Godrej company — replacement of deshaped vertibro plus mattress under warranty period.

Address: Uttar Pradesh

Respected Sir,
I want to inform you that on dated 20.10.2011, I bought the following goods from you Kanpur at Mall road situated Godrej shop :-
1.From your order no. 88401 I bought two vertebro plus mattress 78-36-4 of cost Rs.18040.00 & that payment is made through my credit card on dated 20.10.2011.The aforesaid document are enclosed as annexure no. 1 & 2 for your kind reference & pursuance.
2.And on dated 25.10.2011 I also bought two footrest of RS.1800.00 from my order no.88446 & the same is also paid by my credit card.I t is worthwhile to mention that in two footrest you have delivered me on eon the same day dated 25.10.2011 and said that the second is not in the stock and it will be available to me within 15 days as the goods will come from your head quarter.The aforesaid my booking order & one footrest delivery document is hereby enclosed as annexure no.3.
3.On dated 18.11.2011 you have delivered me both pre booked articals ( two vertebro plus mattress 78-36-4 & remaining one foot rest) at my Unaao residence by your loader.At the delivery time your loader person has given me the both three items cash memo es are enclosed as annexure 4,5 & 6 (( two vertebro plus mattress 78-36-4 & remaining one foot rest) for your kind reference & pursuance.
4.Now I want to inform you that due to manufacturing fault my both vertebro plus mattress are deshaped & become in a such a condition that it can not be used for the comfort of the body from last more than ten months.You will definitely agree that I have bought such costly two aforesaid vertebro plus mattress for the comfort of my body but in place of comfort the due to manufacturing defect my both vertebro plus mattress are deshaping from the cert re & specially middle part is so that it in place comfort it is very uncomfortable for my body and due to that I am unable to use it. This matter I have already brought in knowledge to your above quoted Kanpur shop from where I had bought that both vertebro plus mattress but they always said all the time that use it by changing the side from one end to another & it is under warranty period & too much warranty time remains & it will get be seen before the warranty period over but now the the both vertebro plus mattress have reached in such a condition that they are very uncomfortable for the body so I am not using it and they are out o[censored]se at my residence from last month and on the other side the warranty period will also expire on 17.11.2013.The detalis of the articals are below mentioned:-
1.NAME OF THE PRODUCT :- vertebro plus mattress
2.CITY :- UNAAO
3.STATE :- UTTAR PRADESH
4.SERVICE CARD REFERENCE NUMBER:- 88446 OF DATED 2525.10.2011 5.ACTUAL DELIVERED DATE :- 18.11.2011 BY YOUR LOADER AT MY RESIDENCE
5.MY MOBILE NO. :- [protected]
6.BUYING SHOAP :-GODREJ & BEYCE MFG.CO. LTD.16/97,SHIVOY TOWER,THE MALL,KANPUR
I does not understand that such costly my both vertebro plus mattress which I have been bought for the comfort of my body by such reputed world class Goderj how & why in a such short period of time been deshaped & reached in a such condition that in place of comfort that have become so uncomfortable that it can not be used. In my view this is due to manufacturing defect & it is a sigma for such reputed company's product.
It is our humble request you to look into the matter at once and replace my both vertebro plus mattress immediately as manufacturing defect.
An appropriate & required favorable action will certainly oblige me.
In immediate action is solicited.
Your Sincerly

Sanjeev Pandey
R/O:-756,Civil line,
Unnao,U.P.-209801
Mobile :-[protected]
Phone/Fax:[protected]
pandey.[protected]@gmail.com
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Respected Sir,
I want to inform you that on dated 20.10.2011, I bought the following goods from you Kanpur at Mall road situated Godrej shop :-
1.From your order no. 88401 I bought two vertebro plus mattress 78-36-4 of cost Rs.18040.00 & that payment is made through my credit card on dated 20.10.2011.The aforesaid document are enclosed as annexure no. 1 & 2 for your kind reference & pursuance.
2.And on dated 25.10.2011 I also bought two footrest of RS.1800.00 from my order no.88446 & the same is also paid by my credit card.I t is worthwhile to mention that in two footrest you have delivered me on eon the same day dated 25.10.2011 and said that the second is not in the stock and it will be available to me within 15 days as the goods will come from your head quarter.The aforesaid my booking order & one footrest delivery document is hereby enclosed as annexure no.3.
3.On dated 18.11.2011 you have delivered me both pre booked articals ( two vertebro plus mattress 78-36-4 & remaining one foot rest) at my Unaao residence by your loader.At the delivery time your loader person has given me the both three items cash memo es are enclosed as annexure 4, 5 & 6 (( two vertebro plus mattress 78-36-4 & remaining one foot rest) for your kind reference & pursuance.
4.Now I want to inform you that due to manufacturing fault my both vertebro plus mattress are deshaped & become in a such a condition that it can not be used for the comfort of the body from last more than ten months.You will definitely agree that I have bought such costly two aforesaid vertebro plus mattress for the comfort of my body but in place of comfort the due to manufacturing defect my both vertebro plus mattress are deshaping from the cert re & specially middle part is so that it in place comfort it is very uncomfortable for my body and due to that I am unable to use it. This matter I have already brought in knowledge to your above quoted Kanpur shop from where I had bought that both vertebro plus mattress but they always said all the time that use it by changing the side from one end to another & it is under warranty period & too much warranty time remains & it will get be seen before the warranty period over but now the the both vertebro plus mattress have reached in such a condition that they are very uncomfortable for the body so I am not using it and they are out o[censored]se at my residence from last month and on the other side the warranty period will also expire on 17.11.2013.The detalis of the articals are below mentioned:-
1.NAME OF THE PRODUCT :- vertebro plus mattress
2.CITY :- UNAAO
3.STATE :- UTTAR PRADESH
4.SERVICE CARD REFERENCE NUMBER:- 88446 OF DATED 2525.10.2011 5.ACTUAL DELIVERED DATE :- 18.11.2011 BY YOUR LOADER AT MY RESIDENCE
5.MY MOBILE NO. :- [protected]
6.BUYING SHOAP :-GODREJ & BEYCE MFG.CO. LTD.16/97, SHIVOY TOWER, THE MALL, KANPUR
I does not understand that such costly my both vertebro plus mattress which I have been bought for the comfort of my body by such reputed world class Goderj how & why in a such short period of time been deshaped & reached in a such condition that in place of comfort that have become so uncomfortable that it can not be used. In my view this is due to manufacturing defect & it is a sigma for such reputed company's product.
It is our humble request you to look into the matter at once and replace my both vertebro plus mattress immediately as manufacturing defect.
An appropriate & required favorable action will certainly oblige me.
In immediate action is solicited.
Your Sincerly
Sanjeev Pandey
R/O:-756, Civil line,
Unnao, U.P.-209801
Mobile :-[protected]
Phone/Fax:[protected]
pandey.[protected]@gmail.com
Dear Sirs,
I want to inform you that I have made a complaint about the deshaped of my two vertebro plus mattress due to manufacturing default on dated 12/04/2013 which are under warranty period.The concerned complaint is here by enclosed as annexure number one for your kind information & necessary action for kind pursuance.
2.I also have posted my aforesaid complaint on your Facebook for quick response from your end.
3 I want to inform you with great sad that in place of appropriate & quick response some one Mr.Ambrish Tiwari from Kanpur today on dated 19/04/2013 at 17:11 P.M. has made a call from cell number[protected] on my cell number [protected] & told that he is talking on behalf of Godrej about my complaint of defective mattress.He said that I am talking on behalf of Godrej & further said with a very bad manner just like scolding that why I have made a complaint to all higher officers state way about my defective two vertebro plus mattress ? Why I have posted my complaint on Godrej Facebook page/wall ? He was so angry with my above mentioned act of posting of my complaint on your Facebook that his way of talking was very worst way that can not be defined by me. I does not understand this fact that just like Godrej world re known company officers how can talk & misbehave like that.His way of talking & behavior is shocked me.He was scolding me like a private servant. I does not understand that in which capacity your some one official Mr.Ambrish Tiwari from Kanpur can behave like this.In my view some one Mr.Ambrish Tiwari from Kanpur's such act of talking is not up to the marks & not acceptable me. His today's talking behavior has insulted me too much.I want to ask you one question that your aforesaid some one officer Mr.Ambrish Tiwari from Kanpur how can talk me just like a super boss & guide me like a dictator.you know very well that I am not his servant & he is not my boss.He can not talk me like that.I am not bound to comply & act to according to his advises & whips.
The matter is very serious one & it attracts your proper attention towards the above captioned matter.Please look into the matter personally & take appropriate action against the concerned officer some one Mr.Ambrish Tiwari from Kanpur & fix the responsibility in the interest of the fame & dignity of your so world wide reputed & re known company.
I will be highly obliged if you will take the required & appropriate action & inform me accordingly.
With regard & honor !!
Your Sincerly


Sanjeev Pandey
R/O:-756, Civil line,
Unnao, U.P.-209801
Mobile :-[protected]
Phone/Fax:[protected]
pandey.[protected]@gmail.com
Dear Sirs,
I want to inform you that I have made a complaint about the deshaped of my two vertebro plus mattress due to manufacturing default on dated 12/04/2013 which are under warranty period.The concerned complaint is here by enclosed as annexure number one for your kind information & necessary action for kind pursuance.
2.I also have posted my aforesaid complaint on your Facebook for quick response from your end.
3 I want to inform you with great sad that in place of appropriate & quick response some one Mr.Ambrish Tiwari from Kanpur today on dated 19/04/2013 at 17:11 P.M. has made a call from cell number[protected] on my cell number [protected] & told that he is talking on behalf of Godrej about my complaint of defective mattress.He said that I am talking on behalf of Godrej & further said with a very bad manner just like scolding that why I have made a complaint to all higher officers state way about my defective two vertebro plus mattress ? Why I have posted my complaint on Godrej Facebook page/wall ? He was so angry with my above mentioned act of posting of my complaint on your Facebook that his way of talking was very worst way that can not be defined by me. I does not understand this fact that just like Godrej world re known company officers how can talk & misbehave like that.His way of talking & behavior is shocked me.He was scolding me like a private servant. I does not understand that in which capacity your some one official Mr.Ambrish Tiwari from Kanpur can behave like this.In my view some one Mr.Ambrish Tiwari from Kanpur's such act of talking is not up to the marks & not acceptable me. His today's talking behavior has insulted me too much.I want to ask you one question that your aforesaid some one officer Mr.Ambrish Tiwari from Kanpur how can talk me just like a super boss & guide me like a dictator.you know very well that I am not his servant & he is not my boss.He can not talk me like that.I am not bound to comply & act to according to his advises & whips.
The matter is very serious one & it attracts your proper attention towards the above captioned matter.Please look into the matter personally & take appropriate action against the concerned officer some one Mr.Ambrish Tiwari from Kanpur & fix the responsibility in the interest of the fame & dignity of your so world wide reputed & re known company.
I will be highly obliged if you will take the required & appropriate action & inform me accordingly.
With regard & honor !!
Your Sincerly


Sanjeev Pandey
R/O:-756, Civil line,
Unnao, U.P.-209801
Mobile :-[protected]
Phone/Fax:[protected]
pandey.[protected]@gmail.com
Dear Sir,
In connection to your aforesaid issue & your e-mail that any one of your concerned officials can visit at my residence for the inspection of your manufactured defective of two vertibro plus mattress any working day before in morning before 10.30 a.m. & after 5 p.m. in evening.It will be better for your concerned inspecting official to make a mobile call before visit at my residence.
2. I want to remind you with great sorrow that this complaint had been made on dated 12 April 2013 to you but regret to mention that more than 18 days are over but no one of your concerned officials have neither inspected my defective mattress in place of replaced my defective mattress.
3.It is my firm allegation on you & your so famed & world wide reknowm company that you are simply only passing the valuable time in place of my defective mattress.That is very shameful for me & you also.You are why not taking the importance of my problem/trouble to resolve that on top priority basis.It is very bad & not up to the marks.I t is a sigma for you & your company.I am very seriously ale gating you with full responsibility & accountability that it is not a fair trade practice.Such type of acts/actions of proceedings are against your valuable customer.
Once again I am requesting you that in wider interest of your customers look into the matter at once and
replace my both vertebro plus mattress immediately due to manufacturing defect.
An appropriate & required favorable
action will certainly oblige me.
In immediate action is solicited.
Your Sincerly
Sanjeev Pandey
756, Civil Line, Unnao, U.P.-209801
Mobile Number:-[protected]
pandey.[protected]@gmail.com
Dear Sir,
Please refer the captioned matter.In this regard I want to inform you again in detail that I have bought 2 Vertebro plus mattresses which are the highest price valued mattress in your HEALTH RANGE mattress at that time.When I was buying from your dealer at KANPUR he told me that your Vertebro plus mattresses are the best & highest price value mattress in your health range mattress at that time.And I also want to inform you that at the time of purchase the price of your Vertebro plus mattresses are high more than RS.1250/- in single mattress in comparison to your so reknowned vibretro mattress and there was no mattress which are cost more than Vertebro plus mattresses in your health range.I have your MRP list of that time of mattress which are themselves self explanatory and proving my statements.
2.Now you are giving me the proposal to replace my both 2 defective Vertebro plus mattresses with your Orthomatic Deluxe range which's price are at the 2nd highest level in our 'Health Range' (below Spinefine) with two Nancy pillows which are totally unacceptable to me rejecting by me straight forward by me in a single way which's main points & issues are as follows:-
A. I bought highest price value of your mattress in your health range then why are you replacing me the 2nd highest one below spinefine in health range of mattres ?
B.If you are replacing it through your 2nd highest in price list of ortomatic delux mattress in place of my two vertibro plus mattress which's difference value of cost of my two vertibro plus mattress are approximate more than RS.2500/- then why you are only proposing me two Nancy pillows which's both total cost RS.450/- asone nancy pillow's cost is simple RS.250/- at your shops ?
C.These are the main reasons due to that i unable to accept your this proposal.
3.It is not out of place to mention that when I gone to purchase the mattress in Kanpur at your authorized dealer he repeatedly told me that your product Vertebro plus mattresses in your health range is the best one in the sense of comfort & also highest in price value of your mattress in health range.He also told me that it is the latest model in health range mattress and advanced stage of your old & running model of vertebro in health range and due to that his cost value is high more than one thousand Rupees with others due to that I bought your Vertebro plus mattresses in your health range but within three to four months they are deshaped due to their manufacturing defect & immediately when it has been brought in your authorized dealer from where I have bought the aforesaid 2 Vertebro plus mattresses then surpring advise has been given by your authorized dealer that "use it by changing the side from one end toanother & it is under warranty period & too much warranty time remains & it will get be seen before the warranty period over" and due to his such surprising advising I used your defective & uncomfortable both vertebro plus mattress but the best way was that your authorized dealer should immediate replace that defective mattress but that was not done the same.
3.It is worth while to mention that your so called advanced stage of vertero plus mattress of highest in price in health range was discontinue by you due to their large number of complaints of their defectiveness.
Observing & evaluating all the facts & circumstance mentioned above it is my request that if you are replacing my highest in price list of purchasing time in your health line mattress two vertebro plus mattress by orthomatic deuxe 2nd highest price below in spinefine in present health mattress you should also provide me some other useful articles which's cost value must be more than Rs.2500/- because at the time of purchase my vertebro plus mattress cost was highest in your health line mattress & one vertibro plus mattress cost was high more than Rs.1250/ & in total Rs.2500/-.
So. it is our request you to look into the matter in merit basis & take decision accordingly.
A quick & favorable action will certainly oblige me.
Thanking you for anticipation!!
with regard!!
Your Sincerly

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    Uttar Pradesh
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