Home Credit India Finance Complaints & Reviews

Apr 30, 2019

Home Credit India Finance Customer Care's response Dear Customer,

Thank you for contacting Home Credit.

We regret the inconvenience caused.

Kindly share your Loan number (Ten digit number, starts with 3) OR registered mobile number so that we can assist you with your concern. You can refer to your loan documents i.e. Loan Summary / Repayment Guidelines.

For any further help, please contact us.

Regards,

Customer Care Team
Home Credit India Finance Private Limited | Email – [protected]@homecredit.co.in

Access your loan information anytime, anywhere. Download our App: http://bit.ly/2snRXRO

Apr 30, 2019

Home Credit India Finance Customer Care's response Dear Brij,

This is with regards to your query with Home Credit under reference number 00020350.

We have forwarded you concern to our relevant team for further investigation. Your relationship manager shall provide you with an update within next 48 hours.

We appreciate your patience in the interim.

For any further help, please feel free to contact us on below mentioned contact details.

Regards,

Customer Care Team
Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in

May 02, 2019

Home Credit India Finance Customer Care's response Dear Brij,

This is in regards to your query registered with Home Credit.

As discussed with you over the call dated 1st May 2019, we request you to refer the below key points to avail ”Early Repayment":

1) You need to make minimum 6 installments to foreclose the loan.
2) As per the policy terms and conditions, you need to make only the remaining outstanding principal along with applicable charges.
3) NIL pre-penalty charges are applicable on the future principal amount to all of our customers. (where-ever applicable)
4) We would able to activate the request received 5 days prior to your last EMI date, provided NIL delinquent amount as on date. You are advised to make the payment within 48 hours from the activation date.

Once, the above-mentioned points are followed then the foreclosure amount will be shared with you over the call from our customer care team, further, for more clarifications kindly refer with your signed loan summary letter.

We trust the above explanation is up to your satisfaction and will surely be of help to you.

We appreciate your patience and understanding in this regards.

For any further help, please feel free to contact us on [protected]@homecredit.co.in.

For quick access to your account information, please download our mobile application from Play Store here.

Regards,

Customer Care Team
Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in

Apr 26, 2019

Home Credit India Finance Customer Care's response Dear Chandan,

Thank you for Contacting Home Credit.

We regret the inconvenience caused.

We request you to help us with an updated Bank Statement/Passbook highlighting the amount deducted so that we can check and assist you further.

We appreciate your patience and understanding with this.

For any further help, please contact us on our email id:[protected]@homecredit.co.in.

Regards,

Customer Care Team
Home Credit India Finance Private Limited | Email – [protected]@homecredit.co.in

Access your loan information anytime, anywhere. Download our App: http://bit.ly/2snRXRO

Apr 26, 2019

Home Credit India Finance Customer Care's response Dear Bhushan,

We regret the inconvenience caused.

We wish to inform you that as per the General Terms and Conditions of the Loan and the Terms and Conditions mentioned in your Loan Summary, the interest amount has been calculated basis the annualized flat rate of interest.

The apportionment of the interest amount over the period of the loan is done on a reducing balance method so that the interest charged on a monthly basis is consistent with the principal outstanding at the end of each month. We assure you that the total amount of interest received from the customer basis the flat rate of interest mentioned in the loan summary remains the same.

There are no foreclosure charges, however, depending on the date of foreclosure, the interest for the number of days in the month till foreclosure happens is calculated in a pro-rated manner.

Please note all the terms and conditions of the loan are mentioned in the Loan summary and the General Terms and Conditions.

Further, your contract is having the delinquent amount of Rs.5, 091/- which is pending from the last 9 days. Hence, we would request you to kindly make the payment at the earliest to avoid collection activities.

For any further help, please contact us on our email id:[protected]@homecredit.co.in.

Regards,

Customer Care Team
Home Credit India Finance Private Limited | Email – [protected]@homecredit.co.in

Access your loan information anytime, anywhere. Download our App: http://bit.ly/2snRXRO

Apr 20, 2019

Home Credit India Finance Customer Care's response Dear Sanjay,

This is with regards to your query with Home Credit under reference number 17250350.

In reply to your query, I am pleased to inform you that your query has been resolved successfully as per the telephonic discussion which we had today.

We wish to inform you that the interest amount has been calculated using the flat rate of interest for the entire loan period. The interest amount shall be appropriated to loan account on the basis of the monthly reducing balance of the loan amount.

Hence, we are closing this concern.

For any further help, please feel free to contact us.

Regards,  
Customer Support Team 

Apr 17, 2019

Home Credit India Finance Customer Care's response Dear Customer,

Thank you for contacting Home Credit.

We regret the inconvenience caused.

As discussed dated 17/04/2019, I would like to inform you to share valid recorded proof for us to investigate on your concern and support you accordingly.

Further, we would request you to make your due payments and your EMI payments as per due date mentioned on Loan Summary to avoid Collection activities, Late Payment Charges and bad CIBIL impact.

For any further help, please contact us.

Regards,

Customer Care Team
Home Credit India Finance Private Limited | Email – [protected]@homecredit.co.in

Apr 17, 2019

Home Credit India Finance Customer Care's response Dear Swapnil,

Thank you for contacting Home Credit.

We regret the inconvenience caused.

As discussed over the call your query has been resolved successfully.

We noted from our records that your loan application is getting cancelled as per our policy.

We advise to refrain from applying again and again, this will affect your credit score.

Meanwhile, we appreciate your patience and understanding in this regards.

For any further help, please contact us.

Regards,

Customer Care Team
Home Credit India Finance Private Limited | Email – [protected]@homecredit.co.in

Apr 17, 2019

Home Credit India Finance Customer Care's response Dear Amit,

This is in reference to your concern registered with Home Credit.

In reply to your query, I am pleased to inform you that your query has been resolved successfully as per the telephonic discussion which we had on 15/04/2019.

We noted from our records that your loan application is getting cancelled as per our policy.

We advise to refrain from applying again and again, this will affect your credit score.

For any further help, please contact us.

Regards,

Customer Care Team
Home Credit India Finance Private Limited | Email – [protected]@homecredit.co.in

Apr 15, 2019

Home Credit India Finance Customer Care's response Dear Customer,

Thank you for contacting Home Credit.

We regret the inconvenience caused.

Kindly share your Loan number (Ten digit number, starts with 3) OR registered mobile number so that we can assist you with your concern. You can refer to your loan documents i.e. Loan Summary / Repayment Guidelines.

For any further help, please contact us.

Regards,

Customer Care Team
Home Credit India Finance Private Limited | Email – [protected]@homecredit.co.in

Apr 15, 2019

Home Credit India Finance Customer Care's response Dear Customer,

Thank you for contacting Home Credit.

We regret the inconvenience caused.

Kindly share your Loan number (Ten digit number, starts with 3) OR registered mobile number so that we can assist you with your concern. You can refer to your loan documents i.e. Loan Summary / Repayment Guidelines.

For any further help, please contact us.

Regards,

Customer Care Team
Home Credit India Finance Private Limited | Email – [protected]@homecredit.co.in

Apr 15, 2019

Home Credit India Finance Customer Care's response Dear Tanuj,

Thank you for contacting Home Credit.

We regret the inconvenience caused.

Kindly share your Loan number (Ten digit number, starts with 3) OR registered mobile number so that we can assist you with your concern. You can refer to your loan documents i.e. Loan Summary / Repayment Guidelines.

For any further help, please contact us.

Regards,

Customer Care Team
Home Credit India Finance Private Limited | Email – [protected]@homecredit.co.in

Apr 11, 2019

Home Credit India Finance Customer Care's response Dear Dinesh,

Thank you for contacting Home Credit.

We wish to inform you that we have already forwarded your request to the concerned team with reference number '17099836' and same is under investigation, your relationship manager shall contact you on this concern within next 24 hours.

We appreciate your patience in the interim.

For any further help, please feel free to contact us.

Regards,

Customer Care Team
Home Credit India Finance Private Limited | Email – [protected]@homecredit.co.in

Apr 12, 2019

Home Credit India Finance Customer Care's response Dear Pratik,

Thank you for contacting Home Credit.

We regret the inconvenience caused.

Kindly share your Loan number (Ten digit number, starts with 3) OR registered mobile number so that we can assist you with your concern. You can refer to your loan documents i.e. Loan Summary / Repayment Guidelines.

For any further help, please contact us.

Regards,

Customer Care Team
Home Credit India Finance Private Limited | Email – [protected]@homecredit.co.in

Apr 09, 2019

Home Credit India Finance Customer Care's response Dear Dinesh,

Thank you for contacting Home Credit.

We wish to inform you that we have already forwarded your request to the concerned team with reference number '17099836' and same is under investigation, your relationship manager shall contact you on this concern within next 48 hours.

We appreciate your patience in the interim.

For any further help, please feel free to contact us on below mentioned contact details. We assure our best services at all times.

Regards,

Customer Care Team
Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in

Apr 06, 2019

Home Credit India Finance Customer Care's response Dear Customer,

Thank you for contacting Home Credit.

We regret the inconvenience caused.

Kindly share your Loan number (Ten digit number, starts with 3) OR registered mobile number so that we can assist you with your concern. You can refer to your loan documents i.e. Loan Summary / Repayment Guidelines.

Also, we are unclear on the nature of your query basis the contents mentioned in your email and request you to elaborate us on the same on your reply to enable us to assist further and do the needful.

For any further help, please contact us.

Regards,

Customer Care Team
Home Credit India Finance Private Limited | Email – [protected]@homecredit.co.in

Access your loan information anytime, anywhere. Download our App: http://bit.ly/2snRXRO

Apr 09, 2019

Home Credit India Finance Customer Care's response Dear Amit,

Thank you for letting us know about your recent experience with us. We apologize if our service did not met your expectation and appreciate you for taking time to share your concerns.

We wish to inform you that we already have forwarded your request to the concerned team with reference number '17017571', your relationship manager shall contact you on this concern within next 48 hours.

We appreciate your patience in the interim.

For any further help, please feel free to contact us on below mentioned contact details. We assure our best services at all times.

Regards,

Customer Care Team
Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in

Apr 09, 2019

Home Credit India Finance Customer Care's response Dear Dinesh,

Thank you for contacting Home Credit.

We wish to inform you that we have already forwarded your request to the concerned team with reference number '17099836' and same is under investigation, your relationship manager shall contact you on this concern within next 48 hours.

We appreciate your patience in the interim.

For any further help, please feel free to contact us on below mentioned contact details. We assure our best services at all times.

Regards,

Customer Care Team
Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in

Apr 11, 2019

Home Credit India Finance Customer Care's response Dear Dinesh,

This is in reference to your concern registered with Home Credit.

The request number is 17099836 for your future reference.

This is in continuation of our telephonic conversation dated 10/04/2019. Further, we've successfully addressed your concern and we are closing your concern as resolved.

For quick access to your account information, please download our mobile application from Play Store.

Regards,
Customer Support Team

Mar 27, 2019

Home Credit India Finance Customer Care's response Dear Customer,

Thank you for contacting Home Credit.

We regret the inconvenience caused.

Kindly share your Loan number (Ten digit number, starts with 3) OR registered mobile number so that we can assist you with your concern. You can refer to your loan documents i.e. Loan Summary / Repayment Guidelines.

For any further help, please contact us.

Regards,

Customer Care Team
Home Credit India Finance Private Limited | Email – [protected]@homecredit.co.in

Access your loan information anytime, anywhere. Download our App: http://bit.ly/2snRXRO

Mar 25, 2019

Home Credit India Finance Customer Care's response Dear Customer,

Thank you for contacting Home Credit.

We regret the inconvenience caused.

Kindly share your Loan number (Ten digit number, starts with 3) OR registered mobile number so that we can assist you with your concern. You can refer to your loan documents i.e. Loan Summary / Repayment Guidelines.

For any further help, please contact us.

Regards,

Customer Care Team
Home Credit India Finance Private Limited | Email – [protected]@homecredit.co.in

Access your loan information anytime, anywhere. Download our App: http://bit.ly/2snRXRO