping Complex Mayur Vihar Phase-1, Delhi – 110091 ( Ph[protected]”
The A/C was bought on 13May 2012, and was noisy from Day1 . I filed a complaint on 1st june, after which Hitachi engineer visited, did some fan adjustment, and claim complaint was resolved. A/c Started making the same noise immediately after he left. I went out-station for 2 weeks, and after returning, again filed a complaint on 3rd July 2012 with Hitachi, Same engineer (Javed – Ph-[protected]) visited again, and this time noticed that fan was defective (broken casing), He informed me that he will get it replaced next day. After no response for 2 days, I contacted him again, he asked me to contact his senior Nadeem ( Ph – [protected]), I called Nadeem and he said that this was a defective plastic piece and so won’t be covered in warranty, I should contact his senior Mohit ( ph – [protected]) . I informed my problem to Mohit that my A/C is defective since day1, and I was being bullied and made to run from one person to another.. He too was of no help, he gave me his senior’s Number – Mr Shiv Kumar – [protected]) . This number was always unreachable. I also contacted “New Pankaj Electronics” , who claimed installation is perfect from their side, and they have no responsibility. It’s the company that is at fault.

What is my fault in all this - I bought a TOP company A/C from its authorized dealer, and its not working since day 1 ( ~ 15th May, and I am complaining regularly since then, and after 1.5 months, there is still no resolution.. I am absolutely harassed by your company officials and your dealer.. Please let me know if there is some one who can help ( without redirecting me to next person), or is consumer court the only alternative.

Regards,
Ashish Hari
(ph - [protected] )
Add – 20-F, Pocket 3, Mayur Vihar Phase-1, Delhi 110091

I have purchased one Hitachi 1.5 T Window AC (twin motor - 5 star), the purchase details and nature of the complaint and the sequence of events so far have been enumerated in the succeeding paragraphs:-

2. Purchase Details. The AC (RAT518ESD- 5 Star- 1.5 T Window) has been purchased from Vijay Sales, Delhi (Dwarka) - Invoice number78-DDW06-12SIAO 222 dated 27 Jun 12.

3. Nature of Complaint. On installation, I observed that the cooling is poor and moreover there is no change in the cooling even on reducing the temperature to 16 degree Celsius.

4. Registering of the Complaint. I called the customer call center no[protected] at Delhi and was given the complaint number - [protected] and was told that the technician would attend to the complaint after calling me and the same happened.

5. Action Taken on Complaint. One technician contacted me at 1154 hrs on 03 Jul 12 and told me that he would attend the complaint at 1330 hrs and he did come to my residence around the same time. After spending about 20 odd minutes he realized that the grill temperature cannot be measured as the temperature meter he is carrying is not working. I asked him that what would happen to my complaint, he replied that he will come back at 1730 hrs, however no one came to attend the complaint and neither did I receive any call from anyone. To my surprise when I again called the customer care, I was told that the complaint has been attended. I said, yes technically it has been attended but it's not resolved and the situation is the same for me. Then, on inquiring , what next?, I was told to write a mail to this address. Since then I have called the customer service a number of times but only got lip service from them.

6. I hope, this is not a part of a bigger organized fraud of selling defective ACs to innocent customers and tiring them up with these procedural activities instead of really acting to resolve the complaints.

I bought Hitachi iClean Split AC 1.5 Ton on 29-Apr-2012, from Rythm House, Sect-18, Noida.
After one and half a month, its cooling started getting low. When we made a complaint registered on 25-Jun-2012, they said it will be attended with in 48 hours. 9 days have been elapsed and even after several reminders, no one turned up to attend the issue.

The problems that I see:
1. Rude call center staff
2. They just don't forward the call to some senior for escalation
3. Call center is in Gujarat, so you'll have to make costly STD calls to call center -- just to listen music while you are in queue

I Purchased a Hitachi 2 litres A.C.(split) for my shop on 8th March, 2010 from M/S. Golden Refrigeration Co., kolkata. I had some problem in the compressor (outdoor unit) so i made a complain to hitachi service centre regarding the same on 30th may,2012, the complain no. for the same being [protected]. i was told that it will attended in next 48hours but till date there is no response nor did any technician visited.

Dear Sir
We are having a hotel in Asansol, West Bengal. We have purchased a Number of AC from your Distributor named "CHILLERS" from kolkata. We are facing a lot of problem against the product.
We are having Three(3) AC of 7.5 Ton out of which TWO(2) are not working.
We are having TWO(2) AC of 2.5 Ton out of which all are not working.
We are having TWO(2) AC of 1.5 Ton out of which all are not working.

Sir we have made complain but there is no action against this. we have also tried to contact your Servicing Centre from Kolkata and were also ready to pay the charges tu them they were Mr. Satish Jaiswal Proprietor of Sonam Home Appliances,48,Nr Shreebhumi Sporting Club, Cannal East,sree Bumi,Kolkata-70048 bearing contact no.[protected] & [protected] [/B]And also to Mr. Bikash Prasad Proprietor of Air Cooling Centre, 18b,Nr child Hospital, Dr Biresh Guha Street, Circus Avenue, Kolkata-700017 bearing Contact No[protected] & [protected].
But the tresult was vain. We only got the assurance that the guys are going to visit the place and will charge the money for visiting which we were ready for but till this date no one visited.

Sir kindly a request part if the person are available for this operation kindly do send them and we are going to be helpful against your kind favor.
We will be waitin for your earliest reaction against our problem.

Mr. Deb Dutta Roy
[protected]
Sormistha residency
Vivekananda Sarani,
Asansol, Burdwan-5

Dear Sir

With respect I want to inform you that my AC is not working properly from the beginning. For that I complained to the customer care. My complain no. is [protected] dated 4th June 2012. But no technician visited my house till date. Every day I am calling the customer care & they are telling the technician will visit tomorrow. In local service centre no one is receiving the phone call. One more thing I want to inform you that there are same complain of the people from my area.
So I request you to look into the matter and take necessary action against the people who is responsible for the negligence.
Further I want to inform you that if no one visited my house I bound to take shelter of law.
Thanking you.

Avinash Kumar Singh
50/A/1 Dr. J.R.Dhar Road
Radhanagar, Kolkata: 700028 PHONE [protected]

Location/place: Auraiya(U.P.)
Name of company/service: Hitachi split AC
Hi
I purchased Hitachi Kampa Split A.C. in May 2012.From the day one i have been harassed and 2 months have passed I have not been able to use the A.C. for a single day. Below is the description of what happened in order:
1) The dealer provided the wrong fitting kit which had thinner copper tubes and the technician welded the pipe on ends to make it thick without us knowing and fitted the A.C. in most shabby way.
2)As the fitting was done in a very poor state the gas leaked and cooling stopped.
3)We informed dealer and technician about cooling issue and they kept saying that its very hot weather.
4) Finally I complained on 15th June to customer care, complain#[protected] and was given assurance that someone will contact soon.
5)After waiting for 3-4 days we didn’t get any response so we travelled to Kanpur to the service station Popular Cooling and persuaded the person MrAjay to send some one soon.
6)As per our discussion it was agreed that the old fitting kit was incompatible and will be replaced and the new original Hitachi kit will be used and the amount by which the Hitachi kit costs more will have to be beared by us apart from the travelling cost of the technician. Also as the technician who fitted the A.C. very badly initially was Hitachi technician so the second time fitting labour charge will be borne by company.
7)Two technician come to our house we pay them whatever bill they present and they refit the A.C. and also refill the gas. They charge us 4500 for the kit plus the travelling expenses.We had a doubt about the price as old kit costed 2200 so we confirmed from the popular cooling office about the price and paid after the confirmation.
8)We complained to them that still the cooling is not proper but they say its fine and go away.
9)Later we found out from Hitachi’s customer representative themselves that the fitting kit for which we were charged 4500 actually has a retail price of 3000.
10)Also we again complain for the low cooling and they have been saying daily that someone will contact soon but no response.
11) I have also been mailing daily but have got no response.
Please provide us some assistance in this issue. We have spent so much money just on customer care calls and going to the service station. Customer care is very bad as they keep on repeating the same answers every time and never reply to mails.
Last 2 months we have been harassed to limit mentally and want this whole issue to end now.
Regards
Navneet Agarwal
Mob: [protected]

Dear Sir/Madam,

Hard Disk is not format properly in HDD drive enter the bad sector and hard disk capacity is 500GB.

We are humbly requested to you please do the needful at the earliest.

awaiting for your quick reply

Best Regards,
Santosh Kumar
[protected]

I My name Nagavel gave the Complaint to Hitachi Customer Care NO [protected] on 11.06.2012. Till Today no one have turn of to repair the Widow AC, Daily when ever I call the number there will tell it is will refecitied in 24 Hours and, From 23.06.2012 Onwards there are tell on urgent basics it will be rectified, when called on 25.06.2012 again there are tell we will rectified in 24 Hours. Worse service by Hitachi and Never choose any of the Hitachi Products.

Hi,

I am Saravanan, K. (Cell: [protected]). I have Hitachi 1.2 Ton Ace Follow Me A/c in my home in Manapakkam, chennai (Behind L&T). I raised a complaint on 8-June-2012 regarding my A/c compressor is not working even with triple booster. My request no is: [protected]. Initially I had normal stabilizer only. Due to low voltage in my area the service person suggested for double boost stabilizer. With that also my A/c not started but the stabilizer is not getting cutt off, its giving power to the A/c. Then I moved to triple boost statbilizer then also my A/c not started but the stabilizer is not getting cutt off, its giving power to the A/c. During June 2012 firstweek onwards in my area the voltage is coming up aroung 180 volts. In my flats other people bought double boost stabilizer only for them the LG 1.5 ton A/c is working with that. But my A/c is not starting. This clearly shows that the problem is there in my A/c only. So I raised the complaint for service. I know that my free service period is over. I agree for paid service during complaint raising time. But daily till date I used to call the customer care for the service person is coming or not. Daily I used to get the response that we raised a remainder to the service center senior person, so today or tomorrow the person will come. They also gave one landline number[protected] to check with that. But they are also saying the same story like we alloted a person to service your request, he will call you and come by today or tomorrow. But no one came for it. I really fed up with this. Please do the needful.

Complaint no [protected] registered on 22 06 12 in the morning still remains unattended even after hitachi service confirming redressal in 48 hrs. Calling[protected] but absolutely no reply. We are waiting for urgent service in this heat. But no response from hitachi at all.

Neeraj bhatia
[protected]

Hello,

We bought Hitach Quadri cool AC in February 2011. Just after the purchase, we realised that the AC has certain defect as the cooling was not proper. We lodged the first complaint in first month as it was in guarantee period. Tecnician came and said, that he has fixed the temperature and will work fine. But again after some timr we have to complaint for the same reson. This we we filed the complaint 5 times with in first year, but hitach people just kept making false promises.

I wiould like to mention, that we have AC of 1.5 ton and even keeping its temperature at 16 degrees, it does not cools the room. Also the fact is the room is small and this should not be the case. Now since the guarantee is over, they will not be redressing any of our complaint.

We have been cheated by the company, and we actually told in the first complaint that since the peice is not appropriate, if not repairable, please change it.

Can any one help us in this problem.