Hitachi Home & Life Solutions India [HHLI] Complaints & Reviews

I have a new 1.5 ton of Hitachi split AC n acc. To the comany's offer first three servicing was free but after many calls n complains till date no technicians turned up n even call centre also doesn't receive calls...

so many times we have forwarded the complaints but still no strict action is taking, i hope this time you will be concerned and look forward to the complaint...
it is such a shame that a brand name Hitachi is not concerned, they are just concerned in there sale service but not concerned about the after sales service...
shame on them...

Air Conditioner — Service not provided

Sir,
My air condioner sopped cooling about 2 weeks ago. My son Avaneesh Pandey made a complaint vide Co. No Kol [protected]. After many phone calls the mechanic from the service center came on last thursday i.e. 6 days ago. He took 250 Rs from my son for wchich he gave the receipt and promised to report within 24 hours. He sais there is problem of gas leakage. Since then dauly we are phoning to your service centre as well as to the local no provided to us/ We are getting all absurd replies i.e within 24 hours your complint will be solved, our mechanic is ill what can we do, You have to wait.
I want to know what to do next. Should we go to comsumer court or any other option left.
Please inform or take some corrective action. We purchased the air conditioner so we are taken for ride ? what's our fault ? how to get rid of this prolblem

Hitachi Home Air Conditioner — Service of Air Conditioners

I have purchased Split AC by paying 2 times of market cost 5* and it is failed to cool within warrenty and after logging complaint on 13.3.2010...till date ( after 45 days ) still AC is not working...Local guys not bothered. AC Cooling tubes leaked in warrenty !! Surprised....Need Replacement....
Veruy Very Bad Service by Hitachi...All summer going without AC.

Hitachi/ AC — service not provided

I have requested since 03/05/2012 (request no-[protected]) for AC services, but no one technician arrived for service. Many time consult customer care no but no any response, he/she said only your request forwarded but result nothing.

even I have got such mail from the Hitachi India Pvt Ltd. I think it is a fraudulent mail as there is no such address as mentioned in the offer letter given on the official website.Even the website has given us a word of caution as it has now been brought to their notice.
It says we never charge any money for the interviews and has urged to not pay any money to them.

New Delhi

i do agree with both of you, i found that the email id is fake...none of multinational company uses others website to send email for security purposes..."post.com"..., if any company demand for security deposit that money it should go to company's account not to any personal account...same with sign..its not matching with name, same with address...i think its completely fake

pune

Dear All,

I have received this mail latest by 25th June, 2010 towards offer letter.They are sending Airticket & offer letter to me for coming interview...

I want say all of you that "HITACHI INDIA LTD." is a fraud company...and Mr. Pramod Kumar Sharma having the account number of[protected].

I have tried to get Landline Telephone number of "HITACHI INIDA LTD.' from 'real Hitachi company it is located at Manesar, Gurgaon & Mathura Road, New Delhi They told me that none of company in Okhla & this is fraud company...& Mr. Abhishek Jain signature is not mached with shown sign...it look Woodra Wilson...

Please I request to all of you...please don't deposit any money into Pramod Sharma's said above account number...& if possible to lodge a complaint..near by Police Station.

S.Vijyaraja

HI this is suman i also got the offer letter in hr dept. its really a fake company. Hitachi Should take a serious action for such type of fraud one.

They are misguiding the youth nd also misusing the renowned name of the company.

today I received message regarding the job offer from hitachi and yoy find the below link then yoiu know it is spam like HCL
yourfilelink.com/get.php?fid=567850

couple of days before my sister also got a letter from Hitachi regarding an offer and they asked us to deposit an amount of Rs.8250 as security deposit.The sender name was one Gupta claimed to be the Senior HR manager.any idea ?

Even I also got the same letter regarding the same in JPEG format. i also think it is fraud. so better not to response to that.

hi today i got any sms my name bl-hrinfo in which they told me that my resume as been selected and they link fcvxmmc12yl2 they ask me to download the offer letter from them but in that link they are asking me deposit the amout 4, 500 as security deposit in particular ac number but its fake...

I also have received this fraud letter today only.

i too got the mail

mee tooo...

hi guys I would Appreciate anyone community who can take up such fraudulent letters in to the student and up coming generations community through any such media to let them save their parents hard earned money, and friends if anyone of you receive any letters from any companies letter heads please remember
1. THE LETTER WILL NEVER BE TYPED AND SCANNED
2. THE LETTER WILL HAVE THE BEST ENGLISH LANGUAGE N GRAMMAR
3. NO PRIVATE OR PUBLIC LIMITED COMPANIES WILL EVER ASK ANY AMOUNT TO BE DEPOSITED FOR ANY OF THE POSITIONS IN THEIR ORGANIZATION, THEY DON HAVE TO COLLECT MONEY TO TAKE YOU FOR AN INTERVIEW.

IN CASE OF ANY CLARIFICATION PL CHECK BACK SUCH LETTERS IN TO ANY SEARCH ENGINE OR YOU CAN ALSO FIND THE COMPANIES WEB SITE DIRECTLY

WITH LOVE N REGARDS
VARIER

I have also received this fraudulent letter to me.

I also deposited Rs 8150/- security money for interview in Ravi singh's account. So please check this complaint.

Thanks,
ajeet singh
my email id- [protected]@yahoo.com

Dear Candidate,
Hi i have recevied the mail today and so stupid they are guys please dont pay any amount to those people b.coz no company will take money from their candidates.

Your Resume is Short Listed by company HRD kindly see the attached file.
Note: Attached file is in PDF format.

Regards
HITACHI INDIA LTD.
Mr Nelson
+91-[protected]
+91-[protected]
206, Apeejay House,
No.12, Haddows Road,
Nungambakkam,
Chennai600006, India

I have received the mail today with many others in CC . Request HITACHI to take an action on priority basis.

Regards

Amit

i just got the confirmation letter from HITACHI & need to deposit the amount in Scotland bank, kindly clarify this 1

i too got a mail shivalik cooperative mercantile bank into the company hr authorized authority Mr.G.P.Gupta ..what to do???

i too got a mail link in my mobile sayin tat m shortlisted and to download a file.i downloaded and got a jpg file.askin me to deposit an amount of 8250RS as interview security to shivalik cooperative mercantile bank into the company hr authorized authority Mr.G.P.Gupta ..what to do???

its fake...even i got d same message ...

i i too got a mail link in my mobile sayin tat m shortlisted and to download a file.i downloaded and got a jpg file.askin me to deposit an amount of 8250RS as interview security to shivalik cooperative mercantile bank into the company hr authorized authority Mr.G.P.Gupta ..what to do???...and mane pasie jama kar diye or koi job letter nahi aaya...plz inform me wht is this ...[protected]@gmail.com

[protected], [protected], [protected] mr. g.p gupta senior manger ...ye no diye hua hai ...mr. hukamchand ke aacount par paise dalwa liya hai ...ab kya kare plz tell me sir ...chanchal jain

Despite five emails and 20 call to them they have not yet rectified the complaints. My stabilizer is not working from day one and AC blower makes noise. I am going to lodge complaints in consumer forum.
Imagine I have mailed them stating that after seven days i am going to lodge formal complaint and guess what they have not bothered even by that. They called me twice asking the reason but no one visited my home. WOW

hitachi/washing machine — machine is not working for last 4 months

sir
i have purchased a hitachi washing machine on 31/3/2007 model no sf-70hj 7 kg .
for last 4 months 1 part got damaged of machine and mr m.b . joshi ([protected])from dizitek services([protected]) has visited my place and assure me to replace new part but now it is 4 months approximatly no response is given by the people after several calls and letter to company.mrbhati([protected]) from hitachi also asuring us that your work will be done in week but it almost 45 days .as washing machine is not a product of luxery it is a daily need product company people are not listining.
please do some thing

i have the same problem ...very poor response from hitachi

COOLING PROBLEM - ABSOLUTE NONCARING ATITUDE OF THE COMPANY

From:
PRAMOD B KEDIA

Date:[protected] Speed Post

To,
Hitachi Home & Life Solutions (India) Ltd,
10th floor, Abhijeet,
Mithakhali Six Road,
Ahmedabad 380 006

Dear Sir,

Sub: Service Complaint in respect of Refrigerator 530 Ltrs, 2 Door
I have purchased 530 Ltrs, 2 Door Refrigerator – Model No R-Z530AND7KX-1 (Item Code[protected] SR No [protected]) vide Invoice dated[protected] which is covered by standard warranty / guarantee without any exclusion whatsoever. I call upon you to replace the product sold to me which contains technical failure and manufacturing defects. The technical failures / manufacturing defects are evident from the fact I was informed that the refrigerator will be required to be (once again) taken to the work shop for ‘modification’.

The entire sequence of events (spanning from 18/04/2011 till date) is noted below to demonstrate that it was a traumatic experience for me seeking much publicized enjoyable experience of a HITACHI product. I was required to chase the customer help line / service centre on a daily basis praying for the redressal of my grievances.

(1) It may please be noted that Installation demo was not given to me as per your standard policy. This was initial deficiency on the part of the company, however, later on (as described here-in-after) I learnt the harder way that there is absolutely no regards for customer satisfaction in your company and all the bombastic claims of the company were totally hollow.

(2) Perhaps, the machine was not working properly right from the day one (first week of November 2010), however in view of the winter season I could not realize that. But it became extremely evident immediately when the summer set on. It was noticed that the cooling in the refrigerator compartment was dismally low.

(3) The first complaint was registered on[protected] vide Service Registration No [protected]. The company engineer came to my home 3-4 times but no solution to the complaint was given. Even when the temperature measuring unit was installed in the machine to monitor the performance, the complaint was closed without the solution and without my knowledge.

(4) I took exception to the complaint being closed without solution and hence again the complaint was logged in on 2-5-2011 vide Service Registration No [protected]. Again 3-4 times the company engineer visited my home and went on saying to me that the machine is working properly. It was shocking for me. The engineers went on citing absurd reasons and went on maintaining that there is no problem in the machine just only to later on admit that the machine required ‘repairing’ and finally ‘modification’.

(5) Since, the machine was not working properly, almost on regular / daily basis I repeated the complaint vide emails. You can verify this from your records. My persistent complaint forced the involvement of higher authorities. They personally found, having spent about 60 Minutes on the site, that there is in fact defect in the machine. For the first time, the company official admitted of the problems with the machine (some where in the first week of May). [I was shocked to learn as to how a company of the stature of HITACHI can afford to give base less responses that machine was working perfectly – Refer to the matters noted in Para 3 & 4 above.]

(6) The faulty machine was taken away for repair to the company workshop during the 2nd Week of May. After a week or so, the machine was returned to my location intimating me that the machine is put in order. There was defect with the ducting and the same has been fixed. Assurance was given that the defect is fixed, that the cooling is restored to company specification and now there would not be the complaint of cooling in the Refrigerator compartment.

(7) However, within 24 Hours, I noticed that in the repaired machine there was absolutely no improvement in the cooling. Still, Cooling was dismally low in the refrigerator compartment. I waited for 3-4 days in the hope that assurance given by company engineers would come true. The defect persisted and I realized that false assurances were given.

(8) On or around 23/05/2011, the higher up at the service centre was informed about the matter. You would be shocked to learn that the service engineer visited the location only on 03/06/2011 and that too not before my persisting telephonic calls. His visit again revealed that it was a fact there was absolutely dismal cooling as I had been complaining. – I was shocked to learn that the company like HITACHI acted so lethargically, took the machine to work shop, kept it for one week and returned it without fixing the problem and still conveyed that the problem was fixed as per company specification.

(9) The story does not end here. Once again there was lethargy. Instead of escalating the redressal of customer satisfaction by acting quickly and swiftly, there were no words heard from the company as to how the matter will be sorted out. Once again, after persistent enquiry, I was informed today on 07/06/2011 at around 4.00 p.m. that the machine would be required to be taken to the workshop for ‘modifications’ to fix the defect.

(10) It is amazing to note that modification in the machine would be carried out. I fail to understand – have I purchased an assembled local machine? The chronological events narrated above proves it beyond doubt that there is a MANUFACTURING DEFECT in the machine.

(11) It is our honest and bonafide belief that in a newly purchased machine modification can never be done so much so that even repairs can be done only if there is some minor problem. In this case, there is some fundamental technical failure / manufacturing defect and it can not be handled in the manner suggested to me.



(12) It may be noted that, during the period from[protected] till today[protected] –

(a) More than 10 times the service engineer of the company (may be 3 to 4 different engineer) has visited my home.

(b) We have talked to various personnel / executive / customer care operator of the company for more than 25 times. Some of the person to whom we came in to contact during these are:
a. Mr Mohan
b. Mr Jagat Gajjar
c. Mr Navin
d. Mr Raksesh
e. Mr Rutvij
f. Customer care operators

(13) The code of conduct of HITACHI (down loaded from Hitachi web site) is reproduced below:

“1.1 Provision of Safe High-Quality Products and Services
1. We will satisfy customer needs and specifications. We will not only obey quality, safety and environmental laws and standards, but also set our own voluntary standards when necessary to ensure the quality of our products and services. We will strive to guarantee safety and realize the goal of zero product defects so that customers can use our products and services with a sense of security.
2. We will respond quickly and sincerely to defects and customer complaints, and strive to determine the causes and implement thorough measures to prevent recurrence.
3. We will construct and administer appropriate quality management systems.”

(14) Following issues needs to be answered by the company –
(a) Does it take 50 days (almost 2 months) to attend to the technical failure / manufacturing defects in the machine (and still not solving the issue) so as to secure customer satisfaction? As per the company’s own code of conduct, response should have been quick and sincere, however, taking 50 days is neither quick nor sincere and that too when the result is still not achieved.

(b) In India, Refrigerator is indispensable in a hot summer. Specifically keeping that in mind, I purchased the refrigerator, however, two out of three months of the summer has passed and I am denied the worth of the money spent on your product Is there any accountability?

(c) The Refrigerator was taken away for more than a week for repair to the work shop. Why was it returned with no improvements at all?

(d) Company is found not adhering to its own code of conduct. Isn’t it a glaring breach of trust and faith against the customer and cheating with the customer who puts confidence in the Brand?

(e) Instead of grace fully accepting that the Refrigerator given to me contains technical failure / manufacturing defect beyond a normal repair, the company wants to modify the same. Isn’t it a breach of product warrantee / guarantee? Should it not be replaced immediately? [It needs to be appreciated that the product sold to me is covered under company warrantee / guarantee without any exclusion what so ever.)

(15) In view of the above, in my bonafide and considered belief, following is required the company –

(i) That the Refrigerator should be replaced immediately;

(ii) That it was a traumatic experience wherein the company has inflicted mental harassment on me, which needs to be compensated at once; and

(iii) That for both the above remedial action, company needs to act quickly and sincerely.

I trust you would be responsive. However, if still the company is not acting quickly, I shall be forced to take action in terms of consumer rights and consumer law for which the company shall be responsible.

Thanks & warm regards,


(Pramod Kedia)

i agree totally...i faced same problem with my 3 door ...and no attempt from hitachi to repair the problem

yes i hear hitachi service is the worst in india. i have bought the same 306ltrs recently and they have not yet come for installation in 3 days now. am afraid what all problems i am going to face from now.

abhijit, i tried calling you but the number does not exist. please go to cag.org.in and call them to find what you have to do. they are very helpful and will guide you and get you a good compensation. we last time used them to get our whirpool washing machine changed completely,

duct a/c — warrenty

Dearsir,

i want small information about ductable a/c,
1) compressor ( 8 T/R, 5 T/R, 6 T/R)warrenty how many years .
pls give me information ASAP.

Regards
Dharmender

Normally all AC companies will offer one year from the date of Commissioning / 13 months from the date of supply

Vasanth

I totally agree HItachi India customer care is total . Please think 100 times before buying any product of hitachi

Neeraj
[protected]

Do not buy HITACHI products - they will make you cry for service .

HITACHI AC QUADRICOOL — DELAYED AC INSTALLATION

Dear Sir/Madam,
This is regarding the HTACHI QUADRICOOL MODEL,window AC that was purchased on 23rd June'11 from RELIANCE DIGITAL at SHIPRA MALL in SHIPRA SUN CITY. Although the payment was done on that very day yet the AC was not delivered the same day and was delivered next day arount 5.15 PM.
However, there is no response about the installation and the customer care Nos. given on the bill are not picking up the call.
Though the installation charges are also already paid in the bill yet no one from RESQ team or HITACHI has come to instal the AC.
After spending so much energy on making phone calls to RELIANCE DIGITAL and so called two Nos. - [protected],[protected], I am not a happy customer and am lodging this complaint against them.
Please take appropriate action against them.

Regards,
Vijay Bhatt

I am not happy about the installation delay and this being peak summer if I have paid the amount and the AC is not installed then what is the value and services I am getting.

We bought 1.2 tn Ace Cut Our Split airconditioners ( 2 units ) during April 2009, vide Invoice no 9 dt 18th April 2009, which are installed at 243/241, Sobha Onyx, Near Agara Circle, Sarjapur Ring road, Bangalore. I'm wondering . Repeated Efforts for free Services / inspection ( Due within six months from date of purchase ) with franchisee M/s Concorde Aircoditioning System, Banglore & Hitachi Life Solutions through online cmplaints / mail follow up are failing miserably in getting appropriate response even after more than a year of purchase.

oh!what agood response towards non working of new ac. we bought a split ac 4 star from white planet ernakulam. after instillation it did not work, it is almost 3 weeks there is no response from company.

We bought 1.2 tn Ace Cut Our Split airconditioners ( 2 units ) during April 2009, vide Invoice no 9 dt 18th April 2009, which are installed at 243/241, Sobha Onyx, Near Agara Circle, Sarjapur Ring road, Bangalore. I'm wondering . Repeated Efforts for free Services / inspection ( Due within six months from date of purchase ) with franchisee M/s Concorde Aircoditioning System, Banglore & Hitachi Life Solutions through online cmplaints / mail follow up are failing miserably in getting appropriate response even after more than a year of purchase.

Hitachi / AC — AC service

I brough the split AC of Hitachi company on january 11. company said that 3 free service will provide in one year. but no one came from service centre for free service. i raised the complaint on toll free call number. and we got the request number thru SMS for this compalint. requestr number is [protected].
this request number i got in 27th june 11. now today is 10th September11. and no one came from Company. This is totally poor service from Hitachi company.So Now request to the Hitachi company to give me back my AC product amonunt and take their AC. I not want this product now due to very poor service of Hitachi company.
Bill No. 60R1008486

HITACHI customer service is the poorest of all as i have never seen such a third class and frustrating service from any other company...
i have launched a complain for servicing on 24th of april and till date they havent came for service for my ac. Every day i used to call them up and ask and get the same response from customer service that today they will serve but everything in vein. i am burning out my phone balance and my sweat like anything. Is this the way they are serving. SHAME ON YOU HITACHI!!!!!!

I bought 3 star Hitachi Window - Kaze 1.5 Ton AC. In the very first Year of Purchase it has started giving problems. Its Gas (referigent) gets leaked very frequently.AC doesn't give cooling effect.

AN AC with NO COOLING

Logged requests at Helpline nos but they repeat like a Parrot, technician will come & fix the problems.
Facing serious problems with this AC.

Strongly recommend not to buy Hitachi products. Hitachi is exploiting Innocent Indians.

From RAJESH

Hi i have purchase HITACHI AC from Vijay sales at Ahmedabad. it was not giving any cooling and found one PCB is faulty they took planty of time to analyze and same has been replaced by conviencing them. for installing the repplaced AC they didnt even bother for that.

its almost 20 days in Ahmedabad Hot weather, we are without AC. Pl suggest for further