Hitachi Home & Life Solutions India [HHLI] Complaints & Reviews

To,
The Vice Precident,
Hitachi.

Dear Madam/Sir, Greetings for the day, as i am not satisfiy with your product Hitachi Window AC, which i buyed last year and gone to service centre, since than it is not working properly, as your one of the most reputed company world wide but I am sorry to say that your quality of products getting worse day by day. This particular product i bought last year in April 2008. so if this quality of your product continue detoriod nobody can buy and it gives bad name to your Company. this is my request to you people to look into the matter and ractify my problem.

Regards
Edward Masih
Add.1/6493 East Rohtash Nagar shahdara Delhi. 110032.
[protected].
22325271.

I had purchased a Window Air-conditioner of HITACHI on 10.03.2008, from Hitachi Home & Life Solutions (India) Ltd., A-15, Mohan Co-operative Industrial Area, New Delhi-110044.
Although its been 1 year and 3 months and the AC has stopped working on 13.06.2009. I complained to the customer care and the service people said that the compressor / refrigerant gas is leaking and got finished. However, to my knowledge there is no need to refilling the gas for at least 8 years. I have inquired this from other dealers too. I am afraid that the dealer has given me a defected item.
I had called to the customer care many times, but the service department never responds to the complaint. No Body from the company is attending the complaint, since my hitachi complaint no is[protected]. The company is cheating people and misguiding also. I want my money back from this company, please help me.

I WAS ALSO CHEATED.

POOR quality product but only fake brand image.
No expectation from customer support.

I also wanna money back because if i contd or compromise with thm they sucks in future after warranty period.Non- availability of spares in local market.High failure rate after warranty.Higher cost of parts.
Overall, performance is very poor.Its below thn Air cooler with an Addition features n LCD remote.

Dear Sir/Madam,

Below complaint I have sent on 03rd July2008 regarding my window Airconditioner for which I got a reply on 16.09.2008 from Hitachi Customer Casre, almost after Six Months.

On 12th May 2009 I again call at Hitachi Customer Complaint Centre for some problem in my AC Vide Complaint Number[protected], the service engineer has visited and found a leakage of gas. I have told him take the AC at their service centre and thoroughly checked the same, as this is the second time in one year where I have faced this Gas Leakage problem, but he overheard my request & fill the gas only at my residence . Now after two months again the Gas Leakage problem exists . I am very much disappointed with the performace of my AC. I want to change my AC immidiately, as this the THIRD TIME in a span of ONE YEAR where I have faced "GAS LEAKAGE PROBLEM"

Hope to have a early action & reply from your side in my case not like previous one where it takes SIX MONTHS from your side to be actioned

Thanks & Regards
Ajay/03.08.09

"I am not at all happy, with the product ( Window Airconditioner/Model No# RAV019EOD/ Dealer Unison Airconditioner)purchased on 14.05.2008. Two complaints in less that two months . Previously there is some problem in the panel, now there is no cooling( Complaint No#[protected]. If such type of performance has been give by a well known company's product, then sorry to say that I never recommend any body to buy the product of your company.

So, I only request you to kinly look in the matter & resolve the same as soon as possible."

I bought RAV019EOD Hitachi Qudracool AC 6 months ago. Right from very first day i can not feel like 1.5 ton AC is intalled in 10 X 10 ft room. Even after 2-3 hrs running when i enter in my room it feels like just normal temp. No cooling. I tried to contact the Customer care twice and both time they sent the Technician to my home but instead of checking AC properly they just said the air is escaping from the room thats why cooling is low. There is just little bit of gaps under the doors as we normally have. And they also said there is not enough space behind the AC thats why its not cooling properly where as there is wall on three side at the Gap of 4-5 ft and the fourth side is totally open for Hot Air escape. I am not satisfied with the service.

I request Hitachi, either they should provide me with there proper Intallation specifications describing the surround area requirements or send some well qualified technician who can find the actuall fault with the Unit.

I agree with you.

I also bought 1.5 tonne window AC of Hitachi 2.5 years ago because of its brand name. Every year I am paying around 500/- for servicing it. This year I found that its gas has leaked and there is no colling. Service station people of Hitachi Garhwal Service station took 2500/- from me and fileld the gas. Moment it came back to my home, its auto cut off feature is not working. After checking they found that now its thermostat is faulty and asking me to pay 1800 more to repair.

My issue is I bought 10000/- extra costly AC just because of Hitachi brand as it was supposed to be more durable and robust. But I am paying every year such hefty amount. There is no point buying Hitachi AC. Instead we should buy some other AC.

I would like to know if something can be done against Hitachi as I am at a loss here.

Thanks
Jitender Kumar

Hitachi — AC not working properly

sir
I have purchased Hitachi 3 star split AC 2 week ago. After 4-5 days its suddently tripping.
I have registered the complaint with Hitachi customer care center. They assured me that machnic will come my home within 48-72 hours. I registered the complaint on 17 May, but on one come to my house for checking. In between, I have called 5-6 time their customer care service center. They always told me the mechanic will come within 2 days.

Pls do the needful.
Thanks

Sir

I Purchase split A.C. 1.5 ton from khoshla Electronics, 1, Old Court House Corner, Kolkata - 700001 and install by your authorised person on 21/05/2011. 23/05/2011 A.C not working properly means only Fan is running but no cooling. I Complain in evening of 24/05/2011. My complain No. is [protected] and told me your official person this call attend within 48 hours. I regret to say that today dated 27/05/2011 time 12.25 P.M. around 64 hours no person attend the call. From 26/05/2011 at 5.00 P.M. onward I call at a No. [protected] that is your service center no. the person said "sir call allocated person reached shortly"
What I am doing, Kindly arrange to rectify the problem as soon as possible.

BIPIN KUMAR SINGH
59, N.S. Road, 3rd Floor
Kolkata - 700001
Mobile No. - [protected]

Hitachi AC — not working properly

I purchased Hitachi ac 1.5 ton kaze model on 13/5/2012.
It is not working properly. It is not doing cooling. I am not satisfied.

Hitachi AC — fan is not working properly

we have purchased HITACHI A/C 8 months back and now its fan is not working properly, they are creating noise.
please send HITACHI service boy to make it nose free.

Hitachi — Non Working of AC

I have Purchased Hitachi 1.5 Ton Window AC from Sargam Electronics, Adarsh Nagar
on 13th May, 2013. A/c is not cooling a 10x10 Room, I had lodged complaints
3-4 times, but no result.

Dhiraaj Abichandani
B-10/16, Sec-3, Rohini, Delhi-110085
[protected], [protected], 32990444

for red light blinking

vipan kumar model no RAC518HTD S NO131GO1430

I totally agree with what is said. i had purchased window AC QUARDRACOOL TM model on 14th APR 2009. after several phone calls it finally got installed on 24th apr. demo is still pending till date. it seems that hitachi has no value for promises and customer time. engineers never turn up at the pre decided date and time. Mansoon is the vendor who comes under my area.
The best part of it is even the installation done by people from hitachi who are said to be experts is not at all as per the specifications, resulting in a loss of Rs. 40, 000/- to me as the wodden frame has been damaged due to non usage of proper installation equipments.

Since i am not at all satisfied with the services, i request HITACHI to either compensate me the loss or take the product back immediately. I don't want to bear further mental torchure.

Dear Sir,

We purchased Hitachi split ac from Shophy's syndicate, here in Trichy on 9th Jan 2009 hoping that it would be the best among the acs in the market. The advertizement also such telling it is the best. However to our shock and surprise it has failed functioning start from May 09. We have been making franctic efforts to call the service centre to get the service. Very poor response for the service centre of Shophy's Syndicate. This summer has gone. we had hell of problems at home due to do the failure. For heavens sake, please do cheat the custumer. It is not the sale matters much but the follow up and the service. I register this with sadness. Company such makes people suffer.

T.Eugene

I bought Hitachi split A/C in the month of May 2009. After two days of effective cooling, the A/C fails to give any cooling. It only adds to humidity (because we would wait with room closed in expectation that the A/C would cool the room) and after sometime it starts feeling like we have bought a room heater for Rs. 43, 000/- in this summer. On complaint, the technicians have come twice but with no result. They have only pointed out one or other faults in swith/voltage at our part. We have rectified that still no relief. We intimated the service provider that the switch/voltage problem at our part. Since then no one has come...it has already been 4 days. Still awaited.

Can someone give us the mail id of Hitachi so that we can create a written record. This will help us move to consumer courts. Thanks.

service
the worst i have ever seen
its better these guys shut down there service centre

i dont know its totallly a sarkari company they say that we resolve problems in 48 hours & will not solve that even in 48 days

same problem in my window A.C QUARDRACOOL T M Model.Cooling is not effective.please do needful.

YES, I totally agreed with the Customers, as i am one of the customer and its my advice to every one that please don't buy Hitachi A/C as there word and promises are false, as i am one of the suffering customer who bought 200 tons of hitachi AC for my hotel in jamshedpur, at Hotel BS PARK PLAZA, two years back and also done with AMC which cost me more then 1.5 Lacks, but so far on the name of maintainance i got only words but no services and at the every end of day i am loosing 1 lacks sale in restaurant.
I have another upcomming hotel for which i wish to buy another 200 tones of AC but NOT AT ALL HITACHI because the name itself says everything.

Forget about 48 hours in past two years they are fail to repaire there two units.

HOPE LESS SERVICE I EVER SAW.

Yes it is true that Hitachi AC quality is very low and no standard maintain. After sales service is very poor and degrade.

Dharmendra Singh

Even we purchase Hitachi AC form NEXT Showroom in Vikas Puri - New Delhi on 2nd May, 2009 and it was tolds to us that it will be installed within 48 hrs. But till today 7th May there is no progress.
AC is lying there but Hitachi installation Employees are too busy in thr personal work that they don't bother for thr customers.
Hitachi customer support and service is totally pathetic.

On 2-May-2009 I have Purchased Hitachi Ac - Model--rav019e0d- Quadricool TM (1.5 TON) from Faridabad, I requested for Ac demo (Dialing HItachi Call center), I was given request No==[protected]th May) for Ac demo and told me soon a Hitachi Sales Person will visit me for Demo within 48 Hr. Till now no body came or Contacted me, I again called them on 5th of may to confirm the demo, Again I Got reply soon Sales Exec. will contat me for demo, tody is 11/may/2009 there is no hear back from HITACH AC group for demo
I amazed the company which talks No.1 in AC appliances, giving this kind of service

Now I feel sad why I have wasted that much hugh Amount on Ac. I must hve purchaed Carrier or Voltas as they hve strong Dealer coverage & preety good sales service

Dear sir,
I took the hitachi window ac nearby 2 years back. Every year I have to get its gas refill, a big tension & wastage of Rs 1500/-.
This year its fan was not working properly & Mr Narinder attended the complaint & repaired its circuit plate & took charges of Rs 550/- on 20.5.09.
After nearby 10 days it stopped giving cooling due to some problem in circuit plate/relay etc.
Since 10 days I am calling Mr Narinder(Panipat Service Centre) everyday & he says that he will come but does not come. I am frustated from ur AC & your after sales service & poor performance of AC.
Therefore it is requested to please get my Ac repair or tell me that I should replace it & put of some other company.
Thanks
Deepak Batra
Shree Krishna Fabrics
Shastri Colony,
Gohana Road,
Panipat(Haryana)
M-[protected]

I agree with this as well as all the complaints made for Hitachi. They should be asked to wind up business from India.

My issue
A 1.5 tonne was supplied to me by one Vishwa Enterprises on 12.05.2009, tried to get it installed on 15.05.2009 however the same was installed on 23.05.2009 by a totally untrained person. AC was not working since it had no Gas, also confirmed by the person who came to install the same. Supplier took the issue lightly. A complaint was made to Hitachi on 23.05.2009 and their service person arrived on 24.05.2009 certifying there is no GAS and Hitachi should replace. Supplier was unconcerned ready to fill the Gas but no replacement (wanted me to read an open book or have a second wife) as well as Hitachi, after much follow-up, a replacement was sent on 20.06.2009, to the surprise that it was a repaired AC, worse then what I got it, could not be installed/replaced. Would Hitachi be able to compensate me for the Summer I am facing since 12.05.2009 without AC. HAHAHA.

Since all efforts are lost and 40 days patience is enough, I would be sending a "BEWARE OF HITACHI MESSAGE" to minimum 25000 e-mail IDs of my Company officers across India and also see that Hitachi is banned for future supplies in my company as well as the supplier Vishwa Enterprises (A Career dealer also) for supplying sub-standard material and adopting such unethical practices. My second step is going to Consumer Form and seeks damages for the loss of 40 days.

Material S. No. as recorded on the Final Call Report (prepared by a person probably who doesn't know English - A Hitachi Standard) M/c No. 090D19561, Com S.No. 333DT 8130671 Model RAV019EOD

Please immediately call for a nation wide stir against Hitachi a.c.-s in India. I bought 3 machines, 2 of them 1.5 Te and 1 2 Te. Service when available, takes an average of 50 phone calls to materialise. That too, one day a guy comes and "sees" the machine and goes away; another 35 calls and a minimum of 7 days later they reluctantly agree to send somebody but on one condition: "Your machine has been installed at a height! So we need 3 men to bring it down. We can at most send 2 men or even 1! You have to arrangte the rest of the manpower (that too during the guarantee period)!!" All 3 machines' control panels have developed some defect or the other. We should be thankful that the machines run!! After warranty of 1 year I was forced to use my own contacts in the industry to get other a.c service persons to service the a.c. since availing of Hitachi service meant waiting for 1 - 2 months! I am keen on availing of an exchange offer to switch over to LG!

PLEASE PLEASE GET AL QAIDA TO BLOW UP THEIR SERVICE CENTRES IN KOLKATA. AT LEAST THAT WAY WE WILL GET SOME SERVICE.

[censored] THE JAPANESE FOR DUMPING THEIR THIRD-RATE MACHINES ON US!!!

BOYCOTT THEM IN INDIA!!

AFTER INSTALLATION MY OFFICES' 5 AC MACHINES NEVER WORK PROPERLY.
AFTER MAKE MANY MANY MANY MANY COMPLAINS THE COMPANY (GOLDEN AC: PROP NAME-DIPU SHARMA) NEVER DO PROSPECTIVE FEED BACK.
NOW I THINK DESTROY MY AC AND ALSO COMPANY (GOLDEN AC.).

GOKUL
1 AJC BOSE ROAD, KOL-20
2282 1365 / 3058 5810 / 14

hitachi consumer service is really pathetic, just fooling the customer with the dealers. i paid for my o.9 tonn hitachi split ac on 18th April and it was installed on 21st and till now i haven't yet received any demo for the product in spite of calling several times on their call center, most of the time the time they just play the machine saying all representatives are busy, when you are lucky enough to get connected your call will get disconnected before you even get a request no. hitachi's ac are so costly when compared to other brands with comparable ac but it's service is far far below normal. i really feel being cheated..
from
Dr. Rahul Bhargava

Hitachi AC — NOn-responsive service

Hi ALL,

Today was my 7th or 8th day of follow up for getting my Hitachi AC serviced with more than 25 calls made to your customer care number. I never came across such an irresponsive Servce of a company who claims to be one of the leading AC manufacturers in India. Just a while ago I spoke to a guy "Mubarak" and he also says he has no idea when the AC will be serviced. Almost everyone I have spoken to has the same answer with reassurances that somene from service center will call me. Let me tell you, I have Carrier AC and also O'General and within 24 hours service was done but HITACHI - disappointing. Not only serive has not een done in 10 days but also no one has the courtesy to provide right information. People are just clueless at customer service. They have no idea of when the serice will happen and what to inform the customers. I am going to approach Consumer court now and also put this issue across all major sites so that consumers come to know how HOPELESS you guys are with service and people shall remain from buying the AC.

I dont know to which level will this email reach but its really disgusting. You guys will learn a good lesson. This email will spread like a virus.

Regards


----- Original Message -----
From: [protected]@hitachi-hli.com
To: vivek Sent: Mon, 2 May 2011 10:48:48 +0530 (IST)
Subject: Re: What Kind of service hitachi has?



Dear,



Thank you for writing back to us with the
requested details. We apologize for the delay in replying to your email.



I checked your details and confirmed that
you have already registered your request with us by contacting us on our
Help Line Number. Your request will be attended soon.



In the meantime, if you need our help,
you can reach us at our Helpline number[protected] anytime or just reply
to this email. Our team of engineers would be glad to help you out.



Warm Regards,

Ishit.

Hitachi Home & Life Solutions (India) Ltd




05/01/2011 11:55 PM






To
[protected]@hitachi-hli.com




cc





Subject
Re: What Kind of service
hitachi has?







.

----- Original Message -----

From: [protected]@hitachi-hli.com

To: vivek

Sent: Sun, 1 May 2011 17:59:38 +0530 (IST)

Subject: Re: What Kind of service hitachi has?







Dear Sir,







Thank you for writing to us with regard

to the preventive maintenance service of your Air Conditioner.








Please accept our sincere apologies at

the severe discomfort faced by you. We regret the long unresolved experience


and the trouble you are undergoing in following up this matter again and


again.







In order to look into your request, we

need your contact details. Could you please provide these details so that


we can reach you and resolve this issue at the earliest.







Also, you can reach us at our Helpline

number[protected] anytime or just reply to this email. Our team of engineers


would be glad to help you out.







Warm Regards,



Evangelina.



Contact No:[protected]



Hitachi Home & Life Solutions (India) Ltd
























05/01/2011 11:28 AM

















To


[protected]@hitachi-hli.com








cc










Subject


What Kind of service hitachi


has?














































To whomsover It may Concern



( Hopefully it reaches the MD of hitachi)







The most pathetic AC service I have ever seen. Its been more than 5 days,


I have made numerous calls at your service center but so far no one has


been able to give me any answer. Every one says I will check and revert.


Its really sad that a company who calls them as the Best AC providers has


the wrst service and customer care. This is a big consumer dissonance and


I have decided that I will never buy any AC from you.







Please note that I will get the service done from local guys now. Please


dont send your guys.







Regards

indian Acrylics Limited — Non response to letters

Dear Sirs,
I have written many letters requesting to note my new address and bank details , but I have not received any reply from the company. Letters were sent to their registered office as well as to corporate office.
Please advise how to take furthe action.
Thanks and regards

Hitachi India, as a company is a cheat. They have cheated me also. The products do not function, and the service department blackmails you when you ask them to service. There is a very strong nexus between the dealer and compnay staff. Very soon the delaers and the staff will eat away the compnay in India. It will probably be too late for the Japanese to react.

I too purchased 1.5 windo AC thinking HITACHI is a company with excellent reputition. I am suffering since the date of purchase because of PCB problems. Post sales service and AMC servcing is the the the worst. I am fooled by Hitachi's reputition (what I thought) and a Japanese company does the best quality.

I do not know how a Japanese company can do this bad...

I have also purchased split ac from hitachi in delhi so called Installation kit is missing only 2 boxes i.e indoor and outdoor unit has been delivered when asked by the dealer they said it is inside the outdoor unit box if not found then complaint to the company this issue is still under process to the result and 15 days gone half of the installation has been done no service all this is expensive HITACHI ACE

Hitachi Airconditioner — Installation of AC

Dear Sir,

I baught an air conditioner from ashok trading company, shop no 46-47, near sagar cinema, sector 16, Faridabad, Haryana. Phone numbers: 4041957, 4041956.

I made the payment in full Rs. 28, 000/- on 22/4/2009 and I was told the installation would be done by 4 pm. When the installation people came, they saw the area where I wanted my AC to be installed and told they would come in the morning at 9 am and will have make the space in the wall to install the AC. Nobody has turned up till now. I have been continiouly trying the phone numbers for the shop. Most of the times phone is not picked, if picked nobody attends the call and ultimately one has to disconnect the call.

The shop did not show any responsibility once the product was sold. I really do not know what I should do I have been trying the shops number continiously since 9 am today.

I look forward to help in this regard from you.

Thanks,

Vinod Mehta.

we have purchased one window ac 2ton. now he is not working properly. i have doing complaint at many times in your customer care. but nothing can be do it at this time. please solve my problem immediatley. my mobile no is[protected].

i bought a 1.5ton qaudracool TM hitachi ac two years ago last year just after warranty expired my pcb damaged and the dealer changed it i had to shell 2000 Rs now again this year it is causing problems

now i dont know what to do

I bought Hitachi AC last year (30-march-08) )from Mahadev Electronics, Gurgaon. Dealer didn't care about signing / forwarding the warranty card to the company. I got no service call from company till one year untill I approached company for servicing.

Upon contacting company, I came to konw that Mahadev Electronics in Gurgaon is not an authorized sales & service dealer. However, company provided me free service (15-march-09) as it was 15 days before the warranty would expire.

I got it serviced from Garhwal Aircon (authorized service provider of Hitachi). Just after a month of service, I started using AC in mid of April 09. On April 29 AC stopped offering any cool air. I suspected gas leakage as a problem. I am sure that the person who serviced it from company authorized service center made some mistake during servicing / installation then after which resulted into this leakage. I got back to the service center & raised the problem. They refused to have any responsibility for the same & now hold me chargable for all further services.

Now, this is the important lesson. Service center people start earning from you just after your warranty expires & they just don't enjoy giving quality services free. Currently, I have raised the issue with Hitachi Service Manager. I will wait & hope that company gets it done free for me & provide compensation for the harrasment, else I will move to consumer court for supplying me a defective product & not providing quality services.

Rushikesh Trivedi
Gurgaon ([protected])

I had also purchased a Hitachi 1.5 ton AC from there and they have been dealing with us even worse than the above written case. Asoka International /Trading had installed stabilizer also with the ac and that is not showing voltage they had told us to replace this within 2 to 3 day but now after following them from the last 2 years they are saying that there is no problem in working …continue to use the same one . They are ridiculous and their services are nothing, they are only selling the product but there is no services offered after that.

To,
Hitachi India Pvt. Ltd.
New Delhi, India

Dear Sir/Mam,
We have purchased a A.C. of your company model no. RAV019EMDZ from Hindustan Refrigeration, South Patel Nagar, New Delhi -8 on 30th April 2009. We have given them complaint on very first day that it is not working properly. On 03th May 2009 again a complaint was lodged by them and we have told that it will be sorted out within 24 hours. Today being 04th May 2009 no body has come from there. On calling them they talk very rude and insult us. This type of incident can affect goodwill of company. Which type of person you have given agency, who are spoiling your business and in the long run it’s going to affect your sales.
Please look into the same and let us know what action you have taken against your dealer.
Awaiting your quick response.

Thanking you,

Gurpreet Singh Suri

Dear All,

I have bought Hitachi AC about 3 years back, and contineous problem thereafter. Its customer care / service is worst in industry.

I think i made a big mistake by buying most expensive AC. If somebody at Hitachi is seeing these comments, then pl. wake up.

Otherwise you would out of India market, as word of mouth is very strong. Upto now i have convinced about 20 peoples for not buying Hitachi product, who were about to buy it.

So donot make mistake like me.

Naveen
[protected]

I have been quoting people that Hitachi Acs are the best in terms of performance and service. I had bought one 1 ton ac 8 years back and had run into problems. The dealer was not bothered nor the service engineers.Now the situation is that i have to refill gas everytime when the season starts. Not withstanding the fact i had purchased 1.5 ton quadricool ac from e-zone in delhi situtated at v3s mall. The Ac was delivered on the 3rd as schedule but till date the service engineer is not known. Mr. Manjit of E-zone promised to get back with details but in vain. I have been trying to get in touch with someone but no one is ready to give an answer suitably. There is a roaring noise when the compressor functions which is a bit scary and spoils the sleep in the night.

If any customer care executive is going through the complaints may pls have a look at it and send the engineer at convenient time to us and not to his needs.

Srinivas
[protected]

I intend to buy a window AC(1.5) and just before leaving to pay the amount I by the way checked this and I m seriously giving a second thought to my earlier decision of buying a Hitachi product, well if not Hitachi then what, please do suggest!

even i am facing similar problem i had tried lots of acs LG, Hitachi and now I am having haier. In All of them there is gas leakage after every one to two years. technicians or other comapny help desk say it is beacuse of some ganda nalla near by. there is no defition of near by, it could be even one kilo metre. So the cost maintaing a Ac get s multiplied by about Rs. 2000 every year.

They fail to offer any solution, some say that get a rubber paint on coils, but also add that there is no gurantee still.

I am perplexed being at the mercy of AC technicians every year.

If some good soul can suggest something . Please my email is [protected]@67hotmail.com

Hitachi AC

I agree with this as well as all the complaints made for Hitachi. They should be asked to wind up business from India.

My issue
A 1.5 tonne was supplied to me by one Vishwa Enterprises on 12.05.2009, tried to get it installed on 15.05.2009 however the same was installed on 23.05.2009 by a totally untrained person. AC was not working since it had no Gas, also confirmed by the person who came to install the same. Supplier took the issue lightly. A complaint was made to Hitachi on 23.05.2009 and their service person arrived on 24.05.2009 certifying there is no GAS and Hitachi should replace. Supplier was unconcerned ready to fill the Gas but no replacement (wanted me to read an open book or have a second wife) as well as Hitachi, after much follow-up, a replacement was sent on 20.06.2009, to the surprise that it was a repaired AC, worse then what I got it, could not be installed/replaced. Would Hitachi be able to compensate me for the Summer I am facing since 12.05.2009 without AC. HAHAHA.

Since all efforts are lost and 40 days patience is enough, I would be sending a "BEWARE OF HITACHI MESSAGE" to minimum 25000 e-mail IDs of my Company officers across India and also see that Hitachi is banned for future supplies in my company as well as the supplier Vishwa Enterprises (A Career dealer also) adopting such unethical practices. My second step is going to Consumer Form and seeks damages for the loss of 40 days.

Vishnu Agrawal
265, Vigyapan Lok,
15, Mayur Vihar Ph-I, Delhi 110091
Material S. No. as recorded on the Final Call Report (prepared by a person probably who doesn't know English - A Hitachi Standard) M/c No. 090D19561, Com S.No. 333DT 8130671 Model RAV019EOD

Hi All

WORLD CLASS AC with THIRD CLASS AFTER SALES SERVICE

I have purchase a Hitachi AC 3 years back. While purchasing the AC the dealer assured me that Hitachi technician will come within 2 hours of purchase AC and he will install the AC. After almost 6 hours a simple carpenter came and he told us that he has come to install my AC. We were surprized to see him as a Hitachi technician.

We were also assured at the time of purchase that the Hitachi engineer will come for Demo, but till date no one has visited us . Even we did not get a single call from Hitachi about the feed back of their product and services. They have also not done free service as per their commitment.

Isn't this rediculous? The word fame Co. does not know the business ethics and saying they are no. one.

So gentlemen my slogan for Hitachi is

" WORLD CLASS AC with THIRD CLASS AFTER SALES SERVICE"

don't you agree?

i fully agree with your complaint there is no proper service backup for hitachi air conditioners company has outsoured everything to local dealers expert in looting common man installation is done by dealers which is not upto the mark i suggest this company should be closed

All the companies in India know very well that customer can be exploited as much as it can be. There is no way you can get justice. All the promises are given till you buy the product then their attitude mostly is “go to hell”. Because even if one out of 100 go to court, he will be fighting his case for years and may spend the money many times than the price of the product he had bought. If you lodge a complaint, then a mechanic who comes may charge money more than a medical doctor charges.

We the Indian customers, feel cheated, exploited and totally helpless.

I m Having 10 Ac's of Hitachi iota of 1.5 Tons form last 5 mounths my 3 units are not working proper, ac's are not giving proper cooling.
1. In first visit by dealer of Hitachi they said that my room are exposed from sides beacause its a new house my both sides are open.but in that case my same ground floor room's ac is giving proper cooling.
2. Second visit after many follow ups they said that gas is less in ac's they fill the gas and charge form us.but still colling is less
3. In third visit they said gas is over now they charge their visit charges form us but porblem is still same.
4. Fourth visit one of Ac's compresser is failed they took 20 days to change my Compresser which was under warranty after many reminders.They charge 2500/- from me also.
5. Problem is still on, know they are saying my ac's Capasitor is failed i mentiond all my remarks on service report but still nobody came to change that.my ac's are not giving cooling.

6.on my Fourth ac. i spent around 5000/- on services in this year, first time cooling was less, somebody came form company he washed my ac. after 2-3 days my AC was not working they Charge 2000/- for some card.this was second time i paid for card.

I m facing very problems from my Ac's.Hitachi is worst brand in Ac.

My brother and me with my kids sleeping is one room from last 30 days beacause are Ac's are not working proper.

Durgesh Sharma
[protected]
D-85, South City-1, Gurgaon

Hi
I am a newspaper editor in Times Of India.

I purchased a hitachi 1.5 TON split A.C on 1st June.09 in which the remote control and the booklet is missing. Hitachi being a world renowned Co., I never expected such mistake from them. I also comlainted in your call centre. ( Comp. No.is[protected]

Awaiting your quick response.

Rajat Chugh
[protected]

Dear Friend,

I too had problems with hitachi and once approaching AHMEDABAD H.O. my problems were resolved at free of cost.

You have right to fight against injustice.

Regards,

Ramesh

I have also face similar problem. You all are requested to send email to japan headquarter of Hitachi.And suggest the to invest in service centre instead of manufacturing plant.
contact.[protected]@hitachi-eu.com
[protected]@hitachi-hli.com
hiroyuki.nakamura.[protected]@hitachi.com

If you got any other email id please let me know so that we can send email to them regarding poor service quality

i am george, having 3 hitachi ac, i am under amc and am not happy with the services of your technictions, d 7 kaveri mahima chs lts, bangur nagr goregaon west [protected]

We had bought a HITACHI-1 ton window AC from vijay sales, Sion branch on 27th March 2009.

After few weeks of purchase, it started giving some weird noise. We lodged the same complaint to the service centre in Prabhadevi (as told by sion branch, vijay sales) and their engineer visited us and identified that there was some problem with the swing operation and he tried rectifying it by several means. Every time we place this complaint with them, some engineer would come and do something and then that noise would be stopped for hardly a day and again it starts. We have put this complaint several times in last one year but none of their service centre guy is able to rectify this.

We are worried now that possibly there is some defect in this particular piece and same has been told by one of local service centre engineer also. Our AC's warranty would expire by the end of this month and I am struggling hard to get the permanent solution done to this problem before that..

Name - ALOK BASER
Contact No- [protected]

I would like to register my strong complaint against M/S National
Aircon, Mumbai for their service quality regarding my Hitachi Window
AC.

1. The response time is terrible. The service engineer showed up 3
days after submitting my request for service.
2. The service engineer was rude, untrained had no ID and had poor
personal hygene.
3. The service person removed the AC from my apartment and kept it on
the ground floor with the watchman at 10.30 AM saying that the service
van will pick it up in 10 minutes. Even till the next morning, NO one
has come to pick up my AC. It is still kept at my bldg lobby waiting
to be picked up. I DEMAND compensation for such poor service resulting
in my AC being kept in insecure premises for over 1 day. I was
promised same day pick 3 times !!! Yet no one showed up to pick my AC
which was removed by National Aircon person till the next day.
4. I am given an arbitrary amount of Rs 2500 for Gas replacement. Is
this fair? What guarantee do I get for this service.

I urge you to take action against complaint at the earliest and
communicate to me the same failing which I will escalate this to the
next level.

Regards,

I PURCHED ONE 1.5 TON SPLIT A.C.S.R.NO.-00903 FROM SHREE SAIBABA ELECTRONICS AHMEDABAD ON26.10.2009. AFTER INSTLATION NO BODY OF YOUR COMP.MAN COME FOR SERVICE., ALSO A COMPLAIN LONGE ON 20.3.2010 OF A.C NOT STARTING AT SHREE SAIBABA ELECTRONIC AMD. BUT STILL NO BODY ATTEND MY A.C

we have purchased one window ac 2ton at last june 2009. now he is not working properly. i have doing complaint at many times in your customer care. and dealer but nothing can be do it at this time. please solve my problem immediatley. my mobile no is [protected]" WORLD CLASS AC with THIRD CLASS AFTER SALES SERVICE

i'm currently using a hitachi star model split machine which i purchased a year ago and i say it with great dissatisfaction that the ac is not cooling and no interest is taken by either the dealer cooling merchant (varad) or by the local hitachi office despite repeated calls made to them please look into this matter my no. is [protected]

Remote control system of 1.5 ton Hitachi window type AC not working.

Santanu Mukherjee
35 Santosh Roy Road
Kolkata - 700 008
India
[protected]

I have 2 Hitachi Quadri cool 1.5 ton and one 2 ton split AC at my Noida residence, which I purchased 2 years back. The
installation was done by Khyber Air Conditioning team. I spoke to the owner of Khyber company Mr Sabbir and found him
a good gentleman. He told me that his company is the only authorized service provider for Hitachi in Noida & Ghaziabad
region. So I have taken AMC of all the 3 ACs after completion on 1 year of warranty. I also have one LG Airconditioner
and they have included that AC also in their AMC contract. I have paid Rs 9700/- (approx) for the AMC charges for period
15th May 2009 to 14th May 2010. I was told by Mr Sabbir that his company does 3 servicing during the year apart from
any other problem on call. I trusted them because they are sole authorized service provider for world class ogranization
and product like Hitachi. I checked with Hitachi customer care and they also told me that Khyber is the authorized
service provider for Hitachi.
Here is my experienc with Khyber. I have been calling this company for servicing my Airconditioner for last 10 days and
4 times they promissed the date and time to visit to my place and till today no one visited to my place. Every time we call
their office, there was a standard answer that the person is on the way and reaching your home in 30 minutes. That
30 minutes never came till today. This exactly happen in August 2009 as well when we were closing down the AC and
request Khyber team to come and service the ACs before closing but with repeated request NO ONE came to
visit our place.
Today I am one of the most frustrating customer of Hitachi family and regretting WHY I have purchased Hitachi product
which have such a useless service provider after sales and also having NO RESPECT to the client.
I have already started informing all my colleague to discontinue the AMC with Khyber because it's a waste of money to
get AMC with this company. I have also started looking for someone local or LG or Godrej Service provider to support
my ACs and take AMC.

I seriously request Hitachi Management to look for someone else to identify as Service provider in this region, if they
want to continue their world class brand.. They are loosing their brand name due to such bad service provider after
sales services. Company like Khyber carried Hitachi name with them and with such a bad or rather worst client support,
the ultimate looser is HITACHI.

I have already decided to file a case in Consumer Forum. Rs 9700/- does matter to us but the frustration and harrasement
faced by me and my family, forced me to take this decision.

Ranjit SInha
[protected]

Hitachi / Air Conditioners Split — nobody turning up for complaints lodged

i had purchased a hitachi split airconditioner in june 2009 there is not cooling since its installation. i placed a complaint no[protected] in march 2010 and somebody came up who was not aware of the functioning of the a/c and went unattended. i have been calling up ur ahmedabad tel no, who gave false promises that some one will attend today tomorrow and so on . all day i took half days but nobody turned up even courtesy calls were not made to inform his absence. i would like to know whether u are going to repair the same or i will be bent upon to approach consumer court and penalise u for the loss of my office time and the cost of a/c alongwith the harrassment. pl do the need ful and inform me accordingly within the next 24 hours
regards
shailaja

Third class Service and WORST after sales behavior - Give some days and HITACHI WOULD BE KNOWN FOR IT. I got nuts within days of buying an Hitachi AC Qudracool Twin motor 1.5 tons in starting March 2010. Nobody is listening to what i am saying, all what everyone says is about customer care. The fools on the phone have little but no knowledge of anything, the numbers are too limited and you would prefer driving to that place rather than calling them as these people do not have any bandwidth to support any customers. Their services and support structure are so out of place that one would repent buying an Hitachi... I would say no matter how much you have heard about HITACHI - please believe me these people do not care after their product have been sold to the customer.
Its just the season onset and these people tell you that they have lot of pressure and it takes 3 days to cater to your need and thats their first comment - they have no urgency for the customer and no regard to the customer needs - They are a house full of cheats minting money down their pockets and just playing the game of ignorance. I am one such victim who has spent his precious 29000/ on omething which I could have bought in 20k... HONEST ADVISE: PLEASE DO NOT BUY HITACHI (ANY PRODUCT I WOULD SAY - although I have faced the crisis for an AC )-
YOU SHOULD BETTER BE CAREFUL WITH YOURSELF AND YOUR MONEY.
Buy some AC which has better customer service because that gives you peace of mind even after you have purchased it.

Hitachi AC Quadricool TM — Harrassment in Servicing the AC

A request for servicing my AC(under warranty period) was put to Hitachi call Center on 26th of March 2010. the customer care executive registered my request under the request No.[protected]. even after repeated requests thereafter, my AC has not been serviced yet, and it has been more than 25 days since the initial request was made.on 07/04/2010, I had a talk again with a Senior Servicing Official of Hitachi Mr. Mohan Narayan who promised me a service within 24 Hrs. But still the request has not been met. I have been making hundreds of calls to their call center as well as their franchisees, still no result. i feel mentally harrassed and cheated. kindly take my complain and do the needful.

Hitachi — Frequent gas leaks from home air conditioners

We have installed Hitachi split and window airconditioners at our house. Every few months, the gas leaks and the repairman has to come, solder the leakage and fill the gas again causing us to spend thousands of rupees every month.

On complaining, we are told that since our apartment is near the Najafgarh Sewage canal, the fumes from the canal cause holes in the pipes causing the gas to leak and there is no cure for the same.

It is very frustrating to hear from branded and reputed manufacturers that they have no solution for a problem that afflicts so many people and if they come with a solution, they will sell so many more ACs.

hitachi airconditioners — Brand New Hitachi Split AC not working

Sir, we bought a Hitachi Airconditioner, SPLIT, 0.9 Ton on 8th March 2010 and got it installed the same day. Since the time it was installed, the Airconditioner isnt working properly. The air conditioner refuses to cool an area of less than 100 Sqft, even after running continously for 8 hrs. We registered their complaint with Toll Free Call centre and prompltly gave us a reference # for the complaint. Since then we have been following with pillar to post to get one service personnel of hitachi to look in to the complaint and rectify. Today we spoke to Chennai Hitachi Service team and their representative said they are very busy because of summer and would look in to it only if the call centre assigns them with the complaint. The service Manager Mr. Sathish refused to come on line to offer any comments.

With summer on its peak, and with companies like these who sell faulty airconditioners and refuse to service makes consumers like me taken for big spin.

Kindly request someone to look in to this complaint and offer us some relief.

Dear sir / madam,
I have an 1.5 ton window A/C made by your company. Which is creating a lot of trouble after yearly wet service done by the mechanic of your franchise "M/S J.K. Enterprise" at Durgapur (West Bengal). The said service was done on 6th March 2010.As the weather after that was a bit cool for some days, we started to use the A/C from 3rd week of March. From the very beginning the cooling was inadequate, but we couldn't detect the fault due to fluctuation of weather. When we informed M/S J.K.Enterprise about the problem they were eager to inform us about further charges they need to attend to our problem rather than inspecting the machine & doing the needful. Finally they came after 9 (nine) days paying a deaf response to our repeated requests during that period. Opened the machine, looked hither & thither, couldn't find anything, said there was an wire disconnected within, and they have fixed it. Henceforth the machine will be alright. Charged me Rs.200/- and went away. But the fault remained as it was.
I believe these people lack proper expertise to inspect a machine or repair it in a right manner. Last night when we couldn't sleep due to low cooling of the A/C, I have detected the actual fault with my limited electrical knowledge. The blower is not working properly, because the blower fan speed didn't respond to the change I made between slow, medium & fast. I think the motor of the blower has been damaged.
I hope the company should take proper step, so that consumers are not fooled & fleeced.
Thanking you in anticipation.

My split hitachi 5 star AC Purchased at the end of march, 2010 was installed very late;
it was installed after complain and when there was no male family member available at home i.e. during office hour;
It was installed so carelessy, its water pipe gets disconnection and pouring water on bed.Also, its remote control is malfunctioning besides free stablizer provided by your dealer is not working (faulty metre).
Attitue of instllation mechanics were very rude and misleading;
Resultatnly, intentionally water pipe left loose and now it will be difficult to correct being underground fittings.
Even now, the complaint is not attended on holidays i.e. saturday or sunday as promised your attendant on consumer care officer.

Yours faithfully,

Neha pruthi
Ph. [protected]
110-C Pocket-I, Phase-I, Mayur Vihar Delhi-91 (India)
18.04.10

I have purchased a window AC from e-zone paschim vihar new delhi. on15.04.2010 delievered on 17.04.2010 installed on 18.04.2010. Which was not working from its time of installation, means that it not works even for a single minute. PLEASE BE CAREFULL ABOUT THE PRODUCT AND ITS SERVICE.
Please do not mislead by big name. Kindly not purchase anything from e-zone, as the customer service is very poor.

I purchased 1.5 windo AC thinking HITACHI is a company with excellent reputation . I am suffering since the date of purchase because of cooling problems. I thought that Hitachi being the best company will give more cooling as they have launced that Twin Motor Technology but i was wrong. Even my 6 years old Whirpool AC is giving much better cooling Than this new Hitachi. I logged a complaint also in the recent days of purchase but the engineer says that it is fine and there is no problem with the cooling of the AC. (pathetic services)

I have purchased a window AC of hitachi from e-zone paschim vihar, new delhi on 15.04.2010 delievered on 17.04.2010 installted on 18.04.2010 by shettal aircon authorised service centre. But I am sorry to say it does not run even for a second right from the moment of its installation. Now Iam roaming around the dealer to replace the same without any fruitful result. Hence it is my sincere advice please do not buy this product.

It is with reference to my earlier complaint on 2 days ago and 21 hours ago.
Stated that matter has been sorted out with the company through e-zone now I have no complaint against the product and e-zone.

HAIER INDIA 1 ton AC — Non replacement of Air Conditioner

I had purchased 1 ton Window AC for my office in Goregaon (W). After Installation there was a lot o[censored]nbearable noise problem in the AC, due to which I complained to their customer care unde ref n. MUM[protected]. There were 3 visits from their engineer, including 1 from their Chief Engineer, Mr. Vikram on 23/04/2010. Despite promises of replacement, i am not getting any feedback when the defective AC will be replaced.

Regards,

Manish R. Khetwani

Prabhat Electrotech

Hitachi Air Conditioners (Window) — Poor service - recurring problem

Sir,

I had problems with my Hitachi AC PC board (bought on May 2005). I had already replaced two. The third new one was replaced on Nov 2009. But still it had the problem. The dealer (Freez Engineering - Kalpakkam) had sent the new PC board to the company (Hitachi AC Chrompet) on Dec 2009. For the last 5 months i have been contacting the dealer as well as the Hitachi service people. Both are cheating. I need to get a huge amount from these people as i have spent my money, time and energy on this. I have document of purchase. Please advise.


Regards
Loganathan K
mobile [protected]

Very poor performance of Hitachi ac m/c.

Myself purchased Window hitachi ac m/c on 02.06.2007. The PC board got out of order on 2009 and again on 05/2010. Local service center repaired PCB for first time and now again they are engaged in repairing work. I found myself in trouble by purchasing Hitachi ac m/c. Although I am covered under AMC from local service center in Kolkata, the damaged PCB is not being replaced by a new one. I must say I am not ready to accept the repaired PCB which should be replaced by a fresh set.

M/c details. Hitachi Quadricool 1.5 T, sl. no.
O7OCO7098, Model: RAV014EMDZ1
Amit sengupta
82, Dum Dum Park
Kolkata-700055

I have purchased 8 Hitchi Acs from National Aircon, Goregaon, Mumbai. One of the ACs is making noise since beginning. Whenever we have given complaint, one mechanic will come and do something but within hours, the noise will start again. Now the complaint is palced with Hitachi for more than two weeks. Complaaint number is[protected]. So far no one has come to visit. I am very disappointed with Hitachi. Never expected their service to be so bad.
Ramita
40214218

I Manoranjan nayak residing in O-473, Jalvayu Vihar, Sector-30, Guragaon, I am very up set about my 1.5 ton Window AC which was purchased by me from better deal dealer at Janakpuri New Delhi in the year 2007. Now the compressor is not working properly within a span of three years. Being a japansee company I am totally dissapointed about the reputation of the company as I have recommended to my reletives to purchase only Hitachi AC. So it is sameful to me for this recommendation.

Please take necessary action to serve your company better for best.

MANORANJAN NAYAK
[protected]

My AC is not effective there is no colling, we have tried all the modes & all the ways but it is not working plz look into these matter
Sandeep Rathi
B 452A Sushant Lok -1
Gurgaon
Haryana
[protected]
[protected]

Hitachi Home & Life Solutions (India) Ltd - AC Model: 1. 5 Ton Split 5 * — Split AC 1.5 ton 5* sold through Reliance Digital Hyd-62 does not start at all

- Split AC does not start. so bad. it does not show any indication. Even worse is that there is no clue.
-The AC model : split, with 1.5 ton and with 5 star rating was sold through Reliance Digital Retail Limited;
-Address: Reliance digital retail limited: Jyothi Acropolis M.No. 1-7-43/220,221,236, &237, Mahesh Nagar, ECIL Post, Hyderabad 500062
-Store Phone:[protected]
-Customer service <DOES NOT WORK> :[protected]
- Purchase date: 12th April, 2010.
- Installed on 15th April, 2010.
-Worked until 3rd May, 2010.
- Was powered off on 4th May, 2010.
- Kept off for until 7th June, 2010.
- Powered on on 7th June, 2010, Stabilizer was on, but split ac indoor unit does not get the power, and does not start.
- Complained to Reliance Digital on[protected], and registered couple of complaints at this web site as well.
- No service from Reliance Digital even on 9th June, 2010 until the time of this complaint <15:20>.
- Called Hitachi customer service[protected] on 8th June, stating the issue that the complaint is not addressed. They said they will contact Reliance Digital. No response.
- Registered the complaint at the store where the AC was sold. - No response.

So my question is when you are unable to service the piece worth of 38,000.00 why do you operate in INDIA? Do you do the same level of service in JAPAN?

- What is my mistake here? Thinking that product from HITACHI is good is a mistake looks like.

- So I am kept under water for more than 2 days. The problem could be minor, but who is out there to help?

- Please address this issue immediately.

Narayana[protected]
Kapra, Sainik puri,
Hyderabad-62

I have also in the same line and there is nobody to answer .

The Ductable split AC 5.5 TR has been purchased for my rudrapur store, Billing/ Invoice No. 220 Book no. 05 Dated[protected] from Aryan Engineers & Contractors 210 A/1, Shahpur Jat, New Delhi-110049 At price 90500.00 + CST 2%

Total bill amount include copper piping has been paid in advance.

Now the AC is giving trouble to us from since janauary'10 and not giving cooling and 2 months back compressor of AC is get blasted and oil from the same has been come out.

After complaining so many times to the above mention dealer he is not giving any services regarding this .

Please sorted out this issue...The whole unit is under warranty ...i am scarring that AC's warranty will expire soon ..as hitachi is renowned brand we cant expect the negligence like this.


Thanks,
Virender Singh

i m from bihar.. i would like to bring to y0ur notice that hitachi company is chearing with us.. they are not capable of providing after sales service.. its from last 6 month that i m calling them continously and asking for replacement of a/c equipment but every day they tell 24 hr .. that sit... they are fooling us...i m going to consumer court.. so if any one interested to join me... then mail me . my id is [protected]@gmail.com .. but come with evidence as i m having...
thanks

Hitachi Air Conditioner — NO Remote control provided

Dear Hitachi Team,

This is an upset customer writing this mail after a wait of good 2 months for the remote control for my window ac purchased on 21st May' 10 from Reliance hypermart-Faridabad . While installing, the enginerr found out that the remote was not functional, from that day onwards I've had atleast 6 visits of different people with different solutions , right from sensor change to new remote, but the bottom line is that till date I have not got the remote for my AC. The Description of my AC is : HITACHI WAC 4981W 3 STAR TMRAV018EQDZ1
I'm interested in knowing who will read this mail &by what spead will my query be addressed.Whatever said & happen, for sure it doesn't take 2 months to provide a remote control OR rectify the problem ??

Regards
Meena

Dear All,

I have bought 4 Hitachi AC's, and contineous problem thereafter. Its customer care / service is worst in industry.

I think i made a big mistake by buying most expensive AC. If somebody at Hitachi is seeing these comments, then pl. wake up.

Otherwise you would out of India market, as word of mouth is very strong. Upto now i have convinced about 20 peoples for not buying Hitachi product, who were about to buy it.

So donot make mistake like me.

Ravi Mehta
[protected]

Hitachi / 5 Star 1. 5t Split AC — giving lot of noise

I have bought a AC HITACHI MAKE 5 star split -model follow me. It is giving lot of noise while on working and not giving proper cooling.It is bought thro ludhiana dealer M/S Rahul sales around 15 days back. this complaint was made to yr dealer also, bt yr local service center could nt rectified properly.pl. solve the probelm and replce my unit with new one.

i am also facing the same problem i bougt ace follow me AC on 31 march 2010 from Home town since then i am facing Series of problems current leakage, sound problem, water coming out of indoor unit and now AC has stopped working and they are not redy to replace it. alredy they have made 4 service visit now they are asking for 5th visit.

To,
Hitachi India Pvt. Ltd.
New Delhi, India

Dear Sir/Mam,
We have purchased fourt Split A.C. of your Company on 07.04.2010 from Asha & Companay, Allahabad. Since four months have elapsed, we have told our dealer to get it service, but no heed was paid from their side. Thereafter we contacted your Service Centre at Allahabad and lodged our complaint for getting service of A. C. but again nothing was done. Thereafter we contacted Mr. Niraj posted in the Service Center on Landline No.[protected] and he told us that our men will reach at your place on 2nd August 2010, but no one turned up. Once again on calling them they talked very rude and insulted us. One of the person who received our call told us that our man cant find your location and its better for you to get your service of A.C. done from somewhere else.This type of incident can affect goodwill of your company. Which type of person you have given agency, who are spoiling your business and in the long run it’s going to affect your sales.
Please look into the same and let us know what action you have taken against your dealer.
Awaiting your quick response.
Please note after this communication if no response is received from your side we will aproach to Hon'ble Court and now all the correspondence will be made through our counsel at High Court, at Allahabad.
Thanking you,

Vishal Kulshrestha, Srikant Srivastava, Anurag Srivastava
P.A. High Court, Allahabad. P.A. High Court, Allahabad. P.A. H.C.Allahabad
R/o 238B Jayantipur, Sulem Sarai R/o 454/90A/9B/3, Lala Ki Saria, R/o- Rajrooppur Alld.
Allahabad Near-M.L.N.R.E.College, Allahabad M.No. [protected]
Mobile No. [protected] Mobile No. [protected]
Email :[protected]@gmail.com Email :[protected]@gmail.com
P.A. High Court, Allahabad.
R/o 238B Jayantipur, Sulem Sarai
Allahabad
Mobile No. [protected]
Email :vishalkulshreshtha2.gmail.com

I also purchased a AC which has positive current Leakage and Hitachi engineer says this is normal.
I am not sure how Star rating will work if power is connected to earth.

Highly pathetic AC is world.

Hitachi Fraud — appointment letter

hai
hitachi company fraud letter
khurram hussain

Hitachi Digital Buzz — misleading and fraud

i got a message regarding an opening in Hitachi india from the site-http://yourfilelink.com/get.php?fid=567848 which is absolutely fake. i am attaching the message which i got along with this mail.

Hello friends, i received a message giving me a link to download the selection letter from Hitachi. This is totally fraud. Friends if anyone receives such message, pls ignore it.

i got a message regarding an opening in Hitachi india from the site-http://yourfilelink.com/get.php?fid=567850 which is absolutely fake. i am attaching the message which i got along with this mail

Hi Friends,

I also received same email from Mr.GP.Gupta asking to ddeposit 8500rs in Shivalik Cooperative Merchantile bank...I ALSO FEEL IT IS FRAUD...

Hi all,

Even I too got such an email as gaurav and rakesh nair. please friends don't believe it and deposit any money and be a fool.

hi, i bought split air conditioner four months ago but i ladge a complaint for general services. but nobody were respond.

s.surya prakash,
10/278, m.g road
rly kodur.kadapa (d.t).
andhra pradesh
[protected].

Dear Sir,

We are a public limited company, operating from Cuttack, Orissa, India. We have installed 30 Hitachi Split Air Conditioners in our Cuttack office. Out of which 3 ACs, are out of order since last 4 months. Though these are on warranty, your authorised dealer M/s Swosti Refrigeration & Electricals, Plot No.4706/5851, Gajapati Nagar, Bhubaneswar, Orissa, India- Tel[protected], is not responding our calls to send any technician for servicing. Hence our sincere request kindly take immediate action for rectification of our ACs to make these workable.

Kindly acknowledge the receipt of this complaint through return mail.

Thanks.

Niranjan Sahoo
Cuttack, Orissa, India.
[protected]

yes my friend i also got this offer & for depositing 8500 rs. in first look on offer i got it that it is a fraud.

plz forwarding this message to to others sothat oter person will not be cheated from these people

plz don't believe on such kind of offers.


regards:-
suyog kuldeep shrivastava
[protected]

hitachi AC 2.0 Tr ACE Follow Me AC — REGARDING COOLING

Sir,

As we know the Hitachi is the group of customer satisfaction and a big name in electronic Appliances. My self RAHUL ROY i had purchased Hitachi AIr Conditioner model no SAC 2.0Tr ACE Follow Me who's challan no 1616 on Dt: 22/08/2010 and my Invoice no. Retail/0327/10-11 Dt: 23/08/2010 from Utsav India Private Ltd. H-686, road no1 M.I.A Basni Phase II,jodhpur(RAJ). I want to share my complaint Regarding Cooling of Air Conditioner from the date of purchase i am totaly dissatisfy with cooling performance so kindly solve my problem because I already complaint to CUSTOMER CARE CENTRE JAIPUR AND my complaint no .[protected] but they were unable to cure my complaint and no response from there side.
Its my request you to cure my complaint with in 10 days. After that i will take some legal action.
Thanks and i hope you will take necessary action.

With Regards

Rahul Roy
([protected])

Hitachi Home & Life Solutions (I) Pvt Ltd. — P.F. Amount not Received till date.

PF Amount not received since 2 months
After making regular follow-ups, Zero responce from PF Office-Ahemdabad, Not received my EPF Amount till date, Date of submission of application to Employer-Hitachi Home & Life Solutions (i) Pvt Ltd., Head Office, Ahemdabad on 16th Sep-2010, Employer submitted application to PF Office, Ahemdabad on 20th Sep- 2010, My employee code is 31368 & PF No.-GJ/15948/3896. Want clear date of receiving my PF amount.

Regards
Akhilesh Kumar

My name is Sudhir Kuttappan ([protected] / [protected]) staying at C/501, Synchronicity, Nahar Amrit Shakti Road, Chandivali, Near Powai, Mumbai - 400 072.

This is to inform you that my neighbour staying at C/601, Synchronicity purchased a new Hitachi Split Air Conditioner who is staying above my flat. The technicians from Hitachi came to install the A/C in flat no. C/601 but while fitting the A/C the hammer fell in to the acrylic sheet which was fitted on my balcony and the same broke in to pieces. I informed the customer who stays at C/601, they informed me that you take the reimbursement from the technicians as the same is there fault. The incident happened on 8th November, 2010 & today its 17th November, 2010. Almost 10 days has passed nobody from Hitachi solved my problem & they didn't had the courtsey to come and visit the site. I spoke to Mr.Makadun ([protected]) and Mr.David ([protected]) of Hitachi but with no response.

Is this the way Hitachi works making a nuisance & disturbing the other customers. I require a favorable reply, who will reimburse me the cost for acrylic sheet fitted in my balcony ??

Requesting a speedy response or I have to take legal actions against Hitachi

Warm Regards
Sudhir Kuttappan
[protected] / [protected]

Hitachi Home & Life Solutions (I) Pvt. Ltd — Short Payment Received.

Dear Sir

My total pf amount 34552.00 but i have received only 10849.00 only Dated[protected].(Ch# No-686219) & not recived amount 23703 Ch # no 672116 . I am sending a mail E P F office Ahmedabad last one month but not received any reply till date.

So please check and solve the issue.

Regards
Akhilesh Kumar
Mobile no- [protected]

Company Name- Hitachi Home & Life Solutions (i) pvt Ltd.
Emp. No- 31368
Acount No[protected].(ICICI BANK)

E Mail- [protected]@gmail.com

Hitachi Home & Life Solutions (i) Pvt. Ltd Complaints - Short Payment Received.
View all Hitachi Home & Life Solutions (i) Pvt. Ltd complaints
Hitachi Home & Life Solutions (i) Pvt. Ltd

Location: Ahmedabad, Gujarat, India

Posted:[protected] by 245678 Send email


Short Payment Received.
Dear Sir

My total pf amount 34552.00 but i have received only 10849.00 only Dated[protected].(Ch# No-686219) & not recived amount 23703 Ch # no 672116 . I am sending a mail E P F office Ahmedabad last one month but not received any reply till date.

So please check and solve the issue.

Regards
Akhilesh Kumar
Mobile no- [protected]

Company Name- Hitachi Home & Life Solutions (i) pvt Ltd

complaits has been pending for more than a month now if hitachi has introduced something new we are not the one to be made to suffer I am taking about just launched five star window AC summer which has a very noisey compressor i will sugest to chek before you buy the moment its compressor starts it noises as a silent generater .Ravinder Sharma Faridabad (Haryana )#930/15 sector [protected]

Hitachi Airconditioner — complaint regarding periodical maintenance not attended

I have compained to Hitachi customer care regarding not carrying out the periodical service on 14/04/2011 and they have given us req. No. [protected] but the complaint not attended till date i.e. 28/04/2011.

Yes, this is very true even I am one of customers of Hitachi and Now I am fed up of their services. From the last 7 days, I continuing remind them about the problem in my AC but nothing happened, no engineer has visited yet. Why are you cheated everyone? This is really disgusting...I think guys we all need to take action against them, so that they stop exploited us...

Haier AC not working — Newly Purchased AC not working

Hi,

We had purchsed a new Haier AC from VIjay Sales and its not even 6 months we have been facing issues with the AC.

From past one month the AC is not in a working condition and we have been compliaining to the Haier company for its repair but we have been ignored to the core.

Daily we speak to the executives and we get a same answer that the systems are down.

ref no: MUM[protected]

Regards,
Mandar Shinde
[protected]

Hello All,

Never buy Haier products, at least in India. They ppl have worst service. I bought haier split AC two years ago and believe me i have spent more than the original cost of AC on its repair. May GOD help unfortunate Haier customers.

Thanks,

Tarik Klair

Hitachi — FITTING OF AIRCON

Dear Sir,

I Have purchased the aircon 1.2 ton invoise number-k-01180/11-12...from kalpana digitals,lakshmi nager...vikas marg...new delhi.on 7th may 11.

i have paid for the installation for the pipe at the show room which is 15oo rs...then the fitting guy took 6000 rs from us for the copper which is installed extra in the aircon.

now my problem is that the copper pipe fitting and the air con fitting is not satisfactory and done in a very un professional way.....and the work is not even complted by the fitters....and they are demanding more money...
please look into this matter or else i will complaint to the consumer cort.

thanks & Regards,

Sanjay Rana

Dear Sir,
This is my 3rd reminder regarding cooling issue of Hitachi air conditioner Purchased by me.I haven't got any response from your side.I am totally dissatisfied from your side.I had all ready given every information regarding my complaint in my previous mails marked to you.kindly look into this matter because iam suffering a lot by purchasing this product.

--- On Thu, 21/10/10, rahul roy <[protected]@yahoo.com> wrote:


From: rahul roy <[protected]@yahoo.com>
Subject: Re: Regarding cooling of air conditioner
To: [protected]@hitachi-hli.com
Cc: [protected]@yahoo.co.in
Date: Thursday, 21 October, 2010, 3:26 PM



This is my second mail to the customer care.
before this i had only received just a call from your side and my complaint regarding cooling has have'nt resolved yet .So kindly look into this matter on urgent basis.

Regards

Rahul Roy

[protected]

--- On Mon, 18/10/10, rahul roy <[protected]@yahoo.com> wrote:


From: rahul roy <[protected]@yahoo.com>
Subject: Regarding cooling of air conditioner
To: [protected]@hitachi-hli.com
Cc: [protected]@yahoo.co.in
Date: Monday, 18 October, 2010, 11:39 AM

hitachi 1.2 ton AC — INSTALLATION PEOPLE

Dear Sir,

on 7th may 11, i had purchased hitachi 1.2 ton ac fron kalapana digitals main vikas marg lakshmi nagar.
i had submitted the sum of rs.1500 at the showroom for the installation.

but the installation guys took 9000rs from us for the copper wire and for the water pipe and the installation done by them is not at all satisfactory....during the installation process the gas leaked....and then they put the gas.....nw we are not at all satisfied with the cooling of the aircon.....kindly advise me what to do....i have already complained this matter to hitachi costomer care but no one came for the demo as well to see this cooling matter.

sanjay rana

Hello Attendant,
I bought a 1.5TR Split Hitachi (Follow me) 5Star SM-100C34766 on 20.08.10 from Shrishti Enterprises Sec-7, Rohini. The day it was installed I faced a problem with the cooling part of it which was very disappointing. I have spoken to the dealer many times, but no one is coming for the services and to rectify the problem in the AC. The dealer is not hesitant for any complaint against him. The kind of treatment I am getting right now is awful. Look into the matter and do the needful.



Altamash Raza Khan
+91 [protected]

104, Ghalib Aptts. Road no.42, Pitampura Delhi-110034

Hitachi — Consuming heavy units and NOISE

I had bought a Hitachi Airconditioner from Reliance digital Ambiance mall Gurgaon on 15 May 2011 . It is consuming 5 units of electricity per hour where as a normal AC consumes only 2 Units per hour. On top of this it is making a lot of NOISE which is not at all bearable. If anyone can please help !!

1)I totally agree that Hitachi after sales service is below one star and they claim that they make 5 star Acs.
2) Hitachi being a japanese company and threfore i am surprised at this state of affair even after 25 years operation in India.
3)If they provide this type of service in Japan they will be wiped off in sunami
4) today 23-05-11after 6 days of nightmare Hitachi persons visited my home to installing new window Quadricool Ac. I am an retired automobile engineer .I was hocked to see the Quality of techinician and the tools they had . Hitachi home & life solutions should be ashamed of providing such a third rate service.There was no HITACHI JAPAN touch anywhere .I had no other option but to call them because i had purchased my Ac thru internet.
5) No preinstallation visit is made to ascertain exact requirement of frame for proper installation.You are made to run pillar to post to arrage for installation.Finally i had to contact their HO in Delhi.
6) They charge rs 550 for window Ac whereas Hitachi dealer in Borivali (where i stay)charges rs 300.

to summarise? GOD ONLY CAN SAVE HHIL. THEY HAVE SET UP A NEW EXPANSION PLANT IN GUJRAT. With such a horrible service will they get any customers requiring enhancement of prod capacity?

Can they do such things in JAPAN?

A.D.Dande (B.E.Mech)

Inspire the Next is their slogan ------Hitachi india must remmeber that customers will decide their existence.

hi even i am also agree with your statement...really even hitachi servicing was not good. i contact the customer care around 7 times ..each time i registered complaint for my AC servicing..but every time i failed ...they same use the same wordings everytime..that we were taking your complaints on priority basis...and after 1 and half months...later i got a call from the technician ..he just asked me for the money..though my AC was in warranty period...after hearing that i get amazed...on phone and when i said that it was in warranty period..then hitachi technicicans never contacted me again...after that. !! ..i suggest the people tht not to buy any AC from hitachi ..its all worthless deal...

Hitachi Window Type AC — Not attending periodic maintenance service

I have bought the window type Hitachi AC 1.5 T capacity in Jul 2010. The company has to carryout the free periodical maintenance within a year time i.e. up to Jul 2011. I lodged the request for periodical maintenance on 14/04/11 and company gave me request NO. [protected] and promised me to attend the complaint within 48 hours but the same has not been attended till date i.e. after lapse of 45 days.

Hitachi AC 1. 5 T Split AC Follow Me — worst service for a good price

To
The Concerned Officer
Consumer court India

SUB: Providing the worst service for a good amount of money and so cheating the consumers

Sir
i purchased A HITACHI AC (split 1.5 ton) on 12th of may 2011 from delhi .
When the product was installed it was found that the product is giving a noise and also shock so i complained for the same on 22nd may 2011 with reference to the complain number [protected].
The customer care assured me of the service within 3 days.
But no service was provided at all so i reminded 2 times HITACHI customer care for the same[protected]
But even after that as well nothing worked.
So now i request you to take the possible strict action against HITACHI as they are now providing the good service after taking a good price for their product and thus cheating the consumers.

Thanks & Regards
Manish Gautam
[protected]
Complained for HITACHI AC (1.5 ton split)follow me
Purchased on 12th may 2011 from
New Berco Electronics ,Uttam nagar, delhi

Hitachi Complaint number :[protected]

i make a awareness to all person who want to buy new a/c please dont buy ac of HITACH brand because the company which say that they r best ac and price is high then other ac which is avaliable in market . i ahve bought a split ac of HITACHI model no RAU413KRD 4 STAR 1.2 TON which cost me Rs. 29500 from khosla electronics pvt ltd beckbagan branch kolkata 19 invoice no 11384 on 17/5/11 i got the machine delivery on 19/5/11 and on 20/5/11the tecnician GOUTAM ADHIKARI ELECRTICAL WIRING AND MAINTANANCE 143/33A picnic garden road kol 39 and hitachi home and life solition (india)ltd 33 kabir road kol 26 bill no 1800 charges rs 2450 for instalation my new ac but they install the out part of the machine in my roof with angel but they dont install properly and tie the out part of the machine with a string of plastic (not with nut and bolt ) when i saw that i complain it then again the tecnician came and second time they install the machine . when they swithch on the machine no cooling i then complain again
but one tecnician came and see from hitachi service centre on 23/5/11 he came but cannot solve again i make complain on 24/5/11 then again tecnician from hitachi kolkata come but they cannot do anything my docket no is [protected] they told us that the machine is not install properly and that y the machine is not working for that they will replace the machine on 25/5/11 Mr. subankar dutta came in my house to inspect the the complain he told us they will replace within 5 to 7 days then on 31/ 5 /11 i got a call from hitachi that there tecnician coming with the replace ment and they came with a replace of machine and when they want to install the new machine they found that they have bring wrong model then i call service incharge mr dutta he told me that he cannot do any thing he dont have the same model in their gowdon and they will give my replace ment when they can but no specified date. sorry to say i have bought the machine in cash money and i am not getting any service from the machine and if i want to buy another machine then they have 2 return they money but they r not doing it . can anyone give me any sugession

Hitachi AC 1.5 tonne — No Demonstration after 20 days to purchase

I had bought the Hitachi window AC 1.5 tonne from CROMA, Mangalam Place, Rohini on 15.05.2011. Till then nobody from Hitachi has visit to demo due to my various complaints to croma and the hitachi customer care also vide complaint no. [protected]. My invoice no. is SLF02A[protected].

Kindly help me out.

Hoping to hear from you very soon.

Best Regards,
Sanjay Kapoor
[protected]

I will suggest people to not fall into trap of "best in it's class product". A product is useless if it is not intalled properly or not serviced when required. After paying 30 thousand and investing 10 days I can say that go for any brand but Hitachi.

Hitachi is worst, Hitachi is worst, don't loose your sleep.

-Arvind

From: Arvind K Chaudhary
Sent: Friday, June 10, 2011 5:41 PM
To: [protected]@hitachi-hli.com
Subject: RE: Escalation - Service from Hitachi - Reminder

When we spoke at 3:PM today, I was promised that the engineers would come in an hour. After one and a half hours, I have been informed that they can only come after 7:30 PM in the night.

Your contractor "Rajesh Gupta" (from "Arian Enterprises") called me and said that if I want the AC problem to be rectified, I have to make my self available as per their timings. I am utterly surprised that after encashing around thirty thousand rupees, Hitachi and it's service provider are restoring to blackmailing.

I have already paid Rs 500 for the installation and I am sure those 30 thousand had a part of money meant for customer service. So I am not "begging" at you. It is rather something that I should "demand" from you. Hitachi is crossing it's limits.

-Arvind

[protected][protected][protected][protected]

From: Arvind K Chaudhary
Sent: Friday, June 10, 2011 2:08 PM
To: [protected]@hitachi-hli.com
Subject: RE: Escalation - Service from Hitachi - Reminder


Ishit,

As per our conversation, I waited last evening for your engineer to turn up, however no one came and no body bothered to inform me as well. The compliant was not attended yesterday.
I tried reaching out to you, however, I was informed that you were busy and was promissed a call back in half an hour. The promissed call never came.

Could you let me know if you are in a capacity to resolve the issue? If not, can I get the details of some one from higher management?

Thanks,
Arvind


[protected][protected][protected][protected]
From: Arvind K Chaudhary
Sent: Thursday, June 09, 2011 4:38 PM
To: [protected]@hitachi-hli.com
Subject: RE: Escalation - Service from Hitachi - Reminder


Ishit,

It's 4:35 PM and I am yet to hear from your Senior engineer. Could you confirm if your engineer would be visiting?
I will reach home at 5:30 PM.

Thanks,
Arvind


[protected][protected][protected][protected]
From: [protected]@hitachi-hli.com [mailto:[protected]@hitachi-hli.com]
Sent: Thursday, June 09, 2011 12:36 PM
To: Arvind K Chaudhary
Subject: RE: Escalation - Service from Hitachi - Reminder



Dear Sir,

Thank you for writing back to us.

As per our discussion over the phone, we have spoken to our Service Center at Gurgaon and the complain will be attended by a Senior engineer on 9th June' 11 after an appointment with you.

If you need any further information, you can reach us at our Helpline number[protected] anytime or just reply to this email. Our team of engineers would be glad to help you out.

Warm Regards,
Ishit.
Hitachi Home & Life Solutions (India) Ltd

- Message from "Arvind K Chaudhary" on Wed, 8 Jun 2011 10:20:35 +[protected] To: <[protected]@hitachi-hli.com>
Subject: RE: Escalation - Service from Hitachi - Reminder

I had requested for the escalation process with contacts when I got a call from your customer support lady from your head office. The same was promised to me. I am surprised, I haven't got it. I wonder if there is any responsible person within Hitachi?

The problem is due to your service people only. I don't think they really want to sort this out. I had spoken to Mr Rishi on Monday and he had promised to send an engineer on Tuesday after 5:PM, however no one turned up. I called your Service Manager Mr Sangram Patel and he said that the area where I stay is under Aryan Enterprises and disconnected the phone. He did not answerer the phone on repeated retries.

Aryan Enterprises had sent an engineer, who turned up yesterday without appointment, however, the person said that he can only look into the issues like improper cooling, fan not working etc, and can not look into fitting issues. Anyways, engineers from Aryan had earlier visited and have attributed the issue mainly with this particular model. They are not of much help. It was their engineer who had messed up with the unit with improper installation.

I went through the installation guidelines on the product hand book and noticed the following issues.
1. The water collection try was found in the box, it has not been installed.
2. The front panel screws were still inside the packet, some other screws were used to fix the front panel.
3. The inclination is not proper, the tilt should have been on the back side. The unit is rather tilting towards front.

I hope Hitachi will be able to send someone from their engineering team to see the problems themselves and provide a remedy.

Thanks,
Arvind

From: [protected]@hitachi-hli.com [[protected]@hitachi-hli.com]
Sent: Tuesday, June 07, 2011 6:44 PM
To: Arvind K Chaudhary
Subject: RE: Escalation - Service from Hitachi - Reminder

Dear Sir,

Thank you for writing to us with regard to the noise problem of your Air conditioner.

Please accept our sincere apologies at the severe discomfort faced by you. We regret the long unresolved experience and the trouble you are undergoing in following up this matter again and again.

As per our discussion, I have already spoken to our Service Team at Gurgaon and they would attend to your request on 8th June' 11 after an appointment with you.

If you need any further information, you can reach us at our Helpline number[protected] anytime or just reply to this email. Our team of engineers would be glad to help you out.

Warm Regards,
Evangelina.
[protected]
Hitachi Home & Life Solutions (India)


Arvind K Chaudhary
06/07/2011 06:08 PM
To "[protected]@hitachi-hli.com" <[protected]@hitachi-hli.com>
cc
Subject RE: Escalation - Service from Hitachi - Reminder







A gentle reminder.
It's been two days and I still waiting for any response or acknowledgement.

Thanks,
Arvind


[protected][protected][protected][protected]
From: Arvind K Chaudhary
Sent: Monday, June 06, 2011 1:29 PM
To: [protected]@hitachi-hli.com
Subject: Escalation - Service from Hitachi

Hi,

I had purchased the Hitachi AC believing it being the best in it's class. However, the machine is very noisy and the whole room vibrates when the compressor runs. The service provided by your outsourced vendor is pathetic and the worst part is that there is no one in Hitachi who is willing to attend to the customer issues. Complaints logged by me are closed without my consent and the customer care open a new complaint every 3-4 days without caring for the resolution of the problem. My effort of escalating the issue through your call center did not brought any results and now I am fed up with Hitachi and it's service.

I had bought the AC on 24th May and it was installed by your service provider engineers on 28 May. (I had actually asked the customer care to send engineers only from Hitachi as the sales person had warned me, however, in spite of my specific request, they had send an untrained engineer from the vendor). On the same day, I had logged a complaint regarding the high level of noise from the AC. In response to the complaint a technician visited and said that the noise level is normal and that the main problem is with the particular model I have purchased. However, I do not agree. Hitachi is known for it's quality and low decibel noise.

Request you to please send a senior technician or a person from Hitachi attend to the issue. I have lost faith with your service provider "Aryan Enterprises" as the installation had been done very badly by them and now they are trying to pass on the problem as the product issue.

Product Details: WINDOW AC - 1.5TR CLASS HITACHI SUMMER QC- RAV518ER

Purchase Details:
Dealer Name: Tata Croma, DT MegaMall, Gurgaon
Invoice No: Bill No SLF 02A[protected]
Date: 24 May 2011

Thanks,
Arvind Chaudhary

Hi,
i am from navi mumbai>
these hitachi are really very lazy...and it has been to an extent that they have angered us now. just sum days before, i called them and told them that it was an emergency, as the water had started dripping inside my room, and when called the customer care no. that guy was assurig he would send sumone but we've seen no one even after four calls...and we are fed up now...!
Ganesh Naik
[protected]

Thanks, i really thought of buying a Hitachi AC for my company, i know its costly but some peoples told it do have better performance. ... Any mechanical/Electrical/Electronic stuff need proper services, But after reading all this OMG i really afraid to go for HITACHI
Thanks for saving me guys
Anto Rubin

THREE COMPLAINTS REGISTERED SINCE PURCHASED DATE OF IN MAY 2011. SERVICE TECHNICIAN VISITED THRICE, ACCEPTED THE FAULT BUT NEVER CAME BACK TO REPAIR. TODAY ON 10/8/2011 ITS BEEN 80 DAYS AC IN NOT COOLING OR COMPRESSOR IS TO MUCH NOISING . I WANT TO EXCHANGE A NEW 1.5 TON...CALL ME REG THAT ISSUE ASAP OTHERWISE I WILL GO TO CONSUMER COURT
RAHUL([protected])

Hitachi (Air Conditioner) — poor performance of air conditioner

Respected Sir,

I bought Hitachi AC from M/S Jannat, 139, Kunjpura road, Karnal vide Invoice no. JR 1219 dated 6.09.10. RAU 018KQBD (Hitachi SAC). it is very surprising that such a reputed and presitigious company can be such ignorant to its customers. From the last six months, we have been dealing with one or more of its problem. we got such bad response from this dealer of karnal. on great persuasion he finally sent his aide, ANIL to our house to repair AC and replaced the part. it again didnt work. the response was ""oohho galat part dal gaya"" company se iska part aaegya to replace kar doonga. After that day, they simply are doing nothig but to wait that purchase of one year is over.Such a bad treatment. i spent the almost whole summer without AC. AC does not even start because of poor part installation.It is requested that please look in the matter otherwise i will have no other option except to go to court.

R S NAIN, Kurukshetra
[protected], [protected]

HITACHI AIR CONDITIONERS 1.5 TON SPLIT FOLLOW ME — Unsatisfactory performance

I had Purchased the unit in April 2010 and after installation its Follow me was not working, that complaint was not resolved even after two visits of technicians and they said due to location of Tubelights and AC follow me is not working properly.
Subsequently AC cooling was not at all effective. On this complaint they did not do anything till the time my Warranty expired and then they came up with solution that they will recharge with gas and charge 2360+385 for same.

I would not recomment any one to buy Hitachi aircons as they are double the cost of other available in market and in efficiency and servicing far below than normal Korean products like samsung/ LG.

Would recomment Voltas product as I have been using the AC of that company from last 15 years without a single complaint.

I totally agree with the fact that after sales services of Hitachi SUCK big time. I too never got any call from the company for any feedback after the purchase. No free maintenance service was provided ever in spite of being reminded repeatedly. The request for AMC takes days to be catered to.

I had bought a window AC from Hitachi 3 years back and till now every year i have been getting the service done from outside. This particular month I had called on 9th April requesting for a new remote control as it got damaged in an accident. I also requested to provide the maintenance service. I was assured i will be contacted by the technician within 48 Hours. For whole one week i did not hear from anybody. On 16th April i had called to check the status. I was told about the cause of the delay of more than 7 days is the seasonal rush but was assured that someone will contact me by evening the same day. on 17th April that is today morning, I called up again to check the status, as nobody had called up day before, as promised. I was told that my request has been registered on 16th April and I should wait for 72 hours.When i reminded the customer care guy that my first request was registered on 9th April, i was told that there is no such request in their computer record for 9th April. I was zapped that the original record had been deleted because of whatever reasons- (my guess is) mainly because the request has not been taken care of for more than a week and that might look very bad in their service report.

So now the request Date is16th April at 10:30 am. More than 30 hours have passed and I have received no status update yet.

Hitachi's customer care unit in Kolkata is most callous and non performing. Hitachi should be brought to the floor of court for such unethical business practices.


DEBASISH MITRA
Mob. No.[protected]

Dear Sir,

I would like to bring into notice to higer officials of Hitachi airconditioner co that the complaint lodged by me that my split AC is giving poor cooling, My complaint no [protected] dt 23th May 2012, the technician inspected the system on 25th May and asked for gas filling charges Rs 3200. This split air conditioner was bought with extended warranty of 2 yrs but still they didnt carry the job and went back. I regrett for buying the premium brand of AC . I was of the openion that i will bet the premium suppoprt also but they have proved mr wrong. I am still struggling to get my Ac repaired and requesting every official to personally intervene and sort out the issue.
My ph no [protected]
Land line[protected]

Hitachi AC — installation person has not come

i have purchased hitachi ac on 25th may 2012 and till 5 pm on 27th may no hitachi person has come to my home for installation despite i have remind them telephonically.my complant no to hitachi service centere is[protected] and there phone no is[protected],my cell no is [protected].
please get it done.

sir i have requsted Hitachi for service on 9th MAY 2012 and 13th .17th may that my is havin some probelem But no respond up to 05 /06/2012 still my AC 1, 5 tone is warantee so kindly request to sed your technical man if not i will have right go next steps. P H Gangadhar my Phone [protected] complent no [protected]

I had bought a window a/c from Hitachi 3 year back. I had call to customer care on 2/6/2012 and registered a compliant for not cooling and compressor noising complaint no.[protected] and they assured me technician will contact me with in 48hr i had call 5-6 time after 48hr they give me anther complaint no. [protected] on 17/06/2012 till now i am waiting for your technician i had call to customer care daily. please solve this problem other wise I WILL GO TO CUNSUMER COURT RAJESH[protected]

Hi bro
I[censored] need solution from hitachi thn plz don't wait.Go for consumer forum as early as possible.
Hitachi is knwn for its poor after sales support.
Check the consumer forum website for tollfree numbers and help regardng this case.they people will guide you. or Go with your knwn advocate for filing.

We Want Service Our Plasma TV

I completely agree. I have bought a split airconditioner on 3-6-2009 and it has not been installed till date[protected]. What a service to boast? Item description -Hitachi 18GPD/1.5 Ton Split AC Sl No. A(W/O/INST ALL) 5465 x 6192, Dealer The Great Eastern Appliances, Manicktala

I have been in regular contact with your people about my hard disk, they have been telling me it will reach to you by tomorrow, tomorrow from last three days. Yet i have not received my hard disk please can you see to it.
Thanks.
Date:05/080/9

We have a 42 '' Hitachi Plasma Monotor in hyderabad-Computer science corporation recently it gives colour problem please let me know any service center and service personal in hyderabad.

I RAKSHIT GOEL HAD BOUGHT 2 SPLIT AC'S AND 1 REFRIGERATOR FROM YOUR DEALER IN JAGADHRI-135003 ARUN ELECTRONICS ON 20/03/2009.
1 OF THE AC'S IS NOT WORKING FINE.THERE IS NO AIR FLOW AND COOLING IN THAT AC.
WE HAD COMPLAINED SEVERAL TIMES TO YOUR DEALER HERE AND 1 EXECUTIVE COMES TO CHECK.HE ALWAYD DO FAKE PROMISES AND ASSURED US THAT HE WILL GET THE IT CHANGED WHEN HE COMPARED THE COOLING OF BOTH THE AC'S.
SO THIS IS MY HUMBLE REQUEST TO KINDLY REPLACE THE KIT OR INCREASE THE COOLING AND AIRFLOW.
I AM ALSO AFRAID TO SAY THAT IF NO ACTION HAD BEEN TAKEN FROM YOUR SIDE I WILL GOTO MEDIA AND CONSUMER COURT.

MODEL NO OF AC IS 18H0021
INVOICE NO 7085
ARUN ELECTRONICS
YAMUNANAGAR-135001

THANKING YOU
RACHIT GOEL
[protected]
rachit.[protected]@gmail.com

a/c non cooling
compressor gets trip automatically

Dear Mam/Sir,
This is to inform you that i had registered my request for the service of my 1.5ton Split AC on 31/07/2012 and was told that within 48hrs your engineer will contact me, but sorry to say till date nobody has contacted me despite of my regular calls to your service centre.I am really very very disappointed with your services.My AC is dripping water like anything and can't help this.
Please do help me out.

Regards
Ruksana Alvi
My contact no.[protected]

Hitachi — manufacturer defect company not giving service

MY HITACHI AC WHEN INSTAL AFTER 65 DAYS INDORE UNIT START THROUGH WATER & ICE I COMPLEN TO BHUBENESWAR AC SERVICE STATION . AFTER COMPLAIN 2 MACANIC CAME FROM HITACHI &NOT REPAIR PROPORLY SAME COMPLAION I REGISTER 2 TIME IN WARENTY PERIOD HITACHI COMPANY NOT SOLVE THE MATER NOW I AM SUFURING SAME PROBLEM

Hitachi — mobile laptop haddisc

MY MOBILE HARDDISC IS MADE IN THAILAND. HARDDISC MODEL NO.(HTS424040M9AT00). MY HARDDISC IS 40GB. HARDISC MFG. DATE:-OCTOMBER-06. HARDDISC GET 5 YRS IN WARRANTY.

Hitachi — mobile harddisc

my laptop harddisc is not working. data do not copy from harddisc or cop in harddisc.please give me responce immediately.my harddisc seriel no.Q2KXAOPE. made in thailand & manufacturing date :- OCT-06. my harddisc is 40GB.

For Hitachi
Warranty Complaint

I have purchased a 3 door refrigerator of Rs 45000/- in October 08 in name Seema malik from Rythem House Sector 18 noida. last three months we are facing some problems ice not making when we use that function only water comes we complain to the dealer but Dealer not attend our complain.
Dealer says daily dont worry your problems rectified at tomorrow one he give telephone number of service center.Hitachi home life solution india ltd G-324 sector 11 Partap vihar Ghaziabad Ph.No.[protected], 6487739 mb.[protected]. I called them and registered my complain nobody came next day again called and says tomorrow technician will come.but none come again and again as such repeat.if Hitachi cant handle services company should stop the product. now i m planing to consumer court

Hitachi — window AC purchased in May'08 is not working

This is to bring to your notice that my Hitachi Window AC purchased on 5th May 08 is under non workable condition. On calling the service engineer it was told to us that the compressor is not working as there is no gas. I never expected this from a company like HITACHI, this may happen with any other company wherein AC cost is much less than what HITACHI is offering.
The reason for AC not working is not clear and justified.

Machine Details
Model no: RAVO19EOD
Serial no: 080C09880
Dealer Name: Deekay Electronics, Ludhiana
Date of Installation : 5th May 08

Hi
I was also purchased same model in the month of may.But i was also cheated by HITACHI.
Poor after sales support all over india.
No body is to hear complaints excepts customer care for time pass.

Wastage of money to buy hitachi after spent 26 K (Costliest machine)
Poor n slowest Airflow as compare to O General, Voltas Vertis Plus, Carrier Durakool.
Very less cooling.
High consumption due to continuous operation n slow cooling.
They will charge high after warranty but no solution at all evn after warranty too.

Its a good machine only for rainy season not for screeching summer season.
Try to replace with another brand and refund tht amount if possible.
I m still fighting for the same.

Go for OGeneral i[censored] wanna spent 23 K for best japanese cooling machine.
Else go for Carrier Durakool (Junior OG) or voltas at 19K

Saving for money as well as no mental harassment.
for more details mail me ast [protected]@gmail.com

Dear Sir/Madam,

Below complaint I have sent on 03rd July2008 regarding my window Airconditioner for which I got a reply on 16.09.2008 from Hitachi Customer Casre, almost after Six Months.

On 12th May 2009 I again call at Hitachi Customer Complaint Centre for some problem in my AC Vide Complaint Number[protected], the service engineer has visited and found a leakage of gas. I have told him take the AC at their service centre and thoroughly checked the same, as this is the second time in one year where I have faced this Gas Leakage problem, but he overheard my request & fill the gas only at my residence . Now after two months again the Gas Leakage problem exists . I am very much disappointed with the performace of my AC. I want to change my AC immidiately, as this the THIRD TIME in a span of ONE YEAR where I have faced "GAS LEAKAGE PROBLEM"

Hope to have a early action & reply from your side in my case not like previous one where it takes SIX MONTHS from your side to be actioned

Thanks & Regards
Ajay/03.08.09

"I am not at all happy, with the product ( Window Airconditioner/Model No# RAV019EOD/ Dealer Unison Airconditioner)purchased on 14.05.2008. Two complaints in less that two months . Previously there is some problem in the panel, now there is no cooling( Complaint No#[protected]. If such type of performance has been give by a well known company's product, then sorry to say that I never recommend any body to buy the product of your company.

So, I only request you to kinly look in the matter & resolve the same as soon as possible."

Hitachi — voice problam & insstalashan

4-4-10 ko hitachi ka ac liya jo ki 7-5-10ko intolashan kiya gaya 10-4-10 ko voice problam ke liye complan ki jis ka no.[protected] is complan par 4 engineer aae jo ki sahi nahi kar pay oor service center p galat report di gai 16-04-10 ko mani reaintlashan ke liya kaha jiska no.[protected] hai jo enginer instolashan ke lia aaya tha os ne kaha ki aap iska intlashan bhar se karae hama paas time nahi hai hitachi ki tareef par liya tha or mai bohat parshaan ho gaya ho agar aap koch kar sekte hai to please kyo ki mane aap ke[protected] par bohat phone keai hi mo. no.[protected]

Hitachi — Service after sales

Dear All,

Plz dont buy any HITACHI product in India., because of their service level after sales is not poor, because they never attend service calls, then how can we rate the service as Good, Ok or Poor...

Its my kind request to all who read this message.Dont recommend this product to any of your friends, then your friendship will be in ?

Even they dont have the BASIC MANNERS , like acknowledging customer emails, attending phone calls.

Ive send one email regarding a complaint, before 25 days and I forwarded the same mail 4 times, still now I didnt get any reply from them.

That lucky email is [protected]@hitachi-hli.com

Dont Buy Hitachi.......then you get HIT n ACHE from them.

Hitachi — Hitachi Air Conditioner

sir ,
I Rakesh Agrawal of nagpur had buy a Hitachi air conditioner on 2/6/2010.My air conditioner have some manufacturing defect.I have complained about my air conditioner to the service center but they had not reply me till yet. please soon solve my problem.my address is 31, Indra Devi town ,Near KDK college,Nagpur-440009



Rakesh Agrawal
[protected]

Best AC with Worst service .
I purchase window AC last year. Just after 1 year of warranty is passed, gas is completely leaked out of my AC. I made complaint (ref Number :- [protected]) in AC service center for last 8 days and only thing they did, they sent an engineer to check my problem and told me that it has to be towed away to repair center but even after 8 days no one has come yet. I have the record of all the email communication that I made with them but all in vain. The don&#039;t listen calls or rarely respond to your mails. NEVER PURCHASE HITACHI. Thats my humble request to everyone otherwise if your AC gets any problem, you will go through a horror time for sure.

Completely agree with you...

i have bought in March 2011 split AC 1.2 tone above mentioned model from HITACHI autherised showroom and they have installed the ac (installation done by hitachi Home &life solution India) patparganj Delhi
since the whether in delhi March and April was good there was no requirment of AC so i have started using last week.
The Ac was not at all coolling the room so i made complaint on 31 st April complaint number [protected].
After repeated follow Technician came on 4th May checked and said the capacitor problem so he came next day and replaced in 5th may. no effect of cooling complaint was made again He came and checked again on 6th may he said there is requirement of Gas filling.
Again repeated follow up 7th May the gas was filled by the technician .on that night I could not able to sleep again the ac was not cooling.
. I last the Hope in HITACHI. I was having Good image on HITACHI. That is why I paid more for the AC. Now the service centre is not picking up the call and u the helpline number35324848 server is down and they are not able to register my complaint.
after repeated followup technician came on 8th may said the outder unit is to be replaced .
today is 11 th may no body attended repeated follow up . NEVER PURCHASE HITACHI. Thats my humble request to everyone otherwise if your AC gets any problem, you will go through a horror time for sure.

Regards
V.P.Samy

Hitachi has the worst after sales service.

Hitachi has the worst after sales service. I am also suffering with my 1.5 ton Windows AC.

I fully agree with your opinion.Five days before I had logged a complain regarding my ac problem, but till now no body has came to resolve the problem.

The new split A/C Hitachi Kaze 3 star was been purchased & installed at my residence - 17 / 64 Punjabi bagh west, New Delhi - 26...but just after the installation it came to our notice that the A/C swing is not working .
Further to followup i spoke to my Dealer on that .. but he had to say that i cant help you in any way as its not me who gives guarantee & warranty ;you have to call the Hitachi cutomer care & register your complain ( [protected][protected]after registring my complain i was been given a complaint number([protected]) registered on 20th may'2011.
I was been told your complain would be attended with in three working days, unfortunately my complain was attended on 25th may'2011 at 8:20 pm.

This complain was been attended by me calling / following up with the customer care for at least 13 to 15 times.

I believe this complain got little priority when i spoke to some one senior in Hitachi bearing mobile number--[protected].His initiative had helped me for at least a visit by hitachi service personnel to find out a problem .

After physically inspecting the unit the service personnel( [protected]) tried operating the unit swing with remote but could not be successful.He also mentioned that the blower unit need to be opened in order to repair the motor, but me & my father did not want another blunder to happen where the newly installed Air conditioner unit to have an repaired part installed to it.

Thus at the end i could only say... till now the Hitachi experience has given enough memorable bad experiences...and to continue further i do not have a choice of getting the money back & opting for a new A/C of a different brand... i would like to say at the end to replace a new unit from the company without delaying the process and not giving further few more unbearable bad moments to continue any further.

I presume my request would be taken seriously and the company will prioritize the action ASAP before Summer season diminishes .
--
Prashant Khurana - [protected], [protected]

Hitachi - Split AC KAZE — cooling Problem

I M Rajesh Patel
Mob..[protected]

I Have Purchase new Ac kaze 1.2 T - After Installation Start Ac But Do Not Colling - Compression Is Trip
I Call Call Cent re At 0:30 Am - But Do Not Resister My Com plane. -
One man Answer Me You Call Tomorrow After 10:00 Am -
I Call Morning - And Give Me Com plane No. [protected] - But
Our Engineer Dose Not Come With In % Days - WHAT I Do?
I Want Return My Ac - Please Help Me.

I M Rajesh Patel
Mob..[protected]

I Have Purchase new Ac kaze 1.2 T - After Installation Start Ac But Do Not Colling - Compression Is Trip
I Call Call Cent re At 0:30 Am - But Do Not Resister My Com plane. -
One man Answer Me You Call Tomorrow After 10:00 Am -
I Call Morning - And Give Me Com plane No. [protected] - But
Our Engineer Dose Not Come With In % Days - WHAT I Do?
I Want Return My Ac - Please Help Me.

Hitachi — no cooling of window ac since purchased

i had purchased a hitachi window ac from croma rajouri garden on 10.4.2011 wide bill no slfo2ac[protected] my mobile no [protected] is registred with the company since the day of purchased i had registered complaint for no cooling but till now it has been not rectified.

The new split A/C Hitachi Kaze 4 star was been purchased Direct Company & installed at my residence - 26, Aksharpark Society, Panchwati Area - Kalol, Dist.Gandhinagar, Mob. [protected], [protected] - On 10/06/2011 .but just after the installation Out Door Unit Dose Not Work Properly ( No Colling) - I Have Complane No.[protected] - I Talk Service Center At Ahmedabad [protected] Mr.Rutik - But No Responce Me Till Date (15/06/2011)

i have purchached split air conditioner on dated[protected] from manoranjan, kota, rajasthan. i have been log the complaint that my AC not working since[protected].service man came and checked it and found pcb faulty, till date pcb not replaced with new one.
service is so poor, i have also logged complaint through web supporting service on dated[protected]. what should i do?
pls do needfull.

i had purchased hitachi airconditioner one split & other window in the month of may 2011.after instllation no one came for service.afte working one month properly i got problem in split, their swing mode is not working .i had complained 10 timesby phone[protected] in customer care .i did not get any responce from company side.i felt very bad.this definately get affect company reputation.
please do needful regarding this.
akhilesh rastogi
[protected], [protected]

Hitachi — change the emi date

I have got a SMS with log in details to view my loan ac.and when i saw my loan details,I saw that my EMI starting date is from 5/7/2011 and the ending date is till 5/6/2012 instead of 5/2/2012.As i have paid the down payment of RS-10,000/- and 8*2500. So please do the correction and change the ending date that is 5/2/2012.
And for any extra information please contact to me by no. [protected]
My loan account no. is 4050CD00160340
FROM-BHARAT.P.RATHOD.

Hitachi — Return Of Warranty Issue

i purchased hitachi harddisk which is having 3 years of warranty now it is in warranty due to some prob. of hdd i submit it to company on 23nov 2011 now RMA 36693314 nd i cant get my hdd return upto now my exams are there so i cant wait for my hdd long nd dey people told us dat dey r facing prob. in india nd hcl nd hitachi isssue so dey cant give me hdd back in 2 weeks so what can i do????

the most ill mannered people ... n irresposible !!

Have you got your issue resolved. Plz help me. I also faced the same kind of issues.

I bought Hitache ACE on 27 Apr 2012. Installation itself they did it on 30 Apr 2012. Still the water pipe is not fixed correctly. I raised request for this - [protected].
They used to say 48 hours we will resolve this issue. But no action is taken at all. Very very poor service.. :(. They are harrasing more. Is there a way to suite a case against them for not responding?

Hitachi — Ac compressor not working

I have one AC from last four years.Now i am facing compressor problem(not working and giving noise from inside) .This is the second time when i am facing the same problem in four years time.My AC is in warranty period. i have purchased it on 9-6-2008 from deepak electronics,kanpur.

pl look into the matter.

My number is [protected]
name-sunny chhibber

I have purchased a new HITACHI WINDOW A.C 1.5 TON ( RAW-318KSDP) from SARGAM ELECTRONICS (Paschim Vihar) New Delhi on cash payment on 19 JUNE 2012, on the same day it was not working complaint lodged ( [protected]).

ON 21 june the technician came and declared it FAULTY and sent an advice for REPLACEMENT since then despite of various COMPLAINTS and CALLING over to more than 10 staff but nobody was taking any serious action and bothered to solve our problem.

This kind of INDIFFERENT ATTITUTE is not expected from such a REPUTED COMPANY.
even after 15 days of constantly being HARRASED and spending night at 45 degrees in such a hot climate of delhi we didi not receive any help from the company.

ULTIMATLY WE HAD TO SWITCH OVER TO VOLTAS.
a HUMBLE ADVICE TO EVERYONE PLEASE DONT BUY HITACHI A.C AND SAVE YOURSELF FROM SUFFERING...

Dear Mr. Iizuka,

I am shocked and pained that inspite of my mail dated April 17, 2012 ( over 78 days my problems remain unresolved, ) I am writing this mail to you at 2.17 IST because I and my family cannot sleep, as the airconditioners supplied by you do not function, I am on my part marking a copy of this mail to all media so that their readers cannot be made fools of by buying your products, even more surprising is that no one from your so called esteemed organisation has even bothered to get in touch with a customer who is as pained as I am,

While I write this email, my family is sleeping on the terrace and I intend sleeping in car with the air con on

Warm regards,

Sanjeev Rattan
HHP: +91 [protected]
[protected]@shielcomm.com


From: Sanjeev Rattan [mailto:[protected]@shielcomm.com]
Sent: Tuesday, April 17, 2012 1:34 PM
To: '[protected]@hitachi-hli.com'
Cc: 'Rajeev Chauhan'; 'Sanjeev Rattan'
Subject: Disillusioned with Hitachi Products & Services

Transcript of the Letter written in Agony to the Chairman of Hitachi Home & Life Solutions (India) Ltd




April 17, 2012

Mr.Shinichi Iizuka,
Chairman,
Hitachi Home & Life Solutions (India) Ltd
Abhijeet,
9th Floor, Mithakhali Six Road
Ahmedabad 380 006


Dear Sir,

Disillusioned with Hitachi Products & Services

We bought 9 Logicool Brand 1.5 TR Split Air Conditioners directly from your esteemed company.

The Purchase details of the Air conditioners are as follows :


Sr.No. Invoice No. Date Qty Serial No.
1 73 13.04.2011 1 [protected]
2 1076 23.06.2011 5 110E03151
110E03032
110E07744
110E07756
110E03147
3 1209 12.07.2011 1 110D17749
4 1761 03.11.2011 2 110L05930
110L07873




These machines were installed in the new residence of the undersigned who is a director of the company.


As the residence was in the various phases of construction over last year, the Air conditioners were installed in phases hence, you find multiple purchase dates of the same. While I write this letter 2 Units are yet to be installed.


The Machines have been put to use now with the onset of summers in Agra, since the last fortnight or so and have a plethora of problems, some landed up with broken fans, blown up circuits, and most importantly very poor and erratic cooling by all of them. One Unit has been removed for Refrigerant Leakage and in the middle of our living room are two protruding pipes from the wall, a Hitachi piece de art!!!


With the ambient temperature still hovering around 35 ⁰ C the machines have already buckled up. Their Grille temperatures are varying from 11⁰ C to 21 ⁰ C!! I shudder at the thought when Agra clocks 48⁰ C ~ 50⁰ C.


Your local team at Agra have really not been able address the problems.


You will kindly appreciate that these Air Conditioners are installed at a residence and technicians walking in and out of a home perpetually is causing a lot of stress and agony to the entire family, moreover, there are issues where the technicians while working have ruined newly painted walls of a house which I am sure you will again appreciate is a major grey area for the lady of the house. These machines which were bought for the comfort of a family are actually causing a lot of hardship to them and I have been repeatedly asked time and again by them to replace them with another brand notwithstanding the losses which will be incurred in the process.



I am writing this letter of agony to the highest level in a hope that my problems will be redressed at the earliest.

Thanking you,


Yours faithfully
For Shiel Ventures,
( A Unit of Agra Communications (P) Ltd)



SANJEEV RATTAN
Director
Email : [protected]@shielcomm.com
HHP : +91 [protected]

Hitachi — no response to lodged complaint

Bought a new split ac from hitachi its not working properly I lodged a complaint on 9th of july the compalint number given is [protected] but till date no attendant had came to resolve the problem. Please help me

My contact number is[protected]

Hitachi — part

I purchased HITACHI AC ..it worked fine for 1 months after that it DIED...no COOLING...nothing..I complaint in HITACHI customer care..No response..area service manager is not responding....
complaint no. - [protected]
date of complaint-- 4/jul/2012.

Hitachi — service is horrible.

Service is horrible. Requested for Servicing for a new unit after 1 year then technician came and broke the swinging blade. then complained again then another technician came and broke the swinging blade and local service manager says it is not their problem. Looks like customers are mad call for servicing and break the appliance.

very very poor service....

Hitachi — HITACHI SPLIT AC NOT WORKING AFTER 15 months

I Purchased 2 Hitachi ACs (1 Split & 1 Window) on 30 March 2012. Within 15 months, the Split AC is not working. Hitachi service engineers advise to replace the motor at my cost. Within 15 months how it can happen? Was it a used machine inside? Should be replaced immediately.

Hitachi — Horrible experience

Horrible experience. Had my TV 3wks. and it just died. Had to go through hell to get Hitachi to even get me an in home service even though i have a warranty that says i get in home service. Then i was told it would take 3 wks just to get the part. i have been without my brand new $800.00 tv for over a month now.

you should atleast write down the address of the deazler so that others do not go there