HomeShop18 Complaints & Reviews

Hi, I have bought a 'SPICE MI 506 MOBILE ' from HOME SHOP18 with order date 7thMay'14, but on delivery found that the product was defective i.e it was not working properly, so called HOME SHOP18 to send some one and get it replaced or repaired but inspite of calling them several times didn't get any positive response from their end, it has been really frustrating for us, so request you to please help .. In case you need any further info please call me at [protected] . & my order no.[protected] Thanks, harendra ahirwar

Sir
I want to return my product t product order no is[protected]
beccaue my size vary, now I want to return the product but ur customer care says that they cant pick back the product, they r saying that they dont have pick back up service on my pin code 834001. So please help me for returing my product so that i can shop
With mind free please help.

SIR, My above product which I have purchased from Homeshop18 was technical faulty and a used one without flip cover.When I complain they addressed me the sms below at my number- -( Dear Customer, ref. your Order No.[protected], please return the product at - TCI Supply Chain Solutions C/0 ACORN WAREHOUSES & LOGISTICS PARK 68 VIII- Kapriwas & Malpura Taluq, Dharuhera, 122110. Please provide back dispatch details at [protected].) but the parcel was returned as addresse not found by thr postal dept. the no. of speed post is EO[protected]IN when I complain the same they told to send again saying to send the courier at the same address but this time the pincode is 123106 which was sent by post is EO[protected]IN but this time also it was returned and when I complain they told me to send once more. In this way I have already sent Rs300/-. I am so much disappointed by there services. Kindly HELP THE BUYER because the ONLINE PURCHASE at this cost is wasting so much time and as well as we are wasting our money.I am quite happy with the purchase with homeshop18 but what know i am suffering worst experience. Kindly help me in this regards.

r i ordered in hOme shop18 two jewelary products last month april27 th, order no.[protected].they will give eXpected deliVery date 5 maY 2014.but till date the pRoduct was not received.i will already paid money through Rs 1185/- the courier person call my mobile, he was told the "proDuct in my office .you wIll come to my office after receive your PrOduct" the Courier office to my Address betWeen 30 kilometers distance.

sir They are cheating to me.my product not shipped my address.
Plz Quickly respond and solve my problem,

Thanking yoiu sir

i oreder spice mi 506 full touch mobile phone 29 april n i receive spice m6110 only 2000rs .
i done my payment 7000 rs
my order no[protected]
my sub order num 77414981
camplain krne pe koi respone ne milta h, galt address diya jata h return ka n vo re return ho jata h hamre pass
now i want my money back
my camplian no[protected]

Dear Sir

We have ordered a cooler on 23 Apr 2014. But we don't get any satisfactory reply from your customer service executives. Request you to kindly intervene in this matter to enable us to get the product as soon as possible.

Regards
Kapil Rustogi

Homeshop18 is a big cheater. I have return a product & they told me send this product through any courier and when we have received the product, so we will refund your courier charges. I have return this product on 24th Apr 2014 & send the scan copy of courier slip on [protected]@homeshop18.com After that, Mr. Abhikant Gautam (Customer Support Executive, Phone Number - +91 120 – 2441918 ext-103) send me a email, Homeshop18 return your courier charges next 7-8 working days but I am still waiting for last 20 days. Now nobody reply my email & phone call. I am very disappointed with homeshop18. So, this is my personal experience homeshop18 is a big cheater company in online marketing. This is my humble request to all of you, please do not try to purchase any product from homeshop18 otherwise you are facing lot of issues. My details are : Name : Robins Kumar Order No :[protected] Sub Order No : 75462239 Mobile : [protected]

Hi, I have bought a 'Easy Home Chopper' from HOME SHOP18 with order date 17thJan'14, but on delivery found that the product was defective i.e it was not working properly, so called HOME SHOP18 to send some one and get it replaced or repaired but inspite of calling them several times didn't get any positive response from their end, it has been really frustrating for us, so request you to please help .. In case you need any further info please call me at [protected] . Thanks, Manoj Kumar Mahato

I purchased simmtronics x-720 tab from home shop 18 on[protected], But after 4 Months it lossed its internal memory that is from 4 GB to 1.29 GB Besides this also consumed Micro SD Memory i.e from 16 GB to 14 GB, Both are under warranty period it also not support 3G Dongle Idea Net Setter E1550 or Tata Photon etc. We called customer care so many times but they did not give us any type of feedback and response only by giving a number when we call on that number it is not answering, We just fed up of this tab. Please guide us the needful action regarding this We shall be very thankful to you for this. Deepak Bisht, B-Block saraswati Vihar, Ajabpur Khurd, Dehradun Pin 248001. Ph no. [protected]

Dear Sir
I have buy a spice mobile online from home shop on Dt 15.03.2014, but
some problems are develop in my phone from last two weeks.
Plz see the attached photograph & defect develop in my spice mobile M6110
I am facing 2 problems in this mobile.
1- White line marks on screen(Photo attached)
2- swelling at battery area (photo attached)
I have also attached copy of Invoice & bill recd with phone.

Thanks
Sudhir kumar Shukla
E-167, Delta -1
Greater noida
Mob-[protected]

I ordered ambrane tablet combo on dated 28 April 2014. And I got broken tablet and keyboard. very poor customer care service no update on time. I got broken tablet and keyboard and no timely response. Last time they took around 40 Days to refund for not delivering items. HS18's seller 'shree balaji computers' is cheated last time also and this time also they send me damaged product. Please helpme out for refund or replacement for order number :[protected] in timely manner.

Date: 30.04.2014 To Home shop 18/TCL Supply Chain Solutions C/o Acron Warehouses & Logistics Park, 68 Vill- Kapriwas & Malpura Taluq- Daruhera Rewari, Haryana-123106 Subject: Change of Defective piece of Spice 5.5 Inch (13.97 CM) Quad Core Phablet Pinnacle stylus by order no.[protected], suborder no. 77227087. Sir, I have ordered a Phone: Spice 5.5 Inch (13.97 CM) Quad Core Phablet Pinnacle stylus by order no.[protected], suborder no. 77227087, and invoice date 26.04.2014. I received this item on 30.04.2014. I want to change my mobile because at the time of start mobile I found a watermark on internal screen right down side of mobile. It’s my request to you please change my mobile as soon as possible. Thanking you, Vijay Parashar Librarian Faculty of Engineering & Technology Mody University of Science & Technology Lakshmangarh-Sikar-Rajasthan-332311

My Name - Dayanand Desai Mob No. [protected] I courier the Micromax 5.2 inch mobile A075 to the homeshop18 because the product is not as per my order that is Micromax XL 6inch canvas A119 phablet.They addressed me the sms below at my number- -( Dear Customer, ref. your Order No.[protected], please return the product at - TCI Supply Chain Solutions C/0 ACORN WAREHOUSES & LOGISTICS PARK 68 VIII- Kapriwas & Malpura Taluq - Rewari, Dharuhera, 122110. Please provide back dispatch details at [protected].) but they refused to receive the courier and again now they saying to send the courier again at address below address - APPOLO, Building No-47, Brijmohan Market, Doriyaganj, Near Hindi Park, NEW DELHI- 110002. I am so much disappointed by there services. Kindly HELP THE BUYER because the ONLINE PURCHASE at this cost is wasting so much time and as well as we are wasting our money.I am quite happy with the purchase with homeshop18 but what know i am suffering is worst experience.Suddenly change of address is really disturbing.Because i can see another complain from a person in which return address is mentioned is APPOLO, Building No-47, Brijmohan Market, Doriyaganj, Near Hindi Park, NEW DELHI- 110002. If this is the address then why the customer support of homeshop18 gave the wrong address.SORT OUT THE ISSUE .

My order no is[protected], I ordered on 16th April 2014 on www.homeshop18.com and paid using net banking .
I received details about my shipment on 18th. But when on tracking on safexpress, it is showing "Out for Delivery " since 25th. Safexpress office is just 5 Km from my residence.

On 26th April I called homeshop18 customer care but they told me wait for 2 days. I requested to forward my call to senior officer, but she refuse to transfer call.

I contacted customer care of safexpress, but they don't have any information about my shipment. Today they told me, your parcel is lost. You are not our direct customer, so contact with Homeshop18 .

Today I again contacted with homeshop18, again same answer wait for 2-3 days. Again I requested to transfer my call to senior officer and again she refused.

So I emailed to [protected]@homeshop18.com, but still no reply.

Any responsible person from homeshop18 is here ? I am feeling cheated !!!

Will I get positive reply here Or I have only option consumer court?

Thank you !!

I bought Micromax X336 from homeshop18 but it is the worst product with invoice number RL- 67686 and CST / TIN No - [protected] on[protected]. After I bought the product within a month phone started giving problem, its display was gone and it started showing black and white spot on display screen. You can not see anything even if the phone is on. I complain about this to homeshop18 several times but their customer service staff asked me to contact Micromax custoer service center. Micromax service center guys asked me Rs. 700/- to pay for the diplay problem whereas homeshop18 guys told me it would be free because it is under warranty period. Frankly speaking homeshop18 products and customer service both are at their worst. I would recommend never buy anything from homeshop18.

BSNL penta dual core android tabtop was ordered on 11.04.2014. Order no:[protected]. It has been delivered. I have registered the said product for obtaining warranty. Registration No.: PENTOFF 0055663. It has been struck while using. So please rectify this.

Hi This is for the second time I am complaining against Homeshop 18 regarding the replacement of my product. I complained on 15th April but there was no response from your side. I have not get any call or solution to my problem yet.This is really unexpected from a company like Homeshop18. I ordered for 5 Tasser Art Silk Sarees by ZOHA on 22.03.2014(product code[protected].To my utter surprise I received a totally different product (product code[protected], suborder no[protected] from the product that I have ordered. So I send back the product through First flight courier(CN no-MU0916023) on 31.03.2014 for replacement on complaint no[protected]. I talkedto the customer care and they assured me that the product will be replaced and sent to my address within a week and the money towards courier charge will be refunded soon. But till today home shop 18 is neither giving replacement nor refund the money towards courrier charges. Is this some joke or what? Since last one month I am calling to your customer care regularly for the solution, mailing but there is no response. IN THIS WAY HOMESHOP 18 IS LOOSING THE TRUST OF ITS CUSTOMER. Please look into this matter and try to solve my problem as soon as possible.

Homeshop18 should simply get out of the retail business before someone buys them out and adopts their pathetic workforce. A company such as this won't even last a day in a country like US, but sadly in India, it's chalta hai. My father sadly made the first and last mistake of buying something from them, which was delivered (shirts) in completely wrong sizes. I called them to request for a refund upon which they said you must ship the product back at XYZ address. My father who is 72 - went out and shipped the product back and we called them to inform of this. After a few days, we received the package back REJECTED by the recipient. I called their customer service again and the rep said "oh we gave you a wrong address, please ship to ABC address". They simply refused to entertain any further requests in a very rude manner. My father went out again and shipped it a second time and this time the package did not come back. As advised by their genius customer service rep, I emailed them both the receipts (Speed Post) asking for a refund. After the promised deadline of refund passed - I called them for a 4th time asking for a status update. This time a manager told me that we can't track the package you sent so we can't give you any refund. I was simply appalled at this horrible attitude and simply couldn't believe my ears that I'd lost all the money after shipping back the product twice because THEY gave me the WRONG address. And for all I know the product was received by whatever shady vendor they're using. It's appalling to see what kind of people these companies are hiring as CUSTOMER SERVICE MANAGERS who are not even qualified for a CSR's position. The Manager's name was Rinku and I hope (but doubt) that someone from their team reads this note and improves their pathetic attitude. I am going to file a DISPUTE with my credit card company and have blacklisted Homeshop18 and ask everyone to avoid it like PLAGUE. -Gautam Dhar Order #[protected]

Just now i got a message in my phone saying that the product I ordered from homeshop18.com was delivered. And i didn't even get the product. I have been waiting for the product to be delivered for the past week and now it got delivered to someone else's residence. Not only your service is 1 week behind schedule but also your service is unreliable as well. I tried calling the helpline number and they said they won't provide me with any assistance and I have to send an email, which I did and after 24hrs I still didn't get any response from them yet. I want my money refunded back to my account as soon as possible. The order number:[protected] Contact Number: +91 [protected]

Order No :[protected] This is my third complaint through e-mail for the above mentioned order number which only shows how much stressed I am. Regarding some size issues in my product, I have send the product through Registered Post by Indian Post on 19/04/2014 to the address messaged to me by your customer care representative which is as follows: Leayan Global Pvt. Ltd. Plot No. 4, Ecotech 2, Gautam Budha Nagar, Gr. Noida(U.P.)-201301 On monday I have received a call from the postmaster of Surajpur Post Office(noida) that no such company exists at this address which only means that the address messaged by you was not correct, and after talking to your customer care about this issue I am even more stressed because they are of no help, they are not providing me any assistance and it seems as if they don't care about my problem. I cannot believe how a company that runs 24 hours shopping television channel and advertises so much about it, actually has such poor facilities to provide to it's customers. I am again saying this, I have never been so troubled in my life. I have paid for my product and also Rs 422/- on Registered Post and my product is at the post office, I don't have my shoes to wear. The address provided by homeshop 18 for return was forged. Seriously, I am regretting my purchase with Homeshop 18 and I won't dare to shop again from homeshop18. My parcel is currently at : Post Office Surajpur Gautam Budha Nagar, U.P.-201306 If you could collect the parcel from the postoffice and provide me with the right size as soon as possible, I will be thankful. Else I would go ahead with my complaint. E-mail id : dheerajnegi.[protected]@gmail.com