Hitachi Home & Life Solutions India [HHLI] Complaints & Reviews

I purchased 3 Hitachi A/Cs in September 2011. One of the A/cs is giving trouble right from first day. Although I have lodged many complaints but the problem still remains unresolved, Even the customer care has stopped listening now and nobody is coming after lodging complaint for defect or even service during warranty. Even emails sent to customer care are getting no response. Nobody should buy Hitachi..

Suffering Customer
[protected]

I Jaya from Ahmedabad, purchased HITACHI 1.5 TON KAMPA A/C RAU318KSDD 3 STAR on 07/05/2012 and Installed on 08/05/2012.


I have purchased this AC from your Dealer Bhagwati Electronics, Shop no. 3, Kena Complex, Motera, Sabarmati, Ahmedabd.

After purchasing this AC I felt no cooling and It was also very noisy so I have registered complain with your Customer Care,

Technician visited at my home and According to him There is a Gas Linkage but he denied to repair that fault, and he said Charges has been not paid by dealer so he did not repair.

This is a Case of Fraud by Hitachi dealer , I am facing such type of problem because of him.

Dear all,



theis is one of your tortured customer which had made a mistake by taking Hitachii AC. I am sorry to say but a company like Hitachii gives a services like theis i was not aware. and if i would have been theen no ways theought of taking a AC fro m Hitachii. I had given a complaint for not working of display on 28the of April which have been not resolved as of date,but now thee second complaint of AC unit defect also registered. It is only one monthe and withein one monthe i have faced "N" number of troubles withe theis AC.



Each time engineer comes and says " oh my god theis is new unit , we have to check and theen give me thee copy of bill and theen no body turns up." I am surprise to see theat withe theis type of patheetic service how come Hitachii is surviving when a single call or complaint takes more then 48 hrs to resolve.


I think i made a mistake by taking an Hitachii AC and as well made a bigger mistake by taking it from vijay sales. thee behaviour of Hitachi engineers is not at all friendly, theey will come to your home like theey are king of somewhere and by taking a product or ratheer giving you a product by Hitachii theey have granted you sometheing free. But let me remind you theat i have spend 32000 rs for taking theis AC.



I am not interested in talking to your customerr Deptt because theey dnt know anytheing . and i theink no body gives a second theought on complaint by customer in Hitachii. and an advice ( free of Cost ) , Pl remove caption from your welcome call to customerr care theat " theis call may be recorded for internal audits" because no body has a courtesy to check it and if it would have been theen you must have addressed thee queries on time.



Let me tell you, if theis way you are going to continue theen you as Hitachii is not going to survive anymore.



Rohit Khandelwal
[protected]

I purchased Hitachi 1.1 ton ac in 2010. This AC stopped cooling on 20 April 2012. I made complaint on 22 April 2012 and ac was taken by their service centre Fusion Services Noida on 23 April 12 and I was informed that cooling coil of the ac is defective and has to be replaced. But it is very disgusting that company like Hitachi is not repairing my ac because they don't have stock of those cooling coil. I ve not rceivef my ac till today i.e. 12 May 2012. I advise all not to buy any Hitachi Product as the service is pathetic. And quality of the parts is poor as they are being replaced in 2 years
Inderjeet Arora

Hi

I bought an Hitachi 1.5 ton window AC on 8th April 2012 from Croma. Just 1 monthe after thee date of purchase, the AC stopped cooling. I registered a complaint on 8th May 4 o clock in thee morning.
The next day , a technician came and said theat the gas has leaked out. I don't want a gas refill. I don't understand how could an AC stop working withein 1 monthe from thee date of purchase. I want my AC to be replaced.
I asked thee Hitachi customer care executive to get my AC replaced withe a new one and he asked me to go to thee dealer from where I purchased thee AC for replacement. I went to Croma and thee Croma people said theat Replacement can be done by Hitachi. I called back Hitachi again and theis time theey said theat thee Fusion services will be decide whetheer AC should be replaced or not.
I have called Hitachi Customer care more thean 10 times.

I want to get my AC replaced. Please suggest

Hi All,

Please never buy any product of Hitachi in India, the service is very poor and talk to customer care representative is just waste of time even there is no way to escalate your problem; nobody is there to look into your problem. If you will try to call service center, nobody will pick your phone, or else it will get transferred to wrong department even if you are selecting the correct option on call. I made a service request 4 days ago (6th April), and since then i have been calling them everyday to check why am i not getting any calls from Engineer. They claim to have the SLA of 72 hours, but till date nothing has been done. The only thing, they can just give you one thing "False Commitments" only. So please beware of Hitachi.

Thanks
Isha

The installation of our split ac 1.5 ton I clean model was started by hitachi customer care people on 08.05.12 but could not be completed due to lack of expertise.and the owner made a commitment to get it done in his own supervision but did not turn up even after a period of 3 days. It seems that we have made a mistake by changing our existing ac to hitachi, as the quality of service is visible. The product and or service seems to be not worth recommending to others. In case the company is not having necessary infrastructure, pl advise your dealer to take back the product and refund the money poaid to him.

ca rajesh aggarwal
[protected]

WE HAD BOUGHT 1 HITACHI A/C BUT SURPRISE TO SAY THAT THE WORST SERVICE PROVIDER . IF WE BOUGHT THE WELL QUALITY GOODS WE WILL PREFER THE VERY SHARP & PROMPT SERVICE FROM THE COMPANY . BUT THIS COMPANY IS SO WORST THAT AFTER MAKING SEVERAL COMPLAINTS TO THEM NO BODY IS GOING TO ATTEND AT . WE THOUGHT THAT THEY WOULD NOT ATTEND ANY THING WITH IN THE PERIOD OF WARRANTY AFTER THAT THEY WILL DISTURB US . IF THEY HAVE TO PROVIDE THAT KIND OF SERVICE THEN WE WILL BE HAPPY WITH LG , SAMSUNG THAT ARE TOO GOOD COMPANY

Re: RMA is 36849308 ~213218
Inbox
x
[protected]@hgst.com

Apr 24

to me
Dear Sir/Madam,

Thank you for contacting HGST Asia Pacific Technical Support Centre.

We have received in the drive that you sent under RMA 36849308 on 12th April. A replacement drive will be shipped out soon.

Thank you.


Regards, TechSup
#############################################
We support Hard Disk Drives sold through Distribution channel only.
HGST - A Western Digital Company
Tel : (+[protected] Fax : (+[protected]
Email: [protected]@HGST.com
Tollfree :[protected]Australia),[protected]North China),[protected]South China),[protected]Hong Kong),[protected]India),[protected]Indonesia),[protected]Malaysia), [protected]Philippines),[protected]New Zealand),[protected]Singapore),[protected]Taiwan),[protected]Thailand)
Website: http://www.HGST.com


> 0016e6de00419d04d404be51d12e
> Content-Type: text/plain; charset=ISO-8859-1
>
> hi guys i m Aqib Ahmed from srinagar and my RMA is 36849308 plz make it
> fast of some o[censored]r stocks
> i m really in need
> with regards
>
> 0016e6de00419d04d404be51d12e
>
Aqib

Apr 27

to zameela.mohamm.
hi dear it has been a very poor response from your company regarding
my harddisk i have mailed to supports to fasten up the rma process
please tell me a accurate date
hope to hear you soon
Zameela Mohammad, HCL BSERV

Apr 28 (13 days ago)

to me
Dear Aqib Ahmed,

Apologize for the shortage of stock and for the delay replacement.
As we are expecting the stock by May 2nd week. Once we receive the stock we will dispatch it at the earliest.
So, you please hold for few days.



Best Regards,
Jameela Mohammad



zameela.[protected]@hcl.com│www.hcl.com
[protected]@gmail.com

Apr 28 (13 days ago)

to Zameela.Mohamm.
Your after sales service stinks
i would not recommend any of my friends to buy your products
you are a good representative and its fault of concern management
is there any way i can raise complaint please mention it



Sent from my LG Mobile


-- Original message --
Dear Aqib Ahmed,

Apologize for the shortage of stock and for the delay replacement.
As we are expecting the stock by May 2nd week. Once we receive the stock we will dispatch it at the earliest.
So, you please hold for few days.



Best Regards,
Jameela Mohammad



zameela.[protected]@hcl.com│www.hcl.com




-----Original Message-----
From: Aqib [mailto:[protected]@gmail.com]
Sent: Friday, April 27, 2012 6:10 AM
To: Zameela Mohammad, HCL BSERV
Subject: Fwd: RMA is 36849308 ~213218

hi dear it has been a very poor response from your company regarding
my harddisk i have mailed to supports to fasten up the rma process
please tell me a accurate date
hope to hear you soon

[protected] Forwarded message[protected]
From: [protected]@hgst.com
Date: Tue, 24 Apr 2012 08:03:42 -0700
Subject: Re: RMA is 36849308 ~213218
To: [protected]@gmail.com


Dear Sir/Madam,

Thank you for contacting HGST Asia Pacific Technical Support Centre.

We have received in the drive that you sent under RMA 36849308 on 12th
April. A replacement drive will be shipped out soon.

Thank you.


Regards, TechSup
#############################################
We support Hard Disk Drives sold through Distribution channel only.
HGST - A Western Digital Company
Tel : (+[protected] Fax : (+[protected]
Email: [protected]@HGST.com
Tollfree :[protected]Australia),[protected]North China),
[protected]South China),[protected]Hong Kong),[protected]
(India),[protected]Indonesia),[protected]Malaysia), 1027
[protected]Philippines),[protected]New Zealand),[protected]
(Singapore),[protected]Taiwan),[protected]Thailand)
Website: http://www.HGST.com


> 0016e6de00419d04d404be51d12e
> Content-Type: text/plain; charset=ISO-8859-1
>
> hi guys i m Aqib Ahmed from srinagar and my RMA is 36849308 plz make it
> fast of some o[censored]r stocks
> i m really in need
> with regards
>
> 0016e6de00419d04d404be51d12e

I have Hitachi window A.C. 1.5T (RAT318 HRD). I have purchased that A.C on dated 14 April 2011. I have faced a problem of no cooling and lodged a complaint for the same on 19 march 2012. Technicians have visited and said to me that there is a leakage of gas and they took the A.C to the service centre for repairing and delivered it back after one week.
Now after one month the warranty of my product is expired and the problem is still persisting and the Hitachi service centre is demanding the payment for servicing the product, but actually my product's complaint was not attended properly because the problem is still same.
so i request pls solve my problem.
Thanks
Rajender Kumar
[protected]
Hitachi 1.5T
110A32263

My latest complaint no is [protected] dated 23rd march 2012 against foul smell & malfunctioning of SWING of 1.5 tn HITACHI WINDOW A.C. which i have purchased from NEXT SHOP of SURAT in the month of NOVEMBER. Just 4 month months after its purchasing the problem regarding the swing malfunctioning started ; earlier their technician arrived after our complaint then instead of its replacement they glued the swing with FEVIQUICK and said it will create no problem; but again after 2-3months the same problem started ; this time they replaced the swing that time i have demanded for replacement of A.C. then he said in future if problem occur then they will replace it; then again from last one month the problem regarding the foul smell started & swing itself got damaged; earlier when i complained about the foul smell then they said this is due to deposition of soil over the parts of A.C. creating foul smell & hence they washed the A.C. with water ; but later after 2-3 weeks the same problem started this time the swing got damaged itself also; then they had taken the A.C to their workshop & said that after chemical wash they will return it within 24 to 48 hrs but this time again also they have replaced it after several complaints & several calls & after 5 days;this is not the end of the story ; they have told that they will arrange the swing but still it was in same condition; when i have demanded for replacement of A.C. then they have told me the new story that as per their policy replacement of A.C. will done only 1 month after the purchasing which i have heard the first time & regarding the swing today some of their executive has called & told that sir your swing cum grill set has damaged & you will have to pay approx 1900 if you want to replace it; there is no animal; nor small children in our house who will damage it; but now i am feeling that i have cheated by them; once you will pay a huge amount for your comfort to HITACHI then you will be it trap & there is no chance to escape; i appeal to all of you that please do not purchase such type of item with worst quality & service ; in fact in future i will never purchase or recommend any one to purchase any item from HITACHI

I have purchased a hitachi split ac on 02.05.2012 and i have asked for instalation vijay digital, narasaraopet staff told me that your product will be instaled within 1 or 2 days. On 04.5.2012 i called the above said show room for instalation of my product. They told me that with in 1 hour our services will be done i have called a number of times but there is no response from their end. This show room is simply selling the product but not looking for customer service it is very poor performance.

Hitachi Home & Life Solutions India Limited
9th Floor,Abhijeet – I
Mithakhali Six Roads
Ahmedabad – 380006
Gujarat

Attention : Mr. Shinichi Iizuka / Mr. Motoo Morimoto

Subject : CONTINUOUS PROBLEMS WITH Hitachi ITEC INVERTER SPLIT AIRCONDITIONERS

Dear Sir,

We have two nos 1.5 T Hitachi ITEC Inverter ACs bought during year 2010.

• Ever since purchase of these ACs there have been recurrent problems with the Controllers and Motors. Both the controllers and motors have been changed in both the ACs many times by your team during last two years. The replacements have been done after endless haggling and follow up with your Service department as well as Field service staff based at Delhi.

• Due to such a pathetic performance both by the Hitachi product as well as the service team, we opted to incur additional costs and paid for the Annual Maintenance Contracts for both the ACs.

• To our utter disappointment and frustration, your service teams have not bothered to do the necessary services as per the AMC Contract.

• Despite our online Service Request Registration on your website, nobody has bothered to visit us for the service of the ACs.

• We then registered complaint over phone and were given the complaint numbers as follows :

[protected]
[protected]

• Even after this we had to do repeated follow up and were told that the service has been assigned to service staff, they shall contact, take appointment and visit you. To our surprise , one day two staff ( Vinod and Badal ) from Jaina Service Centre , Jaipuria Mills , Subzi Mandi ,Delhi arrived at our premises without information or appointment. On asking them the reason they told that they are told by the company Hitachi to go without appointment to the service calls.
• They did not perform any service citing the reason that the Model numbers mentioned on the AMC Contract are different from those installed at our home, and in the Call document showed almost 3 hrs at our premises.
• Further they declined to provide service for the AC whose AMC was upto[protected], saying it has expired. Also they told us to use the ACs at the same time declining to take off the ODU cover. If despite our Service Call Registration on web and over phone if Hitachi does not respond in time, why should we be penalized?
• We again contacted your Call Centre and were assigned fresh complaint number as follows :

[protected]

• Again to my frustration, nobody from your organization or service centre has bothered to address our problem while both the ACs are not functioning at all.

We hope a company of Hitachi’s stature would surely be worried about the reputation of its products and services and take swift action to address our problem.

Further,

1. Due to inherent design problems of the ITEC Inverter ACs we are forced to maintain Annual Maintenance Contract. The company should solve the problems once and for all and assure to take lifetime warranty and refund our AMC money.
2. Otherwise if the company feels it is impossible for the ITEC Inverter ACs to run in Indian conditions , the company should take back the faulty air conditioners and refund our complete money with interest immediately.

In case our problems are not addressed within a week, we shall be forced to take the matter to consumer court. As a last resort we plan to auction these two ACs through Newspaper advertisements with complete record of problems and Hitachi response and action.



SANDEEP KUMAR GUPTA
[protected]

I registered a service request for the servicing of my air conditioner.

I was given an estimate of Rs.1800 by the centralized customer care guys.

I had asked for the visit on Saturday.

But, the service center guy from Patparganj, Delhi, visited my home the same day on Thursday, when I was not home.

He gave an estimate of Rs.2800 and collected Rs.350 as visiting charges.

He has not shown his face since and we feel cheated because of 2 reasons:

1.Given the wrong estimate at the time of service booking.
2.We feel held at ransom because of Rs.350 collected and no service done afterwards.


I AM PLANNING TO GO TO CONSUMER COURT COMING WEEK AND TAKE CARE OF THIS SITUATION, IF YOU GUYS DON'T DO SOMETHING ASAP.

I purchased a brand new Hitachi 1.5 t window air conditioner (Model No RAV18EQD) from Messrs Syam Lal Krishan Lal 1/206/28, Sadar Bazar, Delhi Cantonment (Tel No[protected] /[protected] on 04 Apr 12 vide Retail Invoice No RB-52 dated 05 Apr 12. The air conditioner was delivered in a sealed condition to my residence on 07 Apr 12 with instructions that a representative of Hitachi would install the air conditioner on 09 Apr 12. On 09 Apr 12 when the air conditioner (Serial No 110E13804) was opened from its packing it was noticed by the technician that the machine was in a damaged condition with Condenser coil damaged, Condenser coil fins damaged and shorting of the compressor wire. Complaint No [protected] was lodged on 09 Apr 12. Mr Rajesh Kumar Yadav Service Engineer of Hitachi Kirti Nagar Delhi office visited my residence on 11 Apr 12 and endorsed the observations of the person who had installed the air conditioner. The air conditioner was removed for replacement on 17 Apr 12 vide Goods Receipt Note No 053. I was asked to contact Mr Dharam of Hitachi Kirti Nagar Delhi office on Mobile No [protected]. Mr Dharam informed me on 20 Apr 12 that the air conditioner will be replaced and a fresh piece installed at my residence before 23 Apr 12. However, despite the following calls to your Customer Helpline on Tele 079—30414747, I remain in the dark with no satisfactory answer on the present status or when an air conditioner would be delivered / fitted at my residence.

(a) 24 Apr 12 - Ms Priyanka at your call center at 1530 h.
(b) 25 Apr 12 – Ms Swetha at 1530, Mr Shagun at 1730 who gave me an additional complaint no of [protected] and Mr Saket at 1745 h who asked me to contact the Kirti Nagar office directly on two landline numbers. These numbers appear out of service or on which there is no response.
(c) 26 Apr 12 – Mr Apoorv - I was informed that I would be given the current status by your representative after some time. I await such information.

Having paid full down payment in cash for installation of a new air conditioner on 04 Apr 12, I consider this a serious deficiency of service that an air conditioner has still not been fitted even after three weeks - when the summer is picking up and request Hitachi through your website to attend to my request for fitment of an air conditioner at my residence on priority.

This is the third year in a row that we have not been able to use our HITACHI AC in summers due to 'non-cooling'.

We feel we have been palmed off a faulty piece as we :

1. Bought it in April but finally installed in July 2010 due to faulty indoor PCB - call no 0495 - Motor & Indoor PCB of a brand new AC had to be changed

2. Outdoor PCB had to be replaced in May 2011 (the fault was rectified by their engineer on 20/05/2011 for complaint no [protected])

3. The AC doesn't work again this year

We have no energy to now follow up on this AC anymore. We are sincerely tired and end up having fights because I had suggested to my husband that we buy this particular expensive product (INR 53,700/- including stabilizer).

Could they replace it with a simpler model or give us at least half the refund so that we can buy a decent low budget AC which will help us tide through Delhi summers.

Please Hitachi return my money or give me another AC!!!!!

(and yes they do have rogue service people who had the audacity to say "let's talk if you want to pay Rs. 20,000/- for the repairs else I have other things to do" for an AC which was under warranty last year. They are rude and not helpful at all. We were told to first deposit INR 20,000/-, call up the customer care and then they would repair it on intimation from the call center.

Why were we supposed to pay almost INR 73,800/- for a new AC that we can’t even use???)

Here are all the details in an year-wise format-

2010

Date of Purchase 19/April/2010
Date of Installation 06/July/2010 (as on Warranty card)
Date of repair 16/July/2010 (faulty indoor PCB & motor took 10 days to repair after installation. The summers had passed by then)
AC Model HITACHI SAC 1.5T RAC018EQD
Machine Sr. No. 100C31598
Compressor no (A) [protected]
Compressor no (B) SE100C15349
Invoice No RKV – 00598
Supplier ref- 54035
Cost (AC + Stabilizer) INR 53,700/-
No. Of Warranty NIL
routine servicings
Customer Name P Ghana

2011

Our Complaint no [protected]
Complaint Date 02/May/2011 to 13/May/2011 (almost 15 calls)
Servicing Engineer visited 11/May 2011 (Mr. Arun from Okhla, New Delhi)
Outdoor PCB changed 20/May/2011

2012

AC does not cool
Unable to get through to any of their Complaint phone numbers[protected] or toll free [protected]

A fan can provide better cooling then Split AC of Hitachi at my home.
And a road side mechanic can provide better services than

NATIONAL AIR CON/HI COLD
SHOP NO 11 OLD KOLSA WADI,
KAPAD BAZAAR ROAD,
OPP PARADISE CINEMA LANE,
MAHIM WEST,
MUMBAI -400016
+[protected]
+[protected]
[protected],[protected],[protected],[protected]

EMAIL ADDRESS
[protected]@yahoo.in, [protected]@yahoo.com

I had sent a Hard Disk drive to Hitachi under RMA
No. 36793889 on 22.02.2012 which was in warranty for replacement.
As per company policy, they have to replace the hard disk within 14 days from the date of submission of defected hard drive. I have requested the company many times to send my replacement but till date the company is not taking any action to replace the same. Every time, I contact the company, they send me the message that there is shortage of hard disk and we will send your replacement as and when the shortage will be over. As I am facing great hardship without my hard disk as I am unable to use my personal computer, it is requested that the company may be directed to send my replacement at the earliest and also force the company for a penalty if the company does not do the same. Needless to mention here that two month is already over.

Regards

Prabhat nayak
9,LAL RAM NAGAR
NEAR ST.PAUL SCHOOL
INDORE (M.P.)-452001

I have gone through a nightmare with Hitachi Service. The company does not understand the meaning of word CUSTOMER SERVICE.

My AC unit was picked up for repairs 45 days back by Fusion Service (Hitachi's Authorised Service provider in Noida Sector 64) and I have not got my AC as of April 20 2012.

I even spoke to one Mr. Deepak Mishra - Branch Head Ghaziabad and Noida - phone no[protected] and he too like many others was of no help.
They just seem to be giving me excuses after excuses and having finally told me they don't have the cooling coil available in entire India.

I'm sure I'm among thousands of highly frustrated customers of Hitachi in India. HITACHI should be sued collectively for causing anguish to customers.

What a shame!!!!

Arunesh[protected]

Sir,

I PURCHASED WINDOW AC MODEL NO. MO-RAV418ERD FROM PATHAK ENTERPRISES , KACHCHA KATRA,SHAHJAHANPUR (U.P) ON 10.05.2011. FROM STARTING IT WAS GIVING A PROBLEM REGARDING THIS I MADE FEW COMPLAINTS AGAINST IT LAST YEAR AS DETAILS GIVEN BELOW.ON 10TH APRIL 2012 I CALLED AT PATHAK ENTERPRISES THAT AC COOLING IS AGAIN EFFECTING & NOT UPTO THE MARK & ON 15TH APRIL 2012 I VISITED AT HIS SHOP & AGAIN LAUNGED COMPLAIN .TILL DATE NO SERVICE ENGINEER HAS NOT ATTENDED IT.

THE PROBLEM IS THIS THAT WHEN I USED ANY MODE IT'S COMPRESSOR IS NOT STARTING & STOPPING AUTOMATICALLY.COOLING IS NOT PROPER.

I CAN'T ABLE TO UNDERSTAND THAT WHY I HAVE PURCHASED THIS HITACHI WINDOW AC? WHY I HAD SPENT SO MUCH MONEY IN COMPARISION TO OTHER WINDOW AC? AS FROM FIRST DAY I AM FACING PROBLEMS IN MY AC.

DETAILS OF COMPLAINT MADE LAST YEAR:-

1) LAST COMPLAINT WAS DONE ON THURSDAY ,6 OCTOBER 2011.BEFORE THIS 4 or 5 REMINDER ARE ALSO GIVEN BUT NO PROPER RESPONSE WAS MADE FROM YOUR END FOR MY WINDOW AC.
2) FIRST COMPLAINT WAS DONE ON 15.09.2011
3) SECONDLY I MADE TELEPHONIC COMPLAINT ON 21.09.11

ONCE A SERVICE ENGINEER VISITED & REPLACE ONE PART OF FRONT PANEL & TOLD THAT NOW AC IS WORKING PROPERLY.BUT IN MY VIEW IT IS NOT GIVING PROPERLY COOLING AFTER THE REPLACEMENT OF THE PART ALSO .

IF THIS IS THE ATTITUDE OF INDIA'S NO ONE COMPANY THAT THEY ARE NOT ABLE TO SOLVE THIS PROBLEM THEN I SELECTED THE WRONG PRODUCT. AFTER TWO OR THREE MONTH, IF THE PRODUCT NOT GIVES SATISFACTORY RESULT THEN WHAT TO DO.?

KINDLY TAKE NECESSARY ACTION & RESOLVE THE PROBLEM BY REPLACING THE PRODUCT.

WITH THANKS

TANZEEM AHMAD KHAN
CONTACT NO. [protected] & [protected]