| Address: 20/A manbhavan nagar, Indore, Madhya Pradesh, 452001 |
Sir,
My brother booked an honda activa from doshi honda, vijay nagar branch on 10th april 2019 on my behalf. He made the complete advance payment (Including insurance) on the same day.
As agreed upon, i was suppose to take the delivery of honda activa on 17th april 2019. When i reached the showroom, i was asked to pay the difference amount of inr 156. On enquiring what the difference amount was for, the executive named ajay said it was the change in the insurance rates effective 16th april 2019.
Based on my understanding and experience of previous vehicle purchases i suppose the insurance rates effective 10th april 2019 should be considered for my billing as full payment was done in advance. Also, executives from doshi honda mentioned in written on the invoice that vehicle insurance will be done effective 10th april 2019. Then on what basis i was being asked to pay the difference amount? To both o[censored]s the amount may seem meagre compared to the cost price of vehicle but here i am hinting on poor work ethics being followed by doshi honda employees under the name of honda brand.
Also, i confirmed with icici lombard, the insurance provider for the vehicle about change in insurance rates, but they denied any such changes being made recently.
Please help me understand, is this a new way to fool your customers? I am also an employee, but i was never asked by my organization to be unethical just to get more business.
I expect a detailed explaination on what was being miscommunicated.
Honda 2 Wheelers India customer support has been notified about the posted complaint.