Hitachi Home & Life Solutions India [HHLI] Complaints & Reviews

We have been facing issues regarding our Air conditioner for the past few weeks in our Hitachi 2 Ton Air conditioner.The after sales person came to our house and checked the whole thing.He said that it would require a replacement of compressor worth 11 K INR.Later when we cross checked with another electrician he confirmed that the capacitor in the AC was not working and it required a replacement of a capacitor worth 150 rupees.This is the kind of cheating and fraud done in the Hitachi sales services.

The name of the engineer responsible:-- Mr.Akhlaque Ahmed.
The name of the person who had come home for repair:--Mr Bhavani Yadav Phone number:--[protected]

Bhavani Yadav is a local from Haryana who cheated and did fraud thinking that nothing will happen.I would want strict action to be taken against this person.Fraud and cheating is becoming rampant and these souls should be severly punished.

Hi,

I purchased a Hitachi Split A/C unit from Nutan Electronics, Dilshad Garden, Delhi in November 2010. I got it fitted in my apartment at Dwarka and the Hitachi service person who fitted the A/C forgot to seal the hole through which pipes and cables are connected from outdoor unit to indoor unit. As it was winter that time, we did not use the A/C. Also we were out of India till May 2011.
Now when the summer started and we tried to switch on the A/C, I found out to my horror that the hole that was not sealed by the service person has allowed the squirrels to come into the indoor unit. They are eating away at the black insulation material every day. I don't know what other damage they have done till now.The A/C is not switching on at all now.

I called the customer care on 15 May 2011 and registered a complaint - [protected]. They assured me that a service representative will contact me soon. I waited for 2-3 days but nobody contacted me. After that I called customer care again 2-3 times, each time they would say we have increased the priority of your complaint and somebody would call. Till now (21 May), nobody has called me.

Frustrated I called the customer care again yesterday night (20 May) and spoke to Mr. Moin (team leader) at around 8:25 pm on 20 May 2011. He again assured me that a call would be given to me by 21 May, 10 am and the problem would be fixed.
Nobody has called me again till now, it has been more than a week now.

Is this how Hitachi treats its customers??

Is this why I brought the most expensive A/C in the market?? In this scorching hot summer, I'm not able to use my A/C, which I brought trusting just the Hitachi name.

When will my problem be resolved?? When will the service engineer heed to my complaint??

I'm sorry to say but this has shaken my belief in Hitachi and I'll be very cautious in future to purchase anything of Hitachi brand. I'll also give the same advise to my friends and known ones.

[protected]
Regards,
Rajesh

WE BOUGHT 2 HITACHI ACs ON 20-04-11 FROM VIJAYSALES {C.G.ROAD BRANCH-AHMEDABAD}. INTIALLY WORN OUT STAND WAS INSTALLED, BUT AFTER OUR OBJECTION THEY CHANGED THE STAND. ONE OF THE SPARE PART IS BROKEN, THE COMPRESSOR FENCE IS DAMAGED AND IS DRIPING WATER FROM THE INSIDE UNIT INSTEAD OF OUTSIDE UNIT. THE OUTDOOR UNIT IS ALSO SWEATING WATER FROM THE NOZZLE OUTSIDE. THE CONTRACTOR Mr.JAGDISH PATEL USED ABUSIVE LANGAUGE AND WAS VERY RUDE.EVEN AFTER RUNNING THE SYSTEM FOR MORE THAN 5 HOURS IT IS NOT COOLING THE ROOM. I HAVE REGISTERED COMPLAIN WITH HITACHI CUSTMOR CARE TWICE BUT TO NO RESULT. THEY CLAIM THAT IT IS NOT THERE RESPONSIBILITY. WE COMPLAINED TO THE DEALER TRICE AND THAT TO NO RESULT. IT IS NOW ONE MONTH WE HAVE PURCHASED THE AC BUT STILL WE ARE NOT ABLE TO USE IT.

I Shivangi joshi R/O I-27, 2’nd floor lajpat Nagar 1 had purchased a Split AC from Hitachi on the 23-05-10 through VIJAY SALES LAJPAT NAGAR , the same was installed at my place on the 26-05-10. The AC worked for 4 months and was then not used since it was winters. The AC was switched on this year on the 25-03-11, and it was not cooling at all. A technician from Hitachi had come to service the AC (Wasim Khan) and informed us that there is no gas in the AC so how will it cool. He was the person who launched a complaint for us for non-cooling on the 03-04-11. A service guy came and filled the gas on the 05-04-11, the gas was again discharged in my bed room on the 07-04-11. Again a complaint was reported and the gas was re-filled on the 10-04-11. The gas discharged again on the 14-04-11.

On the 17-04-11 a senior technician came to repair the AC, he assured me that this time there will be no problem (the technicians name was AJAY). On the 16-04-11 he made pressure in the AC and on the 17-04-11 he had to come to re-fill the gas. I was told by him on the 16-04-11 that since I have been facing same problem with the AC repeatedly the warranty can be extended for the same for three months and he would give it in writing that the AC will not give any problems once serviced by him. On the 17-04-11 when he came the pressure was not maintained. He took three hours and filled the GAS AGAIN. I asked him if it would give problems or no, I was told it will drop water inside your room during Monsoon as at one point we are unable to fix the problem. I told him ok what about the extended warranty only for the gas he told me that his boss has refused the same. The next question which came was then what happens if the 1 year warranty expires and the gas leaks. The answer was you will have to pay RS.2600 for gas installation and if not I can take an amc worth RS.3600.

I requested him that I wish to speak to his boss regarding the same. Before, I could speak to his boss he told him that:
1. I stay on the top floor.
2. My room is very big (my room size is 12 by 10), I stay in lajpat nagar 1 and everyone is well aware of room sizes in a 100 Sq. Yards room.
THE BOSS COMES ON THE PHONE I ASK HIM FOR EXTENDED WARRANTY REFUSED POINT BLANK , REPLACE THE AC NOT POSSIBLE AND THEN THE BEST CUSTOMER SERVICE 'BAHENCHOD' YOU STAY ON THE SECOND FLOOR AND THE AC WILL NOT COOL WE CAN NOT HELP IT. Manager NAME (KULDEEP DAYAL).
I lost my temper and went to VIJAY SALES LAJPAT NAGAR BRANCH and spoke to Mr. PRANAV about the same. I was assured on the 17-04-11 that my ac will be replaced and within a week.
1. From the 17-04-11 to 24-04-11 no replacement no call from anywhere.
2. On the 25-04-11, I went to MR. PRANAV and was assured to give them some time as the model is no more coming we are arranging the same it will be done by the Thursday[protected].
3. I go back home wait like fools at home taking off from work and on the[protected], i go back again asking what happened. I was told that the AC has moved from PUNJAB (Chandigarh) and will be installed by MONDAY OR TUESDAY. I reach home was called by KULDEEP DAYAL and confirmed the same.
4. On the 06-05-11, I was told that it has not been approved and your ac will not be replaced. We can only re-fill the gas.
A month was passed by HITACH and VIJAY SALES MAKING A CUSTOMER A EDIOT JUST because believed in what she was being told and did not stoop down to a level where I could have easily abused them left and right.
Then On the 06-05-11, I insisted that I wish to speak to a senior manager/ Store incharge of VIJAY SALES. They called Ms. Niti Singh she is the incharge of LAJPAT NAGAR branch for VIJAY SALES. The lady was shocked to hear HITACHI’s behavior. She then told me since its Friday and late in the evening, to give her time till Monday to work things out as the brand is closed over the weekend.
On the 09-05-11, I went to meet her and was told that she had spoken to every one and a senior technician will visit my home and the AC will be repaired and I will have no problems to be rest assured. The technician visited my home on the 10-05-11 and said the AC cannot be repaired over here needs to be taken at the workshop and de-installed the AC.
The AC is de-installed and still lying in my house, no one has come to pick it up from Hitachi.
I want to ask the 1 year warranty of my AC expires on the 22-05-11 there is no gas in the AC. The AC has been de-installed.
I would like to question:
1.I do not want a defected AC today they are repairing it because it is in warranty what happens tomorrow when the warranty expires whom do I go to.
2. A product worth 40,000 and a brand name ‘HITACHI’ is good for nothing.
3. The non working AC has been repaired 3 times still the problem persists (NO COOLING) and in some of the reasons given by HITACHI on their site as to why HITACHI is BETTER claims clearly that:
The innovative air delivery mechanism enables spiral airflow creating a "whorl" effect ensuring no hot air pockets in the room.
MY AC WORKS WORST THAN A COOLER
4.If they cannot exchange the AC which is defected why should i keep a product worth 40,000 which is defective and there atrocious behavior . Please help I do not want my hard earned money in vain and suffer.
5. We are middle class people and each penny is hard earned how can you be so thick ear.
6. After promising a replacement and making me a fool for one month, you can easily get away by saying it cannot be done.
7. Where is the customer in your eyes? According to me a poper and not a king.
8. Am I at fault by buying your brand?
9. Please do something :
a) Replace the defected, non working, and repaired AC, if my model is not there anymore, I am ready to pool in extra money to buy the latest model.
b) If you cannot replace it mend the AC and give me free AMC for a year/ extended warranty.
Shivangi Joshi
[protected]

I have bought a five-star window AC being model number RAV518ERD on 10 April 2011 from Fairdeal Electronics (Raja puri) Near DWARKA New Delhi. Just above one months of installation the Air Conditioner has stopped working. A complaint with this respect was lodged within customer care on 17 may 2011 Vide complaint number[protected]. On the 18th morning I again followed up with customer care and requested to attend to the fault urgently. I was assured that the complaint will be rectified and attended to within 48 hours of its lodging. Further on request you customer care provided me the telephone number of Mr. Shiv Kumar Rajput, who I was told to be the service head. But to my utter dismay I keep calling on the number provided i.e.[protected] the entire day but nobody responded.

I again called up on 19 may to know the status of my complaint but to my surprise Mr. Chirag who attended the call informed that in normal circumstances only the complaints are attended within 48 hours and there is no definite turnaround time to attend to the complaints. Further he was rude and absolutely unfriendly and further refused to give any contact number or e-mail of any senior person in Hitachi so that I can follow up with them directly.

The product which develops non-functionality within two months of its purchase is deemed to have a manufacturing defect and further the officials attitude and adamant in non-attending the complaint within warranty period is unfair trade practice.

I am very sorry to state that despite of repeated reminders on phone and by e-mail, he AC is still lying unrepaired at my residence.

Please advise the next level, where I can lodge a complaint and get it done.

Please confirm, at the earliest.

Today morning also I called up your call centre and the service station at Sanjay Gandhi Transport Nagar.

Hoping and praying for an early response.

Please note that if you can not get the repairs done, just let me know, so that atleast I can get it repaired from outside.

I Purchased The RAV513ERD AC Of 1.1 Ton On[protected] Evening From Suraj Business Pvt. Ltd., Palam Vihar Gurgaon. And Today On[protected] The Installation People Get It Installed But There Is No Cooling At All. And They Are Saying That Due To Loading/Unloading Its Compressor Is Not Working. I Dont Understand How It Can Be Possible Since I Have Many Other Cooling Appliance At Home From Different Companies Like Voltas And LG And I Have Shifted Many Times But Those Products Never Showed Any Problem In Cooling. And In This Hitachi AC The Problem Occurs Right At The Time Of Installation. Please Take The Appropriate Action Immediately Else I Have To Take Appropriate Action.

NITIN GUPTA
+91 [protected]

I HAVE PURCHASE AC OF HITACHI 1.1TONE FROM SETH & CO FROM SEC-7 ROHINI, SINCE FROM INSTALLATION ITS MAKING LOT OF NOISE, ITS UNDER WARRANTY INSTALLED ON 10/5/11.IHAVE MADE COMPLAINT 3-4 TIMES,BUT NOBODY LISTEN AND NOW THEY HAVE STOP PICKING UP PHONE. PLZ HELP ME OUT.

DR NAVDEEP CHAVAN
MOB-[protected]

Hi,

I bought a Hitachi 1.5 Ton window Air-Conditioner machine on 30/04/2011, from Next retail shop at Lajpath Nagar, New Delhi, but from the day of installation the machin is not working, I put complain to Hitachi Customer Care for the same but no response, the complain# is [protected], dt. 09/05/2011, after so many reminders to Hitachi Customer care no one has come to attend the machine. Now I am totally out of control and not able to bare the same at any cost.

So I need your support on this to resolve the same, and I want my money should be return back by the Hitachi comapny ASAP.

Wait for a positive response from your side.

Thanks in advnce.

Warm Regards
Sitangshu Singha.
[protected]

Unprofessional attitude by Mr. Aman Verma & Mr. NIRMAL Singh.

1. A/c purchased on 5th May.FROM RELIANCE MART FARIDABAD
2. dELIVERED ON 7TH MAY.
3. 10 th May, up to 11.30 p.m Mr. Aman & Nirmal were bluffing.
4. Mr. Javesh & Mr. Das, take care on 13 th evening and sent some one to do the same.
5. 14th evening two unskilled worker came to my resi and destroyed my window's cover and installa tion was poor that a/c were tremendously vibrating and next day hiring one local personal and complete this.

we don't expect such a bluffing committment and rediculous attitude by the Reliance personal.


Also Please return Rs. 6500.00 for destroying my windoes cover.


2067 , 2068 & 2069 is the photo graph installed by reliance personals and 2070 &71 are the photo after proper insatallation by local electrician.

we want properinvestigation to stop this type of attitude.



AJOY GUHA

[protected].

Dear Sir,
I hope anybody from Hitachi read my mails. today your engineer (Prakash Contact no-[protected]) visit my home but not solve my problem. He told I have no solution. Your area manager (Mr. Yagnesh Patel Contact No-[protected]) not reply properly. He told what is your problem? I send person your home, my duty is over. When I ask for replacement , He told I have no solution. When I ask any senior of Hitachi person's contact noumber. He replied I have no idea. So I want your CEO number, if he is not deaf.

On 5/11/11, dhaval dhorajia <[protected]@gmail.com> wrote:
> Dear Sir,
> Today I received your response, but still my problem is not
> solve.
>
> I tried this no. Tel : +[protected] but not received any body my call.
>
> I also talk with Jignesh Patel ([protected]) Hitachi representative. I
> called him instated of he call me. But he also not given satisfactory
> answer. Please give me your responsible senior officer of customer
> care in INDIA.
>
> On 5/11/11, dhaval dhorajia <[protected]@gmail.com> wrote:
>> DEAR SIR,
>>
>> I PURCHASE HITACHI AC TWO MONTH FROM NOW. AFTER 20 DAYS IT
>> STOPPED
>> COOLING, WHEN I REGISTERED COMPLAIN TO YOUR HELP AND FOUND THAT THE
>> GAS FROM COMPRESSOR WAS LEAKED AND THEY FILLED IT. BUT AFTER 10 DAYS
>> THE SAME PROBLEM HAPPENED TO ME. AND THIS TIME SUPPORT PEOPLE CAME AND
>> CHECKED THE AC WITH THEIR METHOD BUT THEY ARE NOT RESPOND PROPERLY.
>> THEY ARE GIVING ME STEP BY STEP DELAYING REASONS AND NOT TAKING IT. MY
>> PROBLEM IS REALLY A MAJOR ONE. THIS IS THE TIME WHEN TEMP RISE TO 40
>> DEGREE AND VERY HOT IN NIGHT ALSO. I FACED LOTS OF PROBLEMS FOR BUYING
>> THE PRESTIGIOUS AC LIKE HITACHI.
>>
>> PLEASE SOLVE MY ISSUE AS SOON AS POSSIBLE AND IF IT HAS MAJOR PROBLEM
>> THAN REPLACE YOUR PEACE WITH OTHER ONE.
>>
>> PURCHASE DETAIL:
>>
>> MODEL: HITACHI -SPLIT AC 1.53 TON-5 STAR ACE CUTOUT Rau518hrd
>>
>> PURCHSE DATE:-28 FEBRUARY 2011
>>
>> BILL NO-S04316 R001
>>
>> PRIZE-39010.20/- Rs.
>>
>> PURCHASE FROM: RELIANCE DIGITAL RETAIL LIMITED
>> NIZAMPURA ROAD , VADODARA -GUJARAT-390002
>>
>> THANKS ,
>> DHAVAL H. DHORAJIA
>> A-4 YOGINAGER TOWNSHIP,
>> OPP. RAMAKAKA TEMPLE,
>> CHANI,
>> VADODARA--391740
>> GUJARAT
>> MOBILE NO-[protected]
>>
>

I have purchased the air conditioner of Hitachi last year in September-2010 and now its not cooling properly since last 10 days and after so many complaint there is still no visit from the company to resolve the matter. Its the worst service standard I experienced.

I have bought 2 Ton and 1.5 Ton split AC from Trucul Inc Sector 10 Noida India dealer just 1 year back. As per Company rule i should get 3 free services. I have got call for first 2 service. My Last service was due on March end and i haven't got any call for service. Infact i have call dealer but no one came for service. In April again i call for service then service engineers came for service but he found that gas of both Ac are leaked. Sservice engineers denied to fill gas, because they have to take permission from manager.

Then i gone and meet the Manage of Trucul Inc Mr. Rajat Singhal (cell: [protected]) and he assured me that he will speak with company and resolve the issue. I was assued as per his word and waiting for service engineers to come and fill the gas. I keep on caling Mr. Rajat , every time he assure that he will speak with company and send service engineers to solve your case. This incident happened for 10-12 days, nothing happened.

As per my feedback Service of Hitachi is very bad. How any AC gas will leak in just 1 year. I have bought LG window AC 6 years back and still running very fine.

I beleive there some technical fault in AC or installation is not done properly. I will not recommed any one to buy Hitachi AC.

Dear Sir,
This is my 3rd reminder regarding cooling issue of Hitachi air conditioner Purchased by me.I haven't got any response from your side.I am totally dissatisfied from your side.I had all ready given every information regarding my complaint in my previous mails marked to you.kindly look into this matter because iam suffering a lot by purchasing this product.

--- On Thu, 21/10/10, rahul roy <[protected]@yahoo.com> wrote:


From: rahul roy <[protected]@yahoo.com>
Subject: Re: Regarding cooling of air conditioner
To: [protected]@hitachi-hli.com
Cc: [protected]@yahoo.co.in
Date: Thursday, 21 October, 2010, 3:26 PM



This is my second mail to the customer care.
before this i had only received just a call from your side and my complaint regarding cooling has have'nt resolved yet .So kindly look into this matter on urgent basis.

Regards

Rahul Roy

[protected]

--- On Mon, 18/10/10, rahul roy <[protected]@yahoo.com> wrote:


From: rahul roy <[protected]@yahoo.com>
Subject: Regarding cooling of air conditioner
To: [protected]@hitachi-hli.com
Cc: [protected]@yahoo.co.in
Date: Monday, 18 October, 2010, 11:39 AM

I bought 2 units(0.9TR & 1.2TR) of split a/c s from Mumbai & they were installed on 12/03/2011.
Initially 1 unit had some vibration problems, which the installation guy could not rectify, but next day the other guy could, just by positioning the condenser unit.
Well, from next night, I observed some abnormal sound from the condenser unit of another unit (0.9TR).
I stopped the unit & lodged the complaint next day. It was attended in 2-3 days & it was found that the DC Motor Fan wasn't running on demand, while the compressor starts. Service reps replaced some card.
but I observed same problem same night. Whenever unit starts after running for 2-3 hrs, its DC Fan in condenser unit doesn't start, making very abnormal noise. Fan starts, only after turning its blade externally (like many of the fan in Mumbai local trains).
I lodged the complaint last month, but the guys closed the complaint directly without attending it, putting a remark that address is wrong. And I realized it today, when I tried to inquire about the complaint status. It's really very disappointing.

In today's market, any customer is only buying Hitachi for quality, by paying all that extra premium cost. And, to go through all such grief is the last thing one would ever think of.

So, Hitachi really need to work on this.

Extra POOR INSTALLATION of Hitachi Split AC

Even till 10.05.11 (by 2.15 AM-Nightm while I could not sleep due to hot whether and AC could not be started because of IMPROPER INSTALLATIONS

Ms Evangelina,
While it was nice to hear from you today, but your mail by mistake is saying date today and same time saying 06.05.11, while today it is 04.05.11 only.

I must inform you that even after your instructions, your DEMO person ONLY (no installation team member yet) Mr. Rakesh Saha, M: [protected] called me and came to me ONLY to get convinced about the SHORTCOMINGS in installations (Only 100 mm (4") gap left backside of ODU instead of min. 150 mm (6"), black colour thick insulation tape cut by so called poorest auth. agent of yours (already informed you many times over mail0 and moreover he said as I am a DeMO person, so I am not going to come again and Installation person is needed. He also confirmed that charges for ins. is Rs. 1550 only instead of Rs. 1650.00 (So refund to banta hi hai)....

So why NOT YOU give instruction to Installation person to come with R-22 gas, copper tubings, welding set, Black insulation Tubings etc.

Why DEMO persons ONLY are calling when they themselves have admitted (Earlier Mr.
Rajesh, M: [protected] had come only to understand the problem, then not attending as he may not be from Installation team.
In my opinion, Hitachi is delaying because you gave contract to Sidhi Vinayak at a very very reduced rate (to earn profit) and they sent untrained person (As they normally send) and so resulted in IMPROPER installation and as Hitachi directly has not done installation (while your so called auth. sales agent SARGAM (Mr Saurabh) promised me that he shall send ONLY Hitachi person and no auth. agent. (A lie) to get grab o[censored]nderground money-may be....

So you must send proper Instl. senior (Age-wise and experience-wise) as they are not at all listening. Well you please tell me the name of the person whom you plan to send (must be SENIOR AND EXPERIENCED from Hitachi inst. team directly) after making a call at [protected].

or you prefer to let delhi people call me for demo while my Ins. has not yet completed.

And you have not yet confirmed my refunds.... ,
extended warranty (to start from the date oof final demo after proper Installation). Pl. tell me how many times do I have to ask you. Thuis is my right and even you must compensate to me for mental agony I am facing. this is too much as your own person at Kirti Nagar Mr. Shri Kant told a blind lie to his DEMO team member Rakesh Saha, M: [protected] to give demo only (when he does not know).

Either your instructions are not clear or Delhi people are passing buck...

Will you do all my resolutions one by one at your end....

Thanks
RK Aggarwal
Chartered Engineer (Customs)
M: [protected]
--
I had come to get all explanations from Sh. R.K Aggarwal, even when he said that AC is NOT properly installed. But I asked him to come as my boss Shri Kant told

but Rakesh Saha, Engineer, M: [protected]


On 04.05.11:-
Engelina called from HO: [protected]
Rakesh Saha, Engineer, M: [protected]
Area Sales Manager: Shiv Kumar
Ph.: [protected]-Joshi-Supervisor-50
[protected]
On 03.05.1959


To
Ms Evangelina. (most urgent)
Ph.:[protected]
Hitachi Home & Life Solutions (India) Ltd

D/ Madam,
Inspite of your feeling concern & sincere aplogies, nobody have contacted me even TODAY, which implies ONLy one thing that Hitachi is not interested to kearn from mistakes. You can well understand how we are sleeping in this humid atmosphere, without the AC installed properly. This is really a tamasha going on at Hitachi that such a senior person is only writing mails and Delhi Area Service Manager is not even having coyrtesy to call me at my M: [protected],[protected]RK Aggarwal) and RESOLVE immediately.


On 02.05.11
Pl. note I have not yet start using my AC before proper Installation and DEMO.

Pl. explain:-
>,. Why you are also not committing on when you want to resolve about date & time of sending person?

>. Pl. note that my guarantee will start ONLY when the unit is properly installed and Installation instructions PROPERLY given and DEMO given by Demo team.

> Why using vague & general terms that you have talked to Area Service Manager at Delhi. Can't he fix up a date and resolve by sending senior & experienced persons IMMEDIATELY. What is the fun of buying me the AC On 16.04.11?

>> Pl. note that whosoever comes, must come with copper tubes around 4" to 6" (free of cost) which is falling short because of improper making of holes and poor knowledge (untrained auth. agent). This will be reqd. as now the AC has to be moved ahead (At least 6" from back wall). Now it is around 4" only.

> Further black colour insulation tubes has to be brought as your so called agent cut it off from inside unit, as already explained.

> Gas HAS to be checked and in case found short has to be filled and measured in MY PRESENCE. NO over DOSING no short, as in 2Ton AC-marked. (As they did not do nitrogen purging).

>. Also explain who shall refund my extra payment paid (Actually Rs. 1650.00) instead of Rs.1500 or 1550 as per talk with Mr ISHIT. I have a receipt of Hitachi Auth. agent for Rs. 1650.00

> Also explain who shall pay my interest 24% pm on the investment (Rs. 43000.00 + Rs. 3000 on stabiliser (totalling Rs. 46000/-), which I made for this season to enjoy cool air, but Hitachi is planning and just talking to the Area sales Manager and to my surprise HIS Phone call has not come to me TODAY on 02.05.11 till this time (8:27PM), While you claim to have talked to him.

>. Pl. ask Area Sales Manager to send VERY MUCH experienced persons with all toolings, gas, copper tubings, insulation black pipes etc. after taking to me at [protected] (Rishi Kumar Aggarwal) immediately without any delay.

>> Pl. also explain that digital display is there or not on your follow me 2 ton ac (on indoor unit).

Awaiting your reply one by one.

Thanks.
Regards
RK Aggarwal
Address:
49, Balbinder Apartments, Mayur Bagh CGHS,
Near DDA Sports Complex, A-6, Paschim Vihar, New Delhi-110063
Ph.: M: [protected],[protected]

Dear Sir,

Thank you for writing back to us.

Please accept our sincere apologies at the severe discomfort faced by you. We regret the long unresolved experience and the trouble you are undergoing in following up this matter again and again.

I have already spoken to our Area Service Manager at Delhi and asked him to get the concern resolved on a priority basis.

Sir, we would like to thank you for bringing to our attention about this poor service performance by our Installation team. We really appreciate your contribution to help us in maintaining our high standards. We have taken this feedback positively and moving forward, this would not happen. We will try our best to satisfy our customers.

If you need any further information, you can reach us at our Helpline number[protected] anytime or just reply to this email. Our team of engineers would be glad to help you out.

Warm Regards,
Evangelina.
[protected]
Hitachi Home & Life Solutions (India) Ltd


----

On 01.05.11
This IS REALLY very much frustrating, and I want immediate resolution

Some facts:-

1) Very very very poor service provider (by so called Auth. Agent of Hitachi- Sidhi Vinayak Enterprises for installation i.e. incomplete till date....
In my 2 Ton Follow Me Hitachi AC, the insulation Black colour tubing was cut and very very thin insulation tape was fixed on copper tubings in the inside unit, as the cover on hanger was not being fitted properly.
2) In outside unit, the gap from the back wall (on roof top was kept only 4", while minimum, it must be 6").
3) The mechanic of took my remote control screws and other accessories, thimbles etc. with them and then only returned screws of holding remote control back on next day. Why this theft by so called auth. agent.
4) On clearly indicating over phone to Mr Ishit at HO, he told on 23.04.11 that my problems will be resolved next day;. On my REPEATED insistence Mr. Rajesh, M: [protected] (Hitachi Service Deptt., 43 Furniture Block, Kirti Nagar, New Delhi-110015) was sent on 24.04.11 and he came only to listen and see my problems and ADMITTED all the faults as seen by him. He told to rectify the same by him on 24.04.11 but till date he never came as his boss mr Ravi asked him to ignore and he is insisting that only very very very poor service provider - so called Auth. Agent of Hitachi- Sidhi Vinayak Enterprises be sent again to rectify the faults. They have over charged (Rs.1650/-) for installation as against Rs.1500/-, so I want refund of balance amount also, if et all. I have already given the bill copy to Mr Rajesh.

Now I want the person from Hitachi come and RESOLVE my issues:-
1) Providing insulation in inside unit by bringing black colour insulation tubes and ensure that cover is fixed over hanger properly told to be from Delhi, as your (Hitachi's very very very poor mechanic had cut the same after fixing and then as he could not put the cover back properly- all of sudden cut the insulation and then put a very thin layer of tape over copper tubes). So this problem MUST be resolved.

2) In otside unit to make backside gap as 6" instead of 4" which is ENTIRELY AGAINST your own guidelines.

3) Purging was done from Nitrogen gas while installtion by so called auth. agent but from R-22 gas only thereby reducing the quantity from my AC. Hitachi should check the reduced qty.

4) To provide Proper demo after testing ALL PARAMETERS and no hotchpotch.

5) My 1 year guarantee must start from the date of resolution and proper demo…, as already .more than 15 DAYS have passed and Hitachi is going lazy, so it is not my fault at all.

The main cause of all problems; The untrained and very very very poor service provider (by so called Auth. Agent of Hitachi- Sidhi Vinayak Enterprises)- I wonder why Hitachi must choose such poor auth. agent. So pl. note that person from Hitachi, Kirti Nagar preferably Mr Rajesh M: [protected] be sent and resolve IMMEDIATELY, before I could take consumer complaint- as this is causing me not to start my AC at all and making my money useless. The interest and heavy damage by Hitachi will all have to be recovered besides lodging my genuine complaints at various leading newspapers of India.

But I hope that your service team will realise my genuine PROBLEM and resolve the same in tune with reputation of Hitachi....

Thanks
Rishi Kumar Aggarwal
49, Balbinder Apartments, A-6, Paschim Vihar, New Delhoi-110063
M: [protected],[protected]












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80 - 85
On 24.04.11
Rajesh, M: [protected] (7 years)
Boss:
Tejbir Singh
Gurmeet Singh
Ravi (office): [protected]
43 Furniture Block, Kirti Nagar, New Delhi-110015
[protected]--
23.04.11: Ishit, Pune [protected] promised to send somebody for rectifying problem.
[protected]--
On 16.04.11, Hitachi 2 Ton split improperly installed by
Sidhi Vinayak Enterprises
Kulwant Singh
[protected]

Installation by: [protected]
Balvinder Singh, Vinay Kumar

Model: RAU424ERD
>> Purchased from Sargam, Paschim Vihar


Helpline number[protected] anytime or just reply to this email. Our team of engineers would be glad to help you out.

Lack of response even after giving complaint
I deeply regret to bring to your notice on the poor response from the service department of Hitach India. I would like to bring to your kind attention that I had raised a complaint on 30th April, 2011 with Request No : [protected] to rectify my refrigerator (three door 366 litres) which was not cooling within one year of its purchase. And till date there has been no response or action on the same. I am facing the difficulty in getting my complaint addressed promptly.

I don’t blame Hitachi Corporate Japan for I know their service is prompt. It is rather annoying to experience such worst response from the company in India. Inspite of emails to the company [protected]@hitachi-hli.com, there is no action take as of now.

I would never recommend this brand to any one in India for the service in India is dead poor. Due to the language problem such matters become difficult to take it up to the Head office Japan.

hi,
im requested to all my friends, dont purchase hitachi air condition, poor se bhi poor service hai, im suffering from it from last one month& there is no reply frm there team.complaint no [protected]
Amit
delhi
[protected]@yahoo.in

Dear Sir,
I own a Hitachi split air conditioner that needs service/repair. We have been filing complaints with Hitachi helpline every day since 3/5/11 (on some days 2-3 times) and each time we are told that service will be provided soon by their service centre. Till date nothing has been done. My wife and are suffering acute mental agony in this blistering heat, but Hitachi has shown nothing but a very callous attitude and useless and hopeless service. Our complaint no. with their helpline is [protected].
Sir please take the strictest action against them so that they stop taking their customers for granted.
Thanks,
Sanjay Goel
[protected]@hotmail.com
tele.[protected]

Ma'am - No offense but please consider this as an Registered letter and forward this to the MD and the President of Hitachi India/Japan (if required).

With all due respect, Hitachi dealer,customer care,after sales service and technical/service engineer(s) are all fake and nothing else but bunch of liars, whose job is to lie over the phone and play with the customer emotions.

Actually Government should take...