Hitachi Home & Life Solutions India [HHLI] Complaints & Reviews

I have purchased one Hitachi 1.5 T Window AC (twin motor - 5 star), the purchase details and nature of the complaint and the sequence of events so far have been enumerated in the succeeding paragraphs:-

2. Purchase Details. The AC (RAT518ESD- 5 Star- 1.5 T Window) has been purchased from Vijay Sales, Delhi (Dwarka) - Invoice number78-DDW06-12SIAO 222 dated 27 Jun 12.

3. Nature of Complaint. On installation, I observed that the cooling is poor and moreover there is no change in the cooling even on reducing the temperature to 16 degree Celsius.

4. Registering of the Complaint. I called the customer call center no[protected] at Delhi and was given the complaint number - [protected] and was told that the technician would attend to the complaint after calling me and the same happened.

5. Action Taken on Complaint. One technician contacted me at 1154 hrs on 03 Jul 12 and told me that he would attend the complaint at 1330 hrs and he did come to my residence around the same time. After spending about 20 odd minutes he realized that the grill temperature cannot be measured as the temperature meter he is carrying is not working. I asked him that what would happen to my complaint, he replied that he will come back at 1730 hrs, however no one came to attend the complaint and neither did I receive any call from anyone. To my surprise when I again called the customer care, I was told that the complaint has been attended. I said, yes technically it has been attended but it's not resolved and the situation is the same for me. Then, on inquiring , what next?, I was told to write a mail to this address. Since then I have called the customer service a number of times but only got lip service from them.

6. I hope, this is not a part of a bigger organized fraud of selling defective ACs to innocent customers and tiring them up with these procedural activities instead of really acting to resolve the complaints.

I bought Hitachi iClean Split AC 1.5 Ton on 29-Apr-2012, from Rythm House, Sect-18, Noida.
After one and half a month, its cooling started getting low. When we made a complaint registered on 25-Jun-2012, they said it will be attended with in 48 hours. 9 days have been elapsed and even after several reminders, no one turned up to attend the issue.

The problems that I see:
1. Rude call center staff
2. They just don't forward the call to some senior for escalation
3. Call center is in Gujarat, so you'll have to make costly STD calls to call center -- just to listen music while you are in queue

I Purchased a Hitachi 2 litres A.C.(split) for my shop on 8th March, 2010 from M/S. Golden Refrigeration Co., kolkata. I had some problem in the compressor (outdoor unit) so i made a complain to hitachi service centre regarding the same on 30th may,2012, the complain no. for the same being [protected]. i was told that it will attended in next 48hours but till date there is no response nor did any technician visited.

Dear Sir
We are having a hotel in Asansol, West Bengal. We have purchased a Number of AC from your Distributor named "CHILLERS" from kolkata. We are facing a lot of problem against the product.
We are having Three(3) AC of 7.5 Ton out of which TWO(2) are not working.
We are having TWO(2) AC of 2.5 Ton out of which all are not working.
We are having TWO(2) AC of 1.5 Ton out of which all are not working.

Sir we have made complain but there is no action against this. we have also tried to contact your Servicing Centre from Kolkata and were also ready to pay the charges tu them they were Mr. Satish Jaiswal Proprietor of Sonam Home Appliances,48,Nr Shreebhumi Sporting Club, Cannal East,sree Bumi,Kolkata-70048 bearing contact no.[protected] & [protected] [/B]And also to Mr. Bikash Prasad Proprietor of Air Cooling Centre, 18b,Nr child Hospital, Dr Biresh Guha Street, Circus Avenue, Kolkata-700017 bearing Contact No[protected] & [protected].
But the tresult was vain. We only got the assurance that the guys are going to visit the place and will charge the money for visiting which we were ready for but till this date no one visited.

Sir kindly a request part if the person are available for this operation kindly do send them and we are going to be helpful against your kind favor.
We will be waitin for your earliest reaction against our problem.

Mr. Deb Dutta Roy
[protected]
Sormistha residency
Vivekananda Sarani,
Asansol, Burdwan-5

Dear Sir

With respect I want to inform you that my AC is not working properly from the beginning. For that I complained to the customer care. My complain no. is [protected] dated 4th June 2012. But no technician visited my house till date. Every day I am calling the customer care & they are telling the technician will visit tomorrow. In local service centre no one is receiving the phone call. One more thing I want to inform you that there are same complain of the people from my area.
So I request you to look into the matter and take necessary action against the people who is responsible for the negligence.
Further I want to inform you that if no one visited my house I bound to take shelter of law.
Thanking you.

Avinash Kumar Singh
50/A/1 Dr. J.R.Dhar Road
Radhanagar, Kolkata: 700028 PHONE [protected]

Location/place: Auraiya(U.P.)
Name of company/service: Hitachi split AC
Hi
I purchased Hitachi Kampa Split A.C. in May 2012.From the day one i have been harassed and 2 months have passed I have not been able to use the A.C. for a single day. Below is the description of what happened in order:
1) The dealer provided the wrong fitting kit which had thinner copper tubes and the technician welded the pipe on ends to make it thick without us knowing and fitted the A.C. in most shabby way.
2)As the fitting was done in a very poor state the gas leaked and cooling stopped.
3)We informed dealer and technician about cooling issue and they kept saying that its very hot weather.
4) Finally I complained on 15th June to customer care, complain#[protected] and was given assurance that someone will contact soon.
5)After waiting for 3-4 days we didn’t get any response so we travelled to Kanpur to the service station Popular Cooling and persuaded the person MrAjay to send some one soon.
6)As per our discussion it was agreed that the old fitting kit was incompatible and will be replaced and the new original Hitachi kit will be used and the amount by which the Hitachi kit costs more will have to be beared by us apart from the travelling cost of the technician. Also as the technician who fitted the A.C. very badly initially was Hitachi technician so the second time fitting labour charge will be borne by company.
7)Two technician come to our house we pay them whatever bill they present and they refit the A.C. and also refill the gas. They charge us 4500 for the kit plus the travelling expenses.We had a doubt about the price as old kit costed 2200 so we confirmed from the popular cooling office about the price and paid after the confirmation.
8)We complained to them that still the cooling is not proper but they say its fine and go away.
9)Later we found out from Hitachi’s customer representative themselves that the fitting kit for which we were charged 4500 actually has a retail price of 3000.
10)Also we again complain for the low cooling and they have been saying daily that someone will contact soon but no response.
11) I have also been mailing daily but have got no response.
Please provide us some assistance in this issue. We have spent so much money just on customer care calls and going to the service station. Customer care is very bad as they keep on repeating the same answers every time and never reply to mails.
Last 2 months we have been harassed to limit mentally and want this whole issue to end now.
Regards
Navneet Agarwal
Mob: [protected]

I BOUGHT HITACHI 1.5 TON SPLIT AC MODEL NO RAC018GPD ON[protected] . I HAVE PURCHASED THIS AC ALONG WITH STABILIZER FROM M/S KANDIONERS SALES PVT LTD. , MEERUT . SINCE THEN THE PCB BOARD HAS BEEN REPLACED THREE TIMES . IT COSTS ME RS 2000/- EACH TIME . THIS HITACHI PRODUCT HAS IRRITATED ME A LOT AND I HAVE TO INCUR HUGE LOSS ON ITS REPAIR AND MAINTENANCE. THE COMPANY SHOULD CHANGE MY UNIT , BECAUSE THE DEALER IS NOT PAYING ANY ATTENTION TOWARDS...

Dear Sir/Madam,

Hard Disk is not format properly in HDD drive enter the bad sector and hard disk capacity is 500GB.

We are humbly requested to you please do the needful at the earliest.

awaiting for your quick reply

Best Regards,
Santosh Kumar
[protected]

I My name Nagavel gave the Complaint to Hitachi Customer Care NO [protected] on 11.06.2012. Till Today no one have turn of to repair the Widow AC, Daily when ever I call the number there will tell it is will refecitied in 24 Hours and, From 23.06.2012 Onwards there are tell on urgent basics it will be rectified, when called on 25.06.2012 again there are tell we will rectified in 24 Hours. Worse service by Hitachi and Never choose any of the Hitachi Products.

Hi,

I am Saravanan, K. (Cell: [protected]). I have Hitachi 1.2 Ton Ace Follow Me A/c in my home in Manapakkam, chennai (Behind L&T). I raised a complaint on 8-June-2012 regarding my A/c compressor is not working even with triple booster. My request no is: [protected]. Initially I had normal stabilizer only. Due to low voltage in my area the service person suggested for double boost stabilizer. With that also my A/c not started but the stabilizer is not getting cutt off, its giving power to the A/c. Then I moved to triple boost statbilizer then also my A/c not started but the stabilizer is not getting cutt off, its giving power to the A/c. During June 2012 firstweek onwards in my area the voltage is coming up aroung 180 volts. In my flats other people bought double boost stabilizer only for them the LG 1.5 ton A/c is working with that. But my A/c is not starting. This clearly shows that the problem is there in my A/c only. So I raised the complaint for service. I know that my free service period is over. I agree for paid service during complaint raising time. But daily till date I used to call the customer care for the service person is coming or not. Daily I used to get the response that we raised a remainder to the service center senior person, so today or tomorrow the person will come. They also gave one landline number[protected] to check with that. But they are also saying the same story like we alloted a person to service your request, he will call you and come by today or tomorrow. But no one came for it. I really fed up with this. Please do the needful.

Complaint no [protected] registered on 22 06 12 in the morning still remains unattended even after hitachi service confirming redressal in 48 hrs. Calling[protected] but absolutely no reply. We are waiting for urgent service in this heat. But no response from hitachi at all.

Neeraj bhatia
[protected]

Hello,

We bought Hitach Quadri cool AC in February 2011. Just after the purchase, we realised that the AC has certain defect as the cooling was not proper. We lodged the first complaint in first month as it was in guarantee period. Tecnician came and said, that he has fixed the temperature and will work fine. But again after some timr we have to complaint for the same reson. This we we filed the complaint 5 times with in first year, but hitach people just kept making false promises.

I wiould like to mention, that we have AC of 1.5 ton and even keeping its temperature at 16 degrees, it does not cools the room. Also the fact is the room is small and this should not be the case. Now since the guarantee is over, they will not be redressing any of our complaint.

We have been cheated by the company, and we actually told in the first complaint that since the peice is not appropriate, if not repairable, please change it.

Can any one help us in this problem.

We purchased a new Hitachi 1.5 Ton Window AC Twin Motor Model at the end of June 2012. Since then, we have been constantly facing the problem of VERY LOW COOLING. Somtimes, the AIRFLOW STOPS COMPLETELY AND THE COMPRESSOR STOPS WORKING, FOLLOWED BY LOUD NOISES OF ICE BREAKING/CRACKING. There serviman was unable to sort out the problem, so we requested for the visit of a Sr. Engineer. Since then,for almost a month now, there has been no action...

Hi,

I have Hitachi Split A.C. 1.5T (RAS318KSDP). I have purchased that A.C on dated 29 March 2012. I have faced a problem of no cooling and lodged a complaint for the same on 10 April 2012. Technicians have visited and said that there is a leakage of gas. Hitachi service center is demanding the payment for servicing the product but we again visited to shopkeeper In first visit, shopkeeper’s engineer visited and refilled the gas and the problem is still persisting but actually my product's complaint was not attended properly because the problem is still same. I asked for a replacement but the company refused. I would request you to please look into the matter and either refund our entire money. Please clarify the course of action which would be taken against this,so that we can decide whether to continue with Hitachi or to switch over to another brand.

So i request please solve my problem.
Thanks!
Gourav Sikka
[protected]
sikka.[protected]@gmail.com

SIR,
AS I BOUGHT THE NEW REFRIGERATORS OF HITACHI (RW660) FROM S.C SHAH & CO(P) LTD., FROM ANNANAGAR BRANCH. WHEN I GOT THE DELIVERY OF MY REFRIGERATOR THE DOOR OF FRIDGE IS DAMAGED AND I SPOKE TO MR. KALYAN ONE OF THE STAFF OF S.C SHAH WHO ATTENDED ME FOR MY PURCHASE HE SAID HE WILL MAKE THE CHANGES WITHIN 10 DAYS FROM HITACHI . BUT UPTO NOW THERE IS NO RESPONCE AND I HAVE CALLED UP AROUND 20 TO 30 TIMES HE IS JUST EXPLANING ARE EXTENDING THE TIME FOR THE PAST 1 MONTH. NOW I HAVE GOT FRUSTED OF TELLING AND INFORMING HIM AND EVEN I HAVE CALLED UP HITACHI THEY JUST GOT THE SERIAL NO. BUT THERE IS NO REPONSE ON IT . PLEASE DO THE NEEDFUL AND I M ATTACHING THE BILL COPY AND PHOTOGRAPH OF THE FRIDGE.

THANKING YOU


YOURS

VIKRAM SOLANKI V
S/O D. VINOD KUMAR

I have logged a compliant in Hitachi service center on June 7th '2012 for my split airconditioner not working. The service engineer came after 2 days to advise us that the PCB component has failed. After about another 4 days after repeated follow ups, he came with a PCB the model of which did not suit the AC. I have atleast called 6 times and there is no concrete response from the call center staff.They are also refusing to transfer the call to the managers.

Very very poor service levels.

SINCE PURCHASED MY HITACHI A/C IS NOT COOLING AND I MADE MANY TIME COMPLAINT BUT THEY DONT LISTEN MAKING MANY EXCUSES IN THEIR SERVICE BOOK ALWAYS REMARKED NOT COOLING NOT DRAINING THE WATER BUT THEY DONT LISTEN .

NOW ONE YEAR PASSED RESULT STILL NOT WORKING AND COOLING PROPERLY .

I PURCHASED IT FROM WEST PATEL NAGAR HITACHI SHOWROOM MAIN MARKET.

KINDLY LET US KNOW HOW CAN I GET RID OF IT.

RAJ KUMAR
42/W8, WEST PATEL NAGAR OPP: METRO PILLAR NO. 232, NEW DELHI 8

MOB. [protected].

I purchased a 2 Ton Split AC from Hitachi in end of April. In a few weeks , it stopped cooling properly. I registered a complaint and the technician came and said that it would need gas refilling and we should make another complaint. I registered complaint no [protected] on 2nd June. Since then I have also registered a complaint on their website 3 times. Every time I call their call center, I am told that they cannot commit when the complaint will be addressed. Finally I asked them to give me the number of the Service Center in Okhla, Delhi where the complaint has been sent to[protected]/93.

I'd be happy to know if any one can ever get through to these numbers... I have not been able to. Even if it busy a few seconds ago, no one will ever pick up the call.

Dear Sir,

I complained regarding my Hitachi ACE CUTEOUT AC on dated 09the June'12 but till date he didn't take any action regarding my problem and I didn't received any phone call till the time.
As below mentioned text as complained regarding my AC




I would like to bring to your notice that I purchased a Hitachi air conditioner model ACE CUTEOUT
from DIGITAL SOLUTION, JAIPUR in march'12, last two months i have faced lots of problem with your
AC, and for that i have complained 8 to 10 times to Mr. Patani "Digital solution,Jaipur"
and he has given services four to five times but problem remains same Regarding Cooling. i think
problem is with your machine model ACE CUTEOUT.that's a reason i am not satisfied with your
machine and services after reminding again and again for major fault in INSTALLATION of machine therefore i request you to replace me this machine or refund my amount with immediate effects.

Regards

KAMAL SINGH DILLIWAL
74,GOVERDHAN COLONY,
NEW SANGANER ROAD,
SODALA, JAIPUR-302019
RAJASTHAN
MOB. NO. [protected]

Hi,

I bought a HITACH Split AC in the IInd week off May 2012 and the same got installed in my home by HITACHI service representatives.
I faced few problems in the AC functioning and to rectify the same logged a service complaint with HITACH 044 – 35324848 on May 27 2012.

Service Complaint Number: [protected]

TILL DATE NO ONE FROM HITACH HAS COME TO SERVICE MY REQUEST.
MY AC IS UNDER WARRANTY .

I have been calling the HITACH service support number 044 –[protected]by selecting option 2 ) to know my service request status and was hearing one of the below responses.

 Your service request has been assigned high priority and it will be attended by tomorrow.
 Your service request has been assigned high priority and it will be attended by today
 You have to dial 044 – 35324848 followed by 2 to reach follow-up team. This is the way I have reached the support person.
 You can call Chennai office for further details
 You can send email to our customer care to escalate
 You can call our Ahmedabad office to escalate

I have sent email to HITACHI’s customer support email ids '[protected]@hitachi.co.in' and '[protected]@hitachi-hli.com' but not even received email acknowledgement.
Whenever I asked the support team member to transfer the call to a higher authority they simply say..
 They do not have the access
 Higher authorities are not available at this moment
 Dial 044 – 35324848 followed by 2 to reach them

I have been following with the HITACHI but till date nothing has happened.
I AM NOT SURE HOW TO BRING THIS KIND OF WORST POST SALES SERVICE SUPPORT PROBLEMS PROVIDED BY HITACHI TO WORLD VISION.

Thanks,
S.Ravi