Hitachi Home & Life Solutions India [HHLI] Complaints & Reviews

THREE COMPLAINTS REGISTERED SINCE PURCHASED DATE OF 3RD APRIL,2010. SERVICE TECHNICIAN VISITED TWICE, ACCEPTED THE FAULT BUT NEVER CAME BACK TO REPAIR. TODAY ON 18/5/2010 ITS BEEN 43 DAYS AC IN UNUSED AND THE WEATHER CONDITION AVG IS 40 DEGREE,

I have purchased an AC of HITACHI and for that i was told that i would be getting after sales service for that but i am not getting that said service on my ac. I am calling the dealer since 15 days but they are not providing the service rather they are making fake commitments about the service of the AC. I am facing a lot of problems in this matter as there is a heart patient in my home and also its very difficult for him to stay in hot climate.

so kindly register my complaint and do the needful in the same.

NAME of FIRM :- REFRICO
Address Of Firm :- 118, Cantt. Road, Near Odeon Cinema, Lucknow, uttar Pradesh.


Seeking Help,
R.B Lal Srivastava
# 538 ka /184, Triveni Nagar Ist, Sitapur Road,
Lucknow-226020
Uttar Pradesh

Phone no.:[protected]

Very poor performance of Hitachi ac m/c.
***********************************************
Dear Sir,

Myself purchased Window Hitachi ac m/c on 02.06.2007. The PC board got out of order on 2009 and again on 05/2010. Local service center repaired PCB for first time and now again they are engaged in repairing work. I found myself in trouble by purchasing Hitachi ac m/c. Although I am covered under AMC from local service center in Kolkata, the damaged PCB is not being replaced by a new one. I must say I am not ready to accept the repaired PCB which should be replaced by a fresh set.

M/c details. Hitachi Quadricool 1.5 T, sl. no.
O7OCO7098, Model: RAV014EMDZ1


Amit sengupta
P-82, Dum Dum Park,3rd fl.
Kolkata-700055

We had purchased a Hitachi split air conditioner from Rhythm House on 28th March 2010 with Challan Number 5731 and invoice number 8185. From the day it was delivered and installed, it has been making loud noises while operating resulting in us not being able to sleep. The first complaint was registered with the dealer on 2nd April 2010 after which there was a service engineer who came to our house and agreed that there was a problem. He suggested that it was an issue with the stabilizer and we should replace the same which we did but it was of no use. Subsequently we called up the dealer again who put us on the area service engineer by the name of Maninder ([protected]). We spoke to him 3 time about our problem to which he finally expressed his inability to do anything and suggested that we speak to the area manager Pankaj Aggarwal ([protected]). We have been speaking to Pankaj over the last few days and also have sent him various messages about the difficulty that we are faced with but he has not even bothered to send anyone to our house to check the problem. We fail to understand as to what good a warranty is if companies like Hitachi behave like a local unscrupulous shopkeeper

I bought this Hitachi Atom Square 2Ton split AC and I have never have had such a horrible experience so far with any of my purchases and never even imagined a brand like Hitachi can cause such pain still enjoying consumer money. Before I go into more details, I give a BIG warning for anybody who considers buying things from Hitachi in India.

First I went to buy this only due to my earlier experiences with Hitachi as a brand using its VCR long back and after my international exposure doing business with Hitachi elsewhere (Singapore, Japan, etc). Also the design of this Atom Square AC attracted me so much so that I was bent on buying this when I already happily used other brands like Carreer (where there was other pain of service people trying to exploit charging more than normal for services though AC itself works fine).

I bought this machine on Jan-2010 and the sales guy at Madurai (Mr. Kingsly) promised everything under the earth on service before I were to send the cheque to Hitachi, Chennai. Then started my trouble, he sent in the name of Hitachi Authorized service a company (S.K. Electronics) for installing this machine, who seem to knew nothing about this particular model and experiement with me. Ever since it was installed, it gave problems again and again with no cooling which was detected as gas leak but the service technicians (anybody would say by the way they handle things that they are good for nothing!) repeated would promise things will be alright. For the fourthtime in Apr, they connected a Nytrogen gas cylinder to detect the leak but only to conclude that there is no specific leak and probably the dummy nuts at the joints would have let to some leak and assured that there will no leak after charging this time.

Again and again, the unit used to work only for a week, also with uncertain cooling efficiency (at no point of time anyone brought a thermometer to know if there is enough cooling though the installation sheet says to mention the cooling temp) and finally when I gave up chasing S.K. Electronics, then decided to escalate to Hitachi directly. All the while the Hitachi sales guy (Mr. Kingsly) was of obsolutely no use and it looks like they live in the luxury of Hitachi name (as I am fooled) doing no work for customer satisfaction.

When I escalated the problem to Hitachi in Apr-2010, they sent some one from Hitachi Airmac, Madurai and they also proved useless as even after they serviced, the same problem of No efficient cooling, Water dripping from indoor unit, gas leaking that could not be detected, etc. all were still there after three of their visits. Fourth time with them when I called Hitachi Airmac services directly is when the story unfolded to bizzare propotion. The support lady there (one Ms. Aruan) told me that how many time she could send their technicians to Karaikudi from Madurai and when I told them that they better take back the system if they cannot complete an installation (as this is not even a service call and is a pain of installation for four months having spent about Rs. 65000), she told me that I should speak to Hitachi. Only then I realized that Hitachi Airmac is also an agent and not any part and parcel of Hitachi to own my case. Worse still, when I asked them if they use other brand AC in their home making money selling Hitachi AC that does not work to consumers in the market, very boldly she acknowledged 'YES'.

A week ago, some 'sounding to be' senior people called me from Chennai (one Mr. Shekar, and then Mr. Selvakumar, etc) assuring to solve the problem I have but none of them seem to follow up the case to close. Every time when I contacted Hitachi Support, the people talk so nicely and always would tell that they will get back within an hour or so but at no point of time they came back in time only for me to call them again to check what they would do.

The story is bitter than what have narrated so I have cut the long story short only to say that any one goes to purchase Hitachi AC is inviting pain at exorbitent price.

Couple of days ago one Mr. Dheenadhayalan came and reported gas leak and observed water dripping with less cooling efficiency. And today one Mr. Prabhakaran came to attend to the problem and told that he has tightened the dummy nuts so there should be no more leak and charged some gas to increase the cooling so there will be no more water dripping also from indoor units. But sooner he left my premises, water began to drip.

So in effect the story and my pain continues with Hitachi and today I am raising a big alarm for Hitachi to take back the unit and refund me the money, or I may have to resort to legal course (consumer court or whatver for all the agony).

I am still being challenged with such a poor (I am unable to find any bad word to put here) service from Hitachi so anyone who reads this be warned.

-----Original Message-----
From: lihong.[protected]@hitachigst.com [mailto:lihong.[protected]@hitachigst.com] On Behalf Of HGST.[protected]@hgst.com
Sent: Thursday, April 29, 2010 9:38 AM
To: Kishor Nikam
Cc: RMASupport.[protected]@hitachigst.com
Subject: RE: Hard Disk Not Recived from[protected]RMA[protected]



Dear Sir/Madam,

Sorry for the delay. We've forwarded your enquiry to HCL to investigate.
If you'd like to, you can also contact them directly via toll free number,
[protected].


COPY TO Sumathi,
Hi, you've sent an email to ask for dispatch status for this customer on
Apr 13 already. Could you contact the dispatch directly and ask them
what's going on, please?

Thanks.
Li Hong
#############################################
We support Hard Disk Drives sold through Distribution channel only.
Hitachi Global Storage Technologies
日立环球存储科技
Tel : (+[protected] Fax : (+[protected]
Email: [protected]@HitachiGST.com
Tollfree :[protected]Australia),[protected]North China), 10800
265 0226 (South China),[protected]Hong Kong),[protected]India),
[protected]Indonesia),[protected]Malaysia), [protected]
157(Philippines),[protected]New Zealand),[protected]Singapore),
[protected]Taiwan),[protected]Thailand)
Website: http://www.HitachiGST.com
_______________________________

[protected] In Response To[protected]

From: Kishor Nikam <Av.[protected]@raymond.in>
Delivered Date:[protected]:04:24+8
Subject: RE: Hard Disk Not Recived from[protected]RMA[protected]

Dear Sir/Madam,



Replacement Disk Drive not receive from[protected] to till date…..







Thanks & Regards,



Kishor Nikam

Mr. piyush tiwari the sales engg. in hitachi electronics placed in Raipur(CG) is totally a vulgar individual. Always trying to molest the girls and ladies around.He is abusing ladies and girls physically and verbally.
I request you(the company) to do the needful or else i will sue the company for keeping such individual.

I bought an HITACHI AIR CONDITIONER - QUADRYCOOL TM on 24th March, 2010 and the Company did not even send any person for its installation and I was told by their authorised dealer - NAYYAR ELECTRONIC WORLD, RU-376, PITAM PURA, N.D to get it installed by outside. Nobody from the Company was sent for DEMO. My particulars are DEEPAK, customer code I[protected]

The AC was not working and I was advised to lodge a complaint with the customer care. A complaint which was registered on 2nd April was attended by HITACHI PEOPLE on 24th April.

The AIR CONDITIONER - QUADRYCOOL TM which was made available is very noisy although HITACHI CLAIMS IT TO BE NOISE FREE AIR CONDITIONER .

Even the Technicians giving demo confirmed in writing that this AIR CONDITIONER IS DIFFECTIVE AND HAVE TO BE REPLACED. AS ITS A NEW AIR CONDITIONER HOW COME SUCH A BIG AND WELL KNOWN COMPANY LIKE HITACHI IS NOT HAVING QUALITY CHECKS FOR ITS PRODUCTS.

I am VERY MUCH DISAPPOINTED BY THIS HOPELESS SERVICE ON THE PART OF SUCH A REPUTED COMPANY LIKE HITACHI.

It has been ONE MONTH and SEVEN DAYS still I am wondering here and there in the misguiding loops created by HITACHI technician and Dealer – NAYYAR ELECTRONICS

I even talked to DEVESH – Area Sales Manager.

Please help me out and replace this defective Air Conditioner and improve your after sales service
Waiting for Company's action

I bought a Hitachi AC more than a weak back. I have been calling customer care no & the dealer for the demo but there is no response from the company yet. I submitted a form concerning the problem at the Htachi global website but of no avail.

When the company can not provide a sevice than how can they price the product so high. The price of the AC i bought was 28,000(Window AC) while the cost of AC in 1.5 ton for other brand is much less.

If it would have been easy I would have returned the AC & taken the money back.

I purchased this on 06.10.06. Problem of not cooling registered on 13.04.10 & attended on 15.04.10, reported gas leakage. Taken to service center and returned on 24.04.10 after repair. Works properly upto 27.04.10, then again the same problem of not cooling started. Apart from call center no other nos. for communications are available in net also, so that I can express my agony. This kind of act is untollerable from Hitachi, who claimed their worldwide reputaion. They are simply cheating the INDIANS in the name of quality. Their after sales service are worst.

Tapas Biswas
[protected]@hotmail.com
[protected]

I purchased a brand new Hitachi AC from Kapila Electronics Janak Puri, New Delhi, on 18th of this month. The demonstration was given after 5 days of purchase, since then the AC is malfunctioning as it does not cut off automatically.

I request you to send your engineer to set it right, but prior to the visit he should give a call to me so that I am available at that point of time.

My contact details are as follows :-

J S Bhatnagar

C 197 Brotherhood Aptts, H Block, Vikas Puri
New Delhi 110018
[protected] (Mob)

We purchased a 660 ltr refrigerator in Jan 2010 from Kapila Electronics, janak Puri, New Delhi. The performance was okay in winters. But come summers and the cooling levels deteriorated. We were informed that in summers the cooling goes down. This was absoultely amazing. Refrigertors are bought for summer use only.

Numerous complaints to the service centre have elicited lukewarm response.

After haveing bought such an expensive product, one does expect the product to work, but Kudos to Hitachi.

Dear Sir,
I purchased a hitachi window air conditioner with model no-RAV019EOD FROM ADITYA VISION OPP-TARAMANDAL PATNA,BIHAR,INDIA. ON 13 TH DEC 08.For the last one week i am calling the service centre about the servicing of my AC but to no effect.Everyday they say hat the person will visit tomorrow but one week has passed no body came to vist my home for servicing of my AC.When I asked about the booking no they say it is 4.The registration for servicing the AC is booked in the name of my father i.e. Sri Arjun Kumar Srivastava since i am in the office on working days. I have booked for servicing of my AC in SERVICE CENTRE PATNA,BIHAR,INDIA on the no-[protected]



Extreme Summer is passing on but i am very dissapointed to know that a prestigious international brand like Hitachi customer service is so poor.
I request you to get my A.C. Serviced at the earliest.

Abhishek Srivastava
A/18,Mitra Mandal Colony
Anisabad,Patna-800002.
BIHAR
INDIA
Ph-[protected]

It has been 08 months since we have purchased a Hitachi Refrigerator from M/S Shakti Electronics. From the beginning, the refrigerator has been troubling us with poor cooling, overflowing and at times flooding of defrost water inside and switch defects.

Several complaints have been made to M/S Shakti as well as Local Hitachi Office. However, the problem has not been resolved. They are just promising some change of the local parts etc., which has not worked in the past

Since it is within the warranty period, we have been asking for total replacement of this defect product. The company has not been responding in a responsible manner.

Pratima Singh
Assistant Professor
F 304, Sahjanand Residency, Ahmedabad

23rd March, 2010
Sub :- Refrigerator Complaint and Very Poor handling of your Service Centre.

I have purchased Double Door Refrigerator on 16/10/2009 ( Six Months ) back in the impression of Hitachi Brand but at the starting of summer now refrigerator have stopped working. Any way this can be a technical problem and nobody can do anything but after sale service is in your hand. I am sorry to say that I have never seen such a poor service in my life. We are using other brand also and getting after sale service in 24 hours.

I am giving below the detail of my complaints and feedback of your company.

1. Complaint no.[protected] on 06/04/2010 First Complaint was registered and service engineer came on 07/04/2010 at 2000 hrs and give assurance that it will work properly but it has not work.

2. Complaint no.[protected] on 08/04/2010 Morning we registered another complaint as your service engineer told me on cell phone that every time we have to make new complaint whether problem is solve or not. On 12/04/2010 same service engineer came but nothing done and he told me on parts has to replace and same is not available with him.

3. On 13/04/2010 and 14/10/2010 I spoke to Mr. Ravinder on Tel no.[protected] but my problem was not solved.

4. 15/04/2010 Mr. Ravinder suggested me to make a fresh complaint which I did ( Complaint no. [protected]) but till today nobody turn up.

5. on 19/04/2010 service staff came and chnage the part but still problem was not solved and they told me that they will take the refrigerator to service centre and do the repair their but till today (23/04/2010) nobody turn up.

6. I have spoken to Tejbir Singh Service Manager in Delhi and Mr. Sandip Nayyar in Ahmedabad but till date nobody came to pick the refrigerator.

I shall be grateful if you would kindly look into the matter and take the necessary step.

Thanking you,

Yours truly,


Jeet Singh Rawat
Cell no. [protected]

We had bought hitachi window ac from ashoka trading on 9th april,2010 and had specifically chosen Hittachi going by the reputation and brand. However,even after expiry of 16 days noone has turned up for product demo. We are fed up with following up with their service centre.

The customer care is never available inspite of around the clock service. My sincere advise to all prospective buyers is not to go for hitachi. They offer worst customer service.

Please note that I had purchased Hitachi Window AC from Audio Voice at Lajpat Nagar on 30 May 2007. After 1 year of purchase, I had AMC done through Hitachi Home and Life Solutions, India. My AMC was expiring on 21 April 2010, which inspite of reminding to Hitachi Customer Service on 16 April 2010, for renewal, has not been renewed.

The compressor of the air conditioner, had not been working since 16 April 2010.

For last one week, I have been trying to contact Service Manager Mr. Tejveer Singh on Tel Nos. 32220014 & 32220093 and Service Centre Nos.[protected] – 69, but no one picks-up the phone or gives some other No.

I tried to contact at the the Nos. provided by Hitachi ie [protected],[protected],[protected] &[protected], which are for customer service and for the Service Manager. I sent complaint though e-mail and through the Hitachi web site as well.

Although I was having effective AMC, when the complaint was sent, so far no response has been received from the Company.

I Purchase Hitachi Split AC FromVijay sales Dev Arc Mall on[protected]
Order No: 64-DEV04-10SOT102.

But still AC is not install at me home and when i m talking to technician he was called me we are comming in 1 hour , half n hour etc. etc......... but still not comming.

i was called on [protected] at[protected] &[protected] but still is replieing that we are comming in 1 hour..

What is this service from hitachi ......

Dear Sir ,

This is in continuation to the below mail which I had sent last year regarding replacement of compressor of my window A/c . I was told by customer care that M/s Sheetal Aircon will check and get the issue resolved .

I am writing this complaint again and I am very upset with the product quality and service of we boought from HITACHI ie my window A/c .

I paid Rs 1800 /- to Ms Sheetal Aircon vide their Bill No 387 dated 19/4/09 towards filling of gas in compressor , The A/c was barely used for 2-3 months after that .

Not even a year has lapsed and I am told by HITACH service again that there is no GAS in the compressor and we will now charge you Rs 2500/- and get the same re-filled .

Please be very clear that I cannot spend Rs 2500/- every year on this Airconditioner hence I need a replacement to this AC now ....they have the thrill to tell me that the warranty is only for 6 months and you will have to spend this amount each time .

I fail to understand why a consumer is cheated like this by HITACHI ..... Surprising indeed and I used to associate in my mind that HITACHI means quality and your A/c is Rs 8000/- to Rs 10,000/- more expensive than Samsung and ELGI , then WHY BUY THIS PRODUCT AT ALL IF THERE IS NO DIFFERENTIATION
Certainly I cannot buy your product going forward and will ensure that any one in my contact does not buy a Hitachi product aswell . VERY DISSAPOINTING INDEED .

Going forward I booked another complaint on 10/4/10 your toll free no as ----- Complaint No[protected] , which was finally attended on 15/04/10 .

As on date the AC is with your team .

I would need to speak with a senoir person at Hitachi to get my grievance sorted out and settled and I want the machine replaced immediately .

Regards,

Pavan Mathur

--- On Mon, 3/16/09, Pavan Mathur(JCT) <[protected]@vsnl.net> wrote:

From: Pavan Mathur(JCT) <[protected]@vsnl.net>
Subject: Hitachi Window Air Conditioner COMPLAINT
To: [protected]@hitachi-hli.com
Cc: "Pavan Mathur - Blackberry" <[protected]@airtel.blackberry.com>, "PAVAN - YAHOO" <[protected]@yahoo.com>
Date: Monday, March 16, 2009, 8:02 PM


Dear Sir ,


I have a complaint to make wrt my a/c purchased on 20/7/04 from M/s Naina Electronics , Shop No 40 and B-7 , DDA Shopping Complex , Mayur Vihar , Phase-1 , Pkt-1 , Delhi-110091 , Tel No 22758228 vide Inv No 6993 ,fitted at my house ,167-B , Pocket - 1 , Mayur Vihar Phase -1 Delhi - 110091 .

I had asked their person to visit us today and we have been told that the GAS from compressor is leaking and there is lot of noise in the a/c when it runs . The remote for this air conditioner also does not work .

The basic reason to buy Hitachi against LG OR SAMSUNG was to avoid such issues at any later date when the warranty for compressor is 5 years !!!

The a/c at that point of time was the most expensive as againt other brands available in the market and this needs to addressed right now .

You are requested to get the compressor changed immediately before the summer season starts and the heat is on peak

Regards,

Pavan Mathur
Asst General Manager ( Mktg )
Jct Limited , New Delhi .

Residence Address :
167-B ,Pocket-1,
Mayur Vihar Phase -1
Delhi -110091
Tel No[protected] R )
[protected]/[protected] O )

I bought Hitachi Window AC around a couple of years ago.

On turning it ON, it is making noise. Looks like the noise is coming from Compressor, it goes high and then low and sometimes goes off. And sometimes it starts in the middle. But it is always ... when Compressor is running.

Running on vGuard VGSM 400 stabilizer but noise is coming even if Run directly without Stabilizer.

This noise generally comes when there is peak time (High demand of AC).

Is this due to low voltage?
Is there a problem with stabilizer itself?
Is there a problem with AC compressor or some other part??

Kindly answer as this is out of warranty now!... :(