Hitachi Home & Life Solutions India [HHLI] Complaints & Reviews

Hi,

I had lodged a complaint of “no cooling” of my Air conditioner on 1st May,2011.The service request number is [protected]. At that time it was committed that the complaint will be attended by our engineer within 48 hours. As of now more than seven days has been passed but no one turned up or even called for attending the call. For the past three days I am continuously calling at call centre numbers but no respite. No one has the visibility about the status of complaint , every time executive ensures that the same will get attended within two hour or so but after seven days status is same. They have informed me that call has been allocated to the engineer named Sunil. They had also provided me the numbers of Patparganj Service centre but after my repeated tries I am unable to speak at service centre as no one is picking up the phone. It is first time I had purchased any Item of Hitachi and I was very satisfied till date with the product. But now I am very disappointed with the after sales services.I had written a complaint at there customer service on 5th May'11 but didn't get any reply.

Please help in getting the problem resolve.

I submitted a request on 1st May, 2011 for repairing my AC. The complaint # is: [protected]. I was promised that the complaint will be attended to within 48 hours. It's been 6 days and still nothing has been done. Every time I call the customer service, they promise that action will be taken and even after 10 calls to customer service nothing has happened.

I was given the Hitachi Area Sales/Service Manager Mr. Maninder - [protected] who never picks his phone. I wonder why Hitachi hires personal which does not help their customers. I have lost faith in Hitachi.

I hope that this consumer complaint will help me to resolve my issue.

I pruchased Hitachi Summer QC AC on 19.04.2011. Some vibration sound is comming from Ac. I logged compalint with vendor i.e. CROMA on 24.04.2011 but till date no body from the Company came to attend even after several calls to the Hitachi Customer care.

Hitachi has worst customer care. NEVER BUY ANY HITACHI PRODUCT.

I have been using Hitachi Quadricool 1.5 ton AC for last 2 years. This summer it developed some problem and didnt cool. I raised complaint [protected] on 24th Apr. The person on the line promised me that someone will address the issue within 2 days. Nobody called or came to fix the issue. I again called customer care on 26th morning. They again promised me that someone will surely address the issue. Again nothing happened. On 27th i again called them and this time customer care lead Mr Yash promised me that someone will come in the evening.

One technician came to my place on 27th evening and told me that issue is gas leakage. I told him to give me jobsheet and take the AC with him to fix the same. He said, he dont have jobsheet but promised someone will come to take the AC.
After 2 hours, 3 people came to my place and identified themself as Hitachi professionals. They came to take the AC with themselves. I asked for Jobsheet again and they said they dont have any jobsheet but they can write in a blank sheet of paper the Compressor details for confirmation. I asked them to show me there identity card, but none of the 3 person were having any identity card.
They were not having jobsheet , neither were they having any identity proof that they work for Hitachi.
I refused to handover my AC to them.
Since then, every single day i call customer care to get my issue resolved but noone seems to be bothered to take any action.
It has been 11 days now and my AC is still not serviced and Hitachi customer care is not taking any action. Moreover, the personal from Hitachi service center were un-professional and didnt have any jobsheet or identity card.

It has been mental harassment to me all through. I have escalated the issue but still nothing seems to work. Hitachi window AC is around 7-8 k expensive then other AC in the market. But still there service is worse that other players like LG and Samsung.

Can anyone suggest what course of action i should take to teach these guys a lesson and set an example that consumer is not a fool

Jitender Rawat
[protected]

I have purchased air conditioner of hitachi make model kaze 1.5 spilt on 25/4/2011 from NEXT RETAIL SHOP MAYUR VIHAR. Inspite of my repeated call to remove the fault in the ac nothing has been done till today. there are many faults as stated below:-
1. The display system of indoor unit is not working since installation.
2. The cooling system is not working finely due to poor installation.
3. The remote is not working properly.
4. The swing functionality in ac is not at all functional.

We are very upset with the service.

Sir/Madam

I Deepak Kumar Goyal, resident of B - 52, Molarband Village, Badarpur, New Delhi - 110044. I was in search of authorized service center of Hitachi hard disk from last four months, but i could not find the same, because my pruduct is in the under waaranty. Now, i want that where is the service center of Hitachi hard disk in Delhi. Kindly help me in this matter, i will really be highly thankful to you.

Thanks

Deepka Kumar Goyal
M. [protected]

2ton split a.c. running actually not running in my home, for that i complain hitachi service center no.35324848 on 26th. of april but till today no one has approch us , from hitachi for this matter, whenever i called them they say postively today person will reach, but till today no one has come. the worst company i have come across. In this extreem summer weather we have to sleep without a.c.

Hi,
I purchased Hitachi AC in Ratna Fan house T..Nagar on April 24th 2011, When service person from Hitachi came for installation it has been found that outdoor unit has been damaged (Plastic holder). This has been reported to Ratna fan house (response from them is that hitachi will take care of this, confirmed by the hitachi service person). Registered complaint with the hitachi customer service, when service came he was asking for 350 Rs for replacing the damaged part. Please advice me what should i do now.

Regards,
sasi

mr.mahinder singh maan house add..f 1/9 model town...delhi 9 TO whomsoever its concern..i bought ac in 2006 which has occured with a compressor problem..n i launched the complaint on 24 april 2011..an executive visited n said that your ac has to be taken to the workshop..from that day that is 24 april no one visited again n i m totally fed up of giving call everyday..they promise to pick it up but no body come..my complaint number is [protected]..pls take an immiediate action regarding the same..and do the needful thank you

Dear Senior manager ( Hitachi AC division):

i bought 1.15 ton split ac in march 2010 but its gas leaked after three months.i made complain on 25 april 2011. service agent reached at my home on 28.04.11 after many reminders.i started making request to mr. kuldeep ( mob:[protected]) time without numbers evertime the gentleman that gas would be filled in few hrs.status is same even after three days.ough/hitachi inspiring next gen to be more unethical and lier.
can anybody help me

braj k rai
[protected]/[protected]

Dear Concerned,
This is to inform that I purchased Hitachi Split AC-1.5 Ton in the month of April 2010-model RASO18HQDP Machine Serial No. SE-101bo8470 and Customer ID [protected]. And since long this is giving trouble like Swing making noise, Indoor unit vibrating a lot and all these complaint you can check from your database of Complaint Management system, Recently also complaint was registered Complaint no.[protected], where Indoor unit was very noisy while Compressor is on. This was attended week back and technician told me that unit is not noisy so some senior technician will visit and do Inspection. Today my AC unit was attended and Technician agreed that Unit is noisy and this is due to front panel of indoor unit which has loosened up due to dismantling of Front panel during servicing done earlier. So he provided some packing’s by inserting paper and thread in the area where locks are provided. I asked the technician that this is only temporary solution to the problem and front panel should have been changed instead. But he told me that Company does not change Front panel as plastic parts are not covered under warranty. My submission is that Front panel has loosened because to carelessness of your earlier technician then for that why CONSUMER is be penalised. Infact same thing I have written in the complaint sheet also which can be cross checked.
After this regarding problem in my split AC, again service engineer Mr. Sukhbeer ([protected]) from Hitachi visited and replaced the Front Panel but problem has still not been resolved, Now they r saying that there is a problem in installation wall ie. Vibrations is coming from Wooden Board on which indoor unit is mounted. I have a point that why till date no problem was there since it got installed in April 2010, they r trying to find problem everywhere except the real cause ie. INDOOR UNIT which is making noise/vibration due to faulty functioning.
Now you can very well understand that every time engineers are visiting and giving their logic for NOISE/VIBRATIONS COMING in Indoor Unit. Finally I would simply request HITACHI COMPANY to arrange for the replacement of Indoor Unit with new one as so many times my AC Indoor unit has been opened/closed and now I am not willing to continue further with this practice anymore. Hope you understand my situation who has spend Rs. 36000/- (going for most expensive AC in market) and still facing problem. Please arrange for NEW INDOOR UNIT so that I also enjoy trouble free peaceful nights. Hope this is fine.
Again the unit got repaired in the month of Feb.2011 in presence of your engineer Mr. Mudit (Customer Care manager-[protected]), but as it was winter so after initial testing the unit was closed and was not subject to long running to judge the performance. But form yesterday I operated the A/C unit and again it has started making noise. Request you to pls. intervene as after so many visits of your executives unit is not functioning properly. Pls. arrange for the replacement. You can very well understand my situation where I am perusing for the complaint resolution again and again
PLEASE ARRANGE FOR THE REPLACEMENT OF THE INDOOR UNIT WHICH IS HAVING MANUFACTURING DEFECT.

1)I BOUGHT A HITACHI SPLIT 2TON AC AND GOT IT INSTALLED ON[protected] AT MY SHOP ADD.-STUDIO SHEETAL,H-45,MAIN MARKET RAJOURI GARDEN,DELHI-110027.
2)ON[protected] I GAVE A COMPLAINT REGARDING WATER DRIPPING FROM THE INNER UNIT OF THE AC WITH HITACHI SERVICE CENTRE WITH REQUEST NO-[protected] BUT AFTER ONE DAY I RECIEVED A CALL FROM THEM THAT UR WARANTY PERIOD OF 1 YEAR HAS EXPIRED 2 DAYS BEFORE THE COMPLAINT WAS MADE.SO HITACHI WOULD NOT DO IT FREE OF COST.
3)PLEASE HELP ME WITH THIS AS SOON AS POSSIBLE

To whom so ever it may concern

With Regret to inform you that we bought a New Window 1.5 Tonn AC Hitachi make ratings 3 star rating from M/s Anand Electronics Kalkajee New Delhi. I have been using Hitachi AC for last 12 Years and been working perfectly no complaints and no regrets about the Product.

We Bought the AC on 27.04.2011 from M/s Anand Electronics the problem arises with as per below:

1....

I deeply regret to bring to your notice on the poor response from the service department of Hitach India. I would like to bring to your kind attention that we had raised a complaint April 4, 2011 with Request No : [protected] to rectify my brand new AC which is not giving cooling effect at this stage itself. And till date there has been no response or action on the same. I had already faced huge difficulty from the dealer side to get the same AC installed earlier. And now I face the difficulty in getting my complaint addressed promptly.

I don’t blame Hitachi Corporate Japan for I know their service is prompt. It is rather annoying to experience such worst response both from the dealer and the company in India. Inspite of sending several emails to the company id [protected]@hitachi-hli.com and [protected]@hitachi-hli.com, there is no action take as of now.

I would never recommend this brand to any one in India for the service in India is dead poor. Due to the language problem such matters become difficult to take it up to the Head office Japan.

Dear Sir!
We bought a double door (390L) referigerator from Hitachi on 16.03.2011. To start with, I must submit that we kept waiting for company employee to visit us for installation but inspite of repeated requests through your customer care and the dealer, they turned after 07 days for the same. Presently, our newly purchased referigerator has stopped working of its own because of some electrical snag wef 23.04.2011. This time also, we approached the customer care (req no.[protected]), I was told that someone will visit and do the needful within 24 hours but no body has turned so far. We purchased this appliance based solely on Hitachi reputation and quality care but now I am feeling disgusted, cursing mu satrs and do not know what to do. I would really appreciate if something could be done in this regard. It is needless to write how important is this appliance in our households.
Regards
Dr RS Rai
Mob [protected]

I BUY A BRAND NEW HARD DISK . WHICH IS NOT WORKING WHEN I OPEN IT . I AM CREATE RMA AND THEN GIVE TO SERVICE CENTER . THAY ARE REFUSED TO ACCPET DUE TO MINOR PHYSICAL DAMAGE . AFTER I SEND A PHOTOGRAPH OF DAMAGE PART TO HITACHI . THEY ARE SENNT ME APPROVAL FOR ACCEPTEANCE. WHEN I PRESENT DO SERVICE CENTER THEY ARE CHECK MY INBOX AFTER SEE INBOX THEY ARE DEMAD ME 200 RS . AFTER I DECLINE TO PAY MONEY THAY ARE SAY ME WE ARE NOT SATISFIED WITH UR APPROVAL . GO AWAY FROM HERE .
PLS MY SOLVE MY PROB AND PUNISH TO MANAGER HCL SERVICE CENTER JALANDHAR.

Respected Sir,

We have new join in Hitachi at kadi at the date 18/04/2011 is this day We are completed our Training and after compeleted training at the date 19/04/2011 is our first day in company. we completed our B.B.A and now we are in Insulation Department in Company.20/04/2011 we get leave because we have to college for our degree certi. photo thats why we take permission for our supervisor. so supervisor say i have no problem u take permission for u r department incharge so we take permission from our our deparment incharge.now when i m going 21/04/2011 in company at that time the gate man say i have no required for u.because i have a more wprkers for work when i m complain and we want to meet manager they dont ans proper and say get out from here.when i m asking for our salary so they not ans proper.we have a major complain against your company policy and also contractor because they do not give 1 or 2 days salary to workers.now they dont ans proper.

i hope u consider our complain and take action against the company policy and contractor.i m still waiting for your ans and i also want to know wht you take action against company.



Yours Faithfully,

Hardik Solanki
Chintan Patel
Mitesh Patel

Surprised about the high amount of victims caused by electricity in Thailand?? Just got a new fridge from Hitachi and found an unearthed plug "standard" fitted. I'm sure that this isn't manufacturs' standard but this has been done locally because no Thai institute is checking the norms, IF there are any.

update[protected]:

Asking the sales-man in the shop I got as an answer that everything was with an eart-connection, missing the point of my question. To convince me he showed at the back that the compressor is connected with an earth-wire to the frame, so also with the cabinet, making the necessity for a proper earthed power-supply indespensable! Closing the discussion he added that the Thai authority accepted this execution (in written) and stipulated also that I have guarantee........

UPDATE[protected]:

After two weeks no answer from the manufacturer (HITACHI) whatsoever.

dear sir,
I had bought a 1.5 Ton twin motor Hitachi window AC.
Its been 6 days that I have generated a request no. for installation of AC through the customer care service.
Hitachi vouches that within 48 hrs a service is attended whereas in my case its just vice versa. Furthermore, the AC doesn't cool the room as the condensor coils(at the backside of AC) dont get hot. I think the compressor does not work or there is a leak in refrigerant in my brand new AC.
First they provide a damaged AC and secondly give a pathetic customer service.
I have called to their toll free no. of customer care at least 10 times a day in which they confirm my request ID & fakely promise that thay shall take the matter on priority.
I am ruined and I dont know what to do with a brand new AC that doesn't work.
plz help me at the earliest.

ABHIJIT GHATAK CHOUDHURI
[protected].
panipat

I have got two 4 ton casette ac installed at my home in allahabad.
The Ac is switched on an only the fan operates and not the compressor, the authorised dealer of hitachi was contacted but did not revert with my complaints. Now summers are at the zenith and the air conditioner is not working.Why should i buy a product of the company so big which cannot even provide full services?